Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I've been to many UHaul facilities over the years and this one is the best by far. Excellent service both administratively and hooking up the trailer.
Keith O'Bryan
Rating:
5.0
Customer did not leave a comment.
Timothy Busalacki
Rating:
3.0
Customer did not leave a comment.
Victor Engel
Rating:
5.0
Customer did not leave a comment.
Tyasia Talbert
Rating:
5.0
Customer did not leave a comment.
Roy Jones
Rating:
5.0
Customer did not leave a comment.
Rebecca Berghold
|
First Impressions
Rating:
5.0
Everything was Fabulous GM Doug Gault was very helpful and very knowledgeable everything was easy to get and the staff members were Amazing
Rebecca Berghold
Rating:
4.0
truck made a noise when you let off the gas pedal.
Robert Twomey
Rating:
3.0
A clearer understanding of prices.
Anna Berkley
Rating:
5.0
Customer did not leave a comment.
Ronald Roberts
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tyasia Talbert
Rating:
5.0
Customer did not leave a comment.
labrenda creswell
|
Overall Experience
Rating:
2.0
I came in on first month free and i keep getting emails aboit being late and they keep pitting locks on my unit and i cant axxess my belongings
Its only been two weeks since i moved in
Alicia Lee
|
Online Move In
Rating:
5.0
Great experience'
BERNARD MOLLOY
Rating:
5.0
wonderful service enjoyed
Abillty Emmanuel
Rating:
3.0
Make sure you know the process of each customer I had a one way and was tagged via text that I didn’t return when i returned my truck when I opt to do so at another location. Make sure all records are searched before accusing of no return.
Stacy Carey
Rating:
5.0
Truck drove a little rough
Obahashim Webb
Rating:
5.0
This location was a much better experience. No issues with drop-off. Quick and easy. Staff helped us even though we had the self-service which was appreciated due to how our morning pick up at the 1157 Gravois location.
Josef Michol
Rating:
5.0
Smooth ride All the way to st.paul customer service excellent
marvin byrd
Rating:
5.0
Great job and friendly customer service!
GREG LEDINGHAM
Rating:
5.0
Was quick and easy.
Amareea Battles
|
First Impressions
Rating:
5.0
Nothing service and truck was excellent I loved driving this truck it was so smooth thank you for all you done for me
CHERRIE CORDOVA
Rating:
5.0
Customer did not leave a comment.
Clark Logan
Rating:
5.0
Customer did not leave a comment.
Cornillius Shields
Rating:
5.0
The gentleman who waited on me was very professional and had a great sense of humor.
william Hatten
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Mychal James
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Josh Miner
Rating:
5.0
Customer did not leave a comment.
Cody Vanderbos
Rating:
5.0
Customer did not leave a comment.
remoshia davis
|
First Impressions
Rating:
5.0
Staff was extremely friendly and helpful.
Tom Payne
Rating:
5.0
Customer did not leave a comment.
LUCAS QUILES
Rating:
5.0
Customer did not leave a comment.
Rafiel Dawkins
Rating:
5.0
Customer did not leave a comment.
Dean Haller
Rating:
5.0
Customer did not leave a comment.
NATHAN JABAAR
Rating:
5.0
Customer did not leave a comment.
Kristen Cook
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
labrenda creswell
|
First Impressions
Rating:
5.0
Such a wonderful people. customer service is excellent and very quick service
Mohamad Awad
Rating:
5.0
The truck performed flawlessly and everyone at the facility I had dealings with made my experience worth telling others about. When a rental of any type is needed, I will return for your services. Thank you!!!
Dwight Singleton
Rating:
5.0
Customer did not leave a comment.
Eliezer Rosario
Rating:
5.0
Customer did not leave a comment.
Margo McKinney
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Raynard Posley
Rating:
1.0
The truck had several problems. Bad transmission, bad power steering, bad brakes.
John Hunt
Rating:
4.0
Customer did not leave a comment.
Ellen Dietz
Rating:
5.0
Customer did not leave a comment.
Danielle Warren
Rating:
4.0
They are helpful friendly and nice
Natalie Luster
Rating:
5.0
Customer did not leave a comment.
James Stegman
Rating:
5.0
Customer did not leave a comment.
Tina turner
Rating:
1.0
Under the Manager TJ, ALL of my items of value were stolen. My storage unit was broken into. They said the people cut the fence and came in the back door and that they weren’t on camera. I will never again put my things in storage or use U-Haul again. I also moved out of my storage unit in 7/23 and it wasn’t recorded. Now they’re saying I moved out 1/24. I wanted it on record.
MAREY CAFFEY
|
Overall Experience
Rating:
2.0
I returned the truck and trailer near closing time. It was dark and cold. Tried to use the app to check in, but it did not allow a sign on. But this is not a review of the app. Eventually an employee came out, took some data, and told me the truck was returned. Then, I received a call from u-haul 2 days later asking when I would return the trailer. Do not recommend.
Lynn Neergaard
Rating:
5.0
Both the front desk staff and the staff at return station were helpful and very pleasant to work with. I want to commend them on great service on a cold unpleasant day.
Terrance Peoples
Rating:
5.0
Chloe and Samantha were great! They checked me out and checked me in with a friendly, positive, professional, courteous customer service mentality that's almost extinct these days. My only constructive feedback is that the sign that says "CUSTOMER PARKING" with an arrow pointing toward the chain link gate to the back yard area needs to have the arrow removed. It's very confusing, as it makes you think you have to go through the gate. I drove up to the keypad, pushed the button 3 times, and figured it was broken. So I had to go inside in below-freezing weather and ask Chloe where to park, and she told me it was those spots by the sign. The arrow needs to be painted over as it's very misleading.
barry kepp
Rating:
5.0
Customer did not leave a comment.
JUNE EVANS
Rating:
5.0
Customer did not leave a comment.
Nayia Jackson
Rating:
5.0
Nothing everything was great!
Sheifon Gates
Rating:
5.0
Customer did not leave a comment.
Mark Soopen
Rating:
5.0
Customer did not leave a comment.
June Evans
Rating:
5.0
Customer did not leave a comment.
Caitlin Rowland
Rating:
5.0
Customer did not leave a comment.
Preston Davis
Rating:
5.0
Doug was exceptional with the level of service he provided to me and my family. Thank you!
Linda F WILLIAMS
|
Overall Experience
Rating:
5.0
Thank you all for your kindness and excellent customer service during our time of need. You made a hard situation easier for us.
JUNE EVANS
|
First Impressions
Rating:
5.0
Excellent customer service. Friendly and cordial.
Letorre Swinney
Rating:
5.0
Doug and the rest of the staff were GREAT! Very knowledgeable, helpful and made the rental process very quick and easy. The only issue I had was the fact that when we went to pick-up our 1 way rental and auto transport, the original quoted price changed due to us having to pick-up at a different location than what was originally booked. Doug made sure that we received the original quoted price and I greatly appreciate that, however, this should not have been something that he had to do. Because our rental location changed due to no fault of our own, U-Haul should have made sure that everything from equipment that was being rented down to the original quoted price (that was booked and confirmed 2 - 3 weeks prior) transferred over. I have ALWAYS used U-Haul for ALL of my moving and storage needs and honestly, this was the only time that I had what could be considered a minor issue with my experience. Moving forward, U-Haul should make sure that when they choose to move a customer to a different pick-up location (due to equipment availability, etc) that the price quoted moves as well. Moving, especially one way moves can be quite expensive and considering the planning, budgeting, time, etc that goes into it, one does not have time for prices to change due to no fault of their own. Please consider this moving forward, thank you.
Serena Johnson
Rating:
5.0
Very helpful in an area I’m not familiar with: renting vehicles. I ended up having to extend due to inclement weather (took longer than expected) and they were very helpful with figuring the costs incurred. A Big Thank You!
Donna Wysong
Rating:
5.0
Customer did not leave a comment.
Carla Smith
Rating:
5.0
The staff was great from start to finish and ill recommend all my friends and family.
Steven Chatman
|
First Impressions
Rating:
5.0
Nothing at all thank you for good service
Mitchell Rhone
Rating:
2.0
The guy that got me all set up was nice but the other older guy working didn't seem to care about anything. Didn't know people were allowed to smoke inside anymore these days and definitely nauseating. Also don't understand why it cost an extra $100 to drop off at another location
Tony Caudle
Rating:
5.0
Customer did not leave a comment.
David Neese
Rating:
5.0
Customer did not leave a comment.
Kenndis Joy
Rating:
5.0
Thank you all
lafonda Calmese
|
Overall Experience
Rating:
5.0
I like your service and orientation, I'm very pleased. The flexibility on installation day is great. Thank you all.
Joshua Popoola
Rating:
4.0
Customer did not leave a comment.
Renee Higgins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marvin Thomas
Rating:
5.0
Excellent service, both gentlemen were very helpful.
Chris Akram
Rating:
1.0
The employee asked me if I wanted the insurance and I said no. He then proceeded to charge me for it without me knowing.
Logan Harris
Rating:
5.0
Very well run, organized location
John Carter
Rating:
5.0
Customer friendly, and speedy. Everything was good for me.
Michelle Hargrove
Rating:
5.0
Customer did not leave a comment.
lafonda calmese
Rating:
5.0
Customer did not leave a comment.
tosha swink
Rating:
4.0
Make sure if there is a time limit on the rental to inform the customer…
I have always had a 24 hour window on all other rentals, so I was not aware of the 4 hour limit…
Jill Smith
Rating:
5.0
Nothing, everything was excellent
Richard Garver
Rating:
5.0
You guys can’t do anything better you guys are always awesome every time we use you we recommend you to anybody 100% five stars
micheal rubatt
Rating:
5.0
Customer did not leave a comment.
Lynn McQuesten
Rating:
5.0
They do a great job! Very clean! Very courteous! I rent a truck from them every year to collect items for the homeless on Thanksgiving. This location is exceptionally reliable. I go out of my way to use them.
Christopher Schmitt
Rating:
5.0
Customer did not leave a comment.
tosha swink
Rating:
5.0
We had a great experience, from the phone call to have questions answered, to pick up the next day. I would highly recommend this location. Great employees, couldn't have been easier to rent a truck from this location start to finish.
KATHY NOELKER
Rating:
5.0
Doug and his staff, are doing a wonderful and comfortable service to the customers. Communication is the key with this store. This is my second time using this uhaul store for our family, each time was good business.
Melissa Luster
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jim Yount
Rating:
5.0
Customer did not leave a comment.
mark barnaby
|
Overall Experience
Rating:
1.0
You all are ripping people off. Charging them more than what you are saying. The only reason I knew it because I called my credit card seen how much they took out & then I called & asked U-Haul for a receipt. After comparing the my account to the receipt I seen additional charges added that weren't to be. I am very upset & been using you all for quite some time. I will never use you all again. And I will never recommend you all to anyone. You all take from the less fortunate just because you think they aren't paying attention. That is a sad case out here stealing money that isn't yours.
CALLEY HEIDELBERG
Rating:
5.0
The staff at this location were timely, knowledgeable, and very friendly.
Jaimee Stang
Rating:
5.0
Customer did not leave a comment.
Fred Chew
Rating:
1.0
they cost me an extra $200+ dollars because the after hours rental process didn’t work (it just kept making us redo steps and when it finally went through, we never received the code to release the keys, we waited 2hrs outside in the cold) and then when we asked to be compensated for our time and having to come out of pocket for a hotel room just to wait until the next morning when they opened before we could actually get the van that we’d reserved for a midnight pickup. We were told that we would need to reach out to customer service although it wasn’t customer service who messed up.
kamali Kasumu
Rating:
5.0
Doug went above and beyond to install a hitch for us on short notice. He and his team are running a top-notch facility and represent the UHaul brand very well. Friendly, professional, and fast
Andrew Brock
Rating:
5.0
Customer did not leave a comment.
Donald Byington
Rating:
4.0
Customer did not leave a comment.
Floyd Russell
Rating:
4.0
Customer did not leave a comment.
Alice Jolly
Rating:
5.0
Customer did not leave a comment.
Clayton Worthy
Rating:
4.0
Customer did not leave a comment.
Shonlacy Kilgore
|
First Impressions
Rating:
5.0
Return process was very smooth Return person was very well mannered and kind enough to offer a ride to the airport nearby on his own cognizance leaving a lasting good impression.
mozammil awan
Rating:
5.0
Customer did not leave a comment.
Regina Jeffries
Rating:
5.0
I want to give Sam a shout out, she is a doll,I spoke to her a few weeks ago and I explained to her the reason for my delinquency,she said come in and ask for me ( sam) and we'll work on it. But I wasn't able to come in until November 3rd 2023 but when I said my name and that I wanted to clean my account up she said "Oh you're the one who was going through some things " and I said I still am ,but the fact she remembered my name and my situation speaks volumes to me .God bless you Sam and your U- Haul Family 💯💪🏾
Allen Howard
|
First Impressions
Rating:
5.0
Keep up the good work
Rashaan hinds
Rating:
5.0
Nothing
FREDERICK ACOFF
Rating:
5.0
Customer did not leave a comment.
FELICIA HARRIS
Rating:
5.0
The store manager was very helpful and got me in and out in minutes. I was in a real jam for time and he saved the day for me. Much appreciation for his help!
david bowling
Rating:
5.0
Excellent customer service
Joyce Smith
Rating:
5.0
You guys did excellent the communication was very good. The guy at the desk was willing to change my order from different accessories. I had placed in my original order with a great attitude. Everyone at the building was helpful. It was a great experience. I pray all customers have this great experience with this particular U-Haul location.
Bushrah Karim
Rating:
5.0
I had to change drop off location due to initial location closed. Called around until I found the drop off location open and they were very helpful.
Leon Goldsmith
Rating:
5.0
Customer did not leave a comment.
Alisha Ewing
Rating:
5.0
Customer did not leave a comment.
ROCHELLE RANDOLPH
Rating:
4.0
Customer did not leave a comment.
octavia lucas
Rating:
5.0
Doug went above and beyond
sarah keaton-lewis
|
Overall Experience
Rating:
5.0
The employees at the Hazelwood center were great
Tawana Jackson
Rating:
5.0
Customer did not leave a comment.
VONIECHA GUTHRIE
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Anthony Finerson
Rating:
3.0
They tried to charge me $43 in gas when I went to get gas before I dropped it off and kept the line exactly where it was. I didn’t use $43 of gas and drove 23 miles! The gentleman was nice enough but I cannot believe they tried to do that to me. I would have taken truck back to put more gas in at gas station but he wouldn’t let me.
Lindsay Stoneburner
Rating:
5.0
Doug and Sam were just outstanding. I was having a very bad experience and had to go to their location after a quite a few mess ups from the Florissant location. Not only did they have the everything I needed, they went above and beyond for me and my family. 5 stars! I will only be utilizing their location from now on.
Jeffrey Nunn
Rating:
4.0
The only issue I had is that my storage was not available and it was locked on the day I went to put my furniture in. I was able to put my furniture in on Oct 1 which my storage is showing that it was 9/27z which the date I selected was 9/30. The manage at the storage was really friendly and resolved the issue. But, the fact I had to pay $14.33 on October 1 didn’t matter sense when the storage wasn’t available for me on 9/30. Other than that everything went well!
Cherie Gilmore
Rating:
5.0
Customer did not leave a comment.
Lackmee Sims
Rating:
5.0
Customer did not leave a comment.
Joaquin Webster
Rating:
1.0
It was all lies, the Hazelwood sent me to
Florrisant they sent me to West Florrisant, when I had a confirmation from Hazelwood, I felt like I was in another World.
gloria harris
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Viola Johnson
|
First Impressions
Rating:
5.0
Coming to facility In a bit to unload
Ronald Roberts
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kiara Henderson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
tony meeks
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
J R WOODS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kayla Coppage
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roberto Sanchez
|
Overall Experience
Rating:
5.0
The best experience with a storage facility! Doug is the absolute best. He is very generous and made the entire process a breeze. Thank you, Doug!
Sandra Brown
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Danielle Holmes
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
steven christian
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LYNADA DAVIS
|
Overall Experience
Rating:
4.0
The only thing I would recommend is that the trucks be parked away from the storage facilities...there were times we had to load around the large trucks
Kristiana Bland
|
Overall Experience
Rating:
4.0
My only problem was finding a mice trying to move in
LATASHA BURNETTE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
vera ellison
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ronica davis
|
Overall Experience
Rating:
5.0
Great
vera ellison
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
shartrri Billingsly
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
vennie Randolph
|
First Impressions
Rating:
5.0
My time with uhaul Hazelwood was a great one. When at this time there's a lacking in customer service they have great customer service. I was sad to here about Janet she was a great as well. Thank you Doug and team you are appreciated.
Monica Russell
|
Overall Experience
Rating:
5.0
Doug and Sam went above and beyond. They were helpful and friendly!
Kristiana Bland
|
First Impressions
Rating:
5.0
Doug and his team are such professional, courteous and considerate individuals. It’s always a great experience, doing business with them.
Ralonda Green
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
WINSTON OBASUYI EFEOSA
|
Overall Experience
Rating:
5.0
Doug is amazing!
ALICIA FERGUSON-HARVEY
|
Overall Experience
Rating:
5.0
I am very pleased with the process, and I am very grateful for the time and effort taken out to explain the unit as well as truck rental. Excellent customer service. 5 stars all the way.
Cornelus Douglas
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
WINSTON OBASUYI
|
First Impressions
Rating:
4.0
Kept raising rates
No one could explain why.
Brenda Warren
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Denise Boaze-Nettles
|
Overall Experience
Rating:
5.0
Doug Gault went above and beyond to get me into a store unit after multiple times trying to set up reservation I really appreciate his time/efforts I would definitely recommend uhaul to others
ANGELA BOYD
|
First Impressions
Rating:
4.0
My automated charge on credit card did not go thru due to computer error. Was entered as expire date 02/23..real expire date Was 02/25
JULIE BROWN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Minnie Beal
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tywanna Burns
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latrice Walton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
winoka isom
|
Overall Experience
Rating:
5.0
From the start of my storage rental to the end of my storage rental the customer service was amazing! I really had a great experience and would recommend to anyone!
Nicole Droste
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donna Smith
|
Overall Experience
Rating:
5.0
The manager and staff was very helpful and friendly
HERMAN ANDERSON
|
Overall Experience
Rating:
3.0
Thanks Mr Thompson very helpful
Carolyn Pierce-Mack
|
First Impressions
Rating:
5.0
All I want to know is do I get paid for this survey or a discount
Neville Morris
|
First Impressions
Rating:
4.0
Too expensive.
PAULA BLAIR
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Katrina Jackson
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tachina Rice
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jens Petersen
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
JOHNNIE SMITH
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RACHEL DORSEY
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Verna Massey
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
debra murray
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
tabitha mcpherson
|
Overall Experience
Rating:
5.0
Felt very welcomed and the staff were friendly and attentive.
Nicole Droste
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
jill bowman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PAULA BLAIR
|
First Impressions
Rating:
3.0
The unit I was given was outside at the fence. U-haul had a break in, instead of communicating with me, locks were placed on my unit without my knowledge. I could not access my belongings when I needed them!! I asked to NOT put extra locks on my things, it’s done anyway!
Jennifer Carter-Conway
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa Buttry
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jesse Steyer
|
Overall Experience
Rating:
5.0
Very nice customer service.
Tammy Lindamood
|
Overall Experience
Rating:
5.0
The general manager Doug and his employees were very nice and helpful. I will definitely recommend this location to someone. If I ever need to use u-haul in the future, I will definitely make sure I use this location.
MAIA STITH
|
Overall Experience
Rating:
4.0
I’m just needing to use this unit for a few days because move in date fell through. It would be great to perhaps offer weekly units if you have them open!
Jennifer Carter-Conway
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
jill bowman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TAMEKIA NUNN
|
Overall Experience
Rating:
5.0
Everyone was so nice and helpful
Marnea Brooks
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jamesha Brown
|
Overall Experience
Rating:
3.0
Also it’s too packed. Not much room to park or return trucks.
Question number six is a maybe but you didn’t give that option
Stephen Ray
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kiara Henderson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melissa Luster
|
First Impressions
Rating:
4.0
MR HENRY BROWN SR WAS VERY PROFESSIONAL AND HELPFUL REGARDING CUSTOMER SERVICES.
WINSTON OBASUYI EFEOSA
|
First Impressions
Rating:
5.0
Very patient, informative, polite, answer questions. Excellent service!
Tammy Lindamood
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
reba roGERS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Donnell Jones
|
Overall Experience
Rating:
4.0
My first day renting the storage the employee needs some customer service training no goodmorning no smile and he acted like he had a attitude with me but I didn't say anything. Other than that everything else was fine. The gentleman who rented me the truck yesterday was very courteous and I appreciated that.
anthony winston
|
Overall Experience
Rating:
2.0
The prices were different from online to in the store. I was quoted a price online and charged a different price in store.
Roy Smith
|
First Impressions
Rating:
5.0
The employees were friendly and awesome. Enjoyed my time there even though I was doing hard work. Unloading my truck.. even offered my daughter and myself a bottle of water. Thank you Henry.
Dedra Lawrence
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James Mackey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LOUIS KELLY
|
Overall Experience
Rating:
5.0
The start was very helpful and courteous. I Highly recommend them to anyone that’s looking for U-Haul
brenda gan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Benjamin Coleman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Davondria Gomillia
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Roy Clay
|
First Impressions
Rating:
5.0
I just wish I had more money to pay the storage fee now I lost everything due to not paying my storage bill
RICHARD LACKEY
|
Overall Experience
Rating:
1.0
I started paying around $72 on my unit then immediately after two years of the pandemic my rates went up to $99. The funny thing with this is that I carry mail in this area and have come acquainted with four other customers who use your facility. 3 of them had storage space bigger than mine and paid an average of $35. I would give names but I'm saving that information for court because this situation needs to be addressed in court. Even after my rates were changed none of the others I'm referring to went through the change and still don't. Yall might want to say it's because they pay on time but I have proof that that's not true because one of them is deceased and I was offered to put my things in that unit. Yes I was regularly late but made arrangements with the MOD the date I started renting from this location because my payday didn't correspond to my due date but I always have paid. Please note that this isn't the only location I have used with Uhaul. The first time a lock was put on my unit the attended that let me in noticed and mentioned that it must have flooded here and I said yea I see. He said I'll let them know and then two months later my fees were raised and my access code was deleted because I was given a managers code to enter where every time I visit my unit I kept finding a lock on my unit even after payment. I'm even considering contacting the NAACP to obtain a civil attorney since those other 5 customers were Caucasian leading me to believe that race played a big part in this situation as well. This will be my last communication with you on these issues and I'll see yall in both courts. Thank you. Kenneth Hall.
Kenneth Hall
|
Overall Experience
Rating:
5.0
Great staff and facility. They make it happen for you.
NAJAH AL HAQIQAH
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Machele Richardson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Latrice Walton
|
First Impressions
Rating:
5.0
This is my favorite UHAUL store in North County! Excellent management and customer service. Helpful and friendly staff.
Mary Daffin
|
Overall Experience
Rating:
2.0
I am a repeat customer for the pass 3 yrs. I enjoy the customer service.
laquiesha luster
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CARLINA JONES
|
Overall Experience
Rating:
5.0
The staff at this u-haul were great. When I had to move and needed a place for my belongings and my work trailor they every thing I needed. It felt good to know my stuff was safe and secure. Less stress when moving is always a good thing.
Timothy Orrs
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
QUIWONYEN HALLOWANGER
|
Overall Experience
Rating:
5.0
Every step of the process until I closed out was perfect. It made the headache of moving very comfortable. I'd do it all again with this store and crew.
Angie Vaughn
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy Orrs
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TONIANN JEFFERSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Phil Eberlin
|
Overall Experience
Rating:
5.0
Manager, Anthony was so helpful ! Thank you’
Betty Ruckman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sharonda williams
|
Overall Experience
Rating:
5.0
For my first experience with the U-Haul company it was wonderful great service friendly workers clean truck also had a clean storage I really appreciate it and I thank you guys for your help and your trust in me to drive your U-Haul truck thank you so much
Marranda Logan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TONYA MORRIS
|
Overall Experience
Rating:
5.0
Excellent service!
Betty Ruckman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lisa Alston
|
First Impressions
Rating:
5.0
The lady walking around with the cart was extremely friendly and helpful for our needs.
Christine Rogers
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Julie ryan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JACQUELINE JEFFERSON
|
Overall Experience
Rating:
5.0
Thank you for being there I moved to Florida for two months I needed to store my valuables it worked out very well.
Thomas Woytus
|
Overall Experience
Rating:
4.0
The staff was helpful & friendly, and answered any questions I had.
LAWRENCE WHITLEY
|
First Impressions
Rating:
5.0
Was a great experience. Nothing negative with this company.
VEDA SWEARENGEN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
leonard Carter
|
Overall Experience
Rating:
1.0
There's nothing that I haven't said that wasn't said before. I rented a until there. Then became an employee. The GM Anthony covered for all of the employees lazyness. GM had a medical emergency and didn't leave instructions with a responsible adult. I basically am one of many people who found it a waste of time working in a hostile work environment at that location. I'm the only one that is brave enough to let you know. I moved out after I was jumped on by the group led by Eerica. Instigated by Anthony.
That's been months ago. If Eerica Mann (the gold tooth lady with the cigar hanging out her mouth who walks on the back of her shoes), Anthony Chiello or anyone from that location calls me or anyone that I've removed from ALL list there, an attorney will contact uhaul to represent me further. You can have that cabinet in my old unit. I've had enough of Anthony, Eerica, Cameron and that guy that shows up stoned every other day & the CC's. Oh and Dan with the disrespectful mouth.
jacqueline Wilkerson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEVIN OUSLEY
|
First Impressions
Rating:
3.0
I had my storage for a little over a year. Originally, it was all good. One particular time I was late but ended up paying. Went to my storage and it was still locked. I called and they fixed it immediately. My main concern was the roaches that came later in the year. It was the lack of cleaning the area that I didn’t like. I was in a storage inside of a building. Really thought it would be secured from all things. Most definitely thought me purchasing insurance would benefit in a way and it didn’t. Insurance is a complete waste. The greatest thing I did was get my belongings out. Although I trashed most of it due to roaches. I moved out on my payment date which was 12/28/21 not 1/2/2022. Glad to be gone!!!
Alisa Thompson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jerdonn Hill
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
RHONDA APPLETON-WEBB
|
First Impressions
Rating:
5.0
Great Customer service!
Hakim Jackson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jasmins Nichols
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LATONIA JONES
|
First Impressions
Rating:
5.0
I want to thank the general manager Anthony at the Dunn Road location in Florissant for providing such excellent customer service we definitely appreciated it
Jack Noel
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Andre Mcnair
|
First Impressions
Rating:
4.0
Mud dauber(?) wasp mud nests in unit. Most dead, some with active wasps.
stefan nilsson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
beverly carter
|
Overall Experience
Rating:
5.0
I moved out on 10/31/2021 not 11/1/2021
Edith Irvin
|
Overall Experience
Rating:
5.0
This U-Haul Storage was Wonderful! Safe and convenient. I recommend the Hazelwood U-Haul Storage to everyone. I slept with a peace of mind knowing my items were Safe and secure. Anthony the Manager was Awesome!! I give this facility 10 Stars for Quality, Security, Convince, and Excellent Customer Support!
Lenita Sanders
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lacherri Harvey
|
Overall Experience
Rating:
3.0
We did see a roach. Neighbor had lots of them. Outside area was trashy.
Vanessa Wilson-Cox
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alice Bland
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terry jones
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARIA EDWARDS
|
First Impressions
Rating:
5.0
Great sevice
ALLEN OLDCROFT
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
beverly carter
|
First Impressions
Rating:
5.0
Everyone was helpful and well informative 👍🏾.
Thanks U-haul.
Martell Purley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronald Binion
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lakeeta Johnson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James Moore
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
DIANA BONNER
|
Overall Experience
Rating:
5.0
Thank you for making my moving and storage of my property very convenient.
yolanda brimmer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert Yates
|
Overall Experience
Rating:
5.0
I'm very pleased with u Haul Service helping families out to move items and to help out with events I will recommend U Haul any time to any one that need to rent a truck thank you for your service
Cheryl Whitaker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jarquis Randle
|
Overall Experience
Rating:
5.0
Thought I was booking for a 24 hour storage place when booking. Only inconvenience. And prices where higher than the 24 hour storage unit I thought I was getting. I wish all prices where the same. Other than that, great.
Carnice Gassoway
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
SHREIKA PAYNE-JERNIGAN
|
Overall Experience
Rating:
5.0
The staff was very courteous, kind and professional.
alicia harris
|
Overall Experience
Rating:
5.0
I liked it. I just think the motion sensor lights should be on a little longer. But thank you guys for being patient with me through it all.
Vornell parker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ricardo Flores
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TYARI JOHNSON
|
First Impressions
Rating:
5.0
The staff were always friendly & helpful.
Cameron was especially helpful when I was having difficulty with the door, he immediately came & helped me.
MARY SCANLON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANDREA BRADY
|
First Impressions
Rating:
4.0
We had problems with billing. Mr. O’Neal was able to fix the issue.
Thanks
Ricardo Flores
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROBERT cook
|
First Impressions
Rating:
5.0
Staff was very customer service oriented, facility very clean. They assisted me with all of my needs. Made my move less stressful.
ANGELA NASH
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Teryce Mayfield
|
First Impressions
Rating:
5.0
Thank you again for being so kind
elaine dash
|
Overall Experience
Rating:
5.0
Great and professional service!
ALAN ROSS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tatiana wagner
|
First Impressions
Rating:
5.0
Extremely well run business all the staff of business are a reflection of the manager fun loving kind gregarious and truly helpful and thoughtful. I have been in the hospitality industry for 50 years one of the best experiences ever.
Thank you all very much you are a diamond in the rough not in Chesterfield WTF
Thank you
Rex Hale
chefrexhale.com
stlculinarytours.com
Rex Hale
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FREDERICK Morris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TONYA MORRIS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
miesha allen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brandi Bell
|
First Impressions
Rating:
5.0
Very professional staff that treated me well
Cheryl Connor
|
Overall Experience
Rating:
5.0
Anthony was fantastic. He answered all of my questions along the way and if I am going to be paying $180 for a 10x15 you best believe I am going to have a couple questions that is a semi large purchase when it comes to a monthly subscription. $180 is actually more than I could of paid elsewhere but Anthony honored my lack of coupon that I was not given by a different facility after returning my rented uhual. Overall I would rate this location a 10 out of 10 solely use this singles employee the cleanliness of the store was amazing best I have seen by singular uhaul place. Two thumbs up from me.
Bryson whiteside
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sandra Bowden
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
dAVINA wHITAKER
|
Overall Experience
Rating:
5.0
staff was very helpful and friendly
Marian Smith
|
First Impressions
Rating:
5.0
The checking in was friendly and quick
donald watson
|
First Impressions
Rating:
4.0
My unit had a huge a hole in the ceiling that concerned me but my items weren’t damaged. Overall great experience. Thank you to the office staff for all your assistance
COURTNEY PARKER
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Namon Jiavauntae
|
First Impressions
Rating:
5.0
great customer service
eRICKA MANNS
|
First Impressions
Rating:
4.0
Everything was fine just thought the storage unit was a little bigger
Renita King
|
First Impressions
Rating:
5.0
Great customer service and good storage options
Kleila merino
|
Overall Experience
Rating:
4.0
Thumbs up for Jennifer and Anthony
Sandra Ulmer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adrienne Kirkland
|
First Impressions
Rating:
4.0
My only issue is that I notified the facility that I was cleaning out my storage in July, again by email on Aug. 5, 2020 and followed up with a phone call on Aug. 6, 2020 yet I am still getting mail saying I am late on my payment and am being charged a late fee. What is that about?
DEBORA WHITESIDE
|
Overall Experience
Rating:
5.0
Jennifer was very friendly & helpful
KAREN MCDOWELL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brock Smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lois Moody Ramsey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Theona Ford
|
First Impressions
Rating:
5.0
Hassel free service.
ANTONIO MALDONADO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jacqueline Wilkerson
|
First Impressions
Rating:
4.0
None
Robert Walker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gregory Smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lisa Like
|
Overall Experience
Rating:
5.0
Having my unit for nearly 3 years was something unexpected but the service I received from management was Great and the one person I give the customer service award to is Janet, she’s awesome she worked with me when I fell behind, I thank her because there was a few times I could of lost it all but she hung in there with me so for her she is greatly appreciated and I would recommend this location to everyone.
kimberly ford
|
Overall Experience
Rating:
5.0
Better than the rest!!!
Lee Perry
|
First Impressions
Rating:
4.0
I spent 1-month shy of 10 years with this particular UHAUL facility. I didn't see any upgrades to the units but experienced increases in my storage payments. I was not pleased with that part of my experience. Then I noticed the several changes in the staff that included the facility's General Managers. They were always kind and helpful even during their very busy moments. Nonetheless, that turnover created some concerns. Otherwise and overall I'm grateful for the time and safe keeping of my belongings.
LEORA JEFFRIES
|
Overall Experience
Rating:
5.0
The only issue I had was the lights went out every five minutes while I was trying to get my belongings and I had to keep stopping to make the lights come back on.
MICHELLE PETERSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul Martin
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Barbara Hart
|
First Impressions
Rating:
5.0
Everyone was helpful and professional. I’m very pleased with my service, I will recommend you all to everyone!
Cassandra Martinez
|
First Impressions
Rating:
5.0
My experience with Uhaul was outstanding. Your employee Anthony C. (Dunn Rd. location) is exceptional! This has been the best experience I've ever had with any truck rental/storage company. God Bless!
Tracey Jones
|
Overall Experience
Rating:
5.0
I never had an issue with facilities or personnel. They were friendly and approachable. Good customer service.
rosie smith
|
Overall Experience
Rating:
2.0
I wouldn't recommend anyone to use the facility, because of the damage that was done to my things from the roof leaking.
brian mosby
|
Overall Experience
Rating:
5.0
GREAT JOB I WOULD USE YOU AGAIN KEEP UP THE GREAT WORK I ENJOYED MY SERVICE.👍👍👍
Deborah Turner
|
First Impressions
Rating:
5.0
The manager was so cool was very happy
Lena Moses
|
First Impressions
Rating:
2.0
I have witnessed the manager had verbal argument with a customer. I was informed that I could get charge for having an outside moving pods in the facility. My brother’s car was hit by uhaul employee.
Abegail Cruz
|
Overall Experience
Rating:
5.0
Mr. Anthony Chiello, (8961 Dunn Rd.) is beyond EXCEPTIONAL!! He provided outstanding, fast, friendly and professional service for me as I was in a desperate moving situation. May God richly bless him!
Tracey Jones
|
First Impressions
Rating:
5.0
Anthony and Janet at uhaul Dunn road are the best 👍👍👍👍👍
Tony Petty
|
Overall Experience
Rating:
5.0
Exceptionally amazing, above my expectations. I wasnt expecting much, but the staff met and exceeded BEYOND exemplary Service. I highly recommend this store. I was treated w RESPECT above n beyond!!!
Stormie Crenshaw
|
First Impressions
Rating:
5.0
Tj is a great manager.
Coleasha Mcmorris
|
Overall Experience
Rating:
5.0
The customer service was wonderful n understand of my situation. Thank you
TEIANNA McKinney
|
First Impressions
Rating:
5.0
I was,service with a smile and courteous and I will send family and friends to this location 🖒🖒🖒🖒🖒
Tony Petty
|
First Impressions
Rating:
5.0
Staff was very friendly
nausicaa brown
|
Overall Experience
Rating:
5.0
Best experience with uhaul company ever. Keep up the good work!!
latonya rucker
|
Overall Experience
Rating:
5.0
Keep up the good work
JANIE TAYLOR
|
Overall Experience
Rating:
5.0
Great customer service...
LaKendra Dowd
|
Overall Experience
Rating:
5.0
Will recommend uhaul before any other companies
beverly rainey
|
Overall Experience
Rating:
5.0
From the moment I entered the store I had an awesome experience. Everyone was nice , friendly and patient. The manager Anthony was excellent. Keep up the good work !!!!
JANIE TAYLOR
|
First Impressions
Rating:
5.0
The staff at this location are EXCELLENT - very knowledgeabe, understanding and accommodating.
Wendi Glass
|
First Impressions
Rating:
4.0
Awesome
latonya rucker
|
First Impressions
Rating:
4.0
Fghjj
ELLIS ALLEN
|
Overall Experience
Rating:
4.0
I will refer
troy covington
|
Overall Experience
Rating:
5.0
I have no complaints.
eric taylor
|
Overall Experience
Rating:
5.0
Everyone was so helpful!
whitley booth
|
First Impressions
Rating:
5.0
Mr. Bryon and Mrs. Janet were the best at making sure my storage unit was safe and that I’ve had an excellent experience overall. I’ll definitely recommend this location to family and friends.
timika lewis
|
Overall Experience
Rating:
5.0
There was a few minor hiccups but overall the service was excellent thank you
darlene marcum
|
First Impressions
Rating:
5.0
The staff is very respectful
Minnie Miller
|
Overall Experience
Rating:
3.0
Facility was fine until I got an email stating there was going to be a price increase. You didn't meet or beat the competitor so I moved out of 2 units
which is sad because I didn't want to move.
john clemons
|
Overall Experience
Rating:
4.0
I always use Uhaul
cynthia mosley
|
Overall Experience
Rating:
5.0
Great customer service
CATHY WOMACK
|
Overall Experience
Rating:
5.0
No, additional comments are necessary.
LORNA BADY
|
Overall Experience
Rating:
5.0
They were very professional and attentive.
LaDorna Taylor
|
Reservation
Rating:
2.0
When we moved out of the unit there was alot of bugs-crickets, June bugs, water bugs, ants , spiders. For climate controlled it was not sealed good if that many bugs can get to an inside unit
Debra Perry
|
Overall Experience
Rating:
1.0
!DANGER !KEEP OUT! unkept thug on a power trip barking dat he’s the boss & ***** have to listen. Co-worker said u aint my f*n boss, set the tone *Needed my mommas #, &/or wouldn’t rent to me, game on!
taylor bayford
|
Reservation
Rating:
5.0
I want to recognize Brittany for being on top of all of my needs when situations seemed to arise. All of the staff were polite,friendly, and very professional. I will be using UHaul again soon.