Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You mail asking me to pay for fuel service charge for $30 and fuel for $30 is totally unacceptable. You sent me the mileage but your system did not note that I took the truck with the fuel gauge below half tank. I did about 44 miles and was back in less than 2½ hours and I was asked to pay for fuel from a full tank to the level sent to my email. That is totally unacceptable
OKEMAKOLAM A
Rating:
5.0
Customer did not leave a comment.
francisco l
Rating:
5.0
Only place to rent from 10/10
Shadana M
Rating:
3.0
Customer did not leave a comment.
RUBEN P
Rating:
2.0
Wait too long as usual, always 1 person working
Shawn B
Rating:
5.0
Customer did not leave a comment.
Gerard R
Rating:
4.0
Customer did not leave a comment.
Cherylann W
Rating:
5.0
Todo esta exelente
MARVINERNESTO S
Rating:
5.0
Customer did not leave a comment.
CHARLESA J
Rating:
5.0
Customer did not leave a comment.
BRENDAL S
Rating:
5.0
Keep doing what your doing.
JOSE M
Rating:
1.0
Check in was ridiculous. Why make me do it on phone while guy is sitting behind counter eating bfast. It took 5x as long. Will never return until you change check in status.
nicholas a
Rating:
5.0
Customer did not leave a comment.
Elder T
Rating:
3.0
Customer did not leave a comment.
Shawn B
Rating:
1.0
Customer did not leave a comment.
Francesco C
Rating:
5.0
Customer did not leave a comment.
Michael H
Rating:
5.0
Customer did not leave a comment.
julio q
Rating:
5.0
Customer did not leave a comment.
Anthony s
Rating:
3.0
Customer did not leave a comment.
robert s
|
Overall Experience
Rating:
1.0
Honesty and integrity..
You can start by eliminating the fraudulent extra charges.
Then ,the catchphrase....you should have taken a photo......
Charged for gas even though I returned it as I was instructed.
Why would I be responsible for following instructions of your workers.
The fraudulent set up is all too obvious now..The only saving grace is that the fraudulent charges did not bankrupt me.
However., those actions surely will bankrupt YOUR business .
One customer lost...forever
david f
Rating:
5.0
Good service
Denis P
Rating:
4.0
Customer did not leave a comment.
Peter V
Rating:
5.0
Customer did not leave a comment.
Nikki T
Rating:
4.0
Customer did not leave a comment.
Thomas D
Rating:
5.0
Customer did not leave a comment.
ELDERTADEO O
Rating:
5.0
not comment
JANAK A
Rating:
5.0
Customer did not leave a comment.
Jaime H
Rating:
5.0
Customer did not leave a comment.
nathaniel b
Rating:
5.0
Customer did not leave a comment.
Tarisa C
Rating:
5.0
Customer did not leave a comment.
matthew m
Rating:
5.0
vehicle needed windshield washer fluid
BOAZ M
Rating:
5.0
Customer did not leave a comment.
Krisann M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KERRYA M
Rating:
5.0
Customer did not leave a comment.
Yasily O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SANDY B
Rating:
5.0
Customer did not leave a comment.
SIMONEM T
Rating:
5.0
Excellent staff and friendly service.
John M
Rating:
4.0
Good service this time seem like this location improved!
Peter V
Rating:
5.0
Customer did not leave a comment.
Deidre P
Rating:
5.0
Knowledgeable courteous staff. Very efficient and helpful
Kent B
Rating:
5.0
Customer did not leave a comment.
LISAR P
Rating:
5.0
Eduardo was extremely helpful, he’s customer service was great
Yadira L
Rating:
5.0
Customer did not leave a comment.
Latoya T
Rating:
5.0
Good service
CHARLESDARREN I
Rating:
5.0
Customer did not leave a comment.
GENHONG W
Rating:
5.0
Customer did not leave a comment.
Andre M
Rating:
5.0
I went from there all the time but this truck or van that I had it was no good but it's all right thank you I will use you again.
SHARRIE S
Rating:
5.0
Good morning , the people and service was great and I will always use your company when moving is needed. And will recommend your company as well.
sherry p
Rating:
5.0
Friendly customer service
ANDRE M
Rating:
5.0
Lo mejor
DENNISGUSTAVO P
Rating:
4.0
Be clearer about how check out works when customer is not doing mobile check in. Process was very lengthy and the app kept requesting additional phone numbers as contacts (I gave four total). Send email confirming how the process works sooner than the morning of pick-up. I had no time to read and process the information before picking up the UHaul.
Jeremy C
Rating:
5.0
Eduardo, from this Hempstead, New York, location, was a tremendous help with my rental. He not only repeatedly answered all of my questions, but he also gave me further information that greatly helped with my move. He was very good to deal with, a real gentleman. Eduardo represents high-level customer service, and I would be happy to deal with him in the future. Thanks for the great service.
Henry J
Rating:
5.0
Customer did not leave a comment.
FELIX A
Rating:
3.0
N/A
JAMES E
Rating:
4.0
Be as helpful to the next customers as you were to me!
gretchen s
Rating:
5.0
Customer did not leave a comment.
wilfred d
Rating:
4.0
Customer did not leave a comment.
Thomas D
Rating:
5.0
Estoy satisfecho con la atención que quemé brindaron gracias
miguel n
Rating:
5.0
Customer did not leave a comment.
Ryan D
Rating:
4.0
Customer did not leave a comment.
Joan W
Rating:
2.0
Staff very un helpful.
OSCARD C
Rating:
5.0
Customer did not leave a comment.
Steven P
Rating:
5.0
They were very helpful, the trucks were in great shape, and they have a lot of different boxes and supplies. The U-Boxes are great for temporary storage until they are shipped down to Florida. It was a very good experience.
Ray M
Rating:
5.0
Customer did not leave a comment.
VINCENT B
Rating:
1.0
1) I suggested to check in at the counter, to have a smoother and understandable process and together inspect the car.
2) they directed me to scan the QR code and wouldn't assist me in anyhting. Was there for over 30-45 minutes while employees just hung out there.
3) the truck had only 1/4 of Gas, I put about 4 Gallons ($10 of gas)
4) I choose to go to a Uhaul les than 1 mile from me, but they changed it to 5 miles from the original location, causing my trip to be 10-15 miles more
5) they claim is used more than 8 gallons of gas on only a 30 mile trip. I only moved a dresser. That couldn't cause the truck to use 5 miles per Gallon.
6) to be charged for Gas and then $40 for returning it below 1/4 is sad.
Cristobal C
Rating:
5.0
Customer did not leave a comment.
Giovann G
Rating:
5.0
Customer did not leave a comment.
Thomas W
Rating:
5.0
Customer did not leave a comment.
kristann m
Rating:
5.0
Customer did not leave a comment.
LATOCHA D
Rating:
5.0
not at this time
Janak A
Rating:
5.0
Customer service was excellent. Very helpful.
Sharon Y
Rating:
5.0
Experience was great definitely impressed from a few years ago. Keep up the great work
Marlon L
Rating:
4.0
Customer did not leave a comment.
Tomeeka G
Rating:
4.0
Customer did not leave a comment.
Tiki C
Rating:
5.0
Customer did not leave a comment.
wayne n
Rating:
5.0
Customer did not leave a comment.
Victor B
Rating:
5.0
Muy bueno
MARLONHERMOGENES C
Rating:
5.0
Customer did not leave a comment.
TARAHL J
Rating:
4.0
The truck I rented had steering issues!
jeffrey r
Rating:
4.0
Customer did not leave a comment.
Thomas D
Rating:
5.0
Customer did not leave a comment.
KEITH N
Rating:
5.0
Diego and Team are amazing and great help! Kudos. I have 2 trucks returned one today and one this week hopefully !!! Thank you!!
Ajmal S
Rating:
5.0
Easy, fast and cost effective.
Another fantastic rental experience at this location. Thank you!!
Martha R
Rating:
1.0
Too much online work prior to booking
SALAHUDDIN A
Rating:
4.0
I requested a dolly but I never got it, please refund me for that.
Stephen M
Rating:
4.0
Customer did not leave a comment.
israel M
Rating:
5.0
Good
francisco c
Rating:
5.0
Customer did not leave a comment.
SAMER G
Rating:
5.0
Very easy to rent.
Victor A
Rating:
5.0
Customer did not leave a comment.
MARIO R
Rating:
5.0
Representative was very nice helping me to select a rental vehicle
EGBERT L
Rating:
5.0
Customer did not leave a comment.
Lynne C
Rating:
4.0
It was good actually
Aldirene S
Rating:
5.0
Andy was great! Patient and professional
Caitlin C
Rating:
5.0
Customer did not leave a comment.
ROSEANNE S
Rating:
5.0
Owner is great!
Rich W
Rating:
5.0
Customer did not leave a comment.
JUANA R
Rating:
5.0
Customer did not leave a comment.
Imran K
Rating:
3.0
Customer did not leave a comment.
Curtis W
Rating:
5.0
The U-Haul rep was very professional
EGBERT L
Rating:
5.0
Just keep up the good work . You're doing a great job.
Douglas D
Rating:
1.0
Storage is sketchy, the after hours help line number never gets picked up, the staff is poorly educated and of no help. It seems like People are living out of the storage containers there and there are many sketchy characters there. I would not suggest this location to anyone. The manager will never pick up his phone. One of the access doors doesn’t work. Terrible location
Corey F
|
Overall Experience
Rating:
5.0
Very knowledgeable staff and helpful great place to do business.
Oneil D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carolyn L
|
Overall Experience
Rating:
4.0
excellent value overall. however i was expecting a much larger unit on the ground floor level to accommodate my very full 20 foot uhaul truck what i was offered was the same size as rvc had offered me. walter was knowledgeable and helpful. his assistant (?) was much less so ( may i suggest a pay raise to increase employee engagement and additional training on how to please and satisfy customers queries) what saved this deal ( we were going to go someplace else entirely) was that Walter sold me side by side units. Walter deserves an even bigger pay raise. Thank you, Walter.
Karen E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lissett C
|
Overall Experience
Rating:
5.0
The Manager on Sunday Selvin is accommodating and helpful... Even when an angry customer became belligerent he kept his cool and was able to rent me the truck and propose a larger room. Many thanks!!
Amiel D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Malcolm M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TIAMOYT S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
elman r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthanasius W
|
Online Move In
Rating:
1.0
Stol my stuff refuses to accept payment
FRANTZ F
|
Overall Experience
Rating:
2.0
The second floor storage was very inconvenient. I have never seen a storage that you had to climb steps to get to. This should be told to customers so they have the choice to choose something else.
TRAVIS W
|
Online Move In
Rating:
3.0
The parking was not great. They are returned vehicles parked vehicles all over the place and employees parked close to the facility and impeded the removing of boxes from the storage. Hopefully management can do something about it.
Denys T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rachetta M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MICHAEL E
|
Overall Experience
Rating:
5.0
No complaints
Lonnie B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marcus T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Geovanie R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
RICKY L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
BRANDY L
|
First Impressions
Rating:
3.0
The storage is way too expensive 💁♀️
billie b
|
Overall Experience
Rating:
5.0
Diego is the best
Shamard G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Felicia T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carolyn L
|
First Impressions
Rating:
4.0
Thanks for your service to me and serving the community
STACEY B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PATRICK H
|
Overall Experience
Rating:
5.0
Muy buen trabajo gracias 👌
Elvin L
|
First Impressions
Rating:
3.0
I was always scared to go to this uhaul because their were so many complaints of rodents thankfully all my belongings were secure and upon move out no issues with rodents at all it was clean
shalonda w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Devendra S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wilson R
|
First Impressions
Rating:
5.0
Will recommend to friends and family !
bruce b
|
First Impressions
Rating:
1.0
The manager was terrible never answered or return calls. We had COVID last month and could not move out our stuff so we reached out no help at all. Highly don’t recommend
Taylor S
|
Overall Experience
Rating:
2.0
I can’t speak for every storage unit, but my storage unit had many mice feces. I was with Uhaul Hempstead for approximately nine years, and the mice issue has gotten worse. The rent increases every few months, and nothing has been done to correct the mice issue. The staff is excellent. The facility is cleaned but only cleaned to mask an issue.
LETISHA J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jeniece D
|
Overall Experience
Rating:
5.0
Diego was very cordial and very very thorough in resolving our problem
Brandon M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SELENAXIOMAR G
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jasmine C
|
Overall Experience
Rating:
5.0
I find the U haul facility to be a good storage
shamika d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
maria l
|
Overall Experience
Rating:
5.0
Excellent services
fulton c
|
Overall Experience
Rating:
2.0
Infested with rodents ...property was covered in feces an property was damaged from rodents nesting in unit
Nikol L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jie d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darlene H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Donna P
|
Overall Experience
Rating:
1.0
My unit had mice and a lot of my stuff was damaged filed a claim and nothing was done
Flore S
|
Overall Experience
Rating:
5.0
Muy buen servicio
estoy contento.el.personal es.muy.amable
OSCAR F
|
First Impressions
Rating:
5.0
so far it's good they were very helpful during a stressful time
Donna P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephanie c
|
Overall Experience
Rating:
3.0
Having to carry heavy things up the stairs is not ideal. A ramp or elevator would be better!
Krissa G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
lillian p
|
First Impressions
Rating:
5.0
Diego and His Staff were the Best.
Edna R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dorothy L
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Allan F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nelson b
|
Overall Experience
Rating:
5.0
Excellent
alpha s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paulette W
|
Overall Experience
Rating:
5.0
EXTREMELY SATISFIED - EVEN WHEN I HAD A MINOR ISSUE, STAFF WAS WILLING TO GO THE EXTRA MILE TO MAKE SURE ALL WENT WELL. DEFINITELY WILL UTILIZE THIS FACILITY IN THE EVENT I NEED THIS AGAIN.
Paulette W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
michael w
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
DIANA D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pamela M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
michael w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
oscar h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jairo v
|
Overall Experience
Rating:
5.0
It was my first time using Uhaul storage I'm really please with everything.
thank you
Evelyne C
|
Overall Experience
Rating:
4.0
Diego Parra however busy he is, manages the facility well. He could use some back up to reduce customer wait time.
LARRY T
|
Overall Experience
Rating:
5.0
I 'll come again
Sadrac P
|
Overall Experience
Rating:
3.0
I everything went well,
Dorothy L
|
First Impressions
Rating:
5.0
everything it was gray
yessi t
|
Overall Experience
Rating:
5.0
Friendly staffs
Patricia E
|
Overall Experience
Rating:
4.0
The restroom was dirty and the toilet was overflowing. Otherwise, the staff was extremely friendly, flexible and kind.
Nakia A
|
Overall Experience
Rating:
5.0
Excellent service, considerate and kind help.
Bibi M
|
First Impressions
Rating:
5.0
Thank you
Kevin T
|
Overall Experience
Rating:
5.0
Very nice experience.
Gary S
|
Overall Experience
Rating:
3.0
thanks
DOROTHY G
|
Overall Experience
Rating:
5.0
Only thing truck rubber gaskets on doors kept falling off truk needed tuneup and Transmission also needs work