Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Considering they were working out of a tornado damaged office they did a great job.
Brian M
Rating:
2.0
I did laps around the building because I could not locate a traditional entrance. It was only when I got out of my vehicle and started walking around the perimeter that someone called to me from inside a small "mobile shack" window, letting me know I needed to come over to them. Why is there not a customer service area *inside* the building where the customer can do business? Instead, the customer has to stand outside a mobile shack window and try to handle ID cards and various papers while exposed to the elements. (wind, rain, snow, etc.) Through no fault of the U-Haul staff (who provided stellar service, by the way), this is not a good environment in which to handle lightweight objects with sensitive/important information that can be damaged or blown away by adverse weather conditions.
Robert R
Rating:
5.0
Customer did not leave a comment.
Kenneth L
Rating:
5.0
Customer did not leave a comment.
Thomas M
Rating:
3.0
I was charged on the back end for damage that I did not do. I am considering a class action suit.
Nick V
Rating:
3.0
I rent from this facility frequently and I have to say that generally the staff is . . . adequate. They do just enough to get the equipment to the customers in a reasonable amount of time, but no one really goes out of their way to make you feel appreciated or welcome. My experience on Tuesday, however, was the first "below par" one I've had. Not only did the guys working the desk not bring the truck around to me, they made me trek through the building and locate the truck on the other side of the lot by myself -- despite the fact that I requested an on-site check in. To further exacerbate the matter, the guys brought me the heavy appliance dolly that I rented and had me push that through the building and out to the other side of the lot too. I have a broken wrist. No one offered to help with anything, not even to lift that heavy dolly and secure it in the truck. It was just about the rudest, most unhelpful experience I've ever had there. As a result, I'm now looking for alternatives to Uhaul, as it is no longer a place that I feel even cares to have me as a customer.
One last thing -- regarding the low mark for the equipment being well maintained, it was the best driving truck I've rented in a while, but it reeked of cigarettes and there was coffee spills all over the console. Yuck! But that was pretty much on track with the rest of my experience on Tuesday.
Kim V
Rating:
5.0
Customer did not leave a comment.
david s
Rating:
5.0
Customer did not leave a comment.
GEORGE E
Rating:
5.0
Your Hendersonville staff is amazing.
KATHY W
Rating:
5.0
Customer did not leave a comment.
don k
Rating:
1.0
Bad customer service. Got charge 10 more miles. Ask the lady she said it was cause of the estimate mileage even I told them it made less than that.
Heber M
Rating:
4.0
Customer did not leave a comment.
Regina D
Rating:
4.0
The lady who checked in the truck said I owed $9.50 because I brought the truck back at 7/8ths of a tank instead of 15/16ths of a tank. So I got charged $9.50 for 1/16th of gas? I have rented 4 trucks in the last 2 weeks but I will not be using your services in the future. I will also make sure anyone who asks me to recommend a truck rental service knows the poor customer service I received.
Steve G
Rating:
5.0
Despite their challenges from the tornado, the staff at this location were very helpful and cheerful.
ALFRED S
Rating:
4.0
Location is still recovering from tornado damage, but personnel were very helpful and professional.
John F
Rating:
5.0
0
Wilbur M
Rating:
3.0
They over charged me. I returned the same day I rented but the app wasn't working. I have screen shots to prove. They also overcharged me on mileage. I am very displeased.
Thomas B
Rating:
5.0
Customer did not leave a comment.
Steven W
Rating:
5.0
Ray and Tre are amazing and extremely helpful
MORSHANNA C
Rating:
3.0
Customer did not leave a comment.
Kristen M
Rating:
5.0
The tire pressure sensor system needs to be serviced, but otherwise the truck ran great!
Gerald K
Rating:
5.0
The employees are working out of a container (yes, container) due to tornado damage to facility late last fall. They still get it done quickly and efficiently.
Gary M
Rating:
5.0
Customer did not leave a comment.
Ichael H
Rating:
5.0
Customer did not leave a comment.
Greg S
Rating:
5.0
Customer did not leave a comment.
JEFFREY C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul F
Rating:
5.0
Customer did not leave a comment.
Wilfredo V
Rating:
5.0
Customer did not leave a comment.
James L
Rating:
5.0
Nothing
Christine F
Rating:
5.0
Customer did not leave a comment.
Pamela H
Rating:
5.0
The workers were friendly and got me in and out very quickly. They need a better working environment. That awful trailer they’re working from is terribly small and cramped.
Craig H
Rating:
3.0
Still under renovation
William H
Rating:
5.0
Customer did not leave a comment.
Angela A
Rating:
4.0
Customer did not leave a comment.
Richard R
Rating:
5.0
Customer did not leave a comment.
GERALD A
Rating:
5.0
Customer did not leave a comment.
Wilbur M
Rating:
4.0
Nice help
DWAIN A
Rating:
5.0
Customer did not leave a comment.
BRENT S
Rating:
4.0
The door was not closed on my trailer when I picked it up. I didn't check it, but neither did my agent. Your app did not notify me to check the tag # and equipment ID until after I left the property. Not big problems, but room for improvement.
STEPHEN M
Rating:
5.0
Customer did not leave a comment.
Prashanth V
Rating:
5.0
All the team members I interacted with at this location where friendly and knowledgeable, despite the rough condition of their building due to a recent tornado I was very impressed with the high spirits of the associates, even while working out of a storage unit they took care of me quickly and with a smile!
Kevin G
Rating:
4.0
Customer service was great
Lakeesha W
Rating:
4.0
Customer did not leave a comment.
Herbert A
Rating:
5.0
Also no comments to add.
Keaton C
Rating:
3.0
There was a leak in the trailer . It rained on us most of the trip and our mattress got soaked and clothes .
Marie S
Rating:
5.0
Friendly and helpful staff!
MARTI K
Rating:
1.0
This was the worst location for any U Haul experience that I have ever had. The check in was not as I had reserved. No one inspected the truck before I rented it. The truck was dirty and hard to get our of the lot. There was no customer parking for a local one day move. The equipment that I had reserved was not available (furniture dolly). The moving help that I had reserved for 2 hours sent a text at 9:00pm the night before the move and informed me that they would not arrive as scheduled as they took on another move and they would need to charge me for 4 hours and not 2. I cancelled them and found help from another source.
Daniel A
Rating:
4.0
Customer did not leave a comment.
DAVID B
Rating:
5.0
Have been renting equipment from the Hendersonville, TN location for several years. The Staff are experienced, knowledgeable and a fantastic group to work with. Currently they are required to work without an office due to the severe storm but still the Great customer service as always.
Thomas M
Rating:
5.0
Customer did not leave a comment.
Sandra S
Rating:
5.0
Customer did not leave a comment.
Emmanuel T
Rating:
5.0
Everyone was so nice and helpful and answered all of my questions.
ALLISON W
Rating:
4.0
We have another truck rental with storage coming up this month. This facility was damaged by recent tornado and water damage and none of the storage is usable. Would not have known had I not been there yesterday for this trailer rental. Main reservations need to be updated on these things. I just recently made reservation for incoming truck and storage so timing not reason. Tornado took place several months ago.
Gary M
Rating:
5.0
Great people! They got me checked in and then out with speed and care! The truck was clean and exactly what I needed to move my toolboxes to a new employer. The extra day charge for being 2 hours over 1 day was worth it considering I could lock my equipment up (with supplied lock) and keep it dry and protected from the elements.
John F
Rating:
1.0
charged extra fees. I was told everything was good to go and that I was okay with the gas. the lady kept rushing me and claimed she would make sure I get my receipt once I got it, it had so many fees that customer service could help solve the issue... This place a mess and they should do better. The lady took they keys fast and was laughing while on the phone. I never used this location but I would never use uhaul again next time i will continue to pay to have people move me smh.
Natifah R
Rating:
2.0
The guy that helped me seemed like he didn't want to be there. He was mumbling his responses and when I called back to the location, I had to ask him to repeat himself 3 times. The young lady that helped me with my return was pleasant and that was a good experience.
Brandon C
Rating:
2.0
The associates appeared to be completely bothered by our being there today. The only friendly interaction I had was with a woman that greeted me as I returned the vehicle. She smiled and interacted with us, I wish I had her name. The rest of the staff could learn from her.
Victoria H
Rating:
5.0
Great location and employees. I use them a lot and will continue. Great job team!
RANDAL A
Rating:
4.0
24 access is needed for storage occupants
Theresa M
|
First Impressions
Rating:
2.0
Misleading. Rent for 19. Then they charge you for local mileage. In this case 13 miles made the 19fee 33. Bate and switch pure and simple
skipp w
Rating:
3.0
Customer did not leave a comment.
JASON K
Rating:
5.0
The staff at this location are always very courteous. My rental this time had mud inside the trailer, I let the staff know and they washed it out immediately before I left the site. They were apologetic and friendly the whole time.
Michael B
Rating:
2.0
Received two different receipts for different amounts but only rented one truck. Sounds a bit suspicious with multiple charges to my credit card from U-Haul.
MELISSA C
Rating:
5.0
The people that worked there were all awesome. Easy breezy getting in and out and super helpful.
Debbie N
Rating:
5.0
Customer did not leave a comment.
james j
Rating:
4.0
Always friendly quick and easy pick up and drop off
Evelyn D
Rating:
4.0
Location is under repair, otherwise is excellent. Staff are all awesome, especially Trey.
Staff swapped out a dirty, broken trick without hesitation. Overall Great experience.
Janine W
Rating:
5.0
Customer did not leave a comment.
Thomas B
Rating:
5.0
Helpful and quick employees
John B
Rating:
5.0
Great price and friendly
Derek S
Rating:
5.0
Great bunch of guys…all gentlemen. Excellent care for the customers and treated us like the most important person! Thank You!
Martin L
Rating:
5.0
Good experience
Victoria B
Rating:
4.0
Customer did not leave a comment.
GARY J
Rating:
3.0
I paid for rent and I got keys for truck around 10am Friday, I told them, I will pick up the truck later in a day. Came back in afternoon to pick up truck. Was trying to find spot where I can leave my car. They show me a parking spot. And I asked them I might to bring it back at 10am, they said we already have another reservation on that truck. I tried my best I was moving some heavy stuff. I had help loading it all night got to my new storage at 6 am starting unloading but I could not find any help in a morning was trying to do it my self was very close they called me I missed I was trying to call back no answer. I wrote a message in U-Haul app, no answer. I got done with it clean it up return the truck same time I picked up the truck. And they charge me extra 92 dollars because it not 10am when I signed in my rental agreement. I told them I was calling and sent a message. They said they newer got my message. And that truck got issues with brakes (I think they been over heated before) I rented same truck many times they stop as they should, this one barely stops.
Stefan N
Rating:
5.0
Customer did not leave a comment.
CARMELA B
Rating:
5.0
I had a previous bad experience at the Mt Juliet location where I was originally was supposed to have this hitch installed, they were awful and unprofessional. This Hendersonville location however was truly great. Although the facility itself was in total disarray while trying to rebuild from the tornado, the staff and service was top notch. I was very pleased. It was worth the 45 minute drive to get there. Will never go back to Mt Juliet again.
Ellen H
Rating:
2.0
No signage to direct you where the temporary rental office is. Employees were not friendly or helpful at all. I was not asked if I needed any accessories with my truck, like a dolly or straps or moving blankets. They acted like I was annoying them trying to pick up my rental. I have rented here many times in the past with a great experience, so I don't understand what changed, other than the damage from the recent tornado. Unless the current employees are just temporary during the rebuilding process I would NOT recommend using this U-Haul location for equipment rental.
Brian S
Rating:
3.0
Allow easier self drop off on the app or web or not charge $20 especially when it was just for a partial day
Roger F
Rating:
5.0
Customer did not leave a comment.
MICHELE C
Rating:
5.0
Once again, no issues - everything went smoothly. They have it running like a well oiled machine.
Kimberly C
Rating:
5.0
Customer did not leave a comment.
Charles J
Rating:
5.0
Customer did not leave a comment.
Noah P
Rating:
4.0
Customer did not leave a comment.
David K
Rating:
1.0
I was over charged and the manager Ray has a smart mouth.
Teresa R
Rating:
5.0
Entering and leaving facility is very confusing
ken l
Rating:
5.0
Highly impressed!! This location was on top of their game!
Kimberly C
Rating:
2.0
This location was hit by a tornado in December and they are in the process of rebuilding. However, they need to have a better way to pick up rental trucks than to stand outside in the pouring down rain. The associate had a roof over his head but the customers had to wait in line outside in the pouring rain. We were all soaked and then had to drive the rental truck to the moving location that way. I understand that the building was damaged but there has to be a better way to take care of the customers.
Brad A
Rating:
5.0
Finish reconstruction
Mike D
Rating:
2.0
Nobody would accept unit back. I took it to location they wrote down.
Robert B
Rating:
2.0
Customer service was terrible.
Ed M
Rating:
1.0
If the appointment time needs to change, please notify people in further advance than the morning of the appointment... it was very inconvenient to shuffle all our plans around the day of to ensure we made the new appointment time. We had the appointment for almost 2 weeks ahead of time!
Same thing with the parts not being in stock. There were nearly 2 weeks to get the parts or to notify us if you were unable to get them.
Making my partner (who did me a wonderful favor by bringing it in for me since the new appointment was during my work hours and changed on short notice) stand out in the rain because there's nowhere else to wait was also horrible service.
I understand this location was hit by a tornado a month ago. You all must be very stressed about the repairs and such needed. But you still had nearly 2 weeks to plan for this, and let us know what to expect, and give us the opportunity to plan accordingly. It also seems like the premises may be unsafe and shouldn't be open for business at all.
Refunding for the parts that weren't in stock was the bare minimum required by law. There was no further concession offered for all of the other issues. Now we have to scramble to find and install the missing parts on our own ahead of our upcoming move. I'll be recommending everyone to stay away from this location and travel further to go elsewhere.
We scheduled online and chose this location (which was out of our way) specifically because the website said it had the appointment time that worked for us, and would have all the parts needed. This was terrible service all around.
Shela M
Rating:
4.0
Customer did not leave a comment.
Charles B
Rating:
3.0
Customer did not leave a comment.
Michael D
Rating:
5.0
These guys are absolute pros! Thank you!
Kevin A
Rating:
5.0
Customer did not leave a comment.
James M
Rating:
5.0
Contact person was friendly and knowledgeable. Truck was in very good condition.
Stevie B
Rating:
5.0
Customer did not leave a comment.
Penny S
Rating:
5.0
Customer did not leave a comment.
Dwight D
Rating:
5.0
Stat was very nice and accommodating coming and going.
JAMES B
Rating:
5.0
Customer did not leave a comment.
GREGORY D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Megan P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David L
|
Overall Experience
Rating:
5.0
Everyone was helpful and very clear of the move in instructions. Everyone had a positive attitude and the vibe and atmosphere and environment was EVERYTHING! Great job Uhual in Hendersonville at 208 West Main.
Mikisha H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Youlanda M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Audrey G
|
Overall Experience
Rating:
5.0
Great service
Michael C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brice K
|
First Impressions
Rating:
4.0
This feedback is more about customers who DON'T READ instructions on the freight elevator. Some customers may not shut the exterior & interior doors of the freight elevator stranding other people. We got stuck almost 45 minutes waiting. We finally reached the staff & THEY were able to help us out by running up the stairs & properly shutting the elevator for us. Also, the Staff were SUPER helpful clearing a spot for our long trailer to unload. HIGHLY recommend this U-Haul.
BROCK B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DAVID M
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
pamela d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vicki O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alphonso M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Chalee T
|
Overall Experience
Rating:
1.0
Received truck late. Was scheduled for 11:15 for Hendersonville, TN but was changed Madisonville, TN for 11:15, but the storage unit I was loading out of was Hendersonville. I accepted the 1:30 PM at Hendersonville; however, the truck didn’t show until after 2:05 PM. The elevator delays the rest of the day were time consuming and a large constraint to load the truck by myself. Thank goodness I didn’t hire loading help since the elevator delays meant the helpers would have been standing around for over an hour. I ended up finish loading, but it was after 7:00 PM and I still needed to connect the transporter that no one showed me which one to connect so I stayed the night costing more money and time. The next morning I came back and checked out of 2098 and picked up the transporter. One of the Associates helped me hook up the hitch; however, the other said I would have to pay an additional $20 fee to load my vehicle onto the transporter. I said forget that and I did it myself, ask a gentleman that was loading his truck to help guide me on the ramp. I made all the connections myself.
Dennis G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ana M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Benjamin W
|
Overall Experience
Rating:
4.0
Needs more and closer in other towns
billy h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tasha R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CARLEE B
|
Overall Experience
Rating:
4.0
Wish it was 24/7 for existing customers with units.
Caleb K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TONI W
|
First Impressions
Rating:
5.0
We are beyond pleased with the service we received at the W. Main St, Hendersonville TN location. Every staff member were welcoming! You seldom see that these days.
The facility was well kept!
rita h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joel G
|
First Impressions
Rating:
5.0
The staff that helped us at this location were fantastic.
Benjamin W
|
First Impressions
Rating:
5.0
The staff at W.Main St in Hendersonville TN were excellent! It was great to walk in to a business where everyone was cheerful and willing to help! It made the day even better!!
rita h
|
First Impressions
Rating:
5.0
I appreciate RayRay and his team who were friendly and helpful throughout the 2 years I rented a unit. They are professionals. They were able to help me every step of the way. I sometimes bothered them with silly questions and they were kind enough to smile and help me out. Always friendly and I appreciate that more than I can say. Thanks very much to everyone!
Corinne S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RONOTA T
|
Overall Experience
Rating:
4.0
!!! I cut my foot pretty badly on the remains of a metal sign post in front of the parking spot closest to the storage unit doors. Bad enough to require a trip to a doctor. Please fully cut that down or cover it with concrete or something to prevent other people from suffering the same fate !!!
Other than that everything was ok. Moving sucks so it's hard to gush about a great experience, but all the staff were friendly and helpful, the resources like free carts and the free box stack made a huge difference, and the place was clean and felt safe for moving late at night to avoid the summer heat.
Casey S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Beverly R
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MICAH E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Darryl C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LaSheakita F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Audrey G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Richard J
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Casey S
|
Online Move In
Rating:
5.0
I have not stored all my belongings in my storage yet. I will be doing that this week as I move out of my apartment. I am hoping all my furniture and washer and dryer will fit or I will have to rent another storage unit. The unit I rent doesn’t look like it will hold everything but maybe it will.
LaSheakita F
|
Online Move In
Rating:
4.0
The overall facility was nice but an employee being stuck in an elevator with no response to the help/call button was of grave concern. Took the fire department to get her out.
Jessica H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicole O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Valerie B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James M
|
Overall Experience
Rating:
4.0
Getting to expensive
V K
|
First Impressions
Rating:
5.0
I have used this Uhaul location for many years. Service is always excellent. They even help me load packs of boxes I’m my car with a good attitude. It is also clean. Thank you
Marla F
|
First Impressions
Rating:
5.0
Everything looked fine thanks for your service.
Marvin H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wayne B
|
Overall Experience
Rating:
5.0
Friendly and helpful staff
Wayne B
|
Overall Experience
Rating:
5.0
Employees were very friendly and helpful
Wayne B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Benjamin C
|
Overall Experience
Rating:
4.0
Needs more lighting in the units, we could hardly see and it was daylight
Kristen P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PETERALFRED C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
rachel b
|
First Impressions
Rating:
5.0
Justin made the process easy and the other staff members assisted me when I needed them. I would definitely recommend UHaul storage to anyone in the community.
PETERALFRED C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Beverly R
|
First Impressions
Rating:
3.0
Freight elevator very heavy doors hard to open. No air conditioning in building.
William B
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
RODNEY N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Toni T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donita H
|
Overall Experience
Rating:
3.0
Would like climate control and in-unit lighting
Kristen W
|
First Impressions
Rating:
5.0
I am completely impressed with the customer service.
All questions have been answered and U-Haul has thought of everything.
I will definitely use U-Haul again and will recommend to my family and friends.
The staff are welcoming and friendly.
A+ all around
Trevor M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Eddie P
|
Overall Experience
Rating:
5.0
The crew at this location was awesome. I would definitely recommend them to my family and friends!
Coz W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
COREY S
|
Overall Experience
Rating:
4.0
The staff was great!
Toni T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Donna W
|
Online Move In
Rating:
4.0
I did not appreciate the change to charge if a customer called in to make a payment on the rental unit
CHARLES D
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Jondavid E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julia W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Blanca O
|
Overall Experience
Rating:
1.0
Ray the manager was HORRIBLE. He has no people skills and refused to research what I told him happened & instead said I owed him money when I only had the storage space for 2 weeks on what was supposed to be my 1 free month. It’s not cool having the manager basically infer you’re telling a lie & being told file a action report which I did & he had to eat crow bc I was correct. The storage space hinge was broken when I went to put lock on and lock wouldn’t go on bc of door hinge so I asked U-Haul worker to uncheck me out of the system & he agreed. I found out 3/03/22 he had not checked me out and a 3nd U-Haul worker said he’d fix it in the computer with the correct move in date which I found out wasn’t corrected when Ray called me back claiming I owed money. I checked out early & will NEVER use U-Haul again I’m any capacity bc of the horrible way they treated me. Oh and his workers hung up on me when they called me and I asked the to wait a simple minute and when called out on it in person he said that was him but didn’t even apologize. Run - don’t think of using U-Haul storage in Hendersonville TN.
Holly S
|
Overall Experience
Rating:
3.0
The freight elevator to gain access to your storage is horrible and very heavy for a senior. Plus I had to wait over 10 minutes for the person who took it up to let me use it. They kept it to load there stuff from their storage. Bad system. Because of that I would not recommend this facility
Connie I
|
Overall Experience
Rating:
1.0
I have tried repeatedly to have someone return my calls to no avail. The debt card on file was compromised and I ask for Ty Mc Connell to call me back and it never happened.
He doesn't work there nor does Anthony.
I called Ray Ray and left a message because because he is never available and failed to call me back to resolve.
I have been going through chemo and radiation as well as two surgeries only to discover that I had three home evasion.
I will provide documentation if needed .
I am a 100% disabled Vietnam Veteran female and widow of same.
We were both injured severely which resulted in his death and my illness.
A majority of the items in storage are property of Aaron's rental and if sold, will be considered theft and result in a hosts of problems for U-Haul.
I need to get my medical equipment, documents and keepsakes out as soon as I am able to travel, with assistance, of course.
Adult Protective Services and my caretakers are urging me to reach out to the press.
I would like a last opportunity to resolve this matter with U -Haul.
I appreciate your response and expect an immediate response.
Sincerely,
Ronne Kay Johnstone, P.h.D.
Ronne J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sherry W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Connie I
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brandi G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dirk H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JASON S
|
Overall Experience
Rating:
2.0
The fact that the facility only has one elevator is really inconvenient. People would leave the elevator open on a higher floor and you couldn’t even get to your unit. They need to have stairs within the facility. Also, we were never taught or shown how to use the elevator and although we figured it out on our own, we did have it malfunction on the day we moved out, which was really scary. The staff there has a few, at best, “nice” workers but for the most part, they are lazy and never want to answer questions or help you. Someone should be by the elevator helping people with it if it’s held up on a different floor and they should really be paying attention to the cameras for when something does go wrong. I would never recommend this facility to anyone due to only have one elevator and no stairs.
Brianna S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Khristina E
|
First Impressions
Rating:
5.0
Very respectful and informative and friendly
scianne m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Derek R
|
First Impressions
Rating:
5.0
Helped me get the contact information for my tv damage claim
Roy Q
|
First Impressions
Rating:
5.0
Love this facility with equipment t carry furniture on. Makes moving easier
BETTIE B
|
Overall Experience
Rating:
5.0
The only issue is that there is no way out of someone leaves the elevator door open on the ground floor and someone is up a floor or two. I got stuck on floor 2 for about 40 minutes with no cell service and no way out.
William P
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tim J
|
Overall Experience
Rating:
5.0
I really happy to know that not only can you rent a truck but also rent a storage room it was great the guys were fast great customer service , really sweet thank you
Andrea M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bonetta B
|
Overall Experience
Rating:
5.0
Staff was very helpful and kind when we picked up and dropped off.
Richard H
|
First Impressions
Rating:
5.0
The storage unit was very clean and ready to move my things in. The staff was helpful and friendly. I have used Uhaul for storage and moving for many years and I will continue.
Marla L
|
Overall Experience
Rating:
5.0
Best facility we’ve dealt with. Staff is excellent. Fast and efficient, friendly, outgoing. Equipment well maintained. Storage area clean.
Deitra D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alex T
|
Overall Experience
Rating:
5.0
Both Dylan from the Bowling Green location and Andrew from the Hendersonville location we’re friendly and helpful. I’ll be using Uhaul for all moving and storage needs. Thank you!
CARLEE B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sandra K
|
First Impressions
Rating:
2.0
the locks on call the storage doors were broke, you put your lock on and u could still slide the bolt and open the roll up door it was that way on over 90 % of the units. it took the owner almost six months to have them fixed and that was because we complained.
JOHN B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Niki B
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
keli w
|
Overall Experience
Rating:
4.0
Staff is always friendly and helpful.
ED S
|
Overall Experience
Rating:
3.0
My storage has a smell to it.
keli w
|
First Impressions
Rating:
5.0
From check in to getting an extra storage facility, this location one of the best I have dealt with over the past 30 years. Personnel were great and extremely efficient and friendly. Very pleased we chose this location.
Deitra D
|
First Impressions
Rating:
5.0
Never an issue, All staff friendly, courteous, it's about the Customer....
david d
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Carla M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
SANDRA R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Francisco P
|
Overall Experience
Rating:
4.0
your person (1-800 number) said that the storage area is within 3 miles radius from our lodging (Old Hickory), it is actually 11 miles on the country roads (25 minutes drive).
Imrich G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kori H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ELENA R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ANTWONE H
|
First Impressions
Rating:
5.0
Ty who is the manager was always very helpful, and took care of any problems.
Justin H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAURA M
|
First Impressions
Rating:
5.0
I appreciated the free month of storage included with my trailer rental. It gave me a month to organize and sort through storage items following my move.
Frank L
|
Overall Experience
Rating:
2.0
The doors to the facility was open 80% of the time people just walking in and out of the facility the freight elevator broke down took them six weeks to get it repaired doing this time I was not able to move anyting from my storage or taking anything to my storage they propped open the emergency doors on the outside steps allowing anyone to enter the facility the staff was very unfriendly and none helpful.
david r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nathan W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
SAMANTHA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leticia G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christina d
|
First Impressions
Rating:
5.0
The staff and particularly management were understanding, helpful and very kind as I got behind on payments due to lack of income as a result of COVID during this past year. Management offered solutions to late payments and even non- payments without incurring late fees and even accepted partial payments in order to allow me to get caught up. If I were to have any negative comment at all it would be because of the wait time when calling to speak with an associate... However this is completely understandable with a smaller staff due to COVID. Even the answering service staff were friendly and helpful when I had to leave a message for an associate to call me back. In that event I always received a call back from a Uhaul associate in a timely manner with details of my call. My overall experience during this difficult time over the past year is excellent. I was able to retrieve all the possessions I had in storage. Thank you folks... B. Wilson
BRENT W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brent A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
John L
|
Overall Experience
Rating:
5.0
I had the Best experience renting a truck and a unit!
Jacquelyn R
|
First Impressions
Rating:
4.0
I would like to have had the last month pro rated and had some money returned since I did not use the unit for the whole month. Also an additional charge for 24 hr access seems silly
Samuel C
|
Overall Experience
Rating:
4.0
The young gentleman that are at the front of the facility or not the greatest when it comes to customer service. Very dull not engaging. It’s very apparent they are not happy there. The other thing I would like to comment on is the bathroom facility that area needs some work Sink is coming off the wall and the soap that is available is limited. I know from owning my own business OSHA requirements and things like that this is not at all up to par. Huge liability with the sink and it doesn’t take much to install a sink soap dispenser. The lighting upstairs if you’re trying to empty your unit goes out a little too quickly maybe you can Extend the timer. Other than that your facility seems to be clean I would’ve liked to of known where the stairs were in case of fire never did find those just a safety precaution for new customers to maybe give them a tour of where the fire exit doors are. I wish you all success thank you so much for providing the storage for the year.
Ninette W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matt N
|
First Impressions
Rating:
3.0
We were sent an email that said if we paid in advance we would receive a free lock and not have to check in at the desk. There was no lock in the shed so we had to purchase a lock, which was not expected, and we were unable to get the door to shut as the metal piece was stuck and would not move. What appeared to be an easy move in process turned to be a fiasco. Not to mention that we paid and were billed a week in advance of when the unit was needed for the easy of move in and free lock and that did not happen. I even called to alert that the bill stated the move in day was listed as the day I paid, not the day I selected on the form, i was told it was not an issue, it was all set on their end, it clearly was not.
Jessica H
|
Online Move In
Rating:
4.0
I would recommend getting work orders complete when requested, sooner than later. I had to take a unit further away from elevator due to the door not lining up correctly to open and close the latch....easy fix.
Cindy P
|
First Impressions
Rating:
5.0
Very friendly staff at this location. I would highly recommend using this facility
Richard W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Caten L
|
Overall Experience
Rating:
1.0
I was charged $20 for not returning 3 moving blankets. Sad. And to make matters worse, I was charged an additional day for truck rental even though I had three more available days. Thankfully, the U-haul 800 number was able to credit the truck, however they could not address the blanket charge and advised me to contact the local store. But when I call the local store, the call rolls back to 800 number. This is not exactly the way I would manage the local U-haul office. I might check the contract more carefully to make sure I don't over charge the customer, or maybe reach out to a lifetime customer about 3 misplaced blankets before charging the full amount. Instead, I have to spend time straightening out the silly mistakes and remove years of positive U-haul experiences.
michael l
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
lori w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marc L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KENNETH V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nancy D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DEREK L
|
Overall Experience
Rating:
1.0
The staff must follow the lead of the manager by the name of Ty..who is the worst ever with customer service. They act as you owe them something for being there. HE ALSO HAS the PERSONALITY of a rock
JOE G
|
Overall Experience
Rating:
5.0
Great experience!
Jeremy M
|
Overall Experience
Rating:
5.0
I really appreciate the staff / manager Mr Ty..@ this location..he not out to get u,Ty.are very helpful!! Amen...thx's!!! This location are very up kept etc..
Latoy J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hannah P
|
First Impressions
Rating:
5.0
The team was wonderful...
Charles F
|
First Impressions
Rating:
5.0
The crew was great, everyone was very friendly and helpful.
John E
|
Overall Experience
Rating:
5.0
Fast service!
jim w
|
First Impressions
Rating:
5.0
Helpful
Adam L
|
First Impressions
Rating:
5.0
Thx
Jack K
|
Overall Experience
Rating:
1.0
Very bad service at the desk. Only made the reservation to take advantage of my Uhaul first month free and was told No. I was told since the unit was their last 10x20 that the offer didn't matter.
OWEN S
|
First Impressions
Rating:
3.0
My experience with this storage unit was good except the fact that the elevator always had issues. However the staff was helpful and did their best to correct the situation.
Marissa R
|
Overall Experience
Rating:
5.0
FRIENDLY SERVICE, VERY HELPFUL, PATIENT, OFFERED INFORMATION ON OTHER SERVICES AVAILABLE AND BEST
ECONOMICAL OPTIONS. THESE ARE NOT SALESMAN, THEY
ARE YOUR FRIENDS.
STANLEY D
|
First Impressions
Rating:
1.0
Our service was really really bad should have been a one-day move it wind up getting into four and a half days so we had to get a motel room and stay the night in there so now I will send an email
Rani j
|
First Impressions
Rating:
5.0
Forcing comments to submit this survey is irritating. The Hendersonville U-haul was exceptional.
Corporate demanding written response is poor judgement.
John P
|
Overall Experience
Rating:
1.0
Employees was rude will never use uhual again
Manzel S
|
Overall Experience
Rating:
1.0
Lacked customer service. On check out day finally got someone who was helpful and courteous.
Kathy W
|
Overall Experience
Rating:
3.0
Unfortunately there is a lot of problems with the elevator. We were there for about 8 years with no issues until lately. We were actually trapped in the elevator for 15 minutes and could not get it
JEFF C
|
Overall Experience
Rating:
5.0
I have stored my belongings at this location a number of times for the duration of five years. Everything is always top notch here.. Great job! Thank you.. ~Susa
SUZANNE S
|
Overall Experience
Rating:
5.0
Thanks for your service. All went well.
JOHN M
|
Overall Experience
Rating:
2.0
Staff went above and beyond, They were helpful, Informative, and personable. I would recommend the highly to anyone.
Thanks Uhaul Staff West Main Hendersonville, TN
CINDY M
|
Overall Experience
Rating:
1.0
I paid for UHAUL to receive shipments for me and they were left in the parking lot, in the rain, exposed for anyone to take if they wanted to. The elevator was always broken. The doors were not lock
CALVIN G
|
Overall Experience
Rating:
5.0
I have been Renting from the Hendersonville Tennessee location for several years on and off. Ty is the most amazing manager ever! He always made sure We were taken care of.
Emmett C
|
Overall Experience
Rating:
5.0
Thank you for your service
jason c
|
Overall Experience
Rating:
5.0
Was very pleased at the services.
Dorothy M
|
Overall Experience
Rating:
4.0
Very polite employees and helpful. Just a little busy and slow.
Thanks
Wil B
|
First Impressions
Rating:
2.0
I was quite disappointed to learn that you do not pro-rate and return balance of money paid when exiting rental space. I probably won't use Uhaul again for this reason.
Linda R
|
Overall Experience
Rating:
5.0
The staff was very helpful and efficient. I was checked in and out within 10 minutes each time.
Ty H
|
Overall Experience
Rating:
5.0
Everyone was very kind and did everything in their power to accommodate us!
Joseph M
|
Overall Experience
Rating:
5.0
Staff was extremely accommodating and helpful. Very pleased with the U-Box rental, process, and service.
Scottie D
|
Overall Experience
Rating:
5.0
very pleased with the prompt service
laverne h
|
Overall Experience
Rating:
5.0
Seriously the best U-Haul experience I have had! Everyone I spoke with was incredibly patient and helpful!!
Laura M
|
First Impressions
Rating:
5.0
The staff was very friendly and easy to work with.
Misty G
|
Overall Experience
Rating:
5.0
Staff there was excellent, Ty’s a great help!
matthew T
|
Overall Experience
Rating:
4.0
I have ordered two more U-Boxes for delivery and will give final feedback after next delivery.
Ma S
|
Overall Experience
Rating:
5.0
I actually did not visit the facility but the total interaction with U Haul was wonderful. Friendly, efficient and easy to work with. Would definitely use them again.
Sherry G
|
Overall Experience
Rating:
5.0
Heather was awesome
Brandi G
|
Overall Experience
Rating:
5.0
Very professional and helped out with my move
David L
|
Overall Experience
Rating:
5.0
Brandi was great and a pleasure to work with. I would use again reccomend to others.
Nick S
|
Overall Experience
Rating:
5.0
Very frie, professional. Exceeded my expectations. Arrived on time and even accommodated me by picking up the 4 U-boxes a day early. Thanks!
SONYA L
|
Overall Experience
Rating:
5.0
I did not attend the storage facility in Hendersonville. My 4-UBOXes were shipped there and they delivered to my house.
Staff were easy to communicate with by phone. The unloading crew were Excellent
Virlean M
|
Overall Experience
Rating:
5.0
we had U-Boxes delivered from this facility. They were timely, professional and accommodating.
john o
|
Overall Experience
Rating:
5.0
There were no problems encountered during my usage of a unit there and the staff were always helpful and courteous.
CATHY H
|
Overall Experience
Rating:
1.0
Was on the 3rd floor and never had any air at all. Always was very hot. The fan was never fixed. My unit had 4 doors and always a problem with only one lock.
alcides r
|
Overall Experience
Rating:
5.0
Great experience with ubox
David C
|
Overall Experience
Rating:
5.0
The employee at this location was very helpful and knowledgeable. The boxes were delivered on the day and time she promised, and the customer service was excellent.
ALBERTO R
|
Overall Experience
Rating:
4.0
Thank you!
TIFFANY W
|
Overall Experience
Rating:
5.0
Everyone was so helpful wonderful customer service
connie i
|
Overall Experience
Rating:
5.0
Our delivery driver was fantastic!
Emily T
|
Overall Experience
Rating:
4.0
Thanks
Jeff F
|
Overall Experience
Rating:
3.0
Actually never saw the facility in person. The reason I am just giving a grade of average, is that the box sat in Hendersonville nearly a week before delivery! Not good. Could have done it sooner?
Lowell P
|
Overall Experience
Rating:
5.0
Great work!
Mutsumi Y
|
Overall Experience
Rating:
5.0
perfect
MARTIN S
|
Overall Experience
Rating:
4.0
No problems moving in. But asking someone to call or come in every day in an order to reserve a 10x10 room is a bit much. Luckily, it worked out and we got a storage room after driving 11 hours.
Jeff F
|
Reservation
Rating:
5.0
Storage facilities are excellent. Ubox is highly recommended. Great staff.
Ben F
|
Overall Experience
Rating:
1.0
I was contacted by a staff member about my UBox in the very beginning, but was not contacted again. I tried to call and the employee I was connected to was rude and I was put on long holds.
Margaret M
|
Overall Experience
Rating:
5.0
U-Box was perfect for my moving needs!
karen c
|
Overall Experience
Rating:
5.0
N/a
Ann S
|
Overall Experience
Rating:
4.0
I had to do several after hour accesses and sometimes had trouble getting my access card/code to work.
The staff were always very helpful.
david h
|
Overall Experience
Rating:
1.0
I have been trying to get in touch with management for 3 days about being charged a wrongful storage fee ofnkver $400. I’m still waiting and nothing has been fixed. Worst customer service ever.
Lee W
|
Overall Experience
Rating:
5.0
Very friendly, professional, and accommodating staff and manager. Especially commendable during this busy season. Thanks!
Lawrence C
|
Overall Experience
Rating:
5.0
The TN staff was amazing!! Thankful for how they made sure my box was delivered and picked up.!!
Pam M
|
Overall Experience
Rating:
5.0
I had a great experience! They had trouble opening the ubox I used because the previous location drilled in the screws wrong, but the guys at the facility figured out the problem within minutes.
Haley W
|
Overall Experience
Rating:
5.0
Good people to work with and always friendly.
Joe M
|
Overall Experience
Rating:
4.0
Had a good experience with this facility and staff.
Douglas H
|
Overall Experience
Rating:
4.0
Clean facility and great staff. Everyone is very helpful
