Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent sevice, and great actitud. Keep kind as always. Thank alot!!!🤗😊
yanet g
|
Overall Experience
Rating:
3.0
I have used this location a number of times. I used "After Hours" drop off. It has an accessable return area and the procedures for return are easily performed without issue.
Mark J
Rating:
4.0
Long walk to find vehicle, friendly staff
DAN S
Rating:
5.0
All around the rental went very well. Customer service was very good and everything was explained clearly and with patience.
maryann s
Rating:
5.0
Customer did not leave a comment.
Eddie T
Rating:
3.0
There wasn't a clearly marked area to park returned truck. Confusing...
Elizabeth B
Rating:
3.0
I was at the location before 5:00 pm on a Saturday 4/6 and there was a sign taped on the door saying it was closed Saturday. Their drop off area was full so I had to find a section towards the end to unload the trailer. The bar code on the trailer would not scan on the app so I had to call Uhaul to check the trailer in since there was no one to help me on site. We eventually were able to check the trailer in but it took close to an hour to drop off and check in the trailer. Had someone been onsite the process would have been quicker.
Michael K
Rating:
5.0
Customer did not leave a comment.
John G
Rating:
4.0
Did the after hours turn in deal on the app. No issues.
Mark J
Rating:
1.0
Customer did not leave a comment.
Harley G
Rating:
4.0
Customer did not leave a comment.
Sandra g
|
Overall Experience
Rating:
5.0
nothing, the gal that helped me was under the weather and still did an excellent job...
JON W
Rating:
5.0
The young lady at the desk was very helpful at check-in.
Michael E
Rating:
5.0
Jessica was pleasant, friendly, knowledgeable, and helpful. Unrelated to this location, the roof of the truck leaked at the right rear corner.
Reuben W
Rating:
5.0
Customer did not leave a comment.
Lou L
|
Overall Experience
Rating:
5.0
The lady working at the counter was great and she came out to make sure everything was as it was supposed to be. She also had wonderful customer service skills and I will use this place first from now on.
DAMIEN L
Rating:
5.0
Customer did not leave a comment.
Ronald B
Rating:
2.0
Location was closed, even though it was normal business hours. They overcharged our account for extra days that were removed due to overcharges by the district manager. Why account was not flagged by district manager or multiple customer service calls / complaints I don't know.
mark d
Rating:
5.0
Customer did not leave a comment.
Mick C
|
Overall Experience
Rating:
1.0
Store closed early due to lack of personnel and weather.had to leave the trailer outside unattended.
FRED a
Rating:
3.0
App didnt work when I first got there so that was frustrating but it came around.
Brandon K
Rating:
4.0
There was no oil or transmission fluid in the vehicle. We did not bother to check it, presuming it had been done. This out our travel plans behind, causing us to be half a day late on the return of the van and incur the cost of the oil and fluids.
Casey B
Rating:
5.0
Did not have the size we needed but gave us the next truck larger for the same price. I feel they wanted our service and I appreciated the bigger truck for the price of the smaller one.
Anna W
Rating:
5.0
Customer did not leave a comment.
Gary B
Rating:
4.0
Customer did not leave a comment.
Richard W
Rating:
5.0
Great team
Steven C
Rating:
5.0
Customer did not leave a comment.
Oshamar W
Rating:
5.0
The 4 X 8 enclosed trailer was taken off of my truck without me having to exit my vehicle. Excellent service.
Matt P
Rating:
5.0
the vehicle needed brake repairs, every time i braked it shook.
Steven a
Rating:
5.0
Customer did not leave a comment.
wayne c
Rating:
5.0
The lights would go off if I was working in my unit to long without going in the hall.
Jennifer A
|
Overall Experience
Rating:
5.0
The lady that helped me was super! Everything was ready when I arrived and the whole process was handled very professionally and friendly.
Melody D
Rating:
4.0
Customer did not leave a comment.
Uwe W
Rating:
4.0
Customer did not leave a comment.
Dakota S
Rating:
2.0
Very poor service. It seemed we were interrupting their Saturday afternoon.
Greg M
Rating:
4.0
Customer did not leave a comment.
Suzanne B
Rating:
5.0
Customer did not leave a comment.
Angela G
Rating:
5.0
Customer did not leave a comment.
EDWARD C
Rating:
5.0
Customer did not leave a comment.
Dinah M
Rating:
3.0
The 5x9 ramp trailer blew out bearing in Perry GA causing us extreme stress. Had to stay in local hotel overnite until replacement trailer cools be located. I really don't know if this could've been avoided in advance before we rented it.
mike s
Rating:
5.0
Zack, was great and my wife a I loved the this young man. He was so helpful and made our rental so easy, we will recommend at they call Zack about any moving and rental equipment.
William M
Rating:
5.0
Customer did not leave a comment.
Bonnie S
Rating:
3.0
Truck had no cruise control USB port, the check engine light came on, and the gear shift was wonky loose. Last U-Haul we rented back in July the AC went out. After being charged and additional $114.00 for mileage ($1.00 per mile) on a trip and price that was already set. Last time we were charged $87.00 for gas on a tank that was only half full when we got it. I will NEVER USE U-HAUL AGAIN.
Tanya H
Rating:
5.0
Customer did not leave a comment.
Ruth H
Rating:
5.0
Customer did not leave a comment.
Jennifer R
Rating:
5.0
Customer did not leave a comment.
Gaylord J
Rating:
4.0
Customer did not leave a comment.
James S
Rating:
5.0
Customer did not leave a comment.
Magda M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pauline M
Rating:
3.0
Customer did not leave a comment.
Chris C
Rating:
3.0
Overall the experience was good. The dealers are very different, due to their primary business … gas station, storage facility, etc. I’ve found better attention to safety detail from dealers that have an automotive business format. Regardless ask questions , and assist with the trailer hook up..
Ryan S
Rating:
5.0
Customer did not leave a comment.
GARY T
Rating:
5.0
Customer did not leave a comment.
Michael B
Rating:
5.0
I was charged a mile more than I should have been. The starting mileage was one mile higher than noted on my receipt. I should have asked the gas mileage as I returned the vehicle with too much fuel and also had to pay the extra mileage...should be a trade off. There used to be miles included or better mileage prices. Couldn't find a better customer service rep though! Awesome.
Marion B
Rating:
5.0
Customer did not leave a comment.
Gerald B
Rating:
1.0
Online rental option probably took more time for pickup than just showing up and going through the rental process. Return process was less than streamlined
Corey M
Rating:
5.0
Customer did not leave a comment.
Jana C
Rating:
5.0
Customer did not leave a comment.
DAVID H
Rating:
3.0
Trailer shook continuously when brought up to 55mph. Location closed early on the day I needed the trailer, requiring me to change my schedule to pick it up earlier. I was not informed of the fee for drop-off after hours despite discussing my intentions multiple times. The app needed to avoid the fee was completely useless due to software bugs. I only avoided the exorbitant fee because customer service put a fee waiver on my account once they confirmed the app wasn't working.
Jacob A
Rating:
5.0
Customer did not leave a comment.
Troy S
Rating:
5.0
Customer did not leave a comment.
Susie F
|
Overall Experience
Rating:
1.0
It is not all employees the guy in the afternoon is great , but the group of 3 wasn't that good , very disrespectful and bad they said my uhaul was for 1115 and I put on the order for 9 am I lost a lot of time.
Jorge B
Rating:
4.0
All good! Great service!
William P
Rating:
5.0
Amazing Customer service. Only issue was visor on driver side was broken and hanging down. Possibly a leak in roof as some of my belongings had much water on them, in them. Great team here!!!
Mel'Lissa R
Rating:
1.0
Trailer hadnt been swept out, still had a ratchet strap left in it from previous renter. Towed trailer home, and then to my storage unit. Loaded it up and only then realized that one of the tires had practically no air in it.
Maria K
Rating:
5.0
Friendly and knowledgeable staff. Various options of trailers to rent.
Pamela P
Rating:
4.0
Customer did not leave a comment.
Larry L
Rating:
5.0
Customer did not leave a comment.
jeff k
Rating:
5.0
Customer did not leave a comment.
John G
Rating:
1.0
When I picked up the truck it had 1/4 of a tank of gas. The receipt said 3/4's of a tank. The person there told me he knew it was only 1/4 and would change it. When I returned the truck it had over 1/4 of a tank of gas. When I got home and received the receipt I was charged $51.75 for a gas charge. I have contacted where I returned the truck and they said they could do nothing about it. the truck ran fine and I had no issues with the rental other than this fuel charge. My advise is to make sure everything is well documented or you will be out of luck if there is a problem.
Steve M
Rating:
5.0
Customer did not leave a comment.
jeffery r
Rating:
5.0
Customer did not leave a comment.
jeffery r
Rating:
5.0
Customer did not leave a comment.
alex a
|
Overall Experience
Rating:
5.0
The gentleman working It was very helpful and turn a complicated situation I had encountered with U-Haul a look like he could run to place though
Christopher R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gloria K
Rating:
5.0
Customer did not leave a comment.
Christopher S
Rating:
4.0
I think the “disc lock” rule is ridiculous and I don’t understand it, BUT if that’s something so needed, it should be in bold lettering/advanced notice that uhaul requires this “disc lock”. I wasted my money on a lock that wasn’t “acceptable” and now have to make another trip out to the storage unit just to buy and change the lock. That would be my only complaint. Love the online move in process aside from that.
Kelsey S
|
Online Move In
Rating:
5.0
Jessica was professional & polite. Well done!
linda w
|
Overall Experience
Rating:
3.0
Fix your app!! This is not a local issue...however trying to use this app that would not load wasted almost 2 hours of my time. I will NEVER use this app again to pick up or return during closing hours.
Christopher G
Rating:
5.0
Customer did not leave a comment.
Brenda V
|
Overall Experience
Rating:
5.0
I look the people to that help me out
Melissa H
|
Overall Experience
Rating:
5.0
No improvements needed. Zach, the manager and his coworker, I cannot remember her name were incredibly kind, helpful and knowledgeable. I would highly recommend this location and your team there to anyone. Thank you for everything you did to help me get home.
Alicia N
Rating:
5.0
Customer did not leave a comment.
Wesley G
Rating:
5.0
Customer did not leave a comment.
Elyce B
Rating:
5.0
Great customer service and a very safe area. Had the smallest unit which I thought was a little pricey and $67 a month but otherwise completely satisfied.
Karen B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Heather D
Rating:
4.0
Customer did not leave a comment.
Roger W
Rating:
5.0
Nothing
Tim S
Rating:
5.0
Customer service was great and the vehicle clean and ran very well! Thank-you!
Susan L
Rating:
5.0
Customer did not leave a comment.
Thomas B
Rating:
5.0
Safe friendly environment.
❤️
SABRA L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Les F
Rating:
4.0
Customer did not leave a comment.
Wendy M
|
Overall Experience
Rating:
3.0
The truck had a rattling noise that sounded pretty bad. We forgot to tell the employees but they surely know as they drive it.
Your displayed rates are misleading. For three hours of local use, including gas, it was over $100. So much for your $19.99 nonsense. You don't refund for unopened blankets or the overage of gas, which is pretty much gouging the customer. We feel ripped off. I'll be sharing the same on Yelp.
Janet T
Rating:
5.0
Customer did not leave a comment.
Wayne H
Rating:
5.0
Customer did not leave a comment.
Shay M
|
First Impressions
Rating:
5.0
👍
ELIER G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ryan D
Rating:
5.0
Customer did not leave a comment.
Thomas V
Rating:
3.0
Still haven’t received our receipt that was going to be emailed to us.
David D
Rating:
5.0
Thank you for excellent service. God's blessings to you all
Patrick B
Rating:
5.0
Customer did not leave a comment.
Mick C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charlene S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Brian A
Rating:
5.0
Customer did not leave a comment.
Lane B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Ivanna K
Rating:
3.0
Customer did not leave a comment.
Ricky G
Rating:
5.0
Customer did not leave a comment.
Kimberly S
|
First Impressions
Rating:
1.0
My unit was hit and the door was ripped off. They secured my door with additional locks but there was damage to a lot of my stuff so to the door not being in line with the building. To make matters worse no one called to let me know that my unit was damaged. I was not given the opportunity to move units or anything to stop damage from spiders and mice. My wood furniture has white mold on it. This was extremely poor service. Will not use this facility ever again
Amy A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donald V
Rating:
5.0
The truck was clean but was low on brake fluid and we lost almost all braking power.
Kellie M
Rating:
5.0
Customer did not leave a comment.
Joshua L
Rating:
5.0
Customer did not leave a comment.
Tiffany W
|
Overall Experience
Rating:
5.0
Friendly, quick and easy. Great place.
MARC E
Rating:
5.0
Great Service
Steve G
Rating:
4.0
Good experience.
gary s
Rating:
2.0
Missing knob on crank windows, charged for fuel when I brought it back with what I picked it up with, terrible smell inside cab, had to cancel moving boxes cause cashier forgot to give them to me, still waiting on refund for that. All in all, uhaul is a ripoff
Keisha G
Rating:
4.0
Customer did not leave a comment.
Carl V
Rating:
5.0
The same person rented the 10 x 10 unit and checked me out when I was finished with the 10 x 10 unit. He was helpful and friendly. I think his name is Zachary (red hair). My experience with U-Haul made my move much easier and I would recommend U-Haul to all my friends and family!!
Richard S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric G
Rating:
5.0
People working at Hendersonville U-haul on Airport Rd were very nice and helpful. Definitely recommend!
Isabel G
Rating:
1.0
1/2 my belongings got soaked by an overnight rain. Both front corners of 10 ft truck.
Personell took an incident report and said that UHAUL would call within 48 hours. I am still waiting. The claims like also is a joke.
I know that they put the truck right back on the line..., just like the last guy did.
julie c
Rating:
5.0
Customer did not leave a comment.
Kristie H
Rating:
5.0
Customer did not leave a comment.
GENE M
Rating:
5.0
Very friendly and helpful
Melissa B
|
Online Move In
Rating:
5.0
The staff were very knowledgeable and actually had smiles on their faces! Lately customer service everywhere has not been up to par.
Karen B
|
First Impressions
Rating:
5.0
Professional, friendly, & informational
AARON L
|
First Impressions
Rating:
5.0
Courteous, professional and very competent. A pleasure to work with.
STEVEN H
|
Overall Experience
Rating:
5.0
Great staff
Anna M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert J
|
Overall Experience
Rating:
5.0
Customer Service was excellent. Super friendly and helpful.
Lynn W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
cathrine g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathy L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LORETTA D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
michael d
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Sandra P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JENNIFER G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sabine J
|
Overall Experience
Rating:
5.0
We rented a unit for 13 months and didn't open it until we were ready to move into our new house. Everything was dry, free from rodents and bugs, just a little dusty which is to be expected. I will definitely use this one in the future.
Wade N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Shawn E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Austin H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Rodney Y
|
Overall Experience
Rating:
5.0
Wonderful, clean, and safe facility!
Macon W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian M
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
TRACEY C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shelby H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Linda K
|
Overall Experience
Rating:
5.0
This Uhaul location is the best location I’ve EVER been to. The manager and her staff members are EVERYTHING! I would recommend this location to anyone and everyone!
Damon D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melita S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRYA S
|
Overall Experience
Rating:
5.0
The office staff for this U-Haul location were the kindness, friendliest individuals I have had the pleasure of working with in many many years. I recommend this facility 5 stars.
Billie B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ida b
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
diane k
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TRACEY C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jon M
|
Overall Experience
Rating:
3.0
It's nice to have a storage unit inside a coded gate. The units could benefit with a actual light inside of them. My payment increased for no reason after like 2 months which was very disappointing.
Mercedes W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laurie G
|
Online Move In
Rating:
5.0
Great people and a nice facility. Staff could not have been more helpful and accommodating. This is my new "go-to" place.
Barry D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Teketa R
|
First Impressions
Rating:
5.0
Very impressed with the quality of service and the cleaning of the facility before putting my things inside the storage. Restrooms facilities impecable and smell fresh. Overall excellent!
eva p
|
First Impressions
Rating:
3.0
W
Joan S
|
Overall Experience
Rating:
4.0
Ya’ll helped us transition our living situation for 2 years. And in that whole time the price only went up once. We did have a few glitches with payments once or twice but the problems were solved pretty quickly. Overall very happy!
jennelle b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICHARD M
|
Overall Experience
Rating:
4.0
Was very satisfied with customer service and will definitely tell anybody moving or in need of storage about this place ! The employees were very helpful !
Roberta M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ERIC R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Noel M
|
Overall Experience
Rating:
3.0
The price posted on the wall for a 10x10 ($114.95) was not what I was charged ($123.65). Post what the actual price is.period. I would like a refund of the difference for May through September.
Troy T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jeff d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jack T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN R
|
First Impressions
Rating:
5.0
Jean went above and beyond to help me. Amazing service! Exceptional customer service!
Amy A
|
First Impressions
Rating:
5.0
Jean was wonderful very professional and friendly and made my first time experience great.
Robin R
|
First Impressions
Rating:
4.0
Jean and staff are very nice folks
Benjamin M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roger M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Turell B
|
First Impressions
Rating:
5.0
Great place and prices,I’ll be using them again
Tasha P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cheryl M
|
First Impressions
Rating:
5.0
Nice People
Jack T
|
First Impressions
Rating:
5.0
The staff were particularly engaging, welcoming, and helpful beyond my expectation.
Robert S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sonya W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tamia S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Cyndi A
|
Overall Experience
Rating:
5.0
Staff friendly, site clean and accommodations excellent!
Angell C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas P
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Brianny Y
|
Overall Experience
Rating:
4.0
The only issue I had was not being able to drop off uhaul trailer where storage unit was.
SIOUXZEN W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joan S
|
First Impressions
Rating:
5.0
Friendly and helpful staff. Thank you.
Tokisha I
|
First Impressions
Rating:
5.0
Excellent staff- very helpful and accommodating!
Michelle M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mercedes W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jennifer A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
marie m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christine S
|
Overall Experience
Rating:
1.0
The worst experience I've ever had it took an hour and a half to attempt to rent a dolly still wasn't able to rent it tried two different times and to borrow one from someone because the employees are inept also they tried to charge me for this month yesterday and I moved out to months ago
Gwen V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carmen L
|
Overall Experience
Rating:
5.0
Jean and her team were absolutely fantastic. Despite the store being extra busy, Jean took the time to both solve some pending issues with my rental return as well as expertly prepare my storage unit. At the same time, she was extremely friendly and made me feel comfortable storing my items here until I am able to move into a new home. I cannot recommend this location enough.
Cameron E
|
First Impressions
Rating:
4.0
We thought we rented a climate controlled unit. Come to find out that it was not climate controlled. There was no way to find this out earlier as the invoice do not specify either controlled or not. Be careful when you make your reservations.!
Thomas P
|
First Impressions
Rating:
5.0
Best storeage ever
MATHIAS A
|
First Impressions
Rating:
5.0
Jean was awesome in responding to a question we had. She was able to accommodate us and help us out immediately.
james l
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Gloria G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christine S
|
First Impressions
Rating:
5.0
The best!
Rob B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Natasha L
|
Online Move In
Rating:
3.0
I've moved (cross country) 4 times now and never had so many problems. Apparently when you rent a Uhaul truck or a Uhaul storage unit, Uhaul takes your money and reservation and never actually "assigns" it to a specific truck or storage unit. This happened with my truck AND my storage unit. I showed up to the storage facility on my move-in day to find out that the unit I reserved was not available, nor were any other units available in that size. I was then in a position that I had to agree to pay $50 more every month for the next size up (because I knew my stuff wouldn't fit in the next size down and I had movers on a ticking clock). The CSR I worked with was very kind and apologetic; I have no complaints about him. I also appreciate that his manager gave me a free month of storage because of this error. This specific storage facility is fine. My unit was clean, I feel safe when I go, and I have confidence that my stuff is safe. I cannot say I would recommend this facility to a friend though; specifically because of the association with Uhaul and the terrible Uhaul experience I've had.
Laura C
|
First Impressions
Rating:
5.0
None
Tammy H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karen V
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Taylor C
|
Overall Experience
Rating:
5.0
Very friendly staff and units were clean.
Ronnie O
|
First Impressions
Rating:
5.0
Great facility. Clean and secure. William was great - found me the perfect space for my needs. Highly recommended.
William W
|
Overall Experience
Rating:
5.0
Jean went above and beyond to be helpful. Can't express my appreciation enough!
Deborah G
|
Online Move In
Rating:
5.0
Zachary was patient, kind and professional
We loved him. William was helpful too.
PETER V
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Mark D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
BOB B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leslie M
|
Online Move In
Rating:
5.0
I really enjoyed the helpful staff over the two years of moving in and out of my unit. I will definitely recommend and if ever in need of a Uhaul truck or storage unit, I will return to this location.
-Meagan Park
CHRISTIANE P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jim F
|
Overall Experience
Rating:
5.0
Very helpful and knowledgeable ....
Magdalena S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ellen D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jane S
|
First Impressions
Rating:
5.0
I'm having an issue with my uhaul rental truck which is telling me I rented it for 3 days instead of 1, but that has nothing to do with the storage, which was very good.
Taylor C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tammy L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Darcey J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary E
|
First Impressions
Rating:
5.0
William is great.
William W
|
First Impressions
Rating:
5.0
I can't rate this facility high enough. Customer service is benchmark! Exceeded all expectations with storage needs and with renting vehicles throughout my relocation needs. Several interactions with the staff and I just can't say enough about the professional communication style and service oriented support when needed.
Richard L
|
Overall Experience
Rating:
5.0
The employees at this location were an absolute pleasure to work with.
Elijah S
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Frank B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas J
|
Overall Experience
Rating:
5.0
Flera was very professional and very helpful with the storage unit and scheduling the rental on the truck on the 25th of this month.
Steven C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tatyana G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Linda K
|
First Impressions
Rating:
5.0
The very kind lady at the store I used on Airport road in Hendersonville NC was wonderfully kind and helpful. She did not have to treat me as well as she did and go the extra mile to help me when I was in a bad situation.
John D
|
First Impressions
Rating:
4.0
Flo was awesome when I needed help and the one who helped me fill out all my info over the phone, was awesome as well
brad b
|
First Impressions
Rating:
5.0
Exceptional customer service!
Jacqueline S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOHN R
|
Overall Experience
Rating:
5.0
Thanks for smooth process and helpfulness.
Jackie B
|
First Impressions
Rating:
5.0
Todo bien
Feliciano M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John S
|
First Impressions
Rating:
4.0
The remote entry clickers are not working properly. We had to get several and still not completely working all the time. Fo back to key code entry- much easier!
PENNY B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dennis C
|
First Impressions
Rating:
5.0
Jean Bruce is a wonderful Uhaul employee. She was incredibly helpful at every step of the process. I told her she could be a trainer for Uhaul and train all the employees on how to be a fantastic customer support person.
Gregory S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gwen V
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tatyana G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tammy G
|
First Impressions
Rating:
5.0
Jean was great.
RYAN N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
REBECCA C
|
First Impressions
Rating:
5.0
Such nice, helpful employees…they encouraged me that I would do fine and be able to handle a 26 foot truck as that is all that was available
marta A
|
Overall Experience
Rating:
5.0
Very nice staff! They went out of there way to show me the size. Very friendly. Paperwork easy and not a lot of it. Highly recommended!!
James Y
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
NIKOLAS K
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jerry T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Back O
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Cheryl H
|
Overall Experience
Rating:
4.0
Very efficient and courteous in the office. When we needed a bigger unit we were able to update to a larger unit immediately. Also very helpful in trying to find us some Movers to move our stuff into the storage unit.
SUSAN D
|
First Impressions
Rating:
5.0
User-facing account service is great, honestly, doubt anyone involved in the web/application design will see this, but on the off-chance, truly, a killer job y'all. Solid reactive design, consistent usage experience across various platforms, mobile and otherwise. Concise & accessible UX design, the website lightweight enough to accommodate weak cell service. I arrived late to pick up my truck and my reservation timed out- as soon as I was connected with someone via the chat feature they changed my reservation time, immediately resolving the issue. I seldom expect the high level of customer support I received from your representatives and am very grateful such was available. Manager at my drop-off location, 1500 Airport Road, Hendersonville, NC was quick to check up with me as I dropped off the truck, very pleasant and accommodating. Could not be happier with the entire experience, thank you.
Colin S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ROBIN S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elizabeth L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHRISTIAN W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTIAN W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nathalie l
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
paul g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
zachary b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christine S
|
First Impressions
Rating:
5.0
Ellinore was great and super helpful. Great can do attitude
John R
|
Overall Experience
Rating:
5.0
The staff was very helpful and the 5*10 unit I got is a perfect size. I was very satisfied and I’m surprised I got a lock provided too, thank you to everyone in the business, the whole experience has been very satisfactory!
Janice M
|
First Impressions
Rating:
5.0
Obtaining the storage unit was easy and moving out of it was the same. The employees were all friendly each time I interacted with them. Definitely would recommend this facility to others.
Amber G
|
Overall Experience
Rating:
2.0
Had stuff in the unit for three days and everything was covered in rat dodo.
Darius P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
wilma b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FREDDY D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebacca B
|
First Impressions
Rating:
5.0
Staff friendly and efficiency.
Dallas O
|
First Impressions
Rating:
5.0
I have been a renter for many years now and have always had helpful service.
Lori E
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
mary h
|
Overall Experience
Rating:
5.0
Easy to set up and the staff was very knowledgeable and helpful.
Amber G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NONI S
|
Overall Experience
Rating:
5.0
Had a tremendous amount of mice poop on things
LINDA G
|
Overall Experience
Rating:
5.0
helpful, clean, and polite.
John L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
REBECCA C
|
Overall Experience
Rating:
5.0
I was very well please with my unit and the staff was professional and nice and polite. I am an old lady and she offered me a chair to sit down until we had completed with my close out. Thank you for your kindness.
Norma N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAWN D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
mary b
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
delores b
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Julia R
|
Online Move In
Rating:
5.0
It had rained very hard the night before I moved the last of my things out and my mover noticed that some water had dripped down onto my headboard that was up against the wall. I mentioned that to the owner, so hopefully it will be checked out before the unit is occupied again.
Marcia S
|
Overall Experience
Rating:
5.0
A very nice lady helped me and she was kind and helpful.
Norma N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DANIEL P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHNNY R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Danielle A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica C
|
Online Move In
Rating:
3.0
The units are not water proof. My property sustained severe water damage. Most of it will be a total loss.
Kimberley B
|
Overall Experience
Rating:
5.0
Ellinoire was just the best to my wife and me.
Nick S
|
Online Move In
Rating:
5.0
Smooth, easy and quick.
DANIEL P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GUY W
|
Overall Experience
Rating:
5.0
Great Customer Service!
damond d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mark R
|
Overall Experience
Rating:
5.0
No complaints. The storage fulfilled my expectations.
Kenneth R
|
Overall Experience
Rating:
5.0
Eleanor and the staff at the facility are awesome and very helpful
JOHNNY R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John E
|
Overall Experience
Rating:
5.0
This is a very well maintained and extremely clean facility. The hallways and storage bays are polished and always looks nice. The staff is extremely knowledgeable, helpful, and friendly. I would highly suggest the use of this storage center for your storage needs.
Mark M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mark R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
John E
|
First Impressions
Rating:
5.0
I had nothing but outstanding service from this facility. This team is well organized, the units were clean, and I would use this facility again and highly recommend to my friends.
Keep up the good work.
Richard P
|
Overall Experience
Rating:
5.0
Ellinore runs a superb storage location. Inside the unit and outside the building are very clean. All emails and qiestions regarding the unit are answered promptly. I highly recommend this location.
Donald L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
PHILIP F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
cynthia p
|
Overall Experience
Rating:
3.0
The door was broken and would not stay up I reported this to the manager and he gave me a rag to stuff in the tracks of the door. This could have caused an injury.I will not be using this storage again or recommend due to the fact that they do not prorate and my door was broken. I paid 198.00 on the 19th of the month and moved out on the 4th of the following month.They do not prorate
MARGARET M
|
Overall Experience
Rating:
1.0
First of all I was supposed to get one month of storage free. I didn’t ask for climate controlled storage but that’s what they put me in at $104 a month. I was tired from moving and didn’t notice the paperwork until it was too late to change it. Then after many months of paying that amount I finally moved out before my rent was due and I notified the manager. And guess what? I was still charged $104 even though I’m no longer using the storage space. Now I’m still trying to get a refund. The facility is nice but the business practices are not.
Leah C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
linda j
|
Overall Experience
Rating:
5.0
Was very pleased with the experience and Was very welcomed as a customer. Theresa is a great worker and goes above and beyond to make sure the customer gets all that is needed and at a cost effective manner. Will definitely use U-Haul for my future rentaks etc and refer friends as well.
Natalie M
|
Overall Experience
Rating:
5.0
I would use again
oseph M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Madeline E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bruce M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MARGARET M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
linda j
|
First Impressions
Rating:
5.0
Awesome customer service and satisfaction
Jason C
|
First Impressions
Rating:
4.0
Nice and clean facility. Management was helpful. Refund from not using second unit was quick.
Joan H
|
First Impressions
Rating:
5.0
I moved from Florida to North Carolina and everything was just great and I recommend this facility and U-Haul in general for anyone trying to move
Joseph N
|
Overall Experience
Rating:
5.0
Staff very friendly and professional. I would recommend this business. For anyone looking for storage or rental services.
Joseph N
|
First Impressions
Rating:
5.0
The staff could not have been nicer and more efficient. Would definitely recommend!
Cindy C
|
Overall Experience
Rating:
1.0
Managment and staff are rude.1 employee even stated and i quote " theres nothing i can do for u im just a weekend worker"! 20+ yrs of customer service under my belt and ive never been treated this bad
spencer m
|
Overall Experience
Rating:
5.0
really great customer service, the manager helped me out after hours when I had accidentally rented the wrong unit online. thanks!
Constance P
|
First Impressions
Rating:
5.0
Excellent customer service!!!
Kari B
|
First Impressions
Rating:
5.0
The staff was very pleasant and professional, A+ rating
SANDRA C
|
Overall Experience
Rating:
5.0
Really liked the convenience of the remotes to get thru the gate.
Craig B
|
Overall Experience
Rating:
5.0
Great experience
Eric A
|
Overall Experience
Rating:
5.0
This was BY FAR the best experience i have ever had with any storage facility (and there have been MANY over the years). Thank you for the working electrical outlets and clean restroom. Yall rock!
patricia s
|
Overall Experience
Rating:
4.0
My experience from start to finish was very good.
Carol B
|
Overall Experience
Rating:
5.0
Extremely helpful and considerate. Couldn’t ask for better service. Facility and trucks extremely clean
bill s
|
First Impressions
Rating:
5.0
very pleased
Richard J
|
Overall Experience
Rating:
5.0
The staff were friendly and very nice.
Tom D
|
Overall Experience
Rating:
5.0
Excellent facility with great employees.
Ward S
|
Overall Experience
Rating:
5.0
Was very pleased how everything was handled and the convenience of getting in and out of the gate.
Craig B
|
First Impressions
Rating:
1.0
Nobody ever there nor do they answer phones when you are trying to close out your storage and then they try to overcharge you saying you didn't move out properly I would not recommend this facility.
Michael E
|
Overall Experience
Rating:
2.0
Poor gate usage.
Terry K
|
First Impressions
Rating:
3.0
Staff was very friendly and helpful
TAMI B
|
Overall Experience
Rating:
5.0
Eleanor is very professional and helpful. Thank you.
Carol B
|
First Impressions
Rating:
1.0
The unit had a leak in it the woman said I accepted the risk of water damage I didn't even know anything about it I was very unsatisfied with the unit and hiding that from me shouldn't of even rented
TAMI B
|
First Impressions
Rating:
5.0
Good
Kyla K
|
First Impressions
Rating:
5.0
Very nice and convenient. Was disappointed there was no dumpster only 3 trashcans
Angela H
|
Overall Experience
Rating:
5.0
Great
robert c
|
First Impressions
Rating:
5.0
All was good with my stay there but i was a little disappointed that the month was not prorated. I do not think this is right.
MARCIA C
|
Overall Experience
Rating:
5.0
Wonderful service from counter folks. Some confusion with 1-800 lady. She double charged me and wasn't very nice. Jesus at Hendersonville straightened it out. Elinore, as well, was super helpful.
Patti B
|
First Impressions
Rating:
5.0
Everyone was pleasant, courteous, and very helpful.
Kimberly H
|
First Impressions
Rating:
5.0
Prompt, courteous, clean.
Jerry T
|
First Impressions
Rating:
5.0
My experience overall with all the employees was excellent.
Joseph S
|
Overall Experience
Rating:
5.0
You served our needs very well during a difficult transition time.
Thank You
Robert A
|
Overall Experience
Rating:
5.0
Ellinore and Staff are phenomenal.
I’ve never encountered a more professional staff.
The difference between this center and others is enormously apparent.
If need arises I will go no where else
Travis P
|
Overall Experience
Rating:
5.0
Elanor was very helpful and professional. Appreciate the courtesy and someone going above and beyond to help. Doesn't happen often anymore.
Christopher H
|
Overall Experience
Rating:
5.0
I like it when your treated with respect and friendly service
Ricardo V
|
Overall Experience
Rating:
3.0
Units are too low. Only 2 inches and rain water backs up into units. All boxes on floor were ruined. Too much flat asphalt and too little drainage.
Randy S
|
Overall Experience
Rating:
4.0
Used this facility for over two years.
LLOYD C
|
Overall Experience
Rating:
5.0
Well maintained facility.
SOU W
|
Overall Experience
Rating:
4.0
The staff is always very professional, friendly and very helpful.
JEROME W
|
Overall Experience
Rating:
5.0
A great big thank you to Ellinore Wilson, manager of your Hendersonville u-haul NC facility who gave us the resources we desperately needed at that time. Best svc in 40 yrs from u-haul.
Eugene J
|
Reservation
Rating:
4.0
Nothing negative
Brent W
|
Overall Experience
Rating:
1.0
Attempted several times two separate months to pay online, and received notice that system was not operating. Not fixed over thirty days? Also, all occupants notified on 8/29pm to vacate by 8/31.
Bartow S
|
Overall Experience
Rating:
5.0
Very helpful staff. Found just the right unit.
jeff l
|
Reservation
Rating:
4.0
Will use and recommend again.
Kathi T
|
Overall Experience
Rating:
5.0
Ellinore is polite, friendly and efficient. A joy to interact with. I am very satisfied to have my belongings at the Hendersonville location.
Alex V
|
Reservation
Rating:
5.0
First rate service from top to bottom, Will definitely go with them again.
Eric L
|
Reservation
Rating:
2.0
Long lines, slow or no response to phone calls, but quick to remind you that you owe them money, never late on a payment. Outside storage area is poorly maintained and experienced minor damage/theft.
SHARON P
|
Overall Experience
Rating:
5.0
All of the staff I interacted with were friendly, helpful and professional. I thought the facility was very nice and suited my needs perfectly. The truck I rented was clean, nice & ready to move.
Sonya M
|
Overall Experience
Rating:
4.0
Courteous, polite, an helpful
DAVID C
|
Overall Experience
Rating:
5.0
The Public Restroom clean beyond description,..seriously, it was VERY clean!
Charles G
|
Overall Experience
Rating:
5.0
very nice place to store your stuff one problem..... when you check out early they do not pro rate the moneys owed left i guess things are different here from florida
james b
|
Overall Experience
Rating:
3.0
good service
GARY O
|
Overall Experience
Rating:
5.0
Very clean,secured,affordable and respectful place to keep your valuables at. I recommend this place to anyone else.
Ricardo V
|
Overall Experience
Rating:
5.0
Ellinore is beyond wonderful. She went above and beyond!