Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Get trucks with better gas mileage. Not very efficient
Timothy D
Rating:
5.0
Customer did not leave a comment.
laureen s
Rating:
5.0
Customer did not leave a comment.
JOHNMICHAEL G
Rating:
5.0
Customer did not leave a comment.
RALPH S
Rating:
4.0
Customer did not leave a comment.
GANDOLFO F
Rating:
5.0
Customer did not leave a comment.
CELSOHUGO H
Rating:
5.0
Customer did not leave a comment.
Tim R
Rating:
5.0
Customer did not leave a comment.
DIANA O
Rating:
4.0
Great customer service , the women was very nice and professional
Jason D
Rating:
5.0
Customer did not leave a comment.
Vincent G
Rating:
5.0
Always best service
Joanna S
Rating:
3.0
Customer did not leave a comment.
MARK C
Rating:
5.0
Customer did not leave a comment.
charlie k
Rating:
5.0
Customer did not leave a comment.
TODD F
Rating:
5.0
Customer did not leave a comment.
Michael N
Rating:
5.0
Gentleman checked truck in without a hitch. Fast and smooth, no problems at all.
Patrick O
Rating:
4.0
Customer did not leave a comment.
LAUREN S
Rating:
5.0
Customer did not leave a comment.
peter h
Rating:
5.0
Customer did not leave a comment.
THOMASCHARLES A
Rating:
5.0
The people were awesome
Brian B
Rating:
4.0
Customer did not leave a comment.
Rasheen R
Rating:
5.0
Customer did not leave a comment.
Richard H
Rating:
5.0
I was thoroughly impressed with the attendant's knowledge and commitment to addressing any concerns I had. He is truly a good representative for U-Haul.
Terence C
Rating:
5.0
Nothing
Jacklyn S
Rating:
5.0
Customer did not leave a comment.
Alfred M
Rating:
5.0
Customer did not leave a comment.
STEPHENMICHAEL M
Rating:
5.0
Loud and high pitched wind noise was annoying on the highways. Front end needs to be checked... it's a little loose. Truck was on the older side with a lot of wear and tear.
Location employees were great...very professional and friendly.
Thomas G
Rating:
3.0
Customer did not leave a comment.
Vincent B
Rating:
5.0
Customer did not leave a comment.
Bruce C
Rating:
5.0
Customer did not leave a comment.
Michael P
Rating:
5.0
Customer did not leave a comment.
Nicole H
Rating:
5.0
Customer did not leave a comment.
Bernard E
Rating:
5.0
Overall great experience, gentleman at the front desk was very helpful with the process and made it quick and seamless!
Julio M
Rating:
1.0
Bad manager
Brian B
Rating:
5.0
Customer did not leave a comment.
akin e
Rating:
5.0
Customer did not leave a comment.
Tom H
Rating:
3.0
Customer did not leave a comment.
John S
Rating:
5.0
Unbelievable Service you guys give!!!! Never had any problems or complaints with any of the Rentals!!! I would Highly recommend you to everyone.
CHRISTOPHER G
Rating:
5.0
Customer did not leave a comment.
Kathleen G
Rating:
5.0
Very Accomidating,, Professional and Helpful. I would and will highly recommend this location to anyoone I know and will defintly use them again.
Anthony S
Rating:
3.0
There was a misunderstanding in the price I received from the Uhaul main office and the price at the location. The situation was resolved, but I felt uncomfortable discussing it with the representative at the location, he didn’t seem to happy. After we got it resolved and the hauler hooked up, things seemed better.
glenn o
Rating:
5.0
Customer did not leave a comment.
raymond h
Rating:
5.0
Customer did not leave a comment.
Stuart C
Rating:
5.0
Customer did not leave a comment.
Joseph K
Rating:
5.0
Customer did not leave a comment.
ROBERT W
Rating:
3.0
w
robert b
Rating:
4.0
Customer did not leave a comment.
john K
Rating:
4.0
Customer did not leave a comment.
John h
Rating:
5.0
The movers took to long to move our stuff.
We hired 2 guys for 2 hours to move a 2 bedroom apartment we had all of our stuff ready for them to move. They started at 10:30 AM and finished at 4:30 PM only because we complained to a guy on the phone ( Mike) who said he was the owner and he stopped the clock at 4:30 pm but in actuality they finished at 7:00 pm. We felt they were playing games with us to make more hours and the guy Mike kept calling us asking for the money. Worst experience ever with the moving company.
John A
Rating:
5.0
Everything was fine, in my opinion it was a well run location.
KEVIN W
Rating:
5.0
Customer did not leave a comment.
Christopher K
Rating:
5.0
Customer did not leave a comment.
CHARLESJ F
Rating:
5.0
Great
Michael Z
Rating:
3.0
The equipment was clean but grossly inefficient, I drove literally 10 miles total and was charged for gas, the lady was very nice and friendly and is an asset to your company but i was charged too much for 2 hours of service
Ross D
Rating:
4.0
Customer did not leave a comment.
Victor O
Rating:
5.0
Everyone was very helpful and friendly
Cathy B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Andrea K
Rating:
5.0
Customer did not leave a comment.
Latchman N
Rating:
5.0
Customer did not leave a comment.
Artur S
Rating:
5.0
Customer did not leave a comment.
GEORGE S
Rating:
5.0
Customer did not leave a comment.
patrick a
Rating:
5.0
Customer did not leave a comment.
GEORGE S
Rating:
5.0
Sweet spot
ELIEZERADONAY R
Rating:
5.0
Super fast return, why go anywhere else.
John K
Rating:
5.0
Yes, staff was awesome. I liked how serious the person who checked the vehicle in was not the most friendly of sorts but I can honestly say that when we brought that van back he made sure that it was perfect upon its return. I would come back and rent another van for sure given what I saw and how he treated that return as if that van was his own child. I would feel very safe renting another van from that location.Yes, I liked him very very much. You should be very proud of him. The women behind the counter super friendly. I think the two work very well together for sure. I also think they need more time off other then Christmas. LOL :)
Charles P
Rating:
5.0
Thanks to the East Islip location as well. We had a driver from task rabbit not show up so we needed a truck at the last minute. East Islip had no trucks available but found extras in Holbrook and reserved one for me.
Pete H
Rating:
5.0
Customer did not leave a comment.
Kenneth b
Rating:
5.0
Lower the cost $800 for a motorcycle trailer 1 way , when a full size car trailer is only $700
MARK W
Rating:
5.0
Super helpful team: equipment available as promised and in great condition - staffer confirmed all gear and lights were working and we were ready to go. Return process was similarly seamless and smooth. Highly recommend this place and this team.
James M
Rating:
5.0
Just keep doing what you are doing .
JOSEPHM R
Rating:
5.0
Customer did not leave a comment.
John A
Rating:
5.0
Right now things look good. I was happywith everything with the van I had.
Charles C
Rating:
5.0
The guy at the counter was a lot of help. Uhaul didn't really help me with this entire trip. We had to get the truck from a random gas station where the guy there barely talked to us/didn't pick up his phone when called. The man at this location at least went out with us to the trailer, helped show us how to set it up and made sure we were all set before leaving.
Heather R
Rating:
5.0
Thank you
Levent S
Rating:
5.0
Customer did not leave a comment.
Trevor C
Rating:
5.0
Customer did not leave a comment.
Sydney R
Rating:
5.0
Larry and staff are fantastic thanks for all the help
Albert sessa
Albert S
|
First Impressions
Rating:
4.0
Improve the checking out process, although I had the App for haul it became hard to return the truck. Spend a long time trying to figure out the best way to check out
REX A
Rating:
5.0
Dustin did a great job especially being the only person working for the day. He installed our wiring in a timely matter while still helping customers. Please give him some recognition for great customer service with a smile!
Christopher M
Rating:
5.0
Customer did not leave a comment.
William J
|
Overall Experience
Rating:
5.0
The process of picking up and return was quick and easy. I would rent from this location again.
Vilma B
Rating:
5.0
Great service. Thanks
Tomasz P
Rating:
5.0
Very good
ANTHONY D
Rating:
5.0
Customer did not leave a comment.
Andrew S
Rating:
5.0
Customer did not leave a comment.
Cassandra K
Rating:
5.0
Customer did not leave a comment.
Mary P
|
Overall Experience
Rating:
5.0
Amazing and extremely helpful.
Darryl P
Rating:
5.0
Customer did not leave a comment.
ART D
Rating:
5.0
Customer did not leave a comment.
Paulo M
Rating:
5.0
No improvement needed on my end. Everything was great and professional.
JOE C
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHERM C
Rating:
5.0
Customer did not leave a comment.
chris b
Rating:
5.0
Customer did not leave a comment.
Bob G
Rating:
3.0
Customer did not leave a comment.
Anthony R
Rating:
5.0
Customer did not leave a comment.
GEORGE S
Rating:
5.0
Great service , very friendly and helpful staff
ROY R
Rating:
5.0
Customer did not leave a comment.
Norman S
Rating:
5.0
Customer did not leave a comment.
CHARLES L
Rating:
4.0
Customer did not leave a comment.
Lance A
Rating:
4.0
My hitch installation was so fast!
JAMES K
Rating:
5.0
Absolutely loved the help I got from this staff. I felt like a valued customer.
mike r
Rating:
5.0
Customer did not leave a comment.
Leslie J
Rating:
2.0
When I got there to pick up what I reserved, the app told me I didn’t have a vehicle assigned to my reservation. I had to wait until they opened which delayed my day. Then when I returned the vehicle I didn’t sign up the insurance protection yet I was still charged for it and told it’s too late to have that refunded to me.
Nicole Q
Rating:
5.0
Staff was friendly and helpful.
Timothy M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
George P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
micheal H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laurie W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
hector c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael B
|
Overall Experience
Rating:
5.0
I’m not happy with the non refund of prepaid days not used by removing my items on the 15 th and not getting any financial refund already paid in advance and not used
Francis B
|
Overall Experience
Rating:
5.0
Well maintained facility . Staff polite and respectful and helpful.
Michael B
|
Overall Experience
Rating:
4.0
I would still be here, but i recently moved to a house where I have ample storage. If I ever need a place to store my stuff again, it would be here.
Dakota W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sean l
|
Overall Experience
Rating:
5.0
I am grateful to have had the opportunity to use your company during the course of the year.
Since I am interested in learning more about feedback
If you get a chance please let me know how many people respond to this survey and if you are able to view the seaonal greeting " indelible impressions solstice calendar for 2023" that I created with a graphic designer.
Regrds
Michael
mchaitmd@gmail.com
347 813 1679
https://www.dropbox.com/s/6anwj6us8tq01k6/Calender%20Proof%20v6.pdf?dl=0
p.s. you may need to copy and paste the above link and paste it in a Google browser
Michael C
|
First Impressions
Rating:
5.0
No comment
jean j
|
First Impressions
Rating:
5.0
Thank you for the years of great service. Your entire staff was extremely helpful and the facility was always in tip top condition
Thank you again!!!
Joe t
JOSEPH T
|
Overall Experience
Rating:
3.0
I had an inside unit and I thought the front door system was dangerous because right after you swipe the card if you can’t open the door fast enough you loose entrance and have to swipe again and if you’re carry a box or trying to pull a cart the door slams on you.You also have to hang onto the cart because if u let go it will roll into the parking lot because of the steep ramp that you have to pull it up on.After that you have to deal with a circular lock that I found hard to use and line up the holes in the door And also I didn’t think the unit was clean so no I would not recommend the storage
Susan A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lamar A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
marc l
|
First Impressions
Rating:
5.0
The manager, I didn’t get his name unfortunately, was extremely helpful, patient and understanding. After two days of driving from south Florida to Long Island i realized I needed two storage units. Renting the truck itself only provided one storage unit but it was not big enough, understanding my dilemma the manager honored a second storage space at no cost. This was extremely appreciated and unexpected.
All around this location has amazing service.
Katia C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NIKITA M
|
Overall Experience
Rating:
5.0
The facility at Holbrook was extremely helpful and courteous
Katia C
|
First Impressions
Rating:
5.0
I would highly recommend this uhaul location.
Thomas S
|
Overall Experience
Rating:
5.0
Everything you could hope for been there 8 yrs already
Mark K
|
First Impressions
Rating:
3.0
was not the cleanest
rent what up frequently and significantly
DEBORHA E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Layla B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CURTISWILLIAM B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tiffany R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Valerie F
|
Overall Experience
Rating:
5.0
All employees have been extremely professional and helpful. Chris the manager is awesome!
JAMES G
|
Overall Experience
Rating:
4.0
The previous employee called the police because he thought I stole the truck. Very embarrassing for me and the police.
TOM G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph B
|
First Impressions
Rating:
5.0
Manager and staff were excellent. Always accommodating.
Alfred C
|
Overall Experience
Rating:
5.0
I never ended up needing the storage unit but the staff was very helpful every step of the way.
JOAN R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Peter R
|
Overall Experience
Rating:
5.0
During covid -19 pandemic, I wish they reimbursed you or wave the late fees because not a lot of people can pay on time. Other than that, I'm happy with uhaul experience they don't play games with you like any other storage place
Jason M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
suzanne c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
suzanne c
|
First Impressions
Rating:
5.0
Quick, informative, and friendly service!
kathleen v
|
First Impressions
Rating:
5.0
I rented a storage unit for almost two years had no problem. U haul of Holbrook is great
Dana H
|
Overall Experience
Rating:
5.0
I’m not sure of the gentleman who helped me but he was excellent. He had a beard and should be recognized. Extremely helpful and knowledgeable.
Alfred C
|
First Impressions
Rating:
5.0
The Holbrook NY uhaul is a very good location
Highly Recommend !
VALERIE S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
George Z
|
Overall Experience
Rating:
5.0
The folks were always friendly. Not 1 single issue.
Anthony G
|
Overall Experience
Rating:
5.0
Manager Chris was a great guy and his whole staff top notch
SCOTT N
|
Overall Experience
Rating:
5.0
Great experience. Love this facility.
ANGELLA B
|
Overall Experience
Rating:
5.0
Dave was very nice and helpful with the process
John M
|
First Impressions
Rating:
5.0
The customer service was great.
grace r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Claudia M
|
Overall Experience
Rating:
5.0
Chris, the manager was great! Thank you.
Lori T
|
Overall Experience
Rating:
5.0
Having a large trailer I needed to maneuver for parking and ability to come and go as needed. The lot provided all my needs and I felt the trailer was in a safe place.
John C
|
Overall Experience
Rating:
3.0
Great staff and good facility. Didn't like the fact I had to waste few hours to sort out the free month for the storage because I got charged for the first month which technically should've been free.
Dharmik S
|
Overall Experience
Rating:
4.0
Great location ,friendly staff,great rates thanks for 4 years
ENRICO A
|
Overall Experience
Rating:
4.0
Helpful and friendly
Lisa K
|
Overall Experience
Rating:
3.0
Make sure you read and understand everything you are getting your self into ... This is a business, so even thought you might be going threw a stressful time. Your lose is there gain .
delia s
|
First Impressions
Rating:
5.0
i am very happy with uhaul, I would use them again for moving trucks and storage! great customer service!!!!!!
nadine o
|
Overall Experience
Rating:
5.0
Chris went above and beyond to accommodate the storage of our camper in such short notice. I would highly recommend them in the future.
Donna B
|
First Impressions
Rating:
4.0
good place, no frills, does the job.
Peter C
|
Overall Experience
Rating:
5.0
Excellent job
Thomas N
|
Reservation
Rating:
1.0
The reservation system is decietful and costly. Made a reservation with U-Haul only to be told that the "location" for which it was made would NOT honor it. No recourse, no assistance, no honor.
phil r
|
Reservation
Rating:
5.0
When I need to rent storage I will go to uhaul again
Genese S
|
Overall Experience
Rating:
1.0
Every rep stated the space i reserved was available. And it was not.
Was disconnected several times.
No need to say anything further. It will just bring back what a lousy experience it was.
Michael S
|
Reservation
Rating:
4.0
All told it was a good experience. The location should have numbers on the walls of the storage to find them easier. Employee got lost trying to find mine. He was embarrassed as was I.
TOM G
|
Reservation
Rating:
5.0
.
PATRICK D
|
Overall Experience
Rating:
1.0
I was given a day to pick up my UBox. I arrived, and the staff member could not drive the forklift. I went back again, and the same thing happened. Very poor management at this place. I won’t be back.
