A little excessive with “required” verification calls and photo - easier to rent a high end car. Gal working the desk was helpful and polite and would use the location again if needed
Andrew LCustomer Reviews for U-Haul Moving & Storage of Jamaica
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was great but the software was in efficient and hard to navigate. Bandwith was poor. Why do anyone have to walk 2 blocks to get the car...someone should deliver the rental to the customer instead of the reverse.
Neville WYes
FREDY NI return the truck as I pick up and yet I get charge cleaning fee on my card for $100 extra
QASIR MI was given a vehicle that had no gas (literally) so, I was given a replacement. I also reserved and paid for two furniture Dollie’s which were not provided. I was provided the second vehicle by a sales rep (Jazmine) who was helpful as opposed to the manager who explained nothing. Aside from Jazmine, I was very disappointed
James CThe staff was helpful and friendly p
CRAIG PClean location. Reps were friendly and helpful. 2nd time using this location. Will use them again.
george pQue sigan a si de buenas personas para atender fue exelente la amabilidad de atender bendiciones
Santos TEverything was fairly quick except for the pick-up. It took the system 10 minutes to process my reservation. It could have been an isolated incident.
frank jCustomer service was amazing. The only issue i faced was the van was a little wet but nothing major.
Arianah DThe staff was very courteous. helpful. They helped me to everything in the process. I was so comfortable. I could have stayed there for hours.
FRANTZ PAwesome
IBRAHIMA SThere was a girl who is very very friendly and good and so kind,, it’s my first time use uhal.
MD MI WAS OVERCHARGED WITHOUT BEING CONTACTED
SONIAA MDon't change anything everything is good
SANDRAANGELA LThe people working there have experienced . I am very satisfied. Thanks
RYSZARD LThe check in process was great. I had no issues when it came to using the van. When we returned the van, we asked the employee if we should do a run through, to which he said “no it’s okay”. Unfortunately, we left our humidifier in the van and called customer service immediately upon realizing, which was an hour after dropping off the car. We were placed on hold for approximately 50 mins while they were “checking” the van, to which we decided to drive over to speak with someone in person. After checking the van, they said they didn’t see the humidifier nor have any recollection of picking one up. They also said they usually clear out the van and dump leftover items at the end of the day. It’s just very ironic how the humidifier wasn’t seen at all but yet, it is not in the van. My partner and I chucked it up to someone taking it for their own. I would absolutely not recommend this location to anyone.
Ryan DNo comments at this time
Connie R | First ImpressionsNot much, service was excellent
bob cI was having trouble with check in on the app so I went inside sought help from the agent at the counter. I gave him my reservation number and he asked me to provide ID make a payment that was higher than what was originally quoted from 117 to $137 how🤔?! He wasn’t a part of the pleasant experience that I have had during my past few time renting at this location. The vehicle was on empty literally ZERO miles to empty read on the dashboard how is that even ethically possible. The interior had coffee spilled all over it was sticky and nasty. The windows were dirty like the vehicle was not inspected properly. I give this experience with UHaul 100 negative’s out of 100.
JAMES IMy overall experience was like the last time , it was great and I would and will definitely recommend this rental location to everyone. I was treated very well by very Knowledgeable and experience staff members who were very friendly and helpful. Thankyou so much U-HAUL.
alberto dEnsure that a truck is immediately ready as expected on pick up.
Barbara Rgreat and helpful exactly what we needed they even gave us some extra time
yitzchak iThis is my second or third time renting a U-Haul product at this location and I have never had a problem I always have a positive and smooth experience. The customer service is great and I would highly recommend this location.
SAMANTHA CThis location is legendary.
Calvin SNothing at all.
Angela MHad space for truck which was a plus Website would not scan QR code on door for after hour drop off Had to call customer service and wait long time for help in the cold Directions aren’t clear for after hours drop off
Atash DThis location was the worst! The service was horrible and the truck was a death trap! It was old and drove so bad. I had a hard time getting in and out of drive and reverse. Absolutely the worst experience I've ever had with a truck rental and I've been a loyal uhaul customer for years. DO BETTER UHAUL!!
JAMESR DThey are the best
WINDER MGreat customer service.
ramiro f | First ImpressionsDevelopment is made possible by a struggle
paul MI had the best customer service from Michael Persaud, at this 168th st location. he was super helpful and informative. I had a nightmare experience at pick-up location 7514 Jamaica Ave. “storage max” they gave me a van without any license plates and I when I brought it to the managers attention, he confirmed that it was absolutely OK for me to drive off with this van. When I asked him, what should I do if the police were to stop me and he told me to just show them the receipt and that they “know” U-Haul. I began to inspect the van and take pictures of the van without any license plates. When he saw me doing that he came out and was on the phone with somebody who informed him that it is absolutely not OK for me to take the van without any license plates. I would have taken legal actions against U-Haul if I would’ve been arrested due to driving a U-Haul van without license plates that was given to me. I have requested a partial refund.
Jennifer CI will let somebody know that yeah is the best to be able to rent a unit I will refer somebody
Ana O | First Impressions👍🏻
JORGE SThis was by far the worst uhaul experience. Nothing was explained. Poor communication. The lock was broken so we had to leave our things over night in an unlocked uhaul. I ordered things ahead of time and the employee didn’t know. We were given damaged boxes. It was just the worst experience ever. I tried to extend my reservation and the app kept kicking me off.
Kelly MCustomer service was top notch! Keep up the good work!
Sharon sAlways excellent service
kim b | Overall ExperienceN/A
Rhonda GJasmine was very helpful and informative
Raphael bIt was my first time renting a Van from U Haul and it was great and pleasant experience. From the moment I entered the facility I was properly greeted and treated by a very polite and professional customer service employee. Like I said before it was my first time renting so I had to ask many questions. Every question was answered in a polite and professional manner. I will definitely recommend this facility to all my friends and family. Thankyou for your service.
alberto dThe recipients was very helpful to get me what I needed.
CARLOSENRIQUE H | First ImpressionsI must commend the manager of this location because he showed above & beyond care & concern about an issue I had totally misunderstood. & when he spoke to me about he was very professional & actually compensated me for the misunderstanding even though it was I who misunderstood the protocol. So, because of that I would truly use & recommend this location to anyone needing a rental or storage.
VALARIEFAYE LChange the oil on time! You’ll damage the vehicles
MARLON Ai m gurpreet singh thats very nice service for here.
gurpreet sGood people. They know what they're doing.
Lawrence GThey charge me for fuel when i return the truck with fuel. Theif.
dhaneal BThank you very much for storage and will recommend you to others.Am not living in Queens,moved to Brooklyn,but never find any u haul location in Brooklyn.
Sharon M | Overall ExperienceWhen a customer is issued vehicle the, atedannt should make sure that the vehicle is in fact the one he he rented. I was given a vehicle and by the time I got home I realized that the paperwork didn't match the vehicle I had. I WAS EXTREMELY DISAPPOINTED.
paul aI didn't like the view of reversing through the rear view mirror. I felt like I was driving a stick shift. It wasn't a smooth ride. However I enjoyed the one shop stop, meaning I only had to go to one place to pickup a truck,store my stuff and drop off the truck. It made the process easier. Thank you for that process. I would highly recommend this location because the staff was accommodating.
Louise AService and facility was excellent and courteous at desk.. Vehicle was older but serviceable. Lot of guys loitering around parking area looking for work and surrounding area not clean. I would use this location again but always in daytime.
ROBERT FThe Staff was Excellent!! 5 Star Professional Service!! U-haul should be proud of the Staff at this location. Even when returning the Vehicle! Professional and friendly service!!
Neil FJazmine was the best. She was everything a representative of U-Haul could ask for. She is great with me and I saw he deal with other customers as family members and. It must paying patrons. I will recommend this U-Haul to other people simply because of her. And Micheal too. But mostly Jazmine. On another observation. Everybody is pretty nice at this U-Haul. .
MAHINDRA D | Overall ExperienceAlot of immigrants outside&inside the facility approaching me for help. But I love uhaul and storage rooms.
Shanna H | First ImpressionsThe service was average at best but the van smelled strongly of cigarettes and steering the was sticky. Not a good experience overall.
Perez FGreat customer service!
Lillian WThe best over the years am using them.
kim b | First ImpressionsI went to check my connection to rent a trailer and Mike called another U-haul and set up the appointment for me to get my wires fixed the same day. Thanks to him I was able to rent the trailer the next day.
BERNICEM BRespectful nice clean 👌 will rent again if needed friends will know also thanks guys
ALEXANDER CExcellent service. Truck was very clean and staff was very helfull!
Ricky BThe building is to hot, plastic hangers melted, other than that it was great, and I would come back Thanks
CEDRIC M | Overall ExperienceKeep up da good work
pamela r | Overall ExperienceMANY THANKS. I WILL DO BUSINESS WITH YOU AGAIN.
Audry A | Overall ExperienceNot gracious
Yvonne K | Overall ExperienceI had a couple of bad experiences which I made known in a review.
Olivia P | Overall ExperienceAwesome customer service and management very helpful.
Kelisha H | Overall ExperienceNice 👍 people very helpful
Steven R | Overall ExperienceNo worries
CEDRIC M | First Impressionsthe entire team was very helpful and the manager was well experienced that a great team at that location
cecil c | Overall ExperienceThey offer a lock with a new storage rental of which they don’t have in stock. Why offer something and you don’t have it
Bernie W | First ImpressionsI got flooded twice and asked for help lost a lot of furniture had to be replaced I asked management for help several times now help other storeage renters were trying to sell drugs to me I was there for quit some time but it got really dangerous to store your belongings there so for my safety I left out i have a lot of family members in New York but this will not be were we store our things due for safety reasons I hope it gets better in the future but for know no
tionne t | Overall ExperienceYou guys are horrible , they need to bring the old manager back
PATRICK S | Overall ExperienceMy 75 inch tv and 4 50 inch tvs,my stereo system,Xbox one,clothes,furniture were all water damaged. We moved into our new house and now have to replace all these items due to water damage at facility
DANIEL M | Overall ExperienceCan’t say enough good things about this place. I use storage a lot. Extra space, cube smart, etc. this place is my only favorite and will be happy to return when need storage again.
Dmitry I | Overall ExperienceOverall my experience at this uhaul storage was great, the only thing I would say could of been handled differently was the price of my unit being rose without any notification everything else was wonderful. Thank you for your services to my family we appreciate it!!!
Jamillah M | Overall ExperienceThey take your things a sell them to others bad business
Sharn S | Overall ExperienceExcellent customer service. Thank you.
ASHEMA F | Overall ExperienceFantastic and helpful staff
Johnny H | First ImpressionsI would use the fascility again just keep me in mind for next time
Paul T | Overall ExperienceIt was great
allen c | Overall ExperienceAll of the staff at the Jamaica Uhaul on Douglas Ave are always super helpful.
LaShawnna R | Overall ExperienceGreat customer service from all staff
ELISAV D | First ImpressionsThe only thing I didn't particularly like was there was no prorated rate for time used or switching units before your month was up. overall it was a good experience
ALITA T | Overall ExperienceThe move out was easy.
jacqueline f | Overall ExperienceThe manager Jasmine or Jazmin is amazing. She truly takes time to listen to your needs and provide all options. She went above and beyond with checking on customers and making sure we had everything we needed. Her staff is amazing as well and shows she trains them well. Best U-Haul experience I ever had and her and her staff truly deserve special recognition, the highest award she can receive.
HAROLD J | First ImpressionsTotally satisfied with my experience
audy g | Online Move InVery good service and good people
sandrawatie r | Overall ExperienceMY first STORAGE experience, great Staff, good Mannerisms with customer, very informative . Thank you Douglas Ave, Queens NY
SOPHIAS F | First ImpressionsAlthough, the one staff worked extremely hard and quick, it would have taken less time to register if there was more than one rep at the checkout counter
JANICE M | First ImpressionsMade a reservation for a storage locker over one month in advance. Showed up to the facility and the staff was unprofessional. Had to wait 1+ hours for the staff to find the reservation and take me to the unit, which was located on the upper level despite having requested a lower level. Unprepared and unprofessional.
hannah r | Overall ExperienceNo comment
CHAITRAM H | First ImpressionsI love it ,
evis s | Overall ExperienceServices very good, except for the access to go in. The code messs up all the time. Former method of sweeping the card was less combersome. This could be better & improved on. A.O
ABOSEDE O | Overall ExperienceI had a two month storage and it was very secure and exactly what I needed it to be
rafi r | Overall ExperienceAmazing service and systems. The staff was VERY helpful!!
Candia O | Overall ExperienceThe staff at the Douglas Ave location was very helpful and professional . Answers all my questions and concerns
Miriam S | Online Move InDuring checkout After instructed by staff at the facility to cut remove my lock because my key was misplaced I was later contacted by a screaming manager stating I breach contract in the most disgusting way. Besides that ordeal everything was fine.
ROLLAND R | Overall ExperienceAwesome staff. Courteous and respectful.
IVAN R | Overall ExperienceWow nice team so professional highly recommend
WALDINEIAL D | First ImpressionsWhile I was getting my stuff inside the storage someone stole my lamp.
Hernando C | Online Move InA mouse got into my facility and chewed up my child’s car seat, an expensive one.
moradeke o | Overall ExperienceI upgrade my storage at this location , to my surprise the box given to me was occupied, Liset and the manager immediately help me temporary found solution to this inconveniente. I am thankful for that
JORGEROLANDO R | First ImpressionsI believe his name was Darnell at drop-off location. Gentleman was very helpful as well as ultra friendly...
Rocco C | Online Move InEverything went well it’s just sometimes when I went the staff wasn’t to understanding that things happen in life and sometime not to approachable
Eliseo C | Overall ExperienceKeep working
Flloyde T | Overall ExperienceMichael has the best Uhaul team! I've visited uhaul plenty of times and this was the 1st time were the staff actually wanted to help! I would recommend this location to everyone!! thank you Michael and Team for making everything to smooth.
Ronar O | Online Move InThe cleaning lady is very nice and clean
Javier M | Overall Experiencethe only hiccup I have is trying to leave and to arm my unit. When I checked out the door would not open for me to leave at the loading bay, so I was stuck. Then when I left through the entrance on douglass there wasn't an option to arm or disarm alarm so I was a bit confused about that.
Karen R | First ImpressionsVery misleading information on the website and what happens in person. I reserved a unit online while on a move from FL to NY. I made the reservation for a specific unit size given my things and for a specific price. So after driving the truck for 15 hours and hoping to check in to my unit, I was told that it was unavailable and that I could get something a little bit larger for a different much higher price. Why have the reservation in place online then? Fortunately I told the workers there the situation and after arguing with them and whoever was their manager for an hour, I was able to secure a similar sized unit on the same day for an agreed price. The facility itself seems nice with good hours and equipment available to help with moving things into the locker. In total I had my things locked up for about 8 months and I was surprised to find that it was not at all dusty, seems that the ventilation and filtration is good enough. Move out was simple, and I did it online. However, the status was pending for several days and if my rent was due, I think my card would have been charged. I had to physically call in to make sure the unit was moved out, and the agent who answered was surprised that they didn't see the online request. I wish what was on the U-Haul website coincided with the reality. I would recommend this service for the price, but not for anything else.
Vladimir K | Overall ExperienceI was waiting over an hour while your employee was taking to other people on the phone. Then when other customers arrived he would leave my business and attend to new customers who walked in. The employee Lisette who eventually showed the storage was very professional and courteous.
Maria R | Online Move InThe workers worked well together. They also worked as a cohesive unit while multitasking getting all customer's needs met promptly. Last but not least the Manger was also hands-on the units and the facility were well-lit and maintained immaculately clean.great 1st experiencece
ALITA T | First Impressionsstaff was very helpful
Totaram G | Online Move InThank you to the team at that location that helped me move in. Even after closing time, I don’t know what I would’ve done without the help
Sasha J | Online Move Inthe Gentleman who worked there was very professional and helpful 👏🏾 👍🏾
WILLIAM W | Online Move InWhat's the very good stores place good space suddenly I? Don't have any problems thanks.
Sarah E | First ImpressionsPoor customer service and unhelpful staff.
takisha f | First ImpressionsI was only surveyed and made to sign a water damage report once. I received another call saying my unit may have had water damage, which it did, and no one came to see the damages.
Kevin P | Overall ExperienceStaff extremely patient and courteous. Sometimes hard to be so nice to an Old lady who's not used to your way of doing things. The guys were great! Highly recommend the Jamaica location .
Margaret C | Overall ExperienceThank you
Doreen M | Overall ExperienceStaff in the office and those cleaning the storage facility were well-mannered and accommodating. The place was not too busy, which made it easy to unload and store things from my vehicle, as well as access my belongings.
Edward L | Overall ExperienceNice clean place
Simone R | Online Move InGreat place and helpful staff. Facility is well maintained and secure. Good experience so far.
Javier R | First ImpressionsI would like to thank Michael, Mathew and the rest if the Uhaul Team at the Douglas Ave in Queens Office. My sincere Thanks to the Management who was understanding and kind. I had a very hard 2022, so their Kindness is so Appreciated, Thanks again. We'll recommend family and friends.👍🏽💞
wendy t | Overall ExperienceGreat customer service
Sylvan L | Online Move InIn my opinion everything is okay there. I would recomende that place 100%
Rivelino J | Overall ExperienceI've used Uhaul a few times. And never had any problem with them. They are absolutely wonderful.
DEBORRAH H | First ImpressionsWas so disappointed about everything
jannel l | First ImpressionsEmanuel was friendly and helpful
Jesenia F | First ImpressionsIt's good to do business with Uhaul
Rivelino J | First ImpressionsThanks so much for the professionalism
Adrienne S | Overall ExperienceThey loss my stuff and said that file a claim and I never received a word.they call me every month saying that they gonna action my belongings when they can not find them.
PERCIVIA H | Overall ExperienceNo problems at all. Mr. P was helpful
Anthony S | Overall ExperienceAs always perfect but the code system is kinda annoying to check in at first when you’re newly moving in.
SANJAY P | Overall ExperienceI enjoy the good work the man duty is doing very helpful
John A | First ImpressionsUnhelpful staff with the exception of one person. Damaged seat in truck that caused injury to my leg. Had to change truck. Never ever received a follow up as I was told I would, from anyone regarding the incident report that the manager completed. Poorly lacking in customer service. Didn’t have out container ready and was told we did not call ahead even when I spoke to the manager days ahead and specifically had his authorization. Had me and those I was with outside for over an hour waiting in the pouring rain in the wrong location. When the right location was told to us, there was no one there to open the door leaving us outside in the downpour for another 20 minutes. Extremely disappointing experience.
Michelle S | Overall ExperienceMade an online reservation for storage. I made a one way move from Jacksonville to New York. I rented a truck and transport and hired workers to help me load my truck so that I could arrive before office closing on 10/1 to access the storage. After a 17 hour drive, I was told that the unit I had reserved was given to someone else. I did not want to pay more for a larger unit. It took about an hour to get something sorted and only with the help of the store manager. Facility could be cleaner and could use some air conditioning, it felt very stuffy inside. Overall would not use or recommend U-Haul storage to anyone in the future.
Vladimir K | First ImpressionsThe main elevator I needed to travel to the basement did not work so everything took much longer than it should
Vaden R | Online Move InStaff need to be more Friendly the look miserable. They are not on point with their job.
Eunice D | Overall ExperienceVery clean, well lit, temperature conditioned well, carts always available. Knowledgeable staff. Thanks!
EUGENE W | Overall Experienceexcellent
Sophia S | Online Move InPlease note that I moved out on August 29. 2022 and not August 31. 2022 as stated above.I spoke with Michael Persaud about the reversal of the monthly fee and I'm still waiting to have it posted to my account. Thanks you.
Kathleen J | Overall ExperienceVery awesome
Barbara A | Overall ExperienceIt was very packed at this location. My boyfriend and I had to wait for 15-20 minutes.
TAISHA J | First ImpressionsFound A Extra Lock in The Stotage , Have To Return When I Get A Chance, Thanks
Suresh D | Online Move InThank you for the opportunity to provide feedback. The facility is great, but receiving more support would be ideal. I had to call in a third-party locksmith to gain access to my storage space, to close it out yesterday. Is there no U-haul lock masterkey? Having services/amenities like recommended locksmiths to call would make the customer feel they don't have to be completely self-reliant. I was lucky enough that there was not a lot of people at the site, so I could access support from the front desk, but days that it is busy I am sure it would be much more difficult to be in communication with those working on-site.
Mera S | Overall Experienceit was an ok experience i returned my rental and it was a first time renters didn't know of the check in first then able to access the building .Now it was a great offer but when i went online to get the size storage i needed it only had the options for $90 lockers i didn't need that large . Also question is it policy to if the gas is below the line to bump it up ? In all it took 2 hours extra to move in .
Eliseo C | Online Move InPlease do better in cleaning the bathrooms they are disgusting. The storage was good. Thank you...
Lillian C | Overall ExperienceI made a reservation on the phone and went to the facility and had to do it all over again even though I have a reservation number. I reserved a street unit. When I got there the unit given is on the basement. I am pregnant and this is not convenient. They unit was dirty and locked. Check in took forever. Inspite of correcting the check in staff, and giving them my ID, my name is still incorrectly spelt. No one shows you to your unit. It’s a maze to locate. When we got there the unit is locked! You have to go back to the staff and then be rushed because they have to leave. When I booked the unit I asked for the facility contact number. The number given is one that takes you to the call center. Overall the service was poor and fell way below expectations based on the brochure and ads.
sohodra r | First ImpressionsOnly complaint: There were tiny red bugs in the unit which gave us bites that were painful and itchy. The friend who helped us had to seek medical attention for a bite near his left eye. Overall: The staff was courteous and very helpful to an 82 year old woman and her helpers. It cost more than we expected; but on short notice we got storage so the home repairs could go forward, for which we are grateful.
Margaret C | Online Move InThey treated me like a family member, very professional!!!
Glen W | Overall ExperienceThe staff provided excellent customer service and were very helpful and pleasant during each interaction.
TIFFANY M | Overall ExperienceI will recommend using this location for your service need top rated staff and management
bernadine R | First ImpressionsThank you so much
Kisha S | Overall ExperienceI wish someone told me nobody would be willing to help when I got there getting inside the building was a process to figure out then the access code wasn’t working. When I got inside the building the elevator wasn’t working. There was no kick inside my unit like the online service said it would be so I had to figure that out later
Amber M | Online Move InWe rented 4 trucks over a 3 week period and moved into 2 storage lockers. Overall, we were happy and are finally moved out of our old home, while we wait 4-6 weeks for our new home to go through renovations. U-Haul was great for our situation where we needed to move from one home to two different locations. Staff at all 3 locations weee super-friendly (Woodhaven Auto, U-Haul of Jamaica and U-Haul of Flushing). Some areas for improvement (I’ve included for truck rentals too) -the move in process was very time consuming (about 2 hrs), the web sign was problematic. We were in a hurry, but did not get clear information and had to change our locker due to issues finding it and lengthy walk/ride on elevators. -our truck reservations were bumped twice, because drivers didn’t return their trucks in time. This added a lot of stress to a stressful period. -we saw the U-box moving containers at the U-Haul of Jamaica Queens. It looks like a newer version, with steel construction - much better than the plywood boxes and orange tarp advertised by UHaul. I wish we knew about these newer boxes, because we would have used them and it would have been a much better product for our situation. Note: we would have gone with PODS, but could not due to size limitations in our driveway.
Varanesh S | Online Move InThe technician were very well aware of their work very professional and helpful and the bargain was great
John S | Online Move InThe people at the 168-11 Douglas AVE location were extremely helpful and had no problem answering the many questions I had
Leopold A | Online Move InToday I was bounced between (2) different uhaul locations. The text confirmed an address that was further away but both locations had my reservations. Which consumed more of my time.
Antoinette P | Overall ExperiencePlace nice, clean and safe.
Elizabeth O | First Impressionsthe Best Uhaul in The World
Dalvin C | First ImpressionsI will not so ever deal with u- haul anymore in my life because their have so many thief , they vandalism my unit storage and they take everything I lost merchandise round $30 t0 35 thousands dollars please I need justice for my items
mirlande j | Overall ExperienceThe storages is rat infested need to be cleaned
Joy M | Overall ExperienceThe staff was wonderful in helping us to find a storage that was convenience to me.
Calvin B | First ImpressionsThere was a door that was broken and wasn’t working so it makes my trips of moving the things from the chuck to the storage area a bit difficult to man hover that was one of my biggest issue and I think the facility needs some more push carts to push your goods on to the storage but otherwise it’s good for business
Linford N | First ImpressionsThe first gentleman who helped me was very nice. He recommended I pick up my truck from another location or come back to New York. When I got into New York with my truck it took me 30 minutes to get into the storage unit. The gentleman who was supposed to be on lunch was aggressive and angry and asked me why I didn’t register my card. Throughout the night I kept getting locked out of the facility due to my card not being registered. The worker was so busy arguing with another patron that I have to keep constantly asking him for help he didn’t guide me to the area where my storage unit was that. He did not tell me that there was another lot where I can drop off my truck. It was just not a good experience this time around with uhaul.
Nekai B | First ImpressionsI only have one complaint, I made a late payment and a lock was added to my storage to deny access. That wasn’t really the issue. The issue was that the lock was on for a whole week even after the payment was made. I had to go during business hours to get it removed. That should be something the company stay on top of. Sometimes emergencies can happen.
Fatoumata d | Overall ExperienceI had some great experience since I've been using uhaul services
ROBERTDEAN M | Overall ExperienceStaff was extremely helpful and supportive when I faced challenging times. Thank you
Jamie W | Overall ExperienceEverything good, just that the ladies at the front desk could be a little more kinds
Jose D | Overall ExperienceNo comments
marcia l | First ImpressionsGreat staff very helpful and patient.
david r | First ImpressionsMy time at the u-haul storage unit was great never had a problem with staff very respectful never had a problem when I called about something I wasn't sure about the place very clean & organized overall I would definitely recommend this u-haul storage unit located at 168-11 Dougals ave Jamaica NY 11433 satisfied customer
tanya a | Overall ExperienceThey the best. People need to stop their nonsense. Period.
Michelle L | First ImpressionsKeep up the good work
melessa t | First ImpressionsYou guys made my bill go so high no one called us tell my bill was over $1,000 dollars and ready for auction so f*** U-HauL going to tell everyone not use your facility ! Have a blessed day now I am going to post it on my Facebook
Judith G | Overall ExperienceI made a reservation for a unit with ground level vehicle access. I was lied three times by sales reps., ended paying more money and I had to go further to get a unit on second level with a broken elevator. I want a compensation for the terrible service I got.
Manuel F | First ImpressionsI find the staff at this location to be very helpful and accommodating. They go above and beyond to ensure that the customers’ needs are met. KUDOS to Melessa Toussaint (Manager), and the rest of her crew. Shout out to Josh and Liz, Charles too. You all are the best @ U-HAUL Douglas Avenue Jamaica location.
SHARON W | Overall ExperienceI started renting a storage unit to housed my Grandmother’s most prized possessions. Thinking I was keeping them safe, this place turned out to be the worst decision I’ve ever made. When my unit was flooded it ruined my furniture with water and mildew damage. I was told that there was nothing they could due as I opted out of insurance. I explained that, I didn’t know insurance was an option, as no one informed me on any insurance when I started renting the unit. All I was told there’s nothing they can do. Which is completely unacceptable. My items can never be replaced. My other items that wasn’t affected were moved upstairs to a smaller unit, but I was still being charged the price of the larger unit. When I finally decided enough was enough. I came to remove my things to go elsewhere, only to find the rest of my future was ruined by RAT DROPPINGS! When this was brought to the staff attention, they said that was regular! I am truly disappointed and angry at the amount of unprofessionalism and just complete disregard of my belongings. I paid uhaul to ruin my future. I have no sofa, mattress, recliner chair or dining room chairs. Just nothing, if it wasn’t in plastic bins it’s GONE! I will never use uhaul or recommend uhaul to anyone!
TeJim G | Overall ExperienceThe bad it long time gets any done
edward D | Overall ExperienceI was very pleased with how everything was done.
Neville A | First ImpressionsI never moved my stuff out and was lied to as I dealt with covid and illness. I did show up to renew a contract and was turned down. I will be in contact with corporate about this location .
Ayana I | Overall ExperienceWas good experience.
jean T | First ImpressionsI will NEVERRRRRRR use uhaul again for storage!!! While the workers that walk around the units and help were all very nice, the people at the front desk (with the exception of the two men that were there the day I officially moved out) were NO help. Uhaul owes me $30 and said they will have a manager contact me… that was 3 YEARS AGO!!!! Still haven’t gotten a refund or even a call back. They charge you over $100 to put your stuff in their dumpster, like what is the dumpster for if not to discard things, I paid $92.90 a month for a box and they still make you pay to throw out furniture. Using uhaul was one of the worst experiences I’ve had with a facility. Will not recommend.
DANIELLE,DIANA S | Overall ExperienceMy daughters attend St. John’s University. I always use the storage unit and van rental.
FLOYD M | Overall ExperienceWould be great to have more openness to pricing and to ask uhaul that if you only need it for an extra day over the time period you wanted that they wouldn’t charge you the whole month. Ie taking advantage
Hisham A | Overall ExperienceSo far everything is good in other parts so I have no question that's a moment
elwood l | Overall ExperiencePerfect
Fahri K | Overall ExperienceI have had the worst experience of my life for the past six months dealing with the Jamaica location. My family has used Uhaul since I was a kid for storage. But with this last experience I will not be returning and I am very close to writing a public review, since no one will get back to me or call me from customer service. My unit had rats, which fine- no big deal - it happens. I asked to walk away from the unit and leave the damaged goods behind. After months of no one following up with me, Melessa Toussaint reached out and gave me a refund for the months I had to wait and assured me there was nothing more I needed to do. Great! Moved on with Life. Fast forward, for months I receive late notices on the unit. I sent them to Melessa. Radio silence. Finally I contact customer support. She emails me I need to sign a letter of abandonment. After I have my questions answered about the letter by Cynthia, I sign it and send it over. I ask Melessa to confirm she received it. Radio silence again. A month goes by, I receive notice a LEIN is being placed on my CREDIT due to late notices. Over a unit that is CLOSED?! What? I call Melessa. I call customer service. No one can help me. Finally Melessa emails me back on e poorly written sentence that I have to sign the letter. I forwarded her the email, and resent the PDF. She just didn’t see I sent it? Then proceeded to ignore me for three more days. Then said she received it and said something about waiting on a dumpster to arrive? This has nothing to do with the fact that my credit has been wrongfully affected by Melessa’s Oversight. She literally ignores my emails completely, she has never even acknowledged her multiple errors during this entire experience. And no one has ever cared enough to even reach out to me and hear out my concerns. I was told to reach out to Will Wolof, I have called his office four times. Radio silence there too. I text him as well, nope. Nothing. How hard is it for anyone at Uhaul to give me a call? Ever? I am not crazy, or irrational. I just wanted basic decency and assistance which I never got. I got a call that the unit has been closed. Great. This doesn’t change the fact that no one has ever reached out to me, my credit has been damaged on a unit I never ever failed to make a payment on. I am so angry, and disappointed. I have been a loyal customer for years and years, and now I really don’t think I can ever trust this company again.
Taryn S | Overall ExperienceYour staff is excellent. Darnell, Candace and especially Mr. Phibs worked so hard to make our experience wonderful. Thank you so much.
UMA B | First ImpressionsThe staff were extremely friendly and insightful. They made the process so easy. I never knew the process can be so streamlined.
Jason S | First ImpressionsThe staff always have an attitude. The phone is hardly ever answered, my storage unit was so hot that my clothes were sticking to me. I had to keep walking down the hall because the light sensors would go off like every 5 to 10 minutes and it would be completely dark. My unit was not handicap accessible. So I had a hard time carrying beds and dressers up the stairs alone. The loading area is way too small. Cars and trucks were blocking each other. I've seen several large roaches to the point that I had to pay a service to throw all my belongings out for fear I would bring roaches to my new house. The bathroom was gross both in the storage facility and the main rental office. After all of that I wanted to rent a smaller 5x5 for some sealed plastic bins, but the way the staff treated me on my last visit made me just say forget it and I will NEVER use this company again nor will I recommend this company to friends or family.
TENIA T | Overall ExperienceStaff were incompetent. One elevator not functioning. I made a separate complaint for employee P. Singh at UHaul of Jamaica.
Andre C | First ImpressionsBefore staff and managers was not helpful at all specially old manager Jessica she was the worst one I know now the team is good 👍🙏
Marxcudel C | Overall ExperienceSigan así muy buena atención
Johann E | First ImpressionsDefinitely covient thumbs up👌🏾
Donette D | First ImpressionsSingh needs more customer service skills. The other guys I can’t remember there names but they were awesome!
CORIEANN S | First ImpressionsI didn’t like that one sings a contract with terms and regulation but then they start adding fees because of this and because of that .. I don’t recomended because uhaul customer service at the front desk is apathic and sometimes they Are not even around to answer the phone .
MIRIAM D | Overall ExperienceCould not access our storage during regular hours. Blocked by a truck for hours. Facility management no help. Cancelled contract.
MICHAEL G | First ImpressionsAgent was friendly and helpful
Fernando P | First ImpressionsMy biggest challenge is how long it takes to process everything. It wasn’t quite as bad with the storage rental as it was with the last few truck rentals. However, the overall time it took played a part in me missing a flight I intended to catch. 😕
Zakiyyah T | First ImpressionsThis facility is completely disgusting and I’m moving my things out ASAP. It smells like trash and the place is filthy. Sad to see but people are here living in the storage units and so many homeless people living in and out of the facility.
DELISE V | First ImpressionsI was not able to move into the storage unit! The access code to the entry doors did not work and once I got help from security the storage unit had a lock on it! We sent hours trying to get online help and finally gave up. We needed to storage boxes immediately because we were moving out that day. We never got access to the unit.
Jackie G | Online Move InIt took longer than expected to find my reservation. I was assigned a locker that was occupied.
Ade O | First ImpressionsStaff didn’t give me key or unlock the lock from my storage unit, I’m stuck in the middle of a snow storm with my stuff in the u haul truck
kurt w | First ImpressionsGreat staff, especially the young men that work outside with the giving and receiving of trucks and equipment. They were extremely helpful and courteous.
James U | First ImpressionsI cleaned my storage at the beginning of December and called the same day to your 1800 number to let you know storage is empty for no more charges and you can track that call ... after that they charged me twice even with a late fee... Didn’t understand why if I had automated payment. They call me early January to confirm storage was closed I say yes and ask to please verify my late fee and extra charge to be refunded ... She said someone would call me back and nobody did... I call to your customer service trying to solve that and same thing happened never called me back... they called me yesterday from storage location 1/21 and the representative was rude and even hang up the phone on me cause I was asking about the extra charges you made to my account... SO NO I WOULD NEVER RECOMMEND UHUAL TO NO ONE
Edson R | Overall ExperienceI have had other storage before, but this was a bit more pleasant to do business with. My only problem was long hold for customer service. Thanks guys.
Andrea J | Overall ExperienceIt takes a long time to go up to the rooms. The loading area is very tight and easy to get boxed in.
MARKA W | Overall ExperienceMonica outstanding
TIM A | Overall ExperienceMelissa thank you for great customer service. I was surprised that moving was made more pleasant from you and your staff! Thank you!
IAIN J | First ImpressionsThe staff were very professional and helpful, and also friendly
Gilberte J | Overall ExperienceThe only reason why I couldn't say "Excellent" on my overall rating of the U-Haul Storage facility at this particular location is that there is just one problem that I had with the place. The problem is that they have these extremely loud, ear-piercing alarms that keep going off intermittently at that place.. The sound of those alarms are so shrill and so terrible that prolonged exposure to them would most certainly damage a person's ear-drums. The elevators are of a type that I've never seen before; they're like something from a previous age of man's existence on this planet, and the elevators themselves are wired to set off a horrible super-shrill, ear-drum piercing alarm that goes off for a few seconds while the doors are closing. So this is my only complaint about the place. I would recommend that they install modern elevators, and then relegate all those annoying and quite frankly, extremely unhealthy alarms to the after 10:00 PM over-night hours. I say those alarms are unhealthy because of the potential damage they can cause to a person's nerves and ear-drums, and maybe even the brains too, to a certain extent, when a person has to be there working and packing for 3 hours or more. So I think they should set the alarms to go off after 10:00 PM at night, which would be the "after hours" time period, so that people who come in there to do work in their units in the daytime can have peace & quiet, and be able to return home with the healthy nerves, brains, and ear-drums that they came in with. So apart from this one thing concerning the terrible noise of those alarms, everything else about this Storage Facility is WONDERFUL!
Elizabeth J | Overall ExperienceThank you
Jayne L | First ImpressionsI will never recommend or do business with this location ever again. The location manager spoke to me like a pig. Someone needs to do something about her like replace her with someone nicer and knows how to speak to customers.
Suedulari S | Overall ExperienceIf I knew I would receive such poor service from the staff and the manager I would have took my Money and business elsewhere!
TeJim G | First ImpressionsI am an existing customer . Couldn’t have been more satisfied with Rosemary service.friendly and helpful .even though I was rushing her after having to wait so long on that phone.good customer service rosemary need more like you.
Theresa L | First Impressionsvery professional staff
Harold L | First ImpressionsThe staff that helped me with my storage unit was pleasant and helpful
kenneth b | First ImpressionsFront desk staffing on a weekend can be worked on. There was only one staff attending to a long queue of people including those with minor issues. Visited during the week and thought it was because of the week day.
Nicholas E | Overall ExperienceI would have provided 5 stars if there was more than one customer service representative at the window to prevent long lines and if the AC actually worked because it is what I paid for except did not receive AC on any of the floors except the main floor. Additional cost should instead be refunded to clients who paid for that feature.
Aleah G | Overall ExperienceThey staff was very helpful
Nick R | Overall ExperienceGood service
TARIQUN N | Overall Experience“I was very comfortable with the facilities except for the bathroom in the units area,it is always nasty and no hand soap;I do not blame the workers for all of it; but you still did not do your part! Thank you and may God bless your business in every area that he knows how.”
ANN M | Overall Experienceeveryone was Amazing
MARILYNA A | First ImpressionsU-Haul Jamaica Nyc have figured out what many needs to take a page from. The dedication to their jobs, and the calm listening voices of the staff, exemplifies professionalism.
VADEN R | Overall ExperienceCharles Hampton is useless, he does not listen, I ordered boxed online and he could not find where they were. I had to request a refund. Melissa Toussaint DOES NOT know how to talk to customers she needs training. I met Darnell Gore twice he help me out and made suggestions as to what I should do even though I had to rent on two separate days and paid a little more he was EXTREMELY helpful polite and even smile, nice guy, right business attitude, he is who your company needs. He saved the day TWICE.
VADEN R | First ImpressionsI never have a issue besides the long lines may need more employees inside to help out. Over all everything is great manager always helps and multi task by helping the employees when help is needed.
Shanay W | Overall ExperienceVery convient clean well lighted and safe cameras.Thankyou greatly apreciated
Lisa T | Overall ExperienceNo complaints. Staff was quite professional (though understaffed?)
Leslie L | Overall ExperienceI would recommend u-haul for the services it provides in store and online to assist you with your moving or storage needs.
iris h | Overall ExperienceI moved out and u haul staff are still taking money out of my account. The cleaning lady that works on Friday is such a dear and she keeps the facility clean and is very helpful.
Collette J | Overall ExperienceEverything was excellent, from the staff to the facility. Smooth experience 👍🌟
Heidy N | Overall ExperienceI was happy with my choice to store with U-Haul. The price was reasonable and I had easy access I and out of the facility. I would use them again.
Linda K | Overall ExperienceGreat I’ve used this storage facility twice and would recommend it to everyone thanks again
Samuel S | Overall ExperienceThe staff is usually very friendly and helpful. I’ve never had an issue with the facility except for earlier this year. Overall my experience has been good.
SERITA J | Overall ExperienceBoth my move in and move out was effortless. The staff was very accommodating and helpful. Thanks
Shawn B | Overall ExperienceThis storage's team is professional, friendly and helpful. I appreciate they support. Summarizing, they are the best team.
Jose D | First ImpressionsThe staff and worked with me in helping me keep my unit secure. Very understanding caring And crew of people here.. thank you all
Denise R | Overall ExperienceGreat Service
FLOYD M | Overall ExperienceVery present and helpful staff and management. Seems like a well-run ship.
James C | First ImpressionsSatisfaction
Valentin B | Overall ExperienceThe staff was very accommodating and helpful.
ANNETTE G | Overall ExperienceFor someone who usually asks a lot of questions, the staff did not mind addressing them. My only feedback is parking availability for customers who are moving in or out of the storage space.
Jovan B | Overall ExperienceThanks for your service will be back
Deloris C | Overall ExperienceThe staff at the Douglas Avenue location were courteous and very helpful to obtain a storage unit that can accommodate all of the furniture and items needed to be stored.
iris h | First ImpressionsEveryone I encountered from the time I walked in until the morning return was excellent and extremely helpful. I couldn’t ask for more helpful and friendly caring staff members. I was treated great
Denise R | First Impressionsthe customer service is poor when i came in i waited for one hour to move in because they couldnt find the right storage size for us and also the access card always said access denied
Maryjane S | First ImpressionsThere was only 2 persons working, the wait was long. However, the service from Elizabeth was excellent. She made a difficult day so much better. Thanks
Shawn B | First ImpressionsI was surprised in the lack of staff and the long wait times. I was able to make a reservation fro a truck and storage. The storage container assigned was filled which caused a delay with unloading.
Valerie A | First ImpressionsThoroughly professional. All staff is courteous and helpful.
GENEVIEVE P | Overall ExperienceI have been renting at this U-Haul facility for about four years it’s pricing is very affordable and reasonable they have excellent and professional customer service. I recommend to all
EVETTE S | Overall ExperienceOne of the BEST Uhaul facility I have ever store my things. No problem what so ever. GREAT STAFF..
Jose N | Overall ExperienceThank you I will be coming back if and when I need to
Doloris C | Overall ExperienceEasy and simple.
Ashley M | First ImpressionsI had so many issues...I will never use uhaul again... 1. I filled up the rank & was not refunded the overage 2. They had no disc locks for my storage 3. Most IMPORTANT the location
LISA M | First ImpressionsHave some coffee and donuts. While you wait.
RAYMOND W | Overall ExperienceThumbs up
Geraldine M | Overall Experiencegood service.
angie s | First ImpressionsTERRIBLE. Staff was inattentive. The process was way too long (2.5hrs).No instructions on how to access my unit or how to check in. The store lock not taken off. Had to walk back to office 3 times.
Shondell B | First ImpressionsIf I could give uhual 0 stars I would. Vermin eat my storage unit and uhual didnt even bother to notify me. But the worst part was management. I cant wait to make this public with pictures.
VANESSA R | Overall ExperienceMy only recommendation is to hire more staff. Even though my rental experience was exceptional with both employees, this facility is incredibly understaffed for the volume of clientele they have.
tarina h | Overall ExperienceThis is the only uhaul location have been to where the customer service is always excellent, the entire staff has great CS. Place is always clean, especially the bathrooms.
shereen w | Overall ExperienceStaff made my experience great They are professional, friendly and helpful. They even helped with my bag to my Uber! Thank you Michael, Brianna, John, and all the other ones I don't know their names.
katia l | Overall ExperienceJonathan was awesome!!!
tarina h | First ImpressionsOverall satisfied with my experience.
Norman A | Overall ExperienceIts clean and convenient near my home
Adarrelya P | First ImpressionsStaff is very slow.. and not very knowledgeable of whats happening
Arjune S | Overall ExperienceIt was incredibly hard to access my locker without having to lock my vehicle and my locker each time and neighborhood wasn't safe. Nobody was there in the afternoon to check out of my locker.
Tyler B | Overall ExperienceStaff were all knowledgeable and helpful
Shanny H | Overall ExperienceMy ubox was stored at this facility. The manager worked with me and went above and beyond to make sure that my ubox was delivered on the day it was supposed to be delivered.
Blair W | Overall ExperienceThe delivery person was great, the problem was everything leading up to it. My box was late and I was not notified. I had to call several times and spoke to many people who were not very helpful.
Sherita R | Overall ExperienceDisgusting and nasty customers
NWABUEZE O | Overall ExperienceThe lady from the front desk counter was ABSOLUTELY Amazing, her customer service skill were very good.
Annette B | First ImpressionsI was treated with respect every one treated me with respect
Beverly M | First ImpressionsEXCEPT FOR ISSUES WITH CHECK IN CARD WHICH MALFUNCTION A COUPLE OF TIMES
Charles O | Overall ExperienceMore places to park your vehicle or the uhaul truck while unpacking either or.
APRIL S | Overall ExperienceIn the past, Staff and Management were often helpful (when I was a paying customer). However, on the day of my move (closing out my TWO units) it was a total disaster!!
CONSTANCE,F L | Overall ExperienceUbox should have been ready at 10am, got there and Shawn said the forklifts broken & couldn’t give a specific time on when it would be fixed.Took over 2 hrs to get it fixed. Got the box at 12:20pm.
Kevin D | Overall ExperienceI'll be back
Patrick K | Overall ExperienceService was very slow. Staff was very unorganized and misinformed.
Allisa O | First ImpressionsI'm pleased with service and units.
SHARON M | Overall ExperienceGood Servie
SHARON M | First ImpressionsStaff was patient, kniwlegable and courteous.
veronica p | First ImpressionsGreat service. Friendly folks. Lydia is AMAZING.
Sam A | Overall ExperienceI went there and ask for a 10-15 they let me know it was available.the following day I came with my belongings the storage they give me was occupied another one was I of to settle for a small size.I w
Duncan M | First ImpressionsIt was fast easy and the associate who helped me Sean Gomez had helped me and was very polite and helped me understand everything he saw a line and took action and helped me right away.
Samuel S | First ImpressionsBeyond my expectation. Was put together by a GENIUS who really studied people and circumstances. Courteous staff too..Jermaine from DC and Jason from NY. Thanks U Haul. Keep up the excellent work.
joanne m | ReservationThere was trouble in locating our U-Boxes and it took several phone calls to track them down. The U-Boxes weren't ready on time as promised for the movers and were given a single trailer for 2 U-Boxes
Eileen H | Overall ExperienceThey where very very lenient, I appreciate your services. Thank you guy.
eguan l | Overall Experiencevery comfortable and clean
Anurak S | Overall ExperienceAccess hours should be later and the rooms have open tops which isn't completely secure and allows dust and insect infiltration.
SHAH F | Overall ExperienceManagement and staff are professional and helpful.
DAVID G | Overall ExperienceI did not see the facility as I had a U-Box shipped from CA to NY and it was delivered to our address. However all was as promised. It was delivered the day it was promised in great condition.
TERRI B | Overall ExperienceUhaul is a RIP off they have to straighten out who ever takes care of the bill if u dont watch ur bill they will over charge u but other than that everything else is good.
TIWANA S | Overall ExperienceThe communication was not well. My account was wrongfully charged, which was after i was told me account would not be charged by kelly paramesan. Other than this unfortunate action. Above average
SAKIYNA M | Overall ExperienceGreat except you have too much business not enough staff to service it. After removing ALL of stored items 09/29, raking empty photos & stood in line on 9/29 & 9/30 to ckout. I couldn't do so.
Wilton W | Overall ExperienceU-Haul in Jamaica at Douglas Avenue was very very professional and answered all the questions that I needed to be answered they were very respectful and I will always recommend U-Haul in Jamaica on Do
Rose C | Overall ExperienceThe managers don’t know how to deal with customers
shane v | Overall ExperienceEvery staff member I interacted with was great and very helpful! I will be using this UHaul location again!
Scott B | Overall ExperienceI have never used Uhaul of Jamaica. I returned this box on August 10th to Uhaul Canyon Country, Calfiornia. Get your records straight!
Jennifer P | Overall ExperienceVery Convenient
nathaniel c | ReservationExcellent Customer service. help and support
susan j | ReservationMy Experience with Uhaul was a good One! I Appreciated the Freindly and Professional manner the employees took care of their business!
Larry B | Overall ExperienceGood storage.
Opal P | ReservationHello i had an amazing experience with uhaul. Even when problems arised that were beyond everyones control the manager Sean and worker shauday are the best. Thank you for taking care of me! Amazing!
lashaun b | Overall ExperienceWhen I called to check in on delivery for my ubox, I was tossed around to multiple different people and spent hours on the phone until someone was able to actually help me.
Sandeep S | Overall Experiencethis location sucks! Go somewhere else.
Sherrise P | ReservationI never visited the Jamaica facility, as our U-Box was picked up from there by McKoy Movers for delivery to NYC. The site manager, Amanda, was so helpful with all my questions over the phone. Thanks
michael e | Overall ExperienceThey were very helpful and delivered our storage box when we requested it. The service was great.
Judith m | Overall ExperienceThe staff was very pleasant and even though the customer before me was very unpleasant and rude the clerk handled the situation very professionally. Always rent from UHAL at this very location.
sharon s | ReservationKelly, Office Manager was a Great Help. She is Sincere and Customer Care Oriented. I really appreciate her assistance. Thank you Kelly
khosrow y | ReservationThank you and God Bless!
deborah m | Overall ExperienceI move out before the other rent was due, and they harass me at my home and job, and I did not owe any money.
jermaine b | Overall ExperienceThank you to the manager and staff who helped out tremendously even when it was temporarily unavailable for storage access. They went the extra mile to accommodate our needs.
APRIL S | Overall ExperienceNo extra comments
Roberta S | Overall ExperienceAre all these reviews fake or something? Worst experience Ive ever had at a Uhaul or... really any business ever, really. Just so bad, this place is totally disorganized to a hilarious level. Avoid.
LAURA B | Overall ExperienceMy movers had to wait over 2 hours just for the u-boxes to be loaded to a trailer. I tried calling several times and no one would pick up the phone. Ridiculous.
Olivia S | Overall ExperienceSean the General Manager was professional, knowledgeable and a credit to your Company.
jennifer o | Overall ExperienceIncredibly poor U Box experience with the worst customer service I've ever experienced.
justin s | Overall ExperienceThe only thing I didn't think was safe was the staircase, every floor is locked from the inside so you get stuck in the staircase and it can be very scary. Other than that one issue I was a satisfied
Qiana A | Overall ExperienceIt was a good experience. I got all my stuff and only 2 days later than originally stated.
Louise B | Overall ExperienceManagement forget to be more helpful to customers and their need, 2 hours before closing I was told I cant get my U-box because its almost closing time and the person to operate the forklift when home
MICHAEL R | Overall ExperienceI was disappointed with the extra lien fees within 30 days. Outrageous!
Tina T | Overall ExperienceThe manager and associate did a great job for me. they were very warm and accommodating. I appreciated that a lot.
Janet G | Overall Experience