Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We pulled in, the staff unhooked the trailer and a receipt was emailed within an hour. Couldn't have been any faster! Thanks for making a long weekend easier!
Kathy Schultz
Rating:
5.0
Great service and friendly help.
Sean Dougherty
Rating:
5.0
Customer did not leave a comment.
Ian Haight
Rating:
3.0
Make sure the app is working properly for someone to return the equipment
Beckey Wise
Rating:
5.0
Awesome service thanks
SAUNDRA WILLIAMS SULAIMAN
Rating:
5.0
Customer did not leave a comment.
David Morgan
Rating:
4.0
Customer did not leave a comment.
John Rice
Rating:
3.0
Customer service was great. Internal communication was not. I was set to pick up in plainwell. Car hauler was stolen so they changed my location to Kalamazoo which is an hour away. I was told I’d be credited the rental but was not. What was supposed to take 40 mins out of my day now took 3 hours out of my day. Find better solutions when the customer is inconvenienced. I still payed for the rental wasn’t credited anything like discussed and had to fill a full take due to having to adjust to uhauls inventory.
Brennan Kirby
Rating:
4.0
Nothing. great communication great staff very helpful
Spring DeBoer
Rating:
5.0
Dimitrius and the rest of this team are AWESOME! Very quick and professional. They are the reason I prefer in-person pickup from the Portage location. (I'd rather talk to them than to myself.)
Andrew Alspach
Rating:
5.0
Customer did not leave a comment.
Peter Barnard
Rating:
4.0
Customer did not leave a comment.
mahmoud abdel
Rating:
5.0
Customer did not leave a comment.
David Glenn
Rating:
5.0
Very pleased with the service. Would recommend UBox to anyone
Ed Staron
Rating:
5.0
Customer did not leave a comment.
Ann Yaroch
Rating:
5.0
Service was super
Ed Staron
Rating:
2.0
My first impression was “cool, it’s a nice truck.” Upon inspection of the storage compartment it was dirty and needed to be swept.
The cab was impeccable though - they did a god job detailing.
However, the trucks fuel was on empty when I picked it up! I took pictures with time stamps. I was informed that the truck was supposed to be at 9/16.
I called customer service and they said they put in a note but then they hung up on me and never bothered.
When I returned my truck later that day - on time - I was met by opposition when I showed them pictures and informed them what happened.
Initially they were reluctant to help and resorted to interrogating me and implied that I was lying.
Thankfully my photos and bank notes proved that to be wrong.
They kind of fixed the issues by giving me a discount but I paid a lot of money in fuel that I felt should have been considered. However because I only had a bank note and not an official receipt they dismissed me.
Overall I was not impressed - especially not with the unprofessional attitude exhibited by the lady in store. Then again, nobody likes being yelled at and accused even if they did help you a little in the end.
John Warren
Rating:
5.0
Customer did not leave a comment.
Sandra Pitzer
Rating:
5.0
Customer did not leave a comment.
Michael Cisler
Rating:
4.0
Customer did not leave a comment.
Davell Johnson
Rating:
5.0
Customer did not leave a comment.
Ariyea Clayton-Bailey
Rating:
5.0
Customer did not leave a comment.
Jim Stark
Rating:
5.0
Sweep out the trailer..had all kinds of screws and metal pieces in it. Operated fine though and the guys hitched it up great.
Karen Clapp-Morris
Rating:
5.0
Customer did not leave a comment.
Edward Levy
Rating:
4.0
Customer did not leave a comment.
john Kernstock
Rating:
5.0
Lots of trucks, well prepared for rental turn around, all lined up and ready to go, only downside is a slow computer. Very well run Uhaul business.
DALE SYVERSON
Rating:
5.0
Customer did not leave a comment.
MARK STEVEN MAINEY
Rating:
5.0
Customer did not leave a comment.
Bridgett Gray
Rating:
4.0
Customer did not leave a comment.
Spencer Dean
|
First Impressions
Rating:
4.0
email my receipt for the charges placed on my card the day you charge them. I am Tired of having to call. several days later to get the dollar amount.
Lawrence Wachowski
Rating:
2.0
Waited an absurdly long time at the desk for assistance. When someone did arrive, Questions were brushed off and it took multiple inquiries to ask for clarity. We were also given a vehicle with no fuel, and had to go BACK to the desk again to clarify that we’d get a fuel credit.
Truck was dirty and the steering wheel was loose. Awful experience, will not visit this location again.
Tamara Bakr
Rating:
5.0
Customer did not leave a comment.
joel pryson
Rating:
5.0
Mark and the team there are great
LUKE MICHAEL KETTERHAGEN
Rating:
5.0
Go over inside/outside with customer!!!
Anthony Maddox
Rating:
2.0
Manager was rude and I fill like I got over charged. I would not recommend this store to anyone!
eva raifsnider
Rating:
5.0
Good overall. Great pe👍
Antonio Gonzalez
Rating:
5.0
Customer did not leave a comment.
PAMELA CLAY
Rating:
5.0
This Uhaul physical site opens as 7 which is a big advantage over the other sites in the area if you are attempting to get something done in one day. Unfortunately, this site did not have a 6x12 open trailer with a ramp available as one was rented from the site some time ago and none have been returned to this site. I rented the 6x12 open trailer without a ramp which turned out to serve our needs almost as well. It certainly would have been more convenient to roll bags of concrete off the trailer.
There is a discrepancy in the weight capacity of the trailer which should be corrected. When you reserve online the listed capacity for the 6x12 open trailer WITHOUT ramp is 2,670 pounds. However, printed on the inside of the trailer itself the capacity is stated as 2,400 pounds. Although in our case we were below both, this discrepancy should be clarified. I have no idea whether the same discrepancy exists for the 6x12 trailer WITH a ramp.
Lastly, I liked the design of the hydraulic brakes on the trailer. I found it ingenious.
john cipolla
Rating:
5.0
Customer did not leave a comment.
Kourtney Ketterhagen
Rating:
2.0
I put in a dispute of charges because I was charged for gas when I took the truck to the gas station and filled the tank until it the gas pump stopped. I put 3.7 gallons in the truck and only traveled 21 miles total. No one has reached out to tell me the resolution of my dispute, and it has been 9 days now.
I have used Uhaul many times in my life and this is the last time.
Marjorie Goodwin
Rating:
5.0
Customer did not leave a comment.
Shawn White
Rating:
4.0
Customer did not leave a comment.
Daniel Taylor
Rating:
5.0
Easy to deal with
garry care
Rating:
5.0
Quit screwing your clients, My experience sucked there, I will NEVER use UHaul again. WOW $30 off next visit, when your company wasted an entire night of my time just trying to pick up a vehicle to rent !! unorganized, a joke, and disappointed. NEVER AGAIN UHAUL
Stacey Sparks
Rating:
4.0
First, the location was awesome and the staff was friendly and helpful. The windshield of the truck was covered in something, on the inside, and one of the employees helped me clean it before I took the truck.
Second: The Truck. What a POS this truck turned out to be. Initially I felt like I was risking my life taking this thing on the highway. Even on an unusually long on ramp, this thing could barely get up to 50 MPH, with the pedal to the floor. The engine was SO loud, I couldn't hear the radio and thought perhaps someone had taken the catalytic converter. Each gear shift was a loud "CLUNK" with the truck lunging forward.
Eventually I was able to get to 65 MPH, but the noise persisted. I literally got off the highway to check the exhaust system as I had a 250 mile trip ahead of me. Everything appeared to be normal so I hopped back on the highway. I managed to make it a quarter of the distance of my entire trip and burned a half tank of gas doing so,.,,,there's something not right with this truck.
After a short break, I fired the beast back up and headed out...eventually, the noise became less and less and I traveled almost twice the distance as the first leg of the trip with the remaining half tank of fuel. By the time I headed back towards home, the noise was tolerable and I could hear the radio more and more, Acceleration improved exponentially and the shifting was smoother.
By the time I dropped it off (2 hours late and $127 in gas for a 250 mile trip) the truck idled smooth, shifted smooth and had to seem like a different vehicle if there was a previous single driver. I imagine the smaller trucks don't get out on the highway often, but they need to just to burn the carbon out of them, or however maintains them need to pay better attention.
TODD KOCIAN
Rating:
5.0
Customer did not leave a comment.
Jeremy Butler
Rating:
5.0
Customer did not leave a comment.
Brian Sheneman
Rating:
3.0
Customer did not leave a comment.
kiyona harris
Rating:
4.0
Although all I can think of is what I consider a nightmare, I can’t blame U-Haul. My issue was the bill I received, that being said I will say it was corrected and I want to say, I thank you.
LARRY GREEN
Rating:
5.0
Customer did not leave a comment.
Christopher Ezell
Rating:
5.0
Customer did not leave a comment.
David Curtis
Rating:
3.0
Customer did not leave a comment.
Matt Pustelnik
Rating:
4.0
Not all of the brake lights worked on the trailer, just one of the upper ones. Otherwise great experience, trailer towed smooth and straight
Ryan Steele
Rating:
5.0
The u-box was a perfect solution to our needs Moved from Florida to Michigan trying to keep expenses most affordable as possible. Per the website determining how many containers would be needed and both local UHaul teams were helpful with drop off and pick of containers. Would highly recommend their services
Susan Wright
Rating:
5.0
Customer did not leave a comment.
shawn sanders
Rating:
4.0
Inside of box truck was wet and dirty. Recommend power washing and drying between rentals
Casey Mcvoy
Rating:
4.0
Customer did not leave a comment.
Marc Egan
Rating:
4.0
Our truck was not clean at pickup, however our rep Whitney or Wendy, sorry I don't have my receipt, was so helpful and understanding I can overlook anything else. We moved my deceased mothers things (she was not aware of this) her caring and calm nature made a frustrating situation better. I would use again because of her. Truck's should be cleaner through.
Sheneice Alexander
Rating:
5.0
Customer did not leave a comment.
Tom Moss
Rating:
4.0
Customer did not leave a comment.
Barry Whitehead
Rating:
5.0
Service was excellent. A rudimentary waiting space would have improved the wait for the hitch installation.
RON VRBA
Rating:
5.0
The team members at this location were super friendly and helpful.
Robie Millers
Rating:
4.0
customer service was Perfect. Patient, knowledgeable and helpful. The truck was PERFECT... new vehicle, well maintained! no issues. The handcart did not work, as the wheel was locked! :(
Paula Hazzard-Reed
Rating:
5.0
Customer did not leave a comment.
Michelle Castanier
|
Overall Experience
Rating:
5.0
Thanks for the unit
Stephen Martin
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Sherry Richmond
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patricia Johnson
Rating:
5.0
I don't get paid to advertise, so I don't recommend any business. However I was very pleased with service of Uhaul & hope business is very successful. I personally look forward in near future to using service again. Very kind & professional service. Thank You.
Anthony Beckem
Rating:
4.0
The truck was frozen and snow covered. It took some time to free the doors and defrost. Some help from the local office or a warning regarding the effort required to prep the truck would have helped. I do understand the conditions were extreme with the bitter cold.
Kevin Snow
Rating:
5.0
Customer did not leave a comment.
Joel Larson
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Deidre Mihok
Rating:
5.0
All Good
Robert Anderson
Rating:
5.0
Great employees who were very helpful. Thank you UHaul!
Clayton Seneca
Rating:
5.0
Customer did not leave a comment.
Robert Jordan
Rating:
5.0
Customer did not leave a comment.
Stephen DeMello
Rating:
3.0
The staff are slightly rude. I was unaware that you have to load your equipment because Stadium does it for you. So I left the business got clear across town and had to go back to pick up the dolly asking for it not to count toward my mileage only to be told it was my fault because I should have loaded it.
Caryn Jo Sylvester
Rating:
3.0
Customer did not leave a comment.
FAYLIN PRIEST-DE GOODWIN
Rating:
3.0
Customer did not leave a comment.
Deborah Choate
Rating:
5.0
Customer did not leave a comment.
Jim Marshall
Rating:
1.0
I was double charged, was told I was being refunded the original charge and then was charge again and never received my refund and now my account is over drawn
Brian Cooley
Rating:
5.0
Mark Malone is the man! He will make sure you’re taken care of.
Ryan Oberlin
Rating:
2.0
Mark (owner) was agitated by other employees and was sharing his thoughts with someone else while I was standing at the counter. Didn’t have 3 pieces of equipment that I requested (2 furniture dollies and one regular dolly). Gave me a dirty truck that I had to drive off the curb onto the street to get it out of its parking spot. According to Mark, “they do it all the time.” This rental experience was completely different than what I’ve encountered in the past.
Sean Randall
Rating:
4.0
The manager was great! The online customer service needs more training.
Gloria Harrison
Rating:
5.0
Customer did not leave a comment.
timothy wells
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Trey Warren
Rating:
5.0
Customer did not leave a comment.
Chee Mun Ng
Rating:
5.0
Easy check in - easy check out. Friendly staff.
Marcia Miller
Rating:
5.0
Customer did not leave a comment.
Stefan Jovanovich
Rating:
3.0
Clean the trucks. Keep them in running order ( the transmission in our rental was about to die) the gas mileage wasn't accurate either.
Amanda Fleming
Rating:
5.0
Uhaul Moving and Storage is always courteous and professional. The vehicles are clean and run well.
Adam Parmenter
Rating:
3.0
Customer did not leave a comment.
Nakia Cobbs
Rating:
5.0
Dropped off after hours. In this instance the app worked great and drop off went smooth.
Peter Aranda
Rating:
5.0
Customer did not leave a comment.
RYAN JEFFREY
Rating:
5.0
Customer did not leave a comment.
Jaquana Williams
Rating:
4.0
Customer did not leave a comment.
Beckey Wise
Rating:
5.0
Customer did not leave a comment.
Erica Buckman
Rating:
5.0
Customer did not leave a comment.
Michelle Hughes
Rating:
4.0
It was fine but we got approval to return our equipment to Lansing MI . Now we are being told we should have not
BRENT SCHADENBERG
Rating:
4.0
It was fine but we got approval to return our equipment to Lansing MI . No we are being told we should have not
BRENT ALAN SCHADENBERG
Rating:
5.0
N/A
Lawrence Arundel
Rating:
5.0
Customer did not leave a comment.
justin Pride
Rating:
1.0
I experienced a blow out on one of the tires and it took 3 hours to get a person from roadside assistance to fix it. My running lights were not working, and I was pulled over by the police.
Ron Perry
Rating:
5.0
I couldn't believe it was finished in under one hour. Thank you very much.
Kenneth Otto
Rating:
5.0
Great place to get a U-Haul! The owner helped me out and gave me all the information I needed to get going with my box truck rental.
Brendan Edgington
Rating:
4.0
It was a clean and secured site.
Latasha Jones
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Alexandrea Bailey
|
Overall Experience
Rating:
2.0
There was a really bad smell in the unit that left our items smelling bad.
Alexandrea Bailey
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
LUCAS RANDALL MCCAULEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tianna Mcclenton
|
First Impressions
Rating:
1.0
Over charged for U-Haul plus didn’t get money back for U-Haul
Vershawna Mccreary
|
Overall Experience
Rating:
5.0
Staff were really great to work with.
Also uhauls app processing is excellent
David Morgan
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
verdell burnett
|
First Impressions
Rating:
3.0
You get an average rating because you literally sent me emails every day to get a review and multiple times a day, all hours of the night. Stop emailing me.
Daniel Harvel
|
Overall Experience
Rating:
5.0
Thanks for the good customer service!
Dazaray Rodgers
|
First Impressions
Rating:
5.0
Great place to store your stuff
Luis Celis
|
Overall Experience
Rating:
5.0
Always helpful to the community
JESSICA BLACKSTOCK
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Andrea Young
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Kenneth Ritchie
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LINDA DENISE HERRON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicolaas Wessels Boer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrew Riddle
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Shalaya Pawlowski
|
First Impressions
Rating:
1.0
i checked in and checked right back out
Shalaya Pawlowski
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
keonde rogers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PATRICIA OCAMPO
|
First Impressions
Rating:
4.0
No complaints. My needs were met. And I know my belongings will be safe for a month.
NATHANIEL GERARD HAYDEN
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KIMBERLY BURRELL
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Cody Proctor
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dequanhayes Woods
|
Overall Experience
Rating:
5.0
Best Uhaul experience I’ve ever had. Jasmine especially and her crew was sensational consistently whether I got a storage space or truck. If you had undercover boss you’d probably promote her to the top and with max benefits, and she’d be an example for the entire Uhaul system .
GREGORY GRATWOOD HILTON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher Winters
|
First Impressions
Rating:
5.0
This is the first time I have received such great service since I can remember. Especially when I was ready to quit using U-Haul because of the rude male I spoke with in Arizona several weeks ago. Jasmine has old school integrity and service, 1st I’ve seen in her generation. She is assistant manager in Kalamazoo. Great staff on Portage Rd.
GREGORY GRATWOOD HILTON
|
First Impressions
Rating:
3.0
There were roaches in my unit.
Tiffanie Head
|
Overall Experience
Rating:
5.0
GM was awesome and very helpful.
Ricky Acosta II
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CASSANDRA EASTMAN
|
Overall Experience
Rating:
5.0
This is a pretty good place to do buisness as long as you stay in touch with them they are very easy to work with. The only thing that I had an issue with at first was finding the number for the actual Uhaul Service center and Storage Facility that I was working with. I recommend that you ask for their direct number when you are in the facility filling out paperwork so that you do not have to go through the corporate phone tree and answering service which by the way is not very helpful and has proved to be very frustrating compared to working directly with the on site staff members.
amanda warren
|
First Impressions
Rating:
5.0
We had an outstanding experience with the U-Haul. We were coming from three hours out of town and hit construction which put us behind our scheduled pick up time. During a busy moving season in a college town, the staff was kind enough to move our pickup and return time to ensure we had adequate time for our move. Pick up was smooth, the staff helpful and friendly. There was different staff on duty when we returned the trailer and moved into the storage unit but the service was the same, top notch. Kind, patient, helpful and had a great sense of humor. Would highly recommend U-Haul Moving and Storage of Kalamazoo (1004 Portage Street Kalamazoo, MI).
CASSANDRA EASTMAN
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Harvey Thompson
|
First Impressions
Rating:
5.0
Jessica on portage rd uhaul is awesome, so nice and sweet when you enter, and very helpful!
Rochanda Pascal
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Valerie Abraham
|
First Impressions
Rating:
1.0
Filthy ruined my couch nice did chew through walls from other units into mine pooed peed all over my furniture will never come to uhaul again will not recommend this uhaul to anyone unless they want to ruined their property and while pandemic ragged uhaul did not care 8% unemployment was crippling people's life's uhaul wanted their money greed careless company good day
Roger Herring
|
Overall Experience
Rating:
5.0
The staff was extremely friendly and helpful. Can't recommend enough to others.
RAYMOND GARDNER
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Melody Coleman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KIMBERLY BURRELL
|
First Impressions
Rating:
3.0
The manager was polite and trying very hard to efficiently handle the folks in the queue waiting for service. Unfortunately, he opted to try to handle two customers simultaneously at two registers. This slowed down the process and was frustrating when it was finally your turn.
George Neuman
|
First Impressions
Rating:
5.0
The guy that helped me was friendly and quick. He even moved the truck for me cuz I didn't feel comfortable backing it up onto Portage rd. Definitely glad i chose this place.
Martin Rimson
|
First Impressions
Rating:
4.0
Thoes stairs were a bear with heavy stuff. Am.grateful for the help when I asked for it. Is a ramp possible? They guys were great! They even told me about a job opening comming up when I asked! Thanks
Lisaann Kelly
|
First Impressions
Rating:
5.0
Ryan Revis was very helpful and deserves a raise
Luis Coronado
|
First Impressions
Rating:
1.0
This was the worst experience ever!! We tried to store our things here but the units we were rented were locked and no one had a key. No one knew what was going on while we had PAID movers to help!!
Janelys Martin
|
Overall Experience
Rating:
2.0
I regret choosing this location for my unit.
Jessica Ivey
|
Overall Experience
Rating:
5.0
It's a perfect place storing your stuff and it takes the worry off your mind that nothing will happen to your stuff but the smaller units could be cheaper like the one I had cost too much money
william pontius
|
Overall Experience
Rating:
5.0
These 2 guys ROCKED it! I hope I get them on the next move in August
Paul Ventimiglia
|
First Impressions
Rating:
5.0
Thank you so much for keeping my U-boxes indoors, safe from the rain. Christian was very helpful & kind to my mother and also with sorting the delivery of the Uboxes out with the movers.
patricia hunting
|
Overall Experience
Rating:
2.0
card machines were down for a few day so i was unable to get into my storage.When we ended our storage there was an opening at the top liking someone tried to come into our storage.
Jordan Taylor
|
Overall Experience
Rating:
5.0
Very helpful in assisting
GILLIAN WILSON
|
Overall Experience
Rating:
1.0
The manager gave away my reserved trailer to someone who just walked in without double checking ID's, etc. Didn't check ID or anything. Told my my box had already been picked up. Not the case.
Rozlyn Ross
|
Overall Experience
Rating:
1.0
We would’ve liked it to use the storage facility in Kalamazoo however when we went to check there are no units available even though we had a reservation
Michael Kessler
|
Reservation
Rating:
1.0
Although I was able to make an online reservation, there were not any storage units actually available. This was very disappointing.
Zachary Porter
|
Reservation
Rating:
1.0
YOU ALLOWED ME TO BOOK A STORAGE ROOM AND THEY SAID THEY DIDNT HAVE ANY WHEN I GOT THERE. I WASTED SO MUCH TIME LOOKING FOR PLACES AND AT THIS POINT I JUST GAVE UP.
luis vargas
|
Reservation
Rating:
5.0
Kevin, the manager, was helpful and attentive to everything that needed to be done with my cross country move.
Alyssa Laney
|
Overall Experience
Rating:
5.0
Friendly staff
Daniel Foley
|
Overall Experience
Rating:
1.0
Never been contacted regarding my account, and every time I call they say they'd call me back...