At the time I went to pick up my trailer the man that was getting the trailer for me told me that my side by side would not fit on the trailer I rented. He was able to change to equipment that would handle my side by side.
Erik L.Customer Reviews for U-Haul Moving & Storage of Kingston
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just keep doing what you're doing.
Milton B.Nothing
Rebecca P.Stacy always makes sure everything is perfect for my trips....
Charles S.Georgie did a great job. Easy in and out. 5 star customer service, thank you very much!
Aaron S.Maybe stop the rain, LOL everything went good.
KEVIN K.Stacy completed my installation professionally and in a timely manner!
Mark M.Very happy with the employees in wyming ave kinston nice girls very friendly and professional
Carlos M.Stacey runs the best Uhaul store in northeast PA. Very customer focused and great service. I have closer options but always go to the Kingston PA location.
Scott P.service was fast and efficient--only problem--got a different dolly than we ordered but the service was great...highly recommended
matt G.The staff are friendly & efficient, and the store is clean & well organized.
Christopher G.Service could not have been any better. Pick up and return we're smooth and timely. Overall great experience.
Brian P.Excellent customer service. Quick check in and quick return.
Lori S.The windows were not cleaned. I had to clean them all when I got home. The gentleman I dropped the truck off with said the truck should not have been rented out in such a dirty condition.
Alfred A.Staff are always professional.
Joseph D.great service the lady was very nice could not ask for better service
frederick H.I,t all went well. I reserved the trailer the day before, and picked up the next. Didn't have any problems. Same on dropping off, very good to deal with. THANK YOU. very happy customer.
John O.Give your workers raise the dudes were bushing their asses
Scott C.Stacy runs her U-Haul better than any other one I have used. I wouldn't go anywhere else but the Kingston location. Thanks Stacy for always providing great customer service!
Kimberlee G.Hire better employees. Dropping off equipment was awful. Employee definitely had an attitude.
Jennifer S.Very friendly and helpful staff
Thomas G. | Overall ExperienceStaff is extremely friendly and very helpful.
Thomas G.Your website doesn't work for onboarding or drop off. Stop over engineering stuff and just make it simple for people to use. I sat for a half hour trying to get my return pics to load on the website before I just left the van in the lot with the keys in it cause it's not my job to make your website work. Same issue for uploading my insurance info at pick-up.
John D.Great customer service and very friendly.
Juliana O.Person in charge needs know how talk to people not be rude or ignorant when you're not being treated in that way
Kevin Z.I had a great experience using Uhaul today. I reserved a truck online but accidentally reserved it for the wrong date. When I arrived the employee (I wish I got her name) informed me off my error. She was able to change my reservation and the rest of the day ran smoothly. The young woman helped to make that happen. Excellent customer service! Thank you!
Darlene C.The staff were helpful and nice
Michael M.Stops hiring stoners
Lenard P.Return was easy and quick. Personnel was very knowledgeable and professional. Great experience
Alexandra W.The staff at this location was extremely polite, helpful and kind. Thank you
Andrew W.Amazing experience Georgie the rep was amazing and chill this is the best U-Haul location I ever used thank you guys for making my experience amazing
Nicole S.I will not use uhaul again
Mark M.Vehicles should be left with a full tank of gas and returned with a full tank, not 3/8.
Daniel F.The store staff went out of their way to be sure we had the correct hitch for a car that we incorrectly identified. The proper hitch had to be ordered quickly since our daughter was only visiting for the holiday week. We are very pleased with the customer care.
Veronica W.Very fast service.
James B.Stacy, the manager is key to the efficient running of this site.
Charles H.Not much . The staff at this location was great
Roy S.Was professional installed and fast awesome work will recommended
Thomas G.This location was wonderful to work with. I have used them several times and the staff is always pleasant and helpful.
CHANDRA B.Wheel wells are dented on trailer.
Christopher R.Great,friendly helpful team that goes out of their to make sure everything ran smoothly
Cheryl M.Nothing!!! You guys were perfect 👍
William W.My move with the vehicle went without incident or flaw. Maintenance and reliability of a rented truck is of paramount importance. A breakdown along a 350-mile trip with a fully loaded truck would have been disastrous for me. Check-in was an incredibly easy and quick process.
William S.Truck was unwashed. Mirrors won't stay in place. I had to pull over and manually clean the electrical plugs for the trailer to have trailer lights.
Justin S.Quick and easy process
Helen S.The staff was amazing
Jovonte V.Staff was incredibly helpful and friendly!
Ron Y.Great customer service.
Bills Y.Stacey and team provide best in class customer service.
Michele K. | Overall ExperienceChecking in after hours was confusing to me
Joseph B.Roll up door in the back wasn't easy to open and close it worked just needed some kind lubricant on the hinges and rollers. The two women employees were very nice and professional.
Robert Z.Friendly, helpful staff. Easy renting experience!
Brian H.N/A
Joseph F.Very friendly and helpful staff. Thanks for everything!
marissa M.Great staff. A++++
chris J.This is the only location I'll go to in my area never had a bad experience a big thank you to the young man who helped me check van back in because the app wasn't working on my phone
Jamie C.I think the storage upstairs should have been downstairs ..It's too hard for elderly people to go up and down steps or put a elevator in for the people
Maureen S.Nothing everything was great. The employees were great
James M.The people @ the Kingston, Pa branch were great! I rented there in the past and will continue.
John M.I won't go anywhere else for a uhaul other than this location. Stacey is the best..always helpful and knowledgeable
Matthew D.Very rude & ignorant staff.
Kasey C.The staff was beyond helpful and amazing!!
Amonda D. | Overall ExperienceExcellent quick service on the drop off especially.
Stuart T.Kingston staff is incredible. Will never go back k to Mundy Street Wilkes Barre complete opposite of Kingston
Michele K. | First ImpressionsI wish it was display storage space to show how big in size the units are
Olympia B. | Online Move InStacy my welcome worker was extremely helpful and move me through the process seamlessly.ver happy to have had her.
Susan D. | First ImpressionsHad to rent 3 units because there was no big ones...could of got a deal or something
Richard H. | First ImpressionsThis Kingston location has great staff members. Very friendly and helpful. I will definitely go back to this location in the future.
Paula V. | Overall ExperienceStuff there was polite helpful and genuinely cared about my situation.
ALEX B. | Overall ExperienceThe service was excellent
Lucille B. | Overall ExperienceGreat team and helpful
Paula V. | First ImpressionsVery helpful and professional.
Shenique J. | First ImpressionsThe staff at this location was exceptional. I've stored since 1989 at different place's and states. The staff at 714 Wyoming Avenue Kingston Pa was by far the exceptional. The facility was well kept and I always felt extremely safe at this facility which was really important to me since it was like my home away from home. I highly will recommend this facility!!
Allison F. | Overall ExperienceIt would be more convenient if the phone line could call directly to the specific office. It always went to a central call center. They said they would leave messages, but I did not know whether they made it through or not. But the staffing on site was great, very professional, and everything was always clean and seemed very safe.
anna m. | Overall ExperienceI love Kingston uhaul services, the ppl are nice and I used them twice for a year apiece...I recommend this place to everyone that needs storage
Kim J. | Overall ExperienceThey are fantastic, sorry I had to relocate my business. I actually owe them lunch on me and I’ll take care of that next week.
Luciano A. | Overall ExperienceI booked for first floor over the phone with the agent and got second floor unit. Tried to talk to management but they refused to listen to me. Had to get help to get stuff upstairs and pay out of pocket. Worst experience ever.
Kashyap K. | First ImpressionsThe staff was always super cheerful and friendly! Even when I'd ask dumb questions, they'd answer with a smile... and I appreciate that because sometimes its intimidating to ask questions.
Thomas L. | Overall ExperienceStacy is thee best 🥳🥳 great customer service skills very polite
Jasmine M. | Overall ExperienceStacy was extremely helpful and knowledgeable. She is a valuable asset to your company!
LINDA Y. | First ImpressionsOver the years I have used numerous storage facilities in different states and the Uhaul storage in Kingston is the absolute winner in my book for several reasons! The unit was very well maintained and secure and easily accessible. The manager, Stacy was outstanding in every way— always polite, courteous, knowledgeable and ready to assist! Thank you for a delightful and “drama free” experience!
Frieda J. | Overall ExperienceStacey is super nice.
Muraad M. | Overall ExperienceVery nice and very helpful
christopher c. | Overall ExperienceVery good customer service
William H. | Overall ExperienceJust a great experience from start to finish.
Michael T. | First ImpressionsStacey and the rest of the staff were excellent. I highly recommend this facility above all others.
luciano a. | Overall ExperienceThe overall experience was excellent. Stacey was helpful, knowledgeable and professional. I was very satisfied with all my experiences throughout the contract. Thank you .
MARY E. | Overall ExperienceGot out early in the month. Could NOT pro-rate my month. Rates kept on GOING up. Could not rent a van 1 way out of state. Had to bring it back.
JOE R. | Overall ExperienceI have all the necessary papers to prove that you scam people with the fuel. I will send the papers to the DA of Pennsylvania. Also, I will send them to the BBB.
lee l. | Overall ExperienceUnits are a bit pricey but the woman who works the desk here is fantastic! She was very helpful every time I was there. Would definitely rent here again.
Chelsea K. | Overall ExperienceFriendly staff, knowledgeable, clean
David J. | Overall ExperienceGood customer service . Very patient and showing me how to use the facility . Very good or online registration process.
William H. | First Impressions2nd storage lease here. Excellent management of the facilities, Stacy is such a pleasure to do business with. The only issue I had were the climbing rates. Overall, I would store here again,
Eri C. | Overall ExperienceAlways very helpful and accommodating..
MARK B. | Overall ExperienceThank you! I would recommend your company.
Rebecca E. | First ImpressionsThey were they were so sufficient
gregory r. | First ImpressionsGreat service
gerald M. | Overall ExperienceOur Storage unit was filled with Rat feces and a dead rat. We had to leave a mattress that was covered in feces and had to throw away clothing and baby items that had feces on them in fear of disease
Nichole L. | Overall ExperienceStacy Eckstein went out of her way to accommodate our needs & requests. She helped lessen the stress of our move.
joseph s. | Overall ExperienceGreat place to keep ur stuff dry n protected from all weather , friendly staff , convenient location
Jamie H. | Overall Experience