Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
More staff. 2 People handing installs, rentals and returns, storage, retail sales and propane. My install took 2 and a 1/2 hours because of the lack of staff.
Stacey Love-Jolicoeur
Rating:
5.0
I rented a car dolly and the equipment stuck. Needs greasing
Tanya Morgan
Rating:
4.0
Attentive and helpful
Spencer Green
Rating:
5.0
Ensure the truck has a dolly...
Mauro Sepe
Rating:
3.0
Customer did not leave a comment.
Sean Place
Rating:
5.0
Customer did not leave a comment.
Bryan Basford
Rating:
3.0
Customer did not leave a comment.
Lalit no
Rating:
5.0
Customer did not leave a comment.
Benoit Proulx
Rating:
4.0
Customer did not leave a comment.
scott hannaford
Rating:
5.0
Customer did not leave a comment.
Gregory Hoadley
Rating:
5.0
Continue great service
jack mccalpin
Rating:
3.0
The trailer was in good condition but one of the binders for the retaining strap was badly rusted and very difficult to operate and it is a critical part for the safe transportation of the load.
HERBY TESSIER
Rating:
5.0
Customer did not leave a comment.
Paul OBrien
Rating:
5.0
Customer did not leave a comment.
Joelle Gingras
Rating:
5.0
Customer did not leave a comment.
Mark CADDICK
Rating:
3.0
Customer parking would be a nice asset
Todd Gowlett
Rating:
2.0
The IT situation at this location is abysmal. The poor staff were trying but unable to check me out due to outdated and insufficient hardware and or software. There was about 30 minutes of just waiting to pay. For some people, that wait could have made them quite irate. I suggest some more care with the computers and server, invest in a more efficient staff and customer experience.
Tina Circelli
Rating:
4.0
More parking, please! Otherwise excellent.
Sarah Klapman
Rating:
4.0
Customer did not leave a comment.
bill potts
Rating:
5.0
Everything went exactly as planned. The check-in was very quick once I arrived in the morning and the uhaul was in great shape. Really can't beat the cost!
Jennifer Ducharme
Rating:
5.0
I left a set of keys and building fob for my apartment and need to pick them up tomorrow.. It was too late to get them because we had put uhaul fob into alot and returned and then released we had left our set of keys on the dashboard slot..I'd appreciate to pick them up tomorrow before someone takes truck March 22 as early as possible as I do need them and don't want them lost.
Pamela Howes
Rating:
5.0
Customer did not leave a comment.
donald macdonald
Rating:
3.0
Customer did not leave a comment.
Lori Pullman
Rating:
4.0
Only reason for not a perfect score was not the fault of staff. It was due to technology issues with U-Haul systems. Working in IT it’s frustrating to see slow poorly run IT systems.
Josh Anderson
Rating:
5.0
Customer did not leave a comment.
wallace lloyd
Rating:
5.0
Rob and his team are very professional. Rob helped me directly, and was able to get us a very good price, not to mention he was pretty funny while we were chatting. Overall, would go there again for all my moving and storage needs!
Mike Napier
Rating:
2.0
Give back a refund of money when you give client 2nhrs and they only use 1hr. Plus, online it says you can use a bank debit Visa at the rental yet you can't so I was forced into a uhaul for $50 when I reserved a van at $20. I only used vehicle for 7km and again paid $50
Sean Zhang-Smith
Rating:
4.0
Needs more space for parking though I had no problem. Well stocked and great experienced service
Roman Szumski
Rating:
5.0
Customer did not leave a comment.
Marie Elise Labbe
Rating:
3.0
Customer did not leave a comment.
Derek Hartling
Rating:
5.0
Always an excellent service from Rob and his team. They always go above and beyond to ensure we are takin care of. 5 stars!
Patricia English
Rating:
5.0
Customer did not leave a comment.
Aleck Ronald Lancaster
Rating:
5.0
Customer did not leave a comment.
Natalie Witton
Rating:
5.0
Customer did not leave a comment.
DENISE SOKOLSKY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sarah Doughty
Rating:
5.0
Everything went smooth. Very pleased
Andrew House
Rating:
5.0
Customer did not leave a comment.
Devan Barr
Rating:
5.0
Customer did not leave a comment.
Dustin DePaola
Rating:
5.0
Customer did not leave a comment.
Michael Fouks
Rating:
5.0
Amazing
Abhishek Reuben Dass
Rating:
5.0
Customer did not leave a comment.
Andrew Arsenault
Rating:
5.0
Rob was excellent, had me in an out in a timely fashion, equipment was well maintained and perfect for what I needed as Rob recommended it!
matt halle
Rating:
2.0
Mauvais traitements. Pour plus de détails, contactez moi.
ISSOUF KAFANDO
Rating:
5.0
Customer did not leave a comment.
donald macdonald
Rating:
5.0
Trailer was not clean like a U-haul truck would be, but this was irrelevant. The trailer was well equipped and maintained and worked very well for moving my disabled vehicle. An easy and positive experience both renting the trailer, picking it up, using it, and returning it. Well done U-Haul.
Alexander Meller
Rating:
4.0
Online Reservation process became “bumpy” - wasn’t easy to reserve for 3 days.
Agents on telephone call to modify reservation were very helpful.
Staff at this location were courteous and very helpful - I highly commend them.
Vehicle return was expeditious.
jerzy romaniec
Rating:
2.0
The manager on duty (I believe, young man with a brown beard) flipped out in front of his staff and employees in an extremely unprofessional manner. He threw the keys on the floor for the employee to pick up and when people gave him a look he said "well I can't throw them at your head".
I was disgusted someone like this can have power over anyone else.
colin morris
Rating:
3.0
Customer did not leave a comment.
Victor Machado
Rating:
5.0
Customer did not leave a comment.
Ariel Matheson-Fitchett
Rating:
3.0
Upgrade equipment....Truck had almost 100k and needed new seats.
A little more customer focus at check in would be good. I felt I was interrupting their time . Returning truck was great and rep was very professional and friendly.
John McBoyle
Rating:
5.0
Customer did not leave a comment.
Curtus Roach
Rating:
5.0
Customer did not leave a comment.
Debbie Wright
Rating:
5.0
Customer did not leave a comment.
MURAD BAKHSHI
Rating:
5.0
Customer did not leave a comment.
Stiff Tim
Rating:
5.0
Customer did not leave a comment.
Bill Shepherd
Rating:
4.0
Customer did not leave a comment.
BARBARA LUNMAN
Rating:
5.0
Customer did not leave a comment.
Ian Holley
Rating:
4.0
Al was an amazing representative and helped us from beginning to end. We had a very pleasant experience. Thank you
Debera shelley
Rating:
5.0
Customer did not leave a comment.
Tim Monnich
Rating:
4.0
Great service
Raymond Pothier
Rating:
4.0
Staff was great
Trailer rented was in good condition.
Had to accept a substitute trailer because there wasn’t one the size I initially rented.
John Cooper
Rating:
5.0
Fast and easy service
Finn Thinghuus
Rating:
5.0
Service is excellent
Eddington Chapanduka
Rating:
5.0
Great stafff
Taylor Linderman
Rating:
2.0
I had booked a one way car dolly/trailer weeks in advance. There was one on site, but it was not available for one way use. We had a long day of packing and driving ahead of us with a 1200+ km trip and had to make a detour adding and additional 1.5 hours to our trip to pick up a car trailer. At the Portland uhaul site we had minimal assistance, longer wait, and had to move other truck and trailer out of the way to access the car trailer. I use uhaul as there is not much for alternative options, but have little confidence leading up to my rental that the equipment will be available or in the location I requested.
Landon Brown
Rating:
1.0
UHaul Kingston has the worst customer service. I can provide the evidence for the same. Do let me know if you want more details.
faheem akhtar
Rating:
3.0
The part to adjusted the chair back was broken. Customer service was good truck was mostly clesn was kind of dirty but not overly.
Natasha Roth
Rating:
4.0
Overall, the rental experience was good but I was surprised to hear that the gas tank is only 1/4 full to start with. The tank shall be full to start with.
Vinay Sudera
Rating:
5.0
Customer did not leave a comment.
AMANDAH FORD
|
Overall Experience
Rating:
5.0
Lot is very crowded and hard to get in and park
David Wheeler
Rating:
3.0
Customer did not leave a comment.
Robert Washer
Rating:
2.0
I booked the U-Haul at 89cents a km and when I arrived there they charged me 1.09cents a km. I don’t think is far that I booked something at a price and then they charge it to a new price not happy and they girl working there was rude not friendly at all. She said the fuel was almost full when I got in the truck it was 3/4 tank. I took pictures for proof. Definitely won’t be using your service again unless this is taken care of.
Nolan McEathron
Rating:
5.0
take credit card for incidentals but option to pay by debit
Jessica Grant
Rating:
5.0
Customer did not leave a comment.
Donn Mclean
Rating:
5.0
Customer did not leave a comment.
Nicole Baker
Rating:
5.0
Customer did not leave a comment.
Jakob Morey
Rating:
1.0
Automated return process was bad. Please use a human to avoid errors.
Callum Anderson
Rating:
3.0
When I called to extend the rental because we were running late, the representative advised there would be an extra charge for that but did not tell me that the pre authorization amount was going yo be charged to my credit card instead of my being able to pay it on debit when I returned the truck. Your representatives should advise this instead of it being a surprise at the truck return.
Jennifer Ley-Page
Rating:
5.0
Good experience overall ... will use UHAUL again!
Mark Jewett
Rating:
3.0
The total cost of the rental ended up being double what was quoted at time of booking. There needs to be more transparency about total costs.
Judy Stephenson
Rating:
3.0
Brand new pickup. Wish I needed it longer. Great truck. Check in and out a breeze. Good experience all in all
Michael Kutz
Rating:
4.0
Customer did not leave a comment.
Suzanne Gervais
Rating:
5.0
Customer did not leave a comment.
Melanie Molaro
Rating:
5.0
Customer did not leave a comment.
Len OSullivan
Rating:
5.0
Customer did not leave a comment.
Donelda Korponay
Rating:
5.0
Customer did not leave a comment.
DEVAN BARR
Rating:
4.0
Do allow for paper process.
Difficult fir non tech person like me to do things on phone.
Mohammed Dhooma
Rating:
3.0
Customer did not leave a comment.
WADE CARTER
|
Overall Experience
Rating:
4.0
Huge hole in top of our storage locker.
Jane Minor
|
First Impressions
Rating:
4.0
Since it was a snowstorm, just salt the parking lot a little better. But other than that no issues. Good people!
Julie-Cynthia Hart
Rating:
5.0
Customer did not leave a comment.
John Jamieson
Rating:
5.0
Customer did not leave a comment.
Kelly Kehoe
Rating:
5.0
Both staff members that I dealt with were very professional and a credit to U-Haul.
Andrew Mace
Rating:
5.0
The Dolly we received didn’t have a strap supplied to wrap around the furniture item.
Len OSullivan
Rating:
5.0
All aspects of my rental experience were handled smoothly and without any issues. Very happy with the experience.
Michel Brisebois
Rating:
4.0
Customer did not leave a comment.
Tracy Duff
Rating:
5.0
Customer did not leave a comment.
James Brett
Rating:
1.0
Customer did not leave a comment.
jennifer thompson
Rating:
5.0
Customer did not leave a comment.
Laura Hennessey
Rating:
5.0
It would be nice if the gas left in the truck that is over what you used could be credited to the cost. We had no way of knowing how much fuel it would use and left a quarter of a tank above what was in it when we picked it up. We were told that there was nothing we could do about that.
Rene Coulas
Rating:
5.0
Customer did not leave a comment.
Andrew Canham
Rating:
4.0
Customer did not leave a comment.
Micheal Wright
|
Overall Experience
Rating:
5.0
Rob Kilfoyle was so nice and extremely helpful! Very grateful for his service from booking to move out he is wonderful!
shannon mcgrath
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle BOOTH-UYEDA
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Hillar Aitken
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maybelle Bedell
|
Overall Experience
Rating:
4.0
Had some issues sorting out the unit at first but it was a good experience overall
Jen Ferguson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony Abraham
|
Overall Experience
Rating:
5.0
Very friendly and accommodating staff. I had to coordinate an 8 hour move while house-hunting and changed my dates and plans several times. Staff were always patient and understanding. Highly recommend!
Beth Lambert
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony Abraham
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daniel Smith
|
First Impressions
Rating:
5.0
Great job
Micheal Baumhour
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHANNE CANAM-HARGROVE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dixie Rabbe
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
levi morris
|
First Impressions
Rating:
1.0
I found one girl very rude and ignorant has no clues on customer care especially when we leave money into your paychecks, I was told I'd give that one extra day to remove a bed out of my storage facility they went and put a lock on it and I had to pay an extra month where I lost my keys on 16th had to get a locksmith then that my van broke down cost me $600 to remove my bed that includes the extra $100 fee for an extra month I did not need I went the next day to remove my bed out of the storage locker and there was a lock on the door and the gentleman would not remove it I told the girl never to speak to me again in the phone she speaks with I find some stuff including the manager extremely rude to the people who put a paycheck pockets the manager should have gave me the extra day to remove the bed then the locker would have became available to rent to others, I'm not impressed with the conduct of one girl and one or two staff members there they need to improve their customer relations8
James McColl
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nancy poncia
|
First Impressions
Rating:
5.0
Helpful staff, clean facility, great price.
Patrick Jones
|
Overall Experience
Rating:
5.0
Clean facility, friendly and helpful staff, and very reasonably priced.
Patrick Jones
|
First Impressions
Rating:
5.0
occasionally a u box was in front of my unit, but the staff moved it right away. The staff was very friendly. When I need to store my bike again I'll look you up.
CHRISTOPHER CARLETON
|
Overall Experience
Rating:
5.0
Warn your customers on the lower level about the pipes that go through first go in I bang my head off the sprinkler system pipe and I got a little bit of a nasty bump on my head you should taste the paint all your pipes in the locker yellow with caution watch your head they have to go down to the hospital tomorrow I have a headache since
James McColl
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Cindy Hilton
|
Overall Experience
Rating:
1.0
Rob - the manager is terrible.
Joyanne Jarva
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mavis Rockey
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Cindy Bleakney
|
Overall Experience
Rating:
5.0
Smooth move in and move out process made the experience with U haul a very convenient option for storage.
Rose Ombuoro
|
Overall Experience
Rating:
5.0
Very helpful and very knowledgeable. Would use them again, and recommend UHull to family and friends.
Angela Curran Greer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mohamed Mohamed
|
Overall Experience
Rating:
3.0
Storage facility smelled of cat urine in places.
Mark Drummond
|
Overall Experience
Rating:
5.0
Very helpful staff at the Princess Street location. Great job.
Melvin Skeete
|
Overall Experience
Rating:
5.0
The people on duty helped me find solutions to my storage issues. They generally cared and made storage easy.
CHRISTOPHER CARLETON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mohamed Mohamed
|
First Impressions
Rating:
4.0
Thanks Rob,
Lighting wasn't *that* good...
Drew
Andrew Waddington
|
Overall Experience
Rating:
3.0
Didi not have a larger unit available as per rep mentioned the morning I visited. I would have appreciated a call to confirm it was the smaller unit and try to find two together. As I booked a truck I received one month free rental but that only applied to one unit not the second that was needed. I feel due to the amount of money I have spent with U-Haul, the second unit fee could have been waived for the month as well.
Lyndsey MacDonald
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashley Baker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cindy Bleakney
|
First Impressions
Rating:
4.0
Gave me wrong lovker at first your web site is vomfuding and misleading info but moral of story... guy corrected mistake. I was not upset on pricing just gave me wrong locker is all from what i reserve.. great unit...i thought slip leval was the locker with a shelf...not upstairs downs stairs split level a gew stairs does not matter to me..
James McColl
|
First Impressions
Rating:
1.0
False advertising. During online reservation of a one-way moving truck I was offered 1-month free storage at the truck pick-up location. Staff denied usage of said storage unit stating I would take advantage of the free month. They stated that policy was to only honor the free storage at the destination. The destination doesn't have a storage facility.
Rhyan Mitchell
|
Overall Experience
Rating:
1.0
False advertising. During online reservation of a one-way moving truck I was offered 1-month free storage at the truck pick-up location. Staff denied usage of said storage unit stating I would take advantage of the free month. They stated that policy was to only honor the free storage at the destination. The destination doesn't have a storage facility.
Rhyan Mitchell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Taylor Kaufmann
|
Overall Experience
Rating:
5.0
Friendly staff and very accommodating.
Tannis Fleming
|
First Impressions
Rating:
5.0
Kingston team is doing a great job
Matthew Handford
|
Overall Experience
Rating:
4.0
Parking is an issue and we learned the hard way what a split level was (nothing to do with the locker, but the location of the locker - upstairs), other than that we were satisfied.
DANIEL PATTERSON
|
Overall Experience
Rating:
5.0
Graet place
John Adams
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
wayne greene
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
susan cain
|
First Impressions
Rating:
1.0
I paid for the storage unit, added items into the unit locked it and left.
The next afternoon I return to the unit and find a lock from uhaul on the door that says I haven't paid my fee.
So I proceed to front counter and show my receipt for it being paid and was let into my storage unit. This was very inconvenient to say the least. I do not see how paying 216.00 is worth being locked out of my unit the next day, this needs to be remedied or I will leave the facility and find somewhere else to use for storage.
Is anyone going to make this better ?
Amy Lees
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALBERT RAMOS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sheri Ellenberger
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
HEATHER O'CONNOR
|
Overall Experience
Rating:
5.0
The staff are friendly and helpful. The facility is clean, safe and well-lit. I would definitely recommend.
laurie ross
|
Overall Experience
Rating:
5.0
No issues at all. Staff has been great from the start.
rachael corbett
|
First Impressions
Rating:
3.0
It has been difficult for me to have to carry items up stairs. Have moved elsewhere to ground level
thersea romano
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kathan Jones
|
Overall Experience
Rating:
5.0
Everything was excellent. My stuff was there for about 9 years, which was longer than I originally thought.
JEFFERY KEUNING
|
Overall Experience
Rating:
4.0
when working/sorting things in our storage unit 1813, the hallway light often went off and made it pretty dark in there. wish the sensor lights stayed on a bit longer. I also found it a bit challenging accessing the entrance for unloading/loading. Access cards would be so much handier than walking-in the main office when staff are often so busy or not available.
Gisele Cyr
|
Overall Experience
Rating:
5.0
Staff were very helpful!
ADAMAHMAD HASSAN
|
Overall Experience
Rating:
5.0
Facility was very clean, staff was awesome. The moving carts available to use were great.
Colleen Hood
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
james grant
|
Overall Experience
Rating:
1.0
I am disappointed. I am being harassed with emails and mails about bills that I didn't incur. I only used 1 storage space and I exited the space before it was due and I'm getting bills for another storage that your staff mistakenly added to my account. Please stop harassing me with bills and talk to the staff at the Kingston location.
LYDIAMORIJADE ADUNOLA
|
Overall Experience
Rating:
5.0
The staff were awesome they helped me extend my time a are very knowledgeable very easy to get along with couldn't have asked for better staff or you'd like me to have them once on princess street
DEBRAA FRASER
|
First Impressions
Rating:
3.0
Price for the space was high. In retrospect would not have stored and not likely to do it again.
Otherwise nice facility.
Christopher Davis
|
Overall Experience
Rating:
5.0
I rented a truck at the start and end of my 6 month storage rental and am very happy with the facilities, the equipment and the staff. Rob Kilfoyle was very helpful, knowledgeable and friendly and made everything involving U-Haul easy and stress free.
Steph woloshyn
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debbie Fraser
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kathryn Merry
|
First Impressions
Rating:
4.0
It was inconvenient that i could access the storage facility only during business hours. Other than that everything was great.
Barb Chant
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Courtney Patterson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pat Mercure
|
Overall Experience
Rating:
5.0
The staff were all super amazing,
christopher haggart
|
Overall Experience
Rating:
3.0
Hello,
The Storage unit was clean and I did not have any problem.
But for three months they were charging me extra money and the manager instead of fixing the issue was insulting me that they did not charge me extra money until I called Uhaul customer service and they open a case for me and fixed the issue. Do not accept any pre-authorized payment.
Thanks.
Maziyar Madani Hosseini
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark Snider
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anna de los Reyes
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Pat Mercure
|
First Impressions
Rating:
2.0
Staff at this location were grumpy and customer service was not there.
Darcy UMPHERVILLE
|
Overall Experience
Rating:
5.0
When I was at the location everything was amazing. Wonderful staff and very clean place. I had trouble contacting the office. I live 7 hours away so needed to speak to someone at the facility. I called at least 40 times at different times and no one ever answers the phone. It goes to the call center. The wait time can be an hour to speak to someone and then they are unable to answer the question because they are not at the facility. I even tried speaking to my local uhaul to see if they could get through. The answer was no. Even though it is a pandemic, I think the local phone should be answered.
Thanks
Liz Foster
|
Overall Experience
Rating:
5.0
Excellent from start to finish. Loved doing bussiness with Uhaul. Would come back again or recommend to others. Thanks, Brian.
Brian Allen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan Heyman
|
Overall Experience
Rating:
5.0
Staff are excellent dealing with the public .Really nice and helpful people. They are great workers.
Brian Allen
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sharon Beck
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Epifanio Gonsalves
|
Overall Experience
Rating:
4.0
Confusing as to why the u-haul system requires 3 phone contacts and 2 addresses to rent a storage room. Alternatively phone contacts I understand, but a 2nd address does not make sense.
Staff was very helpful in the setup process overall!
Epifanio Gonsalves
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
jordan Smith
|
Overall Experience
Rating:
5.0
Excellent customer service
Susan Heyman
|
First Impressions
Rating:
4.0
Very easy check in, facility was clean and organized. Staff was very courteous and polite.
Overall very satisfied
kevin penrose
|
First Impressions
Rating:
4.0
The entire process from renting a U-Haul truck, moving my belongings into and out of storage was seamless. The facility is clean, well lit and secure. Staff are friendly and helpful. Would recommend.
patty wakins
|
Overall Experience
Rating:
3.0
I had my storage rental and used it for only 9 days on second month and had to pay for full month did not get prorated I find that totally wrong u should tell customers before renting to them
Adam Hart
|
Overall Experience
Rating:
5.0
Guys at the facility were helpful
Adam McIntyre
|
First Impressions
Rating:
5.0
It was free for the first month with the rental of a moving truck which was a Godsend!.
leslie dupre
|
Overall Experience
Rating:
4.0
We got off on the wrong foot bc of workers from the states when I called to reserve giving me wrong information and booking etc. The manager was good about fixing them and helped me to achieve plans.
Candace Cordeiro
|
Overall Experience
Rating:
5.0
Great service. Very friendly, a pleasure to deal with
Beth Kuyntjes
|
First Impressions
Rating:
5.0
great
John Copus
|
Overall Experience
Rating:
1.0
booked online,wrong storage unit & no unit(s) to fit our 20’ Truck avail. One way gets no free month, doesnt state that online? Just poor customer service overall, storage area lock broken, bye Uhaul!
RAYMOND ARRINGTON
|
Overall Experience
Rating:
2.0
Booking online wasn’t working at store, got the wrong locker at first. Was also told you dont get a free month of storage if with one way truck rental but say nothing about that online during booking!
RAYMOND ARRINGTON
|
First Impressions
Rating:
5.0
Great place good staff.
Peter Wadden
|
Overall Experience
Rating:
5.0
Staff were courteous & helpful. Storage unit & area was clean, well lit & secure. Would definitely choose uhaul again
Sandra Hickey
|
Overall Experience
Rating:
4.0
Very helpful staff. Professional and polite
NATALIE KYLE
|
Overall Experience
Rating:
4.0
The parking lot is often difficult to maneuver; sometimes the rental trucks and trailers almost block the entrances to the storage unit area. This makes it hard to park close to load and unload.
VIRGINIA LETOURNEAU
|
Overall Experience
Rating:
5.0
Friendliest and best customer service I have experienced from a uhaul office .
peter waddingham
|
Overall Experience
Rating:
5.0
No comment
Garth Cook
|
Overall Experience
Rating:
4.0
When logging in i see 'Next rent due: (date) 0$. the charge appears 1 day after the due date. So when i log in before the date I assume 0 is due, but then incur late fees as rent show AFTER due date,
INAYAT CHATOO
|
Overall Experience
Rating:
5.0
We had rented a storage unit in Kingston 6 months ago as well as a truck to first get the items there and again to transport everything to the new apartment. Everything went very smoothly. Thanks!
Madison Aubie
|
Overall Experience
Rating:
5.0
Cameron was especially helpful -- the other two guys were super as well.
MargStark
margret stark
|
First Impressions
Rating:
2.0
Property of mine he staff didn't seem to care anout.T never camebuthaul storage into uent wd brushed it off while explaining to me they had absolutely no intention of looking at the camera feed .
Maryanne Bauder
|
Overall Experience
Rating:
5.0
Great as always
Troy Donihee
|
First Impressions
Rating:
5.0
These people are fantastic, very personable.
Troy Donihee
|
First Impressions
Rating:
5.0
Excellent service
Kandice Jones
|
Overall Experience
Rating:
5.0
Great customer service, everyone was very professional and friendly. Truck and storage unit was ready when I arrived and both very clean. Would highly recommend for any moving needs!
Laura Edwards
|
First Impressions
Rating:
5.0
The Kingston Uhaul staff were extremely helpful and accommdating and made a big difference in the way we experienced the service
gabriela ludusan
|
Overall Experience
Rating:
5.0
Staff are courteous. Very clean facility.
Irene Arruda
|
Reservation
Rating:
5.0
Staff was very friendly at all times. If I ever need storage I would definitely go to u haul.
JILL JODOIN
|
Overall Experience
Rating:
1.0
Not a good service, person taking me in was not friendly, looked very tired and angry.not able to provide why.
Never use it again.
Jinhoon Lee
|
Reservation
Rating:
5.0
All good
Richard Ciardella
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Overall Experience
Rating:
1.0
Disorganized and incompetent, have yet to be able to actually talk to the manager. Recurring issues with being charged for a service that is no longer being delivered as my belongings were picked up.
Kaitlin Gibson
|
Overall Experience
Rating:
3.0
Got there my order had not been processed despite visiting the store physically 2 days prior to my pick up
Stephen Njuguna
|
Overall Experience
Rating:
1.0
You are sending me emails when I did not make this reservation. I have asked a manager to call me TWICE about this breach in customer confidentiality. If you want to make this right call me 4037637474
Trish Sosnowski
|
Reservation
Rating:
5.0
Move out date was Sept 4/18
Dalton Budhram
|
Overall Experience
Rating:
5.0
Very friendly staff it was very quick and no hassle getting picking and dropping off the truck I would recommend uhaul to anyone it made my stressful day easier Even when booking the truck was great
Patricia Moulton
|
Reservation
Rating:
4.0
We were happy with the service we received. Thanks!
roxane hamm
|
Overall Experience
Rating:
5.0
Great location and service
GEOFF MAINPRIZE
|
Overall Experience
Rating:
4.0
The staff made an critical error and were hard pressed to resolve the issue causing me to return multiple times because of their incapacity to fix their own mistakes.
GARY LAMBO
|
Overall Experience
Rating:
1.0
The truck that I rented was all bit up... nobody walked around the vehicle to show me those scratches and broken parts. It looks like employees are doing a favor to you
Neumar Ramos
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Overall Experience
Rating:
3.0
Got instigated about smoking the vehicle when explained I wasn’t smoking in It, a young guy looked at me and said are you sure you weren’t smoking darts. Not impressed at all.
sarah poole
|
Reservation
Rating:
1.0
Since there is a 200 character limit all I can say is that after my experiences I will never recommend u-haul to anyone nor will I use it ever again. It’s prettu clear no one knows how to do their job
Christian Kelsey
|
Overall Experience
Rating:
2.0
Used location twice over the last 13 yrs.Moved out & was indicated that I would get a partial refund (by Mgr) for pretty much a month's rent.No contact from U-haul despite calling/Email them.Disapp'd.
ERIK FAREVAAG
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Overall Experience
Rating:
2.0
The truck felt like I wouldnt make it across the street. Dangerous steering column. Poor brakes.
The staff are cold too customer and each other. Not one smile or a thank you. I felt sad for them
kevin allt
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Overall Experience
Rating:
3.0
The uboxs were late and I had a very difficult time trying to talk with a person at the Kingston location. Though I did speak with several people that were helpful this comment box does not have enoug
Denise Dalton
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Overall Experience
Rating:
1.0
Staff at the facility seemed overwork and were always in a rush. I was never given a clear path between my u-box and my vehicle. I had to move around obstacles each time.
Yantian Li
|
Overall Experience
Rating:
4.0
Excellent service all around at this Kingston location.
Rene Maillet
|
Overall Experience
Rating:
5.0
You’re on line staff is horrible maybe one out of 10 or affective...
John David
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Overall Experience
Rating:
5.0
The Kingston staff are fantastic, and accommodating ...
There is only one pragmatic online person ( her husband is in the Navy in San Diego) All the rest Should not be picking up the phone for you.
John David
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Overall Experience
Rating:
1.0
Understaffed with a poor attitude towards customers.
Bill howard
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Overall Experience
Rating:
4.0
Have used this site for many moves in the past and would definitely return.
Roberta Fisher
|
Overall Experience
Rating:
5.0
Overall U-Haul storage facilities are great. Clean, secure and welll maintained. I never got the after hours code so I was not able to access the facility. I only need this once so not an issue.