Everything is excellent
Augusta DukeCustomer Reviews for U-Haul Moving & Storage of Downtown Kitchener
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employees were awesome, attentive, and efficient. They had great customer service, and the trucks/store were clean and well organized. Keep up the great work guys! It seems this location could use more 20' trucks though.
Dan ScottThey were accommodating and efficient. And all of the staff was friendly.
Wayne Aspinall#nailedit
Steve ChurchmanThere was a scratch on the vehicle that I didn’t notice and was not having the “x sticker”. When I got back, the employee started blaming me for the scratch and was about report that on my booking, which eventually would have been caused me extra money. I didn’t accept that since there was nothing happened from my side to cause that scratch. Later on the employee called someone and confirmed that the scratch was on the vehicle before. I’m glad that I didn’t have to pay for it. But the struggle that I faced during the post inspection was not acceptable.
Grace GeorgeThe truck was in clean and perfect condition!
Oriol GuerraNo improvement needed. Everything was as planned.
Brenda MoffattGreat
victor aguI felt overcharged and the staff were not able to explain the breakup of price
Prateek SinghInside van in back was dirty.. wasn't cleaned.. we had to lay something down to protect furniture
Karol OrlowskiIs a very nice people and they explained everything to the customer,I’m very very happy .
Yoslainis Corrales GarciaLet customers know online exactly where the location would like the vehicle dropped off (under the canopy).
Luke WarzochaGreat job by the UHaul crew from the both sides Canada - US. Great experience, easy and smooth process to pick up and dropp off the truck
EDWARD CUSTODIO CONTRERASQuick, easy, affordable. Great service!
Kristie BannonStaff was friendly, helpful and knowledgeable.
Karin Stieg-DrobigWHAT HORSE SHIT - CALLING ME A DAY BEFORE INSTALLATION WHICH I BOOKED OVER TWO WEEKS AGO JUST TO CANCEL. I PLANNED A VACATION AROUND THIS APPOINTMENT - YOU"VE FUCKED ME OVER BIG TIME !!! FUCK YOU!!!
Jordan McCarthyProcess for vehicles taking is too long They took aprox 45 mnt and than also they cant do contract online. They did process manually I feel little unsecured for payment because they took my credit card for manual process. Vehicle cabin foot floor is too slippery because of the polished the floor which is unnecessary.
Avi Anilbhai DesaiTanks…
Astrid MirandaThe amount I was invoiced was almost double what it should have been. After a couple of phone calls to try and straighten this out which included sending photos of before and after odometer I still had to go to the store to finally straighten it out. Even then it took another day to credit the original invoice on my credit card statement. Very disappointed with the amount of time I had to spend to straighten this out. Best regards Mike Bliss
Michael BlissAwesome
len koebel flooringVery good
Emad AlazabEfficient rental process. Lots of vehicles. Busy location. I was disappointed that per km price had jumped to $1.09, especially after renting 2 days later from Brantford uhaul and finding that they were still charging 89 cents per km.
Timothy BloedowI'm very upset with the service as a whole. Firstly, the service at the counter was not good. Second, I asked about Dolly and the attendant told me it would be inside the truck. When I went to pick up the truck, there was no dolly inside. I quickly returned to the store and the attendant had already closed the store and left. And lastly and most regrettably, when I went to do droppof the app did not complete the process when entering the credit card. It always gave the information denied. I tried with two different credit cards. So, I took photos of the odometer to protect myself and placed the key in the location indicated on the dropoff. To my surprise I saw today that I was charged 5 (FIVE) times on my credit card!!!! There were four charges on the RBC card and one on the National Bank card. Now I will have to go back to the store to ask for a refund on these charges. In short, the experience was terrible from start to finish!!!
Claudio Henrique Da Silva MelloOur Customer Support was very helpful and very knowledgeable.
john akshithSome times shortage of workers. Other is good
Tesfit MezengiaFriendly staff. Helped me even while going home.
paras chawlaSame experience as always. App tells us to pick dropoff location, won’t let us. Supposed to get a call Friday to confirm our booking, no call. Reserved a truck and a dolly, no dolly, AFTER moving our pickup location to a different CITY to have a dolly. Told they are 1st come 1st serve but wouldn’t let us have the 1 they had there because somebody else called about it. Moved our drop off town from anywhere near us to much farther away. Kept saying they were adding extra km’s to accommodate but we got charged extra km’s. Received 3 different totals for how much the extra charges were, 2 totals shown on app & 1 in an email. Drop-off location didn’t know we were coming, and the one we wanted but weren’t allowed to have for some reason then calls us looking for truck. It’s not this location that sucks, it’s U-HAUL. In past experiences they have: given us a much smaller truck than reserved/needed; moved our pickup location to a different city without telling us until we got there; and given us a truck with a punched-out ignition, completely inoperable, and blamed it on us when we’d just walked out, seen it, and walked right back in, then argued with us FOR SEVERAL HOURS before deciding to find us another truck. Always a horrible experience with U-Haul.
Julie RyanGood service and new , well maintained vehicles.
Dean Farrugiaseamless and efficient process. customer service rep was excellent and professional
Chris SullivanHelpful staff. Awkward moving to second floor.
RICHARD REIVE | Online Move InWill never use this sevice again in my life
yi xiangThe snow had not been cleaned off my truck and the box door was frozen so I really struggled to open it.
William BoldtAlways more smiles!!
Paullen BernierWhen I returned the truck and explained the challenges, I would have appreciated a thank you for your information we will take that into account and see how we can better coordinate our reservations and pick ups rather than the there is nothing we can do. I did let him know that he could look at the latch lock that had seized because it could prevent an injury for a future customer as I bruised my knuckle opening it and the gentleman at the Halford pick up also commented on it but didn't know if wd40 would help or create more problems given the temperature. The reserving and drop off were easy. My daughter is also using this location at then end of the month for her move.
Lei Anne WadeDrop off sign said to stay with equipment but no one came. Suggest you change the signage.
Nathanael PersaudExcellent professional service
HYACINTH WELLINGTONJob well done thanks
steve briseboisEveryone I dealt with was very nice and helpful!!
Ciro GucciardiI will never rent a uhaul again. The advertised prices of 19.99 and 29.99 are absolutely misleading and bullshit. I was expecting to pay about $100. $200 for a truck that was advertised as $29.99 is insane. Yes, I understand mileage charges etc, but be REAL in your ads. False advertising at its best.
Emily JohnsonI accidentally put extra gas as we don’t know how much is needed but still you guys charge for extra mileage
Parth ThesiyaSatisfaction was 100%
Abhijeet PawarThe young woman who helped us at the desk was excellent.
Isaac FriesenFairly new vehicle, checkout /checking fast and easy, will keep renting from this location
JULIO GONZALEZImprove the app for the return. I could not do it as the location was glitch.
Mike Den-OtterGood, quick, and friendly service. Very pleased.
Branko BilcarWe picked up the truck in the winter and the floor had beer spilled that was frozen all over (so we didn't smell or notice when we picked it up) that melted and coated a bunch of items including a couch. Clean your trucks before giving them to the next client
Matthew BastinWe were inexperienced people in renting a truck for moving and we didn't know many things. They helped us with some information, however it was missing the information about how to lock the back truck. During the trip, we were worried about someone stealing our things when we stopped to eat or sleep.
Ana RodriguesNothing. Just wanted to say the store manager was awesome. She was what made my experience great. Super friendly, helpful with the extra supplies I needed. I haven’t had that type of interaction with an employee for a long time.
Trudy BangloyStaff are amazing and doing a great job. Just keep what you’re doing. I’m a repeat renter and will keep doing so.
Conchita Adazaquick and informative. would definitely recommend this location.
nicole hillikerGreat experience - great price for a short haul move! It is just too bad this location does not have any parking for people picking up their vehicles. I was lucky it was a weekend so they could recommend parking in a bank lot a block away.
Gary ShantzPlease ensure a truck was cleaned out as required by the previous renter to do. Found the box need a sweep and potato chips all over the floor on the driver's side of the cabin.
Robert HawesYour app to return is shit... I had to close and reopen multiple times to make it work. Then as I'm finishing the pics required it closed out and I didn't get to finish... I better get my money back... If there was another service I would use them. The whole after hrs return has totally ruined my experience.
MICHAELRYAN RUSHGood experience
JON TOBIN | Overall Experiencethey are telling we are fools
jobin johnWill never use uhaul again
Joe OakleyThey didn't have some equipment I reserved available, and what I did wasn't in the truck they gave me so I had to get a different truck. I had also requested self check in but this location apparently doesn't have that and I had to go in and wait in line. Which I guess ended up being a good thing because of the equipment issues.
Nichole MoserThe open air lockers on the second floor allows for birds to land and poop into the storage spaces, needed to cover everything in plastic. Access hours ended too early in the day, it would be much more convenient to have longer hours, even if it’s just for storage access and not for the office
Nolan Lunscher | Overall ExperienceGreat staff, and the storage unit was clean, dry, and free of pests. Fantastic experience.
Lorna Anderson | Overall ExperienceMoving in with ok! As for moving out an emergency vehicle incase one truck wasn't, available.do not or keep
Darren Young | Overall ExperienceStaff were great and very helpful. Issue is I ended up with no storage unit so had to keep the truck for another day. There is no elevator to move belongings upstairs to units and because the move day had to shift. I had to scramble to find friends to help during a work day.
Nyree Patterson | First ImpressionsThe staff is very friendly and helpful. Unfortunately we had bird feces and mud/dirt on the items we had in the storage unit due to open ceiling.
Jennifer Eddings | Overall ExperienceMy husband and I stored our stuff at this unit since we were showing our house. We paid $240 a month which is substantial. We were advised once we signed up and gave my credit card info that their hours online did not reflect recent changes and that access to the unit was only permitted until 7 pm because of theft issues. This did not sit easy with us and was inconvenient since we work until 5:30 every day. They were also not friendly at all when we were signing up and it was kind of shocking. In the 2 months we had it, we got 2 calls about issues. One was a leak which they said was coming from our unit. I drove there on my lunch break, checked it, and there was nothing coming from our unit. The second call we got was that they said ants were coming from our unit and advised us that we were not allowed to store food or drinks. We never would put something like that in our unit. So I drove back after work one day and sure enough, no ants from our unit. I felt very uneasy again that our stuff was not going to be safe and that one of the other units would cause damage. So my husband and I thought about moving to another storage facility. The final straw was getting a notice of late payment and being charged a $15 penalty. I was confused because our payment came off directly from my credit card and I had set it up on auto pay. I went in to talk to them and sure enough they didn’t charge me properly. They refunded me but by this point I was done. My husband and I moved our stuff to another Uhaul and had to make 2 trips. We tried to start as early as possible and the only day we could do it was the day before the next payment came out. So we were rushing and working really hard. I came back to this Uhaul and informed the gentlemen working that we were closing out our account and his response was “well we close in 10 mins” I told him I was aware and was going as fast as we could. Then he made note on the account and then the gentlemen said “ well I hope you’re done soon because I want to go Home” Needless to say, experience overall was not good.
Carly Woroch | Overall ExperienceThe customer service representative took way too long to close out my account. It took over half an hour. When they did a search for my account they could not find it on your software/database. They finally located my account but were unable to print out a receipt to verify that my account had been closed. After calling the manager at home they were able to print out a receipt verifying the account has been closed and provide me with a receipt. When they tried to print out a receipt the software would kick them out of the system. It took four or five attempts to finally get a legitimate receipt printed from your software. Other than that the service was great.
DANIEL MAZUREK | Overall Experiencei would definitely use uhaul again
Elizabeth McAllister | Overall ExperienceFacility is run well.
DANIEL MAZUREK | First Impressionsi've used haul in the past and the manager was extremely helpful every time so i knew that i would be getting excellent service.
Paul Smith | First ImpressionsAccess hours need to be a bit later like 9 or 10 pm and weekend. That’s would be awesome cause for some people come home late from work
NHAN HO | First ImpressionsThe parking lot is a bit small if it's busy. Vehicle access to the secure part of the building can be tricky if the road has more than a bit of traffic. Narrow hallways can be a challenge to navigate with larger items. I'd probably look for a different place next time. I found the staff super friendly and helpful.
David Smith | Overall ExperienceNice service
AHMAD ALALI | Overall ExperienceWas not happy with check out as I was not even compensated well for early check out for almost a week. Plus not treated friendly as how I’ve been received before.
shanthan mandala | Overall ExperienceHorrible experience. Forcing me to pay for things I don’t need. Never using your service again.
Maahd Shahzad | First ImpressionsYour employee, Mike, provided great, friendly service. First-rate operation!
zach Hammond | Online Move InThe facility has very good working hours and the accesos to your Storage is good. Also you can buy everything that you to packs And the procesa of Moving is easy and the Staff help.
Esperanza Gonzalez | First ImpressionsVery flexible with last minute rental for move in Great downtown location
Graham Pinhey | Overall ExperienceThank you so much
Kayla Brown | Overall ExperienceFriendly staff.
Craig Atkinson | Overall ExperienceThe angle of the loading dock lifts the floor of the truck very high off the ground, making it a big jump to get in or out of the back of the truck, but otherwise everything was great.
Chris Laporte | First ImpressionsAccess door was very convient. especially in the winter.
Jerome Romanick | Overall ExperienceNothing special, was what I expected.
Christopher Ogle | Overall ExperienceWe couldn’t figure out how to open the garage door to drive in to the bay to unload the car. There’s supposed to be a drive-in bay for loading and unloading but the entrance is off a busy street with no parking and the driveway is so tiny the car doesn’t fit. There’s no keypad to open it. The keypad only opens the walk-in door nearby. I got inside and found my unit and lock no problem, but how can they not have a way to drive in after office hours? We have heavy things and they have no parking for cars. And there’s no phone number to reach the office and ask them. You get the general customer service office. Customer Service said they would leave them a message to call me back to let me know, but no one has after two days.
Jennifer Webb | Online Move InRude manager that likes to hang up on customers and treat them poorly by belittling and being condescending. Wouldn’t recommend.
austin harrison | Overall ExperienceNo elevator to get to my storage unit, had to carry everything by hand. An elevator would have been more helpful.
Bartosz Antczak | Online Move InA first time to use a storage locker and a very good experience. Thank you.
bERNIE bUTTS | Overall ExperienceVery friendly, professional, and helpful staff. Building and units are always clean and well maintained. Great location and service.
Mohamed Feisal Minhas | Overall ExperienceThank you for your service.The storage unit was held by my challenged brother who has unfortunately passed away , This is the reason for closing out the unit.
roy snyder | Overall ExperienceMy only issue is that I only used my storage units for a few day but still had to pay for the whole month. I don’t understand why my units were not prorated.
donna Brown | Overall ExperienceThank you!!!
Joanne Gauvin | Overall ExperienceManager here is very kind hearted person. She understands customer needs and goes beyond to help. Thank you Hedeel Hasan for your help. Highly recommended.
Manish Datt | Overall ExperienceSo much money time/energy wasted when moved items to storage unit. Such narrow hallways, couch wouldn't fit. . Told go to other locarion No appoligies or discount.
Heather Nichols | Overall ExperienceJason and Adele did a great job of making sure I was taken care of, and not overcharged for anything.
emily laroche | Overall ExperiencePrice is high
Amanda Neale | Overall ExperienceThe staff was always friendly and more than accommodating at all times.
Carl Butler | Overall ExperienceI thank you Uhaul, For good Services you have.
freddy Mukiza | Overall ExperienceRented me a truck locked shut w padlock, w/o giving me key, which i discovered when office was closed. Customer service# basically told me it was my problem/ expense bc no roadside assistance upgrade
Melissa Krone | First Impressions1st floor should mean..pull up and unload.. not carry all your belongings up a large flight of stairs. Callng the 1st floor "ground floor" doesn't make up for the misleading experience.
Dylan McLean | Overall ExperienceThe staff was rude and disscranteive towareds me for no reason at all they told me i had to move and was only allowed to enter my unit to move out
ken bauer | Overall Experiencethank you U Haul. Always there when needed.
MARTIN SMITH | Overall ExperienceYou guys were amazing. So kind and understanding during a really tough time for me. I appreciate it very, very much. Thank you!
Erin Budd | Overall ExperienceExceptional service
augustine walker | Overall ExperienceGreat spot, but sometimes it’s hard to get a hold of staff at the front desk
WILLIAM LICKLEY | Overall ExperiencePulling the U haul truck in and out of the storage area was difficult due to the location of the building. Stairs as opposed to a ramp were also not wonderful. Other than that, good!
sheila anderson | Overall ExperienceAll in all great
Ken Bauer | ReservationThe U-box worked well, staff were great, The only improvement I could suggest would be faster computers
David Vokes | Overall ExperienceBest service ever. great job guys.
dennis ahrens | Overall ExperienceStaff were overwhelmed with customers. Need more staff at this location!
Alexander Cannon | Overall ExperienceMy U-Boxes from the States were waiting in the front bottom row inside their warehouse. We were able to back in a large truck so movers had easy access. Very satisfied with the whole U-Box experience!
Anna Vallentin | Overall ExperienceHelpful and fast check in.
Wei Yu Wang | ReservationThe staff are not helpful what so ever, their prices are horrible and they like to double charge your then argue with you when you call to address The matter very disappointed
JUDITH WESLEY | Overall ExperienceGreat staff
augustine walker | Overall ExperienceNice place
sara noble | Overall ExperienceI confirmed with an associate from Headquarters that I was to pick up my U-Box June 5 at 6pm. I arrived and the associate Paul refused to serve me without valid cause, confirmed by other staff. Awful.
Christine Walsh | Overall ExperienceGreat short term storage.
ronald harder | Overall ExperienceGood experience, friendly staff, willing to help and more
William Andrew Berryman | Overall ExperienceStaff were often rude and very unhelpful in tracking down my personal belongings
natalie davis | Overall Experience