The truck we rented had a super strong smoke smell. Was difficult to deal with over the 5 days we drove it.
Sophie BCustomer Reviews for U-Haul Moving & Storage Of Lake Nona
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great Service!!!
Sidney DExcellent staff. Jordan made everything easy and seamless. Truck had no issues.
Ara SThe van was not in great condition. Older model. Side door hinge broke and I couldn’t shut it. The staff and site was excellent
Aravinthan SAbsolutely thrilled with my experience using the U-Box service from U-Haul! Moving from Ontario, Canada to Orlando, Florida, couldn't have been smoother. Not only did my belongings arrive almost a week earlier than expected, but the entire staff was incredibly friendly and welcoming throughout the process. Highly recommend this service for anyone looking for a stress-free moving experience!
Patricia BGreat Personnel and services all the time. Location was well equipped with a variety of rental vehicles. Easy-on / Easy-off rental procedures.
mario mThe staff was great!
Cassie KThe whole process was truly smooth as silk. All three ladies upfront were extremely helpful. One in particular, went above and beyond to contribute to the success of my reservation I will recommend this facility to everyone that I know not only is it immaculately clean they really work hard to make things easy for you.
MARCUS M | First ImpressionsEverything was great, the only thing I would say is the people that maintsins the truck pay a little more attention to tge exterior. A few bolts was missing from the passanger side step up and that was discovered after leaving the UHaul property.
Lisa MGreat service at narcoosee store fast and friendly in and out in 15 min drop off was even quicker my #1 store from now on
Pedro RI use it whenever I need it and it has never disappointed me.
Daniel MThe Rental was very easy and accommodating.
Mcclaren WUnacceptable performance from staff! A$25 trailer rental cost me 60 because stay doesn’t know how to refund a deposit of a gift card. Thank you U-Haul for stealing from me. Pathetic
dave mAwesome customer service by Karina Colon will definitely recommend seeing her and her staff!!! Thank you.
Carlos VEasy to drop off. I was done in minutes.
John CThe only thing is that the American women who work there are very rude when dealing with customers, they have to give them classes. Karina Colón and the other Hispanic lady are super friendly
Maria BStaff was very helpful and accomodating. The facility is immaculate and easy to navigate.
ANDY H | First ImpressionsRental was available when promised. Everything went well and smooth.
Andy HThank you! Was very pleased with everything.
Maribel RStaff are courteous and professional. This is a busy location mainly because of the quality of service you get from this team. If you understand the UHaul business model, you know that when you reserve equipment, it’s at your “preferred” location. Due to timing, sometimes equipment will not be available there so UHaul will notify you of an alternate location and provide you with additional miles to compensate for the difference.Also, appliance dollies and such are subject to availability. On a busy end-of-month or three-day weekend, you may find limited options (if any) if you don’t arrive early. The general manager was dealing with a particularly irate customer about this very issue that lasted every bit of 15 minutes and did a great job of explaining this despite the costumer continued lack of understanding. The bottom line is that this team will try their best to support you but you need to be flexible based on the volume they are experiencing.
Steve Lthe experience that I had was the manager was not friendly at all but the employees very nice and helpful. The company should have a small box truck with the platform on the back so you can enter the moving stuff faster and safer.
jose gExcelente
Luis LThe fuel process not precise and I don't believe I was treated fairly regarding the fuel.
Michael CGreat location with a friendly staff. Karina and her team are doing a great job! Keep up the hard work!
Nate W | Overall ExperienceVery professional!
Craig NVery friendly, Great staff. Very clean trucks and storage units.
Fernando IYour on the ground personnel in Kingston, ON were rude. I received several emails with incorrect drop-off and pick-up times. The fifth UBox was plywood. Upon delivery to our storage unit in Cocoa Beach, at a $300+ charge, the lock was gone, the tongue and locking hasp were broken, and the box was 'secured' with a little square of plywood and a couple of screws. Inside, there was mouse excrement, urine, and damage to multiple boxes and their contents. I have photographic evidence. I'd like to speak to a senior agent and be provided an email address to send said evidence. I'd also like a complete refund for each month of rent and storage for said UBox, related travel costs, and the $300 for transportation of the boxes from Narcoosee Rd to our storage unit.
THOMASP BKarina is kind and professional person . Also , Reasonably priced
felix s | First ImpressionsMore employees at the counter to check in.
Michael HYou guys are the best...the people were good help me to the end.. thanks
emma rNo problems with my 8foot pick up truck. Vehicle ran well. Returned the truck and check in was smooth . Will rent again at the Lake Nona location.
Charles NWell the app coulnd find my location n i was returning the vehicle at night..look into that other than that everything went well. Thanx
Senen MGabriela me dio una atención excelente
jose hReally appreciate how quick and easy it is to rent a trailer.
Joseph MThe truck was great and the service was too.
Nicholas RThe pickup location was nice but unfortunately it was the third place you sent me to to finally get my 26' truck from where I originally made a reservation. Also, the drive up to NC was very uncomfortable at times. The truck shook violently.
Borden HGreat customer service ,fast service.
Gabriel CExcellent staff. They were very helpful and accommodating . Suggest better options for me with me in mind. Will do business again. Just keep doing what you are doing and everything will continue to be fine.
Andy HNice and clean place friendly girl at the desk I think her name was Amaris
ken nNothing I had a great experience with a young lady named Ariela she was very knowledgeable and friendly and helpful.
Ingrid CIt was a little difficult to find the customer service behind all the supplies. The process in the website was easy and fast.
Ruby SI felt like in house with friendly attendants
Jose RStaffing very unprofessional…manager Tiffany, not a good fit. I made a complaint about the vehicle and she basically said ok and walked away. No customer relation skills at all.
Adrian GNothing to improve experience was great!
Sean SThe personal is very nice and professional
Pedro ATreated me like family, great staff.
John S | Overall ExperienceVery professional staff. Took care all my needs. Answer all questions and very friendly
Sidney B | First ImpressionsSe portaron a la altura los recomiendo.. muchas gracias
Crisanto SNothing really. The Manager at this location was not only very professional and efficient but she was also kind and compassionate. A very rare find in our present business world.
June HThe young girl at counter was absolutely fantastic friendly knowledgeable courteous excellent customer service she should be commended
DENNIS SSiempre es lo mejor gracias
ROBERTO D | Overall ExperienceVery explanatory workers, very quick everything when going out, and when returning as well... 5/5
Eduardo CThe individual who check me I lacked customer service skills. When there was an issue with the truck I literally had to force him to come out to evaluate the truck. As a woman men should always be willing to assist when making a complaint about the company’s product . Service overall was poor. The guy had no customer service skills and was rude to the point that I asked his name. I text Shawn Carrara and he called me and I made a verbal complaint in the poor customer service I received. Next time I will rent from Home Depot
Ashanti HVery nice facility. Great staff. Very helpful.
Nona D | Overall ExperienceKey droppff was hidden in the dark. Ended up wandering around for 30 mins looking for it. I also got charged for over 350 miles and no way I drove that many miles.
daniel cThe staff is simply AWESOME!!!
JESUS R | Overall ExperienceI have moved with U-Hual about 5 times now and this was by far my worst experience with U-Hual. I originally placed a mobile order for a truck at Royal Tires off of S Goldenrod Road and the location did not actually provide me a mobile order ready truck. So at 7am I am calling U-Haul only to be sent to another location to get a truck. From there they don't have an appliance dolly, which I had already paid for so I had to drive to another location 15 minutes away. So by the time I was done driving around it was 9am. Two hours behind schedule. I called your customer service and I voiced my complaints. And not once through the entire process was I ever compensated or given any type of promotions to keep my business. This probably be the last time I do business with U-Hual
Parrish WThe girl at the counter was excellent and she has fantastic customer skills. All the staff were most helpful
Jeffrey PThe staff, manager, and owner were absolutely outstanding! Courteous, friendly and helpful the entire time I rented from them. Best storage facility I’ve ever used!!
Martin C | Overall ExperienceSad that I’ve moved to another area far away and just couldn’t keep the storage at the lake Nona, Narcossee location. Best experience I’ve had with a storage and moving organization. Clean, well let and nice staff, that does a great job at helping customers.
Awilda R | Overall ExperienceGreat storage and customer service.
BRIAN V | Overall ExperienceI used my uhaul unit for a little over a year and it was the best decision I’ve made. The hours are perfect if I ever needed anything from my unit and if I ever had questions or concerns the staff was always helpful.
Bryonna M | Overall ExperienceHighly recommend this location. Very clean and great staff
Charlene R | Overall ExperienceVery professional staff and friendly
Vance W | Online Move InAlexis and other staff ladies were excellent. Please is lextemely professional. I move every three years and always use uhaul. The staff makes the business. No 1.
alberto r | First ImpressionsBest staff ever! The manager Taylor is the best person ever! She definitely needs a big raise.
maya s | Overall ExperienceQuality program. Thanks
Edward B | Overall ExperienceI rent one storage one month free but never usted the storage and dame day I return the van I tell them to cancel the unit. Three week later or SO, I received a text that I have to pay rue unit. When I calle the person to answer was Very rude. She state on the phone OH MY GOD THAT LADY AGAIN
JOSEFINA L | Overall ExperienceAlexis was courteous and very helpful was a great experience
norman b | First ImpressionsManager Taylor Stone was extremely helpful and patient with us. She helped me with all the paperwork about an unfortunate situation that occurred en route to Florida. I am very satisfied with the facility and the employees.
Nona D | First ImpressionsInside the storage build was great. The outside parking had garbage around. May be due to the fact there are no trash cans around.
CHARLES B | Overall ExperienceGreat customer service from all the staff members! Facility and bathrooms always clean. Will recommend this U-Haul storage facility to all my friends and family.
DANIEL G | Overall ExperienceStaff was so friendly store was always clean. 10/10
Brittany P | Overall ExperienceGreat service and location. Never had any issue with my storage contents or room unit. Well kept and safe for three years! Yes good service here and all staff always kind and helpful.
james B | Overall ExperienceTiffany B went above and beyond to assist us. Her customer service was excellent. I appreciate her help more than she knows. It’s the small things that makes all the difference. Thank you Tiffany
lakeisha c | Overall ExperienceThe manager was amazing and very helpful as well as accommodating and worked amazingly to work with me and my needs
brenda r | First ImpressionsI will always do businss with this com. Wish there where more storage plases around .thank you all for your kindness.
Diana M | Overall ExperienceHighly recommended
ANTONIO E | Overall ExperiencePrice point very expensive find a new company more secure more hours and a cheaper price
Mohamed S | Overall ExperienceThe staff was friendly and very helpful The facility was always spotless
Mary A | Overall ExperienceAs always amazing if needed will use in the future and recommend you guys to all. Amazing great experience.
Walter S | Overall ExperienceGreat service
LIONEL D | First ImpressionsKeep up the excellent work!!
Opal R | First ImpressionsI am very satisfied with customer service
maribel c | First ImpressionsI had a great experience at the lake Nona storage! Great customer service and staff.
Maribel H | Overall ExperienceVery clean,well-maintained, and staff is very helpful. I would highly recommend storing your items in this facility.
William M | Overall ExperienceThe storage unit was dirty and had dead roaches in it. Other than that everything was good.
Ana M | First ImpressionsIn good shape and clean well takeing care of
scotty j | First ImpressionsGreat job by everyone. Shawn & Taylor thanks for running everything so well. Wonderful experience 2 1/2 years of storage and truck rentals
Domingo F | Overall ExperienceAlls correct
FRANCISCA S | Overall ExperienceA one place move and store with community sharing nice items for families or individuals in need to cardboard and trash disposal! First class all the way! The staff were wonderful from picking up the truck and helping me in my new storage unit! Bravo!
Donnie m | First ImpressionsVery clean and good workes friendly costumer service
Jayson R | First ImpressionsThank you for your amazing services & your personal at the office.. Always putting me the customer best interest.. Patient, prof
Nancy R | Overall ExperienceThank you for such good service
Jazmym G | Overall Experienceobtengo lo que quiero
ROBERTO D | First ImpressionsNone
Carlos M | Overall ExperienceThe representative of the store that attended me was rude and impolite, luckily Karina, the assistant manager, was present and she completed the service in a friendly and helpful manner. I recommend that the person who initially served us be offered customer service courses and improve their hostile and racist attitude towards Hispanic customers.
LUIS V | First ImpressionsThank you for your service
RAFAEL Y | Overall ExperienceThe employee who help me went above and beyond. His courtesy and customer service were in another level.
Jeannette R | First ImpressionsYour staff are the best.
ana v | Overall ExperienceThe unexpected price increases were an issue. Two Times I have to call and make sure they were charging my auto payment method. Other than that I was great to keep my staff save.
Grace A | Overall ExperienceThis is the best storage experience I’ve ever had. Nothing more to say because it really couldn’t have gotten any better. Well run and clean facility.
LEON C | Overall ExperienceVerdaderamente cada personal me dio un buen servicio no tengo nada que quejarme y el storege siempre limpia Gracias 🙏🏽
frances c | Overall ExperienceFeliz año 2023, siempre adelante, gracias.
Xenia A | Overall ExperienceVery friendly staff, very clean environment and the initial process was smooth and easy. Thank you for hiring staff that are courteous and professional. I was very satisfied with my experience.
Gladys J | First ImpressionsMy unit was clean Easy access to get into the main entrance. Staff courteous and friendly. My stay at u-haul was a very pleasant one. I would recommend this one to anyone.
Rosemarie T | Overall ExperienceThe absolute best experience I've ever had using a UHaul facility. The staff are super responsive and courteous. They also helped me figure out the UHaul app so I could hire same day workers to help me unload my trailer. It is always kept clean and there are always trailers available when I need them.
Cynthia F | First ImpressionsHi. I enjoyed my stay with uhaul very much! It's always nice and clean, and the people were friendly - staff and customers alike.
Linda H | Overall ExperienceOverall, for the short time that I rented the unit, I can say my experience with the staff was Amazing. They was not a day that I walk in asking questions, more than one staff where always wanted to help me, they are all well qualified, educated always willing to help. They make my experience even better when I was ready to move out, the truck was available to pick at another location within an hour drive, one off the staff step in helping one another on Thanksgiving eve to make sure that the truck was available to pick up @ 8 AM on Thanksgiving day, which was a holiday. I had a very bad experience with the Uhaul on Eagle Creek, OBT where they missed advertise the free month promotion, it's awful over there. Gary , the assistant manager over charge my card fir 2 months and I never got my refund back. I will recommend the Narcrossee Uhaul to others because the staff there are well trained and it's a friendly atmosphere.
WESNA D | Overall ExperienceWith the exception of my move out day, the total experience was average, nothing to write home about - transactional. On my move out day, the manager and the person on the lot, were attentive and customer focused, great! (I am sorry I forgot their names. Morning crew).
Courtenay R | Overall ExperiencePROs: Units and hallways clean and were well lit. AC always works. Staff were always helpful and friendly. Only con: Not but one service elevator.
FRED M | Overall ExperienceGreat staff and easy access. Employees were very helpful from the manager all the way from top to down. Great to have a propane station that was quick and knowledge all. I would definitely do it again. Thanks.
Raul D | Overall ExperienceVery nice facility but people setting of alarms were not responded to
John H | Overall ExperienceI was missing to toots my husband belongings his working was all gone,,next time I’ll do my research before but thank you for the ones I could safe
Nancy N | Overall ExperienceExcellent facility and check-in staff was super -helpful and friendly!
rob k | First ImpressionsAll the team are very nice.
Fabricio P | Overall ExperienceNo lights when I moved in facility. Very hard to move a one bedroom apartment with NO LIGHTS!!! Also I had to travel to another location prior where my reservation was canceled!
Ashley H | First ImpressionsConvenient, clean, easy access
John H | First ImpressionsExcelent service. Clean and nice please
george t | First ImpressionsBuen servicio me encando excelente muy hablas las personas
Glays R | Overall ExperienceI stored my whole apartment for a few months at the Narcoossee location lol, it was the most smooth and most beautiful experience! I preferred the 1st floor but the size I needed, only 1 was left and was on the 3rd floor. It didn’t feel any different! Extra large elevator, spacious hallway made transporting my stuff so easy! I got to know the friendly staff, they was very helpful and friendly, SHOUT OUT TO KARINA & IRIS for going above and beyond! It gives me great pleasure to write a review and this long lol! Moving can be hard work mentally and physically it’s never easy. Thank God for people and great places that’s put in your path to assist along life’s journey! Good luck everyone! Grace
Albertha R | Overall ExperienceThe manager and staff were very professional, friendly, and helpful.
Anna C | Overall ExperienceI had to take a storage unit 12 miles away from my intended location due to the Winter Park location constantly being full. On Sunday, you guys aren’t open until 9am, when most people need to get things done on the weekend, and 7am would have been better. The Lake Nona location I had to accept instead of Winter Park didn’t open until 9:20am because the staff was late to work. The Winter Park location compensated me for making me, my boyfriend and the 2 manual laborers I hired for 9am, so that helps, but the Nona staff shouldn’t have been that late. I appreciate the compensation on the truck in return, so at least you guys tried to make it right. I would use Uhaul again in the future.
erin h | Overall ExperienceMoving can be very stressful, but it was great to meet a nice staff. Karina is extremely pleasant and helped me set up my storage unit. She is an excellent team member and provides 5 star service. Overall great team work at this Uhal location with all staff.
Cristal C | First ImpressionsVictor was excellent.
arlene g | Overall ExperienceMr. Shawn manage an excellent team. I can see he is an excellent Manager and very easy to work with. As a professional of 22 yrs. Traveling to many countries I can stop right away an excellent team. Mrs Taylor stone was fast, accurately did everything within 20 minutes. Mrs Katrina was courteous. Bravo Mr Shawn you an awesome team
MERCEDES N | First ImpressionsShawn and his staff go above and beyond to help there customers. If needed again I would use there facilities before anywhere else.
Scott G | Overall ExperienceKarina was great.
Jose C | Overall ExperienceEl personal de estas instalaciones tienen muy claro, cómo satisfacer las necesidades de los clientes. Siempre nos proveyeron ayuda en todo momento. Excelente grupo de trabajo. Son los mejores y en especial la chica qué brinda el servicio de mantenimiento en los pisos de almacenamiento. The staff of these facilities have very clear how to meet the needs of customers. They always provided us with help at all times. Excellent working group. They are the best and especially the girl who provides the maintenance service on the storage floors. Please keep up the good work.
Fernando G | Overall ExperienceMuy limpio , empleados muy serviciales.
Javier R | Overall ExperienceMantener el profesionalismo y servicios al cliente.
Gerardo T | First ImpressionsStaff was exceptional
lymaira f | First ImpressionsThey messed up my mileage. I drove less than 20 but they charged me for 60. I won't be renting a truck here again.
carolvita s | Overall ExperienceDefinitely, I recommend U-Haul, everything was excellent. Staff very helpful and professional. Access and office hours very convenient.
Mercedes O | Overall ExperienceThe rep who checked me in was fantastic; Very friendly and helpful. I can't recall her name but I appreciate the kindness.
KELANI A | First ImpressionsOnly they need to have trailers that can go to other states!!!! Like motorcycle ,ECT.
Pedro C | Overall Experienceon 2 occasions I could not access my storage! once a damaged elevator, and then some furniture crossed on the first floor blocking the freight elevator
Jose G | Overall ExperienceThe best of the best.
Americo P | Overall Experiencethe place was very hot... I seem to read that it was temperature controlled
Hipolito S | Online Move InThe lady’s working there were all amazing and super helpful.
celestina b | Overall ExperienceVictor was SUPER Friendly and efficient, He took the time to explain every detail.
FRED M | First ImpressionsThe storage facility was easy to access, brightly lit, secure, clean and had enough carts
Mark L | First ImpressionsGood job
Ronald B | Overall ExperienceVery clean establishment!!
shonna g | Overall ExperienceNo words can express how wonderful the management team is on this facility!
Lauren F | Overall ExperienceFacility was always well kept and the staff was true professionals. The young lady that was responsible for the up keep and cleaning of the building was the best I have ever seen. 10++++
CHARLIE B | Overall ExperienceWith the rate change it was to much for me so I went else where
SANDRA L | Overall ExperienceWould recommend. Would rent again
Valerie R | Overall ExperienceGreat staff and very clean
glen d | Overall ExperienceEl personal de este centro es profesional, muy atentos y serviciales. Gracias por todas sus atenciones.
hilda c | Overall ExperienceGreat service Kenisha
steven p | Overall ExperienceThis facility has the nicest staff.
Anna C | First ImpressionsEvery personnel at this and every UHaul location are very helpful and accommodating. Carina was excellent.
Jacob A | Online Move InThe price Got to be too expensive
Carol P | Overall ExperienceWould be better if you prorate monthly fees in that way you get any return when you do not stay the whole month Some competitors do this Thanks
Luis T | Overall ExperienceThe one issue was the facility having only one elevator. It gets busy with several people moving in at the same time. Everything else was easy.
Mitzy M | Online Move InThe only problem I had was the storage I reserved was not available. So was it bit of an inconvenience. But other than that the facilities were clean and the staff was super helpful.
Damaris Q | First ImpressionsEasy, online experience. Available units were displayed to include actual location in building. Same day use, clean and ready.
Michael S | Online Move InThe general manager and the staff was excellent ! Would highly recommend
Kiera S | Overall ExperienceExcelente servicio
PEDRO M | Overall ExperienceAwesome people Great customer service
juan m | Overall ExperienceI am disappointed because whenever i deal renting the room I did not ask for insurance. I remember that I said to attendant Anita that I wouldn't have insurance. Whenever I request to return the amount, manager store told me that could stop charging since that time but no as rate..... Seems to me that it is unfair.... I still waiting that a big company as UHAUL authorized a refund about my request. Thank you
eduardo b | Overall ExperienceClean facility, two restrooms ..always very clean, staff is excellent...friendly -helpful -professional. Good location, all kinds of vehicles and equipment to rent for my move as well as boxes and accessories to buy.
Patrick M | Overall ExperienceGreat place to place belongings in storage i recommended them to anyone!!!!!
Charles P | Overall ExperienceDespite the storage unit being inside mold somehow grew on everything in the facility. I had to dispose of my bed, chair, and couches and am currently having to deep clean everything else.
angelina v | Overall ExperienceGreat check in process, move in was super easy and went very fast. Nice facility, I feel my stuff is secure!
Kelly R | First ImpressionsThe staff was very nice & helpful
Samantha T | First ImpressionsEntire staff is amazing and very friendly. The facility is always clean and secure.
Neil G | Overall ExperienceDuring our move down, we used U-Boxes, a trailer and rented a storage unit from the Lake Nona location. The staff, especially the manager was phenomenally helpful and attentive. The inside loading bay, outside loading dock, and great service makes this the MOST convenient storage location I have EVER used!
Alex m | Overall ExperienceVery pleasant and answered all my questions
LETICIA G | First ImpressionsLovely place, clean, spacious, well maintained, friendly and helpful staff. All around a great place to go.
DIANA J | First ImpressionsGreat place, great management other than some in OBT area. Reasonable and compassionate management, professionals and courteous workers. Reasonable price!
Anne D | First ImpressionsSuper nice employees. Even though they are really busy they keep their composure and try to help everyone.
lisa m | Overall ExperienceExcelente customer service, friendly staff and clean facility. I will definitely rent again.
IRIS S | Overall ExperienceThe staff was amazing, very helpful and explained everything in detail. Definitely going here again!
Marie C | First ImpressionsExcellent service nice and clean
roberto v | Overall ExperienceIn that specific area I've seen few storage facilities. I did my homework in all of them and by far Uhaul was the more convenient in price, options offered and space (they're the tallest). And in this specific location I can see the vehicle fleet available and much more.
erick r | First ImpressionsSuper helpful staff. You should advise how to open zip tie. You should slice new lock pkg. Open so new rental does not struggle. Clean and well maintained.
KEN M | First ImpressionsMs.Karina always were helpful and with a nice attitude make you feel confident on the service and relax. Always remember me an be ready to help me with my storage needs and question.
Noel M | Overall ExperienceLet customers know there’s a 10$ fee for 24hour access at move in.
SHATEIA H | Overall ExperienceCustomer service was very pleasant to talk to and answer my questions with a smile.
Nereida C | Overall ExperienceThe manager was super helpful and friendly. The facility was always clean when I went there, too.
ryan s | Overall ExperienceFriendly staff
Jose P | Online Move InEasy going
Jennette N | First ImpressionsAlways clean Always safe Professional and friendly staff
franchesca f | Overall ExperienceFacility is new, very bright and at an excellent location.
NASSIN D | Online Move InGood customer service
NOEL M | Overall ExperienceKyle who helped me with everything was knowledgeable, super friendly and extremely helpful.
VIRGIL K | First ImpressionsLas entradas y códigos de accesos con las alarmas me parecieron complicados. Por todo lo demás muy buen servicio y organización.
Lourdes M | First ImpressionsLoved this one but had trouble with y’all booking us a In the Roswell one when they didn’t have any available
Christie W | Overall ExperienceThere are two areas right by the elevator on the ground floor where people leave stuff they dont want for others to pickup. But the areas are loaded up with beds, couches, and furniture and it is really in the way of accessing the elevator especially if two or more people are trying to access the elevator. The areas should be cleared out and another location found for discarded items not anywhere near the elevator.
ABNER C | Overall ExperienceLa muchacha súper amable explica todo bien detalladamente
Carmen S | First Impressionsuhaul on narcoossee road was incredibly helpful. they fixed every issue i had with previous representatives and stores and made everything very easy.
Anthony D | Overall ExperienceGreat staff very helpful best uhaul I've ever been to!!!! Recommend them to any friends and family!!!!!!
Charles P | First ImpressionsThe staff was very kind. I also used the moving helpers they were awesome as well
ANNE S | Overall ExperienceIt was very busy each time I was there to get moving supplies, pick up truck, move to storage - however the employees were very helpful to all I observed and they checked in with those in line so they knew next steps. Very nice job!!!!
DEBERA O | First ImpressionsOnto of the best storage facilities we've used. Most answers should me "more than yes" and six stars.
Thomas P | Overall ExperienceThank you for your assistance Shawn Cavara
Diane L | First ImpressionsVery friendly people,am very pleased with everyone
JOSE U | First ImpressionsEl personal muy profesional
genoveva c | First ImpressionsLa joven que me atendió fue toda una profesional muy amable atenta excelente servicios les felicito por tan capacitado personal Gracias
Ivette S | First ImpressionsMove-in date is incorrect move-in date was July 2 of 2021 not June 13 of 2021
Gil R | First ImpressionsTu que pedir ayuda porque mi auto no arranco ya que el personal del lugar dice que yo tenia que resolver mi problema Creo que mi opinión no es la mejor. Hay otras opciones que buscares para otras ocasiones de mudanza
NORBERTO M | First ImpressionsProfesional Staff. Clean place. Good price
george t | Overall ExperienceThanks
IMRAN P | Overall ExperienceWarm welcome, details of of availability, super informative, knowledgeable, helpful & caring
Maria N | First ImpressionsThis is the second time i have needed to rent a storage space and also i have rented a vehicle and i have never had an issue. Very helpful staff and very pleasant. Good prices too. Very satisfied customer.
lourdes m | Overall ExperienceSecure safe facility, great staff
MITZI S | Overall ExperienceReservation was made online for which was convenient. Anita gave exceptional service. She was very friendly and helpful throughout the whole process. The unit and facility was clean.
celestina r | First ImpressionsVery nice and helpful staff.
lisa m | First ImpressionsDirty and overflowing garbage in storage area.
Mark H | First ImpressionsTerrible customer service left here feeling like a useless piece of trash!
Bridget K | First ImpressionsStaff at both Antioch Il and Orlando Lake Nona Florida were fantastic they all exceeded our expectations.we will definitely recommend both locations in the future
LAWRENCE L | First ImpressionsI have been so happy with the friendliness and helpfulness of the uhaul staff! It really is a nice place.
Linda H | First ImpressionsAwesome storage
Anastasia A | First ImpressionsQuick service, person was friendly and answered any questions I had
Brian B | First ImpressionsI'm very comfortable and happy with this U-haul area facility off Narcoossee. The staff Shaun, Eric and Rey are very helpful in any questions or concerns you may have. Extremely satisfied with my overall experience! Thank you!
LUIS D | Overall ExperienceIt was a clean place to store our stuff until we found our home.
Leslie N | Overall ExperienceAll my experiences with uhaul have excellent.
Valerie R | First ImpressionsConvenient!
JOEL J | Overall ExperienceTeammates were efficient and communicated clearly. Facility was clean and easily accessible.
Charles m | First ImpressionsSecond time i use you folks for my storage needs. Thanks for the nice facility.
Jegar C | First ImpressionsI was very happy to find you for storage. Everything is perfect. Great location, and excellent access hours. I definitely recommend UHaul. :)
Linda H | First ImpressionsThe staff at this location rocks! Thank you for making our experience easy & pleasant.
Brittany T | Overall ExperienceWas charged for an extra month. Called and was told I would get a call back but never did.
Douglas J | Overall ExperienceMove out was 23 of April
Marcelo A | Overall ExperienceEveryone was always friendly and the facility was always clean. No complaints whatsoever.
Margaret C | Overall ExperienceGreat staff and manager.
BRIAN V | First ImpressionsVery nice place, great/helpful staff
JASON P | First ImpressionsThe Owner, Shawn was very helpful and polite. One of his female employees, was also very sweet and helped me with trash disposal when the trash cans were full and the guys receiving the truck also had great customer service. I had a really good experience!
Joy T | First ImpressionsYou and your team are excellent in helping with everything we needed. Thank you and many blessings.
dixie k | Overall ExperienceI had zero problems and staff was helpful especially the tall guy with the reddish hair, I think his name was Kyle he was the best, he’s great. Great rep for the company. My ONLY issue was I needed to move out on Thursday and the elevator was still not working so lugging my storage unit down from the third floor was a little difficult but apart from that. No issues.
David M | Overall ExperienceAbsolutely loved having my storage unit with U-Haul. All of your associates were so friendly anytime I had questions or needed help they went above and beyond. I felt secure and safe going to the facility by myself. I just happened to move so I no longer needed the unit otherwise I would’ve stayed.
Lisa L | Overall ExperienceMoved out early - Jan 28 when paid until Feb 17. Was told no pro rated refunds and then uhaul closed out acct when I intended to keep it until 2/17. Other companies out there to use. Ultimately called + they resolved but never should have happened. Very disappointed customer, will share experience w friends.
Ilene F | Overall ExperienceStaff always friendly and accommodating! Would definitely recommend to anyone!
Carol D | Overall ExperienceThank you Shawn!
Matt L | Overall ExperienceWhen you moved the city for other city is very stressful, but with help ti is much better. Everyone was very helpful. we hire the guys from the site was very good also. Tks
CHIRSTOPHER R | First ImpressionsNice storage and our items still looked brand new due to well lit and AC storage units
Noel R | Overall ExperienceThe representative that set up my reservation was superb and made the experience easy. The staff at the location of my unit are very efficient and professional. The only feedback is they need more attendants. There are long lines and it bites into the time people have when moving and trying to get where we're going.
RACHAEL D | First ImpressionsVery simple, easy to use. Polite and very helpful staff, I would definitely recommend this storage place to anyone looking for a place to store their items.
Ann M | Overall ExperienceThe staff is always knowledgeable and friendly
Carol D | First ImpressionsOnline application form very poorly designed. Early in the form it asks for a second responsible person, so I listed my spouse. Later, it asked again for a second person. I tried to list my wife again and it wouldn't accept her. Got on your 800 phone line to resolve the problem and was placed on hold 15 minutes before I could speak to anyone! Came very close to using a different storage provider.
Douglas S | Online Move InOne of the best storage places I have done business with.
Joel H | Overall ExperienceThanks guys for your job.
Larisa A | Overall ExperienceI never shop around when I need a moving truck or storage, my go to place is Uhaul, I have never had a bad experience, so why go anywhere else.
Mariela A | Online Move Inthe manager and staff always assisted me in everything with a good attitude SÚPER EXCELLENT SERVICE
Juan R | Overall ExperienceThe staff has gone above and beyond to make sure that I have everything I might need.
John S | First ImpressionsThe whole experience was perfect !! Staff was super ! Facility beyond clean ! Exceeded our expectations ... !!!!!!!!
Terry H | Overall ExperienceMy one month free trial was a great benefit at the right time. Unfortunately, I have found the Lake Nona location to be a little out-of-the way to be convenient enough to use on a full time basis.
michael m | Overall ExperienceThank you for your service good experience. Very helpful.
Betsy M | Overall ExperienceCustomers should get partial reimbursement if storage is closed out within the 1st week of payment month
Keith M | Overall ExperienceExcellent experience with this UHaul facility...clean, friendly, well staffed and well run.
Bruce W | Overall ExperienceKelby assisted us above & beyond in getting my reservation. He was very helpful since it is our very first time to use uhaul storage. He even showed us where to park the truck, use our card access and even find time to help us find our way to our storage area. He also made sure we get what was offered online. Thank you Kelby for making our move easy to dealt with. Moving is so stressful but helping us yesterday made our day a great one after all.
Bealie L | First ImpressionsStaff was often rude and not helpful.
Jon A | Overall ExperienceEverything went very smoothly until I wanted to ask a question before visiting my unit for the first time. I wanted to know if dollies were available to transport my goods from my vehicle to my unit. I called the number on my contract, which was a local area code, but my call actually went to the national level. I was put on hold for over eight minutes and when I was waited on I was given inaccurate information. She said that dollies were available for $7/day. Actually, they are available and they are free of charge. Otherwise I was very favorably impressed with the ease of renting my unit, it’s cleanliness, availability of clean restrooms, drinking water, and, of course, dollies.
Douglas S | Online Move InEasy access, very professional staff., clean and well maintained. Most strongly recommended!
James s | Overall ExperienceGreat staff. This facility has everything you need to rent or store your stuff.
JOSE D | First ImpressionsWorking with U-Haul at this particular location was a joy. I couldn't have asked for a better experience. All members of the staff were always pleasant to work with and very helpful. They were courteous, professional, and kind. I loved the facility, and am a little sad to have to leave. The prices, in my opinion, were reasonable and actually lower than most of the other storage facilities in the area. The only reason we're leaving is because we need to cut our monthly expenses and so we moved our stuff into our garage.
Brian S | Overall ExperienceCheck-in took an extraordinary amount of time. I was unable to check out online. Otherwise a very good experience.
Brent E | Overall ExperienceThis facility is well secured very clean so much so that I never use public bathrooms and I had to go and I was really really impressed. The staff is amazing thanks Leo and Scott I believe that’s the managers name
Alina G | Overall ExperienceExtremely attentive and professional staff looking to deliver stellar customer service!!!!
Carlos S | First ImpressionsWould definitely be my first choice for storage needs and truck rental .. they have every item you would ever need for a move
JUAN G | Overall ExperienceIt’s convenient rent a truck you have to return the truck. What better place to return the truck then where you’re storing your belongings. Perez is a great staff was friendly.
Alina G | First ImpressionsNever had an issue. Unboxed all of my items and everything is gre
MAUREEN M | Overall ExperienceThe attendant that helped me check in to my storage unit was extremely helpful and thorough walking me through the process.
Melissa S | First Impressionsemployee took the time to complete my needs even when they were very busy, cudos!
Samuel F | First ImpressionsVery clean and secured. Great place to rent
Wayne F | Overall ExperienceExcellent customer service from everyone. Hard workers. Always willing to go the extra mile. I’m thankful for all of you.
Emily M | Online Move InStaff were responsive and responsible. The storage facility parking area was well designed (convenient and easy to unload and load staff. The rate is reasonably priced.
NUESA C | Overall ExperienceNice people and perfect place
Astrid S | Overall ExperienceThe staff was always super nice and very helpful!
Michael M | Overall ExperienceN/A
Lamar W | First ImpressionsStaff was super professional and friendly. Most strongly recommended!
James s | First ImpressionsThe staff were exceptional
Armez N | Overall ExperienceStaff was very helpful in my Florida move!!!
richard w | Overall ExperienceSuper clean and convenient.
Christy J | First ImpressionsShawn and all staff members have great customer service skill..
Edward F | Overall ExperienceWell all,thankS you,Blessings
ZAIDA R | Overall ExperienceStaff was cut and dry. They could have been friendlier. Other than that my storage experience was alright.
Nancy C | Overall ExperienceGreat!
Viyarath V | Overall ExperienceMary was excellent in her customer service. She was knowledgeable, helpful and made the entire process smooth.
Armez N | First ImpressionsStaff was very attentive and made Sure that we’re good
Ivelis R | First ImpressionsI choose to return to this facility even though it was further away from my house. This facility is great so return to store my stuff
michael h | First ImpressionsI've never seen a Uhaul truck in such a good condition, incredibly clean ! Staff super helpful, knowledgeable and with a great attitude!!!
David A | First Impressionsonly issue i saw was that other customers left things by entrance of the storage area. and has some issues with the alarm.
Veronica F | Overall Experienceo
alfredo C | Overall ExperienceShawn was very polite and explained everything to me.
sheri c | First ImpressionsI would most definitely utilize this facility and their services again. Extremely professional Team and they made what is most definitely a stressful time easy and seemless. Thank You!!
Dawn B | Overall ExperienceEverything good
ZAIDA R | First ImpressionsGreat service,secure clean facility helpful staff
michael b | Overall ExperienceVery nice well structure. Very polite super support. And super Clean manager. Is awesome.very nice patient. Well spoken. Very professional she was very neat Spence if Humor. Gorgeous. Excellent $
sonya w | First ImpressionsThanks Shawn. Pleasure to deal with. Will use you again for next opportunity.
john l | Overall ExperienceAssigned a unit that was not easily accessible...long long walk. Not impressed with manager that wears her pants hanging halfway off her butt! Not professional at all!
Scott F | Overall ExperienceThe lady who check me out over the phon was very nice and very cooperative Please inform her she is good
Mohamed S | Overall ExperienceSimply excellent everything....
aileen b | Overall ExperienceTaylor was super great!!
aileen b | First ImpressionsEverybody there was very helpful, walked us thru the process and made it very easy. The building is kept very clean and our unit was in perfect condition, nice large elevators. Very nice overall!
Ana P | First ImpressionsGreat service and they answered all questions for us! What a smooth great experience it was for us especially after a long day of loading! Thanks team!
PRISCILA W | First ImpressionsKeep up the excellent service !!!!
JOHN G | Overall ExperienceGreat storage facility that is brand new! Staff was super helpful both moving in and moving out.
Stephanie S | Overall ExperienceGreat service, very friendly and professional.
selena d | First ImpressionsVery nice facility and I would use this place if I needed to in a second
michael h | Overall ExperienceAll good.
Abdiel C | Overall ExperienceGreat serves.
Abzal S | Overall ExperienceVery friendly staff. Would definitely use the facility again.
Sabine H | Overall Experiencethe convenience of renting the storage unit online was super easy and didn't require any travel to the location until the time to fill the storage unit.
Bobbie S | First ImpressionsExcellent
Juan C | First ImpressionsEl servicio es excelente al igual que el personal. Estamos muy agradecidos.
hilda c | Overall ExperienceCustomer services is awesome
Noel N | First ImpressionsThe rep that helped me was very knowledgeable and friendly. I had a great experience.
Trent G | First ImpressionsShawn the GM made a mistake on my account, than I had to come out of pocket at last minute because of an error he made. Was told I would get a call back from Shawn and never did. Communication is bad.
Abraham G | Overall ExperienceNo comments
Sylvia S | Overall ExperienceFacility is great. Very well maintained and security. Staffs were really professional and helpful. They were really nice.
Marco A | First ImpressionsExelent costumer service ,and very courteous
Randy C | First ImpressionsEl unico contra tiempo fue porque no estaba la persona que tenia que entregarlo.De 10:30 Am fue a las 11:30. De lo demas el almacen fue un servicio excelente.
evelyn v | First ImpressionsVery friendly and efficient. Clean facilities.
Sabine H | First ImpressionsThe service I received was more then what I expected and the staff was amazing.
Christopher J | First ImpressionsThe employees were very professional and kind. The process was very smooth. Thank you. 😁
franchesca f | First ImpressionsGood security, facilities are great
Aymat V | First ImpressionsNew location. Everything went very well
Yolanda R | First Impressions