This was a great experience from the initial call until install today with Lydia. U-Haul was able to beat the price of several other vendors, plus provide a valuable warranty!
jon L.Customer Reviews for U-Haul Moving & Storage of Lake Wylie
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Really loved the service. They have always been friendly and respectful.
John R.I love to rent from U-Haul! Love to drive the trucks and vans and have also used the pods! The staff is wonderful! U-Haul has saved me many times as I've had to move often! However the check in by phone needs tweaking. I've tried it the last two times I've rented and it never works and I end up going inside to have staff get me my vehicle. The phone check in asks the same questions that I had previously input when I made the reservation online, (i.e. terms and conditions, do you want insurance, etc.) is slow and doesn't seem to go through (phone internet circling), and there are things it asks (picture of renter, picture of drivers license) that could have been done when you reserved it versus sitting in car with poor internet connection.
Darla D.Lydia was very helpful and provided great service
Christine P.Great Location, Excellent Visibility!!
jacquilne L.Very clean building.great manager.
Bryan H.The ease of pick up was great.
Theresa H.This location is wonderful and the customer service the best I have experienced compared to many service based industries. The only negative was paying for insurance and thinking it would cover the charge for a tow truck to tug me off an incline. Despite the adventure of the night - I would still recommend this location as the place to go for their rental truck needs!
April M.Being charged for 100 miles at $1 a mile was a bit of a surprise. If I knew the price was that much I would have never kept the vehicle any additional time.
Arnold K.Check the U-Hauls before they go out with safety inspections. The brakes on our U-Haul were slipping extremely bad and was extremely unsafe! I suggest maybe a 2 mile drive to check all gauges of the U-Haul before renting it otherwise it could be a not so good outcome for the next driver.
Houston G.The guy that was helping me was wonderful. This is the only uhaul place that I haven't had an issue with.
Darryl A.Easy rental process, very efficient and professional staff.
cb C.I am renting often I would like to have a pre approval system that would spread the process up of pick up.
Ernie R.Great full service location
Jason A.Great service by all
Jong L.Hard time starting Seat warning system on even though seat belt fastened
Dan D.MIKE was helpful and personable and made the rental experience enjoyable.
Lee Z.The woman who took care of the transaction was incredible. Knowledgeable, professional, and very helpful.
FRANCIS B.Everything was very well organized and quick . But the thing that was my number one was the customer service , Wyle was extremely helpful, was quick and have the best actitud always .. thank you
RUTH T. | First ImpressionsLarge uhaul building, just drive up and hand over keys to employee. Quick and simple, well maintained. Waited max 5 minutes for an employee to come retrieve equipment. Friendly staff.
Amanda S.The employees are top-notch, I've used both storage and trailers and every time is easy, stress-free, and satisfying.
John B.Lilian is Awesome!!!! THe past couple times I have had to rent a truck Lilian has been very helpful.
Robert M.I was a little frustrated uploading all of the information yesterday for it not to be in the state when I picked up the rental but it was an overall good experience. When returning the vehicle there weren't enough signs so that I could park it in the correct location but the afternoon customer representative was very helpful when I returned the vehicle.
Dyon O.Staff very professional
James H.Great customer service. U-Haul app makes everything very easy.
David C.Mike was very nice
MARGARET B. | First ImpressionsI pulled up to drop area where a sign says stop here and an assistant will be out to assist you with your return. After about 15 minutes I walked into stop and a girl was sitting at a desk where I couldn't see her. Was not impressed and did not seem interested in checking me out.
James M.False pricing advertised
Riley M.Mike who was working on Sunday when we moved in was very friendly and helpful. Thank you to him for showing me around and answering my questions.
Jeremy S. | Online Move InI've rented 3 vehicles at this location recently. On my most recent rental, (Dec 31), I had a significant issue. I made a mobile reservation with a pickup time at 8AM. At 4:30PM on Dec 30, an employee from the store, Mike, called me and told me mobile check-in was not available but he would come in at 8AM to dispatch me (even though they don't open until 9AM). He volunteered to do this. I did not ask. When I showed up on Dec 31st at 8AM, the store was locked up and Mike was not there. It remained locked until 9AM when another employee showed up. When I explained the situation to him, he was rude, never apologized, and said another store must have called me--that I had to be mistaken. The hour delay in picking up the vehicle was a major inconvenience as I had workers waiting on me. This was very disappointing. Brian Batson 210-382-4646
Brian B.Every thing your employee did was a great job he was working alone with no help he deserves a raise
Karen B.We've rented UHauls more times than I can count. This is by far the best service we have ever received!!!
Dwight M.The man who helped me was great glad to have his help.
David P.Great service
RICHARD S.Joy was great to work with. She is amazing.
George B.Easy and quick.
ron C.Tech was great and very knowledgeable. Will use this location again.
Larry D.Excellent services from customers service
Katia R. | Online Move InCustomer service was incredible!
Fran S.I believe her name is Lydia. She was really pleasant and thorough. Made my night go smooth. Thanks
Ryan W.Don't rent out the trucks that need to be retired
Michael E.This is the place to handle all your trailer rental needs. I will always use this location.
Darren G.The Manager Lydia Roman is amazing, she took care of any issues I had with my reservations
Maurice M. | First ImpressionsLydia is an asset to your business. If I were you, I’d never let her go…
Carol M. | Overall ExperienceN/A
Edwin F.Woman was very busy while working alone.
Jay B.Waited 40 minutes to check in and pick up my equipment with systems that crashed and only 1 rep working the desk, took half an hour plus time out of my rental time, location did not have moving equipment that was reserved when I got there, staffing definitely needs to be worked on at this location
Tyler W.Saff are very friendly.
SCOTT K.A
Anderson B.Friendly and helpful customer service
Todd V.Need at least one staff in that location all the time
Iyappan M.I don't know how you can improve! Everyone was so helpful. Not being familiar with the area , I booked the truck at the wrong location. But the staff saved the day, because all the help was going somewhere else. Thanks to the staff ! My heroes!
STEVEN I.Rented a trailer and found out my truck wasn't supplying power to the trailer lights. Mike the guy in charge of equipment service was extremely helpful. He went above and beyond helping resolve the problem so I could get on my way. If you ses this thanks Mike I greatly appreciate the help!!
Colton C.GM Lydia and her team are great
David H. | First ImpressionsThe Lake Wylie location was very clean, secure, and easy to load from. Lydia was also a huge help and did everything she could to make my move as easy as possible.
tyler c. | Overall ExperienceWhen I need uhaul I go to lake Wylie because of the excellent service I get from Lydia and Mike….I wish all uhaul centers were operated like Lake Wylie.
Efrem M.I cannot remember the gentleman's name who worked today, 11/4/2023, but he was really nice and very professional. I have never rented a UHaul before and he answered every question and was very kind.
Cathlene B.Joye was amazing to work with. She was friendly, knowledgeable and helpful. She explained everything in detail and answered all my questions. She made that part of our move easy and enjoyable!
John W.Lydia and Mike are awesome
Efrem M.Excellent staff
Harry B.The best Uhaul service rental I've ever had.
Angel B.Always Excellent!! ...thank you!
Michael G.Both counter people, everybody , very nice and helpful — new building, huge lot .. first time renter here after many at other uhauls — Will be back again - Wish and hope for the day I can leave my vehicle there during rental - other uhauls allow that , much more convenient - Thanks !
Richard B.Staff was friendly and helpful
Paul S.It was good, but I wish someone told us sooner that we needed to move our belongings. We basically had time to move our stuff in, enjoy no clutter for a month, then had to get our items from storage. It would have been nice to know that from the beginning. We likely would have chosen a different facility.
Karen B. | Overall ExperienceLydia was AMAZING and HELPFUL!
sherry j. | Online Move InIf a person runs an hour or two past return time not be charged a whole day rate, because in some cases a person may have had a horrible moving experience with no help at all and then it takes him a longer te to pick up and load their stuff therefore going past the return time and then on top of his bad move have to pay more money because of other people not coming thru to help. It would just be some relief knowing that a person can catch a break when ya think the whole world is against you
Curtis B. | First ImpressionsAwesome
MARK H. | Overall ExperienceLydia she is absolutely the best! Her customer service goes above and beyond. Kudos for her! 😁😁😁
Cindy V. | Overall ExperienceEverything went smoothly and very happy with service.
roger c. | First ImpressionsConsistently Outstanding customer service. I’ve rented there several times and service was outstanding
MARK H. | First Impressions.
Louis V. | First ImpressionsGreat guys to work with
James M. | First ImpressionsExcelente servicio
Angie H. | Overall Experience