Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I always rent your trucks when moving a family member. the vehicles are always clean and ready to go. This last time was no exception. I did have trouble turning the truck back on as I was getting ready to drive it back to the facility at the end of the day. the steering wheel locks which causes the key to not turn in the ignition. i did call the uhaul roadside help who came out and told me if I jiggle the steering wheel, the key will turn in the ingition. I felt back he came all the way out to my house on a sunday night, but he did help me. It still was a good day.
suzanne cox
Rating:
3.0
Over charged even explained about the cancellation of my truck reservation
Toqeer Ahmed
Rating:
5.0
Staff was courteous and attentive as usual. Thank you!
Eugene Stramel
Rating:
5.0
Customer did not leave a comment.
Erney Salamando
Rating:
5.0
Customer did not leave a comment.
Cynthia Swanson
Rating:
4.0
Everything was efficient and professionally handled.
jim caterina
Rating:
5.0
Customer did not leave a comment.
Bob WICHTENDAHL
Rating:
5.0
Customer did not leave a comment.
Timothy Janiszewski
Rating:
5.0
Always the best experience renting from this location.
Robert Scarnechia
Rating:
5.0
I can't say nothing they're really good
ronald pomar
Rating:
5.0
Great service and a convenient location.
Ronald Tiberio
Rating:
4.0
Customer did not leave a comment.
Robert Sulkowski
Rating:
5.0
Customer did not leave a comment.
Arthur Silevicz
Rating:
5.0
The place was clean, neat and well staffed with experts. It was the best experience renting a vehicle.
John Mattingly
Rating:
5.0
Appreciate having van parked next to building when picking up. Thank you!
Eugene Stramel
Rating:
5.0
Customer did not leave a comment.
miguel collazo
Rating:
5.0
Customer did not leave a comment.
Tim Brickey
Rating:
5.0
Customer did not leave a comment.
Mykhailo Buchko
Rating:
5.0
Tyler was very helpful during the checkout and hooking up the trailer. Will definitely return to this location. Next time I need a U-Haul.
Richard Watts
Rating:
5.0
Customer did not leave a comment.
Mykhailo Buchko
Rating:
5.0
Quick And Easy Dropped Off, Friendly People
Pedro Mora Aguilar
Rating:
4.0
Customer did not leave a comment.
Cathy Johnson
Rating:
5.0
Customer did not leave a comment.
Brandi Peters
Rating:
5.0
Kiele was great
Timothy Re
Rating:
5.0
Nothing… it was great
TOM DORNFELD
Rating:
5.0
Customer did not leave a comment.
Ronald Childs
Rating:
1.0
12 gallon charge on 81 miles is incorrect.
Kiele would not share the picture
and
Uhaul corporate would not share their picture.
BEWARE of GAS SCAM
Ken Rogus
Rating:
5.0
The staff was friendly and polite.
Accommodating and very professional.
Brenda Thomas
Rating:
1.0
Your on-line App was down and I needed the truck at 7:30 AM because I needed to move my daughter and I only had 2.5 hour window at her building to use the freight elevator.
I had to wait until almost 9: 00 AM when the store office opened.
Called you support hotline and no one had any idea what was going on and could not help.
Missed the window to move my daughter and had to wait to get the elevator.
A lot of added stress I need not need.
The local office person did get me the truck I had on reservation so he did his part.
You need better support when your "amazing" App goes offline.
Donald Mc Millan
Rating:
5.0
Customer did not leave a comment.
JESSE MONTANEZ
Rating:
5.0
Customer did not leave a comment.
Jason Clark
Rating:
5.0
Customer did not leave a comment.
James Fairley
Rating:
1.0
I was not told there was a mileage restriction and was charged extra 32 miles when I was only driving within the burbs vicinity of Chicago. They return process online did not work at all
Daniel Schuette
Rating:
5.0
Customer did not leave a comment.
DOUGLAS WASHINGTON
Rating:
5.0
Top notch experience with the staff, equipment pick-up.
William Riley
Rating:
5.0
You have a good staff. Good service each time I rent. Please let them know I said so. Thanks!
Eugene Stramel
Eugene Stramel
Rating:
5.0
Customer did not leave a comment.
david garcia
Rating:
5.0
Staff was friendly and helpful. I will use this location again when needed. 👍
John Kirk
Rating:
5.0
Customer did not leave a comment.
Zlatko Vukelic
Rating:
5.0
Customer did not leave a comment.
Jason Jetel
Rating:
5.0
Customer did not leave a comment.
MICHAEL BLUNK
Rating:
4.0
Customer did not leave a comment.
Randy Harling
Rating:
5.0
Customer did not leave a comment.
rod frank
Rating:
5.0
N/A
Sherry Duvall
Rating:
5.0
Gave me a brand new truck
TOM LY
Rating:
5.0
Customer did not leave a comment.
Kaila Foreman
Rating:
5.0
Needs wipers 😉
Benjamin Early
Rating:
4.0
Fix light in box. Not working. Gas cap strap was detached.
Jeffrey Yale
Rating:
5.0
sale guy very knowledgeable
Nicole Kuchar
Rating:
5.0
The lady and gentlemen were both very kind and overall wonderful. My first time with them was excellent service. The lady that was their yesterday coming into today asked how I was doing and I felt so overwhelmed with emotions but so thankful for a kind soul asking me that. Never was asked that before. Let's just say I'm no longer friends with someone I was with. I'm going to come back again and very much appreciate everyone their who helped me ☺️
gina vanacora
Rating:
5.0
Customer did not leave a comment.
Francisca Jimenez Montero
Rating:
5.0
Customer did not leave a comment.
Anthony Ruffolo
Rating:
5.0
I love using U-Haul for my business, especially from this location. Super helpful and friendly staff as well as top-quality, extremely well-maintained equipment.
Bruce Lambert
Rating:
4.0
Issues with the app usage for pickup. Not clearly marked. When I did a chat with tech support. They pushed me to call the 800 number. While Doing this I was not able to complete the pickup due to chat window coming up and blocking my ability to chose the link needed
Mark Kaufman
Rating:
5.0
Customer did not leave a comment.
Jacque Vallier
Rating:
5.0
Customer did not leave a comment.
Yvonne Giuntoli
Rating:
5.0
Customer did not leave a comment.
Jeremy Velmont
Rating:
5.0
Customer did not leave a comment.
Timothy Papka
Rating:
5.0
Very attentive and answered all of my questions. Very friendly
joe donahoe
Rating:
5.0
Truck needed some oil and some maintence were going to drive it to crystal lake but did not feel comfortable
We. Were in Algonquin
We rent uhauls all the time!
Mark Rybowicz
Rating:
5.0
None
Ronald Tiberio
Rating:
4.0
Customer did not leave a comment.
Robert Browning
Rating:
5.0
Friendly service greeted me when I got there. Had me In-N-Out fast. Thank you for your service.
Hugo Chavez
Rating:
5.0
Everyone there was amazing. Above and beyond. Hands down the best Uhaul location I've ever rented from.
Jarrod LaMar
Rating:
5.0
Customer did not leave a comment.
Timothy Heagney
Rating:
5.0
personal at this location very helpful and kind
Henry Behning
Rating:
5.0
Customer did not leave a comment.
Hector Quintana
Rating:
5.0
Friendly staff, clean location. Would highly recommend.
Douglas Anderson
Rating:
5.0
In and out and on my way- smooth !
GLENN RUTLEDGE
Rating:
3.0
Customer did not leave a comment.
Maggy Kucera
Rating:
5.0
Customer did not leave a comment.
Samuel Castronova
Rating:
5.0
Good service.
Eugene Stramel
Rating:
5.0
EASY TO USE AND WORK WITH!!
paul seaquist
Rating:
4.0
Customer did not leave a comment.
Michael McLaughlin
Rating:
4.0
Customer did not leave a comment.
Michael McLaughlin
Rating:
5.0
Allow for pad rental reimbursement if pads are not used.
Samuel Norris
Rating:
5.0
Customer did not leave a comment.
erney salamando
Rating:
5.0
Customer did not leave a comment.
Kylee Bennett
Rating:
5.0
Not a thing! The service is impeccable.
Donna Weiland
Rating:
5.0
Quick and easy, definitely will be back.
James Radamacher
Rating:
5.0
Customer did not leave a comment.
Jeff Narlock
Rating:
5.0
Customer did not leave a comment.
steven Kupitz
Rating:
5.0
Customer did not leave a comment.
Rich Perillo
Rating:
5.0
Customer did not leave a comment.
Lorne Katz
Rating:
5.0
Customer did not leave a comment.
Gerald Briggs
Rating:
5.0
Customer did not leave a comment.
William Kuhn
Rating:
5.0
Customer did not leave a comment.
Raymundo Rodriguez
Rating:
5.0
Customer did not leave a comment.
James Radamacher
Rating:
5.0
No issues!! Very professional and efficient!
Robert Keller
Rating:
5.0
Customer did not leave a comment.
Jorgen gustafsson
Rating:
5.0
Customer did not leave a comment.
BIPINKUMAR PATEL
Rating:
5.0
all good
jack lampo
Rating:
5.0
The rental was easy, convenient and economical. I will definitely be renting from them again.
Conrad Musleh
Rating:
5.0
Customer did not leave a comment.
Anthony Marzullo
Rating:
5.0
The gentleman who helped me this day was very helpful and very nice.
Darrin Meyer
Rating:
5.0
Customer did not leave a comment.
richard griffin CONF
Rating:
5.0
Customer did not leave a comment.
BRANDON MOST
Rating:
5.0
The wiring harness was not working properly and I mentioned it to U-Haul employee and there was nothing done. I rented the trailer with faulty lights. Not even legal. Very disappointing!
Dave Villarreal
Rating:
5.0
From start to finish was a great experience!! The gentleman that took care of us was not only very professional but kind and quick to get us in and out, thank u we will be back soon and recommend to all friends and family!!!
CARLOS SILVA
Rating:
5.0
Everyone was very nice and kind. Facility was exceptionally clean and felt very safe as a woman going in and out at any time.
Suzanne Cowan
|
Overall Experience
Rating:
5.0
No improvements. Check in and Check out process was fast. Everyone was friendly. It was a great experience for what I needed.
Adrienne Williams
Rating:
4.0
Customer did not leave a comment.
Michael McLaughlin
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
andy pedteke
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sophia Ali
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan Tagatz
|
Overall Experience
Rating:
5.0
Was thoroughly pleased with storage facility and staff. If need arises; we'll rent a storage space again. Thank you
WOW. The staff at the Lake in The Hills facility are INCREDIBLY pleasant and helpful. In both renting a truck and setting up a storage unit. I can't remember the last time I had such excellent customer care. Thank you!!
Susan Field
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James Mestas
|
First Impressions
Rating:
5.0
One of the cleanest public bathrooms I’ve ever seen ! ! ! !
Jerry Martin
|
Overall Experience
Rating:
5.0
Staff was very nice and accommodating. The facility was well lit and secure.
RACHEL WILSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SUE HICKENLOOPER
|
First Impressions
Rating:
5.0
You have excellent employees at this location. They were always very helpful and kind.
Jason Rudis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARK MUTCHLER
|
Overall Experience
Rating:
5.0
The staff at the Lake in the Hills facility were absolutely amazing!!! Chris and his staff always went above and beyond customer service. So polite and eager to help, would definitely recommend them.
Thank you again!!!😀
Traci Veneziano
|
Overall Experience
Rating:
5.0
Amazing ! Easy online move in process, no paperwork. Price is very reasonable also. Well done U-Haull !!
Susan Krieg
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Caroline Holcroft
|
Online Move In
Rating:
5.0
It was my pleasure doing business with Chris and U-Haul. I would definitely recommend you guys and would use U-Haul if needed again. Thank you! 😉
Carolina Reyes
|
Overall Experience
Rating:
5.0
It was a pleasant experience from the moment I walked in the door the first time until I returned the keys at the end. Thank you all at this U-Haul