Customer Reviews for U-Haul Moving & Storage of Laveen

3,279 reviews

4330 W Southern Ave   Laveen, AZ 85339

(602) 237-1803

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(602) 237-1803

4330 W Southern Ave
Laveen, AZ 85339

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ELIODORO C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELIODORO C  |  First Impressions 
Rating:
5.0

I really enjoyed doing service with y’all. I will recommend a friend or family to rent a U-Haul with you guys. I would like to leave on a good note. I might have to come back one day thank you very much.

Camille M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCIS K 
Rating:
4.0

Customer did not leave a comment.

John K 
Rating:
5.0

Customer did not leave a comment.

Efraen R 
Rating:
5.0

Everything was great

JOSE M 
Rating:
5.0

Customer did not leave a comment.

Brian P 
Rating:
5.0

The store reps were professional, courteous, and knowledgeable because they helped us with no trouble and we had we hat we needed in less than 10 minutes.

ecaterina a 
Rating:
5.0

Customer did not leave a comment.

Trina S 
Rating:
5.0

Staff was very nice and helpfull The place was secure and perfect

Gilles P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erica Y  |  Online Move In 
Rating:
5.0

Excellent Service

jamesetta g  |  First Impressions 
Rating:
5.0

Drop off was quick and easy. Employee was very friendly and helpful.

Bradley O 
Rating:
5.0

Timely clean Customer oriented

Gerard V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim V 
Rating:
3.0

The representative told me to go outside to find my truck and gave me no direction, so I was walking around the entire lot looking for it. Then when I got to the truck I was having trouble because I didn’t know how to start the process, well apparently he never sent me the link. So I had to walk back inside and ask him to help me and then he realized he hadn’t sent the link and that’s why I didn’t know what to do. The gas was on empty. One of the dollies was really old and warped, and I even hit my head on it several times because it wobbled. Other than that, the experience of being able to extend the time was seamless and I was fairly compensated for the fact that there was no gas. I filled it so they basically gave me a discount for that. So overall, I was satisfied. I would use the same location again. Hopefully that young man will improve his customer service skills over time.

Lydia R 
Rating:
5.0

Customer did not leave a comment.

jabo m 
Rating:
5.0

Customer did not leave a comment.

Nagaraju A 
Rating:
5.0

Customer did not leave a comment.

Jimmy G 
Rating:
5.0

Customer did not leave a comment.

Cesareo Z 
Rating:
4.0

Customer did not leave a comment.

TAYLOR K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUSTIN A  |  Overall Experience 
Rating:
5.0

CONGRATULATION, IS VERY GOOD, I LIKED.

aldo c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodney A 
Rating:
4.0

For a new location the truck was old and falling apart. The key was hard to remove. The weather lining on the driver door was coming off. The gear shifter was hard to operate. I'm glad I only had to drive it 25 miles for my move.

Vic K 
Rating:
5.0

Customer did not leave a comment.

Malene s 
Rating:
5.0

I did a one way so asked where I should leave the 20' truck I rented and was told it was easy to leave at any location. I wasted over an hour trying to find a location. Then when I called a main number they took me to a location that was past a location closer to me. This was a storage area and didn't even look like a Uhaul location. It would have been much easier to have been given a location in the area I was going to. At the locations my phone gave me no one answered the phone. I loved the truck and the location I picked up the truck.

CAROLE C 
Rating:
5.0

Customer did not leave a comment.

daisy h 
Rating:
5.0

At this point nothing

Mansfield T 
Rating:
4.0

Customer did not leave a comment.

JOSE G 
Rating:
5.0

Customer did not leave a comment.

TY J 
Rating:
2.0

The helper was tired and look confused

Anna G 
Rating:
5.0

Thank!

Ward R  |  Overall Experience 
Rating:
5.0

Very friendly. Antonio was great.

Jeff H 
Rating:
5.0

Customer did not leave a comment.

Jorge A 
Rating:
5.0

Customer did not leave a comment.

bryce l 
Rating:
5.0

Antonio was a very experienced person who answered all my questions and showed me how to hook the trailer.

sergio l 
Rating:
5.0

Great staffs and manager! Very happy during the year I was there.

Vu N  |  Overall Experience 
Rating:
5.0

Great customer service from start to finish very nice location…

Rosalind R 
Rating:
5.0

Customer did not leave a comment.

paul s  |  Online Move In 
Rating:
3.0

Please make sure you give a customer a vehicle that has gas And the seat belt works

Shekesha S 
Rating:
3.0

Showed up to find out my reserved trailer was not there. No one called me in advance. The staff did find a trailer at another location so I drove further out of my way to make it work.

Kevin K 
Rating:
4.0

Customer did not leave a comment.

James P 
Rating:
5.0

Quick and fast return!

Darryl R 
Rating:
5.0

Everybody was so pleasant and it worked out good thanks for the U-Haul

john r 
Rating:
5.0

Just nice overall

Armida P  |  First Impressions 
Rating:
5.0

Everything about the rental car or truck was good

Roque F 
Rating:
5.0

Customer did not leave a comment.

EVA R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruben R 
Rating:
5.0

Customer did not leave a comment.

Chris W  |  Overall Experience 
Rating:
5.0

Service and associate interaction was great.

Jimmy R 
Rating:
5.0

The personnal was very helpfull and professional

Gilles P  |  First Impressions 
Rating:
2.0

They gave me the wrong keys to the truck resulting me to be locked out of the truck with a loaded truck.

Emilio C 
Rating:
5.0

Customer did not leave a comment.

Aldo L 
Rating:
3.0

When picked up trailer both gate pins were not on and gate started opening while driving on the freeway and had to pull over and latch them and thankful I was safe on the freeway

Joey M 
Rating:
4.0

Customer did not leave a comment.

JAMES W 
Rating:
5.0

The truck didn’t go past 70 MPH and the driver side door would not close

Erich P 
Rating:
4.0

Wish the staff would answer the phone more often rather than being shifted to central dispatch.

CARSON B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lupe S 
Rating:
4.0

Customer did not leave a comment.

DIONDRE M 
Rating:
5.0

There was an issue with our space numbers and we ended up with a double contract. Once I realized there was an issue & reached out to Manny (Manager) he promptly got it corrected. Thank you Manny for seeing the issues through & getting them resolved as soon as possible!

AMANDA C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Saidi S 
Rating:
5.0

i like how i didn’t have to go through the hassle of coming in before scheduling a unit, i did everything completely online which was very convenient for me because my day was very busy ! so i absolutely loved the experience!!

Brandy T  |  Overall Experience 
Rating:
5.0

Very pleasant peoples to work with

john r  |  First Impressions 
Rating:
5.0

Customer Service Was Excellent. No Problems When Asking A Question And Getting An Answer Back With The Right Answer. Thank You Very Much.

Adrian C 
Rating:
3.0

Need to improve on not leaving customers on a brief hold more than 20 minutes and than another brief hold add another 10 minutes but overall good customer service

milagros r 
Rating:
5.0

Customer did not leave a comment.

Trashawn H 
Rating:
5.0

Customer did not leave a comment.

jason m 
Rating:
1.0

Awful Awful Experience. Im beyond frustrated and there are LITERALLY too many issues to name. All i can say is this has been the worst experience of my life and I will NEVER book uhaul storage again.

Layla B  |  First Impressions 
Rating:
2.0

I didn’t go too far but my money was taken even more than I expected, so sad

Sophia T 
Rating:
5.0

Manny is an asshole

Robert I 
Rating:
1.0

I got charged for a whole month I wasn’t storing. Was told I would get a refund. Never got my refund. Store said I was out of luck when I called back

Taylor B  |  Overall Experience 
Rating:
4.0

The truck smelled like body odor and was dirty. The seat smelled like butt. I had to wipe it down the entire cabin with Lysol wipes to feel comfortable driving with it. When I turned in the truck there was a young man helping me. He was friendly and nice but had his girlfriend there and wanted me to just leave the keys and leave. I don't mention this to get him in trouble, just that it was a bit frustrating as I wanted a final receipt to reflect, I returned the truck back early and was no longer responsible for it. Plus, I wanted to see the final amount I would be billed. He just seemed irritated that I was taking him away from his visit. I do not think he remembered I could see him canoodling with his girlfriend on the camera as he checked my truck in. The owner/manager was great and friendly when I checked the truck out. I received a lot of texts and emails when I checked the truck out, so it was weird to not receive one when I checked it back in. I should not have had to wait in line to request one. Additionally, the refund of the difference is not showing on my bank statement.

Micaela T 
Rating:
5.0

Customer did not leave a comment.

Mark S 
Rating:
5.0

Customer did not leave a comment.

Taejung K 
Rating:
4.0

Customer did not leave a comment.

jose a 
Rating:
5.0

Super simple and easy to figure out where to drop off. Very nice location.

Cade C 
Rating:
5.0

Customer did not leave a comment.

Chris M 
Rating:
5.0

Customer did not leave a comment.

Elinor F 
Rating:
5.0

The Location I Recently Visited Here In Laveen AZ The Service Was Outstanding

francisco V 
Rating:
4.0

Customer did not leave a comment.

CHARLESETTA E 
Rating:
1.0

I was accused of theft for no fucking reason and to the point that they contacted pd

Myrella D 
Rating:
4.0

Almost just right to me

Walter M 
Rating:
5.0

Customer did not leave a comment.

ANDREA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia C 
Rating:
5.0

Customer did not leave a comment.

Lamar M 
Rating:
5.0

Customer did not leave a comment.

GREGORY F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

saundra b 
Rating:
5.0

Customer did not leave a comment.

Shon R 
Rating:
5.0

Excelent Service. Quick and Easy

Leopoldo S 
Rating:
5.0

Customer service was great here

Vivian C 
Rating:
5.0

The staff member that helped me was very professional, and patient. He spoke Spanish which made it a lot easier for my wife and answered all her questions.

NANCY L  |  First Impressions 
Rating:
5.0

We had reserved a large spot for our RV / Trailer online and upon arrival with our RV / trailer the spot reserved was not as expected. ( needed 2 spaces in a row - got 2 spaces on different lanes) We pulled around with our trailer to speak with the office staff and they were able to get everything figured out and get us what we needed. So far so good!

AMANDA C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MOTIEN W 
Rating:
5.0

Customer did not leave a comment.

Maria C 
Rating:
5.0

Customer did not leave a comment.

aldo c  |  Online Move In 
Rating:
5.0

Fast, friendly service. Overall great experience.

christopher y 
Rating:
5.0

Great service as always

Ursula E 
Rating:
4.0

Pickup site change was extremely inconvenient. Although I was compensated it did not afford me the lost time in travelling to and from pickup as I was immediately departing on a 7 hour drive. I am very disappointed with that. Would like to know why truck was not brought to original site the day before as it was available. This was not very customer friendly.

Linda T 
Rating:
5.0

Customer did not leave a comment.

Clinton L  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff.

Mike C 
Rating:
5.0

Customer did not leave a comment.

larry c 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M 
Rating:
5.0

Great vehicle I like 6.0 V8 and loading and securing kx450f bike was not a problem I thought the truck was great. Thank you.

steven r 
Rating:
5.0

Customer did not leave a comment.

javier b 
Rating:
5.0

Amazing, friendly staff!

Eloisa R 
Rating:
5.0

Excellent customer service. Thank you.

MARY I  |  First Impressions 
Rating:
4.0

Very clean, nice place. One issue. You need to install a keypad for the access gate to be accessed from the drivers seat of a motor home. I had to get out, put in the code and run back into the drivers seat to open the gate. By the time I got back there and started driving in, the gate started to close. I had to have another customer do it for me, to finally get in.

Bryan N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUAN B 
Rating:
5.0

Exceptional customer service provided by front desk staff

Johan Y 
Rating:
5.0

Customer did not leave a comment.

behaylu n 
Rating:
5.0

Customer did not leave a comment.

Woodrow S 
Rating:
5.0

Customer did not leave a comment.

groody h  |  First Impressions 
Rating:
5.0

It was good just like it was.

Robert E 
Rating:
4.0

Customer did not leave a comment.

jose a 
Rating:
5.0

Very friendly and helpful. Definitely recommend and will use again, if needed.

Stacy M 
Rating:
5.0

Ensuring that the correct mileage and fuel levels is accurate and match up when releasing a vehicle to a customer.

Roddell S 
Rating:
1.0

Parking was no satisfied

Enmauel B 
Rating:
5.0

Customer did not leave a comment.

jeremiah h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jack K  |  First Impressions 
Rating:
5.0

Been there for five years or so. All good. Thanks Manny.

daniel l  |  Overall Experience 
Rating:
5.0

The two guys that you had today was very awesome. Thank you guys for all your hard work that you do to make sure I'm able to move and get things done thank you so much.

Sally H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joseph m 
Rating:
5.0

Good service

mboni m 
Rating:
5.0

The service was quick.

bart n 
Rating:
1.0

I was charged extra. The truck was too old an in bad condition. I arrived at 5 pm and staff was there but I was charged late fee and everything doubled. I hate U-haul.

Ismail N 
Rating:
5.0

Customer did not leave a comment.

cirilo r 
Rating:
5.0

Has my storage 10 years and if I needed storage again I would use them again

Deborah H  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Daniel L 
Rating:
5.0

This is the best store! I feel at esase every time I'm in need of their products.

charmaine s 
Rating:
5.0

Customer did not leave a comment.

ADRIAN B  |  First Impressions 
Rating:
5.0

First time renting a truck from this location. No complaints, things went smooth.

Donald O 
Rating:
1.0

This is one of the worst experiences I have ever had with UHAUL and I have used it a lot. When I got to the store the associate seemed friendly until I asked why my order was more than what my reservation quoted. Geronimo told me that he didn't know and this is what I was and I should be happy they are adding the items I pre-ordered with the reservation. He then told me that I could call uhaul and he would cancel my transaction if I didn't want to pay what he told me. I have never been spoken to harshly or condescending at a uhaul shop in my life. I needed the equipment so I paid the total which was $35 more than quoted. (With a discount according to him). Then when we got the equipment it was old, rusty, squeaked the while time, and was hard to operate (open and close the back). All in all, this was a terrible experience and as a grad student, funding is difficult for me, and being spoken to as a child in troubel is not acceptable. I do not think I will ever be working with that location again and am rethinking working with uhaul at all.

Jessica B 
Rating:
5.0

Couldn't have been an easier process!

doug B 
Rating:
5.0

Staff was extremely helpful. Outstanding customer service. Manny Garcia runs a great crew.

david G 
Rating:
5.0

Customer did not leave a comment.

Caleb L 
Rating:
5.0

Fully satisfied! In 2024 do more!!! During the winter once a month give customers a free cup of coffee or hot chocolate. Warm souls do business well. In the summer have a small bottle of water this refreshes the mind and it makes you think much better 😀

Velma J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cornella M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erich F 
Rating:
5.0

The staff is super friendly and helpful.

Linda P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS R  |  Overall Experience 
Rating:
5.0

Manny was great and very accommodating in helping us return the trailer and helping us get the right storage unit. Great customer service by all at this location.

Christina S  |  First Impressions 
Rating:
5.0

The representative that helped us was very polite and very helpful and getting the first month off is wonderful especially when your moving and having to pay a lot of money for move in fees you guys are awsome I will definitely tell family and friends about you guys

patricia g  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan M  |  Overall Experience 
Rating:
5.0

I would like to thank the young man for showing me. The different unithat's you guys have there when I had a plant last month? I was only told you guys only had a 5 by 5 and 10 by 10 and come to find out. You guys had a 5 by 10 which worked perfect for me. And that was a different young man that told me about that. So I'm glad I didn't have him this time to talk to me. Because I would've never known that. You guys had a 5 by 10 which worked out perfectly for me. Thank you.

reuben g  |  First Impressions 
Rating:
5.0

Great

Joshua C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGE N  |  First Impressions 
Rating:
5.0

Manny and staff were awesome

Paint o  |  First Impressions 
Rating:
5.0

It was a nice facility and everything fit perfect in the units

Jordan M  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Maureen J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bertha F  |  Overall Experience 
Rating:
5.0

Drop off-pickup, loading-unloading bays are a genuine improvement for summertime uses.

Phillip R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAMES P  |  Overall Experience 
Rating:
5.0

We only had an issue with access to loading are after 7pm,Staff was great in answering questions and being very helpful .

Michelle C  |  First Impressions 
Rating:
5.0

Very clean and organized. Love it.

pedro r  |  First Impressions 
Rating:
5.0

The owner is a great guy

George R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cornella M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN M  |  First Impressions 
Rating:
5.0

Great customer service

STEPHANIE F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBIN D  |  First Impressions 
Rating:
5.0

Waiting to move into the new storage when it opens . Looking for a outside space to park my hauler

Bryan J  |  Overall Experience 
Rating:
5.0

They were excellent especially Latecia. She was a professional and very customer service oriented .

Tonietta S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUKE B  |  First Impressions 
Rating:
5.0

I’ve been using U-Haul for a while now from various states/cities. I’ve always had good customer experience and service from the staff and I will use U-Haul again if I had to. They have accommodated me well. My items was secured and just like I left them. I love that it’s one level and you don’t have to use stairs or an elevator.

CASSANDRA M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathryn U  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BOOKER D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claveese C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROGERIO A  |  Overall Experience 
Rating:
5.0

The facility was clean and everyone was very helpful.

Seanoa L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KAYIJAMAHE G  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

NICOLAS E  |  Overall Experience 
Rating:
2.0

I pulled up next to my drive up unit to unload my car. To my horror, there were a bunch of long (more than 3 inches) nails on the ground next to the storage unit where I had pulled up. I have been trying to reach someone at the office to let them know for the past two days and each time I call, I am unable to reach anyone. This is a dangerous situation and I can’t even reach anyone to ask them to remedy it.

Nor C  |  First Impressions 
Rating:
5.0

Amazing place to store and communicate with associates

gumecinda t  |  Overall Experience 
Rating:
2.0

Would have been better if , they would have given me enough notice, regarding my truck rental. I had to go cross town to pick up a truck, after I made a reservation a month ago. My storage was Lavern but had to and pick a truck on baseline. Make to baseline and they did not have my truck size and I had to take a smaller truck, which didn’t fit all of my stuff… I lost a lot of my personal items on my way to Spokane. I will not use uhaul again.

Amanda P  |  Overall Experience 
Rating:
5.0

Awesome location. Next time I need to get another unit I will drive an hour out of the way to reserve here over other locations

Harlin C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSIE S  |  First Impressions 
Rating:
5.0

NA

robert f  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

javier l  |  First Impressions 
Rating:
5.0

Manny and his new front desk support are very professional efficient. Refreshing!! Far better experience than U Haul in Murrieta, CA Jefferson Ave Location. Outside of Terri providing world class service not a place I would recommend to anyone. Everyone is in charge but leadership. People price customers from emotions. One person said free, another person quoted a flat rate and the Storage Manager labor cost dumping fee etc.... I've called U Haul customer service line to registered concerns she recorded but no response yet from anyone. When I called the Call center per protocol emails go to General Manager of the store first, as I requested a District Manager elevation and was denied.

Sherrick D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erick B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALYASHAH M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

denisa m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helmut B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lashonti N  |  Overall Experience 
Rating:
5.0

Such a nice clean well organized establishment Thank You

Michelle T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANNY W  |  Overall Experience 
Rating:
5.0

U-haul is the best place to store your furniture whatever you need to store.

Andre W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tara D  |  Overall Experience 
Rating:
4.0

What question number one the storage was Secure but it wasn't well lit. Overall in my almost 7 years of renting this storage I never had any problems. Thank you very much

Susie V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERMAINE P  |  Overall Experience 
Rating:
5.0

Rented unit for approx 10 yrs. Excellent experience & customer service is phenominal. Would of continued renting at Laveen location but needed larger & air controlled unit, none were available. That's the only disappointed I encountered. Thank you!!

Desiree F  |  Overall Experience 
Rating:
1.0

Your general manager Manny Garcia wasn't very helpful and very rude obnoxious and very combative for no reason your last manager George he's a very nice guy very helpful I wish she was back I will refer friends then

denis b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isidro L  |  Overall Experience 
Rating:
2.0

I've been with U-Haul since 2014 between 3 to 4 different ones but I could no longer afford the rates that you guys keep jacking up every so many months; which therefore forced me to move out of the storage unit. You're pricing is extremely high in my opinion. I've been at this specific location since 2017 and I seen a lot of changes during that time. Everything was great when Lynn and her husband were the General manager's but they moved on and now run the Ahwatukee facility. Since they left their has been a number of different manager's but the facility was never the same . The grounds were not kept up to par along with the restrooms. Their use to be carts for everyone to use but now their is only 3 carts total left and the carts are left in only the first building which was so inconvenient. I would give a 5 star rating but since Lyn and her husband left I could honestly only give maybe a 2 star rating. Also what was really inconvenient was the fact that I paid for 24-hour access and did not have its a majority part of the time because no signs were displayed boldly to be seen for U-Haul returnees to not Park in the entrance.. this last month I had taken off the 24-hour access to start the following month but was charged to full amount but tonight access the full month until the last 3 days that I was there. Very very disappointing.

Tricia M  |  Overall Experience 
Rating:
5.0

I noticed a couple of dead roaches in the unit. I am wondering if you have a bug problem? And should I be concerned when I remove my things.

Seanoa L  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Tyshaya l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larraine T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel P  |  Overall Experience 
Rating:
5.0

Very much Pleased!

londell w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maurice Y  |  First Impressions 
Rating:
5.0

I’m very pleased with the facility and the staff. My brief stay was worry free.

Loren R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIJAH P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara M  |  Overall Experience 
Rating:
5.0

I need to move or store I always go to U-Haul next door.

Robin D  |  Online Move In 
Rating:
5.0

Very friendly

Irene C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VANESSA B  |  Overall Experience 
Rating:
3.0

The rate continued to rise by the time I closed up my storage the price was $133, from $103 over a three year span.

Mary M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YAMILLE A  |  First Impressions 
Rating:
5.0

I'm very happy and grateful for the U-Haul 30 day promotional service and the great customer service experience with staff. Thank you U-Haul

Derrick S  |  First Impressions 
Rating:
4.0

Altino stepped it up for us; our truck was it yet returned from previous customer & Altino stepped up made sure we had a truck! Thank you…Altino

CYNTHIA G  |  First Impressions 
Rating:
5.0

Very good customer service. 10

Irene C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chila W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jan W  |  Overall Experience 
Rating:
2.0

They dont answer calls, sound like they dont really care, were unable to make my needs a priority over theirs when it came to providing me with a receipt for my transactions. Didnt care they had the wrong contact information for me, they were sending information to my ex wife smh.

JUSTIN A  |  First Impressions 
Rating:
3.0

In the 3 years I stored my belongings at your facility my rate went up every year. When I asked why they said it was inflation. It's, not inflation its price gouging. I went to your competitor and have a unit twice the size for the same price. That's my only complaint. Thx.

Anthony G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter S  |  Overall Experience 
Rating:
1.0

Hallways were extremely dirty. Saw trash that was there for 2 months without it being cleaned. The road in the storage unit was filled with trash next to the storage doors. Storage facility needs to be cleaned!

Pablo H  |  Overall Experience 
Rating:
3.0

We have used this Uhaul for years. Some of the staff were great. And some staff were horrible.

Mary E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason J  |  Overall Experience 
Rating:
5.0

Well take care of facility

James M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Diego O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taneisa C  |  Overall Experience 
Rating:
3.0

I messed up. I nee a storage unit that is wider than higher. I thought that this unit was way too small and I let the movers try to pack it anyway because I was in a time crunch. I cannot register any complaints except for that small unit. It appears to be 3+ feet wide as opposed to 5 feet.

Tonietta S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

margie n  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chad a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KARLENE S  |  Overall Experience 
Rating:
1.0

Michael is & was very Rude❗️❗️❗️

Tish W  |  Overall Experience 
Rating:
5.0

The office employees are efficient and nice

Amber K  |  Online Move In 
Rating:
5.0

My only complaint is my storage unit fill up with dirt. It is not sealed well at all. Everything was filthy Great staff and always helpful

Christine B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOEL P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashiara w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER R  |  First Impressions 
Rating:
5.0

If my acct didn't get behind on payment I would still be using ur service

tracy t  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan J  |  Overall Experience 
Rating:
5.0

The young man that worked the front counter was exceptional for only having a few months experience. He was friendly, knowledgeable and when out of his way to make sure I had a pleasant experience. Refreshing to see as this is not always the case today.

James B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodolfo R  |  Overall Experience 
Rating:
1.0

Reserved online when I showed up they said they didnt have that size available. when I asked why they would give me a confirmation number for the size I wanted all he could say was , I dont know. We traveled over 4 hrs to drop items off. Horrible. They didnt even give me lock at first I had to call them at the office and my husband had to drive all the way to the front pick it up. They could have easily used their little golf cart they used to take us to another spot which he drove super fast while my son and I were in the back. Kinda of scary but at this point we just needed a storage unit. A rodent bait box was even in there. Rodents....augh..what a scary thought. I really dont need rodents nibbling or ruining and of my items. Hoping for the best here.

Rosemary L  |  First Impressions 
Rating:
5.0

Last owner , was a disgrace to the business and manikins. The new owner , mr. Tree is excellent. He is helpful, and so nice. Liked working with him. Will go back and definitely will, recommend to anyone. Family and friends.

Denise F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHNNY M  |  First Impressions 
Rating:
5.0

The associate was friendly professional and helpful. I’m glad I made the switch from destination rv go here . Thank you !

Bryan J  |  First Impressions 
Rating:
5.0

Dasia was very helpful, Great customer service.

Cecilia G  |  Overall Experience 
Rating:
4.0

Location was conveniently located, staff was friendly and helpful . Good over all experience with this location. I've rented trucks, trailers and storage spaces it all went well. Much appreciated

Paul H  |  Overall Experience 
Rating:
5.0

The guys were so polite and helpful. Renting is a breeze. Excellent employees

Christine B  |  First Impressions 
Rating:
5.0

I would like to that the young Gentleman name Michael for all his know how ,,And the very kindness that he gives to customers

Mabel S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tara D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Danté D  |  Overall Experience 
Rating:
4.0

Price keep going up. For a small storage

Tammy W  |  Overall Experience 
Rating:
5.0

Thank you

Janice S  |  Overall Experience 
Rating:
5.0

Thank you nice storage i appreciate your business

Janice S  |  Overall Experience 
Rating:
5.0

Everything went well at storage. All employees were very efficient.

Kelly T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

liza a  |  Overall Experience 
Rating:
4.0

The general manager kept Persisting that there was no storage units left when I paid for a reservation a day beforehand I have the storage room number and he kept telling me that he had no more units. I paid for 3 smalls boxes and tap and a lock I didn't receive any of those or got reimbursed and I was given a drunk with a quarter of a tank of gas and I had to fill it up. I'm not angry or mad these are just my comments I don't have any interest in pursuing this

John P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela G  |  First Impressions 
Rating:
5.0

We would definitely use you again thank you for your service

Linda G  |  First Impressions 
Rating:
5.0

KEEP UP THE GREAT WORK THANK YOU

ebone p  |  Overall Experience 
Rating:
3.0

Store change management the lady that was there in the past always rude. Glad you changed that And your prices are to high from small unit. Prices gouging.

malissa l  |  Overall Experience 
Rating:
5.0

Clean well maintained too expensive coast is over the top no justifications for these hikes sad

JERRY J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JackieR L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas S  |  Overall Experience 
Rating:
5.0

Fast, easy, and convenient .

KRISTIE B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TROY G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rene p  |  Overall Experience 
Rating:
5.0

Fueron muy amables y me atendieron bien

Lucia G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda S  |  Overall Experience 
Rating:
5.0

No comments, my experience it was fantastic, thank you.

Elda M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary R  |  Overall Experience 
Rating:
5.0

I will refer Family and Friends... Nice customer service..

Crystal A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanette G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HOLLIS P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sergio C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danyele G  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lynnea M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony L  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ted W  |  First Impressions 
Rating:
5.0

The only negative to my storage experience was the fact that my catalytic converters were stolen from my vehicle on your property. Other than that was wonderful.

JAY D  |  Overall Experience 
Rating:
5.0

When ordering online I was advised I would receive a free lock. I wasn’t provided a free lock which did not sit to well with me I would still like my free lock that’s what promoted me to move forward with choosing U-Haul

DaQuan T  |  Online Move In 
Rating:
5.0

Excellent customer service

Stanley N  |  First Impressions 
Rating:
4.0

I put four stars, only because I was given a smaller storage then what I asked for, so I had to pay for two storages because they didn’t have the size I asked for. for a mistake I had nothing to do with I should have been accommodated until there was one available . Not cool!!!

Debra D  |  Overall Experience 
Rating:
5.0

I have always used the Uhaul services in Laveen on 44th avenue on west baseline for years. I love it, the starr, and the service's" I wouldn't go to any other place. I know there are new managers now, if they are anything like the prior managers, that Uhaul in Laveen will continue to be Awesome.

Ophelia A  |  Overall Experience 
Rating:
5.0

Myself, my husband David & my son Jason who actually used our enclosed unit mostly, have nothing but Very High remarks & Highly recommend this facility for ALL of their storage units (Enclosed & open drive up parking units) & their Highly professional staff assistance. Thank you for everything. 👍👍👍👍

Cathy T  |  Overall Experience 
Rating:
5.0

The best storage ever!!!!!

OMORRIO F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenna N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor V  |  Overall Experience 
Rating:
3.0

I was very disappointed when my mattress got water damaged and uhaul couldn't do anything to assist me,I rented on the air conditioning control on the inside thinking all was ok but since I didn't add insurance I was not compensated,very upset about this.

SHIRLENA W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY S  |  Overall Experience 
Rating:
5.0

Very satisfied. The storage rooms are very clean.

Gloria G  |  First Impressions 
Rating:
5.0

Very friendly and helpful.

ERIC M  |  First Impressions 
Rating:
5.0

Staff is always friendly at the Laveen location. Lynne is amazing and always available to assist

Leah H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

arie j  |  Overall Experience 
Rating:
5.0

Everyone was very pleasant. My experience was a good one and I would highly recommend this U-Haul facility for storage⭐⭐⭐⭐⭐

Lori G  |  Overall Experience 
Rating:
4.0

LYNN is the GREATEST OF ALL TIME. HER UNDERSTANDING AND KINDNESS WILL NEVER BE FORGOTTEN...

TASHA W  |  Overall Experience 
Rating:
3.0

The one reason why I think I wouldn’t recommend is bc it seemed like they always raised the price on us. I feel like if you are loyal to a business as long as we were to UHAUL you shouldn’t keep getting your rent raised. I’ve used a company years back and never got my storage raised.

JEFFERY G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathryne c  |  Overall Experience 
Rating:
5.0

Great place. Easy to access with pin and card. Open late even without 24 hour access. Great folks in the office.

Filemon R  |  Overall Experience 
Rating:
5.0

Awesome fast and friendly customer service. From the management on down they were accommodating and super efficient. LOVED LOVED LOVED MY EXPERIENCE

Charita H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

luis l  |  Overall Experience 
Rating:
5.0

The facility managers are nice people.

darrell r  |  First Impressions 
Rating:
5.0

The space I rented was really great, secure and well lit. The staff there were nothing short of awesome. I would highly recommend!

jeff k  |  Overall Experience 
Rating:
5.0

Need to open earlier on Sunday. Need a better backup system if the main one goes down

Willie C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew G  |  Overall Experience 
Rating:
5.0

Thank you for the use of your storage facility-

ONICCA L  |  Overall Experience 
Rating:
5.0

5star all the way

GEORGE V  |  Overall Experience 
Rating:
5.0

No telephone access

Gary R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grace A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shamika W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMEANA T  |  Overall Experience 
Rating:
5.0

Great experience.

SHRANDA L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

larraine t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gwen r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ana R  |  First Impressions 
Rating:
5.0

The staff is very friendly and helpful!! Thank you Lynn and Jerry

Simon R  |  Overall Experience 
Rating:
5.0

I always go to the u haul on 44th southern they are the best

LILLIAN A  |  Overall Experience 
Rating:
5.0

Management is excellent at this location. Thanks!

chris j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

blanca c  |  Overall Experience 
Rating:
5.0

I trust an employees very friendly had a good experience.. thank you for your 3 yr service

Yvonne M  |  Overall Experience 
Rating:
5.0

Nice people they took care of me very well thank you

Marcus F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN B  |  Overall Experience 
Rating:
5.0

Thank you

Daphne R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose g  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ana L  |  First Impressions 
Rating:
5.0

I always recommend my family members to this U-Haul. I value their customer services, prices and clean facility.

martina a  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

aaron j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KHALIDAH S  |  Overall Experience 
Rating:
5.0

Thank You Keep The Great Work.

tondra d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandy g  |  Overall Experience 
Rating:
5.0

Staff is friendly and helpful clean facility i would recommend to family and friends.

Davina T  |  Overall Experience 
Rating:
5.0

I have had a wonderful experience with this location. I needed a larger unit and let them know if a larger unit came available please let me know. They called quickly and I was mover in less than two hours the new unit was adjacent to my old unit and the move was easy and quick.

James V  |  First Impressions 
Rating:
5.0

Staff at my location was always friendly and helpful.

Dulce C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amir S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elton m  |  First Impressions 
Rating:
5.0

No issues or problems with renting the storage. Everything went good for me.The people their were friendly and i had a great experience with the uhaul storage rental. Satisfied customer.

Guadalupe T  |  Overall Experience 
Rating:
5.0

I honestly would have never left but we needed a bigger size storage and unfortunately for us you didn't have any available. You are all great and very friendly keep up the great customer service.

sarah r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMAL J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ryan h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norval J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina G  |  First Impressions 
Rating:
5.0

Great experience. Very nice facility managers and staff.

darrell r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHRANDA L  |  First Impressions 
Rating:
3.0

I wish I could really afford this service but I appreciate the help you have been in the past

Larraine T  |  Online Move In 
Rating:
5.0

I really want to make this storage my storage because it is close to my house, and the people are good

JOYCE M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason M  |  Online Move In 
Rating:
5.0

Very clean Very friendly & professional

Maria D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amin a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark M  |  Online Move In 
Rating:
5.0

You guys are awesome and wonderful people!

Mallory G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ronald t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VELMA M  |  Overall Experience 
Rating:
5.0

The staff is very nice and are willing to help you

reuben g  |  Overall Experience 
Rating:
5.0

The owner was very generous lady. She is nice

Guadalupe T  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DARRYL W  |  Overall Experience 
Rating:
4.0

The management team has an outstanding service they provide with good courteous and effective relationship with each customer. They provided efficient and thorough communication while being of service to the public.

Barbara C  |  First Impressions 
Rating:
5.0

I really liked the courtesy calls when I would sometimes forget my payment. They were very respectful

moses w  |  Overall Experience 
Rating:
5.0

Thank you for your services. Also for working with me during the times of crisis on my end. And with the current pandemic on going. I definitely will recommend this service to anyone. Thank you Uhaul Storage in Laveen.

deana g  |  Overall Experience 
Rating:
5.0

I Love this Location and the Managers been with them all most 4 years

mamie f  |  Overall Experience 
Rating:
5.0

The owner,s were extremely courteous

Derrick C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy R  |  Overall Experience 
Rating:
5.0

Every time I was there no matter who helped me they were kind and friendly I mean I didn’t go all the time but even when I would call to pay on my storage I would still receive The same service kind friendly and very helpful

jessica s  |  Overall Experience 
Rating:
4.0

I would have given U-Haul an excellent rating if my rental rate would have been pro-rated on my storage unit. Thanks

patricia j  |  Overall Experience 
Rating:
5.0

I did not like the app to make payments. There was always an "error".

Nubia E  |  Overall Experience 
Rating:
5.0

In and out service 👍

Emmanuel R  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff

Paul R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin M  |  Overall Experience 
Rating:
5.0

They were always accommodating, helpful and super nice. Excellent service!

Manuel T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle C  |  First Impressions 
Rating:
5.0

Excellent Customer Service

TREMAINE F  |  Overall Experience 
Rating:
5.0

Thank you for your Service..

sherleen j  |  Overall Experience 
Rating:
5.0

NO PROBLEMS EVERYTHING WENT SMOOTH

billy g  |  Overall Experience 
Rating:
5.0

The facility was clean and well maintained. I felt safe when I went during the day and at night. The staff was very very kind and friendly. Lynn was very accommodating and kind.

karyne m  |  Overall Experience 
Rating:
5.0

Jerry and Lynn were always helpful, informative, friendly. They always answered all our questions regarding the storage unit, U-Box, rental of U-Haul equipment in general.

danielle l  |  Overall Experience 
Rating:
5.0

First was amazed at the prices, Then the friendliness of Angela and Johnathon, beautiful, very friendly. Received a small history lesson on U Haul by Angela.

Janet P  |  First Impressions 
Rating:
5.0

The storage unit worked for me, and the rental trucks were available when I needed them. I'll be back for trucks in the future. Thank you

Leslie L  |  Overall Experience 
Rating:
5.0

Awesome customer service!!!!!

maurisha h  |  Overall Experience 
Rating:
1.0

The guy that worked with me was rude. I was not told about the miles my card what’s just charged.

Lashoi J  |  First Impressions 
Rating:
4.0

Good overall experience. Only suggestion is more lighting.

sonia C  |  Overall Experience 
Rating:
5.0

Expensive

adam c  |  Overall Experience 
Rating:
5.0

Great customer service and the storage size was just right..

karyne m  |  First Impressions 
Rating:
5.0

Everything was great. Everyone was very nice and helpful.

mary s  |  Overall Experience 
Rating:
5.0

All great!

CHASE B  |  Overall Experience 
Rating:
5.0

Nice staff and very accomdating

raul d  |  First Impressions 
Rating:
5.0

Great job

sharon s  |  Overall Experience 
Rating:
5.0

For the past 2 years the staff was very friendly and helpful with our storage! We were relocated out of town to Reno and now that we have returned they made us feel welcomed back and our things safe

Rosa a  |  Overall Experience 
Rating:
5.0

Thank you for your good Service

CORNET A  |  Overall Experience 
Rating:
5.0

Na

wanda s  |  Overall Experience 
Rating:
5.0

Great customer service. The facilities are really clean here.

Nathaniel F  |  First Impressions 
Rating:
5.0

Good jobs

S B  |  Overall Experience 
Rating:
2.0

One of the reasons why we closed our unit is because the monthly rate kept increasing. I moved my stuff to a place where the rates will never increase and of course are considerably lower then UHaul

JAMES J  |  Overall Experience 
Rating:
5.0

It was fine but the prices went up every year

CHAD F  |  Overall Experience 
Rating:
5.0

Very friendly and helpful owners and staff would recommended them to family and friends.

tammy l  |  First Impressions 
Rating:
5.0

AWESOME

Troy C  |  First Impressions 
Rating:
5.0

Down to earth and friendly!

Veon a  |  Overall Experience 
Rating:
5.0

Jerry and Lynn were Awesome and Amazing! Any problems that I may have had; they both addressed effectively! Thank you both so much for Everything! Blessings, Mari Gonzalez💋 Mari Gonzalez 💋

Mari G  |  Overall Experience 
Rating:
5.0

The whole experience was wonderful. Easy set up and when we were ready to move out easy to leave. Thank you

Armondo W  |  Overall Experience 
Rating:
4.0

NA

Lisa d  |  Overall Experience 
Rating:
5.0

Everyone I had the pleasure of dealing with were very professional and courteous. They were always available to help!! Whenever a need arises I will be sure to visit the Laveen store.

Charles R  |  Overall Experience 
Rating:
5.0

Yes Lynn is amazing

veronica b  |  Overall Experience 
Rating:
5.0

This facility is consistent and efficient, and after using them now 3x's for extended periods, I will continue to use them should the need arise, even if it's out of my way.

Ingrid B  |  Overall Experience 
Rating:
5.0

Staff very helpful.

Debra L  |  Overall Experience 
Rating:
5.0

Overall good customer service experience.

JACQUELINE V  |  Overall Experience 
Rating:
5.0

Always professional and friendly !!!! Always have the right answers and were easy to communicate with. They know what they are doing and do it well !!! I go out of my way to recommend them whenever I

Steve J  |  First Impressions 
Rating:
5.0

I have rented storage space from this location for several years. It's a great facility and the personnel are fantastic! Would definitely use them again for needs in the South Phoenix area.

ERIK T  |  Overall Experience 
Rating:
4.0

We appreciated the use of a clean, lighted area that was secure.. we also liked that it was easy to access and when we were ready to take our items out that was easy too.. thanks to all the staff..

Barb M  |  Overall Experience 
Rating:
5.0

Thank you kindly

michelle c  |  Overall Experience 
Rating:
5.0

Jerry and his wife were awesome and helpful people.

Rick R  |  Overall Experience 
Rating:
5.0

Excellent customer service. From the initial call to me to the truck drop off. I also appreciated to find my storage so clean. I'm NOT a 1st time storage renter. So I know what is to be expected.

Larry L  |  First Impressions 
Rating:
4.0

Many years of great service and easy access. Jerry and Lynn were very nice and helpful.

JASON R  |  Overall Experience 
Rating:
4.0

Need security at night

Timothy M  |  Overall Experience 
Rating:
5.0

Very friendly and extremely helpful!

Jenna N  |  First Impressions 
Rating:
5.0

Lynn and Jerry are AMAZING!! The help with any issues that may come up and work with you through it all. The property is always clean and well taken care of.

CHRISTOPHER F  |  Overall Experience 
Rating:
5.0

Super, super nice (and good) people. Staff was very professional and courteous. The facility is very clean, and accessible. Highly recommended.

darrell r  |  First Impressions 
Rating:
5.0

Very friendly and accommodating staff! I’ve rented from them twice and would do it again in a heartbeat!

Pamela P  |  Overall Experience 
Rating:
5.0

You guys are doing an exelente job Thank you

raul d  |  Overall Experience 
Rating:
5.0

Thank u

patricia v  |  First Impressions 
Rating:
5.0

I rented a storage from them 2 years ago, it was such great service that , when i return to arizona i went back to them I love it there, i could have gone to any of hundreds of other storage

Denise F  |  First Impressions 
Rating:
5.0

Great service. Friendly, courteous, and helpful.

vernell b  |  Overall Experience 
Rating:
1.0

They wanted to charge me a 3 month fee for a storage that i had already left empty and that i was not using, i called multiple times to see what was the prob yet they still wanted me to pay for no rsn

hugo g  |  Overall Experience 
Rating:
5.0

I made my comment in the questions above

robert b  |  Overall Experience 
Rating:
4.0

Thank you

daniel c  |  First Impressions 
Rating:
5.0

Great and friendly knowledgeable staff!!

marvina t  |  Overall Experience 
Rating:
4.0

Jerry was very helpful; answered all our questions and was patient while I called our emergency contact for information. Easy check in; storage unit very clean!

danielle l  |  First Impressions 
Rating:
5.0

Jerry and Lynne were great. Always ready to help and handle problems that could happen.

RANDY S  |  Overall Experience 
Rating:
5.0

The team was real nice and I got the first month free for storage

Terra B  |  First Impressions 
Rating:
5.0

Great little storage place.

GINA C  |  Overall Experience 
Rating:
5.0

They were very helpful and made the process fast and simple

Jason P  |  First Impressions 
Rating:
5.0

I didn’t visit much in the 3 years I rented a unit. I was happy with the experience because they made it easy to get in. I was mourning the loss of my mom and they were really understanding.

JANICE M  |  Overall Experience 
Rating:
5.0

He was informative patient and nice Great Customer Service

Cristal r  |  First Impressions 
Rating:
5.0

Moving can be a stressful event. Jerrys staff was exceptionally accommodating to my availability and needs. I highly recommend them for your future storage/moving needs. Thank you!

Veronica M  |  First Impressions 
Rating:
5.0

All employees there always willing to help.

Juan A  |  Overall Experience 
Rating:
5.0

Lynn and her husband are outstanding and they represent the company well

Pernell P  |  Overall Experience 
Rating:
5.0

Excellent

irving l  |  Overall Experience 
Rating:
5.0

Very friendly and easy to get along with and very helpful specially at a last notice change on storage units.

reuben g  |  First Impressions 
Rating:
4.0

The lady at the counter was helpful the storage contained my aunts property who had passed away

betty s  |  Overall Experience 
Rating:
4.0

Satisfied with the unit and customer service.

GWENDOLYN M  |  Overall Experience 
Rating:
5.0

Thanks to Eileen.

LADY P  |  Overall Experience 
Rating:
5.0

Great service!

RUSTY D  |  Overall Experience 
Rating:
2.0

Don't like that the monthly rent is not prorated if you exit the rental early

John W  |  Overall Experience 
Rating:
5.0

Jerry and the staff was great. They made my moving experience pleasant.

Mischa S  |  Overall Experience 
Rating:
5.0

Staff at t his location is awesome.

stacey p  |  Overall Experience 
Rating:
5.0

Excellent service!

Roxanne A  |  Overall Experience 
Rating:
5.0

Great people to work with. Very pleasant

Henry V  |  Overall Experience 
Rating:
5.0

I love this Uhaul facility . For the last 6 years this is the only location I would even consider renting from. Whenever I rented a truck, dolly or my storage unit, I was always greeted warmly.

Lanette F  |  Overall Experience 
Rating:
5.0

👍👍👍

Bryant B  |  Reservation 
Rating:
4.0

Lynn is definitely patient and understanding. Thanks for working with us !

ALYCIA C  |  Overall Experience 
Rating:
5.0

Great customer service

HENREY H  |  Reservation 
Rating:
5.0

Very good good customer service, very helpful.

Juan A  |  Reservation 
Rating:
2.0

Everything was fine. Except the fact that the rooms have a opening on the walls . My stuff was all dusty. In that case I leave it outside my sisterhome. Very BAD DESIGN. NOT HAPPY BECAUSE OF THAT.

angelica o  |  Overall Experience 
Rating:
5.0

Awesome people!

KARINA J  |  Overall Experience 
Rating:
5.0

Thanks Lynn & Jerry for your help and time. Appreciate it much. Blessings to you Take care

SIERRA M  |  Overall Experience 
Rating:
4.0

prices are a little high for long term storage.

judd m  |  Overall Experience 
Rating:
5.0

Truck and storage unit AND customer service were all that we could ask for and more! I would definitely recommend this location.

kym b  |  Overall Experience 
Rating:
5.0

My family and I had our units for several years and our stuff was always untouched, staff was always helpfull all the time.

LYDIA M  |  Overall Experience 
Rating:
5.0

Convenient 👍

brandon g  |  Overall Experience 
Rating:
4.0

Great

darrell m  |  Overall Experience 
Rating:
5.0

Your staff was very help full

Raymond T  |  Overall Experience 
Rating:
4.0

The fact that you have a dump station puts your facility above the rest.

Marta g  |  Overall Experience 
Rating:
5.0

Great facility and friendly staff!!!

Michaela K  |  Overall Experience 
Rating:
1.0

over charged for a dolly, no lock on the bed of the truck, and it was dirty in the bed of the truck and guy tried to lie about it.

Ashley D  |  Overall Experience 
Rating:
4.0

The earlier closing time on Sunday was a bit of an inconvenience but they were Always very helpful and courteous ..

sheri t  |  Overall Experience 
Rating:
5.0

Staff was very professional, friendly, and performed there tasks in an expeditious manner. I'd gladly use this facility again.

Darrell W  |  Overall Experience 
Rating:
5.0

Staff is friendly and helpful

DANIEL P  |  Overall Experience 
Rating:
5.0

Great people n place! All went well during a very rough time in r lives. Thnx 4 all ur help n if I ever need u again I will use u again n recommend u!!

Yolanda M  |  Overall Experience 
Rating:
3.0

I was told my monthly rate could be prorated if i pulled my RV out in the middle of the month. When i went to remove it the office told me they did not prorate. Not happy about this,

DAVID L  |  Overall Experience 
Rating:
5.0

U guys have great service

JAMIE R  |  Overall Experience 
Rating:
5.0

.

April O  |  Overall Experience 
Rating:
5.0

NA

Carrie D  |  Overall Experience 
Rating:
5.0

I always felt safe, even at nighttime in my year of renting space. I knew my things were secured when I'd leave. And they have a great staff with AMAZING CUSTOMER SERVICE! Thank you so very much.

natalie G  |  Overall Experience 
Rating:
5.0

Amazing experience from beginning to end!

michala c  |  Overall Experience 
Rating:
5.0

The whole moving experience was as convenient as it was because of Uhaul!!

Douglas B  |  Overall Experience 
Rating:
5.0

Very Very Very Pleased with the service I received.

Sheena G  |  Overall Experience 
Rating:
4.0

good condition and a fare price.

ALFRED M  |  Overall Experience 
Rating:
5.0

Thank you

SIBLE B  |  Overall Experience 
Rating:
5.0

I would recommend to anyone! Thank you!

MARTIN M  |  Overall Experience 
No reviews have been submitted for this location.

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