Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Renting the truck was a breeze. The gentleman who waited on me was very professional. I returned the truck after hours and the process was a little tedious because of all the photos required. But overall I was very pleased and the price was reasonable.
Joseph D
Rating:
5.0
The staffer who handled trailer dropoff was very friendly and efficient. In and out in only a few minutes.
Lowell M
Rating:
4.0
Very good experience. Price as offered and return was easy. A+ experience.
Brian O
Rating:
5.0
Customer did not leave a comment.
soon p
Rating:
5.0
Customer did not leave a comment.
JACKO D
Rating:
5.0
The only location I use. Outstanding service excellent equipment
Francis R
Rating:
5.0
They were very good to me thank you so much
Maxine J
Rating:
5.0
Customer did not leave a comment.
Sharon C
Rating:
5.0
Customer did not leave a comment.
Brenda R
|
Overall Experience
Rating:
5.0
Employees are always friendly and they have what I need in stock.
JOHN D
Rating:
5.0
It was a great experience, convenient, clean and courteous.
Spencer C
Rating:
5.0
Customer did not leave a comment.
Terrisa K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Troy W
Rating:
5.0
Customer did not leave a comment.
Christine B
Rating:
5.0
Customer did not leave a comment.
Alvin M
Rating:
5.0
Check in and check out of the rental truck was quick and efficient and the vehicle was great.
Ronald G
Rating:
5.0
Staff always friendly
Shelita L
Rating:
5.0
The staff at this location were helpful and efficient - a pleasure to work with!
Robert T
Rating:
5.0
Great service. Employees very helpful.
Michael S
Rating:
5.0
Everyone was so nice, professional and very helpful!!!
velda t
|
Overall Experience
Rating:
5.0
Awesome
JAMES S
Rating:
5.0
Customer did not leave a comment.
Dominic C
Rating:
5.0
Customer did not leave a comment.
John D
Rating:
5.0
Pulled truck into thier lot. An attendent was right there to check it in. Check in was quick and easy,
Joan S
Rating:
5.0
She was very pleasant and kind.
Charles W
Rating:
5.0
Customer did not leave a comment.
Shonna F
Rating:
5.0
I was told the truck had a 1/4 tank of gas left but, it was more like 9miles total left because it was on E. That should have probably been corrected prior to renting.
Robert H
Rating:
5.0
Customer did not leave a comment.
taunya g
Rating:
5.0
Customer did not leave a comment.
elizabeth b
Rating:
5.0
Don’t change my drop off location without letting the customer know
Deborah W
Rating:
5.0
Customer did not leave a comment.
Chris P
Rating:
4.0
Customer did not leave a comment.
Danica W
|
Online Move In
Rating:
5.0
The gentleman that check us in was great; he was efficient, knowledgable and super nice to work with.
Howard S
Rating:
5.0
Always a great experience at this location!!
Dave F
Rating:
4.0
Customer did not leave a comment.
Ryan C
Rating:
4.0
Please fix garage doors. Would have made moving in easier and a perfect experience.
Carnell J
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Ashley F
Rating:
5.0
Customer did not leave a comment.
Amperita B
Rating:
4.0
The store had just closed, so personnel were leaving. However, they have drop-off service.
Michael B
Rating:
5.0
Customer did not leave a comment.
ELLEN G
|
Overall Experience
Rating:
3.0
I always end up going in to get help when the sign says someone will be out to help.
David C
Rating:
5.0
The staff was friendly, knowledgeable. And professional. Great job!
Daniel P
Rating:
5.0
Customer did not leave a comment.
Randall M
Rating:
5.0
Customer did not leave a comment.
Robert M
Rating:
5.0
Customer did not leave a comment.
Mike H
Rating:
5.0
Customer did not leave a comment.
Philip B
Rating:
2.0
Monitor the manager. If he sets the example that it's okay to talk about sexual things in front of workers and customers, then you can't blame the employees for engaging. If he is disengaged and uninterested, then it makes sense why others would follow suit. The store was unkept. Bathroom was dirty. When I dropped off my UHaul in Maryland, the Maryland location was clean, courteous, and an employee even came out to assist before I entered the building. With the massive amount of military in Newport, RI and how difficult military moves can be, I really hope the location can step up its game.
Kelsey G
Rating:
5.0
Friendly people
Michael D
Rating:
3.0
The truck I had was leaking rain all over the front seats while I was driving.
Joel B
Rating:
3.0
Overall good experience
sarah g
Rating:
5.0
Very helpful and friendly
Tricia B
Rating:
5.0
Customer did not leave a comment.
Joseph V
Rating:
5.0
Customer did not leave a comment.
Katrina S
Rating:
4.0
Customer did not leave a comment.
Shawni E
Rating:
5.0
Super easy. Staff was very helpful. Complimented James and his assistant manager. Uhaul exceeded all of our expectations.
Kyle D
Rating:
5.0
Customer did not leave a comment.
Joseph S
Rating:
5.0
Trailer lighting became an issue at the end of each day. Don’t know if it was overheating or if it was the lights being jarred all day but the signals began to fail in New Mexico and again in Tennessee. Other than that solid little trailer.
Jacob C
Rating:
4.0
For them to bring your truck to you 😉
Michele M
Rating:
5.0
Customer did not leave a comment.
joan n
Rating:
5.0
Antonio is professional, courteous and a thoughtful representative for U-haul.
Michael M
Rating:
5.0
The guys that were on shift when I came in helped me with everything. They had answers for every question, offered suggestions on what to get to help me move, and even recommended a service I didn't know about.
Jonathan I
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Roslyn P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Roslyn P
Rating:
5.0
No problems with the service received
Leroy W
Rating:
5.0
Customer did not leave a comment.
John S
Rating:
5.0
Customer did not leave a comment.
tomthomas r
|
First Impressions
Rating:
4.0
Allot of physical damage. Corporate doesn’t care as long as customer pays for damages that hey did. It do.
Anthony S
Rating:
5.0
The staff at Lexington Park, MD was also very helpful and nice
Dereck R
Rating:
5.0
Customer did not leave a comment.
Walter B
Rating:
5.0
Customer did not leave a comment.
JOHN W
Rating:
4.0
Customer did not leave a comment.
Renee C
Rating:
5.0
Customer did not leave a comment.
Hulbert P
Rating:
5.0
Bought additional pads so I had enough. Overall I am very happy with U-box shipping/moving process.
Jordan M
Rating:
5.0
Customer did not leave a comment.
Jorge F
Rating:
5.0
Had a very good experience, pick up and drop off were smooth, and the staff were friendly and helpful for both.
James K
Rating:
5.0
Staff in Pittsburgh and Maryland were very helpful and pleasant. Would definitely use U-Haul again
carol s
|
Overall Experience
Rating:
5.0
Antonio was very professional and wanted to make sure everything was right
Dennis P
Rating:
4.0
Everything was fine
robert m
Rating:
4.0
Customer did not leave a comment.
Robert Q
Rating:
5.0
Customer did not leave a comment.
Brian W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jesst J
Rating:
4.0
Customer did not leave a comment.
JOSEPHINE W
|
First Impressions
Rating:
5.0
Customer service was good and very friendly! I will be back.
Vantora J
Rating:
4.0
Customer did not leave a comment.
Renee C
Rating:
5.0
Customer did not leave a comment.
KATHLEEN F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES C
Rating:
5.0
Customer did not leave a comment.
Stephon S
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
george f
Rating:
3.0
Customer did not leave a comment.
JAMES H
Rating:
5.0
Customer did not leave a comment.
Glenn W
Rating:
4.0
too much info for rent small equipment.
scott g
Rating:
5.0
Nothing. Excellent service. Keep up the good work.
GLENN W
Rating:
5.0
Customer did not leave a comment.
Sharon C
Rating:
5.0
I appreciate the great customer service and great attitude the employees have at this location. I have used this location a few times and each time the same young woman is very pleasant and helpful. Thank you.
Troy W
Rating:
5.0
The UHAUL representative was great 😊
Kathy D
|
First Impressions
Rating:
5.0
We will use this facility again, I am sure.
ALAN L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Armando M
Rating:
5.0
Customer did not leave a comment.
David C
Rating:
5.0
Customer did not leave a comment.
john l
Rating:
5.0
Customer did not leave a comment.
Rickie J
|
Overall Experience
Rating:
5.0
They was helpful.
William R
Rating:
5.0
Customer did not leave a comment.
Michael S
Rating:
5.0
Staff were friendly and helpful, 5 stars!
William G
Rating:
5.0
Antonio (I don’t think I spelled that correctly) was amazing. Professional and very helpful. Thank you!
Shaun K
Rating:
5.0
Plenty of room in the lot for maneuvering when picking up or dropping off trailers. Well stocked store also.
Neal V
Rating:
5.0
Customer did not leave a comment.
Michele R
Rating:
5.0
THE BEST !!!!!! Thank you so much again, anytime I need a storage unit. I’m coming here
Vernon N
|
Overall Experience
Rating:
1.0
The Truckshare 24/7 is not efficient..it took me forever to upload everything, and I still had to go inside..the return went very smooth
Tyrone S
Rating:
5.0
Rested at this location several times. Every experience was very good. Never an issue with staff or equipment. This is my go to location when I need a rental.
Robert F
Rating:
5.0
You Rock. I have had a storage unit there before and now I need a new one, so I’m back.
Ward H
Rating:
5.0
Customer did not leave a comment.
EMMA G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AMANDA C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher W
|
First Impressions
Rating:
5.0
very professional
John R
Rating:
5.0
Customer did not leave a comment.
Walter S
Rating:
5.0
Customer did not leave a comment.
Sarah O
Rating:
5.0
Customer did not leave a comment.
Dewayne W
Rating:
5.0
Highly recommend this U-Haul location. The staff are very knowledgeable and helpful.
Betty C
Rating:
5.0
Customer did not leave a comment.
KEN C
Rating:
4.0
Garage doors were all out of operation for months. Otherwise, very good.
Douglas K
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Charles T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Raynard W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kristin r
|
Overall Experience
Rating:
5.0
Everything was always clean. Staff was always friendly and very helpful. Will use again if I need to!
Danielle H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark K
|
First Impressions
Rating:
5.0
I'm 79 and have never needed a storage before. The staff made it easy for me to understand the process. They were super patient with me.
SHIRLEY S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHARON C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Antonio B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ALECIA S
|
Overall Experience
Rating:
5.0
I am very happy with this facility. My items were secure. I felt safe every time I entered. Staff is prompt and helpful. The entire place is clean and well kept. I highly recommend using this U-Hail storage business.
Sharon P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nora E
|
Overall Experience
Rating:
5.0
The workers were very helpful and polite and enjoyed my time with them
BETTY B
|
First Impressions
Rating:
5.0
Clean well maintained storage kept my stuff in good condition. Also affordable.
Tymotheus P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wayne T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brandi A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John T
|
Overall Experience
Rating:
5.0
Staff was friendly and helpful!
martha h
|
Overall Experience
Rating:
5.0
Clean facility with present, helpful, and friendly staff. We will definitely be back.
Eric S
|
Overall Experience
Rating:
5.0
The facility was huge and clean. Staff was friendly and professional. Unit was very accessible and the size was perfect for what we needed.
ALAN L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patrick B
|
First Impressions
Rating:
5.0
This was a great facility. The facility was well maintained and clean!
DARREL P
|
Overall Experience
Rating:
5.0
Great place to storage your stuff and readable. Love it ty U-Haul 😊
CATHERINE S
|
First Impressions
Rating:
5.0
The staff. The facility, the ease of completing the registration onliine, and a better price than competitor's made uhaul the best, and obvious choice.
GARY G
|
Online Move In
Rating:
1.0
I'm Sewing u-haul. After throwing my stuff.
In the dumpster, I'm suing U-haul of Lexington Park Maryland NEVER CONTACT ME!!!
Stephanie W
|
Overall Experience
Rating:
5.0
I was very pleased with my storage unit and all staff that I came encountered with was very pleasant.
veronica j
|
First Impressions
Rating:
3.0
Access both in and out of the storage units was made very difficult by the unreliable large garage door. Further, the alternate doors only operate during business hours, which further constrains the access after hours when the garage door was broken.
Eric F
|
Overall Experience
Rating:
4.0
Only thing I had an issue with, I couldn't return my rental truck to same facility where I purchased a new storage in the area I moved to. Also I has to wait 9am before I could get access to the truck because that's what time the facility opened. Other than that the staff and process was amazingly smooth.
Daryl H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patrick C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michele M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimira C
|
First Impressions
Rating:
5.0
Couldn’t ask for better service, your manager was great and the rest of the staff all the way to the cleaning staff!
martha h
|
First Impressions
Rating:
5.0
Ff
Ray B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Phillip S
|
Overall Experience
Rating:
5.0
Good
Joseph K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elbie W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RAYMUNDO D
|
Overall Experience
Rating:
5.0
Thanks for allowing me to have a good renting experience. If I need it again I will be sure to use you again
angela q
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Randy M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert H
|
Overall Experience
Rating:
4.0
The only reason I did not give 5 stars is because the right drive in bay door did not work so I could not pull into the bay to unload. The one working bay door was used by someone who was there before and I after I was done. Other than that, fantastic service and personnel!
Corri C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Brenda R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bonita W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICHARD S
|
Overall Experience
Rating:
5.0
Mother and son team was awesome
MARY R
|
First Impressions
Rating:
2.0
Very unhappy with the location upon completing the check out process. Will not use this facility again.
patrick b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenyada S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TYNESHIA-RANEA G
|
Overall Experience
Rating:
5.0
Thank you for a wonderful experience. The staff was always friendly and helpful. This has been the best storage facility I have ever used. I will definitely recommend Uhaul to my family and friends.
Joyce C
|
Overall Experience
Rating:
5.0
Great place and great staff!
Natasha S
|
First Impressions
Rating:
4.0
My only issue is I did everything online and then had to go through the process again at the facility.
KRISTOPHER J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ben T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jewel W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aryonna B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Johnathan` F
|
First Impressions
Rating:
5.0
Very impressed immaculately clean safe secure very happy using it
Debra S
|
Overall Experience
Rating:
4.0
Very helpful
Audrey N
|
First Impressions
Rating:
5.0
Everything was ok until the first guy that started my intake was rude and didn’t get my intake right the other two men on the next day did do a very good job and if they were working for me I would give them a raise or bonus
Yolanda E
|
First Impressions
Rating:
4.0
My only complaint was trying to call the office and trying to speak to anyone at the facility. I've called several times, and no one answered and there was no answering machine.
Adrian K
|
Overall Experience
Rating:
5.0
Everything was good
CHARLES H
|
Overall Experience
Rating:
3.0
Staff was unsure about their answers to several of my questions and I couldn’t do cash due to time restraints for cash pick up. My transaction was interrupted several times by the employee attending to other customers, which led to input mistakes where I had to provide my information more than once. The garage doors to pull vehicle inside were not functioning properly but staff was very nice and accommodating to work it somewhat manually for my use.
kimberly j
|
First Impressions
Rating:
5.0
Great location and excellent staff. No complaints about the service you provided.
Rodney M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary T
|
First Impressions
Rating:
5.0
I appreciated the ease of renting my storage unit online with immediate access to my unit. The Lexington Park facility is clean and secure. My items were maintained in perfect condition for the two years I rented my unit. The staff is very helpful and friendly. I will definitely use this location for my future storage needs and would highly recommend U-Haul storage to others. Thank you U-Haul!
Timothy K
|
Overall Experience
Rating:
4.0
My only problem was that after reserving my unit online, the second day, the guy could not find it. This held us up some. The manager worked with me the night before and all I needed to do was make the payment and buy the lock. The next day, the guy could not find my reservation. That held us up a little.
velda t
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jerry l
|
First Impressions
Rating:
5.0
It was great
I really didn’t /don’t the attics in pin thing as I set off the alarm twice and no one came to see or to explain what I was doing wrong
Other than that AWESOME
PEGGYAndJEFF B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
James Y
|
Overall Experience
Rating:
5.0
Good facility just couldn’t continue to pay with the rate increase!
Dolly G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph W
|
Overall Experience
Rating:
5.0
Thanks for your service will be their again very soon..
Gail L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Carey H
|
First Impressions
Rating:
1.0
They over charged me for gas only did 2 miles and charge me close to 100
Joseph S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Phyllis B
|
First Impressions
Rating:
3.0
Originally, I reserved a 5x7, On the day I went to move in, U haul had rented out my unit. The manager said he was trying to keep his numbers up. We all know what that means.So being in the Storage and rental business I figured,I should get a discount for the next higher up unit available. This did not happen. So, I called corporate and they said they would do something for me. In which this did not happen. I was very unhappy with the pricing of the unit but I did feel my Stuff was safe and secure.
Joseph J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jan H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Glen P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cheryl H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paul R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Carlos J
|
Overall Experience
Rating:
5.0
My only quibble is that 5’x5’ lockers are not exactly those dimensions. I wanted to store a 4’10” wide item and it was too wide -the door couldn’t close. I had to rent a 5’x10’ space (at double the cost).
Amelia v
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathleen M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Caelan T
|
Overall Experience
Rating:
1.0
Reserved a 5x10 unit and it was not available upon arrival. Had to get a larger unit. Ended up canceling due to price the next say and went with another company due to price.
Carreen K
|
Overall Experience
Rating:
5.0
Everyone who worked there was very helpful!!!
Andy S
|
First Impressions
Rating:
5.0
Facility is one of the nicest ones we've seen and used. Manager was very friendly,helpful and kind.
MARINA D
|
First Impressions
Rating:
5.0
Karl and the staff was very helpful with everything I need or wanted help with. Thanks.
JOE Y
|
Overall Experience
Rating:
5.0
Karl and the staff at U-Haul Storage were Great. Patient and helpful for all our needs for storage and truck/trailer rental. Highly recommend them to all our friends. Best wishes to all the staff. Thank You from Richard and LoLisa.
RICHARD F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CAROLINE P
|
First Impressions
Rating:
5.0
None
Roslynn H
|
First Impressions
Rating:
5.0
Karl and his team are awesome and amazing people. Super friendly, personable and their customer service is phenomenal!
Torie H
|
First Impressions
Rating:
5.0
Very clean and friendly staff…good prices.
Michael E
|
First Impressions
Rating:
5.0
Karl was very helpful and polite. The prices are great!! The facility was clean.
Chandra F
|
First Impressions
Rating:
3.0
I reserved a unit a week ahead of time and was not available when I got there, so they gave me a larger unit at full price, I do not believe that is fair since it was reserved online, I will be contacting corporate.
Joseph J
|
First Impressions
Rating:
5.0
Everything was done very professionally I wish I had known about fuel storage facilities before
CHARLES M
|
First Impressions
Rating:
5.0
Karl and his team of associates are STELLAR! I could not have a better storage experience. The ONLY reason I’m leaving is that I no longer have a storage requirement.
George S
|
Overall Experience
Rating:
5.0
Great service Thank you :)
Rachelle H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHARON W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathryn R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alma D
|
First Impressions
Rating:
5.0
Hands down the BEST storage facility I've used...and I've used more than my share of storage facilities. 😉
The facility is clean, extremely safe extra security measures in place including individual unit alarms and monitoring. The staff is friendly, courteous, helpful and very knowledgeable!
Stacey V
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
JACOB O
|
First Impressions
Rating:
5.0
This is a very well run business. The manager is friendly but still business-like.
Ryan A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TANISHA B
|
First Impressions
Rating:
5.0
Karl was very professional and informative.
He obviously takes pride in his business.
I would definitely refer others to the facility.
Thanks
Alan H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Henry G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NOLAN M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Breunka W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
latoya l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Herb L
|
Overall Experience
Rating:
5.0
Extremely helpful that we could rent a truck from where we had our storage unit.
Stuart L
|
Overall Experience
Rating:
4.0
This is a wonderful storage facility with most of the workers with great customer service. What I do recommend, that a better is job is done with cleaning the inside window seals (full of bugs, spider webs, etc.) so a person will feel more secure in leaning their items up against the walls before placing them in a storage unit. Also, provide wipes to be able to wipe down the carts used to carry your items to and from the storage to the car.
Thank you for your understanding and keep up the good work.
Tamara K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN G
|
Overall Experience
Rating:
5.0
Friendly staff and the facility was very well lit and clean.
patrick r
|
First Impressions
Rating:
5.0
This far, a positive experience. Will be shifting items in over the course of this week. By all accounts, this will be a great experience. Thanks for asking Carl.
Grady D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gabrielle S
|
Overall Experience
Rating:
5.0
I had a very great experience everyone was very friendly
CHARLES H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dylan S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nora E
|
First Impressions
Rating:
5.0
Customer Service was exceptionally Great!!!
Janith W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
SHATARIA H
|
First Impressions
Rating:
5.0
I had a few problems come up with moving into my home, I wasn't sure how to resolve them but literally everything was able to be resolved thanks to the team at U Haul. Very simple and decently priced!
Ian S
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Catherine C
|
Overall Experience
Rating:
1.0
I had nothing but problems with staff from start to finish. They are rude, arrogant, and disrespectful to women. Had billing problems as well. They charged me a late fee when I was on automatic payment a time of two. No kindness or respect. I will never give u haul another penny for ANYTHING! They disrespected my Mother as well!! NOT ACCEPTABLE! She’s 67 years old!!!
angela p
|
Overall Experience
Rating:
5.0
Staff very helpful n professional
Alphonso B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tamika B
|
First Impressions
Rating:
5.0
I enjoy the manager at this uhaul and the other workers they are friendly and helpful and always pleasant when assisting consumers
BETTY B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carol F
|
First Impressions
Rating:
5.0
Thank You for keeping my items safe and secure.
I will definitely recommend you to my friends and family.
RACHAEL T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VICKIE C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Val R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Katrina J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gill L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
patrick R
|
Overall Experience
Rating:
2.0
I made a reservation for a 10x10 unit and one wasn't available when I arrived. I had to either up+size to a 10x15 at a higher rate or downsize to an 8x10 at a slightly lower rate. Turns out the 8x10 was too small whereas a 10x10 would have been just right and a 10x15 ridiculously over sized at a premium cost. I feel like it was bait and switch. I won't be staying long.
Ryan A
|
First Impressions
Rating:
5.0
Karl and crew are awesome
Ann T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samuel O
|
Overall Experience
Rating:
5.0
Karl curry and his staff are amazing and I would recommend this place to anyone who need a storage unit. Thanks a lot guys. Aj.. A salty sailor
Albert B
|
Overall Experience
Rating:
5.0
Karl Curry (manager) and the team he assembled at the Lexington Park/Signature Drive location have to be the "best in the biz," as they say. The staff went above-and-beyond to make my U-Haul experience excellent in every way. From working with me on the front end to find U-Boxes and trailers, to pulling them out of storage at the end and placing them in a convenient location so the professional movers could pack my belongings in crates for an overseas move, to checking on us throughout to make sure everything was satisfactory... this is the standard by which every other moving/storage facility should be measured. Job well done. Highly recommend.
Patrick W
|
Overall Experience
Rating:
5.0
No problems at since the 2 years we had our storage unit friendly employees head boss was very nice and worked with us when we needed something
kachasity p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Princetta J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard K
|
Overall Experience
Rating:
5.0
This experience was delightful. All around professionals.
Steven W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Isaac L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEFANIE F
|
First Impressions
Rating:
5.0
Karl was awesome, very helpful and great positive attitude.
Kris C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jonathan C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammy C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lonnie M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Onyx L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wanda T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kimira C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Faith J
|
Overall Experience
Rating:
2.0
Access to storage unit was limited and not convenient! After office hours access was limited to a people door which made it hard to move in or out of the storage unit.
Benjamin D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stacey V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kenneth M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Katey B
|
Overall Experience
Rating:
5.0
A trainee helped me and she was very helpful! She needed Karl (managers) help a couple times but got through it great! Great facility!
George E
|
First Impressions
Rating:
5.0
Great service and by far the best storage facility in the vicinity. Top notch.
Thomas P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Samantha S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keysha T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Timothy C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rachel p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Faith J
|
First Impressions
Rating:
5.0
Great experience!
Paul K
|
First Impressions
Rating:
5.0
Manager was amazing, very kind, helpful, and showed us where to go
Crystal B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anthony M
|
First Impressions
Rating:
5.0
Karl curry the manager was extremely helpful.
Zachary B
|
Online Move In
Rating:
5.0
Very professionally and knowledgeable staff. Made the experience quite easy.
BEVERLEY H
|
First Impressions
Rating:
5.0
I was surprised that, having moved out the day after my monthly payment, there was no means of refunding the unused portion of the month. I have no doubt the contract is written that way and the service rep was in full compliance with it, but it seems petty and, after renting for a year, not a good -business practice to encourage a return customer.
Glenn C
|
Overall Experience
Rating:
5.0
Secure, comfortable climate, helpful staff. Great location!
William R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
gerry b
|
First Impressions
Rating:
5.0
Karl was was so polite and helpful. Walked me through the whole process. I think this is going to be the best storage place I have ever used.
Thank you!
DAWNA W
|
First Impressions
Rating:
5.0
This facility was a life saver.
Jeanette F
|
Overall Experience
Rating:
5.0
Ms.LEXI, from Lexington, and Mr. Curry, were very prompt and attentive to addressing my with my vehicle reservation, and my storage needs. Moving in my storage was made "easy breezy!" Mr. Curry was also very thoughtful in providing me with a space that was as close as possible to the entry way, as I'm a senior with knee issues. The only thing though (has nothing to do with them) is that the company would try to find something that address smoking. As Soon as I got in the truck, I could tell, that someone prior smoked 🚬, EEEWWWW ! I know they cleaned it, but that smoke smell !!!!!
Doreen N
|
First Impressions
Rating:
5.0
The staff was very helpful to me
Princetta J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Agnes T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kiara S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jessica L
|
Overall Experience
Rating:
5.0
Very friendly staff.
SHARNIA S
|
Overall Experience
Rating:
5.0
The employees that checked me in were very professional and welcoming. The facility is very well maintained and safe. Great experience
Joel F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Linda M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Krista S
|
Overall Experience
Rating:
5.0
Love the professionalism snd great customer service!
Tammy M
|
First Impressions
Rating:
1.0
False advertisement, unhelpful staff, and UNRELENTING emails! Stop! I am not your customer. I took my business elsewhere and told you that in my review! Next email and i am putting up public reviews.
MICHAEL T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rachel H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TATIANA M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Terika K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amy W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andy N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
krystal j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
john m
|
First Impressions
Rating:
1.0
I reserved a 10x20 unit to store my 3 br house goods in. Upon arriving (three days before my goods are delivered) i was informed that my reservation was not available and that this storage facility doesnt even have a 10x20 space, that they use a 10x15 and a 10x5 to make it that large. Also, there were no 10x15 available, so i needed to get THREE units to get the dame footprint as a 10x20... this would not work for me as i have large items that are longer than 10 feet. The staff seemed un-caring and unhelpful. I ended up paying more at a competitor storage facility for a 10x20 that wasn't falsely advertised. Also, i dont own a unit here and i am getting pelted with emails, STOP!
MICHAEL T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
HELEN N
|
First Impressions
Rating:
5.0
Very clean and we'll organized
Michael D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kachasity p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kevin C
|
First Impressions
Rating:
5.0
No headache no hassle!!
Jewel W
|
Online Move In
Rating:
5.0
The facilities are well-managed and very clean. Every interaction I have had with staff has been positive. Everyone is very helpful and I am very appreciative of their great service.This is a great facility. Thank you!
Timothy K
|
Online Move In
Rating:
5.0
THANKS SO MUCH FOR ALWAYS BE A GREAT U-HAUL PLACE FOR ALL OF MY NEEDS! KEEP UP ALL THE GOOD WORK LEXINGTON PARK TEAM!
RAYNARD F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dolly G
|
First Impressions
Rating:
5.0
Just excellent!
Tymotheus P
|
First Impressions
Rating:
5.0
Very helpful reps on-site. Appreciate the attention to detail provided in the walk through of the facility.
Paula M
|
First Impressions
Rating:
5.0
Phillip took the time to explain all of my options and was sensitive to my requirements. Then today, Samantha was very helpful updating my account’s insurance requirements.
I look forward to my next visit.
George S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Renee C
|
First Impressions
Rating:
5.0
Polite staff..young white man..forgot name..really impressed me. All staff was great.
Carol F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brent H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHAUNTIA W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DANIELLE M
|
First Impressions
Rating:
5.0
Awesome knowledgeable staff.
Rodney M
|
First Impressions
Rating:
5.0
Very good experience.
Highly recommend.
John C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Antonio P
|
Overall Experience
Rating:
5.0
Superb service
Kevin S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephanie B
|
Overall Experience
Rating:
5.0
The staff was very helpful and friendly. They explained everything I needed to know about storing my things there. I would recommend this facility to anyone who needs to utilize their services. They were professional and went above & beyond to be helpful,
Joy T
|
First Impressions
Rating:
5.0
Was the cleanest facility that I have ever been in and the staff was friendly, helpful and efficient.
Karen G
|
First Impressions
Rating:
5.0
Want to make sure Karl is recognized as he went above and beyond when there was a mix up in our storage space reservation. Karl showed what it means when it comes to taking care of the customer.
Thank you Karl!!!
William L
|
First Impressions
Rating:
5.0
The staff was so helpful and friendly and I have been recommending your facility to anyone looking for a good self storage company. You will definitely have my business for any future packing, moving or self storage needs. Thank you so much for your help!
Mary R
|
Overall Experience
Rating:
5.0
Great staff, easy move in process, nice facility.
Darren B
|
First Impressions
Rating:
5.0
Great Staff !
Very nice facility.
A+
John C
|
First Impressions
Rating:
5.0
Samantha really did a good job showing me the units
Larry C
|
First Impressions
Rating:
5.0
Excellent customer service. Quick and easy process.
Latica M
|
First Impressions
Rating:
5.0
Karl and Joseph were fantastic. Hire more like them.
Re: the truck rental, I declined the hand truck and bag of blankets — twice — and yet, there they were, attached to the entrance of the back of the truck, taking up space and in the way of loading items, particularly long items that had to be lined up. Very inconvenient and irritating since they could not be removed without incurring charges.
Glenn C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
adaryll f
|
Overall Experience
Rating:
5.0
Greta service and friendly!
DARREL P
|
First Impressions
Rating:
5.0
A nice new facility with easy access to units. Very friendly staff.
bryan f
|
First Impressions
Rating:
4.0
Check in process causes the alarm to go off every single time you swiped the card, didn't quite understand why. That defeats the purpose of the alarm system, especially since the second time I was there, I forgot to check in, and the alarm actually was triggered at my unit, but the employees didn't seem to care to check in at any point, or send an alert via email/text.
Richard S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John C
|
First Impressions
Rating:
2.0
Ill try again and see if im treated the same.
Not the cleanest or friendliest
Trentia B
|
First Impressions
Rating:
5.0
Staff was wonderful and helpful answered all our questions and very pleasant
samantha r
|
First Impressions
Rating:
5.0
Bryan and his team were very professional and accommodating to anything I needed. My wife and I will be moving again within the year and we will make sure to use this U-Haul for whatever we need.
John H
|
Overall Experience
Rating:
5.0
Outstanding customer service. Extremely professional and hard working staff. "U-Haul" was the smoothest part of my move. Thank you.
Patrick o
|
Overall Experience
Rating:
2.0
This was a good program until it was time for my pickup.
Reserved a pickup time of 10 am 2 hours after opening time at the attendants request. Arrived 0945 and was told by one of the attendants tha
Eddie E
|
Overall Experience
Rating:
5.0
Great staff to work with thanks so much
marlenen a
|
Overall Experience
Rating:
5.0
Easy to locate and maneuver around the facility. Staff was super nice and helpful! Only issue I had was the fact there’s still no storage units
Merry L
|
Overall Experience
Rating:
5.0
The staff was professional and very helpful. Every time we go they remember our names and make us feel important. I truly could not be more pleased with my experience.