Customer Reviews for U-Haul Moving & Storage of Lima

Rating:

4.0

The entrance space is tight and the parking is limited.

Rating:

5.0

Great service.

Rating:

5.0

We dropped it off after hours on Friday night

Rating:

5.0

Great customer service.

Rating:

1.0

Inspect the vehicles before they go out. Wipers did not work during rainstorm. Lots of other issues.

Rating:

5.0

Everyone was super friendly and very helpful

Rating:

5.0

Overall experience was quick and easy. Great experience

Rating:

5.0

Thank you

Rating:

2.0

I had the employee on staff that day hook up the trailer to my pickup truck, wanting to make sure that it was done properly. Unfortunately, it wasn't. When I was attempting to get onto the on-ramp for US30, the trailer popped off of the ball hitch and was bouncing back and forth behind the pickup truck. The only thing that saved the trailer from being damaged was the safety chains were put on properly. I am very lucky that the traffic behind me had already kept a clear distance from me.

Rating:

4.0

The gentlemen working at the the UHaul site was excellent and very helpful.

Rating:

3.0

The only complaint that I have is, when given the paperwork, we were given instructions that the truck was in the back lot. We walked in back and there must have been 30-35 trucks to look through to find our truck. When found, it was snow covered and the windshield wipers were frozen to the window. I went back in to see if they had a scraper, they did not. This truck was reserved 5 days prior to picking up. I would think the truck should have been ready to drive off the lot when picked up. Other than that, everything else went very smooth.

Rating:

5.0

My daughter left her purse in the vehicle when I returned it on the 23of march and she went back to check for it but it was gone..?

Rating:

2.0

You should have made a major credit card to move to get to rent a truck to move that's ridiculous as long as you have money money is money you say debit card cuz let us get the stuff

Rating:

4.0

The drivers seat was not adjustable, uncomfortable to drive. It did not have auto drive. It was missing a furniture pad, only 11 not 12.

Rating:

5.0

They were quick and courteous. Briefly checked lights, and found the trailer lights didn't work. Switched trailers quickly for me. Easy to return.

Rating:

3.0

Upon arrival I was told to just give them the keys and they would take care of the rest. Was never given a receipt or any other paper work other than the contract which was given prior to the rental. Also never got an email saying the shipment was checked back in

Rating:

3.0

The toilet was clogged and disgusting on Monday at 2pm. The situation had not been addressed when I checked out at 3pm on Tuesday.

Rating:

5.0

Prompt, friendly service. Very helpful, got me on my way quickly.

Rating:

5.0

Easy to pick up and drop off

Rating:

3.0

I interacted with four of your employees. They all did a very good job. Courteous, professional and attentive.

Rating:

2.0

When we got our moving truck it was FILLED with dog hair and wreaked of stinking dog! The gentleman helping us did eventually clean out the truck after I brought it to his attention, but st first didn't seem like he was going to and certainly did not want to. This location was also wanting to charge us more than the app, so we had to make a new reservation online while standing in the store. I also noticed thst when I first checked the pricing the website was only going to charge us $110 for the truck, but by the time we got to the store the price went up...online and physically in the store. The two guys in the store did not seem like they wanted to be at work.

Rating:

3.0

The two young men who were on duty when I moved in at 3:30 pm on Thursday February 22 were extremely helpful and kind. They showed me how to get in and where to park. I could not have done it without them. I wish employees at all businesses were that thoughtful. The facility itself is poorly labeled and disorganized. On a weekend I imagine it must be a zoo when more than one person is trying to move in or out. The advertised size of the storage room is misleading and borders on fraud. It claims to be 6 foot tall. Yes, there are areas of the storsge room that are 6 foot tsll. However there is a roof support running through the room that limits the height to less than 5 foot.

Rating:

4.0

I was very satisfied with the service that I received at the U-haul station andidn't and was very happy with the equipment. Thank you for your service

Rating:

3.0

Go with the customer to the truck to verify fuel level and any damages.

Rating:

5.0

The staff made my drop-off seamless and a quick transaction.

Rating:

5.0

Very friendly and professional!

Rating:

4.0

My only problem was the vehicle smelled of cigarettes

Rating:

5.0

Satisfied with this experience

Rating:

5.0

Right back up light burned-out

Rating:

3.0

Let’s customer pay cash if they have to! Almost didn’t get a truck because you guys changed your mind and said I couldn’t pay with cash anymore.

Rating:

5.0

not sure

Rating:

4.0

trailer was full of mud and dirty. door was very hard to open and latch

Rating:

5.0

Cale was fantastic! Very kind and professional, excellent customer service skills!

Rating:

3.0

I returned the truck back two hours later with last mileage then I paid for and the same amount of gas I left with and they charge my card and additional 40.00 dollars will not rent another truck from there again

Rating:

3.0

I have yet to receive my final receipt

Rating:

5.0

Each person I worked with was amazing and exemplified quality customer service.

Rating:

5.0

The Lima location is always clean nice and I like going there the people are friendly and always ready to help

Rating:

2.0

Was charged more and don't know why, head light was out and was not told

Rating:

3.0

The truck cut off on me I had to get a jump start

Rating:

5.0

Drop was very easy as it has been except for the December, 2023 experience. That one earned a lesser review and was warranted due to the lack of concern shown for the customers. This one was excellent. I do not have his name, however the guy was very pleasant and nice to speak with especially after two days of non stop work. This is very much appreciated as I made clear yesterday.

Rating:

5.0

Service and equipment were excellent...Jerry

Rating:

5.0

Let customers verify the vehicle after hours no matter where their location is.

Rating:

5.0

Excellent customer service!!

Rating:

4.0

Needs better access hours.

Rating:

3.0

Online reservations or horrible. Also, I was given the keys and had to find the vehicle that was parked way in the back of building. These vehicles should be refueled. I had to go a gas station in efforts to make my trip

Rating:

1.0

Lady at the call center told me there was a floor level unit that I could rent. When I showed up and paid for the unit I was then told it was not a floor level unit, and I would have to walk up like 5 steps, I immediately cancelled. I'm not walking up any steps to get into a storage unit, so now I'm waiting on my $85 dollars to get refunded to my card.

Rating:

3.0

Light inside the unit would be convenient.

Rating:

1.0

Truck had oil change light on when I picked it up. Cup holder area was dirty, I was not greeted at return area when I returned truck, had to go in building and wait, while three employee's were behind desk and only one was with customer. New female employee tried to help but was limited in training. Had storage for month, had issue with Manager Montana Vann. I explained my situation to employee on previous date before monthly due date.He seemed to understand and said no problem, but did not take my name or put notes in computer. I received email from Manager about late fee and called store, no answer. I personally went to store for the 2nd time to explain situation. This time, young man put notes in system, reassured it would be taken care of by manager Montanna Vannby phone or when I picked up my 2nd truck to move out of storage that Saturday, she was scheduled to work then. I show up on time to pick up truck and clear out storage and Manager Montanna Vann was not working. Told employee to check notes in system to HONOR what was agreed to by previous employee, since Manager Montanna Vann never coontacted me on any issue. This employee did not know how to handle situation and let me finish my storage move out and would call Manager Montanna Vann to rectify situation. I came back in after emptying storage and was told that Manager Montanna Vann would not HONOR previous agreement that was told to me twice by 2 different employees and in notes on contract. New female employee Remembered conversation and spoke up to no avail. I know each situation is unique and should be handled on individual basis. Listening and feedback are key to customer service opportunities when applied respectfully and efficiently. I have previous experience with UHaul and know that Customer Service is the key to future business. Negative word of mouth and lack of effort are greatly considered in the public when patronizing locations. I expected better communication from a professional establishment such as UHaul as I have experienced in the past. Maybe Manager Montanna Vann does not completely understand that yet. Her Gold lettered name on the door tells me the company UHaul expects it! I expect my situation corrected in a timely manner by the company MCP or a professional Manager in the Company. Very dissatisfied with this experience!

Rating:

5.0

Thank you

Rating:

2.0

When I went into the Lima store today, the two gentlemen that were there were very rude to me, and each other they almost got into an argument in front of me I asked a simple question and got a snarky comment as a response they never told me that I wouldn’t have access to the building after 10 PM he just told me that if I came after hours that I would just have to use my card and just pull straight to the back when I got back there were trucks in the way no one told me on how to pull the trucks I had to go around the building and figure it out myself. I was not able to access the building. I called the number that they told me to call and I never got an answer. I called three times left voicemails , I want to pick the U-Haul up in Dayton and mobile pick up the truck was not ready the proper gas was not put into the truck. I did not have the proper dolly in the truck. The guy apologized for not having it ready properly it was still an inconvenience because that is why we made it back to lima after 10 overall port experience today with both U-Haul stores .

Rating:

3.0

Better quality and lighting for the indoor storage facility was expected.

Rating:

5.0

The young man that helped us rent our unit was so great! He knew exactly what he was talking about and was very informative!

Rating:

5.0

I would come again

Rating:

2.0

I was disappointed to find out AFTER closing my unit that there is not a refund of any monies for early closing. I had my unit for only 3 days and lost the whole month's rent. would have been nice to know that when I rented the unit.

Rating:

3.0

I was unhappy that there was no option to prorate the final month. My unit was empty, but your automated phone system and hours made it difficult to cancel, and when I did I was 3 days into the month and had to pay the full amount.

Rating:

1.0

The unit isn't what I was expecting when making the reservation. Also, the snow removal from bay doors and the parking leading to those doors is awful. The cleared out entryway leads to a door While trying to move things into my unit I fell on the ice and ended up injured...NOT HAPPY

Rating:

2.0

Upper level storage area needs more ceiling space for longer sofas. I had to take my sofa and put it on a friends back porch when I’m paying over $100 for one of your full storage units. I was not a happy customer. Also if customer late paying pmt, the red lock should come off the day they paid not the day the customer decides to come to storage (within the month). Couple times I paid late then waited to come get something out of my storage to find the red lock was still intact. I had to walk all the way back outside in the cold go to office and inquire about. I was not a happy customer. With that being said, Neither will I NEVER recommend your storage units to anyone nor will I do business with you again.

Rating:

4.0

No lighting for after dark loading/unloading

Rating:

5.0

Gentleman was very nice and was convenient and quick

Rating:

3.0

The motion detection light is loose and pointing up so the hall is dark, making accessing my locker a bit of a pain in the butt. Everything is dark.

Rating:

4.0

The biggest problem I had was the secuirty system. I had sevearal episodes where my card wouldn't allow me access and I'd have to go to the office to get a new card so I could get in.

Rating:

1.0

Storage facility was old and unit was on 2nd floor with no AC or cargo elevator! So if you are looking to haul all your stuff up a flight of steps, down a dim, narrow hallway, and then up a foot or two into a storage unit where you are greeted with rat poison and a bent latch, this is your spot! Staff was slow, borderline incompetent and just spectacularly unhelpful. It took an hour of discussion back and forth with manager to replace a nonfunctional keycard, despite the account holder being present. They told us to call corporate which had an hour wait time. Never received final bill, which seems very high, and then had to email them after a week to get them to close out the move-out request. Just don’t ignore this review! Rent some place, any place else!! I will never darken the door of a Uhaul facility as long as I live after this miserable experience.

Rating:

1.0

When I called about getting a storage unit I was told it could fit a 2-3 bedroom house. When I got there it could not fit that many bedrooms. I could not use it. Had to cancel it. And called around for a different storage unit, luckily I found one.

Rating:

2.0

The customer service and everything else was immaculate but the storage size was not up to par. Their largest size storage was the size of a medium sized closet with low entrance and will not hold or fit large items such as couches, mattresses, and box springs. For smaller storage such as totes and boxes this would be perfect but that was not what I was looking for.

Rating:

2.0

Was not well lit. Had to vigorously wave arms to get light to come on and it still didn't go on till we were walking out. Storage unit was very dark at all times. Large pipe running through the middle of it that I hit my head on several times, must be a known issue due to it being wrapped in foam which helped but still made moving anything very difficult. Late fees are outrageous, in one month its the same as the rent for the unit making it nearly impossible to catch up and not lose your belongings.

Rating:

4.0

Had no trouble. Canceled my storage unit. Employee took care of my request easily.

Rating:

5.0

Very nice place to store goods. Staff was very friendly and I would highly recommend using U-haul for your needs!

Rating:

3.0

I was forced to take an upstairs storage unit. It had seven steps that I had to move heavy stuff up. Very hard to move stuff up steps

Rating:

5.0

I stored my belongings for 6 months, was concerned about the condition they would be in when I finally moved my furniture and boxes to my new home. I was pleasantly surprised to find them clean, no dampness or bugs at all!! Thank you UHaul for taking such good care of your facility and consequently my things!

Rating:

5.0

Thank you all Patrick, Beverly, & Justin for what you all did for me! I would recommend U~Haul to friends & family alike! I appreciate all that you all have done for me! The reason I didn’t think the ACCESS HOURS were good for me was because I was not aware of the extra $5 to pay to be able to gain entry anytime. I had to wait for your store hours to open before I could gain access to the storage so that was a bit of a problem for me, but other than that, you all were great! May GOD continue to Bless you all! Thank you & HAPPY HOLIDAYS TO ALL!

Rating:

5.0

The staff has been really friendly and helpful. Storage space is a commodity but the Lima U-Haul staff has made a meaningful difference in my move. Thanks.

Rating:

5.0

Thank you to all the staff at your Elida Rd. U-haul location over the years. We will continue to receive all of our rental needs from them. Pleasure doing business with you! Gina

Rating:

5.0

SUPER friendly staff! Very helpful

Rating:

3.0

Already spoke to employees about my problems with company and all they do is pass the buck.

Rating:

5.0

Lots of choices and the counter people were very knowledgeable and accommodating, helping at every turn.

Rating:

5.0

Thanks for all your help in Lima. You guys sure helped us when we were in a bad situation.

Rating:

5.0

Andrew was AMAZING!!! He went above and beyond and it was after closing he never complained. Thanks for the free month of storage with truck rental that's an awesome reward

Rating:

5.0

excellant

Rating:

5.0

Great service, as expected.

Rating:

3.0

I rented the unit from June 20th until August 20th and they keep trying to bill me. I have called customer service and no one can cancel it! It has been empty since aug 20th

Rating:

3.0

All was well with the truck rental. However I was charged twice for a lock that I bought, and was told they couldn't do a refund without the receipt? I was overcharged 12.96