Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had the employee on staff that day hook up the trailer to my pickup truck, wanting to make sure that it was done properly. Unfortunately, it wasn't. When I was attempting to get onto the on-ramp for US30, the trailer popped off of the ball hitch and was bouncing back and forth behind the pickup truck. The only thing that saved the trailer from being damaged was the safety chains were put on properly. I am very lucky that the traffic behind me had already kept a clear distance from me.
Donald Riepenhoff
Rating:
4.0
The gentlemen working at the the UHaul site was excellent and very helpful.
John OMalley
Rating:
4.0
Customer did not leave a comment.
Edward Walton
Rating:
3.0
The only complaint that I have is, when given the paperwork, we were given instructions that the truck was in the back lot. We walked in back and there must have been 30-35 trucks to look through to find our truck. When found, it was snow covered and the windshield wipers were frozen to the window. I went back in to see if they had a scraper, they did not. This truck was reserved 5 days prior to picking up. I would think the truck should have been ready to drive off the lot when picked up. Other than that, everything else went very smooth.
Michael Kanitz
Rating:
5.0
My daughter left her purse in the vehicle when I returned it on the 23of march and she went back to check for it but it was gone..?
Gary Smith
Rating:
5.0
Customer did not leave a comment.
Dale Pelger
Rating:
2.0
You should have made a major credit card to move to get to rent a truck to move that's ridiculous as long as you have money money is money you say debit card cuz let us get the stuff
Camille Scales
Rating:
5.0
Customer did not leave a comment.
Erin Deal
Rating:
5.0
Customer did not leave a comment.
Kayla Carver
Rating:
5.0
Customer did not leave a comment.
Robert Seggerson
Rating:
4.0
The drivers seat was not adjustable, uncomfortable to drive. It did not have auto drive.
It was missing a furniture pad, only 11 not 12.
Cheryl Donahue
Rating:
5.0
Customer did not leave a comment.
phil tamayo
Rating:
5.0
They were quick and courteous. Briefly checked lights, and found the trailer lights didn't work. Switched trailers quickly for me. Easy to return.
Brent Linhart
Rating:
5.0
Customer did not leave a comment.
Fran Campbell
Rating:
3.0
Upon arrival I was told to just give them the keys and they would take care of the rest. Was never given a receipt or any other paper work other than the contract which was given prior to the rental. Also never got an email saying the shipment was checked back in
Jacob Roediger
Rating:
5.0
Customer did not leave a comment.
LYNN RENEAU
Rating:
5.0
Customer did not leave a comment.
Vernon Leugers
Rating:
3.0
The toilet was clogged and disgusting on Monday at 2pm. The situation had not been addressed when I checked out at 3pm on Tuesday.
Tracy Waldon
|
Overall Experience
Rating:
5.0
Prompt, friendly service. Very helpful, got me on my way quickly.
Eugene Willis
Rating:
5.0
Customer did not leave a comment.
ernest miller
Rating:
5.0
Customer did not leave a comment.
Neil Neff
Rating:
5.0
Easy to pick up and drop off
Keith Stoll
Rating:
5.0
Customer did not leave a comment.
THOMAS AYRES
Rating:
5.0
Customer did not leave a comment.
Asia Breland
Rating:
5.0
Customer did not leave a comment.
Lauren McFarland
Rating:
4.0
Customer did not leave a comment.
Kathryn Countryman
Rating:
5.0
Customer did not leave a comment.
Abigael Smith
|
First Impressions
Rating:
3.0
I interacted with four of your employees. They all did a very good job. Courteous, professional and attentive.
Jerome Kesner
Rating:
5.0
Customer did not leave a comment.
Roger Freeland
Rating:
5.0
Customer did not leave a comment.
Manuel Patricio
Rating:
4.0
Customer did not leave a comment.
Christine Cole
Rating:
2.0
When we got our moving truck it was FILLED with dog hair and wreaked of stinking dog! The gentleman helping us did eventually clean out the truck after I brought it to his attention, but st first didn't seem like he was going to and certainly did not want to. This location was also wanting to charge us more than the app, so we had to make a new reservation online while standing in the store. I also noticed thst when I first checked the pricing the website was only going to charge us $110 for the truck, but by the time we got to the store the price went up...online and physically in the store. The two guys in the store did not seem like they wanted to be at work.
Kirk Koon
Rating:
5.0
Customer did not leave a comment.
Steven Tang
Rating:
3.0
The two young men who were on duty when I moved in at 3:30 pm on Thursday February 22 were extremely helpful and kind. They showed me how to get in and where to park. I could not have done it without them. I wish employees at all businesses were that thoughtful.
The facility itself is poorly labeled and disorganized. On a weekend I imagine it must be a zoo when more than one person is trying to move in or out.
The advertised size of the storage room is misleading and borders on fraud. It claims to be 6 foot tall. Yes, there are areas of the storsge room that are 6 foot tsll. However there is a roof support running through the room that limits the height to less than 5 foot.
Tracy Waldon
|
Online Move In
Rating:
4.0
I was very satisfied with the service that I received at the U-haul station andidn't and was very happy with the equipment. Thank you for your service
Betty Arnett
Rating:
5.0
Customer did not leave a comment.
milka RIVERA
Rating:
1.0
Customer did not leave a comment.
Brittany Osberry
Rating:
3.0
Go with the customer to the truck to verify fuel level and any damages.
Thomas Martin
Rating:
5.0
The staff made my drop-off seamless and a quick transaction.
PJ Johnson
Rating:
5.0
Very friendly and professional!
David Jones
Rating:
5.0
Customer did not leave a comment.
Thomas Grady
Rating:
5.0
Customer did not leave a comment.
Michelle Sanchez
Rating:
5.0
Customer did not leave a comment.
Michelle Sanchez
Rating:
5.0
Customer did not leave a comment.
Wilma Snapp
Rating:
4.0
My only problem was the vehicle smelled of cigarettes
Stacie Davis
Rating:
5.0
Satisfied with this experience
Danna Warren
Rating:
5.0
Customer did not leave a comment.
shonda godsey
Rating:
5.0
Right back up light burned-out
Melody Smith
Rating:
3.0
Let’s customer pay cash if they have to! Almost didn’t get a truck because you guys changed your mind and said I couldn’t pay with cash anymore.
Dwayne wilkians
Rating:
5.0
Customer did not leave a comment.
Kevin Carr
Rating:
5.0
not sure
Susan Now
Rating:
4.0
trailer was full of mud and dirty. door was very hard to open and latch
Austyn Jones
Rating:
5.0
Customer did not leave a comment.
Shationna Glenn-Pernell
Rating:
5.0
Customer did not leave a comment.
William ONEIL
|
Overall Experience
Rating:
5.0
Cale was fantastic! Very kind and professional, excellent customer service skills!
Leslie Carpenter
Rating:
5.0
Customer did not leave a comment.
Charles Dunbar
Rating:
5.0
Customer did not leave a comment.
Hank Werner
Rating:
5.0
Customer did not leave a comment.
Glenna Jenkins
Rating:
3.0
I returned the truck back two hours later with last mileage then I paid for and the same amount of gas I left with and they charge my card and additional 40.00 dollars will not rent another truck from there again
Mary Coleman
Rating:
3.0
I have yet to receive my final receipt
Pollie Burnett
Rating:
5.0
Each person I worked with was amazing and exemplified quality customer service.
Tyler Payton
Rating:
5.0
The Lima location is always clean nice and I like going there the people are friendly and always ready to help
amy brueggman
Rating:
2.0
Was charged more and don't know why, head light was out and was not told
Dustin Diller
Rating:
3.0
The truck cut off on me I had to get a jump start
faybis shipman
Rating:
4.0
Customer did not leave a comment.
John Grothouse
Rating:
5.0
Drop was very easy as it has been except for the December, 2023 experience. That one earned a lesser review and was warranted due to the lack of concern shown for the customers. This one was excellent. I do not have his name, however the guy was very pleasant and nice to speak with especially after two days of non stop work. This is very much appreciated as I made clear yesterday.
David Jones
Rating:
5.0
Service and equipment were excellent...Jerry
Jerry and Lisa Krieg
Rating:
5.0
Let customers verify the vehicle after hours no matter where their location is.
Lovetta Garcia
Rating:
4.0
Customer did not leave a comment.
Marcitta Sharrell
Rating:
5.0
Excellent customer service!!
Rebecca Sarchet
Rating:
5.0
Customer did not leave a comment.
Ashley Shorter
Rating:
4.0
Needs better access hours.
Damion Boyd
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ryan McDonald
Rating:
5.0
Customer did not leave a comment.
B Zarisky
Rating:
5.0
Customer did not leave a comment.
christapher wood
|
First Impressions
Rating:
3.0
Online reservations or horrible. Also, I was given the keys and had to find the vehicle that was parked way in the back of building. These vehicles should be refueled. I had to go a gas station in efforts to make my trip
Marc Bratton
Rating:
5.0
Customer did not leave a comment.
Albert Nelson
Rating:
5.0
Customer did not leave a comment.
Aaron Bilek
Rating:
5.0
Customer did not leave a comment.
Edward Walton
Rating:
5.0
Customer did not leave a comment.
Jeffrey Pratt
Rating:
5.0
Customer did not leave a comment.
Alberta Morris
Rating:
5.0
Awesome experience!
Karen Jones
Rating:
5.0
Let them know where truck is
Jill Sadler
Rating:
5.0
Customer did not leave a comment.
Aaron Bailey
Rating:
5.0
Knew exactly where to go to drop off the truck. Clear signage in the parking lot of where to go. The employee was very helpful and didn't hold me up during the drop off.
Dominic Stoner
Rating:
5.0
Continue the service you’re providing
MICHAEL STEENROD
Rating:
5.0
Great service!
Jackie Wilson
Rating:
2.0
Clean trucks and no extra mystery fees !!
Jason Cooper
Rating:
5.0
Customer did not leave a comment.
Jason Murphy
Rating:
5.0
Customer did not leave a comment.
Charrice Fitzgerald
Rating:
1.0
Pulled into return truck and a 26' truck was sitting in the lit blocking full entry risking my wife's vehicle to be hit by oncoming traffic. Location is on a blind curve. I entered the building alerting to the issue and nothing was done for well over 10 minutes. There was no urgency to move the truck and resolve the situation.
David Jones
Rating:
5.0
The two gentlemen that greeted me as I entered showed so much patience toward a customer who made her reservation for 2AM instead of 2PM. They got everything sorted out and I was on my way within a few minutes. Returning the UHaul was simple and the same gentlemen were welcoming and informative. Will definitely do business with them again if the need arises. Thanks UHaul of Lima!!
Ann Allison
Rating:
5.0
Customer did not leave a comment.
Paul Smith
Rating:
5.0
Customer did not leave a comment.
Paul Smith
Rating:
5.0
Customer did not leave a comment.
Bonnie Smith
Rating:
1.0
Very frustrating to saybthe least, not very helpful, staff could careless to help fix the issues, was misinformed on the rental and pricing, we would not recommend
Brandy Croft
Rating:
4.0
The same continues with good customer service skills.
Eva Huddleson
Rating:
5.0
Customer did not leave a comment.
Jered MORRIS
Rating:
3.0
Customer did not leave a comment.
Linda Naseman
Rating:
5.0
My experience at both locations were great! Uhaul charging so much per mile is a rip off
Douglas Ginter
Rating:
5.0
Customer did not leave a comment.
Craig Cox
Rating:
5.0
Customer did not leave a comment.
Michelle Wreede
Rating:
5.0
Customer did not leave a comment.
Tonya Collins
Rating:
1.0
Lady at the call center told me there was a floor level unit that I could rent. When I showed up and paid for the unit I was then told it was not a floor level unit, and I would have to walk up like 5 steps, I immediately cancelled. I'm not walking up any steps to get into a storage unit, so now I'm waiting on my $85 dollars to get refunded to my card.
jeremy phillips
|
Overall Experience
Rating:
3.0
Light inside the unit would be convenient.
Shauna Bowers
|
Overall Experience
Rating:
1.0
Truck had oil change light on when I picked it up. Cup holder area was dirty, I was not greeted at return area when I returned truck, had to go in building and wait, while three employee's were behind desk and only one was with customer. New female employee tried to help but was limited in training. Had storage for month, had issue with Manager Montana Vann. I explained my situation to employee on previous date before monthly due date.He seemed to understand and said no problem, but did not take my name or put notes in computer. I received email from Manager about late fee and called store, no answer. I personally went to store for the 2nd time to explain situation. This time, young man put notes in system, reassured it would be taken care of by manager Montanna Vannby phone or when I picked up my 2nd truck to move out of storage that Saturday, she was scheduled to work then. I show up on time to pick up truck and clear out storage and Manager Montanna Vann was not working. Told employee to check notes in system to HONOR what was agreed to by previous employee, since Manager Montanna Vann never coontacted me on any issue. This employee did not know how to handle situation and let me finish my storage move out and would call Manager Montanna Vann to rectify situation. I came back in after emptying storage and was told that Manager Montanna Vann would not HONOR previous agreement that was told to me twice by 2 different employees and in notes on contract. New female employee Remembered conversation and spoke up to no avail. I know each situation is unique and should be handled on individual basis. Listening and feedback are key to customer service opportunities when applied respectfully and efficiently. I have previous experience with UHaul and know that Customer Service is the key to future business. Negative word of mouth and lack of effort are greatly considered in the public when patronizing locations. I expected better communication from a professional establishment such as UHaul as I have experienced in the past. Maybe Manager Montanna Vann does not completely understand that yet. Her Gold lettered name on the door tells me the company UHaul expects it! I expect my situation corrected in a timely manner by the company MCP or a professional Manager in the Company. Very dissatisfied with this experience!
Tim Conine
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Barbara Twining
|
Overall Experience
Rating:
5.0
Thank you
Tim Conine
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Catherine Tucker-Munday
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICKIELA TATE
|
First Impressions
Rating:
2.0
When I went into the Lima store today, the two gentlemen that were there were very rude to me, and each other they almost got into an argument in front of me I asked a simple question and got a snarky comment as a response they never told me that I wouldn’t have access to the building after 10 PM he just told me that if I came after hours that I would just have to use my card and just pull straight to the back when I got back there were trucks in the way no one told me on how to pull the trucks I had to go around the building and figure it out myself. I was not able to access the building. I called the number that they told me to call and I never got an answer. I called three times left voicemails , I want to pick the U-Haul up in Dayton and mobile pick up the truck was not ready the proper gas was not put into the truck. I did not have the proper dolly in the truck. The guy apologized for not having it ready properly it was still an inconvenience because that is why we made it back to lima after 10 overall port experience today with both U-Haul stores .
JESSICA JOHNSON
|
First Impressions
Rating:
3.0
Better quality and lighting for the indoor storage facility was expected.
Damion Boyd
|
Online Move In
Rating:
5.0
The young man that helped us rent our unit was so great! He knew exactly what he was talking about and was very informative!
Skyler Tant
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Sidney Dotson
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Patricia Ellis
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Patricia Ellis
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Marsha Fuqua
|
Overall Experience
Rating:
5.0
I would come again
Francina Crooks
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony Fillinger
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darnell Simpson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tara Daum
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JEFFREY HUNTER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimberly Mayfield
|
Overall Experience
Rating:
2.0
I was disappointed to find out AFTER closing my unit that there is not a refund of any monies for early closing. I had my unit for only 3 days and lost the whole month's rent. would have been nice to know that when I rented the unit.
Catherine reed
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Catherine reed
|
First Impressions
Rating:
3.0
I was unhappy that there was no option to prorate the final month. My unit was empty, but your automated phone system and hours made it difficult to cancel, and when I did I was 3 days into the month and had to pay the full amount.
Quinton Thornton
|
Overall Experience
Rating:
1.0
The unit isn't what I was expecting when making the reservation. Also, the snow removal from bay doors and the parking leading to those doors is awful. The cleared out entryway leads to a door
While trying to move things into my unit I fell on the ice and ended up injured...NOT HAPPY
Brenda Harper
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Ernest Mayer
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Ernest Mayer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anna Coonrod
|
First Impressions
Rating:
2.0
Upper level storage area needs more ceiling space for longer sofas. I had to take my sofa and put it on a friends back porch when I’m paying over $100 for one of your full storage units. I was not a happy customer. Also if customer late paying pmt, the red lock should come off the day they paid not the day the customer decides to come to storage (within the month). Couple times I paid late then waited to come get something out of my storage to find the red lock was still intact. I had to walk all the way back outside in the cold go to office and inquire about. I was not a happy customer. With that being said, Neither will I NEVER recommend your storage units to anyone nor will I do business with you again.
Perqueena Burge
|
Overall Experience
Rating:
4.0
No lighting for after dark loading/unloading
John Woods
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deborah Miller
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ANTHONY ROBERTS
|
First Impressions
Rating:
5.0
Gentleman was very nice and was convenient and quick
John Woods
|
First Impressions
Rating:
3.0
The motion detection light is loose and pointing up so the hall is dark, making accessing my locker a bit of a pain in the butt. Everything is dark.
Christina Alkire
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charles Blackford
|
Overall Experience
Rating:
4.0
The biggest problem I had was the secuirty system. I had sevearal episodes where my card wouldn't allow me access and I'd have to go to the office to get a new card so I could get in.
Shannon Nichols
|
Overall Experience
Rating:
1.0
Storage facility was old and unit was on 2nd floor with no AC or cargo elevator! So if you are looking to haul all your stuff up a flight of steps, down a dim, narrow hallway, and then up a foot or two into a storage unit where you are greeted with rat poison and a bent latch, this is your spot! Staff was slow, borderline incompetent and just spectacularly unhelpful. It took an hour of discussion back and forth with manager to replace a nonfunctional keycard, despite the account holder being present. They told us to call corporate which had an hour wait time. Never received final bill, which seems very high, and then had to email them after a week to get them to close out the move-out request. Just don’t ignore this review! Rent some place, any place else!! I will never darken the door of a Uhaul facility as long as I live after this miserable experience.
Shirley Hershner
|
Overall Experience
Rating:
1.0
When I called about getting a storage unit I was told it could fit a 2-3 bedroom house. When I got there it could not fit that many bedrooms. I could not use it. Had to cancel it. And called around for a different storage unit, luckily I found one.
Arynn Dukes
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Aaron Blevins
|
First Impressions
Rating:
2.0
The customer service and everything else was immaculate but the storage size was not up to par. Their largest size storage was the size of a medium sized closet with low entrance and will not hold or fit large items such as couches, mattresses, and box springs. For smaller storage such as totes and boxes this would be perfect but that was not what I was looking for.
Kimberly Dawson
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Lonnie Foster
|
Overall Experience
Rating:
2.0
Was not well lit. Had to vigorously wave arms to get light to come on and it still didn't go on till we were walking out. Storage unit was very dark at all times. Large pipe running through the middle of it that I hit my head on several times, must be a known issue due to it being wrapped in foam which helped but still made moving anything very difficult.
Late fees are outrageous, in one month its the same as the rent for the unit making it nearly impossible to catch up and not lose your belongings.
martina jokela
|
Overall Experience
Rating:
4.0
Had no trouble. Canceled my storage unit. Employee took care of my request easily.
KEITH DRONBERGER
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michelle ward
|
Overall Experience
Rating:
5.0
Very nice place to store goods. Staff was very friendly and I would highly recommend using U-haul for your needs!
Tracie Sanchez
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jackie Ernst
|
Overall Experience
Rating:
3.0
I was forced to take an upstairs storage unit. It had seven steps that I had to move heavy stuff up. Very hard to move stuff up steps
DOUGLAS KAPLE
|
Overall Experience
Rating:
5.0
I stored my belongings for 6 months, was concerned about the condition they would be in when I finally moved my furniture and boxes to my new home. I was pleasantly surprised to find them clean, no dampness or bugs at all!! Thank you UHaul for taking such good care of your facility and consequently my things!
Rosemary Ashenfelter
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joey Self
|
Overall Experience
Rating:
5.0
Thank you all Patrick, Beverly, & Justin for what you all did for me!
I would recommend U~Haul to friends & family alike!
I appreciate all that you all have done for me!
The reason I didn’t think the ACCESS HOURS were good for me was because I was not aware of the extra $5 to pay to be able to gain entry anytime. I had to wait for your store hours to open before I could gain access to the storage so that was a bit of a problem for me, but other than that, you all were great!
May GOD continue to Bless you all!
Thank you & HAPPY HOLIDAYS TO ALL!
Paulette Allen
|
Overall Experience
Rating:
5.0
The staff has been really friendly and helpful. Storage space is a commodity but the Lima U-Haul staff has made a meaningful difference in my move. Thanks.
James Hauenstein
|
First Impressions
Rating:
5.0
Thank you to all the staff at your Elida Rd. U-haul location over the years. We will continue to receive all of our rental needs from them. Pleasure doing business with you! Gina
FORREST WELCH
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Margaret Lindsey-Frost
|
Overall Experience
Rating:
5.0
SUPER friendly staff! Very helpful
William Patterson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Crystal McGill
|
First Impressions
Rating:
3.0
Already spoke to employees about my problems with company and all they do is pass the buck.
Lee Carr
|
Overall Experience
Rating:
5.0
Lots of choices and the counter people were very knowledgeable and accommodating, helping at every turn.
Harry Hudson
|
First Impressions
Rating:
5.0
Thanks for all your help in Lima. You guys sure helped us when we were in a bad situation.
jamie anderson
|
First Impressions
Rating:
5.0
Andrew was AMAZING!!! He went above and beyond and it was after closing he never complained. Thanks for the free month of storage with truck rental that's an awesome reward
Takella Worthy
|
First Impressions
Rating:
5.0
excellant
KEITH MACKAY
|
Overall Experience
Rating:
5.0
Great service, as expected.
Todd Tremain
|
Overall Experience
Rating:
3.0
I rented the unit from June 20th until August 20th and they keep trying to bill me. I have called customer service and no one can cancel it! It has been empty since aug 20th
KIM MASSOLINI
|
Overall Experience
Rating:
3.0
All was well with the truck rental. However I was charged twice for a lock that I bought, and was told they couldn't do a refund without the receipt? I was overcharged 12.96
linda leffman
|
Reservation
Rating:
5.0
WE WERE VERY SATISFIED WITH THIS STORAGE AREA. iTS CENTRALLY LOCATED AND EASY TO ACCESS.