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Dietrich HCustomer Reviews for U-Haul Moving & Storage of Lincoln Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was a long line to check out the vehicle so I supposed to pick it up at 10:00 but didn't actually get into the vehicle until 10:30. The gentleman behind the counter was fantastic and working as efficient and quick as he could. Perhaps advising people to show up 20-30 minutes before their pick up time would help or have extra help at the counter when you know it's a peak rental day/time. Overall the check in and check out processes were very simple. I will rent from this location again.
Joanne GI was hoping to get a 4x8’ trailer but had to spring for the 5x8’ due to lack of availability. That was sort of frustrating to have to pay more, especially when I saw 4x8s sitting at the location at 07:30 the day of my pickup.
Frank CThe gentleman helping we obtain the rental was very polite and knowledgeable. It was much easier than expected. I would use these guys again.
David CSmooth process. My equipment was there and ready. The associate was efficient and helped me connect the trailer to my truck and made sure all lights were working. It was easy…
John BI appreciated the professionalism of the staff, the seamless technology and the cleanliness of the cargo van.
Kristopher KNone
LUIS VMy only issue was there was no seating bench for three people to ride in the vans. It was only a driver and passenger seats
Shavon MStaff was amazing and super helpful
Anna KThe passenger side door had a problem… you had to sl it very hard for it to shut.
dwight pGreat service by team!
Alec MThe Ford van with only 8,000 miles had a screeching noise from the sliding cargo door when the van was driving. It was extremely distracting.to the safe driving of the vehicle.
paul gThe truck had broken glass in the driver seat, and would not easily start due to the ignition lock. The employee at the office was helpful.
neeraj KYour second building where I got my unit now has access code issues. Also does not feel safe and bathrooms don’t work there. Hope those are temporary problems and you fix them.
Aileen C | First ImpressionsPeople helping us check were very helpful and friendly. All went well for our reservation. My only negative comment is about our return. We stood outside ( it was cold) and waited as sign directed us to do. Guy who was out there never said a word. I did hand him the key as he went to look for it. He never said anything so we just kept waiting for him to say all set go ahead. Nothing. My husband finally asked when we were able to catch him. Tell employees to address people waiting?!!
Shelley BN/a
Andrew WCargo van rentals are perfect for same city moves.
Hector TThe people could not have been more helpful'
Mark S | First ImpressionsI was given a price then my card was charged several times. They kept my physical card until the vehicle was returned and then charged me again. I’m reporting them
donald dvan was very dirty inside and out
Lawrence wGuarantee that the vehicle has been proper check in after the customer return the vehicle. I received two phone calls about a vehicle I already handed off to a worker.
Phuc PTruck could have used a sweep prior to pickup.
Allyson HThis is not a comment for this location but Uhaul in general. I think they should price match or keep prices consistent with all locations. My Chicago rental was twice as much as one in Kankakee, IL.
JOHN PBoth UHaul employees I dealt with were super friendly and helpful and made the rental experience very easy. Would definitely recommend!
Kathleen LTo have the vehicle I rented two months in advance. And if for some reason you can’t have it that day try at least to contact me beforehand so I can find other options timely. You’re the worst company on earth
JUAN MFirst time renting a truck and storage unit. Everyone was very friendly and helpful. Carlos and other gentleman (sorry I didn't get his name) were very helpful getting me my truck because i was having issues with the app. I would rather have in person service anyways. Also I Had to upgrade my unit for a bigger space and it was so easy. My experience was great. Thank you
Melissa BStop sending me emails
lawrence vVery helpful staff and reasonable prices.
Ronald PVery knowledgeable accurate
Tamika GWish the access hours were later into evening and the elevator was often down.
Benigo R | Overall ExperienceGreat customer service! Easy and quick rental.
Zbigniew KEfficient, friendly service. Super clean UHaul vehicle.
Darcy RGreat job 👍.
Chorise SSo accommodating!
Roy P | Online Move InSpecial thanks to Michael B. for prompt, efficient, and friendly customer service. The facility was great but it’s excellent customer service that makes me remember a business, become a repeat customer, and motivates me to make referrals. Thanks again to Michael B.!
Katherine M | Overall ExperienceOverall, I had a pleasant experience. However, the older elevator often shook, which was alarming and the monthly rate was a bit pricey.
Reginald A | Overall ExperienceAmazing check in and out, staff was the best we’ve had at any location.
Debra BCar had 1/8 tank of gas upon pick up.
Josh RI got charged $50 in fees because of an 8th of a tank of gas. I thought I picked it up and it was 1/3 full and that's how I returned it, but apparently it was 3/8ths full when I picked it up. I wish the associate would have said something because I would have gladly driven the truck back to the gas station a block away and put a few more dollars of gas in. I filled the truck with gas right before I dropped it off but apparently it wasn't enough. It's unfortunate that a company like this has to nickel and dime the customer for 1/8th of a tank of gas.
Michael BFast, efficient, and friendly staff. Equipment was clean, ready to go, and exactly what we had requested. Great location.
David WI had to purchase a new ball mount and ball since I had forgotten mine back in Ohio. The man who hookup our trailer didn't do it correctly. Bottomed out every time we hit a small bump in the road. Fortunately a friend had the right tools to correct the situation. We had to reverse the mount and ball so the trailer would sit level instead of downward towards my vehicle. The chains were also dragging on the ground as soon as we put one box in the trailer. This would not have been a pleasant ride home all 320 miles of it if we hadn't realized how bad the situation was.
Mary BThis happens all the time where we don't get the supplies we pre-order before. We were missing Couch cover and Mattress pad, had to move without it and now the company is shipping me those items where I don't need it any more.
tarjani pContinue.
Jerome WI was trying to move out today, but the elevator stopped working. When I asked the staff about it, they said it had been having issues for a week. My moving helpers and I had to carry everything down 4 flights of stairs and I was not able to move a large marble table because I thought it would be too dangerous. I know elevators break but if it’s been having issues for a week, they should had someone go and fix it.
Octavio ZEverything went smoothly, very well organized The staff was helpful
David LHow much you have charged between 10th and 12th? Related to money matters I have a question and someone can call me back and clarify.
Subramanian SEverything was good and only my room was little faraway. Trolleys were available and easy to handle. In fact staff were supportive.
Subbu S | Overall ExperienceYour van should have been vacuumed on the inside seat and floor.
Denita SEverything was great!
Chorise SI had difficult for checks out ,
Maria GThe attendant at the desk who helped me get my rental & then helped me return it, was very friendly! He was really pleasant to interact with.
Ana VThe van had trash inside the cabin and the cup holders had sticky stuff inside them.
Elizabeth BJace got me in and out without a reservation! Great service!
SABINO Mthis was fantastic!
Marcel B | First ImpressionsThe service at both the pick up and the drop off was awesome. Great job.
Kevin GCrystal was very helpful and informative. She help us from picking the storage unit size.
Ma T | First ImpressionsFacility is excellent and the staff were friendly and helpful.
Dana B | Overall ExperienceThe system you have in place works. I found it really easy to set up my accounts and also close them out. When I needed to ask a question staff were available to answer. Overall a really good experience.
TIMOTHY K | Overall ExperienceI had the best experience ever at the Lincoln Park Uhaul. The staff working at the front desk are AMAZING!!!! Jace, Rick, and many others names that I have forgotten were so kind, helpful, knowledgeable. they all deserve raises!!
claire h | Overall ExperienceThe staff is beyond amazing. When you consider moving is the least desirable thing you can do with your day, the customer service must be exemplary to take your mind away from things…we’ll done. Friendly, knowledgeable, patient. This team is top notch. Thank you.
David B | First ImpressionsAmazing team at Fullerton ! So kind and flexible and helpful !
Claire G | First ImpressionsI’ve been there 2 days, the elevator was out of service, we have to stay two days getting out my stuffs by the stairs and I don’t feel no one sense of urgency to help. It was the worst experience I’ve ever done! I stay from 2pm to 2am late night to carry my stuffs in my arms, through the stairs.
maria d | Overall ExperienceStaff was helpful and friendly. Made everything easy from check in to check out. Appreciated all the help provided to make things go smoothly.
Dana B | First ImpressionsExpensive.
Ilene L | Overall ExperienceI love U-Haul so much
Travis C | Overall ExperienceThe bathroom by the storage units were absolutely disgusting!
Alexandria M | Overall ExperienceExcellent in all areas. Thank you all.
Rita B | Online Move InExperience was totally fine except for the fact you don’t prorate your monthly charge. That was unexpected and something I will remember the next time I need storage. I moved out 2 days after my monthly renewal. It would’ve been nice to have a weekly charge rather than a whole month
Laura M | Overall ExperienceVery smooth process and I felt very safe the whole time. The staff was extremely helpful at this Lincoln Park location- especially Ricky! The only feedback is I wish the access hours were clearer for both buildings, since one opens at 5am and the other 7am.
Eden W | First ImpressionsElevator was confusing but other than that all good!
Deborah B | Overall ExperienceCustomer service is being given by people with beautiful personalities and well team oriented.
karen l | First ImpressionsVery much satisfied with this experience. From my phone call to better understand process and options, to the support when I came to store my belongings, to the check-out. Space was clean and felt safe. Team members were helpful and seemed to enjoy working there. Highly recommended.
Jim B | Overall ExperienceSize and space of this location made it relatively easy to hook up the trailer to my vehicle and the staff was quite helpful
Edward L | Overall ExperienceWill rent again
Joseph S | Overall ExperienceSuper friendly and helpful staff.
Cristen H | Overall ExperienceThank you. Very good experience. Staff were available and helpful. Very convenient location for DePaul students
randy w | Overall ExperienceNo one ever answered calls. I would even leave messages with customer service reps and the location would never get back to me. This location charged me after I moved out and then I had to spend over an hour in the phone trying fix their mistake. The manager, Martin, is so rude and does not do his job properly. In person, Martin was rude to me after a mistake was made by a different manager, as he tried to blame me for it. Even after he was the one to move me out of my storage unit, two days later he sent email saying I would be charged. I called and told them I had moved out, Martin helped, and that I should not be charged. Two weeks later they took $100 from the. Had to fight to get the money back. Another employee had to help and was super kimd
Ajoke A | Overall ExperienceEveryone was so nice - much better experience than expected
Michael V | Online Move InIncredible service. I worked with Crystal and Ariah, both were knowledgeable, fun, and very quick.
Peter W | First ImpressionsCrystal at the front desk was fantastic, helpful, and quick. She is a valuable employee.
Maxwell B | Online Move InThank you very for help me
marcus b | First ImpressionsThe people make UHaul great
John F | Overall ExperienceThe people working there made it great.
john F | Overall ExperienceThe first unit I was offered had an awkward shape, losing a significant portion of the stated dimensions. Otherwise, everything was great.
Franz S | Overall ExperienceLots of water leakage that caused my items to get soaked and then mold. I’m very disappointed with this after losing a thousand dollars in damages. I will not recommend the u-haul on Fullerton to any student.
Rachel W | Overall ExperienceI was very impressed by the excellent help of Aariah. She was very professional, friendly, polite. Great service!
Elka B | First ImpressionsGreat service & very secure storage facility!!!
Herbert R | Overall ExperienceI had 2 storages and 3 rental vehicles and all the staff are extremely friendly and helpful, even around last minute changes. The Lincoln Park U-Haul team that I worked with from mid July to mid August provided a great service.
GRACE D | Overall ExperienceThe air conditioning didn’t reach the unit so it was sweltering hot.
Brian C | Overall ExperienceGreat service. But you guys really need to cool it with the text messages. I’ve unsubscribed twice and you keep messaging me
Jay W | Overall ExperienceMy unit was sold out from under me without any notification, email or phone call or voicemail. I got notification a week after it was auctioned off. I lost everything I owned, family heirlooms, priceless items, irreplaceable memorabilia upwards to over 25,000. I will be retaining a lawyer and pursuing charges of business malpractice and theft of property.
michael b | Overall ExperienceVisiting the web site on a phone recommends installing the application a little too strongly. (The web site works well on the phone. I'd rather it informed me there was an application rather than launch the phone's app store, forcing me to switch back to the browser, reload the page, and hastily find the "Continue to web site" link.)
John P | Online Move InService at the facility was good. But UHaul’s online check in system did not work, and the customer support line was useless.
Jeff S | First ImpressionsCrystal and Ricky took great care of me. Move out week at DePaul is a crazy time and they both were cool, calm, friendly and helpful. Those two are keepers! Thanks.
Brendan K | First ImpressionsStaff was really super nice and helpful, facility was clean and well lit and easy to access. I felt my items were secure and would have kept them there longer but got an early move in date so no longer needed the space, I’d def recommend this location to friends
Jessica D | Overall ExperienceVery friendly and helpful staff. Easy transaction
Cristen H | First ImpressionsThe staff were helpful and the facility is very convenient for my DePaul student needs.
randy w | First Impressionsno directions, got lost, could NOT find unit
Jonny D | Online Move InMartin Meuller and his staff have been a great help and support to me and my family since 2017. Since leaving Oklahoma City and arriving in Chicago, your employee's have gone above and beyond to assist with my relocation services,storage and all other services that we have needed. You can be assured that I am forever grateful for your professionalism over the years. Thank you again, ELAINE C DOWNING
ELAINE D | Overall ExperienceNone.
Tammy O | First ImpressionsEverything was marvelous♡♡♡
Noreen A | Overall ExperienceI had a hard time with the security code in the elevator but I understand why it’s required each time
Lisa Y | Overall ExperienceThe staff was helpful and I always felt safe going in and out of my unit.
Harriet C | Overall ExperienceRick was very helpful and answered all my questions. He was kind and willing to help when I stated my concerns regarding the closing time of the storage units near the office. I appreciated Uhaul’s office was open until 8pm versus their competitors that closed at 6pm.
Lisa Y | First ImpressionsAlways love using Uhaul!
Keith N | Overall ExperienceThis was a rough move for us and everyone at this Uhaul location was very helpful and friendly. Will use again if needed!
Elizabeth J | Overall ExperienceI was pleasantly surprised with my experience
Benigo R | Online Move InVERY PROFESSIONAL
Noreen A | First ImpressionsFront staff workers were so helpful and nice. Experience was seamless. Will definitely use again.
Janet H | Overall ExperienceEveryone very helpful!! Thanks
Jim F | Overall ExperienceThank you
Robert B | Overall ExperienceI experienced a little bit of confusion amongst the employees. Day shift/ night shift I don’t know, maybe things are applied differently based on the time of day. Also, the truck mile counter is definitely off. I’ve driven professional for years and have never seen a mile counter count so rapidly.
LaShanda B | First ImpressionsStaff friendly andvhelpful
Jim F | First ImpressionsI had a horrible horrible horrible experience with UHaul. It started 2 1/2 years ago when I called your 1-800 # and ordered a small truck and storage unit. The woman on the phone told me that the storage unit would be $99 and it would fit everything that would be in my small UHaul truck. When my movers and I got there to the UHaul on Fullerton Ave in Chicago the storage unit didn’t fit all of my stuff which I was told it would by UHaul. I went into the office and they told me the next bigger unit would be $134. I was livid. I was told everything on the truck would fit into $99 unit. U-Haul lied!! I had to sign another contract for $134 a month. Also, I had to pay the movers more money because my two hour window flew by while I was talking to UHaul staff and trying to fix the issue. I was budgeting $99 a month for the storage unit from UHaul not $134. My movers finally got me into the bigger storage unit. I had to pay them double what they quoted me because of UHaul giving me incorrect info. This past week when I called UHaul on Fullerton Ave from Florida telling them I would have movers taking my stuff out of storage on Dec 17, yesterday. And my friend would be there to assist the movers and take them to my unit - Martin Mueller didn’t bother to tell me to mail the keys of my lock of my unit to my friend. Martin was the one who I also talked to 2 years ago and did nothing about UHaul giving me a smaller unit when they told me all would fit in my unit from the small UHaul truck. Also I called last week and spoke to a person called Chris and asked him if I needed to mail my friend the black UHaul card and he said no. Chris said she was on my contract and she could have access to my storage unit. He didn’t mention to give my friend the keys for the lock. Chris or Martin should have reminded me that I purchased a special lock from UHaul 2 1/2 years ago and my friend would need the keys. They knew I was calling from Florida and not Chicago. Low and behold on Saturday Dec 17, from Florida I had to call a locksmith in Chicago to quickly come to UHaul and break the lock. I was livid again that uhaul was not helpful. My experience has been AWFUL to say the least. I spent thousands of dollars I should have NOT spent in the last 2 1/2 years. Between my monthly unit cost which was given to me incorrectly by UHaul, moving company that had to be on the UHaul facilities waiting on UHaul to resolve issues and a locksmith because U-Haul didn’t bother to remind me that a special lock was put on the unit. It has been a nightmare dealing with UHaul. I have wasted money, precious time and had a lot of headaches with UHaul. Sandy 312 342 5155
sandy s | Overall ExperienceCrystal and the manager were especially helpful Thank you Howard B Levy MD
HOWARD L | Overall ExperienceThe staff who answers the phone is not very efficient, at either location (South Shore or Lincoln Park):/ It's better to speak with them in person, to have their full attention. Though, many customers need great service over the phone, in order to figure out what we need before traveling... I'm not sure if they sanitize the storage unit before letting me move my items in there...
LISA H | First ImpressionsEveryone was very friendly and super helpful. Many thanks!!!
ERICA W | Overall ExperienceEverything was good except it was a surprise when I found out that my unit was above another.
Alex C | Overall ExperienceI am so grateful! I've never used a storage facility and got a unit for wedding overflow. The whole process was fantastic and the staff was really helpful. Thank you!
Grace B | Overall ExperienceThe staff was always nice and very helpful. Their advice about storage and moving supplies was invaluable. My unit was clean. Thank you.
Nancy P | Overall ExperienceThe first cashier sold us a storage unit that had a missing key and no way to get in. So we had to find another 3 by 5 unit that was more expensive across the parking lot and move our stuff there. When the second cashier told us that one wasn’t working the first guy walked away instead of acknowledging that he sold us the wrong unit. Also some other creepy dudes with staring problems working there.
sela e | First ImpressionsThe staff were very friendly and helpful. They made this an extremely positive experience. I highly recommend using this facility.
Franklin M | First ImpressionsDonovan as always was super helpful and friendly. Other staff in the lot was also helpful. We will be back!!
Katherine S | Overall ExperienceUnit was standard but what made the experience for me was how friendly and helpful the staff were.
OLIVIA S | Overall ExperienceDonovan was the best U-Haul associate I’ve ever met/worked with. Give that man a raise!
Connor C | Overall ExperienceThe cost was getting more and more expensive which was becoming a big drawback. And it was often difficult to get a car close enough to easily load and unload things from the unit. The lot was always filled with trucks to the point some days I couldn’t even get to my unit. But overall, I felt like my unit was safe and it served its purpose.
michelle t | Overall ExperienceNever had to use a storage facility before. The U-haul staff that I dealt with from the time i booked & left were friendly & helpful especially when I needed to change locations to one that was closer to my son's school.
JO-ANNE F | Overall ExperienceThank you for everything. I appreciate it, ya'll are doing great.
Tracy M | Overall ExperienceI wasn’t expecting much when I rolled in, desperately looking for some place to store some of my daughter’s items between semesters. The young lady who got us a unit and worked out the contract was wonderful. She was kind and very helpful. I wouldn’t hesitate to work with you again.
michael k | Overall ExperienceThank You.
Kenn P | Overall ExperienceVery good service.
Myra J | First ImpressionsExcellent
Peter M | First ImpressionsI had some difficulties and that's why I'm giving this rating
Huntley M | First ImpressionsThe unit was not clean. I did not move anything in and cancelled my storage unit because the appearance of the unit made me concerned about rats and other issues.
Gabrielle G | First ImpressionsGreat Experience! Very nice and smart people.
DALE T | First ImpressionsStaff here were fantastic! The actual storage unit could use a light, but was secure.
Matthew S | Overall ExperienceThe U-Haul facility at 1200 W. Fullerton is beautiful and marvelous. I stored a large number of boxes there for many, many months, and then visited numerous times as I gradually moved these boxes to a more permanent location. It was always a great pleasure to visit the facility. Every member of the staff was invariably as kind, courteous and helpful as can be. Every area of the building is neat, clean and tidy, and the security system always functioned perfectly and was very reassuring. Bravo to the management and staff of the Fullerton U-Haul. I cannot be any more pleased and satisfied to have been a customer there, and I'm delighted to have this opportunity to most highly recommend the 1200 W. Fullerton U-Haul storage facility. Thank you.
Walter R | Overall ExperienceThe trucks are parked all over the place in no organized manner, in the lot. There is no separate entry way for customers wanting to move in. We had to go through several randomly parked trucks across the whole lot, carrying really heavy furniture and boxes and that made the whole process super inconvenient and rough.
Karishma P | First ImpressionsIt is a convenient location and everyone was friendly and helpful. Given what the ram has to work with they keep it maintained and clean; but it is an older facility. The door in our unit was difficult to open as it leans with time and you have to hold it up. The place needs some upgrading but it serves it’s purpose.
Jacob C | Overall ExperienceStaff was very helpful and courteous.
Glenn G | First ImpressionsKayla was very sweet & helpful
JO-ANNE F | First ImpressionsI still have a storage unit with U-Haul. I did not leave. I was mistakenly being charged for two storage units when I only had one.
mary l | Overall ExperienceFront desk staff very professional and helpful. Manager on duty was very professional and understanding. I was a tenant for several years and never had an issue.
Ivan D | Overall ExperienceAccess to the units is not convenient. The loading/unloading area is in an inconvenient alley. The building loading entrance is several feet above ground level. It would be very difficult or impossible to get large items from a truck into the building. The elevator doors frequently close and interrupt efforts to load/unload the elevator.
Larry D | First ImpressionsI thought the prices were high considering the size but overall satisfied.
mary l | First ImpressionsCrystal was great, she made it effortless renting a storage unit. All the young guys working the vehicles were on top of everything getting the van ready and the van looked spotless they explained all the the paperwork and the vehicle. Over all it was such a great experience. Crystal is a good leader!
JOHN M | First ImpressionsRick was especIally helpful!
Jessica G | First ImpressionsRick was super-helpful and very customer-friendly. Explained the options, was flexible and offered a discount. Thanks Rick!
ted k | First ImpressionsEvery single team member at the facility went above and beyond with accommodating our needs. They were extremely helpful every time I spoke to them on the phone, I’m very willing to work out any issues we had with logistics. I am in a business where customer service is essential to its success. The service which I received throughout the process with this location was exceptional. Thank you for making this a seamless process. Please contact me if you have any further questions. Tom B.
tom b | First ImpressionsStaff wonderful
Nancy P | First Impressionsno complaints staff was friendly and helpful which was much appreciated. Thank you.
marshall p | First ImpressionsCrystal was very easy to work with.
MArk E | First ImpressionsI had a 15’ truck and had to park outside the building with no street parking. The recommended alley was occupied by another truck. CSR was great but dragging my furniture up a long drive way/ramp was not something I was planning to do. Both the alley and driveway were not pedestrian friendly. I would like to suggest that the truck return area be used for guest instead of an alley.
JOSE D | First ImpressionsGreat facility. Easy access. Staff was accessible and quick with solutions. Clean environment.
emma d | First ImpressionsGood staff
Maanav N | Overall ExperienceStaff is not very friendly especially the guy always up front. The guys in the back are nice.
emily t | Overall ExperienceYou guys are great! Friendly, professional & helpful even when things are hectic. When the unit I rented online wasn't what I envisioned, they quickly helped me find a different unit that would work. Just thoroughly impressed with this Uhaul and how it is run.
Lee U | Overall ExperienceThe staff were fantastic, helpful and clearly working hard - give them a raise! The building and my storage unit were FILTHY. THIS LOCATION NEEDS SOME SERIOUS UPGRADING! I moved my stuff to your Lohan Square location which is much cleaner - both the over all building but especially the individual units.
Lisa S | Overall ExperienceIt was a hassle to access my unit, and the parking lot was constantly way too full of uhaul trucks. There were times where I really needed to my access my unit, but could not. I am happy to be leaving.
Tyler Z | Overall ExperienceMartin Mueller is a great asset to U-Haul. Please thank him again for me. Thank you.
LINDA C | First ImpressionsI would definitely use this facility again if needed and recommend it. Very easy process with helpful people. I even got a call when my monthly fee was about to be late, saving a charge - much appreciated.
francine w | Overall ExperienceChris was very helpful at helping me select a storage unit. I was very pleased with the overall experience.
Harriet C | First ImpressionsStaff was not helpful when I first put my belongings into the unit. I reserved a storage unit that did not require stairs, and I received one with stairs. Unfriendly manager.
Valentina M | Overall ExperienceThe hinge of the door of my unit was bent went I received it. This made it extremely difficult to get in and out of my unit. Unacceptable how you rent units that are maintained like that. I will not be using Uhaul for storage again.
Luke L | Overall ExperienceThe Lincoln Park location is great.
John M | First ImpressionsThe people were very helpful and hard working - no complaints about staff, although i could tell they have a lot to deal with in terms of the physical layout of this location. The customer evening access hours are too restrictive - 8pm is very inconvenient to deny access for loading or unloading. Most storage places allow at least til 9 or even til 11pm. Pleas reconsider these hours. Great availability of carts, smooth elevator and clear map and markings of storage units. However, the whole layout of the office - loading - drop off area is a nightmare. The building overall is very dirty (especially compared to most storage units) but my storage unit is gross! There are splatters of I-dont'-know-what on the wall, a giant rat trap in the corner by a wall of dirty chipped and flaking brick and paint. Your company needs to clean, repair, de-bug and repaint when a unit is emptied out - seriously. Most of that is basic maintenance. If there is a larger rat or mouse problem I'm sure that being addressed but how bad is it that there is a trap IN my unit? I'm concerned that there maybe rats or mice in my stuff while using this unit. I did not have time to address this with staff before I left town for the month. I didn't think i was going to have to take time to address such issues. I've rented vehicles form Uhaul several times over the years and have been happy with that service but I have to say if this is how your storage facilities are I am not inclined to use them again if even the basic cleanliness and appearance does not improve.
Lisa S | First ImpressionsWould be nice to have the option of choosing a storage unit and knowing if you are getting an upper unit before just being assigned. For light items an upper level is no issue, if you have heavier items, it would be better to be able to choose something a little more accessible
Donald F | Online Move InThis place made moving better. Everyone was friendly and helpful and hard working. It was honestly just really encouraging to see everyone trying so hard. The only critique is for the maps inside the storage units. Maybe it was just me, but I had a hard time understanding them, especially with respect to where the upper units were with respect to the lower units. Fantastic place though! Would highly reccommend. Thanks to you all!
Lee U | First ImpressionsI don't know if it was just the weather or if the guy had a bad day, but he was just not helpful. He was kind of rude and only confused and made it harder to think about what I needed in the store. He insisted a queen sized bed would not fit in a 5x10x4 space but lo and behold it did! Same with all my extra large boxes that I stacked on top of each other. I think it was just a bad day but if I come into contact with that sort of behavior again, it'll just make my storage experience even more miserable than it already is. Everything was clean and well maintained. The temperature was just fine too.
Cayly C | First ImpressionsOne comment was I wish they were more specific about the type of storage unit I was getting.
PETER C | Overall ExperienceThe employees were helpful and kind. It's the location and inside setup. Too many rude customers, traffic on Fullerton, no space to really park to unload. And for the inside, I was in the second floor and then had to walk up stairs to get to my space. It was a rough moving day for me. The location convenience was good, and employees were great, but it's too small for what you all are trying to accommodate. Also, I considered adding another storage unit because I thought all of my stuff would not fit, but the online process was difficult. I had to set up another profile and do the process all over. Then, there was no guarantee I would have another unit nearby or in the same side of the building. I was so stressed.
Taylore M | Online Move InCan’t access the unit before 7am despite the website clearly stating you can.
Maxwell D | Online Move InGreat facility !
Gray S | Overall ExperienceFriendly staff!
SPENCER C | Overall ExperienceThe team was awesome per usual
Andrew D | First ImpressionsI reserved a storage facility for my 2-bedroom apartment and was given a very tiny unit that could not even fit a small portion of my belongings. We then had to repack them truck at the facility and go to another storage unit across town. Check in process was extremely slow and now I’m concerned I wasn’t checked out properly because I keep receiving emails from the facility and I am not using a storage unit there.
Rachel M | First ImpressionsMade reservation for June 27, UHaul documents confirmed June 27, but UHaul text said move in 6/17. Local facility has 6/17, missed move in date. Local facility made new reservation over the phone,. Access code originally sent is denied. Now stuck in 40 minute waiting line in office. Worst experience.
Sanford S | Online Move InWonderful System
Evan S | Online Move InMaybe a sign letting pedestrians know how to get in the building. I walked around trying to find a “welcoming” door and decided to just walk through the garage. Over 2 days I met a guy and a mother/daughter on the street who looked lost and they were trying to figure out the same thing. Just a suggestion.
Erik G | First ImpressionsNeed to put up more signs alerting people that they will not have access if they don’t check out. Not sure why you think it is effective to not allow a paying customer access to their belongings because they forgot to check out. It’s really just poor customer service.
Jameson G | Overall ExperienceDonovan was super helpful! Great customer service!
Desiree M | First ImpressionsA little pricey for the room given. But friendly staff and clean premises.
lauren m | First ImpressionsThe original unit I was given had a massive pole in the entry way, so there way no chance my dresser or any other large object I needed to store would’ve fit. Why even rent this out? Not to mention the unit I switched to, I had to take all my things up a staircase and then again lift everything up 3 ft to get it up into the unit. This was completely unlike what the online description was. I would have never chosen this. The facility has horrible flooring so the carts bounce. I watched someone else moving into a storage unit have their glassware fall off their cart and shatter. Absolutely worst storage experience of my life. Would not recommend.
Sarah H | Online Move InI made a reservation for a specific size storage unit and I was given a different one. Staff was not friendly at all when asking for more information about this incident.
Valentina M | First ImpressionsMartin and Crystal are awesome to work with.
Stephanie H | Overall ExperienceConvenient, safe, clean and courteous customer service! Easy and enjoyable interaction with U Haul.
Rob B | Overall ExperienceOnline Drop off process is not convenient and complicated.
Chang Y | Online Move InVery convenient, simple, easy to follow. Thank you!
Kyle J | Online Move InStaff were helpful and storage unit was accurately sized. The elevator is incredibly slow and also sometimes the door doesn’t open on the 4th floor when it arrives on that floor.
Max E | Overall ExperienceI reserved a storage space 2 months ago, I show up yesterday and they say the only one available is not only smaller than what I reserved but also more expensive. Completely unacceptable. I had to throw away items because they wouldn’t fit. This will be the last time I ever use uhaul for storage and I can promise you I will be telling every one I know to never use uhaul for storage in Chicago. Worst experience I’ve ever had.
PETER C | First ImpressionsThe space was clean and secure. Everyone I interacted with were incredibly helpful.
Amber B | Overall ExperienceI was screwed over by Public Storage who assigned me a unit half the size I needed and were closed on the day I needed to move in. I called U-Haul and within 10 minutes was able to access a storage unit that was correctly sized. The staff were friendly and efficient. Highly recommended.
Max E | First ImpressionsThe elevator was not working properly. Twice I had to go to the sales reps and ask for help. There was not a lock in the unit as the sale rep said and I had to go back and get one from him.
MONICA B | First ImpressionsThe unit I originally rented did not allow us to store our daughter’s queen bed. The door was too small. Donovan was super speedy and helpful, getting us switched to a different unit so we could unload and return the truck on time.
Julia W | First ImpressionsI’ve been doing business with uhaul for long time, however the experience I had yesterday was horrible. Stuff sucks and uninformed. And sense of costumer service is absent. Very disappointing!!
Vladimir B | Overall ExperienceThis storage units are dark, and too many homeless are living temporarily in the spaces. There is no parking for loading and unloading, no trash receptacles and it feels dangerous to even go to the space
CHRISTOPHER P | Overall ExperienceExtremely professional. And well ran. Great customer service all around from all employees.
Amir S | Overall ExperienceWhenever dealing with a staff member, they always seemed like they were being bothered by having to assist a customer.
Stacy R | Overall ExperienceThank you.
john h | Overall ExperienceThe gentleman who signed me up and checked me in was unbelievably rude and contrary. He should not be in a job where he deals with the public. I am older and dealing with mobility issues. I wanted the biggest unit that was easy to access and without stairs or difficult corners. He refused to try and help me until I told him how much space I needed, I repeated my requirements. He showed me the location of a couple on the map that were very difficult to access. Another employee overheard the conversation and suggested a unit that was large and very easy to access. He continued to check me in for my vehicle and was increasingly rude. All other employees of the facility were lovely, helpful, kind and cheerful.
Lisa C | First ImpressionsI was not warned that my storage unit that I rented was 7 feet off the ground with no access ramp. It was dangerous moving in with non professional movers. I am lucky no one was hurt.
Amy S | Overall ExperienceWe secured this Unit to store our Daughter's belongings from Her Dorm since We live in Toronto, Canada. They made the process, quick and easy and We will definitely recommend this facility moving forward.
Allicia M | Overall ExperienceThank you! Great staff. Organized operation.
Scott S | Overall ExperienceI got there to take all my items out of my unit and a lock that wasn't mine was on the unit -- not one of the "you didn't pay you fee" locks, just a lock that wasn't mine. We called for some help and were rudely told by Rick, who I believe is actually the owner, that we had the wrong long. No one ever told us what the "right" lock was, but it seems like it was just a ploy on UHaul's end to steal more money from customers. I mean seriously, if I put a lock from a different storage company on my unit and I'm happy with that why do I need to buy one of your locks??
Rachel S | Overall ExperienceGreat selection of moving materials, and a very convenient process to store and retrieve items. Facility very clean, and very helpful and pleasant staff.
Michael F | Overall ExperienceMichael B. I was very helpful
Oscar O | Overall ExperienceVery nice on the outside, but the inside of the unites were very dusty and collected dust. Very expensive for the amount of dust.
matthew f | Overall ExperienceThey were very busy ! Staff needed more help ! I will rent again !!
jeff a | Overall ExperienceWhen I reserved the storage unit for my daughter I called out all items that needed to be stored. The Uhaul customers service on the phone said a split would work & assigned me a unit. When I called to confirm reservation a different representative said I probably need a bigger one but did not tell me that in order to put items into it you had to go up 4 stairs to a landing & then lift stuff into unit. This was extremely hard & inconvenient for 2 petite girls in college. So the person at the actual facility gave them the option of getting a 2nd unit that was smaller to put their boxes in where they could manage it themselves because they didn’t have to go up stairs with them. The movers are going to put the 4 pieces of furniture in the bigger one which will have room left over. All other units were unavailable. So basically they have no other choice at this point but to spend extra money which they themselves did not have & rent 2 storage units when in actuality they only needed 1 large unit. Had it not been for the customer service person who gave me inadequate information on which unit to rent & did not tell me they would have to physically carry stuff up stairs, I could have gotten a large unit when I made the initial reservation. I even asked “Is there an elevator” she said yes. But failed to say that they would still have stairs to go up. I am out of state so I had to trust the customer service rep on the phone with the information she gave me. I am angry that we have to pay for 2 units when all we needed was one & I did call in enough advance time to have gotten just one. This is a huge inconvenience & waste of money that the girls did not have that they are now going to have to pay their parents back for.
Sonya R | First ImpressionsThe staff member who helped show me to my unit was helpful, but the employee working the register/in the office was clearly way overwhelmed. She was the only person working, and was taking about 20 minutes+ per/customer. I waited in line (with only one person in front of me) for about 40 minutes just to get shown my unit and get the keys. I had to pay my movers another $200 to wait for an hour because she took so long with each customer. On top of all of that, when I came back to uhaul later that day, my access card didn't even work- hadn't even been an hour since I received it/activated it. Overall it was a horrible experience and very unorganized. There needed to be more staff members working, and the ones who were working need to have a sense of urgency and efficiency, to understand people may not have all day to wait for them to finish chit chatting with the customers while there is a long line of customers waiting. I understand being understaffed, but this was just very poor experience.
greer h | First ImpressionsThe floors were warped and bumpy making transporting goods difficult. Other than that, it was a very easy experience.
will w | First ImpressionsSuper pleasant staff!
david d | Overall ExperienceNegative: Received a call the night before we were supposed to pick up the truck telling us that it was double booked and we'd need to go to a different location much further away. That being said, we reserved a truck 2 days before we needed it and it was on a very very busy moving weekend. When trying to re-book, we were on hold for at least 20 minutes each time we called. Positive: We drove back to Chicago during the riots and we were unable to put our stuff in the storage unit bc of the riots. They let us keep the truck an extra night and were very helpful and friendly along the way!
Joseph H | First ImpressionsI’ve needed to use the U-haul facility in Lincoln Park a few times. Every time they have gone over the top in their service. I’ve gone to them even once moving out of the neighborhood. Highly Recommend.
Joan O | Overall ExperienceElevator is broken for the second day now with no way to access the large items. No contingency plan- no carts on upper floors to at least roll items to staircase, no door stoppers for staircase doors. Email should have been sent to all renters letting know of the issue so people do not show up with help, rented truck to find out that items can be accessed. No information is avaibale as to time line of repairs.
Alexandra B | First ImpressionsGiven the circumstances with everyone moving things due to COVID-19, people were patient and helpful
leesa w | First Impressionsno lock in unit still not sure where to park or what rules are
Mark W | Online Move InI spoke to several reps about this rental, and everyone was extremely helpful and kind. Mike at the desk on a first visit and at check in time, Rick on the phone, Jasmine at a national call center, Tameka who phoned me to confirm the reservation and another Rick who took me to the storage space--and a very kind lady who received the returned van and gave me a printed receipt late Friday afternoon, 2/21/20, but whose name I don't know--everyone was most knowledgeable, patient, courteous and personable. Many grateful thanks to each and all!
Walter R | First ImpressionsI am so happy to know you as a company and will be forever remembered for excellent services Every one needs to know about you and i will be continue to be your customer and public relations person.
Johnsongreatson U | Overall ExperienceOk
TAMIKA G | Overall ExperienceVery helpful
TAMIKA G | First Impressions5 stars+!! And that goes for ALL the personnel I encountered and helped me at my destination 'home base' (UH storage) on Fullerton. Space limited here so pls call for more feedback: 773-251-4507
A J | First ImpressionsQuick. Good. Friendly
dan n | First ImpressionsGreat experience super easy the only issue was no 24 hour access other than that it was perfect
Don B | Overall ExperienceVery easy to move in and out! That flatbed really helped. Thanks, Theresa
Theresa B | Overall ExperienceThe staff were especially helpful, even during the press of June 1st, when students were inundating the facility. My one COMPLAINT is that U-Haul didn't prorate the final month of my 2 storage spaces.
James W | Overall Experiencethis uhaul was so great! staff was kind and helpful, the space was clean, it was hardly busy, so loading and unloading was really easy. the process of signing up and canceling was super smooth!
reina n | Overall ExperienceHad a great experience. Everyone was extremely helpful and I highly recommend this facility.
Michelle B | Overall ExperienceYour elevator was broken the day we moved in. Lock left on after daughter moved out. Several phone calls with you saying you take care of it and charge me. Never did. Horrible communication
Ann A | Overall ExperienceCustomer service was awful. I reached out to the store a couple times while I was out of town to see if I could get my rent due date moved to match my payday. Never got a response and had to pay extra
jose m | Overall ExperienceEveryone at this location was very friendly and helpful on move-in and move-out. Would definitely come back if needed and recommend this site.
Carol F | Overall ExperienceVery well run, no problems at all.
Michelle B | First ImpressionsVery nice
ivie o | Overall ExperienceGreat service!
Oscar M | First ImpressionsAlways clean. Well lit.
Brendan V | Overall Experience👍🏻👍🏻👍🏻
katherine p | Overall Experiencen/a
Karen R | Overall ExperienceEasy access and very convenient.
harriet b | Overall ExperienceI discovered that the main door to the parking lot was broken and had been broken for TWO WEEKS !!! The wait time on a Friday evening was minimum half hour with ONE person working. UNHELPFUL!!
suzie s | Overall ExperienceGreat experience!
Kirsten C | Overall ExperienceNothing to add, I'm very glad I ordered ahead of time, it was a busy moving day!
Yvette S | Overall ExperienceOutstanding service—above and beyond
lawrence w | First ImpressionsMy only issue is expect to wait awhile. While each time I had to go to the office to sort things out or pick up went extremely smoothly, it took a bit of time. Often there's only one person working.
Logan E | Overall ExperienceI am pleased that my personal belongings were secure at this location. Highly recommend
Charmaine m | Overall ExperienceExcellent
Marianne B | First ImpressionsThe facilities were great, but the staff routinely ingnored customers to talk to each other or stand around on their cell phone.
Ellen T | Overall ExperienceThe entire staff was friendly ,efficient and knowledgeable. The facility is very clean and organized. They have everything you will need to move.
Karla G | First ImpressionsGood svc @ front desk. Noticed damage in our unit while moving in items (some failed or snipped ceiling caging.) Notified manager and he promptly repaired. Will definitely use this location again.
Michael O | First Impressions.
Amy B | First ImpressionsIt seemed to be a very busy and hectic day but staff was courteous and extremely helpful.
Stephen S | First ImpressionsThis facility is next to a university. It was the day before student dormitory move out and they were terribly understaffed to handle the customer needs. it was a 35 minute wait.
Karen R | First ImpressionsGreat customer service! Mica (not sure of the spelling of her name) went out of her way to be helpful and make the experience easy. Also, Ricky D was a lifesaver! We will recommendation to everyone!
Blair L | First ImpressionsThe elevator was out of service and they did not provide any assistance. Employees are careless about people’s service and helping in any way possible.
Jose D | First ImpressionsOne woman was incredibly rude no one said hi or how can i help you i waited in line for 15 mins (didn’t see that 1 person was free) and she never called me over but I obviously couldn’t see her
beyla m | First ImpressionsYour staff was phenominal, very helpful, as well as very understanding!
Katlin W | First ImpressionsMichael was a consummate professional, making sure I knew every in and out of my storage agreement, let alone how, when, and what I can access. All in all a great experience during a hectic time.
John S | First ImpressionsYou all are the best. Super friendly, fun and easy to work with. There was a bit of a situation when my ex gf showed up and I had to call the police. The team at Uhaul were kind about it. Thank you :)
Chris B | Overall ExperienceVery kind and patient and helped explain all the options available. Super simple and streamlined process!
reina n | First ImpressionsI have a problem with the fact that once I vacated my storage unit with about three weeks remaining, that I was then charged for rental of the UHAUL POD. Should have been prorated. NOT HAPPY!!!
Michael W | Overall ExperienceThe facility is very well maintained but the inside staff is curt and impolite.
john b | Overall ExperienceWe showed up unknowingly late to the final check-in. We we're hoping to unpack all our stuff and leave the truck. One member of the team, ricky stayed with us after hours to help us finish. Amazing
Ben A | First ImpressionsCheck out required me to write down a ton of info......and then watch it get typed into the system. Doesn’t make a ton of sense. Also, one very old elevator that you have to run down/up to get it
Nate C | First ImpressionsJanet Hales zip code 46224.
janet H | First Impressionsn/a
Sheewin P | Overall ExperienceGreat customer service, tight security
HILLARY D | Overall ExperienceOkay
JOHN D | Overall ExperienceGreat location and good service
raidel j | Overall ExperienceGreat staff well maintained and clean
troy s | Overall ExperienceCrystal & the team did a great job of getting me settled in an expedient way on a busy New Year’s Eve. Thank you.
Ronda H | First ImpressionsPleased with the facility
Karen L | Overall ExperienceGreat service
Wendy W | First ImpressionsWorked well for our needs.
mary m | Overall Experiencelines were often too long on busy days. add more staff to meet demand.
studio b | Overall ExperienceScheduled time was 7am, online check in option not working. Storefront opened at 7am but did not have my rental ready. Waited an additional 45min Friendly staff, but unorganized. Fix online check in!
Alexandra F | Overall Experience1. Dirt coated my stuff in a layer of filth. Mouse droppings 2. Payment site shows $0.00 when accessing site to pay - resulted in many late fees for me when I logged on and thought I was paid up.
TRACY S | Overall ExperienceVery good experience.
Daniel G | ReservationI would use them again
JANELL K | Overall ExperienceEveryone was very helpful.
Kristina B | Overall ExperienceQuick response to inquiries and access issue.
pilita b | Overall Experiencenice
nathan P | Overall ExperienceVery friendly and helpful staff
angela j | Overall Experienceno comments
Hilary W | Overall ExperiencePerson helping us load our storage unit was outstanding
Mike W | ReservationExcept for the initial wait time on the phone, this place provides excellent service, help on what you need and is very safe, clean & convenient
Rajendra K | Overall ExperiencePoor customer service.
Emery H | Overall ExperienceGood experience
dan s | Overall ExperienceThe only problem I encountered was being assigned two units that were two small before being assigned an apporiately sized unit. Otherwise a fine experience.
Emily R | Overall ExperienceThe whole process was very easy and the staff was helpful.
Solana O | Overall ExperienceWonderful facility, awesome staff
Bryanne R | Overall ExperienceWhen I signed up for the storage unit it was under the assumption that I would have 24/7 access. The hours were very inconvenient to me. I tried to call the supposed manager on duty and was ignored 2x
Ryne K | Overall ExperienceHad my truck and storage unit ready and clean for me upon arriving. The Fullerton location even kept longer hours to ensure I could get all of my items into the unit.
Samuel M | ReservationFriendly staff, well kept facility. Only issue was the occasional card access issue, but there was always help nearby.
VICTORIA S | Overall ExperienceNice People always good customer service! 💯👍
Dandre T | Overall ExperienceI never moved out I stopped that day in Chicago to pay the settlement but they already sold my goods and I spoke to someone 2 days prior and they said I would be good. They sold all my goods for 30$
France C | Overall ExperienceKeep up the good service
Tati R | Overall ExperienceStaff was friendly but not helpful. It was a nightmare trying to get information. In the end I just gave up.. I would not recommend.
MICHAEL C | Overall ExperienceWhole process was extremely smooth and everybody was very helpful. Made the stress of moving a lot easier.
Taylor R | Overall ExperienceFacility was clean and well maintained. Had a mothball smell on 3rd level. Staff is always very friendly and helpful.
Michael J | Overall ExperienceCrystal and her staff are always polite professional and friendly
Jeffrey C | Overall ExperienceNever had a poor experience with this location. Always appeared to be very well run and there were no concerns around the security or conditions of storage.
ANDREW O | Overall ExperienceGreat customer service and easy to come in and out to get storage.
Erik L | Overall Experience