I'm not clear on why I was charged for 50 miles. I drove the vehicle 18 miles, but appear to have been billed for 50. Is there a minimum mileage charge?
Christopher ACustomer Reviews for U-Haul Moving & Storage of Longwood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything promised was delivered....good service and good communication with associate.....
Manuel DAttendant was friendly and professional
Michelle BMy stuff was in storage for 6 months, there was no food or anything of the sort in my unit, yet all of my stuff was covered in rat / mouse poop and pea. I had to clean everything I had in storage from top to bottom before I could even bring it inside where my kids were.
Robert C | Overall ExperienceLogan was an awesome help!
johnathan s | First ImpressionsThe manager we very helpful
Vanessa RThe young man that checked me in was extremely friendly and professional
CRYSTAL F | First ImpressionsI'm going to have to get another one
Mickey ENothing great experience friendly staff easy access
Terrence BRoy was very helpful and did everything he could to make my truck rental and move in a great experince! This young man was a 5 star kind of employee. I did find your website somewhat cumbersome to use.
Michael V | First ImpressionsMy disappointment was with U-Haul, not this particular location. The location did not have the equipment we needed, but the reservation said they did. This required that we had to search for it elsewhere and had to go to a Home Depot some distance away to pick-up and return. Had we not been able to do so, the entire reservation would have been a total waste of time and money. I would caution any friend about such poor operations.
David TThere were routinely issues with accessing the building during gate hours, i.e. exterior doors locked availability & attitude of attendant to unlock the building. The building had Rats that ate into boxes, nested, left feces, destroyed items.
Gregory W | Overall ExperienceThe best staff! Used this location several times. So appreciate the kindness given to me.
Vicky B | Overall ExperienceThank you for going above and beyond.
bill w | Overall ExperienceManager and young man were very helpful
JANICE KI do have a couple of concerns, I didn't authorize 2 charges, $22 and $5. Also the fact that I was forced to drive an extra 20 plus miles to pick up and return the van when you're charging me for the mileage, I reserved the van closest to where I was working so I didn't have the extra mileage.
Kevin TThe interior of the truck was clean but the outside could have used a washing. We rented the local area van. I understand these trucks are on the move a lot! Otherwise everything went well.
Michael MWe had a great experience with the storage facility. The employees were super friendly and helpful. I was highly recommend them if you need a place to store your items.
Julia S | Overall ExperienceI had a 10 x 10 double door unit for over 7 years with no problems. Used there trucks on occasion. Units are very easily accessible. Staff at this location was well informed and helpful over the years,when needed. I would recommend to others. John M.
JOHN M | Overall ExperienceGate hit 2 of my trucks and left unrecoverable marks, rats ate everything and left droppings all over the place and on everything. This place is horrible! Never recommended to anyone.
Bobby H | Overall ExperienceI go to UHaul every time I need a truck or trailer for moving and every time it is a great experience. Always good equipment and very helpful staff and extremely convenient.
craig L | Overall ExperienceI ordered a furniture dolly and they didn’t have one. Other than that he was very friendly and helpful.
Susanne VThe Gentleman/Manager helping me out was exceptionally helpful. Went out of his way to make sure that the proper information was provided, options available, etc. Overall a very positive experience.
Adolf Z | First ImpressionsThe office staff was extremely helpful and nice. I will recommend this place to anyone looking for storage. Also give them a raise
Deroy F | Overall ExperienceEverything was perfect, friendly and helpful staff. Thank you!
Charles LROY WAS VERY HELPFUL
Nelson s | First ImpressionsI was not that happy when I got the rental truck.
Christine J | Overall ExperienceHorrible check in process. Waited in my car wasting gas for 15 minutes waiting in “approval” for check in before I decided to walk on. Man inside was very nice. Afterwards, almost done with check in and app closed me out so I had to search for key lock box with no instructions on where or what to do with the key. I locked the truck and dropped the key in lock box
Rachelle SI would find mouse or rat dropping on my stuff. I didn't store anything other then Toolboxes and metal items. Aside from that the place is excellent.
ROBERT N | Overall ExperienceThe staff greeted upon arrival to the store. He was professional and had a willing to help attitude. All my question where answered accurately and respectfully. I was able to make a decision that was best for my current situation due to the information I received. I will continue to use U-Haul for all my moving and or storage needs. Thank you for assisting during my already overwhelming transitions.
Daryl W | First ImpressionsJeff was fantastic. Thank you.
Samuel J | Overall ExperienceJob well done. Thanks 😊
Christine J | Online Move InNo place to park. Cars blocked access. Discarded bed frames against lockers. Office dark and reminded me of a biker bar.
Robert D | Overall Experiencemanager was very friendly and helpful. Price was good for what we had to do. There was an issue with tire pressure sensor. Manager was informed.
Stanley KThe owner was a terrific guy. Service was amazing
milia bThe attendant was outstanding!!
Samuel J | Online Move InJust loved those guys.
Lisa H | First ImpressionsEasy to enter and exit the facility, storage unit was clean and safe, staff was polite, helpful and easy to work with. Thank you for the great service and the convenience and safety of the facility on Ronald Reagan Blvd in Longwood.
Susan D | Overall ExperienceThere were rats 🐀 everywhere in both units inside and outside units😳☹️☹️☹️☹️☹️☹️ as I also was renting temperature control unit It ruined a lot of my things 😡😡😡😡😡😡😡😡
Kelvin M | Overall ExperienceStalled out twice while I was in the middle of an intersection
Norielis RVery helpful
Robert A | First ImpressionsJeffrey Backus took his time to explain and show me the facility and the procedures for making my experience at the storage a good one. I don't usually fill surveys. But he deserve a BIG A+. Thank you very much !
LuisF P | First ImpressionsFriendly Staff and Gm. Great Prices
mario j | First ImpressionsIt was a pleasure dealing with these folks. Check in went smoothly and the vehicle was excellent.
MICHAEL MThis facility is ok. The staff fine, but the units are infested with rats. I just moved out and found many boxes chewed through with rodent droppings everywhere. I cannot recommend anyone else store their items at this facility. When I had moved in a fire had destroyed multiple units. It's too old and unsafe for your belongings.
MICHAEL M | Overall ExperienceThere is a rodent problem had rat feces all over my items
Isidro P | Overall ExperienceN/a
LaShawn WVery friendly and professional staff. Changed our storage unit size with no problems or issues.
DOUG H | First ImpressionsThey guy that helped me was extremely professional and made my moving process smooth , one less stressful thing I had to worry about , even asked if I needed any packing supplies which I did and it slipped so that saved me another trip
Jessica G | First ImpressionsLost EVERYTHING in my storage unit due to rodent feces.
Kyle M | Overall ExperienceMy storage was infested with rat feces and apparently I wasn’t the only one. Across from me the tenant also had the same situation. Showed me a picture of a rat hanging from the door once he placed glue traps. Nasty. I lost all of my belongings and the insurance Repwest was not reliable. They offered a very minor amount. U-haul didn’t even give me an extension for me to be able to move everything out. They said they couldn’t give me 2exrra days. Worse place ever.
noeme m | Overall ExperienceI thought the truck was pretty clunky seemed a bit old. But the customer service at this location is fantastic, quick, professional, would go back again.
Eric JI won't waste my time with this but I wouldn't recommend this place to care for my belongings or anything else.Worst choice. For storage I have made.The Longwood property allowed someone who was not approved to change my account access code and lock without anybody contacting me first.This caused me to loose right around $500.00 dollars in tools as she and her husband stole my stuff without having any permission from me to take them.
Christopher M | Overall ExperienceGood place good people clean facilit.
Carlton K | First ImpressionsThe truck stalls when you stop. It didn't stall initially but after driving to Miami, the truck started to stall at stop lights. Although the truck wasn't dirty, it was old and didn't have a nice smell.
Jai SWater got in our unit and messed up some furniture!!!!
Alton M | Overall ExperienceGreat service!
Paul RI have had storage space at u haul for a couple years, and the entire staff have been great and helpful when needed. I had to close out my unit in Longwood, Fl. Yesterday, and JEFFREY was super, professional, cordial, helpful and friendly! Good job, U HAUL!
Alan B | Overall ExperienceLighting was only issue was not good
Joshua S | Overall ExperienceIt was. Unfair that u had to pay for the van when the hurricane that hit us
Rose ABen at the front desk was awesome getting our reservation back. He was extremely helpful. I dropped off truck around 7:30pm. We decided to drop it off early and maybe rent another truck next week. We only did one trip maybe 15 miles at the most. We did one trip from Woodlands in Longwood to Sun Lake apartments in Lake Mary. I tried to fill up some gas but gas cap was broken. I parked the truck in the front and left the keys in the box.
David YThe facility made my transition seamless. They were more than helpful and I will definitely recommend them to others.
Khaliah J | First ImpressionsIntente 5 veces hacer la entrega por teléfono, y se caía el sistema para tomar las fotos, había que volver a empezar, gracias, el resto perfecto
maria bEmployees Bem and Jeff were so helpful and awesome!!!! Got me set up to moved in fast and easy and they were so wonderful!!! A wonderful experience will definitely keep my business there, so thankful the manager Angi at the Altamonte location recommended me to get my unit there!!!!!!!!!
Sabrina H | First ImpressionsExcellent service, friendly and helpful. The location worked for us.
Adolf Z | Overall ExperienceBen did an excellent job and was very helpful!
Christopher JIf you don't want any problems, USE U-HAUL.
Brenda C | First ImpressionsGreat service!!!
ISRAEL R | First ImpressionsGreat front desk service.
mickel g | First ImpressionsMy U-Haul experience was the worst moving experience I have ever had. I was routed to this U-Haul store after my original rental was unable to be picked up due to lack of keys. I also was sent and had to drive halfway there to another facility before they directed me to this one. This took several hours for all of this to be completed. When they finally found me this truck, they gave me a 26 foot truck that was horrible to drive
Erica HRecuperar mi storage
Sophia H | Overall ExperienceThe men at 650 N. Ronald Reagan Blvd. Were great to work with very friendly, professional and great to work with.
virginia MContinue hiring good employees with good people skills and professional demeanor.
SERGIO PGreat experience and I got a month free!
AARON S | First ImpressionsOutstanding in every way!!
Chris W | Overall ExperienceOnly issue was the lack of having a moving dolly, even though it appeared I had ordered one in the online reservation site. People in the office were very helpful and nice to work with.
Doug KThis truck needs a tuneup or maintenance. It was the worst riding vehicle I’ve ever rented.
Colleen SEverything was great!
Jean VI rented two dollys. When I got to the location I was told they were not available. I drove the truck on the return trip. If I had know from the beginning how bad the steering was, I would have never accepted the rental. It was not safe to be on the road.
Bernard PNothing. Everything was perfect. Checking in and out was easy. The van was clean and ready. The staff was perfect.
Yolanda TEverything went great from check-in to check-out. Thank you!
Scott LThe clerk was outstanding. No issues with him. Our issue was that we reserved an appliance dolly and expected to have it available when we picked up the truck. The clerk told us that though the reservation was accepted, they had no dollies available. Now we had to go around and try to find a dolly on a Saturday which was cutting into our reservation time. We did not load all we had just to go ahead and bring the truck back early. We never found a dolly so we had to lift heavy appliances onto a truck with no ramp. This was unacceptable and if it was not for the clerk, I would call it a horrible experience. In fairness, I had done business with this location in the past with no issues but to find out at the last minute no dollies were available was very frustrating to have to load everything without a dolly.
Terri ZYou can offer a Military Discount
David CThe staff was friendly and helpful, and the location was fine. However the truck was very old, and stalled out on me once while on the road.
Robert KWhile the employees were helpful and tried their best, they unit we reserved wasn't available. Everything about our experience with U-HAUL has been a "bait and switch" experience. Including the truck pick up, where we had to drive an hour both ways to pick it up, to the car trailer, where the trailer was defective so we had to get an entirely different trailer, to the storage unit, where they only had smaller unit that originally reserved. The storage unit issue now also has caused us to have to use two separate facilities
Kimberly T | First ImpressionsI was very happy with my moving van, the customer service was awesome. Very friendly counter service rep. He made my experience smooth and easy
Lora GThe fuel was not Full when I picked it up. It was between 3/4 and full. There was no way to indicate that. When I returned the truck, I was charged extra because it wasn't completely full which is NOT how I received it. I also returned the truck after hours. There was little to no parking and I spent 15 minutes inching my car out of the daily parking spot because someone returned a truck and blocked all 3 customer cars in. I only cleared the exit with an inch to spare. I almost gave up. Tried to push the emergency call button and no one picked up. Went back to my car and finally got it free.
Tonya KMy experience with this location was below average because I was not informed on the process at all. Apparently, before you leave with the vehicle, you’re supposed to receive a text message from Uhaul to verify the condition of the vehicle. Once I realized I had the text message, it was expired. I called Uhaul to see if they could send me another one, and they said it couldn’t be done. The other issue was I thought I would receive a dolly as I requested online. At the last minute, he tells me there were no dollies. So, it made it much harder moving our furniture.
Jacklyn BGreat customer service!
Jacqueline G | First ImpressionsAwesome customer service
Jacqueline GOn line reservation saved a lot of time and equipment was ready as stated no glitches
Albert SWhen I first got there, the guys at the front didn’t care and gave off that attitude. I had my unit for a week. I called the location to check their hours and the message said 7pm. I rented a truck from another location because the guy told me my storage didn’t have the small truck I needed. I got to my unit and they had closed at 4. I called uhaul to ask if I can keep the truck till Sunday. The girl told me I have ti return the truck by 10am. I said “it’s Sunday, what time do they open” she said all uhaul storage opens at 9am. I got there at 8:50 and they didn’t open till 10. So I called back, got the truck extended to a 24 hour truck, and sat in the parking lot till 10. A UHAUL EMPLOYEE DIDNT EVEN SHOW UP UNTIL 10:30 to open the AC units. Moving is stressful enough. I spent more money on the truck I was planning on and I wasted so much time moving. I wanted to speak to someone in management and it took two weeks for them to contact me. This was after I had called back a week later saying nobody contacted me. This was more than just the stores fault. Your phones give the wrong times. Your employees at the call center give wrong times. You employees cant open the units on time. And management isn’t responsive. But you know what, thanks for my $25 uhaul credit I got for the worst moving experience of my lift. Appreciate you, uhaul.
Elizabeth H | Overall ExperienceWe were unable to check the truck back in using our phone. Because of that we were charged an additional $20. Please keep in mind that older folks may not be familiar with all the procedures using apps. My husband tried to follow the process but it did not work - we don't think the $20 charge was fair.
Douglas PDon’t fix what’s not broken you all are great
REGINALD DThe customer service agent Ben/Berm Rivera was very arrogant, lack concern for what we were telling or asking him, and overall didn’t have good customer service skills. He also wasn’t very clear or attentive in describing the terms of the agreement or going out and checking the truck for damages, and clear in explaining the truck, rental information, returns, etc. I would never rent from this location again because of him. As a note, I purchased supplies and got a quote from another agent at this location a few weeks prior to this rental and the agent was the total opposite of Ben/Berm. The other agent was a pleasure to deal with and had great customer service skills!!!!
William WBeing charged outrageous price ask for out town one way gave me in town not using this again😡
KYLE WExcellent storage.
Edgardo O | Overall ExperienceReady for pick up on time. Friendly, helpful service.
KIM WThe vehicle was in terrible condition. The engine makes a loud shrieking sound when the gas pedal is pushed and sometimes would stick in gears so that it could not accelerate. I went 4 exits on I4 at 40 MPH because it would not accelerate. When I finally got it to slip into gear, it topped out at 60 MPH (in a 70 MPH zone). Additionally, I purchased an appliance dolly. It was not in the truck. Easily my worst UHaul experience.
Adam FVery helpful at time of despair.
Lucretia P | First ImpressionsThe only thing I didn't like is that there was no parking space for customers
david b | Overall ExperienceNice customer service.
Edgardo O | First ImpressionsThis is the best U-haul in the area, staff are very friendly and professional. The truck was the correct one and was clean. If you need a U-haul truck reserve it here, you won't be disappointed.
Allan GSheila was extremely helpful in the pick up process. Equipment came in handy. I didn’t use the hand truck after all.
Pierette MVery friendly staff. While moving in a staff member even helped unload a large piece of furniture. Unit was very clean. Hours of office and access are great. Thank you for making this an easier move.
Marsha D | First ImpressionsSheila was very kind and helpful. Reached out to us soon as a unit of our preference became available. Location is convenient and easy to access.
Amado C | First ImpressionsBest uhaul staff. Extremely clean. Amazing experience
Jonathan h | First ImpressionsVery easy experience, well-sized unit, best prices around.
Jon G | Online Move InLoved the staff! The lock handles were always rusty and hard to move. Was reported, but still rusty and hard to move.. All of my belongings were lost in a recent fire. I am still getting notifications for payment (a late payment notice came yesterday in the mail, although I have been told by phone, email, and in person I don't need to pay due to ongoing fire investigation. Thank you! I hope fire investigation is going OK.
Andrea S | Overall ExperienceThe staff was ALWAYS friendly and courteous. The storage until and facility clean and accessible. Will use again in the future.
delores s | Overall ExperienceThe people are super helpful and kind and friendly, they are always wanting to help me anyway they can, and if you need something and the don’t have it on property , they will find it and help you with all your needs. I will and do recommend to friends and anyone who’s looking for their type of service.
Patrick D | Overall ExperienceMs. Rosemary helped us with getting the unit, and she did a great job with it. We walked in and asked for a large unit, then we had the keys in our hand. Thank you Ms. Rosemary. I appreciate you.
KELDRICK W | First ImpressionsThis Facility is awesome.. it’s very clean and tidy .. shelia always greets you very warmly!! She is the best .. thanks
Elaine G | Overall ExperienceMy experience was fantastic.Sheila was able to update my reservation to let me drop our one-way rental trailer at that facility rather than one across town. After two days of driving cross country with 5 kids saving any amount of time was a massive relief. She was also great in helping us get the storage unit set-up and the trailer off the car.
Norman l | First ImpressionsI had a very good experience with U-Haul storage. The staff was always friendly, courteous & professional. They were willing to do whatever needed to be done to see that my needs were met.
Virginia H | Overall ExperienceIt was convenient to locate and reserve online. Check in was fast and instructions clear. Facility was clean. The only disappointment was that there was very limited space to drive in off of Ronald Reagan making it a bit uncomfortable for more than two or three customers to safely park and enter and exit.
James S | Overall ExperienceUhaul is all that I use renting trucks or storage unit I came from Miami to Orlando and that one month free rental for storage because I rented your truck was a big help
Charles F | Overall ExperienceMy things in the storage room were safe, never worried about it. Thank you all!!
lily h | Overall ExperienceAll as expected
Andre B | First ImpressionsStaff was super nice and extremely helpful with everything. My experience could not have been better. Would definitely recommend to friends and family.
joshua p | Overall ExperienceGreat staff and amazing attention from the manager! It has been one of three positive highlights of this year for me.
Samuel L | Overall ExperienceSheila was extremely helpful and courteous.
Lawrence B | Overall Experiencestaff was great sheila was so professional great experience
Zied A | Overall Experience3 great years!
tanya C | Overall ExperienceVery pleasant experience with helpful, friendly, courteous, and professional people!
Alan B | First ImpressionsThe staff is excellent!
Daniel M | Overall ExperienceI relay liked the service it was briefly explained how the system works definitely i will recommend this location to a friends and family's.
Nenad T | First ImpressionsOMG, I was blown away by the staffs friendliness and helpfulness!! They were so kind and informative with their products and what they had to offer customers! Thank you so very much!!!!!!!
brooke s | First ImpressionsSheila, the manager was very nice and have very a big heart for customer service
victor k | Overall ExperienceThe storage unit assigned was blocked in nightly by rental trucks which was extremely inconvenient. Overall price was way to high compared to local competition.
Carl S | Overall ExperienceStaff were courteous and efficient
Lawrence B | First ImpressionsFacility was clean- Sheila needs to be fired.
PETER M | Overall ExperienceThey went above and beyond to help me.T.Y.!!
john B | Overall ExperienceAbsolutely fantastic customer service from Sheila and her team! The facility was very well maintained.
BRIAN P | Overall ExperienceThe manager I believe her name Sheila is very helpful and professional.
Hasan U | First ImpressionsGreat service. Helped me with an extension to a rental.
Robert F | Overall Experiencecomments ... From the manager to his co-workers, everyone is very friendly and a very nice service is excellent. I will continue to recommend it. To all the friendships ... very professional
dilsy a | Overall ExperienceService person was great and very professional
Joao a | First ImpressionsShiela has been so helpful and accommodating, couldn't ask for any better treatment. Thank you Shiela and U-haul
Marc J | Overall ExperienceMade my move as easy as possible. Thank you
marti m | First ImpressionsShiela & her team did an excellent job! Friendly and helpful. Highly recommended!
Matt M | First ImpressionsExcellent Service
amado g | First ImpressionsHelpful and accommodating!!
gregory s | Overall Experiencegreat experience
jerry s | Overall ExperienceThey were always helpful and the facilities were easy to access with the codes.
ANNA M | Overall ExperienceMs. Sheila and her staff were amazing!
Kenna C | Overall ExperienceFantastic service, so helpful, Sheila was the best ,went over and above, can't say enough , thank you so much, will use Uhaul again for sure
Marc J | First ImpressionsHad to close two office doors to use bathroom. A little daunting.
Laura S | Overall ExperienceThere was a problem with spiders
tamara p | Overall ExperienceI recommend this service! They were so helpful . Thanks!
Marta P | Overall Experienceok
warren s | Overall ExperienceThe staff at this location worked great together and not only answered our questions but fully explained things so there weren’t further questions. More businesses should treated their customers
colleen s | First ImpressionsKeep up the Wonderful customer service. Thank you Sheila.
Son V | Overall ExperienceThe staff at the facility was great considering that is not where I reserved the truck from. The truck was very rough. The right back tire was in very bad shape.
Delanley-Laurie M | Overall ExperienceThe staff was always courteous & helpful , especially the manager! Large ground-floor storage units for easy access and close to police station for added security!
Robin C | Overall ExperienceGrest service great people.
Sergio P | First ImpressionsWe have rented a storage space from Ronald Regan Blvd Longwood FL location for over a decade. The manager Sheila Welsh has been amazing. She always took care of us.
DAWN G | Overall ExperienceGreat experience overall at this location
John N | Overall ExperienceThis U-Haul is the BEST. Always friendly and helpful. The staff are incredible. In a pinch they are always ready to assit. Thanks to all .
James P | Overall Experiencenever had any problems
David D | Overall ExperienceManager and staff friendly and always always Yelp filo at the Richter moment.
Mario G | Overall ExperienceExcellent service. Great attitude!
William W | Overall ExperienceGreat service!
John N | ReservationThis is one of the best storage experiences I experienced. I enjoyed my interactions with the staff.
DAVID V | Overall Experiencewish the rates couild be protated as i was out of my unit 1 day after the new month started and was charged for the full month
edward r | Overall Experience"Nice!"
Luke J | Overall ExperienceLove the staff great ppl if it wasn’t for them I would of been somewhere else. Thank you staff and especially the manager she’s a great lady.
Charles J | Overall ExperienceGreat place to store and access your belongs in mid move or transition.
Kurt B | Overall ExperienceExcellent
Pavel L | Overall ExperienceI dont want to say excellent because their is always room for improvement. Thank you.
ruby g | Overall ExperienceSheila, the GM is always so helpful to whatever our needs are, as we've been a long-time customer. She's always pleasant and greets us by name yet shows outstanding professionalism and honesty.
Roy T | ReservationGreat people
CRAIG C | Overall ExperienceBad from the beginning and continues on.
denise d | ReservationThe staff has always been courteous and professional. Every tim we had an occasion to visit we were greeted with the same professional attitude from whomever was working at the time. Very nice facilit
GREGORY W | Overall Experiencevery helpful and excellent customer service
MAGNA R | Overall Experienceexcellent service. the manager is an awesome person, also the staff. thanks for everything
itza j | Overall ExperienceVery great customer service
Brittanni M | Overall Experience