Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience from short check-in, drive and returj
Susan S.
Rating:
5.0
Customer did not leave a comment.
Linh N.
Rating:
3.0
Process was simple and easy. No problems
Emily C.
Rating:
5.0
Customer did not leave a comment.
Megan K.
Rating:
5.0
Great service. Interacted with 3 people today and all of them were professional and very helpful at the same time.
John R.
Rating:
5.0
Customer did not leave a comment.
Laura P.
Rating:
5.0
Customer did not leave a comment.
Whitley J.
Rating:
5.0
Great customer service, friendly, helpful, made everything simple.
ROBERT Z.
Rating:
1.0
We rented a van and picked it up while it was dark. We had it for less than an hour and only a ok it 3.9 miles straight to a driveway and back; when we returned it they tried to say we damaged the bumper because there was an undocumented dent. We didn't see the dent because the location of the van was parked nowhere near lights, but when you return the vehicle it is parked under an awning with multiple floodlights. Now we are being charged for damage we didn't have anything to do with.
Alexandra R.
Rating:
5.0
Customer did not leave a comment.
Marina M.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
asia s.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joseph U.
Rating:
5.0
Customer did not leave a comment.
Jason C.
Rating:
5.0
Customer did not leave a comment.
Aaron H.
Rating:
5.0
Best customer service I have ever received that a U-Haul. Hands-down.
Jordon R.
Rating:
5.0
I have used U-Haul of Mechanicsburg several times in the past. We have never had issues and the people are always friendly and helpful.
Mark R.
Rating:
5.0
Super service from start to finish. A top rate operation.
PHILLIP E.
Rating:
5.0
Customer did not leave a comment.
Barbara B.
Rating:
5.0
Customer did not leave a comment.
George F.
Rating:
5.0
have someone spend a few minutes with each customer to familiarize them with the vehicle they are renting.
scott D.
Rating:
1.0
Filed an official complaint for being verbally attacked at the location and never got a follow up at all. Still waiting for a refund.
Danielle B.
Rating:
5.0
Customer did not leave a comment.
JEFFREY E.
Rating:
4.0
The truck shut down the very next day.
Apparently something wrong with the ignition.
junior A.
Rating:
5.0
Very accommodating and organized. Was in and out in less then 5- 10 minutes.
Mike M.
Rating:
5.0
Fantastic service, friendly, efficient, and polite. Very well run.
Hope E.
Rating:
5.0
All good except mirrors on the truck were tightened so that they could not be adjusted. I had allen wrenches
but not the right size. Made for an uncomfortable experience not being able to see around me on either side.
Kerry D.
Rating:
5.0
Patrick was amazing!!! Will definitely use this facility again. Thank you so much!!!
Pamela P.
Rating:
5.0
Customer did not leave a comment.
Sandra B.
Rating:
5.0
Customer did not leave a comment.
brian S.
Rating:
5.0
Customer did not leave a comment.
DANIEL M.
Rating:
5.0
Customer did not leave a comment.
jay C.
Rating:
5.0
Nothing to improve! Very well run location. Excellent customer service!!!!!!!
Bruce G.
Rating:
5.0
Customer did not leave a comment.
Billy G.
Rating:
5.0
Van was dirty outside like an attempt to clean was made but not thorough. I guessed at mileage not knowing exactly how many trips and actually made four and not the three I estimated. Customers should nit be penalized for being under their guesstimate. Seems like an opportunity to gouge. Charge x amount per mile and leave it at that.
robert H.
Rating:
3.0
Customer did not leave a comment.
WILLSHIRA A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
barry M.
Rating:
5.0
Customer did not leave a comment.
Brendan B.
Rating:
5.0
Customer did not leave a comment.
Michael K.
Rating:
5.0
Very professional the front desk gentleman that did my order thank you
Jose E.
Rating:
4.0
Customer did not leave a comment.
John S.
Rating:
5.0
Friendly and courteous staff. Quite efficient.
Brian M.
Rating:
5.0
Customer did not leave a comment.
Brian B.
Rating:
3.0
Lower your rates, way to expensive, used the truck for about 3 hours and was still charged over $100, really not cool!
Paxton S.
Rating:
5.0
Excellent and very accommodating! Like the service pretty much 😊😊
Mia M.
Rating:
5.0
Maria was GREAT to work with. Since it was dark (6PM) when I picked-up the Truck, I was concerned about the "damage marks" on the outside of the truck, so I took a couple pictures & showed the pictures to Maria. She said "Do no be concerned, you have pictures that show the "damage before you left the parking lot." I felt relieved and satisfied.
I would consider renting from Uhaul again the next rime I am in need of a Box Truck OR trailer, etc.
The PRICE was GREAT. My experience with the people I was in contact with was GREAT!!
THANKS!!!
Dave Barr
david B.
Rating:
5.0
Great experience. Manager, staff and mechanic were professional, polite and competent. Installation of tow wiring with adapters was explained well, reasonably priced, itemized and completed in a timely manner.
ALBERT J.
Rating:
5.0
Customer did not leave a comment.
Cindy U.
Rating:
5.0
Customer did not leave a comment.
lisa M.
Rating:
5.0
Great staff too!
Kevin D.
Rating:
5.0
Everyone was very helpful
Roger S.
Rating:
4.0
The gentleman working the desk could be a little friendlier. He seems annoyed but on the other hand is very proficient at his job.
Michael S.
Rating:
5.0
Customer did not leave a comment.
Samson P.
Rating:
5.0
Inside windshield was smeared.
Norman B.
Rating:
5.0
I have no complaints. Everything was great! Keep up the great work.
Connie R.
Rating:
4.0
Check-in app did not allow me to complete check in and kept telling me to wait. So then went in and went to check in and the lady said that I had already checked in. Then she could not print me documentation to get my key out of the lock box and tell me where my van was parked, so she had to write it down on a post-it note.
Similarly when i returned, the gentlemen checking in couldn't get my vehicle up on his check-in app and had to reboot.
This is not the first time I (and co-workers) have had challenges with your app. Either fix it or TRASH IT!!
Richard F.
Rating:
5.0
Everything went as planned..
I would suggest filling the gas tank after ruse would be a better solution and fair to all.
Mark W.
Rating:
5.0
Customer did not leave a comment.
Michael K.
Rating:
5.0
Overall excellent experience. Easy pickup and easy drop off. And staff was knowledgeable and friendly.
Tod R.
Rating:
5.0
Customer did not leave a comment.
Dennis D.
Rating:
5.0
Customer did not leave a comment.
Andrew B.
Rating:
5.0
Easy to get to. Front desk support was extremely helpful. I upgraded to a larger vehicle on check-in, and it was no problem. Bringing the vehicle back was fast!
Tracey J.
Rating:
5.0
Customer did not leave a comment.
Bryan S.
Rating:
5.0
Customer did not leave a comment.
Michael K.
Rating:
5.0
Customer did not leave a comment.
Tim B.
Rating:
4.0
The ride on the truck was absolutely horrible. While going down the interstate at 55 it was like driving through a field and just bouncing all over the place. I was extremely concerned about breaking the items I was hauling. When I turned in the vehicle and showed them the video I took of bouncing all over, they were like yeah that's normal. I drove box trucks for doing deliveries while in college, I can tell you that isn't normal. I've been in military vehicles that had smoother rides. The only good thing about it is that after the video, wife and I decided to hire a moving company for our big move coming up. Hopefully they have a better truck.
Stephen W.
Rating:
2.0
The female associate that works at the desk does not seem happy working with people. Her lack of professionalism suggests that she should not work there. The rude responses to fundamental questions are a deterrent. It is unlikely that I'll ever return to this U-Haul location.
Gregory G.
Rating:
5.0
Awesome service!
Robert Y.
Rating:
4.0
The last two times I used this location I was pleasantly surprised at the service received. Even more surprised when I've been remembered as a past customer. Over the past several years I never knew what I was going to get (service wise). Always a box of chocolates. For reference I have used this location six times a year, every year for the past 12 years. I hope it continues. I do miss people automatically pulling the vehicle out of its parking space and having it ready for me. Though, if I ask, they will do it.
Diane K.
Rating:
5.0
You payment app taked that I received a citation when it was a toll charge. confusing me st first.
Please update to clarify in you app.
John
John W.
Rating:
5.0
Customer did not leave a comment.
Robert R.
Rating:
5.0
Staff was great and helpful. Truck was clean and worked well.
DAVID S.
Rating:
5.0
Excellent job I actually want it done by the end of the month but only had Friday the Feb 2 to make sure everything is there the called Monday afternoon and ask if the want it sooner they said Tuesday morning I jumped on it. And got over and they had it done by lunch time. And picked it up. This on on Gettysburg Pike I'm mechanicburg always great with me and my kids Never had issues with this location. Thank you guys.
Robert F.
Rating:
4.0
Customer did not leave a comment.
Elton C.
Rating:
5.0
Everything is going well so there is nothings to improve
Bal K.
Rating:
5.0
Very friendly staff. Professional and accommodating.
kadijatu M.
Rating:
3.0
Truck was never checked; wouldn't start…had to get another truck.
Brian W.
Rating:
5.0
Customer did not leave a comment.
charles T.
Rating:
5.0
Second time I've used this location. Equipment availability, location, prompt friendly service… Will recommend 👍
Wendy M.
Rating:
5.0
My only complaint is the cost of the Uhaul. The service and this location were amazing. However, the cost to travel from PA to FL is about $1700 which is a lot, and on top of that adding gas $$ is around $200-$200. I like using UHaul, but wish the prices were a little lower since I am doing the move myself.
KEARA L.
Rating:
5.0
Very clean & well-maintained equipment, very easy online process to reserve a truck and very friendly, knowledgeable & efficient staff.
Rick B.
Rating:
5.0
Customer did not leave a comment.
Michelle F.
Rating:
5.0
Customer did not leave a comment.
Robert M.
Rating:
5.0
Great service. Friendly staff.
Matthew R.
Rating:
5.0
The gas gauge was not working properly upon fuel up return. I ended up filling the truck up not back to 3/4 tank. I used 36 miles total and paid $50.87 in fuel at $3.45 a gallon. I reported the issue during return inspection and asked about a partial refund and was told politely, we will check it out before it's rented again. I don't think this is good business practice because $50 for 36 miles is not right due to a gauge malfunction. If I was to return with less than 3/4 tank I would be charged for the fuel and time associated fuel cost. Thanks Craig Eckenrode
Contract # 28293897
Equipment # TT 4259D
Craig E.
Rating:
5.0
Customer did not leave a comment.
delphine P.
Rating:
5.0
Customer did not leave a comment.
Malini S.
Rating:
5.0
Customer did not leave a comment.
Richard L.
Rating:
5.0
Customer did not leave a comment.
Jorge D.
Rating:
5.0
I have used the location multiple time and I al
always get excellent efficient service
Shari H.
Rating:
5.0
Customer did not leave a comment.
Bart V.
Rating:
4.0
The lady checking the truck was a bit aggressive.No sooner did we pull into the parking lot she was at the window yelling to keep the truck on and giving orders to flash the lights. Darn near hopped on my lap to check the gas. In her defense it was cold and I'm sure she wanted to be anywhere but outside.
Joshua S.
Rating:
5.0
Fit the bill. Glad you're here. Excellent experience
David M.
Rating:
4.0
Person who took reservation was not very nice or knowledgeable. When I returned the truck, everyone was super nice with great customer service.
Jeff P.
Rating:
5.0
Your staff did a great job. The truck was pretty new with less than 40k miles. It was very road worthy and capable and I drove it 1,130 miles in 17.5 hours. The only issue is that the cabover portion of the cargo area leaked wster in the rain. Luckily, my expensive gear I had stored in that section only needed the exterior of its cases dried off. You should none the less fix this issue so tgat a future customer doesn't incur damage.
Anthony D.
Rating:
4.0
Customer did not leave a comment.
Abby M.
Rating:
4.0
Customer did not leave a comment.
Robert S.
Rating:
5.0
The staff was friendly and helpful. The installation was good and affordable
jaun S.
Rating:
3.0
The CSR was speaking so fast, however he could speak decently to help a customer understand everything. The truck showed wrong mileage on it but I could not report it in time before leaving the premises. The CSR should tell the price on mileage and other expenses very clearly but he did not until he put in all the information on system. I guess the CSRs need more training.
My serious concern is about another location of U-Haul. The CSR denied me the service without any valid reason. It is 6 Skyport Road Ste D Mechanicsburg PA 17050. The CSR was so rude, it looks like he doesn't know the whole information which obviously a customer needs before booking. On asking a couple of questions about the rate on truck and mileage he lost his temper. It is a grocery store and he was the only employee there, all alone, who had to deal with the cash register for his grocery customers and me as well. He was also not good with the laptop he was dealing. There was no manager or supervisor to report his behavior. On asking where is the manager or owner of the grocery store he lied to me that he was the manager or owner. It had been the worst experience of my life. Later, I went to the other location to get a truck. I guess U-Haul must take CSRs training seriously.
MAJID G.
Rating:
5.0
Great location, clean and well-lit plus a benefit to be at a location with the U-Haul store (for various packing materials) and the ability to rent a truck to facilitate several moves. All of the personnel we encountered during the time we had a storage unit were professional, friendly and helpful.
donna c.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
robert b.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Hannah H.
|
Overall Experience
Rating:
4.0
The staff was pretty chill except one lady she was always defensive and talked at you. It really got on my nerves and even went so far as to lie about the policy as it relates to auto pay. Nerve racking, I really hate a lying tongue.
SHANNA L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wilbur R.
|
Overall Experience
Rating:
5.0
All employees were super helpful and very kind!
daniel m.
|
Overall Experience
Rating:
4.0
Easy access convenient location and hours
John S.
|
Overall Experience
Rating:
5.0
Great staff
Wilbur R.
|
First Impressions
Rating:
5.0
Awesome, very helpful and very nice employees.
JAMES M.
|
Overall Experience
Rating:
5.0
Casey's professionalism and kindness convinced me that THIS was THE UHaul business wih whom to contract. Once I arrived EVERYONE was courteous and helpful. Great contact hours as well!
Cheryl E.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Danika T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Eric W.
|
Online Move In
Rating:
5.0
Had storage here for two years. Staff was always friendly and helpful!
Maria W.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Elijah P.
|
Overall Experience
Rating:
2.0
I was told that my storage would be free since I was coming from Carlisle. When I reserved my storage unit, I was told it was almost $200. I paid it because it was already too late. I was given information from a Carlisle branch that was not true.
JAHLISA M.
|
First Impressions
Rating:
3.0
Would be nice to have other later hours or a way to check out of the storage unit in the app. When the woman called me about checking out, I explained that I would have done it in person but they weren’t open when I left, and my work hours overlap their open hours so I wasn’t able. She didn’t care, and counseled me on the correct procedure to check out. I’ll rent a garage from methany up the road before I come back to U-Haul in mechanicsburg. Not filthy, but certainly not clean. Passed an old mattress and entertainment center that was outside C building for nearly a week. No security cameras.
Jared M.
|
Overall Experience
Rating:
5.0
Maria and her staff are awesome. They treated me well and took care of me while I am going through a rough time in my life. You can tell Maria leads her team well and they all have a drive for excellence in their jobs. I would recommend this location to anyone moving and storing.
Jeffrey S.
|
Overall Experience
Rating:
5.0
None
Robert Y.
|
First Impressions
Rating:
5.0
All staff members always helpful and friendly, even when I needed to ask a question while they were helping another customer. They handled check-in and closing the account smooth and easy even though I chose not to use the app.
JAMES H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
louis k.
|
Overall Experience
Rating:
5.0
Thank you so much for your excellent customer service - with everything!
Leigh Ann C.
|
Overall Experience
Rating:
4.0
Wish they would put lights on the units. Otherwise a pedant experience.
barbara s.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karina G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Taylor G.
|
First Impressions
Rating:
5.0
I felt very confident having my belongings stored at Uhaul. It was very safe and secure and it was great that I could come and go at my convenience!!! Thank you!!!
Susan H.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Hassan A.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jenna M.
|
Overall Experience
Rating:
5.0
Maria and her crew are awesome. Place is always clean, temperature comfortable. Most definitely will come back if need another rental space. Thank You
JUAN E.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leigh Ann C.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
SCOTT G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Estefany O.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kay K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David P.
|
Online Move In
Rating:
5.0
While the staff person was friendly and efficient it seems the office is understaffed.
robert s.
|
First Impressions
Rating:
5.0
Excellent service
Estefany O.
|
First Impressions
Rating:
5.0
Very good people,love dealing with people that makes thing go just right. FELT VERY IMPORTANT.
donald w.
|
First Impressions
Rating:
5.0
Maria is a credit to your company. I don't think a problem exists that she cannot solve! Her assistant manager and your Sam Elliot look alike are similarly excellent from this customer's point of view!
REID M.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
John S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rafael R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Blaise M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHARON W.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JAMES H.
|
Overall Experience
Rating:
5.0
Thank you
Gionnara C.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
EDWARD R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Milagros A.
|
Overall Experience
Rating:
5.0
They helped me out with exactly what I needed after moving. Very positive experience. *****
edward m.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JOSEPH B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JEFFERY B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMES H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Herbert T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHAD R.
|
Overall Experience
Rating:
5.0
The staff that was there was super awesome! I talked to two gentleman working. After a super stressful day, I came into friendly and understanding workers who helped tremendously ease the stress of the day! They helped me a ton out and I was able to get everything returned and on time
brayan i.
|
First Impressions
Rating:
5.0
Staff was very helpful and friendly!
BETHANY S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHANNA J.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Emily U.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
barbara s.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Timothy K.
|
Overall Experience
Rating:
3.0
Upon arriving my storage unit is supposed to be a drive up outside. It turned out to be one of the units that looks like it was delivered on a flatbed preassembled. First thing was that it is on a raised platform which prevents me from just rolling anything in ( garage like ) had to go back home to get a ramp. 2nd thing was it looked smaller than 10 x10 ,measured and its not quite 10 x9 also there is a second rollup door on the back with a lock on it not sure who has the key for that. It was clean . Checked and they did not have any other units available.
Scott M.
|
Online Move In
Rating:
5.0
I have never rented a storage unit before, so i was pleasantly surprised at the ease of the process. The team at U-Haul politely guided me through and made sure it was all completed in a timely manner. I was actually surprised at how easy they made it. I would definitely use them again.
Therese N.
|
Overall Experience
Rating:
3.0
I had previously called when thinking about closing my storage unit down. The gentleman I spoke with said that U-Haul would pro-rate the remaining time for the month. So if I closed it early, I would get money back.
However, when I went to check out, this did not happen and I was told it was not possible. I felt swindled.
I will not recommend this location to anyone else.
Peter H.
|
Overall Experience
Rating:
4.0
License photo process was difficult
Athena Y.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Linda H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
george d.
|
Overall Experience
Rating:
3.0
Very good and convenient!!
Ramesh B.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LINDA C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TIFFANY K.
|
Overall Experience
Rating:
5.0
The staff both new and tenured are extremely helpful, kind, understanding, and just all around a great experience! Thanks guys keep it up. 3rd time using this location every time just as fantastic.
Liam W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charice S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dionisio O.
|
First Impressions
Rating:
5.0
Great!!
PHANI D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DONNA R.
|
First Impressions
Rating:
5.0
Another locker was being accessed by a 26' truck which would not shift at all to help us get past making for a very tight turn
BETHANY S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
THOMAS B.
|
Overall Experience
Rating:
4.0
Truck gas and brake pedal not made for size 14 shoe. Won’t try that again!
Staff was GREAT.
Patricia A.
|
Overall Experience
Rating:
5.0
You guys are true professional, thanks for the GREAT SERVICE
JUAN A E.
|
Overall Experience
Rating:
5.0
Rented the unit for over 2 years. It was a great experience.
maryann m.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael M.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MATTHEW L.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ananya A.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jemini C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
APRILELLA R.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
PHILLIP R.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Imre B.
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Dillon Z.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tamba L.
|
Overall Experience
Rating:
5.0
the storage area was always clean and well taken care of. When I got my things out my card wouldn't work. The situation was remedied immediately and I got my things out, they were in the same shape as when I put them in. Was an easy move out and I thank the staff for their help.
Marnie B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
carol w.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jade b.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Majesty E.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
michael f.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
BARBARA K.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Anna C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tina M.
|
First Impressions
Rating:
5.0
Nothing everything looks fine
DURGA C.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
uzoakamak i.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KELLY H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Catherine J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael L.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TROY D.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Lysa H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wendi C.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
LENDA S.
|
Overall Experience
Rating:
3.0
Disappointed in the misinformation from Uhaul and thee emails they send from corporate compared to what can happen on store level. I had a free rental but should have been at a different location but Uhaul.com sent me there. Now I had to pay. Not happy!
Lysa H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elizabeth L.
|
Overall Experience
Rating:
5.0
Maria was absolutely awesome. Will for sure recommend to others and have been since she helped me rent the storage unit. A++++
Anthony N.
|
Overall Experience
Rating:
3.0
Many times the gate was blocked and the entrance they had trucks parked and I couldn't get back to my unit. They also raised the rates recently
troy h.
|
Overall Experience
Rating:
5.0
These folks were absolutely great they knew exactly what they were doing also the trucks were clean smelt new frash gassed up . Stoarge unit very well taken care off. .very secured feeling wasnt scared of my surroundings. .
Alice F.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bobby V.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas S.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Christina Ann W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jim S.
|
Overall Experience
Rating:
5.0
--
Richard P.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
DEIDRA D.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TAMMY L.
|
Overall Experience
Rating:
5.0
I am so pleased with my unit and that the U-haul representative, at my initial call, was spot-on with the necessary unit size. She was so accurate!!
Kelly F.
|
First Impressions
Rating:
5.0
Mechanicsburg Uhaul is fantastic
Maria is a real sweetheart.
Getting a truck in the Philly area was a real experience, would not recommend doing that. Maria, thank you for all your help and patience
Carol M.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Sandy N.
|
Overall Experience
Rating:
4.0
Disappointed that there were no lights in the unit itself but it was nice, clean, and free of dirt and such.
Richard D.
|
First Impressions
Rating:
4.0
Clean facility, helpful staff
Tiffany U.
|
Overall Experience
Rating:
4.0
Maria, the site manager in Mechanicsburg was awesome. One of her employees seemed a bit annoyed when I simply asked what time the actual storage area was accessible to. He may have been off the clock but I feel that it was a very simple question with a simple answer that could've been answered without an eyeroll or sarcasm. I feel that even off the clock he represents U-Haul (especially while walking out of the office IN UNIFORM) and puts off a bad vibe when interacting with customers this way. Overall I am still quite satisfied with the rest of the staff's performance and my interactions with them. And, as previously mentioned, Maria was very friendly and a joy to talk to.
Matt P.
|
Overall Experience
Rating:
5.0
Staff were super helpful & quick with completing the process.
Julia K.
|
First Impressions
Rating:
5.0
Although the circumstances were unfortunate (house fire), our rental experience was excellent! The rental office staff were sympathetic and very helpful. One dear employee even offered personal items that we might need which was above & beyond. Thank you for running a top-notch professional & caring business.
Peggy H.
|
Overall Experience
Rating:
5.0
Very pricey.
While all employees were great to deal with, Gina is outstanding and an asset to your organization!
Sandra A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karlette T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Edwin O.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ramon H.
|
Overall Experience
Rating:
5.0
The staff was the best part of the experience. They were helpful, professional and very efficient.
jade b.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
william s.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DENISEGARCIA B.
|
First Impressions
Rating:
5.0
The greatest moving experience I have ever had and the employees were by far the most helpful. The process was smooth, everyone was very kind, the main building as well as the storage buildings were very clean and I definitely would recommend this location rather than any other location I have been to.
Kayla H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jocine A.
|
Overall Experience
Rating:
4.0
My only problem was that I sent 2 emails asking when my storage unit had to be emptied by so I would not get charged for the next month and no one ever answered me, so had to call which you are on hold for awhile
DEBRA B.
|
Overall Experience
Rating:
5.0
Marie Waters was OUTSTANDING... she should be commended and recognized as a TOP U-Haul employee!!
Robert H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William R.
|
Overall Experience
Rating:
4.0
Sometimes the gate would be left open at night and I felt that wasn’t the most secure. I also think the price is a little high for the storage space we rented but overall staff was friendly and helpful.
Joshua G.
|
Overall Experience
Rating:
5.0
Very friendly and helpful staff. Moved backed home and this type of service is what I missed!
Scott B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
william s.
|
First Impressions
Rating:
4.0
Only thing that upset me was them not having my unit available that I had confirmation number for. Beside that they were absolutely great all the way around
Alice F.
|
First Impressions
Rating:
4.0
Overall good experience. Was disappointed to learn on check out that I would not receive a credit for unused days. I checked out of my facility mid cycle. The unit is now available to be re-rented. This was not readily disclosed (though I concede it may have been in the fine print).
Amy D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jocine A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Heather C.
|
Overall Experience
Rating:
5.0
Great experience!
Heather C.
|
Overall Experience
Rating:
5.0
Pleased with all communication start to finish
Katherine B.
|
First Impressions
Rating:
4.0
The only complaint I have is the long wait in line. You should hire more people on the weekend to handle your customers.
DEBRA B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicholas D.
|
First Impressions
Rating:
5.0
Very happy with price and size of unit. Staff was patient and courteous.
Anne G.
|
First Impressions
Rating:
5.0
Staff was exceptionally friendly and helpful both times I interacted with them.
Forrest S.
|
Overall Experience
Rating:
5.0
Excellent for product and services but the frequent increase in storage unit price does not seem to be fair or justified.
Donna A.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Carlton C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shashawnee B.
|
Overall Experience
Rating:
5.0
My unit was clean, the building was clean. Over the few months I rented there they had several property maintenance and improvements done (new roof shingles put on, exterior painting ). Staff was always friendly. If I need any of these services again, I will definitely choose this location.
natalie t.
|
Overall Experience
Rating:
5.0
It was sometimes difficult to reach a person at this facility easily.
Marleen T.
|
Overall Experience
Rating:
5.0
Maria and her staff at U-Haul Mechanicsburg were flooded with business on Friday, Jan. 15, when I returned at one-way from Fort Wayne, Indiana. They were literally running from customer to customer who needed service and assistance, and did so professionally and courteously. Not only was I returning a 10-foot truck and a obstinate tow dolly (the straps were a bit stubborn), we also need a storage unit assigned in the midst of the chaos. They took care of everything beautifully. I will highly recommend this location to anyone.
ROD F.
|
First Impressions
Rating:
5.0
Hannah is particularly helpful, knowledgeable and courteous — as are all the other employees I’ve met at the facility.
This is a well run operation!
BOB L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kevin Z.
|
First Impressions
Rating:
5.0
Your Business Services Were Excellent.
Thanks for Everything.
Anthony R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
robert h.
|
Overall Experience
Rating:
5.0
All good👍
tyler d.
|
First Impressions
Rating:
5.0
Everyone was helpful and very pleasant. Thanks, Tony
Anthony R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kim s.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Christopher p.
|
Overall Experience
Rating:
5.0
I took advantage of the free 1 month storage unit offer, after renting a U-Haul trailer. The unit was like brand new and cleaner than many homes. The staff that I encountered in all my transactions were friendly, helpful, and we’ll cross trained. This is a well run facility..
CARL A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
robert h.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Pritam K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria G.
|
Overall Experience
Rating:
5.0
In the process of settling 2 estates, we had a need to shift some furniture to temporary locations because of closing dates on the real estate. The free 1 month storage offered along with a trailer rental was just what we needed. The 10x10, easy access unit was extremely clean and fit our needs perfectly. Just another reason to buy and deal with local businesses. U-haul was there for us in a big way. Your service to the community is much appreciated.
CARL A.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
SUSAN A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert G.
|
Overall Experience
Rating:
4.0
Everyone was very kind and helpful. I wish they would be wearing masks when interacting with customers when not at the cash register area.
Tiffany U.
|
First Impressions
Rating:
5.0
Great experience! Friendly and very helpful staff. Easy access. Great location for me. Right size and fair price.
Stephen N.
|
Overall Experience
Rating:
5.0
Everyone was so polite, patient and helpful! Truly a great experience!
Patty P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kay K.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Charles G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Frances M.
|
Overall Experience
Rating:
5.0
Hannah was amazing.
Robert G.
|
First Impressions
Rating:
5.0
Hannah was Great to work with...
Dan T.
|
First Impressions
Rating:
5.0
Great people, great place.
Stephen T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marvin R.
|
Overall Experience
Rating:
5.0
The guy who helped me at the front was very helpful and friendly.
Forrest S.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Astrid C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cheick Aboubar B.
|
Overall Experience
Rating:
5.0
Seth, and his team went above and beyond to help me in difficult times. I can’t thank them enough for all they did to help me. From getting a trailer, my storage room, and moving out it was a seamless process.
Katie J.
|
Overall Experience
Rating:
5.0
After a poor experience actually experiences (plural) with Grove City, PA Uhaul as well the Call Center Uhaul (lengthy wait times, computer reservation problems, multiple rental pickup locations, wrong fuel level, long wait times, and even damaged and wrong rental equipment) ... It was refreshing to speak with Seth in Mechanicsburg and to work with Hannah and Clayton on check-in and returns at Mechanicsburg... Incredible and knowledgeable staff in Mechanicsburg - I would highly recommend them as a group in Mechanicsburg, but would and will think very long and hard about using Uhaul in general, in other words, I'm going to shop around, even if it costs me a little more to avoid the Corporate Uhaul experience...very little confidence that they can make our.move convenient...
james d.
|
First Impressions
Rating:
5.0
Great experience all the way around. From the guys who set me up, to the nice lady who called and helped me out because there was no lock on my storage unit.
They also saved me a big 1 800 junk bill, they knew someone that could help with the items I didnt want. Im glad they went to a good home.
Matthew F.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Astrid C.
|
First Impressions
Rating:
5.0
Very professional experience
maryann m.
|
First Impressions
Rating:
3.0
We had mice droppings on some of our blankets
cathleen w.
|
Overall Experience
Rating:
5.0
From intake to finalizing of unit. The staff was easy to work with & willing to answer questions aside from accommodate if need be. Very pleased with rental of truck & unit. Payment process easy to use. Also pleased with correspondence from payment due to updates. Very "pro" the whole way around. U-Haul is the leader in making moving, rental, & storage a less stressful/hassle-free experience. Utilized company in past & present. Will continue due to dedication to customer & service. In closing, Job well done! Thank you for being there when needed. Signed, very satisfied; Samuel Zeiders
Samuel Z.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LINDA C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KATHY B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elizabeth C.
|
First Impressions
Rating:
5.0
They were very friendly and helpful
cathleen w.
|
First Impressions
Rating:
5.0
Staff were always friendly and helpful.
Timothy A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ismael L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher N.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dave D.
|
Overall Experience
Rating:
5.0
Satisfied costumer
victor m.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kabira K.
|
First Impressions
Rating:
4.0
Storage unit was clean, prevent boxes for uninvited guests.
Mark P.
|
First Impressions
Rating:
5.0
The employees were always courteous and helpful. Moving is stressful particularly when it involves storing belongings. I was in and out frequently over 3 months, and the experience was always pleasent
karen j.
|
Overall Experience
Rating:
5.0
I haul make the experience of moving my son from Virginia to Pennsylvania much easier than I expected. It was easy to reserve a truck in VA and drive it to Pa returning it there.
Brian s.
|
First Impressions
Rating:
5.0
Very helpful staff.
Suzanne S.
|
Overall Experience
Rating:
2.0
Poorly maintained- will never use any “U-Haul” facility nor equipment again!
Joseph R.
|
Overall Experience
Rating:
5.0
Very helpful during the checkout phase.
Thomas C.
|
Overall Experience
Rating:
5.0
The staff at U-Haul made a stressful time in my life that much easier! Thank you for such a positive experience and making storing and moving as easy as possible!!
regina v.
|
Overall Experience
Rating:
5.0
Team did a great job. They even remembered me. They were always helpful and courteous. I would highly recommend U-Haul and this facility to everyone looking.
Jain-Miecell R.
|
Overall Experience
Rating:
5.0
The staff was patient and very helpful in selecting a storage unit and arranging the truck rental. I recommend using this team.
Stan H.
|
First Impressions
Rating:
2.0
service was great! truck was convenient and without problem. Unfortunately, there was a metal circular piece at the storage that came off of the door upon entering and hit my son
eliza w.
|
First Impressions
Rating:
3.0
The staff did exactly as they were required in a professional manner.
When I asked if I could do something out of the norm, they said No.
The annual rates increased higher than the inflation rate.
STEVE A.
|
Overall Experience
Rating:
5.0
Great experience. Noah was exceptionally helpful.
Jacob K.
|
First Impressions
Rating:
5.0
Thank you got keeping our stuff safe
ROBERT E.
|
Overall Experience
Rating:
4.0
My only complaint is that the time left on the contract is not prorated/refunded. One of my units had two days left and the other was paid through the 15th. They should not be rented twice.
Diane V.
|
Overall Experience
Rating:
5.0
Wonderful, helpful staff!
LINDA L.
|
Overall Experience
Rating:
5.0
Highly efficient rental process.
Joseph R.
|
First Impressions
Rating:
5.0
Customer service is great.
PAMELA K.
|
Overall Experience
Rating:
5.0
U-Haul even moved the truck closer to my work location than I had originally booked, making it more convenient! Thank You!
MIKE W.
|
First Impressions
Rating:
5.0
Seth did a great job helping me secure my location. There was a computer error that he worked through. The team overall was excellent.
Jain-Miecell R.
|
First Impressions
Rating:
5.0
Knowledgeable, courteous staff, clean, well maintained facility, easy on and of from US 15.
Ron R.
|
Overall Experience
Rating:
5.0
Everything was good. My son in-law handled most of it but not one problem arose. Thank you for making it so easy.
Jackie N.
|
Overall Experience
Rating:
5.0
Professional staff, well organized and efficient facility.
Ron R.
|
First Impressions
Rating:
5.0
Great service.
adil a.
|
First Impressions
Rating:
5.0
Your service as usual has been excellent. I continue to be an ongoing customer thanks to you and your staff.
Wesley F.
|
First Impressions
Rating:
5.0
Had a few broken things but it was such a good experience the way your company worked so well with all of us. Thank you
Jackie N.
|
First Impressions
Rating:
5.0
Good location and easy access.
Diane V.
|
Reservation
Rating:
5.0
The staff at u-haul are fantastic. They worked and planned their schedule in order to provide first class service, assistance & time management in order to make the process both easy and fun.
WESLEY F.
|
Overall Experience
Rating:
5.0
Very fine place.
Julie S.
|
Overall Experience
Rating:
5.0
Great customer service. Clean facility.
Julie S.
|
Reservation
Rating:
3.0
Excellent facility.
BRIAN J.
|
Overall Experience
Rating:
4.0
Thanks for good service
Christopher M.
|
Overall Experience
Rating:
5.0
Friendly, courteous staff and clean facility. I will recommend U-Haul of Mechanicsburg.
Tom K.
|
Reservation
Rating:
4.0
UHaul corporate office gave me a military 10% discount for my recent moving truck rental. I was disappointed to learn that U-Haul Moving & Storage of Mechanicsburg did not honor corporate's promise.
criag h.
|
Overall Experience
Rating:
4.0
Great service, always busy so a person can tell it is a popular well liked place to go.
deborah m h.
|
Overall Experience
Rating:
5.0
Outstanding customer service!
Harold V.
|
Overall Experience
Rating:
5.0
Mary was great and professional !
mark j.
|
Overall Experience
Rating:
5.0
Everything went dandy.
Benny C.
|
Reservation
Rating:
5.0
Assisted with storage unit (larger size needed) change I needed prior to rental. Friendly & accomodating staff.
Diane V.
|
Reservation
Rating:
4.0
all good
walter c.
|
Overall Experience
Rating:
5.0
Great place and friendly staff!
Carl P.
|
Overall Experience
Rating:
5.0
The driver who delivered and picked up my U-Boxes was wonderful, right on time, called ahead, very friendly and helpful. Excellent service both pick-up and delivery.