Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was friendly and very helpful. Highly recommend using this location.
Ben G
Rating:
5.0
Never had a problem and if I did it was self related. Staff was always friendly and coureous. If I had to do it again, I’d cone here. Thanks to all the staff st this Uhaul
Michael B
|
Overall Experience
Rating:
5.0
Great job guys thanks!
Erik A
Rating:
5.0
It would be more convenient if access hours could go till 11:00pm instead of 10:00pm.
I would recommend the Medford UHaul facility to everyone. Melanie & Kenny are the BEST! Excellent customer service! Complete & clear instructions & guidance. Friendly & professional, & very helpful. A true pleasure both times I rented a truck & both times renting a storage unit.
Facility is extremely clean & neat.
Entire process is customer friendly & easy.
carol h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Arredondo m
Rating:
5.0
Customer did not leave a comment.
Febin K
Rating:
5.0
Customer did not leave a comment.
MARTHA D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kevin V
Rating:
5.0
Good service nice people
John B
Rating:
5.0
Outstanding service, very clean van. Love ❤️ it
Paulius K
Rating:
5.0
Customer did not leave a comment.
charles c
Rating:
5.0
Customer did not leave a comment.
Thomas K
Rating:
5.0
Cordial and punctual
Kqwen P
Rating:
5.0
Pick up and delivery. The people were friendly as hell can ask for anymore highly recommend using them.
Jeffrey F
Rating:
5.0
Customer did not leave a comment.
CRISTIAN K
Rating:
5.0
Great staff.
Sajjad A
Rating:
5.0
I would only recommend a lounge area for customers that have to wait for the hitch installation. Maybe a couch or something more than a plastic folding chair. 3 hours is a long time to wait and comfort would be nice. Thanks.
Joseph Y
Rating:
5.0
Customer did not leave a comment.
Diane G
Rating:
4.0
Location is likely fine but I had issues with the uHaul app not working for after-hours app based pickup. It was glitchy and would get stuck in different steps.i tried different phone as well. I ended up wasting 1.5 hours of my reservation.
Code based padlock was rusty and difficult to open. The truck was clean and ready however ramp was rusty and difficult to put back in place. Overall I think the app needs major work in reliability to make after-hours pickups more seamless.
Usman M
Rating:
5.0
Everything from beginning to end went very smoothly. UHaul was great with the constant communication at every step of the way.
Vincent B
Rating:
5.0
Always a great experience renting from here. I come here 2-3 times a year. The crew is super helpful. Bryan K and Dan D were a big help. I also met someone new and she was also very helpful but I didn’t catch her name. Thank you!
Chris B
Rating:
5.0
Customer did not leave a comment.
Kevin M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Howard P
Rating:
5.0
Customer did not leave a comment.
vincent l
Rating:
5.0
Customer did not leave a comment.
cheryl s
Rating:
5.0
Customer did not leave a comment.
Warren L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EILEEN H
Rating:
5.0
Customer did not leave a comment.
RODNEY B
Rating:
5.0
the truck was very old with 156k miles on it
looked dated and old
matthew s
Rating:
5.0
Customer did not leave a comment.
Kyreake A
Rating:
5.0
Customer did not leave a comment.
Harsh P
Rating:
5.0
Customer did not leave a comment.
Alissa R
Rating:
5.0
Staff was very helpfull
Anne W
|
Overall Experience
Rating:
5.0
Nice people and easy return process.
John F
Rating:
3.0
Customer did not leave a comment.
Theresa Z
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alberto G
|
First Impressions
Rating:
2.0
Not honest rush job 😒
Carl M
Rating:
5.0
Customer service was great in Medford !
Terresa M
Rating:
5.0
Customer did not leave a comment.
LORENA O
Rating:
5.0
Customer did not leave a comment.
Kevin O
Rating:
5.0
Customer did not leave a comment.
Cheryl C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
THOMASJOHN z
|
First Impressions
Rating:
5.0
Very smooth. Easy to use online functions. Would highly recommend
Kevin R
Rating:
5.0
The card swipe access at the front door is rarely used by anyone and the alarms for the units only sound on the first floor. Whenever I spent time organizing or moving things, I had to bring earplugs to dull the frequent alarm sirens. Glad to be out of there.
ASHE C
|
Overall Experience
Rating:
1.0
TOOK 3+ HRS TO HAVE INSTALLED. VERY POOR SCHEDULEING
WILLIAM R
Rating:
5.0
Customer did not leave a comment.
Wanda A
Rating:
5.0
Quick and easy
Wayne C
Rating:
5.0
Customer did not leave a comment.
Don K
Rating:
5.0
Friendly Staff, I needed another day and they were very accommodating!
Would use this location again!
Marlaine D
Rating:
5.0
Very pleasant staff
Helpful
Place is clean
Frank S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DOMINICK C
Rating:
4.0
Customer did not leave a comment.
Jaime L
Rating:
5.0
Customer did not leave a comment.
Kristin G
Rating:
3.0
Customer did not leave a comment.
Yolander P
|
First Impressions
Rating:
5.0
Very impressed with the U-Haul facility and the staff, very helpful with my move in experience to U-Haul self storage
DOMINICK C
|
First Impressions
Rating:
5.0
It seemed to go pretty smoothly! And Melanie was fast and informative!
CHRIS R
Rating:
5.0
Customer did not leave a comment.
Greg B
Rating:
5.0
Customer did not leave a comment.
AVREN P
|
Overall Experience
Rating:
2.0
Customer service is terrible. The information for the order was entered incorrectly. I couldnt make changes. I received a call saying the vehicle would be report stolen if not returned by Sunday evening. (We are a business, no one here on Sunday). The guy who called me had a hard time explaining payment terms. I asked for a manager, that was a joke.
Daniel L
Rating:
5.0
Customer did not leave a comment.
Paulo M
Rating:
4.0
Was having trouble with the 24/7 app when trying to return the rental. Not sure if it was the WIFI or not. It was pouring and there and the overhang was not sufficient to keep me dry while attempting to take the pictures of the vehicle which I had to do several times because it kept dropping on the application.
Andrea S
Rating:
4.0
Customer did not leave a comment.
MANUEL A
|
First Impressions
Rating:
5.0
The staff at the medford horseblock road location were super professional and friendly ! U haul is lucky to have people like them working there!
Alan A
Rating:
5.0
Everything was terrific. No problems at all.
Gene W
Rating:
5.0
Customer did not leave a comment.
Lawrence G
Rating:
5.0
Customer did not leave a comment.
Frank M
Rating:
5.0
The truck I rented was clean but the sun visor on drivers side was broken and hanging. There was actually a hole where it should snap into. The wind noise was very loud on drivers door to the extent that it sounded like the door was not closed all the way.
Great location and the employees were professional.
michelle d
Rating:
4.0
Customer did not leave a comment.
Suresh G
Rating:
5.0
Customer did not leave a comment.
Lisa D
Rating:
5.0
Double check all lighting before rental
Fred D
Rating:
5.0
Customer did not leave a comment.
Joe A
Rating:
5.0
Customer did not leave a comment.
Jeanne C
Rating:
5.0
Customer did not leave a comment.
Paul S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nidia N
Rating:
5.0
Customer did not leave a comment.
Freddiemae J
Rating:
5.0
Customer did not leave a comment.
STEPHEN D
Rating:
5.0
No problems would recommend
STEPHEN G
Rating:
5.0
Really great experience happy move is over
WILFREDO C
Rating:
5.0
First time I got a car trailer and nothing went wrong …paperwork and car hook up was done in 15 minutes definitely prefer this full trailer over the 2wheeler
Joseph S
Rating:
5.0
My original reservation was made for coram and I had to switch to this Medford store. It ended up being a really good thing the store is huge they had everything that I needed and I ended up using less miles from there
Jason S
Rating:
5.0
Customer did not leave a comment.
melissa g
Rating:
1.0
What move out date
Colin M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLIAM T
|
Overall Experience
Rating:
1.0
absolute horrible experience
Barbara J
|
Overall Experience
Rating:
1.0
F you
wesley b
Rating:
4.0
Customer did not leave a comment.
Samana C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
elsa c
Rating:
5.0
Customer did not leave a comment.
Wilfredo V
Rating:
5.0
Thanks guys
inmer v
Rating:
5.0
They always the greatest crew there. Any time I need any type of rental. They are there to support me to get the right one
TONIA C
Rating:
5.0
Customer did not leave a comment.
Peter S
Rating:
5.0
Great Professional, Prompt , Courteous Service. Thank You!
Euguene S
Rating:
5.0
I did not have a bad experience with U-Haul so I can't give any input on improvement. Everyone was very helpful, friendly, and professional. I would highly recommend using U-Haul to anyone who may be moving.
mabel a
Rating:
1.0
Customer did not leave a comment.
Edwin Q
Rating:
5.0
I had great customer service by Daniel. Thanks again for accommodating my reservation change
Ariel V
Rating:
5.0
Staff is especially helpful. The facility is clean and safe.
Kathleen G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debbie B
Rating:
5.0
Customer did not leave a comment.
Luis C
Rating:
5.0
Very friendly staff! Well equipped place.
Piotr M
Rating:
5.0
Customer did not leave a comment.
John S
Rating:
5.0
Customer did not leave a comment.
Gregory K
Rating:
4.0
Customer did not leave a comment.
Warren L
|
First Impressions
Rating:
5.0
Danny and Jada were excellent!
Robert G
Rating:
5.0
Customer did not leave a comment.
alysse w
Rating:
5.0
Customer did not leave a comment.
juan n
Rating:
5.0
Customer did not leave a comment.
Jonathan R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Reginald T
Rating:
5.0
Customer did not leave a comment.
Donba R
Rating:
5.0
Customer did not leave a comment.
Marco M
Rating:
5.0
Customer did not leave a comment.
Michael G
Rating:
5.0
Customer did not leave a comment.
paul t
Rating:
5.0
Customer did not leave a comment.
Donald M
Rating:
5.0
Customer did not leave a comment.
Anthony D
|
First Impressions
Rating:
5.0
Excellent overall!
Anthony D
Rating:
5.0
Customer did not leave a comment.
Nicholas S
Rating:
5.0
Customer did not leave a comment.
pilar s
Rating:
5.0
Nice people, very helpful
Debbie B
Rating:
5.0
Representative who helped with jobs out process was very helpful
STERLIN O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ann t
Rating:
5.0
Customer did not leave a comment.
Gregory K
Rating:
5.0
Staff very kind and helpful
Anthony L
Rating:
5.0
Danny,Sean and Team are very highly recommended for challenges
A very pleasant experience always
The Best of Best!!
BENJAMIN M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas m
Rating:
5.0
Customer did not leave a comment.
ryan p
|
Overall Experience
Rating:
1.0
This was one of the worst experiences I have ever had, not only was I charged over $700 more they were late with my boxes they had one of the boxes with someone else’s name on it and called ME to see which box was mine . When I got an email of the higher amount I called right away and asked for investigation to pull the call so they can correct there mistake, I told them I do not authorize them to charge my card. I said it four times and the lady said don’t worry about it. They won’t two days later I was charged I didn’t want to be charged until they finish the investigation with the claim it’s been over two weeks and no manager has called me. They only called me about a voicemail that was left, because they made a mistake and did not know that the box was mine . U-Haul in Medford. New York is definitely not recommended by me.
Jeanette O
Rating:
5.0
Great location, awesome staff. Everyone I encountered was always ready to lend a hand.
Chris B
|
Overall Experience
Rating:
5.0
Great experience reserved on line was ready for me when I arrived and returning was easy peasy.
Steven S
Rating:
5.0
Customer did not leave a comment.
Michael S
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Gary C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MIchael H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nick m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ashe c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ASHE C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Caleb G
|
First Impressions
Rating:
5.0
The staff is super friendly and very helpful at Uhaul! I had a great experience at the uhaul in medford renting a mvg truck and using storage.
Kristine L
|
Overall Experience
Rating:
5.0
Excellent facility. Very professional and polite staff. Very clean and well kept.
ARTHURR B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Arianna W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kim H
|
First Impressions
Rating:
5.0
N/A at this time
Dennis B
|
First Impressions
Rating:
5.0
The manager was an absolute pleasure to deal with.
Stefan S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
EMMA Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KYLIEELENI D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARGARETJ G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GEORGE S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
luis C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara J
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Paul S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KYLIEELENI D
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Yajaira R
|
Overall Experience
Rating:
5.0
The storage unit was excellent. We had an indoor unit it’s not temperature control, but it was nice and convenient. Cleaning people were always around cleaning the bathroom as well-maintained and clean. The units are like new and is very clean and the service is very nice. I would definitely recommend you all storage.
Lauretta C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EMMA Z
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ARNOLDW M
|
First Impressions
Rating:
5.0
Facility was way beyond my expectations. Staff was incredibly helpful, professional, knowledgeable, and super nice.
ARTHURR B
|
First Impressions
Rating:
5.0
Good operation
William C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Toby D
|
First Impressions
Rating:
5.0
I got some mold on some clothes. I don't know why.
Thomas M
|
Overall Experience
Rating:
5.0
Very helpful and friendly staff
maryann c
|
First Impressions
Rating:
5.0
They should make sure the bathroom is always clean.
Kim H
|
Overall Experience
Rating:
5.0
Your general manager. Dan is always so helpful, kind, and accommodating. He’s a hard working manager who takes much pride in his facility and in the people who work there for him. I highly recommend this convenient and clean location.
Penni R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SILAS O
|
First Impressions
Rating:
5.0
Was great and easy
Roger C
|
Overall Experience
Rating:
5.0
Great
Adina M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
MARY B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Derek A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Antonia J
|
First Impressions
Rating:
5.0
I was always scared of renting storage, after being to a few. However, this place has changed my mind. Has to be the cleanest bathrooms ever! Shiny floors. The whole staff was accommodating and friendly.
Kristen P
|
Overall Experience
Rating:
5.0
Clean neat. Easy access. Helpful staff
Richard K
|
Overall Experience
Rating:
5.0
Excellent!!!! spotless , secure, helpful staff. Best storage facility I have ever used.
Anthony D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lauren R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janice P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elizabeth S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Ranee M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARGARETJ G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ayshia S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
april g
|
First Impressions
Rating:
5.0
I am so happy that I got my storage with uHaul. I was with another storage company and I had to run, because they price was not right. I would recommend everyone to come to uHaul.
Omar M
|
First Impressions
Rating:
5.0
The Medford staff were very helpful!!!
John M
|
Overall Experience
Rating:
3.0
I was not informed that I had to disarm and arm my unit prior to going into the unit. Trying to get information and using the call button was a nightmare because not one person picked up. finally figured it out on my own
Cristina T
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Jeetendra S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michelle E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Antonia J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHNJ I
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joan p
|
First Impressions
Rating:
5.0
Daniel and Leanna were terrific!
Frank B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jason B
|
Overall Experience
Rating:
3.0
Prices are too high. Should have option for 24 hr access
Kathryn D
|
Overall Experience
Rating:
2.0
The facility was not secure. There were multiple times some guy was sitting by the entrance in a car doing drugs, using the restroom, and lighting fireworks. After I notified the staff they said they would handle it but I saw this individual multiple times after. I didn’t feel comfortable leaving my truck and unit knowing someone could just walk in and or come and go as they please. I’m pretty sure this guy didn’t even have a unit. It was very frustrating. I also experienced a few staff members who had very poor customer service. Two who weren’t welcoming at the desk, one who approached me in the hall saying “Hey!!” To get my attention, it just wasn’t the best. It was also $100 more than the new unit I chose for less space and less professionalism.
Blaise C
|
Overall Experience
Rating:
5.0
Very clean
MICHAEL M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
John T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Hector C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michelle T
|
Overall Experience
Rating:
5.0
very easy to reserve and use
Kathleen M
|
Overall Experience
Rating:
5.0
Daniel was professional, friendly and made renting my storage unit easy as can be. Really great service and the facility itself is so bright and clean, so glad I choose to rent with you.
Valerie V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tynesha H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Frank T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William D
|
First Impressions
Rating:
5.0
It was great I was totally recommend them to anybody clean and ours were great staff is great nothing but good experience I would use them again and I am going to use them again.
ERNIE D
|
Overall Experience
Rating:
5.0
The Medford facility was perfect. The dock having several heights to unload/load was very convenient. We’ll lit, safe, and clean. The staff polite, friendly, and helpful.
John D
|
Overall Experience
Rating:
5.0
Thanks but I will move in next week
Donald C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
nelson s
|
Overall Experience
Rating:
5.0
Daniel is an excellent representative of your company very informative ,polite and knowledgeable. The storage facility is immaculate hope it stays that way, excellent security provisions and the times are more than adequate. Even has a clean restroom in the storage facility. WOW I am impressed, several carts available. Great
Anthony D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joseph M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rob j
|
First Impressions
Rating:
5.0
The guys at the counter were great! The storage unit I got is big and clean and new. Very convenient too! The best part was I was able to return my U-Haul rental right there after emptying the truck into my storage unit. .
I would definitely recommend this U-Haul storage.
Maureen K
|
First Impressions
Rating:
5.0
The people were very helpful and accommodating, they were very nice and helpful also
FOTINE F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sharon L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MAria S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICHARD K
|
First Impressions
Rating:
5.0
Is super super thanks to the workers for being friendly
SAMUEL Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Antonia J
|
First Impressions
Rating:
5.0
La gente que atiende en la oficina son muy amables, están siempre dispuestos a ayudar de la mejor Manera..
FAUSTO P
|
Overall Experience
Rating:
5.0
Will recommend it for everyone who is in need of storage
SAMUEL Y
|
First Impressions
Rating:
5.0
Rep at location was very helpful professional and courteous
Steven M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Angela R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Skytawan G
|
First Impressions
Rating:
1.0
There was NO ac on the 2nd or 3 floor. My brother and I have two units on the 2nd floor. We moved some stuff in and could not breath on the floor. How are we supposed to go through our things with no ac in this weather. This is supposed to be climate controlled. We were socked by time we walked to our units.
Donna C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michelle T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karen R
|
Online Move In
Rating:
5.0
Very nice 👍
Joseph P
|
Overall Experience
Rating:
5.0
Contents of someone’s unit left piled at entrance in garbage bags along with mattress and bed frame.
William C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
demetrius l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Willie B
|
Overall Experience
Rating:
4.0
Need better unloading area
Richard K
|
First Impressions
Rating:
4.0
Getting a representative with a problem on the phone. Took over an hour to get through to someone.
Philip L
|
First Impressions
Rating:
5.0
The manager Andrew Siemers is an amazing employee and helped me most of my visits if I had any questions and was extremely knowledgeable. This was my first storage unit experience and he made it easier.
Darren M
|
Overall Experience
Rating:
5.0
Kristen was amazing helpping me
Justo G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Frank T
|
First Impressions
Rating:
5.0
Andrew Siemers was very friendly and helpful and made my expierience far less stressful. He made the process easy and provided helpful feedback when I had questions- I would highly recommend this and other locations
Darren M
|
First Impressions
Rating:
5.0
Daniel was very helpful with the unit selection and access. The facility was above expectations. The un/loading area was convenient and the dock was an added benefit. I would recommend an awning above the area for inclement weather.
MaryEllen W
|
First Impressions
Rating:
5.0
The staff was friendly and super helpful!
Tynesha H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lorna C
|
First Impressions
Rating:
3.0
The original unit was marked available in the computer system but was not available for move in. The second unit was also not available to move in but the computer said it was. The third unit was ready and I took it. Staff was very helpful and apologized immensely for the computers errors.
AMBER L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Steve S
|
First Impressions
Rating:
5.0
Everything was pretty smooth
MATTHEW S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Francisco B
|
Online Move In
Rating:
2.0
Great place very cleaned. Lost of communication thru phone or mail
Danielle B
|
Overall Experience
Rating:
2.0
I never had such an unpleasant experience in my life. Due to the pandemic my husband lost his job and im in long term care. We were very good customers always paid on time we knew in January we were going to be late the manager gave us till the 27th then licked us out a few days later when confronted he was rude and lied about not having the conversation. I’ve never used a storage facility that did this .
Louise V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
micheal b
|
First Impressions
Rating:
5.0
The best uhaul place I've worked with. Everyone is super helpful and the facilities are kept very clean.
Schyler C
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Elena L
|
Online Move In
Rating:
5.0
I’ve been through a lot this past year. I was happy not to have any problems. I’ve rented from them and stored my items. The gentleman who helped me getting my unit was very nice and helpful. When I picked up my items. This young man named Sean helped me with my items. I want to thank them both for being so kind to me! Keep these gentleman .As for good help and proper upbringing is harder to find. Thankyou 🙏
D D
|
Overall Experience
Rating:
5.0
Very accommodating
Karen F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trayarn S
|
Online Move In
Rating:
5.0
Move in was smooth
jeanette S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brenda A
|
Overall Experience
Rating:
5.0
Everything was fine. Looking to do more business with you. Enjoy your day.
LAWRENCE D
|
Overall Experience
Rating:
4.0
Facility was very well-maintained and staff was helpful and friendly.
Joanna M
|
First Impressions
Rating:
5.0
Clean, secure and well lit. Staff always made the time to answer questions and help out
LYNNE S
|
Overall Experience
Rating:
5.0
The staff was attentive and helpful and the move-in experience very smooth. Manager Daniel was especially professional and understanding to my needs. Would highly recommend using this location.
LUKAS V
|
First Impressions
Rating:
5.0
The gentleman who manages this facility and works the front desk is always there and putting in the effort and commitment to making the uhaul company shine. He is helpful and courteous and every time I need to go to the front desk for my unit or a vehicle rental he has given me friendly service.
Penni R
|
Overall Experience
Rating:
5.0
The 2 staff members I dealt w were a delight!
Thanks
nick m
|
First Impressions
Rating:
5.0
No lights in space
KEVIN T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janice M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ARLETTE G
|
First Impressions
Rating:
5.0
Great
Bhumika A
|
First Impressions
Rating:
5.0
Not at this time.
LAWRENCE D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Levi G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janice M
|
First Impressions
Rating:
4.0
My only issue is that there are no drive up units. Otherwise, everything was perfect.
Gertrude M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROBERT M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Audley C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tracey C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Margaret G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CarolAnn T
|
First Impressions
Rating:
5.0
Need lights in the storage room
Migonette C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Renee T
|
First Impressions
Rating:
5.0
An item was stolen from me white off loading my truck at the facility. I am not happy at all!!
Judith S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kihyun P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeanine L
|
Overall Experience
Rating:
5.0
The manager was extremely helpful and pleasant
Melissa D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
erika b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tynesha H
|
Online Move In
Rating:
1.0
When i went to close out my storage unit i had the front desk girl hit on my boyfriend to my face and also my account was never closed out. I stayed there an hour waiting for her to tell me everything was taken care of only to find out 6 months later I’m still being charged for this nonsense. Horrible experience. I’ll never use uhaul ever again.
Raisa B
|
Overall Experience
Rating:
5.0
Daniel is an amazing manager friendly helpful and knowledgeable.
Louise V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bill R
|
Overall Experience
Rating:
5.0
Keep an eyes on the temp control
It was at least 10 degrees too warm
I specifically need temp control
Many thanks
Taffy L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeanine L
|
First Impressions
Rating:
5.0
The staff was extremely helpful and polite .
David R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael R
|
Overall Experience
Rating:
5.0
Dan was very helpful. My experience was pleasant and easily done.
glenn e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daria F
|
Online Move In
Rating:
5.0
Clean, Friendly Staff, Competitive Pricing, Easy Access to anything you need, boxes, carts, trolleys they got in house.
eric n
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JERMAINE F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Juliid J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenda A
|
First Impressions
Rating:
5.0
Daniel and Kristen were both great. Everything went extremely smooth to help our moving situation be less stressful. Would definitely recommend to friends because the whole process was a great experience.
brianna r
|
First Impressions
Rating:
5.0
The guy Mike i think was his name was extremely helpful and stayed late to help me.
JESSA S
|
First Impressions
Rating:
5.0
Very efficient and intelligent facility
Juliid J
|
First Impressions
Rating:
5.0
The Manager Dan that I dealt with was professional courteous friendly and efficient. It was a pleasure dealing with him.
glenn e
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Darlene M
|
Online Move In
Rating:
5.0
I’m moving from my apartment in with my dad due to my mom’s passing. It’s been a very stressful time but the staff at U-Haul made it so easy. I reserved a storage unit online then went there to finalize the details. The whole process took no time at all and it eased my anxiety from this whole situation.
Josette G
|
First Impressions
Rating:
5.0
I have say you're staff workers, & Dan are all great worker's, there very nice hard working, just over all I give them a 10 🌟 Star very please with my stay over in this amazing company, I highly recommend for all people. Thank you Dan, and staff members
Fara Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ERICJ O
|
First Impressions
Rating:
5.0
Personnel at the Medford location were helpful, knowledgable and professional. Very easy to work with.
Patricia K
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Dennis G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Connor B
|
Online Move In
Rating:
5.0
All the employees were above and beyond helpful.
kevin p
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
James V
|
First Impressions
Rating:
5.0
My representative was extremely helpful
Jarett S
|
Overall Experience
Rating:
5.0
Very clean. Staff is extremely helpful. Plenty of carts for moving into and out of the unit.
We would highly recommend this facility.
Dominick T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
david h
|
Overall Experience
Rating:
5.0
I have used this facility for years for truck rental, trailer rental, and even room rental. The staff is excellent. Extremely helpful, friendly, and knowledgeable. The new building and grounds are very functional and beautiful.
Victoria Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Peter V
|
First Impressions
Rating:
5.0
Vinny was awesome, & beyond helpful.
Fara Z
|
First Impressions
Rating:
5.0
Very nice and helpful
LYNNE S
|
First Impressions
Rating:
5.0
After a long day of storage unit searches that left me quite unhappy-I was pleasantly surprised by the lower price and MUCH better quality I saw at this storage site compared to others in the area. It was a clear winner. Dan, was helpful and reassured me of the safety, cleanliness, & orderly manner of which the facility and company likes to maintain their units and building. I wish I had come here first instead of spending more money for a tremendously poor quality unit elsewhere.
Penni R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Johan C
|
First Impressions
Rating:
5.0
The staff was friendly, helpful, and gave me options so I could choose the best rental and storage for my needs. The facility is immaculate. I highly recommend this location for all your rental and storage needs. Super convenient as well.
GLENN D
|
First Impressions
Rating:
4.0
At this point I've used U-haul for U-boxes, Truck Rental and storage. I can't say everything has been as smooth as I'd like, but I am very happy with how pleasant the staff have been and impressed by their willingness to help correct all the issues. Should I ever need services such as these again, I would definitely return to this facility.
Wayne G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Aranise T
|
Overall Experience
Rating:
5.0
Renting this storage unit and moving in was the easiest business transaction I’ve had in a very long time. The staff at Medford uHaul was excellent in the past and they still are excellent now; and the brand new clean modern climate controlled storage unit - with sensible contract terms - is exceptional! Thank you!! Five stars in every respect!!
Lauren R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
concetta a
|
First Impressions
Rating:
4.0
The facility is very clean and the staff was friendly and accommodating. I used them in the past and was pleased to see that they now have indoor climate controlled storage units for rent. It’s really convenient to be able rent trucks, purchase moving supplies, and rent storage space all in one spot. The bonus is also using a brand new facility. I know that our items in the unit will remain clean, safe, and secure. This is one of the best uhaul facilities on Long Island!
Myel H
|
First Impressions
Rating:
5.0
FANTASTIC
Elena R
|
Overall Experience
Rating:
5.0
upon closing my unit the staff was very accommodating with the drop off and pick up of my ubox
peter b
|
Overall Experience
Rating:
5.0
I rented a ubox for the winter months and it kept my contents safe and dry. Pick of the box on Sat april 6 was on time and efficient.
Dennis L
|
Overall Experience
Rating:
5.0
They were very accommodating to the rules of the new condo I moved into. They made my move go smoothly and less stressful.
Cathryn D
|
Overall Experience
Rating:
5.0
Everyone I spoke with and and interacted with from Medford U-Haul was extremely pleasant and helpful.
Michael U
|
Overall Experience
Rating:
5.0
All of the customer service representatives @ this facility are very considerate, friendly, and knowledgeable. They listen to what your questions are and get you to the right person.
rose s
|
Overall Experience
Rating:
5.0
Thank you Medford UHaul for making everything go so smoothly with my UBox delivery and pick up!
Natalie S
|
Overall Experience
Rating:
5.0
The facility is under major renovation and upgrade which affected my first two responses.
daniel b
|
Overall Experience
Rating:
3.0
Some of the employees were awesome and helpful but it was hard to get in touch with the employees and voicemails were rarely returned.
Eisen G
|
Overall Experience
Rating:
4.0
First went to the Bellrose, NY found the staff to be rude, then went to Hempstead, NY, staff great- the staff that dropped off and picked were also great. phone help was polite and very useful TY
Thomas C
|
Overall Experience
Rating:
5.0
It is hard to say whether or not the U-Haul location facility was exceptional but I can say that the individuals who delivered my U-Box were very kind and returned my U-Box to my campus on time.
Alysia F
|
Overall Experience
Rating:
5.0
Moved from upstate NY and Uhaul made it a seemless transition. Items were in storage for a few months and once I needed them the delivery driver had them in my driveway the next day.