Customer Reviews for U-Haul Moving & Storage of Methuen

Rating:

5.0

Great service

Rating:

5.0

Great customer service

Rating:

5.0

Nothing…Staff was the BEST!!!

Rating:

5.0

I am very thankful for you all they really came through for me on this last rental our customer was unable to get into their new home that day and we were able to keep the truck one extra day and we got it back late morning the following day they were very understanding and I appreciate all that they do for us

Rating:

5.0

I am always pleased with the service at U-Haul 99 Pleasant Valley Street Methuen does a wonderful job thanks to their manager Sharyn....

Rating:

5.0

Great customer support. Cheryl was great and took care of me.

Rating:

5.0

The wait to check in and pick up the truck was unreasonable.There should be an “express line” for this. Would I refrain from using this store twice a year…no but it would be nice to not wait almost an hour to do this simple transaction.

Rating:

5.0

If a customer does not use something extra that they paid for you should probably refund that amount. But i was satisfied with this U-Haul.

Rating:

1.0

I got a call from uhual they told me my storage unit was wide open and the lock went missing they couldn’t show me cameras I had my key with me so I couldn’t lock it up without taking my key out of the lock so we will never know what happened with my storage unit and they wouldn’t help me try to figure it out. Besides My personal belongings had a lot mold.

Rating:

5.0

The process was quick and the truck was clean and new. The price was good!

Rating:

5.0

While the location staff was great and the equipment was clean, it was pretty obvious someone had smoked cigarettes in the truck previously. I understand it’s hard to clear out the smoky smell, but a heads-up would have been nice.

Rating:

5.0

Very clean truck, very quick pickup, and Sharyn saved the day with helping to resolve an issue with the drop off in another location. After some confusion (and frankly my overlooking a mistake before rushing off with the vehicle to move), Sharyn worked to make things right. Grateful to be moved in a even more grateful that is didn't cost much more than it should have to at a very stressful time. Thank you!

Rating:

5.0

When I went to the back to get the van it was still covered with snow. I had no scraper or brush so I was not to happy. Then when I tried to start it the key didn't work so I went back to the office and they said you have to jingle it around to make it work. Very inconvenient every time I went to start it I had to do that.Then there was a mix up of where I was going to return the van. But I ended up bringing it back where I picked it up.

Rating:

2.0

The storage facility was always incredibly clean and well maintained. I always felt my storage space was in a safe and secure location.

Rating:

5.0

The rental agent was friendly and on point got me out and on the road asap I find this location to be the best around me.

Rating:

3.0

Again, I was supposed to return my equipment in another location when I arrive to the other location Lawrence they told me I cannot return the truck there and they the instruct me to go to another location. I had to take another Uber just to get to my another rental car. That's because you didn't come up to your promise and I had to go to another location. Very poor service

Rating:

4.0

This is not closest location to me, but I had so much trouble using the app to pick up last time that I decided to go to a location that would be open. I am glad I did bc even though I called to reserve my truck they still had the wrong drop off location. The guy at Methuen where I picked up was very helpful and able to fix it. Location is also easily accessible from highway. Truck was super clean! But steering was really loose which made it a little wonky to drive. I did tell the person when i dropped it off

Rating:

5.0

U-Haul Methuen very helpful people thank you.

Rating:

5.0

Always excellent service on time clean and efficient the manager Sharyn does a wonderful job......

Rating:

4.0

There is only one person working there so when you arrive, there is an empty desk and you have to look around for an assistant to pickup or return a rental. Its time lost. It is a good clean location with lots of equipment and moving supplies. Much easier to pickup and dropoff equipment compared to location at Broadway in Lawrence logistically.

Rating:

5.0

Sharyn was awesome! I ended up having to call the store after dropping off the truck because some of my purse contents were missing. She searched the truck for me and found my belongings for me so I could pick them up. I really appreciate her making a tough day a little bit easier. The location and vehicle was clean inside and out.

Rating:

5.0

Nothing

Rating:

5.0

It feels like I’m here every other week but this location in particular is always 10/10 and exceeds expectations. Their team is genuine, always happy to help and care for cleanliness so you’ll always be satisfied with your rental. Highly recommend

Rating:

5.0

Yes, again great customer service no issues

Rating:

5.0

The truck was smelling like dog

Rating:

5.0

Sherry was amazing !!!!!!

Rating:

4.0

No one was at the front desk on multiple occasions. Location appears understaffed

Rating:

5.0

Always a pleasure doing business with Sharyn

Rating:

5.0

We used the storage to hold our belongings during our move.

Rating:

1.0

Made reservations for a car trailer @ 9:30 Sat. For pick up @ 5:00 get there no trailer for me. Guy at the desk said Lowell ma has 1 available, I drive to Lowell 25 min away make the reservations on the way over there got the text message saying all set no trailer there for me. Very Poor operation! Bad customer service!

Rating:

5.0

Nobody was at the reserved site location in Hampstead NH when I arrived at 8:30am as expected. I wasted my time and then had to pick up a trailer at another location 20 miles away in Mehtuen MA. 6x12 trailer was very good once I picked it up and used it.

Rating:

5.0

Corey P. Always on time.. Thanks for the excellent service...

Rating:

5.0

Everyone I dealt with was excellent- great customer service

Rating:

5.0

Just very good overall.

Rating:

5.0

Thanks.

Rating:

5.0

Excellent service Sharyn in her son Caleb go out of their way for us every time we rent.... you are so lucky to have those two as your employees I really appreciate your business thank you...

Rating:

2.0

It's the third time I've rented from this location & the third time there was an issue. This Sat. 02/03/2024 I rented a 10-foot truck to help move goods to storage, & the truck had bad brakes. It rolled through 2 stop signs while slowing down from 20 MPH. But since I was staying local, I dealt with it otherwise just the last 2 times they would have offered me another vehicle @ double the price. So, I'm guessing that is this locations scam where all the vehicles have mechanical issues on the lower priced ones so they can con you into something bigger & try to charge you more? I have used u haul for various projects over the last 20 years but this by far is the worst location I've ever dealt with. Which is a shame as it's only 10 minutes from me, so from now on I'll either stick with Peabody or I'll go to the local Penske.

Rating:

3.0

I needed a pickup so I can pick something up literally down the street. The employee asked me how many miles it would of been. I didn't know so I said about 5 to 10 miles. He put me down for 5 miles. It was apparently 6 miles and I got charged a dollar something. Really going to charge me an extra dollar. What if he put 10 miles and I went 6 miles. Would I have gotten reimbursed the other 4 miles I paid for?? Probably not.

Rating:

5.0

Thank you again for your service always a pleasure doing business with you all in Methuen at 99 Pleasant Valley Street..... Sharyn does a wonderful job thank you. Donald LaRiviere CEO at Bradford Movers

Rating:

5.0

Great customer service

Rating:

5.0

Excellent job as usual always right on time in the equipment is ready and I appreciate your business thank you

Rating:

5.0

The turn signals on the dolly did not work, nor the brake lights

Rating:

5.0

Friendly people, reliable stuff. It’s that simple. I had my truck for five days and I even had to call to extend it. Moving can suck but this part was easy. Thank you.

Rating:

5.0

I was very satisfied Sharyn does a wonderful job running this facility at 99 Pleasant Valley Street in Methuen thank you again for the great service. Always ready and prepared...

Rating:

5.0

small ice patch by entry needs more ice melt or consider Heattrack matt.

Rating:

2.0

Hello, I picked up my uhaul and it was going well. In till i started driving. The uhaul needs a tire balance so bad. The steering wheel had to be turned sideways to drive straight. I finally got to my location and noticed the back door had a lock on it and i couldn't open it. When i called the store, he said his friend might have left his stuff in there. So i had to bring it back and get another one. The second one was a litter better, but the driving was awful. I would like a refund of some sort for the awful experience and my time wasted.

Rating:

5.0

Just continue to be as pleasant as you are today and keep smiling.

Rating:

5.0

Easy access to load trailer. Friendly staff helped in getting me back on the road.

Rating:

5.0

Professional Support when checking-in. Very clean vehicle. The Methuen, MA UHaul location did a great job.

Rating:

3.0

I was overcharged by a couple of miles and never received a refund for it. Also I overfilled the gas tankand the employee said I could reimbursed back but that never happened either

Rating:

5.0

great customer service

Rating:

5.0

I am very happy with the service at 99 Pleasant Valley St U-Haul..... Simply The Best.....From the Clean and Available Trucks....The Manager Sharyn....and The Well maintained Bathrooms.... Thanks 🙏..... Donald LaRiviere CEO at bradfordmoversma.com

Rating:

5.0

Aaron was super efficient and everything g went completely smoothly.

Rating:

5.0

Great service, professional people

Rating:

5.0

After reading reviews of this location, we chose rather than the town we were moving in. They were excellent from the booking, to confirming, to picking up the truck to dropping it back off. They made the move less stressful knowing the truck was going to be there.

Rating:

5.0

Great experience & staff was very helpful and knowledgeable of what I was looking for. Quick & efficient to help me. Good job.

Rating:

5.0

Always number one thank you so much you all for making my moving experience a very easy one. The facility at 99 pleasant valley Street in Methuen is second tonight even the bathrooms are spotless thank you so much

Rating:

5.0

Corey was very helpful.

Rating:

5.0

Tremendous Service.... Sharyn and her Staff are always available...She goes out of her way to make sure .... always on time and available.... Thanks 🙏 Merry Christmas 🎄..... Donny at Bradford Movers...CEO..

Rating:

5.0

The pickup was changed from near my home to 20 miles north.

Rating:

4.0

U Haul moved the pick up 20 miles. This change wasted my time on a long and busy day.

Rating:

5.0

Thank you again for your Superior service the staff at 99 pleasant valley Street in Methuen is just terrific also the bathroom is always spotless thank you

Rating:

5.0

I have to say Sharyn your employee at 99 pleasant valley in Methuen is exceptional she went out of her way to make sure we could extend our reservation till Saturday she has always helped us out and pulled us out of some big jams I just wanted you to know you are very lucky to have her... donaldlarivire@gmail.com Bradford Movers CEO...Donald LaRiviere......

Rating:

4.0

Just price and I understand wing comparable.the guys were excellent and made sure that when they saw a problem it was handled quickly and timely. Thank you to the heart crew today.

Rating:

5.0

No comment

Rating:

5.0

Corey Perez was a pleasure to work with. He was well organized and was available when we needed him for help. He is a hard worker. Thank you for providing us not only a storage unit but a great employee who went above and beyond.

Rating:

5.0

Thank you for providing such a great space and facility with great staff. Corey Perez has helped us and he is a wonderful hard worker.

Rating:

5.0

I worked with a young man (by the name of Corey Perez, I believe) who was very nice. He helped me set everything up, brought me to my unit, and upon realizing that the previous tenant left the unit a mess, he immediately apologized / cleaned it! He was very sweet. Made the whole process seamless. Moved right in! Give him a raise.

Rating:

5.0

first rate service

Rating:

4.0

Easy to get to and a good price.

Rating:

5.0

I will be back again someday! Thank you! Marc

Rating:

5.0

Always friendly helpful staff, they always provide excellent service!

Rating:

5.0

Gracias 😀

Rating:

4.0

Several times I went after hours to my unit, it would let me in but the alarm would go off. Also during regular hours the sliding side door would be locked.

Rating:

5.0

Thank you Sharon for making my transition seamless! I appreciate your time and attention.

Rating:

5.0

Uhaul in methuen very helpful.

Rating:

5.0

I had a great experience with staff from my move from CT & using a large size storage for 8 months then downsizing again for another 4 months - Nick & Sharon were always willing to assist, answer questions, adjust payment types or whatever I needed! My rental vehicles were always available as scheduled which does not always happen making things as smooth as possible ! The outside storage was accessible, well lit and clean! I felt safe no matter what time I popped by! If you’re looking for storage or a rental - call them 1st! You won’t be disappointed..

Rating:

3.0

When I initially went to get the unit they said that the first month was free and didn't ask for any money. (They were still building the units; I was an early bird customer). But when I went online to pay for the second month I learned that the first month was not free and was overdue and even was charged a late fee. I had so much going on at the time that I never tried to inquire. I just paid it. But, it was not a good experience. Especially, after I had spent so much with the bins and moving truck for many days, etc.etc. Since you're asking I'm telling you this story. I never called UHaul. They also kept charging me for months for two Uboxes after I had returned those two. I got that finally straightened out so they stopped charging me but never got reimbursed for the wrongfully charged months. It doesn't seem right but who has the time to call, be on hold for a long time, keep getting connected to someone else and have to tell the story over and over then wait days and days lol. So, it is what it is I guess. Since you are asking this was my experience. Otherwise, it's good.

Rating:

5.0

My furniture and other household items and clothing were stored here for 3 mos,. In between I would bring miscellaneous items. The unit was clean, no rodent droppings, and no musty odor. We just moved everything out and into our home. I was quite relieved that there was no cobwebs or odors on anything! The staff is extremely helpful, and friendly especially Sharyn!

Rating:

5.0

Good experience

Rating:

5.0

The staff was friendly helpful and thorough.

Rating:

1.0

My overall experience was not good. Reserved two climate controlled units and a large moving truck. We showed up to get the truck only to find the larger size truck we reserved was not available. NOR were the unit sizes we reserved. Instead of making one trip with the big truck, it took two trips in the smaller truck. Squished household items and boxes into the smaller units. About two months later, I stopped by the unit to retrieve an item, only to find out the units my items were in were were NOT in the climate controlled section of the building. Pest Control box was INSIDE one of the units. "You need to let us know if a critter gets in the box, as we don't have access to your unit and the critter can't get out. It will die and smell." said the young sales associate at the counter that I spoke to. I inquired about moving to a section of the building that had climate control, only to be told there was a 25+ person waiting list. EXASPERATED. I found a new storage company, hired movers (again) and moved my items out of Uhaul. Needles to say I am disappointed with my experience at this facility. Q#4 Where the Staff Helpful/Friendly - courteous, yes. But they did not seem concerned with my plight about not having the reserved truck, or the reserved units not being available, size of the wait list to access the climate controlled section of the facility. Q#5 Was the facility clean and well maintained? For the most part yes The facility presents as being neat. However, it was very obvious that there were mice in the facility based on the visible droppings in the hallways. (refer back to comment about pest control box inside unit)

Rating:

5.0

Two young men were at the desk when I arrived on the morning of July 29th, both super nice and helpful. One took over to entered data and show me storage unit, very polite and great customer service (student at UMass Lowell but forgot his name)

Rating:

3.0

It's Great

Rating:

2.0

Although I do not want to give a negative rating to the staff, I feel the need to do so. For the second time I lost money by claiming a wrong charge to my account. After I agreed to put gas in the truck I was renting, they refunded me an amount less than what I had to spend, even though I had my receipt as proof of how much I was going to be reimbursed. The second thing for which I am very upset is that they had offered me the rental of the truck for a certain amount and in the end I ended up paying double, according to the employee that was something established but I had no knowledge about it.

Rating:

5.0

Need more inside equipment and access to remote storage locations. It is inconvenient to walk the maze with our stuff.

Rating:

5.0

The unit and free lock were available as promoted.

Rating:

5.0

Muy bien el perdonar

Rating:

3.0

First, I had and been asking to get a smaller unit since may of 2021, always told there are no small units available. I asked for smaller unit because I only had two items that need storing. This past month, October, my payment is due on the 30th of each month, it was October 1,2021, you placed a lock on my unit for being one day late. The place is very clean and secure, but your employees, customer service, and hours there are horrible. Examples, it would take me times that I help because I card not working over half hour, with nobody there. Then there is the hours, there is uhaul employees either not there on hours of operations or they have door lock and they are inside. I am glad I’m out of there and I will not go back k to that uhaul.

Rating:

5.0

The staff was excellent, knowledgeable, and went to the unit to show me where it was and check it herself

Rating:

5.0

The staff was very friendly, The office area and grounds are very clean and the prices of the best in town, Or shall I say the best within 25 miles of me.

Rating:

2.0

The U-Haul storage lock was never removed therefore I had trouble getting a hold of customer service due to them closing two hours early and I had to pay an extra day for my truck due to the inconvenience of a lock. I could not unload my truck until 24 hours later.

Rating:

2.0

Scheduling and In-store Staff awere helpful. There was no fence securing storage area and it was accessible via side street. The store looked fine; however, the storage area was located behind an old vacant building which made the area look like a JUNK YARD. I in and moved out a few days later. I was forced to pay movers twice and cancelled my 1 month FREE unit. I paid for 2 trucks due to difficulty trying to communicate from out of state via telephone with local Methuen facility questions. Price of 1st truck was billed for two days intentionally then refunded later. Change in location of 1st truck caused me to have find new mover helpers after truck was in hand. Price of 2nd truck was $200 more than online quote 1 week earlier. SIGNIFICANT DISCOUNT should be given for horrible experience due to lack of communication with local facility. Now I am being bill toll violations when I have made numerous calls to proactively pay tolls. Admin fees should be credited. I was told that I would be emailed or texted when tolls were posted which I could pay right away to avoid fees. No emails or texts fro U-Haul have been received and a violation was posted.

Rating:

5.0

Perfect!!!!

Rating:

1.0

Two young males were at the counter. One was helping a customer, the other (new employee) was on his phone and not only didn't acknowledge us, but was zombie-like in his response when addressed. When the other clerk was able to assist us, he gave very poor direction to where the storage unit was located. He also gave the wrong unit number so we had to wait until he resolved that issue. All while we waited in the 90 degree sun and 3 paid helpers standing around for 30 minutes while he figured things out. Once the correct unit was opened, it was dirty with leaves, dirt, screws and big piles of what looked like spider eggs. They should at least sweep them out before a new customer uses them. The price is great, but I would pay more for even just the basics mentioned here.

Rating:

4.0

So far, our experience has been very good. The only thing that has made the experience less than perfect is that there has only been one staff person to help in what appears to be a high-traffic establishment. That put the staff person under a lot of pressure. He had to keep us waiting while he took care of other customers, as he would have to leave the office to escort us to the storage unit at the far end of the lot. My only suggestion is that you print up flyers that detail such things as the rules and rates for using the Dumpster, and advising people to photograph a truck before they leave the lot - the same information that comes to the phone as you're about to drive out. (The truck information/suggestion is in regard to a different night when we rented a truck, but at the same place with the same staff person. )

Rating:

3.0

I put average because my access card still does not work. The employee tried and it lets me be noticed but in second scan and door does not work. The employee let me in. Will need this fixed.

Rating:

5.0

Staff super friendly and took time to explain my options. Will definitely recommend. Thank you !

Rating:

5.0

The staff was very friendly and helpful. The facility is very clean. Having the garage so that you can pull you vehicle or moving truck in to be able to load or unload was very convenient. It was very helpful with our move. Would highly recommend.

Rating:

5.0

Much cheaper than public storage facility which is located next door. Very helpful staff. Convenient location for me. Clean & well maintained. Recommend.

Rating:

5.0

Waiting to have access to at least 11:00 PM