U Haul App is horrible. The app keeps crashing. Please fix it.
Donald NCustomer Reviews for U-Haul Moving & Storage of Mid City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have been coming to the Mid City location for about 10 years. I now live across town. But I will always come to this location.
Norman MDon’t let the customer take off with an empty tank. Truck literally stop on me. Right in the road on busy street. Waited 30min for gas it was hot and I had my elderly mom with me.
christina hAbsolutely nothing to improve upon. Trucks are always clean, run great with no dash lights on. Employees are all helpful, friendly and patient.
Kelly LOk✅
Jose VLower your prices would be a good thing I think you would get more customers.
Phyllis EEasier way to check on after hours
ALBERT TNothing everything is good
erbey GAwesome- excellent experience
Christine JProcess to rent the pickup truck simple. Quick and easy return.
christine hNothing.
robert fFast & friendly service. Took care of us right away. Thank you! Great experience overall
Brent FKEEP UP THE GOOD SERVICE U-HAUL EMPLOYEES
ALBERT TWent I with to returned the U-haul I just had to leave the key, because the system was down nation-wide the guy said… Then they just emailed me the email with the receipt.
Valderia OBad customer service, under staffed, we were more of a bother to them then a customer, vehicle was not located. It was poorly managed
Ernest RTruck was not clean - human feces was in back of truck. No gas at all in vehicle - they said "it happens". Took 45 minutes for getting the vehicle. Location said manager would call me, never heard from them again. They do not care! Will not rent again.
David SNothing
lydia zThe representative was very friendly and helpful. She was extremely nice and went above and beyond with her customer service skills. Even when the computer system was giving her a hard time, she was very polite, and helped other costumer reps with their issues as well.
chris lStaff was courteous and helpful, speaking accurate information. Thank you
Benjamin SStaff was friendly and knowledgeable. I was in a truck and on my way within 10 mins of arriving at your store. Drop off took less than 5 mins. Very impressed with the service at 749 N Blackstone. Thank you.
Fabian CBetter customer service, also I things I reserved were not available or present when I arrived. System also shut down 3x so it took almost an hour to checkout etc.
Stephanie MThe area is very shady but the employees are awesome and the equipment was outstanding
Cameron GThe truck was on empty when we picked it up. The manager stated the gas had been siphoned out. He advised that if we returned the truck with a quarter of a tank we would received a $50-$60 gas credit. When we received our online receipt it showed the truck had three quarters of a tank of gas. Luckily I had the manager email me confirmation after we picked up the truck that it was empty. Will I be receiving my gas credit?
josh bGreat experience! Good customer service! Thanks
PHETSAPHONE SIf each customer is treated the way I was, just keep up the good work. The only problem was the time allowed to travel 1,400 miles. I was called within an hour of getting home wanting the trailer for another customer! Needless to say they did not get it right then.
Calvin BThey understand your situation when you need more time like I lost my keys and I’m glad I found them very helpful
elizabith hEverything went well fast service as well . I had previously went to the U-Haul on Blackstone they didn’t even acknowledge me .
Jeannene LThe truck had check engine light on and it smelled like weed inside
ROJELIO Dsuper efficient check in on return
Joel JThe truck had a broken fuel line that was not caught by the associates when they were assisting with the check out. The fuel tank was open with fuel spilling out as the thiefs had siphoned gas from the fuel tank which means no truck in that facility is safe from this. Not to mention hazards of operating a truck with active fuel leak, Lost 15 gallons of fuel.
Amin SDear U-Haul - I experienced the BEST customer service from your fantastic employee Stevie M. at a Fresno location. Stevie was quick to realize an issue with an evap cap before I drove away and immediately addressed the issue. Upon my return of the equipment one week later I was literally excited to see Stevie again. Having remembered me and the evap cap issue which delayed my rental a little, Stevie made sure I was not charged for an additional day’s rental fee due to the timing of the equipment’s return. Stevie’s great example should be a part of U-Haul’s training videos for other employees. If you check back on any security video you can see for yourself what an attentive job was performed. If only Stevie could be cloned…Truly, Juli.
Juli WAs stated previously, also terrible service. Wanted to talk to an employee about the bad service I had been experiencing, so I went to return the truck I had during store hours (8:30am) and nobody was there, store was locked up. I did see employees sitting in their cars however. As soon as I left, they got out to go open the store I’m assuming. It seemed like they didn’t want to deal with me at all? That’s the impression I got.
James WFriendly and helpful staff, would recommend for U-Haul rentals or storage units!
Cesar F | Overall ExperienceStaff was hella friendly and helpful. Definitely will return to this location for future needs.
Seth GI don't know about the drop off location, store was already closed when I returned equipment.
ANTONIO CThank you
Juanita NThe truck I received was extremely dirty. When I opened the back it had mud and grass throughout. I had to sweep and mop it before I could use it.
Linda PCustomer service was great, really fast and helpful. I would go back to this location whenever I needed to and recommend anyone who needs this service.
roxanne bGreat customer service! Eventhough it was my first time, it was very easy to rent a Uhaul. Everyone is helpful and knowledgeable. Thank you!
Viridiana RGreat experience overall. Easy pick up and easy return. Great customer service.
Deborah WGas Cap indicator and check engine light should be fixed, but other than that, great experience.
Samuel RIdentify a designated register waiting line. Customers entering must go left or right of boxes, displays, etc to walk to counters. People waiting on both side of displays creates confusion on who is next to be helped.
George WThe location that I rented truck from was great! The service was too notch but the truck ran horrible. It sounded like it was going to breakdown at any moment.
Charlene SGive you five stars just keep smiling, and will smile back the staff was wonderful thank you for making a hard day easy as can be God bless you all
matilda gGreat group of guys.
Joni CUsing on line reservation made it quick and easy to pick-up and drop off trailer. Service rep was very helpful.
Tyson VGreat Service!
Calvin MFuel was low, back of unit was dirty with broken glass on the bed; cover to key ignition was broken off and difficult to start. Attendant was very helpful and pleasant. Thank you for the refund for gas.
Frank KThank you
Robert RTom corrected the error to our satisfaction.
Marcus GVery friendly customer service and extremely helpful! Would definitely return and recommend to a friend!
Matthew TAll staff members were awsum.
mario r | Overall ExperienceThank you to all staff at this location. Having everything in one location and the extra "pod" space was a lifesaver.
Kelene G | First ImpressionsYou have a manager his name is Seth awesome he takes care of his customers and his employees do an excellent job thank you 😊
linda t | Overall ExperienceThe truck I rented exceeded my expectations. Power and mirrors forever! Changing lanes was a breeze! It had super comfortable seats, felt safe and reliable. Free one month storage on the other end was an unexpected perk! Thank you for making my move easy!
DEBORAH D | First ImpressionsWas very happy with the level of service I recieved during the duration of my time as a customer. The the guys who work there are amazing and super friendly, and professional even when the obnoxious and rude come in.
christina s | Overall ExperienceI would use again
ROSHONNA F | Overall ExperienceMy paid dolly was not on the truck. I had to return to get it. Inconvenience .
Rashidah O | First ImpressionsSam was extremely helpful checking us in and getting us in a storage unit that fit our needs.
Asa G | First ImpressionsStaff is great!
Andrew P | Overall Experience1st truck had dead battery. Second truck was showing low pressure allert and rear right turn signal not eorking.
Christine M | First ImpressionsMy storage unit got broke into twice in the 3 months I rented it. Second time we went back there was a random lock that didn't belong to us. I know it's not ok to accused without proof but I definitely think it's an inside job.
Jorge R | Overall Experience-so disorganized -submitted cancellation online and no one even saw it. -not accessible at all. Can’t call the store. No one answers -staff are clearly overworked and thus grumpy and impatient.
GUADALUPE D | Overall ExperienceThe person that helped me was very rude. The process of getting the unit took almost an hour. Even though i had already did everything online before arriving. Then once all the paperwork was done i went to locate my storage unit only to find that they had rented someone elses unit. I had to go back in the office and instead of signing a new contract with the new unit number he just crossed off the old one and wrote the new unit on my contract. Never again i will be looking for a new unit
krystal m | First ImpressionsVery much appreciate Eddie, the assistant manager, and the team who was working on Easter Sunday to provide fantastic customer service in an urgent situation. Thanks!
John S | First ImpressionsThis location has a excellent staff who are caring & very helpful very respectful an one i truly enjoy is they all work together as a team..Thank you
linda t | Overall ExperienceExcellent customer service
linda t | First ImpressionsEverybody involve was friendly and helpful.
Kevon R | First ImpressionsUnsecured location no gated access and the unit was not cleaned.There was Liquid stains and debris.The good part is they have big locks to the unit that the store would unlock along with that ,the tenant’s can have their lock. Door latches are sturdy and heavy metal that are hard to open.
Meena S | Overall ExperienceThank you.
KEITH M | Overall ExperienceRepresentative done a awesome job.thank you
linda t | First ImpressionsBeyond happy w the great customer service especially from Sam, he handled everything amazing!!
Martha V | Overall ExperienceThe gentleman named Albert was and is amazing. He helps us immediately when we arrive with the storage facility that we are renting. We give him 100 stars.
Alexine A | First ImpressionsI have one complaint, #1-- the storage units are not behind a locked gate.
CYNTHIA C | Overall ExperienceThe employees were helpful, especially after the multiple misunderstandings and issues I had with the reservation on the corporate level. I appreciated their courtesy and assistance.
Elizabeth P | First Impressionsgreat service nice product
John M | Overall ExperienceVery pleased with the service and the facility. thank you.
anthony l | Overall ExperienceThey were so accommodating they made a space available that normally wouldn't be and it helped me immensely. The Management and staff were knowledgeable and efficient. Thank you for your help.
Brian O | Overall ExperienceGreat
stephen s | Overall ExperienceSam was outstanding in reducing my charges due to my taking longer to move than expected and facing overages. Also, the brand-new GMC truck was spotless & extremely comfortable for the 15-hour drive,
gary l | First ImpressionsI could never get anyone at the facility to answer the phone. I had several storage pods to be picked up by movers on two days and was promised they would be ready at an agreed tie and they were not.
SARAH S | Overall ExperienceFacility rarely answers their phone, almost all calls get routed by the phone system to corporate and they do not follow through on services. Heath and Christine are insulting, rude and defiant.
Charlene S | Overall ExperienceI hate to say this but this was the worst U-Haul facility I have come across. Heath, the manager, was rude and unhelpful. Non responsive to calls and disregarded appointment times.
Charles S | Overall ExperienceOne of the worst moving experience that I had. I got charge extra and my stuff arrived late and damaged. I will never use Ubox again.
cody m | Overall ExperienceWill never be back here again. Very unfriendly staff. They made me wait 5 hours to get my uboxes that were already paid for when they weren't busy since I didnt make an apt. Gen manager wasn't nice
kimberly l | Overall Experience