Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I called for an appointment and was told I would b3 able to wait. When I got to the location I was told there were two vehicles ahead of me and I could not wait. I ended up having to find a ride home. Was told I would get a call when complete. Never got a call so I decided to find a ride in order not to be without a vehicle all night at 5:30. My vehicle had been completed and was sitting (for who knows how long). When I arrived my hitch was missing the ball attachment. The person who came out and installed it left it loose. I ended up taking it off to have someone else do it for me. Poor time management and appeared not to have much training in installation. Hoping the hitch and wiring are both installed properly.
Raquel Collins
Rating:
5.0
Customer did not leave a comment.
Donna Brophy
Rating:
5.0
Call the customer when the hitch installation is complete.
Chris Utzinger
Rating:
3.0
Everything was great except for the late night drop off. I was there over 30 minutes trying to get it to work. I used the app but it would not find my location. The app told me the directions for the location finder is on the sign next to the 24/7 drop off. There's a 24/7 drop off box with a QR code next to the main entrance, but the app said I need a bar code. I tried this many times and it did not work. After many tries, I located another 24/7 drop box approx 20 feet from the drop box by the door. This one had the directions I needed and it had the bar code the app told me to use. IT WAS A BUST! This did not work either. After many many attempts to use the app, exactly as the directions told me, I MUST DO, to avoid a penalty fee, I called the location. I was transferred to customer service and a man helped me solve my problem. The national customer service rep saved the day. This was a very frustrating experience.
Larry Lambert
Rating:
5.0
Great employees - very helpful and knowledgeable ladies!
Kurt Thornburg
Rating:
4.0
Customer did not leave a comment.
eric holms
Rating:
5.0
Customer did not leave a comment.
jena anderson
Rating:
5.0
Customer did not leave a comment.
Jaxon Henthorn
Rating:
4.0
Customer did not leave a comment.
Thomas Nicholson
Rating:
5.0
Customer did not leave a comment.
Frank Odasz
Rating:
5.0
The girl who helped me out Thursday 7:00 a.m. impressed me. I believe her name is Callie. She was prompt and what a hard worker. She lifted the trailer up guided me in and had almost completely had the trailer hooked up before I could get out! I asked several questions on used trailers and how they sell them and she helped me on that. She’s definitely a keeper!
CLINT DAVIS
Rating:
5.0
Great customer service
James Pontrelli
Rating:
3.0
Showed up to drop of truck and first thing wasnt even a hi. Girl looked in cab of truck and said, "Its not very clean" in a snotty voice. She threatened to charge me an extra $25 over some pine needles and dirt on the floorboard. I had to find the nearest car wash and clean it out and return it as to not be charged a ridiculous fee due to the time of year. They should know this in Montana in late winter. She could have taken 2 minutes and cleaned it or even said good morning first. When I came back from vacuuming it I stood in line for about 5 minutes and no one would acknowledge me. 1 person was helping a customer the other was just sitting behind the counter doing nothing and wouldnt even look in my direction. Finally was helped when someone from outside came in and asked if I needed assistance. On the plus side I was given free miles as I dropped it off in a different location. However the truck started rough and the rear storage compartment leaked like a sieve. Overall It was a less than satisfactory experience returning to this location.
DAN SECHAFF
Rating:
5.0
Very helpful and professional. Being greeted with a smile was great!!!
Scott Hagerman
Rating:
5.0
Excellent customer service when returning
Joanna Neal
Rating:
5.0
Customer did not leave a comment.
Timothy Messer
Rating:
4.0
Not false advertise the rates for starters..
tina setters
Rating:
5.0
Customer did not leave a comment.
bonnie manrique
Rating:
5.0
Great customer service!
KAREN TUCKER
Rating:
4.0
The extra mileage charge because there was some confusion about where I had to go to and then come back to Missoula
Steve Salsman
Rating:
4.0
Location is a little difficult to get into.
James Newcomer
Rating:
5.0
Customer did not leave a comment.
Chris Whalen
Rating:
4.0
i've been thinking about the interaction with the lady who waited on me. she was so rude. i think she hated my guts. she never made eye contact and would talk really low so i had to ask "what" and feel like an idiot. i can't tell if i'm another victim of loxism or if i offened her somehow. i was my usual kind self, but she was disgusted to have to interact with me. i thought about this the whole time i was moving. it made me sad and ruined my day.
Frank Caccia
Rating:
4.0
Customer did not leave a comment.
Jeffrey Keller
Rating:
3.0
I had really great customer service on the phone and at both locations, but I will NOT use uhaul again or recommend it to a friend, I am super upset about being charged mileage and asked that someone call me, they never did. I am VERY upset and frustrated, I really worked around which would be the most economical (one way or in town) I’m just super frustrated that I was charged mileage when I didn’t go anywhere except storage unit to house and drop off. I would pay more some where else just to be treated honestly.
Julie Russell
Rating:
5.0
Customer did not leave a comment.
Steve Walters
Rating:
5.0
Would be nice to get a refund for extra miles purchased but not used
Dave McIntosh
Rating:
4.0
You owe me a 1/4 tank of fuel. I believe when you rent something it should be full of fuel and ready for trip! I have no idea how much I will use in 125 miles and how big fuel tank is? I put in way more than I needed. Please contact me about fuel credit. Thank you!!
MARK JOHNSTON
Rating:
5.0
Customer did not leave a comment.
Daniel Burgad
Rating:
5.0
Customer did not leave a comment.
Mark Honken
Rating:
4.0
The location we requested to pick up our rental was changed on us. Our reservation was made over a month in advance. There was no reason for the truck to not be available at the location we requested.
Brett Habeck
Rating:
5.0
Customer did not leave a comment.
Michael Bray
Rating:
4.0
Make sure the lights all work before renting trailers.
Darryl Maas
Rating:
1.0
While working with the employee to finalize the rental, I was informed that the damage waiver was not optional and that I would not be permitted to rent the van without purchasing the damage waiver. As I had no choice at that point I did pay the extra fee for that. I was handed the keys and pointed in the general direction of the van and left to find it myself. The van itself was covered on all sides and the interior with scratches, scrapes, large dents, and paint from previous collisions. I truly don’t understand why I was forced to pay extra for a damage waiver on a vehicle that was so clearly abused already. I have rented from this location a number of times previous but will not do so again after this experience.
Ian Vivero
Rating:
3.0
Customer did not leave a comment.
Darlene Abramajtis
Rating:
5.0
Nothing, I was very pleased with the whole process
Natalie Scott
Rating:
4.0
Well done, good service, good truck - would add an option on the front end for folks to add mileage to their approved mileage, though, just how things worked out for my trip, but it was only $9.00 extra dollars as I was 9 miles over.
Brian Shay
Rating:
5.0
Great service, very quick and courteous. Highly recommended
Bob Wischhusen
Rating:
5.0
Customer did not leave a comment.
tony braunreiter
Rating:
5.0
Customer did not leave a comment.
Matthew Chavez
Rating:
5.0
Customer did not leave a comment.
Traci roeder
Rating:
5.0
Customer did not leave a comment.
Mary Fisette
Rating:
4.0
Customer did not leave a comment.
Benjamin Cipriano
Rating:
5.0
Customer did not leave a comment.
Christian Strachan
Rating:
4.0
Thanks for the quick visit. In and out.
Derrice Pugh
Rating:
5.0
Customer did not leave a comment.
randy green
Rating:
5.0
Customer did not leave a comment.
Richard Turner
Rating:
4.0
Customer did not leave a comment.
Richard Solum
Rating:
4.0
Customer did not leave a comment.
Shane Richards
Rating:
5.0
Nothing
Douglas Bawden
Rating:
5.0
Arrived to pick up trailer and the Uhaul system was down. Super nice lady figured a work around so I could get on my way and all was handled with ease. Upon return, she checked me back in, quickly, and I was headed home. Great service! Thank you!
torrey holmquist
Rating:
5.0
Wash your trailers, the tail lights were dirty
Ciro
cerro baglaizo
Rating:
5.0
Customer did not leave a comment.
Vincent Pecoraro
Rating:
2.0
Customer did not leave a comment.
shawn Pleis
Rating:
4.0
Customer did not leave a comment.
albert t morton
Rating:
5.0
Great service and attention to details with very pleasant service.
lonie peterson
Rating:
5.0
The entire process was turn key. The last minute need for a Uhaul made my move less stressful when they had a truck ready within a day. Mattress covers and bubble wrap saved time and a trip to a big box store too, with comparable pricing. Each person at Stand St. Uhaul was kind and helpful start to finish. I recommend this truck and van rental business. Thank you so much.
karen Bergman
Rating:
4.0
Customer did not leave a comment.
Darryl Maas
Rating:
5.0
Customer did not leave a comment.
Kelly Duff
Rating:
5.0
Customer did not leave a comment.
Dani Goodman
Rating:
3.0
Thank you.
Amy Lynn
Rating:
5.0
The uHaul smelled as if there was a marijuana factory in the back. Concerned about driving through a state that doesn’t allow marijuana. Kids couldn’t help in the back of the trunk because the smell was horrible.
Jill holmberg
Rating:
4.0
You should have a different price the longer the rental is and the farther the driver drives.
Victor Cancino
Rating:
5.0
Customer did not leave a comment.
Justin Morgan
Rating:
5.0
Customer did not leave a comment.
Paul Fitzgerald
Rating:
5.0
I neglected to do a walk around when I first picked up the vehicle to check for scrapes, damages, and confirm the mileage of the vehicle. The result was that I got pinned for 57 miles of travel when I only traveled 10 miles, and a $100 bill that was only supposed to be $50. So, obviously its my fault for not doing the walk around, however I will not be using Uhual again.
Matthew RIdings
Rating:
3.0
Customer did not leave a comment.
alex barylo
Rating:
5.0
Door was frozen shut
DAVE HIGGINS
Rating:
5.0
Good service.Car hauler trailer worked great.
Jay Good
Rating:
5.0
Customer did not leave a comment.
bo hughes
Rating:
5.0
I had a very positive rental experience! I used one of your pickup trucks for four days to get around after a friend's car broke down and it was very safe, reliable, and convenient. I have absolutely no complaints at all.
DAVID PRATTER
Rating:
3.0
No one asked if I wanted utility carts and such. Assumed they were in the back of the truck. Had to return to check them out and the salesman didn’t even offer to help me load any of them.
Jill Holmberg
Rating:
5.0
Customer did not leave a comment.
Christopher Corsi
Rating:
5.0
Customer did not leave a comment.
Spencer Price
Rating:
4.0
Customer did not leave a comment.
James Benton
Rating:
3.0
Customer did not leave a comment.
MIchael HARRIS
Rating:
5.0
Customer did not leave a comment.
Johannah Kohorst
Rating:
3.0
Customer did not leave a comment.
KELSON RIDING
Rating:
5.0
Customer did not leave a comment.
Shawn Freiburg
Rating:
5.0
The front counter agent was really great!
Michael Reynolds
Rating:
5.0
You guys are great
DONALD TESCHNER
Rating:
5.0
Customer did not leave a comment.
Lois Walsh
Rating:
5.0
This place was top notch in every aspect. Employees were fantastic - super helpful and friendly. It was clean and had everything we needed for a move at reasonable prices. Highly highly recommend.
Brandon Hardin
Rating:
5.0
Customer did not leave a comment.
Justin Gordon
Rating:
4.0
Customer did not leave a comment.
Jeremy Bence
Rating:
5.0
These fellows are very fast And efficient at giving you what you need and checking you in when you return
Karen Kindle
Rating:
4.0
I appreciate the manual doors and windows.
The lack of cruise control and.. the gearing reverting the the tow/ haul mode.
I'm olde school and have the discipline to use such things.
Update that item please.
Scot Gardner
Rating:
5.0
Customer did not leave a comment.
Polly McNeal
Rating:
5.0
The side mirrors on the truck were terrible. They locked in 3 different positions; none of which allowed me to view the sides of the truck and the traffic behind me without moving my whole body in the driver’s seat. I stopped three times to try to adjust them in a middle position where they weren’t locked in, but the jostling of the road always caused them to go back to their locked position. An employee of U-Haul showed me that they were possible to turn, but you really had to crank on them. Perhaps lubrication would make it easier to move, but I primarily think that the mirrors should be adjusted by a U-Haul employee while the driver is in the driver seat.
before a renter goes out on the road. When one is driving a new vehicle, and in particular a truck; those mirrors are imperative for making safe lane changes in traffic. Everything else about the rental was excellent. The truck was clean and the employees were friendly and very helpful. Thanks for listening.
CLIFFORD GOODMAN
Rating:
5.0
Customer did not leave a comment.
george isaacs
Rating:
4.0
Customer did not leave a comment.
MIRIAM BELLE MOORE
Rating:
4.0
Great service and very friendly
Raymond Gavert
Rating:
5.0
Great service. Fast pick up and drop off
william Metzger
Rating:
2.0
The trailer was old and beat up with a balky door but at least it had good tires. The staff was impolite and unfriendly.
Jonathan Gunter
Rating:
5.0
Excellent service as always! I needed a 26 ft truck last minute without a reservation, and I had the keys in my hand five minutes after walking into the store. I was stoked to see the truck had a 8 ft lift, 24” rims on 35’s, and a bumping stereo with 2 sub woofers!
Brian Legreid
Rating:
4.0
Customer did not leave a comment.
Thomas Triehy
Rating:
3.0
I asked if the truck van we were renting had the drop down ramp like the trucks and was told it did, but it dod not which made things significantly more difficult. There also were no hooks to tie things down as we thought there would be. The people working were friendly.
Sandy Sweet
Rating:
5.0
It was perfect. Thanks a bunch. J
John Frederickson
Rating:
5.0
The customer service was very efficient and professional
Jon Hyrne
Rating:
5.0
Excelente experiencia
Edgar Alfonso Mendoza Moran
Rating:
2.0
It was often difficult to get to the storage unit and remove items.
Tommi Boswell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROZANNE SMITH
|
Overall Experience
Rating:
5.0
Kayla and Madeline were friendly, professional and helpful.
ROZANNE SMITH
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alta Clark
|
Overall Experience
Rating:
5.0
Everyone at this location was amazing to work with, especially the general manager.
Perian Breuer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Todd Olson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Logan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Logan
|
Online Move In
Rating:
5.0
Very helpful during a busy time. Always have been a great help.
CARLA CATHERINE FRITZ
|
First Impressions
Rating:
5.0
The guy at the uhaul place was awesome - but good thing they were open when I arrived, because the access info I was given was completely incorrect. There is no gate, no keypad next to my unit, and no lockbox with a keypad to get into the unit. They got me in and took great care of me, but if I had shown up when they were closed with my U-Haul full of stuff, I would have been screwed.
Alison Moderie
|
Online Move In
Rating:
5.0
Thank you, you were all so helpful to me. Thank you.
PAUL GJORDING
|
Overall Experience
Rating:
5.0
Excellent customer service from Keither and his crew. Very glad they are my local uhaul team.
PAUL GJORDING
|
Overall Experience
Rating:
5.0
The guys there were the best. We moved from Hillsboro, Oregon and the uhaul people there really messed things up for us here. They came through at the very last minute and things worked out great!!!!!
Xander Taylor
|
First Impressions
Rating:
4.0
Everything went smoothly
Beth Woodward
|
Overall Experience
Rating:
5.0
All the employees and the owner were very professional and helpful. If you need a bike rack this is the place to get it.
David Spafford
|
First Impressions
Rating:
5.0
I enjoy using the U-haul storage. I have not yet moved to Missoula and needed a storage unit to rent until I found a place. These people were able to provide me a unit at an affordable rate.
Anna Rivera
|
First Impressions
Rating:
5.0
Had a great experience with Missoula U-haul. All the staff was friendly and helpful and worked with my schedule for pickup and delivery. Completely satisfied with my whole moving experience.
Thomas Roessel
|
Overall Experience
Rating:
5.0
Very helpful.
KEN Baggett
|
First Impressions
Rating:
5.0
NA
Heather Shaw
|
Overall Experience
Rating:
5.0
the customer service is great* Keither is a hard worker very accommodating and patient!
Edward Nickerson
|
Overall Experience
Rating:
5.0
After dealing with a couple of set backs on our move back to Montana from Nevada, the general manager went out of his way to accommodate our needs.
Ronald Tipp
|
Overall Experience
Rating:
5.0
Many thanks to Keither for taking care of some special issues that came up during my rental. Great flexibility addressing my concerns.
TOM SCHMIT
|
Overall Experience
Rating:
4.0
U-Box rental was good.
Scott Ganaja
|
Overall Experience
Rating:
4.0
Staff was accommodating to our needs on when to return the containers. Very friendly and efficient.
Roger Kempner
|
Overall Experience
Rating:
1.0
U-Hauls online system is renting people storage units that don’t exist. As a result, 2 families including ours arrived with loaded moving trucks to find no space available, and no further assistance.
Jonathan Peterson
|
Reservation
Rating:
4.0
It was good, minus a minor failure of communication with customer service.