Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The car trailer was dirty, and the ratchet mechanism for the tire straps was very hard to use due to the buildup of dirt within the strap and mechanism.
DAN D
Rating:
5.0
Customer did not leave a comment.
William S
Rating:
5.0
Always rent from this location! Excellent customer service.
Janette R
Rating:
5.0
Customer did not leave a comment.
Christine V
Rating:
5.0
Customer did not leave a comment.
John L
Rating:
5.0
Customer did not leave a comment.
Tira R
Rating:
4.0
Customer did not leave a comment.
Julie W
Rating:
1.0
We reserved a storage location, but on arrival, none were available. They had been given away. Apparently, you must pay ahead to assure the reservation, but we assumed, based on the web site, that we would settle all accounts on arrival. One employee was dissmissive and nonchalant, although another was helpful in finding an alternatve site.
Christopher P
Rating:
5.0
Customer did not leave a comment.
SCOTT H
Rating:
5.0
Customer did not leave a comment.
Faith H
Rating:
5.0
Everything was clean, ready and perfect!
Maryanne H
Rating:
5.0
Customer did not leave a comment.
david e
Rating:
5.0
Customer did not leave a comment.
Alyssa M
Rating:
5.0
The store manager, Shaun, Has always been Gret! Tending too our needs, being very professional, & being very Courteous !
He IS definetely Ond for the Books!!
We are very Greatful & AppreaItive for Shaun!
He knows who we are!
Jane B
Rating:
1.0
I spoke to two people on the phone before going up to my local U-Haul. I told them exactly what I needed. I was going to tow an RV 10 miles and it weighed 5800 lbs. They said they didn’t have any pickup trucks but I could rent one go the larger trucks. When I get to U-Haul to pick up the truck, I reiterated what I needed the truck for. When I went to go pick up the RV, I drove the U-Haul a total of one mile round trip. The ball for the hitch was the wrong size. Also, the U-Haul didn’t have a trailer brake controller. I wasn’t allowed to drive the RV off the lot because it is against Michigan law for a vehicle of that weight to pull the RV without a brake controller. I took the U-Haul straight back. I explained everything that happened. So I was still charged for using the U-Haul that I couldn’t use even thought I told three people what I needed it for and it was unusable.
Shelby H
Rating:
5.0
Customer did not leave a comment.
JEFFERY R
Rating:
5.0
Very nice and professional.
JEFFERY R
Rating:
5.0
Customer did not leave a comment.
David D
Rating:
5.0
Customer did not leave a comment.
Kim K
|
Overall Experience
Rating:
1.0
First of all, I left a message for the manager to call me and s/he has not - maybe he didn't get the message. On the day I came to get the truck the woman acted like being late was a crime against the nation, even though I was the only person there and they obviously had MANY trucks available. I was supposed to return it by Monday at 9:45 AM and got a call soon after that some man said I had to return it because it was due for service. Not MAINTENANCE, but service, and I had to return it right away. I objected strongly and he said he would check. Soon thereafter some other man called and said it was fine to keep it. Of course, as it is right in the contract that you can call and extend the use if necessary. The front office people need some SERIOUS training.
Ellen K
Rating:
5.0
Super easy to reserve, everything went fast and smooth at pick up and then delivery was again super easy. Will for sure use again.
Mike S
Rating:
3.0
Customer did not leave a comment.
Cary D
Rating:
5.0
Customer did not leave a comment.
lisa c
|
First Impressions
Rating:
4.0
Make sure what all you wanted like a dolly and gas I barely made it to a gas station
Edward E
Rating:
5.0
Customer did not leave a comment.
JOhn p
Rating:
4.0
I had trouble getting checked in via the app. Unsure if it was part of the misunderstanding on business hours or not
Shannon H
|
Online Move In
Rating:
1.0
Rented a 15 foot truck which made it from Mt Pleasant to Lansing area in Michigan (about 60 miles) before the transmission and related systems malfunctioned.
Jon P
Rating:
5.0
Staff at Mt. Pleasant is amazing!
Kim D
Rating:
5.0
Customer did not leave a comment.
Laura J
Rating:
5.0
Customer did not leave a comment.
Diane T
Rating:
5.0
Customer did not leave a comment.
Kathryn E
Rating:
5.0
Customer did not leave a comment.
WESLEY H
Rating:
5.0
Customer did not leave a comment.
Tim S
Rating:
5.0
Customer did not leave a comment.
Jeffrey Y
Rating:
5.0
Your new website, is not user friendly!
Struggled to find the trailer I was looking for in my area.
Steven S
Rating:
5.0
Customer did not leave a comment.
TIM W
Rating:
4.0
Had an issue with the check engine light coming on. No fault to anyone but wanted you all to be aware
Heather B
Rating:
5.0
The best U-Haul in the state of Michigan. It always has a good selection of equipment and is well managed.
Christopher M
Rating:
5.0
Customer did not leave a comment.
Dennis S
Rating:
5.0
Very nice store, and location. Will be using again , and would recommend anyone who needs anything for moving.
Jeffery D
Rating:
4.0
Customer did not leave a comment.
JEREMIAH G
Rating:
5.0
This second time we rented a truck the App still did not work very well, but we did not have as many problems. Since there were not a lot of people moving we had some flexibility and were able to get access to the truck earlier and keep it later than needed. The winter weather did not make moving fun, however, the staff at this location was amazing and helpful.
Julie D
Rating:
5.0
Customer did not leave a comment.
Nathan A
Rating:
5.0
The App was not easy to use at all. Several times it would not load properly and it wasn't easy to access roadside assistance. Despite these problems, we are renting another truck this weekend. The location was very helpful, but the App was not the best.
Julie D
Rating:
5.0
Customer did not leave a comment.
Sydney B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LISA H
Rating:
5.0
Customer did not leave a comment.
Nancy H
Rating:
3.0
Customer did not leave a comment.
Kyle S
Rating:
3.0
Customer did not leave a comment.
kenneth k
Rating:
3.0
Customer did not leave a comment.
Kevin L
Rating:
5.0
Customer did not leave a comment.
Bonnie R
Rating:
5.0
Customer did not leave a comment.
jack h
Rating:
5.0
I was very satisfied with the service. Well done.
Ryan L
Rating:
5.0
Customer did not leave a comment.
Deanna Z
Rating:
5.0
Customer did not leave a comment.
Myra F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christina S
Rating:
4.0
Truck was pretty loud in comparison to others I've rented. Only 1 person on duty so check in was a little slow as they were waiting on other customers.
Steve D
Rating:
5.0
Customer did not leave a comment.
Maria D
Rating:
4.0
Customer did not leave a comment.
Christina D
Rating:
5.0
Customer did not leave a comment.
Lorrie M
Rating:
5.0
Customer did not leave a comment.
William S
Rating:
5.0
Employees are fantastic. Helpful and approachable.
aaron p
|
Online Move In
Rating:
5.0
Employees helpful and nice.
aaron p
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Robert B
Rating:
5.0
Customer did not leave a comment.
Jessica P
Rating:
5.0
Trailer did great!
Christine G
Rating:
5.0
Customer did not leave a comment.
Michaellynn M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
James B
Rating:
5.0
Customer did not leave a comment.
PHILIP S
Rating:
5.0
This guy was great! He helped me back in, took care of everything, sent me this review in an email. He was just really nice to work with. Too bad he couldn’t be on the pick up and drop off too.
Anne M
Rating:
4.0
Shaun was a great help!
Claudia B
Rating:
5.0
Customer did not leave a comment.
mark c
Rating:
5.0
Extremely helpful and knowledgeable and fast! Wouldn’t rent from any other location
MICHELE B
Rating:
5.0
Customer did not leave a comment.
Michael B
Rating:
5.0
Customer did not leave a comment.
BRENTON M
Rating:
5.0
Customer did not leave a comment.
Greyson G
Rating:
4.0
Customer did not leave a comment.
Steve V
Rating:
5.0
Everything went smoothly and easily from check in and hook up to return and drop off. The personnel were courteous, professional, and helpful. Could not have been better.
Robert T
Rating:
4.0
N/a
Dennis S
Rating:
5.0
Great men working here. Glad I met them!
Terry R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carol C
Rating:
5.0
Customer did not leave a comment.
Akanksha a
Rating:
5.0
Great people,and very helpful, will be renting from them again.
Daniel B
Rating:
5.0
Customer did not leave a comment.
Josh C
Rating:
5.0
I really wanted the wiring to be a the big 5 pin located next to the hitch. This is particularly my fault for not specifying but they could have asked. Never crossed my mind….or theirs.
joseph L
Rating:
5.0
Customer did not leave a comment.
TIM W
Rating:
5.0
Customer did not leave a comment.
Colette N
Rating:
5.0
Customer did not leave a comment.
Brandon K
Rating:
5.0
It’s quite hard to find and hidden
Timothy P
Rating:
5.0
Customer did not leave a comment.
Lelia F
Rating:
5.0
Customer did not leave a comment.
jeremy m
Rating:
4.0
Customer did not leave a comment.
Alex B
Rating:
4.0
Customer did not leave a comment.
Alex B
Rating:
5.0
Customer did not leave a comment.
randy s
Rating:
5.0
Customer did not leave a comment.
margie s
Rating:
5.0
The individual who assisted me was amazing! She was very helpful and kind.
Carey P
Rating:
5.0
Customer did not leave a comment.
DON K
Rating:
5.0
Shaun and the team went above and beyond to help me with the correct equipment for my needs. There are U-Haul locations closer to me but I will choose to drive the extra 15 miles for this level of service every time!
Thomas H
Rating:
5.0
Customer did not leave a comment.
Gregg P
Rating:
5.0
Customer did not leave a comment.
Gregg P
Rating:
5.0
Customer did not leave a comment.
Michael S
Rating:
5.0
Absolutely great service! Always with a Smile! Thanks you very .uch, Much appre iated.
Jane B
Rating:
5.0
Customer did not leave a comment.
Douglas T
Rating:
5.0
Customer did not leave a comment.
Rebecca e
Rating:
4.0
this was the second place you had me go as the first one went out of business. My reservation got canceled after I was an hour late. I was driving from Ky and hit traffic I should have received a text or phone call or something before my reservation was just canceled.
Patrick S
Rating:
5.0
Customer did not leave a comment.
MICHELE B
Rating:
5.0
I have recommended this U -Haul storage place and the staff is always so helpful and friendly
MARY G
|
First Impressions
Rating:
5.0
Trailer was rusty and not clean inside but served its purpose. Zelma was less than enthused to be helpful through this process when i interacted with her but Shaun has always been a ROCKSTAR!
Bobbie J
Rating:
4.0
Check tires closer for wires coming out! 3/4 way into trip had to call for road ser. Delayed one hr. or more. Someone hit something and never told your company! about bad tire! Iresponcible Charecters...
randy f
Rating:
5.0
The gentleman at the service desk, was so nice. Answer all my questions.
ROBERTA H
Rating:
3.0
The double lock requirement and not allowing combination locks was ridiculous and made it difficult to coordinate access between the people using it (drove 2 hours only to find we couldn’t get the keys from someone else that had them)
Paying extra for 24 hour access was also excessive, in my opinion.
John H
|
Overall Experience
Rating:
5.0
Employees were friendly, helpful, and very accommodating.
Janae K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christopher H
|
Overall Experience
Rating:
5.0
Helpful staff
Christopher H
|
Online Move In
Rating:
1.0
Can't move in it was locked
michael M
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
Terry B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
izzy p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michigan s
|
First Impressions
Rating:
5.0
Thanks for a straightforward move-in and equipment return. Superb service!
Samuel M
|
First Impressions
Rating:
5.0
No lights, but that wasn't a problem since we didn't usually go there late. I didn't have any issues; staff was friendly, storage units were clean and dry, protected against rodents even though I've never seen any, and everything I needed to do could be done online for the most part.
Triyshae H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeremy D
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Leah H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANTHONY B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LESLIE J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lori L
|
First Impressions
Rating:
5.0
I was concerned that some of my very good furniture could get some warping due to the winter cold and early summer heat. Every piece came home fine. Just needed some Murphy soap and polish. They really do have clean and secure units. I am very happy to say absolutely no evidence of rodents at all!! I would use them again, but hope it won’t be necessary 😊
Ralph G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BLAKE W
|
Overall Experience
Rating:
5.0
Shaun was absolutely amazing and accommodating
Dawn E
|
First Impressions
Rating:
5.0
Excellent facilities and management!
joe s
|
Overall Experience
Rating:
5.0
Employee was very friendly
Daytona V
|
First Impressions
Rating:
5.0
Excellent
joe s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laura S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Clinton D
|
Online Move In
Rating:
5.0
Sean was friendly, very helpful and considerate of our needs. I will always recommend his store to those needing help with moving and or storage.
Ralph G
|
First Impressions
Rating:
5.0
Great guy at the front
Joseph A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Miguel V
|
First Impressions
Rating:
5.0
Super
YUNIER A
|
Overall Experience
Rating:
5.0
Super
YUNIER A
|
First Impressions
Rating:
4.0
General Manager gave amazing customer service.
ROBERT R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT R
|
First Impressions
Rating:
2.0
Uhaul is very slow to fix problems with the online website and administering refunds, but very quick to charge fees. This locations staff was awesome to work with, but Uhaul’s overall customer service is absolutely terrible; it could take hours and an unnecessary run around to get problems resolved.
Tatanaisa H
|
Overall Experience
Rating:
5.0
My only complaint is, it should be 24hr access with out paying extra.
Richard L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GREGORY J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GREGORY J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Krystal L
|
First Impressions
Rating:
5.0
Great service. Extremely personable and helpful.
michael l
|
Overall Experience
Rating:
3.0
Too expensive price increase was last straw
MATTHEW K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard L
|
First Impressions
Rating:
5.0
Friendly and professional staff.
Ronald T
|
First Impressions
Rating:
4.0
Shawn is the man!
STEWVEN O
|
Overall Experience
Rating:
5.0
The people there took an interest in making sure that I had all that I needed. They went out of their ways to be helpful.
michael l
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Johnrobert I
|
Overall Experience
Rating:
5.0
I been there in this storage for some years now when it was another company and they have honored my account and have kept my stuff safe and worked with me in the hard time so migwetch to all the staff and managers who have helped me
REBA N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daniel M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MATTHEW K
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MICHELLE W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronald H
|
Overall Experience
Rating:
1.0
Uhaul storage forces their customers to purchase one of their locks to start. Then cuts a customers second lock off storage unit because they need to know when we are in and out of our unit. So they put second lock on of theirs and makes customers go in the office pick up the key and then has to drop off the key once you're done. If I had more time to research storage places it would not have been this particular one!!
Tammy W
|
Overall Experience
Rating:
5.0
The staff are friendly and helpful.
They take their time to deliver the service you desire in a professional manner. I recommend it for anyone.
Wilson G
|
First Impressions
Rating:
5.0
Both of the guys working in this store are awesome. They go above and beyond to make sure everything works out. These guys certainly are an asset to U-Haul. I would use U-Haul again based solely on the experience of the employees in this store alone.
Robert C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
David B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael E
|
Online Move In
Rating:
5.0
Doug was GREAT! Very friendly, helpful and went above and beyond
Ladonna s
|
First Impressions
Rating:
5.0
Facilities and staff were excellent
rhonda m
|
Overall Experience
Rating:
5.0
Wonderful customer service! Friendly staff, fast and efficient!
Frances M
|
First Impressions
Rating:
5.0
Sean was amazing and very helpful
Robert C
|
First Impressions
Rating:
4.0
The only downfall was the need to have an associate unlock the unit during business hours. This was not convenient for my retail work schedule, but it did make my stuff feel more secure I suppose.
melissa m
|
Overall Experience
Rating:
1.0
The contract originally signed, stated access to units anytime. But the lock and need to get staff to open the storage anytime I need to access my unit is not exactly convenient. Will not recommend.
Shyamgopal M
|
Overall Experience
Rating:
1.0
The day in returned my truck out was raining the person at the counter didn't want to go out to check my truck 2 days later my account hit and is more over drawn because your person didn't check it
Heather S
|
Overall Experience
Rating:
5.0
Very clean.
Steven S
|
Overall Experience
Rating:
5.0
The manager, Shaun, was willing and quick to act to see that all of our needs were met and that we had a positive experience with U-Haul. Shaun was professional and courteous. We appreciated his help.
Robin H
|
Overall Experience
Rating:
5.0
Very friendly / helpful
jullie d
|
First Impressions
Rating:
1.0
Lewis Fillenworth manager was very rude, intimidating and not at all helpful. He insisted I buy only a lock from them was told I could return if not used. He Would not refund my money. Bad service
Randi v
|
Overall Experience
Rating:
4.0
We had our stuff stored for about 3 weeks. When we went to move it out our new bed was wet including the box springs. Also a shelf and some boxes that had some appliances in them.
