Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The 24/7 mobile truck share/set up was horrendous and it took over 45 minutes of my 6 hour reserved time to just get the truck sorted with the mobile chat. Would not recommend. What a waste of time.
Benjamin N
Rating:
5.0
Customer did not leave a comment.
Leslie N
Rating:
5.0
Customer did not leave a comment.
Christine R
Rating:
1.0
As mentioned I was ripped off and will NEVER rent a U-Haul again
Chris M
Rating:
1.0
I tried to call twice and each time I waited over an hour to talk to somebody but eventually hung up as nobody answered.
Leaving a customer on hold for over an hour is just not accepting.
David N
Rating:
5.0
Customer did not leave a comment.
David F
Rating:
5.0
I am a Scout leader and wonder if there a discount rate for scout groups. We use your vehicle during fundraising and camps every year?
Rosalio B
Rating:
5.0
Customer did not leave a comment.
william p
Rating:
5.0
My first time, it was great! Thanks
Ryan f
Rating:
5.0
Customer did not leave a comment.
Michael H
Rating:
5.0
Customer did not leave a comment.
Moira V
Rating:
4.0
The booking system may need an upgrade. My exchnges with it left me confused about whether I did or did not have a reservation. I visited the shop a day early and got it strightened out, but the incident left me wondering how good the U-Haul computer system is. No "tap" for payment may also indicate system that is not up to date.
Dan R
Rating:
5.0
Customer did not leave a comment.
Steve H
Rating:
4.0
Customer did not leave a comment.
Hootan R
Rating:
3.0
Customer did not leave a comment.
NADER P
Rating:
5.0
Great customer service and fast installation.
Matthew S
Rating:
5.0
Helpful and Friendly staff.
Richard H
Rating:
5.0
It was an absolute pleasure getting my hitch installed at U-Haul. The booking process was simple, I had a confirmation email sent immediately, the store was spotless, the woman behind the counter was lovely, the job was done well and in the agreed upon amount of time. U-Haul's hitch installation price is right too... the estimate from the Audi dealership was much higher. I'm very impressed with this service and will absolutely recommend. Thank you.
Ann G
Rating:
5.0
Customer did not leave a comment.
Mohammad M
Rating:
4.0
Customer did not leave a comment.
Ian M
Rating:
5.0
Customer did not leave a comment.
Kevin L
Rating:
4.0
A $20 rental ended up being $51 with all the fees and extras. Then tried to charge me for gas after driving 6km. Hate being nickel and dimed.
Brian W
Rating:
5.0
Customer did not leave a comment.
Danielle B
Rating:
4.0
Customer did not leave a comment.
Peter P
Rating:
3.0
Check the safety on the truck I rented. When braking from speed, especially when loaded going downhill the front suspension started shaking violently and felt like it was all about to come apart. Ford death wobble? I delivered the truck 5 minutes before the end of the day so I didn't have time to explain the severity of the issue. The truck should not be driven full of stuff down any hills in my opinion. It was a little sketchy once or twice coming from vancouver.
Shawn P
Rating:
5.0
Everything was explained to us very well and the work was completed in a timely fashion so we're very happy with the work done by U Haul.
Noreen C
Rating:
5.0
Customer did not leave a comment.
Nicholas C
Rating:
5.0
Customer did not leave a comment.
JACEK K
Rating:
5.0
Customer did not leave a comment.
Sudhin S
Rating:
3.0
Customer did not leave a comment.
Lynn P
Rating:
5.0
Customer did not leave a comment.
ANDREW V
Rating:
4.0
I think the fuel tank should be full when you drive away so then the renter just has to top it up when returning
Blaine A
Rating:
4.0
Customer did not leave a comment.
michael w
Rating:
5.0
Customer did not leave a comment.
Amyn J
Rating:
5.0
The person Subin Sunny was absolutely great. I felt he was very friendly, customer oriented, showed me different bike racks at different price levels that would fit my e-bikes. He was very efficient and showed me how to operate the bike rack, how to take it on and off, and I appreciated his friendly approach.
Alexandra T
Rating:
4.0
Customer did not leave a comment.
Caroline S
Rating:
4.0
Busy location, more staff
James N
Rating:
5.0
Doing a good job. Nice people you have working there
TOM K
Rating:
5.0
Drop off was quick and efficient.
Highly recommend.
Monica I
Rating:
5.0
The inside counter staff were professional, polite and very pleasant... Same with the people outside, who helped install the cargo trailer on the hitch and ensure we had all the necessary supplies and instructions. It was a really great experience; just delightful, helpful people to deal with.
lyndsay s
Rating:
4.0
had a hitch installed on a 2023 Ioniq 5 EV... took a little longer than expected, however it was done 100%... so worth the wait... installer showed me the issue... did not take off bumper which is a plus...
george w
Rating:
5.0
Customer did not leave a comment.
Dana S
Rating:
5.0
Customer did not leave a comment.
Manuchehr N
Rating:
1.0
Truck broke down twice, very disappointed
Paul B
Rating:
1.0
Customer did not leave a comment.
Zach S
Rating:
5.0
Customer did not leave a comment.
Farzad R
Rating:
5.0
Customer did not leave a comment.
Yuri Y
Rating:
5.0
I recently got hitch work done at this location on my toyota venza. The hitch guy (Subin) was skilled and managed time well. Despite being busy, he gave my vehicle full attention and got it done efficiently. Couldn't have asked for better experience!
Xing Z
Rating:
3.0
less expensive - should have gone to Enterprise $85 with 200km free :(
William W
Rating:
5.0
Customer did not leave a comment.
Justin D
Rating:
5.0
The service was great and Subin was extremely helpful going beyond what was necessary. He helped me by replacing my burned out brake light as he was finishing.
stuart d
Rating:
5.0
For me personally, open at 6am but on the whole you provided an excellent, efficient service - thank you.
Andy B
Rating:
5.0
Customer did not leave a comment.
Alex P
Rating:
4.0
Customer did not leave a comment.
Sun H
Rating:
5.0
Great customer service and outstanding staffs working in and out.
Ruby M
Rating:
5.0
I was here at noon to fix the wiring bracket ; the hitch guy here helps me to fix it and he was very helpful & kind.
I will highly recommend him for hitch and wiring install.
David B
Rating:
4.0
This is the 6 - 7th time I've rented from this location....and on each occasion all has gone well. But today I was truly disappointed by some poor customer service by two locations, both your North Vancouver location (1410 Main St) and a local depot (The Bitters End Boat Exchange in Gibsons, BC....where I also live). Let me explain. 4 days ago, I rented a trailer from your North Vancouver location, as my local depot (The Bitters End Boat Exchange) did not have available. When I called them (The Bitters End Boat Exchange), they said I would be able to rent/pick-up a trailer in Vancouver, and then drop off here in Gibsons...even though I was unable to set this up online. They (The Bitters End Boat Exchange) said they would arrange with North Vancouver office. I would suggest you contact them (Dwayne at The Bitters End Boat Exchange) to confirm. Today, when I was expecting to drop it off in Gibsons, where the trailer was location at my home (in Gibsons), I was called by North Vancouver office and told trailer must be returned to North Vancouver by 2pm, or their would be high penalties/costs. I called Dwayne at The Bitters End Boat Exchange letting him know of the situation, and he said "sorry about that....guess you'll need to return trailer to North Vancouver". So I took the day off from work, immediately booked a ferry (@ $75), and returned the trailer on the earliest possible ferry (returned it at 2:20pm). All the North Vancouver office could say (2 different representatives), was "read the contract....it must be returned to same location". I explained that The Bitters End Boat Exchange said they would arrange, but they didn't seem to understand or care about my situation, and simply wanted the trailer returned immediately. If I go online to uhaul.com, The Bitters End Boat Exchange is a U-haul location. depot, etc. So does this mean a customer cannot rely in what they are advised by an agent or representative of specific U-haul locations? Again, I am truly disappointed by both locations concern or appreciation of my situation today, including the time and cost it required of myself. -Todd Schumlick 604-935-9484
Todd S
Rating:
5.0
Customer did not leave a comment.
Ian D
Rating:
5.0
Subin was excellent will recommend him highly
irma c
Rating:
5.0
Customer did not leave a comment.
Glenn L
Rating:
5.0
Customer did not leave a comment.
Glenn L
Rating:
5.0
Customer did not leave a comment.
Tom K
Rating:
5.0
Train call center employees to do the job properly and not make random changes... I ordered a 20 ft truck which was charged to a 15 ft van. I ended up with a 27 ft truck and it screwed our ferry rez.
Heath O
Rating:
5.0
Customer did not leave a comment.
Jeffrey M
Rating:
3.0
Customer did not leave a comment.
Mohammad H
Rating:
4.0
Everything was good
David S
Rating:
5.0
Customer did not leave a comment.
Ehsan E
Rating:
3.0
Too much work to fill out the app. Trucks was very dirty I made a comment to the staff. Location is usually very well run something was off today
Michael S
Rating:
5.0
The staff were helpful from the start.
The van was clean.
Pick up and drop off was hassle free.
Excellent service!
Beatrice R
Rating:
4.0
Customer did not leave a comment.
Mohammad S
Rating:
5.0
Customer did not leave a comment.
Kiu A
Rating:
5.0
Customer did not leave a comment.
Farshad S
Rating:
4.0
the people are awesome - the parking is a gong show. the woman at the counter was great and sabin, the installer, thought he heard me say something bad about the install - which i hadn't - to the person i was with and kindly came over and asked if everything was ok to make sure that it was.
Deborah S
Rating:
5.0
Customer did not leave a comment.
Brian E
Rating:
4.0
The app is 100% awful.
Tried at least 10x to create a file. It never let me go beyond entering my name. Deleted the app and downloaded again to my phone, nothing worked. Useless
Nico S
Rating:
5.0
Customer did not leave a comment.
Ivor B
Rating:
5.0
Excellent
Ayub N
Rating:
5.0
Customer did not leave a comment.
Gu C
Rating:
5.0
Customer did not leave a comment.
HEIDI U
Rating:
5.0
Customer did not leave a comment.
Barbara D
Rating:
5.0
The staff was professional and courteous. It was a pleasure to do business with them. The technician was so helpfull and took the time to answer explain all my questions. A+ to him!
Garwin S
Rating:
5.0
What a great staff. So professional and really pleasant .
Victor M
Rating:
5.0
Customer did not leave a comment.
LINDA N
Rating:
5.0
Customer did not leave a comment.
Andrew U
Rating:
5.0
Customer did not leave a comment.
TERRY F
Rating:
3.0
This location is always slow to get the keys and paperwork complete
Andria I
Rating:
5.0
Customer did not leave a comment.
Desmond P
Rating:
5.0
Nothing, professional and more important painless...
Jason L
Rating:
5.0
Customer did not leave a comment.
Dennis C
Rating:
5.0
Customer did not leave a comment.
Desmond P
Rating:
5.0
Customer did not leave a comment.
EDIK Z
Rating:
3.0
Please make sure your blankets are dry before they are bagged. Thanks, the truck was exactly the size I needed.
Rosalie v
Rating:
4.0
Customer did not leave a comment.
Jose B
|
First Impressions
Rating:
3.0
vehicle should havea minimum of 1/2 tank of fuel on pickup.
Mark L
Rating:
5.0
Customer did not leave a comment.
CARLOS D
Rating:
4.0
Great experience overall - seamless - truck was brand new!
Sally P
Rating:
5.0
Customer did not leave a comment.
Simon G
Rating:
5.0
Customer did not leave a comment.
Alexandre C
Rating:
3.0
Have the right truck.
JAMES B
Rating:
5.0
Amazing
Ayub N
Rating:
5.0
Customer did not leave a comment.
Devin R
Rating:
5.0
When i got there to drop off truck, it was very busy. Big line up. A bit of a wait but, the staff were very professional and friendly. They worked the big line and helped everyone out with their needs all while maintaining their composure.
Julie P
|
First Impressions
Rating:
2.0
The unit is not in good condition there is water entering through the roof and after one day of rain this is a serious problem
Desmond P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
susan h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JONATHAN B
|
Overall Experience
Rating:
5.0
The only issue I had was with the locks that U-haul provided which would rust and get jammed making it difficult to use. You need to consider alternate product
Godfrey D
|
Overall Experience
Rating:
1.0
Nice we’re running all over my stuff, poop everywhere.
When the doors were changed I was only given one day notice. The new doors look flimsy and the installer broke the door jam. My concerns about the security of my locker were brushed off by the employees.
Security was horrible, day one my scan card didn’t work and I was told not to use anymore, just go inside without checking in.
Dana T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JITHIN K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
angel j
|
Overall Experience
Rating:
5.0
Awesome thanks
Ted B
|
Overall Experience
Rating:
1.0
I had a break-in and stolen things.
Dinesh B
|
Overall Experience
Rating:
3.0
the walk areas always have rubbish blowing around. Its a good facility but fairly standard for self storage (I only have Australian self storage to compare to though).
Amanda S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jinsu K
|
First Impressions
Rating:
1.0
Very dirty and damp outdoor storage found bugs in my belongings after under 1 month of storage. Staff outside super rude and always seemed to find a way to block my truck in.
Ryan P
|
Overall Experience
Rating:
4.0
No lock was inside the locker. I had to go to the desk to receive my lock.
Simon W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Taylor F
|
Overall Experience
Rating:
1.0
Stairs only, no elevator.
The passcode I was emailed is incorrect and I was given a card and it doesn’t work.
I was told on my second visit not to worry about the security code and just walk up the stairs . This gives me worries about how secure my belongings are going to be in this facility.
Dana T
|
Online Move In
Rating:
1.0
When it comes to the actual check in for the storage unit, everything was fine.
But the problem was that I also rented the uhaul van because I was moving. I was informed the morning of my move that the van is no longer available. They switched me to the pickup truck. I called uhaul and said that I can't use the pickup truck, as it's too small for some of my furniture and it was going to pour rain all afternoon. I canceled the pickup truck (and the rest of my day was a nightmare as I scrambled to find ways to move my things) and asked for the $50 I get if my rented vehicle isn't available.
The woman on the phone said that I couldn't get the $50 because they're offering me the pickup. She was argumentative and dismissive. She eventually agreed that I should get the $50 but she was rude.
If you look at my file, she's the one that canceled my rental of the pickup truck. I recommend you listen to that tape.
Ryan C
|
First Impressions
Rating:
5.0
Too many vehicles located in such a small space making it difficult to come & go.
Christine R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Alexandre C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES M
|
Overall Experience
Rating:
1.0
They have no respect for their storage at this facility. They literally BLOCK ACCESS to the storage by parking large trucks all around it!! There's ALWAYS a truck close to the storage where the staff is unloading stuff from it. Also on a side note, I once called this location from home. I was on hold for 20 minutes so I decided to drive up to the location... 15 mins later I get there, and I'm still on hold on the phone. There were no one in the office but the front desk person... he had the phone up so it doesn't ring... I'm like why don't u answer the phone... I've been on hold for like 35 mins. He's like this thing rings too much... I need a break from it... unbelievable how rude he was. I tell you, this is one of the worst managed uhaul locations
U can ignore this, or do something about it. Go undercover if u have too... the level of crap your customers have to put up with in this location is unreal. Unprofessional. Do u want them carrying the uhaul name with such disrespect? How much do u respect and value ur company?
Bruce R
|
Overall Experience
Rating:
5.0
The front desk staff and return staff were beyond kind and helpful. Everyone was very approachable and more than willing to do their best to accomodate! I can not say enough good about the experience!
Emma Q
|
First Impressions
Rating:
1.0
This Uhaul experience is the most unexpected in a negative way.
Firstly, the Uhaul Manager requests me to pay a $710.11 towing fee that I never order, and I never observe the towing service. It was extortion.
The towing fee bill the not bill to Uhaul or a bill to myself. It was billed to a non-related third party, except has the truck that I rented's information. Many people rent that truck from time to time. I never request a towing service or observe a towing service. A towing service during the rental period also covered under the insurance contract as well. Uhaul has its own towing service under the contract if towing required. The Uhaul store manager said he paid the towing fee to a third party, so he needed to be charged to my account. It is unreasonable. I suggest the manager. I am afraid a third party was playing the game behind the scene for the sole purpose of financial gain. The RCMP and related organizations needs to investigate this type of Economic crime that takes advantage of the business and innocent people for the sole purpose of organized crime's financial gain.
Emily Y
|
Overall Experience
Rating:
5.0
I had an emergency to leave where I lived..I had looked for 4 hours for a rental van. I came upon Uhaul main st. They were so helpful and supportive. Immediately, I had a rental van and a locker. The person behind the desk walked me to the locker, insured I knew how to enter with the cardlock..the guys helped me understand the working of the van..I really appreciate all the support and kindness ..super people work here.
SHERYL R
|
Overall Experience
Rating:
5.0
Their the best storage so far that I in counted
I will fully recommend to my family and friends.
Marlyn B
|
Overall Experience
Rating:
3.0
I moved out because there was mouse poop all over my unit and stuff with absolutely no food or traces of food anywhere in my unit. It didn’t get into any of my stuff after inspection, but poop was everywhere. I spoke with the manager and he didn’t really have anything to say about it, very much a “what do you want me to do about it” mentality. I asked for help cleaning it up as I didn’t have proper cleaning supplies and mouse poop is really dangerous for women to clean without proper protection, and the person he sent just wiped it off with a rag onto other stuff in my unit. One blanket needed to be thrown out because it was coated too much for me to feel comfortable to get it home to wash it. One lady, who was wonderful, apologized several times for it, but the manager didn’t seem bothered. I moved my stuff out the next day because I had some very expensive books, furniture and linens that I cannot risk vermin ruining. The manager telling me that he’ll clean the floors with peppermint oil more frequently to keep them away wasn’t comforting and clearly not working.
Stephanie B
|
Overall Experience
Rating:
4.0
Good prices that are published online and the access to account online is Beverly convenient.
TAZMIN S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sayed M
|
First Impressions
Rating:
1.0
Unit dirty and smelled strongly of mold. Access to the unit for moving in/out blocked by rental equipment and very difficult to access. Rental staff could not find my reservation so created a new one, leaving my existing one open. Rental agent seemed poorly trained and not helpful.
Victor L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mia N
|
Overall Experience
Rating:
3.0
I had a storage space at this location for about five years. In that time my monthly rent rose by more than 20%, which seems rather steep. My biggest issue is getting access onsite with a vehicle. Beings as it is a truck rental location the lot is very congested and it became highly inconvenient to gain access to the storage entry. The people onsite are very friendly but the experience became too much of a hassle to take things in and out, which I have to do from time to time. Just my experience.
DAN D
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
OLIVIA J
|
First Impressions
Rating:
2.0
Unfortunately there were so many U-Haul trucks on the forecourt that I couldn’t park anywhere near the storage locker. The staff did everything they could to help, but the lot was too full.
Jonathan C
|
Overall Experience
Rating:
1.0
There were so many U-Haul vehicles on the lot that I couldn’t park anywhere near the storage and had to dolly everything over to it. The employee was great and tried to help but was unable to.
Jonathan C
|
First Impressions
Rating:
2.0
We got blocked in when we were unloading and am supposed to drop off truck in maple ridge?? Not a good end to our day.
Christopher H
|
First Impressions
Rating:
5.0
I was very happy with my storage unit, it was easy to access and the right size. Staff were very helpful when I had to rent vehicles or buy supplies.
Vince O
|
Overall Experience
Rating:
5.0
Thank you guys
Jay M
|
Overall Experience
Rating:
5.0
..
woocheol L
|
Overall Experience
Rating:
4.0
The only negative issue was trying to close the storage unit and being transferred to multiple people over the phone. Some of the people sounded quite perturbed to be dealing with me.
Leslie W
|
Overall Experience
Rating:
3.0
I was only able to get outside storage. There was a leak in the roof of my unit. Access was difficult as there are so many trucks close by. Staff were friendly but understaffed.
Brenda D
|
Overall Experience
Rating:
5.0
Thank you!
Darren D
|
Overall Experience
Rating:
5.0
Good service
Kambiz F
|
First Impressions
Rating:
1.0
Poor lighting. The outdoor storage is not convenient for unloading and loading . The employees are rude.
Paula D
|
Overall Experience
Rating:
4.0
Would recommend Ubox to anyone moving .....
opper D
|
Overall Experience
Rating:
5.0
Excellent service, both in St. Catharines and North Vancouver.
Jan M
|
Overall Experience
Rating:
4.0
In Edmonton the staff were friendly and helpful. I would mention that my U-box itself had issues (for example the latch wasn’t aligned, and had to be hammered shut each time I closed it).
Melissa C
|
Overall Experience
Rating:
1.0
My worst experience ever! Never had access as always was blocked with trucks. The unit size is not as they are advertising and not sealed as water gone through inside. Never use U Haul or recommended.
Adel F
|
Overall Experience
Rating:
2.0
The computer system makes any interaction far too lengthy. The inability to get ahold of the right people to have Ubox sent to the right place or accessed is exhausting.
hilary b
|
Overall Experience
Rating:
4.0
Well organized & helpful
Ray F
|
Overall Experience
Rating:
1.0
Unorganized and poorly trained employees. (Probably not their fault) All dealings over 18 months was challenging.
Dana G
|
Overall Experience
Rating:
3.0
Staff charged a 120.00 plus tax for storage when it's supposed to be free if we rented a truck. Explaination was only eligible if from out of town ! not true in advertisement/reversed not profesionsal
Mary J
|
Overall Experience
Rating:
1.0
Worst experience I've ever had, staff very unhelpful and rude, to many hidden costs and fees that should be covered by uhaul especially insurance on your own properties no end of trouble for me. Fail!
matthew t
|
Overall Experience
Rating:
1.0
I have never used your facility and you are stealing money from my credit card and won’t return my calls or emails
