This particular branch always goes above and beyond expectations. I’m glad we have them in our area! Thank you U-Haul!
Cecil MCustomer Reviews for U-Haul Moving & Storage of New Bern
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always someone must be at the counter when customer's arrives.
DJIMMI KService was good. Truck was a pile of junk with 150,000 miles on it. Sure the gas milage suffered from the high milage. the engine would rev really high at stop lights and the truck had issues stopping.
Steven JExcellent management, staff and facility
ANDREW C | First ImpressionsMr. Gregory was very helpful and professional. Also the other young men who were there were helpful.
minerva g | First ImpressionsNothing. The New Bern location has a fabulous staff and the general manager is stellar.
RHYS PPeople working there are very helpful and friendly. Double-check to make sure that the truck, etc., is going to be there as ordered.
George LI am sorry I had to go to another storage space as the 10 x 10 was not large enough! Thank you!
Jettie P | Overall ExperienceThe Representative was curious and professional.
JACQUELINE HThe customer service was not the best for me at this location. I was taken advantage of and overcharged. I've never used this service and if I would have interacted with a better representative it would have saved me over $100. Unfortunately New Bern is a racist town if I were a different color maybe I would have been better assisted. I can't change my skin but I can change where I spend my money.
Keshia FThe facility was very clean, and the employees were very friendly. They took us through how to badge in and showed us on the cameras where to go. That was very helpful. One drawback was that there were several nails and screws on the ground outside of the area where you park your vehicle going into the storage units themselves. Overall, it was a very good experience.
crystal t | First ImpressionsNice guys
Balinda H | First ImpressionsVery pleased with the new UHaul
Karen E | Overall ExperienceThey sold my belongings without giving me any type of notice so I will never use this company again..
Kareem S | Overall ExperienceAt first, the restrooms and inside of the climate controlled areas were very clean. Construction on the inside of the climate controlled area made a dusty mess, that covered my storage items. Also, the last three non consecutive days of accessing my storage unit, I observed roaches scurrying in the hallway and restroom area. Overall, my experience was good, but I was not pleased with the construction dust, debris, or seeing roaches in the common areas.
Jill T | Overall ExperienceThe process was easy and they answered all my questions. The staff was kind and fun to talk to. My only complaint is whenever i set up my storage unit, i talked to the staff member and told them that at the time of my next payment due date, i would be unable to come in and pay and would not be able to access the website due to being out of state and very busy. They told me that they could help me set up an automatic payment through my bank account and that’s what we did. The time came of when my unit rent was due and Uhaul did not automatically take it out and i was charged a late fee of 15$ — I called customer service and explained and they said that i wasn’t set up with the automatic payment system but told me we can do it over the phone (which we did) — they ended up still charging me the 15$ on top of my original payment.
jadyn m | Overall ExperienceNick (not sure if that is his name) was very knowledgeable and kind. This is the only u-haul retailer I rent from in New Bern.
Jeannie S | Online Move InThis was my 1st time using a storage facility! It is clean, very helpful staff. Very pleased!
Karen E | First ImpressionsI have used storage facilities before but none of them provided the quality, cleanliness, convenience and features that the U-Haul of New Bern did. First class all the way. I hope I don't need a storage facility in the future but if I do I will definitely use this one. Thank you U-Haul. You are doing it right.
JEFFREY B | Overall ExperienceEverything was perfect. I did have issues checking the truck in but I think it’s an app issue.
Tamieka G | Online Move InI complemented staff when I left. Place stayed extremely clean with carts available to use. Highly recommend.
JOHN R | Overall ExperienceRented a space for RV. Office staff was great. Lady who was driving truck with flat bed in the yard was exceptional. Everyone helped lessen our pressure. Thank you.
JAMES S | First ImpressionsExtremely happy with the staff and facility. Nice knowledgeable and friendly. It is a shame that some of the renters throw their stuff away in what is supposed to be a share area where other people may be able to use something and staff has to deal with the cleanup.
James C | Overall ExperienceGreat location with easy access for RVs. Electric hook up at RV site has been down and been challenging, however I understand that it has been repaired. Look forward to parking my camper again later this year.
LARRY K | Overall ExperienceThank you
Dianne C | First ImpressionsThank you
Dianne C | Online Move InFacility was fantastic
Eric S | First ImpressionsSo far all is good. My representative was awesome and helpful when I signed and got the key. Very knowledgeable
katie d | First ImpressionsAll very good above expectations. Will be back as needed.
STEPHEN C | Overall ExperienceCustomer service was very welcoming, application process was nice and not lengthy! Overall, very professional and inviting atmosphere! I like the facility, accessibility, and the ease being accommodated! Nice experience!
Lillie S | First ImpressionsVery impressed with all aspects of this facility.
JEFFREY B | First ImpressionsJust would tell them get storage on first floor, could not get my stuff out for a week waiting on elevator repairman
Lisa S | Overall ExperienceVery friendly and great location
ROBERT A | First ImpressionsEverytime there the gentleman working was rude, grumpy and he had no help. The elevator was out of service in August and it was still in October. All of our things were heavy and on the 2nd floor. When someone pushes 3 for third floor it shuts the elevator down. Reported it to the local fire marshal and will be reporting it to the state elevator inspector. If they are not going to fix the elevator they should not rent units above ground level. Frustrated and will not use uhaul again. Many others felt the same way yesterday.
Stephen M | Overall ExperienceSuper nice and extremely helpful. Made me feel like my business and belongings were their top priority. Highly recommend.
Maegan S | First ImpressionsVery friendly very clean very helpful
Yolanda C | Overall ExperienceVery nice facility!
DEMETRICE B | First ImpressionsThe staff were always very courteous and helpful. The storage facility is very clean, well-lit and secure.
Rebecca S | Overall ExperienceElevator kept shutting down when the door was held open to remove belongings. Had to wait for the arrogant U-haul attendant to reset. No urgency to get the Elevator running again.
Louis S | Online Move InCost of small storage I'd outrageous. $40-50 is more than enough a for 5×5.
CHARMAINE P | First ImpressionsFriendly and helpful staff, clean facility
Indira B | First ImpressionsThe GM Greg was absolutely wonderful!!!!! Genuinely gives a great customer service experience and went above and beyond my expectations. I highly recommend this facility to all.
Michele C | Overall ExperienceThe storage units were clean and air conditioned and kept my household goods in great shape. Access was secure and easy to operate. Special thanks to Michelle Ridlehoover for her professionalism and help to ensure billing and payments were processed accurately and on-time. She was a pleasure to work with…thanks.
Ed C | Overall ExperienceMy unit is on the second floor. The elevator stopped working and we were trapped on the 2nd floor. We call the GM on his after hrs cell. But never heard anything back! It was extremely hot on the 2nd floor as well. There needs to be a cooler temperature on that floor. I am disabled and having to navigate the steps was very dangerous. My son had to finish moving my items on the u-haul truck up the stairs. It was absolutely ridiculous!!! Apparently this elevator malfunctions often because the door is help open when people are trying to move their items off the elevator. This must be addressed!!
DONNA E | Online Move InI have always found this UHaul location to have the best people and the facility better than any other.
EDWARD M | First ImpressionsVery clean, staff very helpful and friendly
BILL W | First ImpressionsThere were some hiccups initially with the fob and with the space number assigned, but those were worked out satisfactorily. The storage area for boats and RVs is exceptionally nice. It is completely covered and the surface area is covered in gravel. Driveways are large and there is plenty of room to maneuver. It is well lighted and secure. It is a first class facility!
Kenneth W | Overall ExperienceNice and clean and safe
LORI C | First ImpressionsThe Alarm system is the biggest problem. Seems like nobody knows to put in their password before trying to open their unit. Every time I was ever there, I was blasted by the loud alarms multiple times due to other people. Also there only being one elevator for 2 stories of units is very inconvenient.
SHANE L | Overall ExperienceThus U-Haul facility is amazing! We refer to it as the tajma hall of U-Haul! Thank you for everything!
Kimberly H | Overall ExperienceClean, quick, and easy, staff very nice!!
Navion S | First Impressionsthey made our move enjoyable, every thing was perfect !
Roland S | Overall ExperienceI've spoken to three people at this facility on different occasions and I have always been treated very well, my questions were answered clearly and quickly, and I am happy I have chosen this location to store my belongings.
RHYS P | First ImpressionsThe cleanest storage facility I have ever see as well as the most secure with state of the art safety features...10 out of 10...staff very friendly and accommodating..
DAVID A | Overall ExperienceVery clean and enjoyed storing our boat and camper at this facility.
RICHARD S | Overall ExperienceOur only issue with the storage facility was that the 2nd floor (the floor that my unit is on) has no power. The elevator also stopped working in the beginning/middle of unloading the uhaul. We had to carry everything up stairs. Apart from that my experience was great and Caleb M. (the uhaul storage facility associate I worked with), was very friendly and helpful with everything.
Ariela S | First ImpressionsReached out to customer service twice. Was supposed to get a call from Greg. Never got a call back from Greg regarding the issue of being put into the wrong storage unit. Kim called to ask me to move into the correct one and advised I would have help from the staff. No one was able to help. The alarms went off. I was assured that my payment will be taking out on July 7th due to the inconvenience. They ended up charging me a late fee with no calls or paperwork to my apartment. They went directly to the co applicant on the storage unit. Two weeks with no follow up from Greg. I am absolutely disappointed. With no follow up from management, I decided to cancel my unit at u-haul and move into a different site in town. I will not recommend this facility to anyone in town looking for storage.
crystal b | Overall ExperienceClean and very accessible even on the second floor. Brand new facility.
MARC P | First ImpressionsAll the staff was nice and friendly. They listen to what you want and explain the difference sizes of the storages units and how to operate getting inside the storage unit. They are very professional. I would recommend all friends and family to U-Haul Moving and Storage of New Bern.
CLARICE W | First ImpressionsGreat staff. Very knowledgeable. Very clean establishment. Very convenient. Good price.
Jorge V | First ImpressionsAbsolute best place to store your belongings.Friendly staff,Clean trucks,air conditioning storage And for the price What more could you ask for will differently be using time and time again.
Tim M | First ImpressionsFriendly staff..very accommodating..excellent condition and customer service
DAVID A | First ImpressionsI was actually sad when I no longer needed my space(s), that’s how great the facility is! It’s newer so it’s clean, well lit, and well managed. There’s even covered parking for when it’s raining and you need to load/unload. I have nothing but positive things to say and I’m sure will use them again should I need additional storage in the future!
Kelly G | Overall ExperienceThe online process is convenient, but clearly does not hand-off to in-person use easily or smoothly. Despite the promise on the website to go "straight to the unit" there are security access cards that must be used in a very specific order to avoid setting of facility-wide alarms or potentially locking the user out of the facility upon return visits.
James L | Online Move InGreg is amazing!!! His ability and willingness to go above and beyond for his customers was so refreshing! He was so kind to me and my mother and answered all the questions we and even ones that we didn’t know to ask. This was my first time ever getting storage so I was a bit nerve wrecking but he made it fun and easy! I even had to call him hours after leaving and he was still kind and helpful!
Ashley P | First ImpressionsVery professional
Tim B | First ImpressionsFantastic.
Aaron W | Overall ExperienceBrandy was a truly amazing staff person, everyone else sucked
Sheila F | Overall ExperienceStaff was very helpful
GEORGE T | First ImpressionsGreat team here. Greg was super helpful.
William B | Overall ExperienceBetter than expected!
DAVID S | First ImpressionsI booked a 10x15 unit, on the 1st floor, months ago. I had a move in date of 5/8. When I got there, there was no 10x15 available on the 1st floor. I was told I could have a 5x5 and a 10x10 on the 1st floor. When I arrived with movers from out of state, 1 of the units had padlocks and the other was a 10x5, not a 10x10. Had to move to the 3rd floor. The elevator broke!!! It took a couple of hours to fix. Movers, nor I were too happy. Attendant couple not change my access card to the new unit. Went back yesterday and none of my info was in the system. Had to start all over again. What a fiasco, especially at a brand new, state of the art facility!!
Denise M | First ImpressionsCaleb, Aaron & the rest of the staff were outstanding! The storage facilities were very clean. We always felt safe and had no worries being there after hours.
Robert B | Overall ExperienceVery nice facility and very nice staff . Greg was great.
JOHN S | First ImpressionsClean clean clean! Plenty of utility dollies, excellent customer service!
lilli s | Overall ExperienceVery nice people and facilities
Cheryl R | First ImpressionsThe employee( Kyle, I believe his name was)that was on the shift Thursday evening April 20, was rude and very unprofessional. If, you would like to contact me, I would gladly give you more information on the situation. 757 971 8476 Wasn't pleased at all with him. Thank you
Shirley D | Overall ExperienceThey had some type of computer problem with the customer in front of me and with the printing of my contract that another agent had to print both items for the agent working with us. All three agents that helped me today were WONDERFUL.
Daniel JGreat experience
michael lThey went above and beyond the call of duty to accommodate having the equipment available when I neded it.
James SVery friendly and helpful
TIMOTHY RNothing. Whole staff was awesome!
greg nHi! 8 minutes before close I drove in incredibly frazzled. Aaron greeted me with a smile and was kind and patient. He showed incredible customer service skills. I am grateful for all the CS representatives at U-Haul from start to finish.
lilli s | First ImpressionsJust wanted to mention that Brandy in New Bern was super helpful and accommodating. She helped us for the 6 months that our furniture had to stay in storage until we could find a new home. She kept in touch with us and really went the extra mile to make our experience a great one. Thanks again Brandy.!!
chris dThey over charged me. Said I went 90 miles when I went 30 also said I didn't put gas in the truck when I have a proof and video recording of it. Then wouldn't help me when I called. Going to contact my lawyer for larceny and fraud
CHRISTOPHER NThis location offers excellent customer service.
Robert PEverything is great
MONTY NThe site was great, the UHaul web experience awful. I was run around several counties before I found a place that was both open and would be on your system. LOUSY!!!!
John MEverything was as perfect as always. Great job!
TAYLOR CJust keep doing what you’re doing. Your associates for friendly, knowledgeable, and helpful.
DAVID PIt was an emotional day (divorce after 12 years and the marital home closes on the 28th on top of child custody battle and losing my job all within a month) and moving was already a headache and Aaron made me feel at ease for the first time that entire day. He was so helpful and patient and answered every question I could spit out. Don’t lose Aaron, he saved my life that day. Only thing that sucked really is the pick up place didn’t have the furniture dolly that the website said and when I did my storage unit online poor Aaron had to do it all over again
Devon M | Online Move InReally great service and friendly staff. This is the second move they’ve helped me with and I always have an enjoyable and seamless experience.
Shane MSame as above. Nice and Professional. Helpful.
Tony BSuper nice employee
Helmar WGreat place to rent a truck and a storage locker. Great staff. Everyone is really friendly.
John FVery good service thank you guys
Michael PNothing at this time. Great experience with this rental.
Thomas RNothing. Everything went smoothly.
Diane HGreg is the best. Great customer relations couldn’t be happier Thanks to Greg and team.
Chris FDon't say "what's up" when a customer comes to check in for a reservation. Show the customer where their vehicle is and explain the process of looking over the vehicle for issues and documenting these things on the mobile device (didn't know I was getting a text message until we already drove off). Don't give a customer a vehicle that has 45 miles worth of gas left in the tank. When a customer is nice enough to leave the tank on full, don't put it down as about 7/8 of a tank. Not pleased with my experience at all, don't plan to return to this location or recommend it to others. I put 110 miles as an estimate to prepay. We drove 47 miles, paid over $100 to fill the tank, and returned the truck 6 hours early. The credit is laughable. The mileage credit should be $74.97, we also returned with the gas gauge basically on full from the "1/4 tank (45 miles left to the tank)". A credit of about $105 is unacceptable. Guess you lost decent customers.
Crystal RYou provided excellent service from start to finish. We are recommending you to all our friends and online. Everyone there was nothing but professional.
Diane RExcellent customer service and support. Will definitely use again!!
Norine BEverything was as perfect as always. I rent a trailer to play gigs once or twice a month. The experience couldn't be easier.
TAYLOR CReady to close — and checked me in … But I would love for someone to be in touch with me. 894-761-4758. Jbgunderson@gmail.gmail… this was the WORST DRIVING DRIVE I HAVE EVER USED!!!!!!!!!
Joyce GExcellent service by Brandy .
raymond sI went to a Uhaul closer to my house but they recommended me to a uhaul across town because the didn't have the equipment.
Kenneth HGood service, clean space, clean vehicles.
Curtis GVery friendly and helpful in needs. Answers all questions that you have.
Terry VGreat people!
Robert KThe service was spot on!! The trailer we rented was clean and the gentleman that assisted us definitely knew his job!!
Cecil MExcellent service
Steve W | First ImpressionsNothing
Michael SThe manager and staff in New Bern are phenomenal! Friendly,professional and knowledgeable. They were clear with pricing and how the process works. They went above and beyond to help us and made our storage experience very pleasant. I highly recommend this facility onM.L.K. Boulevard. You can not get a better experience! Thank you all!
Celia P | Overall ExperienceThe manager is very knowledgeable, greeted me with care and was very patient. He took me directly to my storage unit which was wonderful.
Michele C | First Impressionsnothing - your system has been perfected well.
Martin DExcellent experience. Brandi always does a great job. I rent a trailer 2 or 3 times a month.
TAYLOR CI was very pleased
Germaine B | First ImpressionsStaff was friendly and helpful and facility is top of the line. When I took my boat to the storage area, the fob did not work. Staff gave me a second one that worked only one time. Another customer let me in and out and the staff walked me back to the entry with my third fob to make sure it worked. The first space I was assigned (83) was not available because the trailer beside me was taking up its space and mine so that was another trip to the office to get a different space. The signature machine did not work at the first cash register so we had to use register at one and the signature machine at the next one. I encountered two other very disgruntled customers during my multiple trips to the office. The mechanic was having trouble installing something on a customer's vehicle and ran his battery down. He had been there over two hours when I arrived. The other customer had been given a different vehicle the day before, but refused the customer's request to change the paperwork. You have customer service and machinery (fob and signature) issues that management needs to address. The staff lady on duty that day handled it all very very well and should be given a bonus.
Kenneth W | First ImpressionsPrices are high, but the 800 mile trip was flawless. All customer service was helpful and courteous.
Miriam MReceived extremely courteous and professional assistance in renting a storage unit. The facility is clean and appears brand new.
Wallace S | First ImpressionsCaleb was amazing! I had a lot of questions and he was able to answer them. He also clearly explained the process to unload our items into the storage we rented and he explained the return process. Before we emptied the truck, he helped me unload my vehicle from the trailer. Great Employee! Great experience!
Jerry CVery clean and safe
CRISTY B | Overall ExperienceNothing everything was great
CRISTY BFirst class service
Lance WI was told to use the recommended chart to determine the amount of gas it would need to replenish the truck for the gas I used on my short trip. I did exactly that, and the gauge registered exactly the level indicated when I picked up the equipment. After returning the truck and services later settled, I received a statement that I had been charged for 4 gallons of fuel. Naturally, I contacted the store where I rented the truck and twice asked that the charge be removed for the very reason I stated above. Twice, they refused. I feel I am being taken advantage of and that this is a deceptive practice. I will be posting my experience on social media so that others are aware of this sort of practice taking place. Interesting, how renting the equipment entitled me to a months free rent on a storage unit, but I ha be to pay twice for the gas. Sorry, but no thank you.
Scott SFantastic experience. Brand new facility, high tech security. It even has a bathroom!
Jean P | Overall ExperienceI had reserved hand truck when I made my truck reservation. When I got the truck, you were out of hand truck. Very inconvenient.
Martha MThe Woman at the front desk in the New Bern office was absolutely fantastic and incredibly thoughtful. Give that woman a raise!!!
Rex BGreg made it so.
Darlene A | Overall ExperienceNothing fast and friendly service..very accommodating
DAVID ATerrific. I didn’t have to worry about my furniture and the price was right
Mary H | Overall ExperienceThe containers were supposed to be delivered to jacksonville. However, they were delivered to New Bern (an hour away). The process of talking to people on the phone to get them to Jacksonville was very frustrating. I was charged for U-Haul’s mistake and had to call to get that refunded. The girl that delivered the containers was AWESOME. She was friendly and efficient. The pick up from our how was smooth and quick.
Sarah OThe truck I had reserved had a dead battery…I waited an additional hour while the truck was charged enough to actually start & then I was told to keep the truck running for 2 hours to fully charge the battery resulting in excess fuel costs to myself because of a dead battery…One thing I noticed was the 3 red lights across the top above the rear door would randomly come on and stay on for hours…no way yo turn off manually. I would recommend uhaul maintenance this truck to find the cause of this problem that may have a negative impact on all future customers who rent this vehicle.
Juliana Ksuper easy drop off-would recommend
Wendell BGreat place! Great people!
Kimberly H | First ImpressionsHave another clerk in the store
bridget hJust keep up the good work you guys do a great job
ROBERT WNothing. It was a great experience.
Ronald MAlarm is ALWAYS going off. Every single time we visited it was blaring the entire visit.
Jasyn G | Overall Experiencestorage for RV was told I would have 20 amp but didn't know it was minimum time time out when it came back it tripped breakers had to be reset every day when I was unable to do it I lost everything in the fridge was only using 3 amps mostly while power was on unstable and poor electric system I had to leave and find another place
Marty H | Overall Experiencelook forward to storing camper again next year May through Dec
Larry K | Overall ExperienceExtremely helpful and courteous
Cathryn E | First ImpressionsReceived exceptional customer service! Would highly recommend to others!
SCOTT B | First ImpressionsI would definitely recommend this storage facility. We rented a unit and have also rented a truck from this site.
Misty W | Overall ExperienceThey were friendly and helpful. I loved the experience.
Alice J | First ImpressionsGary is all I need to say.
Darlene A | Overall ExperienceBeautiful facility and convenient location. We loved the carts to help move things to our storage location. Everything including rental fees were worth the price.
EDWARD M | Overall ExperienceWe had an issue with the elevator. I tracked down the employees and they made some calls but acted completely unconcerned, if not irritated by our issue. The elevator got stuck on the first floor. After two hours of waiting and trying different things, my husband forced the door closed (no nothing was blocking it) and it started working again. He only had to force it a couple of inches. It looked closed before but obviously was not. The staff was unsympathetic. It did not help my opinion because I had called a week in advance to reserve a unit. When we got there, nothing had been reserved and I had to wait to do everything. No one told me I needed to go in to get the unit in advance. If I had known ahead of time, things (except for the elevator) would have gone much more smoothly. If I had the manpower and the money, we would find a different storage facility. As it is, I would not recommend this facility to anyone.
Allison J | First ImpressionsI'm happy I was finally contacted. Building & units all fairly new. I got a storage unit on the first floor which is nice & it's near the entrance which is nice too. Very secure access & exit with the use of an access card. Very lit so can see to unlock lock, etc. Very reasonable in price. Very satisfied. Thanks U-Haul, MLK Blvd in New Bern, NC!
Debbie G | First ImpressionsThe manager is phenomenal. He went above and beyond to help us.Answered all of our questions and showed us all we needed to know to use the system. We are so happy and relieved that we chose this U-Haul location. I will recommend this place to everyone i know !
Celia P | First ImpressionsVery nice storage unit, price higher than anticipated, first time using a storage unit so nothing to compare to.
DAVID B | Overall ExperienceGreat place I would definitely return..
SHANEQUA L | Overall ExperienceI loved the move in package . Truck Rental and Storage.
Donna W | Overall ExperienceExcellent customer service
murlene e | First ImpressionsAmazing facility
EDWARD M | First ImpressionsFelt very safe at this facility. Loved the security access!!
Vicki R | Overall ExperienceWe have not received our refund yet. I would appreciate notifications when refunded to my account.
ALAN C | Overall ExperienceVery easy access.
ROBERT K | First ImpressionsMade everything very easy and quick.Reception person very knowledgeable and pleasant.
Donna S | First ImpressionsWonderful! So clean and convenient. Staff is very friendly and helpful!
Victoria H | First ImpressionsEverything was very neat and clean and security was updated and on point and I love the way that they conducted business I love this place.
Angela J | Online Move InCaleb was truly helpful, and I do appreciate his quick expertise in getting my account set up for storage.
Karen F | First ImpressionsBrandy was very professional and quick to meet our needs.
Scott S | First ImpressionsGREAT! Thanks!
Jerry C | Overall ExperienceThe staff was super nice and informative. Everything from the showroom to the storage unit was clean. If you need storage, give them a try.
Annette M | First ImpressionsCalib was awesome 👍. Appreciate the customer service.
Robert B | First ImpressionsHaving carts available was very helpful
Robert C | First Impressionsvery nice faciltiy
Ray P | First ImpressionsVery pleasant experience.
Melissa T | First ImpressionsThank y’all so much
Patricia S | First ImpressionsAaron, Caleb and Greg were amazing. Customer service was fantastic.
Patrick M | First ImpressionsThanks! I have rented trailers there and always 5-stars service! The new storage units are great!
Jerry C | First ImpressionsExcellent customer service!
Susan K | First ImpressionsConvenient, but way overpriced for outdoor RV/Boat parking. It will do until I can get it moved somewhere else. Also, my rating of "average" has nothing to do with the service attendant, but your pricing.
steven m | First ImpressionsVery good site Manager is fantastic and all staff are wonderful Thank You!!
Jean M | Overall ExperienceStaff and General Manager friendly and very easy to work with.
RON H | First ImpressionsSuper smooth - friendly and efficient staff and clean facilities. No issues, glad to know there are people who really care about their customers!!
Becky S | Overall ExperienceGreg was very helpful and worked with me moving in reserving a storage unit, getting that set up once I arrived. Best part of the move, for sure! The store is clean and the staff friendly!
BECKY S | First ImpressionsHall way lights were inoperable and never fixed, beven though brought to attention if office. Needed flashlight to see contents of locker.
RON H | Overall Experiencegreat experience
JOHN M | First ImpressionsExcellent work crew. Great personnel
Ray P | Overall ExperienceVery well run location!
Jean M | First ImpressionsVery helpful & explained everything about the establishment excellent experience.
Johnny S | First ImpressionsThe new facility in New Bern is state of the art. The service at check in was second to none. Happy to see this new facility in New Bern. The Staff was very friendly and accommodating. I appreciate them!!!
BRENDA F | First ImpressionsIt would be nice if you had some larger storage
richard m | Overall ExperienceMike was so helpful, not only to me but the group in front of me renting a truck. Very professional, polite, and helpful.
Nina M | Overall ExperienceBrandy the Customer Service Rep. knowledgeable, and very nice to deal with.
Ray P | First ImpressionsVery professionally managed and a clean and convenient storage units.
CHARLESTHOMAS C | Overall ExperienceI
Hector R | First ImpressionsStaff is friendly and called me as soon as storage was available.
Deb P | First ImpressionsMike did a great job. Very helpful, friendly and knowledgeable. Facility was clean and access very easy.
CHARLESTHOMAS C | First ImpressionsThis is a new location and seems to be well maintained hopefully the manager who is also friendly keeps up the good work
kristina w | First ImpressionsRick was very nice and helpful!
Sherry W | First ImpressionsVery helpful staff. Offered suggestions on supplies needed for packing. Very friendly welcoming atmosphere.
Nina M | First ImpressionsThe staff was extremely helpful but my storage unit was compromised by a hole in the roof. I lost a lot of my personal effects some items are irreplaceable.
Luke K | Overall ExperienceUhaul headquarters had a reservation number for me at checkin, but there was no reservations at the local unit. The service person was very helpful in getting us a storage unit.
John M | First ImpressionsGreat people Had everything I needed Wonderful experience
William H | Overall Experience