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Jennifer BCustomer Reviews for U-Haul Moving & Storage of New Smyrna
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employees were kind and very helpful. Recommend.
Bruce RGreat folks!
Jim BJoe & Cathryn Mullican are the best. Very friendly & helpful !
Ron HThe staff went over and above to get me a 15 box truck when the wiring in my tow vehicle was faulty after renting a utility open trailer. Great experience.
Steve GClean, simple, effective
Tim BFast and easy process, would recommend
Joshua HFriendly staff and very accommodating
Dan H | Overall ExperienceThe only reason I did not rate excellent was due to the after hours checkin process. I did not have the app, or an account, so each time I tried to get a one-time code, the uhaul.com screen would close when I went to my email. I ended up having to use 2 devices to verify who I am.
Joseph SI ordered 2 furniture dolly ans 2 hand dolly only got one hand dolly this threw my whole moving into a world wind and I dont think this is acceptable I think I need some type of discount on my bill
Alexis TEverything went so well, I can't think of any improvements.
Katherine CGreat communication. Very professional, friendly and efficient.
Amy CStaff was helpful and kind both at pickup and drop off!!!
Steven BI informed the attendant I needed a box that would accommodate 12' panels of drywall. I was told the box was 12'6" deep; it's only 12' which meant I had to strap the rolling door down as it wouldn't fully close. Truck had only 1/4 of a tank of fuel in it. I couldn't adjust the driver's seat.
John SThe staff at this location are extremely friendly and helpful. I will make sure I rent from them in the future.
Gwendolynn SYour phone app sucks and never could get it to work.
Blake HThe entire experience was excellent. I would rent again from the same location. I was very impressed.
Joyce MGreat service! Johnny was excellent! Look forward to using this service again. Thank you!
John KI put gas in when I brought it back. He charged me for gas for no reason! guys got an attitude I’ve been renting from U-Haul for years multiple times a year when I got there had to wait 15 minutes in the office don’t know where he was?
Mike CThis location has always been great. But, don't put dollys and pads in the truck when people don't want them. It takes up extremely valuable room, rught at the entrance. It's just a move that upsets us when we rent the truck and can't use all of the room.
John TVery friendly staff. The entire interaction both coming and going was easy and efficient.
Carl BGreat people with a hello, how can i help you, when they walk in. Not dead silence for 30 seconds. Acknowledge there is a customer standing at the front desk, by saying ill be right with you. Dont tell a heavy set large man his voice is too loud. When all he said in his normal voice, is are you ready for my credit card. Insulting a customer immediately after being told the wifi is on when you thought it was off for 10minutes is unprofessional.
Ty MWas very nice
Daniel SAwesome kind people.my go to store every time.
joseph dIf I could give 100 stars.....Catherine was amazing!!! There were few mix-ups with the location and type of truck and Catherine went to bat for me and got me the perfect truck for my move, and at my local uhaul. She was seriously so nice! There are REALLY good people in this world!! Thank you Catherine!!! I'll never forget how awesome and kind you were to me during my move!!
Mandi MDid not know why rat trap was in unit. Called the office and was told no rat issue but traps in each unit. A small sign would have been nice and saved a call to the office.
Vicki E | Online Move InPhenomenal!
Antoine Dgood attention. Quick management
Carlos RThis location has always been dependable
daniel jWindy and staff were professional and helpful.
Tina A | First ImpressionsI would give Joe and Catt 10 stars instead of 5 stars, if I could. From the first time I called them at their New Smyrna location to get some basic information about my first ever long-distance rental, they were both awesome. They patiently answered all my questions and gave me great extra advice for my trip. And when there was not a truck of the size I needed available for my date, they drove to a nearby town to get a truck for me at another location and bring it back to New Smyrna. I almost never write reviews for anything, but these guys absolutely deserve my highest praise. I couldn’t recommend them more highly if you need a rental truck!
Barry SThe worst u-haul branch.
SARI NThe lady working the counter really needs a refresher on customer service interaction. If there was a UHaul anywhere other than this location I wouldn’t recommend this one.
Steven RAll the men I felt with was helpful and friendly but the older lady that works there wasn't the friendliest.
Robert D | Overall Experienceless paperwork would be nice other than that it was all great,thanks
Manfredo BQuick and easy
Victor VCustomer service was perfect picking up and dropping off. The staff was very friendly & informative.
Edward OI had to clean all the windows inside and out
Craig Cevery thing was fine equipment was there as ordered and worked as described
stephen SVery friendly and courteous. Only issue was I wanted a north facing door, but one was not available. No fault of theres.
SHERRY C | First ImpressionsEverything was great and the cost was fair for the equipment we used. And when we returned the trucks sales people were very friendly and helped us a lot especially nictoria
GEORGE CThe only thing I had a problem with was I moved out early and couldn’t get any of my remaining days that I paid for reimbursed. That’s my only complaint.
Elizabeth F | Overall ExperienceIt was all very very good. Catherine at the pick up location went above and beyond, Johnny was very helpful too. Thank you, Laura and Peter Lamberty
Peter LGood service
George FNot a thing...
Lori SVery kind
Gregory UGreat service!
Michael BThe employees and managers at this location are the best of the best!! Friendly, helpful and just all around wonderful people! Highly recommend this location for your rental and storage needs!
Andrew W | Overall ExperienceTop notch across the board.
David BI had a horrible experience at this location. First of all there was a police blockade on my way there so I barely made it before closing . Upon arrival I was greeted by the counter representative at the front door by saying “You’re at the wrong location. We don’t have any drop offs tonight” No hello, how may I help you, nothing. When I told her I was trying to check into a storage space she went within earshot of me to complain to someone in the back about how there was only 2 minutes left etc. very unprofessional. Once we finally started after I pleaded that I was only checking in because I had return the truck the following morning at 7am I was told by the GM I’d been given false information from the customer service center. Apparently there are fees associated when checking for a “free” storage. I was told by Willard I wouldn’t have to pay anything upon arrival but Joe the GM said that’s incorrect and they always charge for insurance and a lock. I was actually unprepared to pay for anything which is why I asked Willard before going what I’d be paying out of pocket. When I asked the GM for his first and last name I was given an impolite response that “I’m the general manager, my name is on the front door!” How rude ? I will be going to corporate to report this experience also. It was very unpleasant for a college student just trying to get all moved in before class starts back Monday. So sad to be treated that way.
Marla C | First ImpressionsNothing. Easy to setup on the computer & pickup was quick
Wayne MPoor customer service. Long wait for a reserved truck. Poor attitude. Training desperately needed for how to treat and talk to paying customers. Fuel was not full as expected. When I went back in was sternly told to put it in the email that I was sent. No mention of the email at time of rental. Very rude and uncooperative.
Nancy GDealing with the staff at this location was a complete pleasure! Everyone went above and beyond to make sure that all our needs in a storage facility were met. This is an exceptional location!
Dave H | Overall ExperienceThe staff is very friendly and helpful and storage units were very clean!
ALICIA O | Overall ExperienceGreat employees at this location!! 👍
Richard jAlready a Great Staff 👍
Richard jBest U-haul experience yet! Everyone was incredibly nice and helpful! Equipment was very well maintained. Extremely easy pick up and drop off.
Clay Wgreat experience
john hI've rented from this location before and dropped off here before and the service has always been top-notch. The family that operates this location is first class and makes the customer experience their top priority. Extremely friendly and knowledgable. When I need a U-Haul truck or storage unit in the future, this will continue to be my first choice.
Scott HNothing
Jim SThe WORSE customer service I have ever received in 60 years. Joe the manager should be terminated along with the customerservice representative!! If you have a upset customer they should learn to descalate. They will NEVER speak to me in the manner which they did again!!!! Someone with management should definitely follow-up on this issue. I have my conversations audio recorded and Joe recorded on my dash cam. They're about to become Internet famous. Again, they will NEVER speak to me in this manner again and get away with it!
James KI don't think you need to do anything. Everything and everyone was great 👍!!!!! And I'm a woman. Thank you for a great experience New Smyrna Beach U-haul
tabatha HYour stuff will be locked in the storage unit and also behind a access control gate.
Russell S | Overall ExperienceThis facility was easy for me to access and the staff was always friendly and helpful.. the office always had boxes and packing paper available for purchase which made it very easy to consolidate things we were storing.
Pam J | Overall ExperienceThis uhaul team is exception. So friendly and helpful. Going above and beyond to make sure our needs were met.
AMELIA A | Overall ExperienceProperty was very well maintained. Staff was always super friendly. If I ever have storage needs again, I’ll definitely come here.
Roberta S | Overall ExperienceManager Joe was very accomodating and work with me through a difficult time and waived my extra fee so i could clear my storage , also Jonny was very nice and super easy to talk to
Nakesha H | Overall ExperienceThe staff went above and beyond to assist and find solutions to help with our move.
AMELIA A | First ImpressionsStaff is awesome!
MATTHEW F | Overall ExperienceCatherine was amazing to work with and was so helpful, kind and honest!! I would recommend this facility to anyone looking for this service!!!
ALICIA O | First ImpressionsStaff was very supportive given the fact that I got sick and couldn't get done on time my agenda. Thanks so much for your great support 🙏❤️
Sarah S | Overall ExperienceThanks
THOMAS H | First ImpressionsThis facility and only this facility is what I'm talking bout. Not just any uhaul facility
TOWAI P | First ImpressionsThank you I was very satisfied it was needful
carolethia m | Overall ExperienceThe staff was so friendly and supportive when I came in. The pleasant attitude from Mr. Johnny let me relax and very grateful
Tashunna W | First ImpressionsLady here goes out of her way to help Thanks !
Paul E | Overall ExperienceGreat service. Your website and use of technology was perfect. Thank you.
Kevin W | Overall ExperienceThe facility is very nice. Unfortunately I made payments automatically from my account not knowing that I would be charged the full month for my unit when leaving after paying for the full month on the first of each month. I returned my access on the 4th as we emptied the unit. I was told to contact manager on Monday as they couldn't approve my request then. I contacted the number on my paper and talked to U Haul rep that would contact management with my request and have them call me. I stopped today with no return call and was informed no refund would be given. Management does not approve at that site for any refunds. I paid for an air conditioned unit for over two years and no partial refund for 4 days. Way to go, Thank you.
Linda E | Overall ExperienceEasy access
Lynn B | Overall ExperienceI appreciate that the entire rental process was online and the speed that I was able to complete the process. When I arrived onsite the service in the store was excellent and I was able to move into the unit quickly with no issues. Before contacting U-Haul, I contacted 5 other storage companies in the area and never received any communication back from them (1 picked up the phone but had no units). Great job! Thank you 👍
Kevin W | Online Move InThe nicest people!!! Very friendly.
Linda F | Overall ExperienceGreat management.
RONALD G | Overall ExperienceThis is my second time, renting a storage unit, and they have been very accommodating and very kind. This will always be my go to storage place, and I would highly recommend it to my friends!
AMY K | First ImpressionsTrailer was not clean
THOMAS H | First ImpressionsThank you, you met our needs.
Thomas V | Overall ExperienceThey are a good place to storage with.
ernestine g | First ImpressionsJonny is amazing in nsb fl officer súper profesional and helpful:)
America P | First ImpressionsWe unloaded half a truck before bringing we started to bring items into the storage unit only to discover a Large wet area. Wet: *Two abutting walls (one concrete and one drywall) *Wood running along floor and between the 2 abutting walls were wet. Source of water: The exterior concrete wall is probably where the water was leaking in from the outside. Tag on doorknob said "Customer Ready" but clearly this space was not ready. It was a huge inconvenience to reload the truck, cancel the rental, and find another storage unit on short notice. The offer of first month free storage with truck rental is not helpful if the u-Haul facility only has a wet storage space available. There was nothing-not climate controlled or a larger unit available to rent at this location.
Dianne F | Overall ExperienceVery accomidating and understanding. Loved dealingv with the employees , very helpful easy , hassle free and Convient New symerna beach trumball rd
Giuseppina C | Overall ExperienceThe woman at the desk who assisted us was amazing!
Patricia I | First ImpressionsGreat facility and World Class Team. It's been great using your facility and equipment. Clearly the best choice for Uhaul and any storage or truck rental needs.
JOHN R | Overall ExperienceEveryone was pleasant and very accommodating..very good experience..
Jane M | First ImpressionsBrief, but good experience
ruth s | Overall ExperienceThis is my "go-to' place for renting trucks (several times) and purchases of boxes. And now, storage space. Joe and the others are always so helpful and upbeat. Great job!
Garry M | Overall ExperienceI had my surveyor’s machete in my hand… it has a beautiful leather sheath. Both are made in England. For some crazy reason I set it down in the bay near the door to sweep, not sure why it didn’t get put in the truck right then. Left the door cracked when I left because there was a nice breeze. There was hurricane Ian about a month ago and I believe that water flooded my unit… things were rusty and musty. Well, as soon as I got to my new unit, I realized that my machete was left behind…. So I freaked out and called. The guy who answered said he would check and he was going to make a note in my file. I raced through unloading the truck and hurried back down to the Turnbull Bay Uhaul in record time. Unfortunately they all avoided me when I got back, lotta folks getting propane in prep for this new Hurricane Nicole. They the lady manager who lives there is/has been rude and short with me in all my dealings tells me to go look for it. I get to the unit and the door I left slightly ajar is closed tight… not good. Sure enough the machete that was in my hands a couple hours ago is long gone. I question all three…. Husband/wife manager team, the guy who works there. Nobody knows anything and nobody closed the door initially. The lady finally said she just pushed the door closed on her way walking by. That’s BS… she checked the unit to make sure I swept…. Just like she hurried out to the Uhaul I was returning to make sure it was swept. She also flipped the metal clasp closed on my storage unit I had just cleaned out, she didn’t just push it closed walking by. I’ve had that machete and sheath for awhile… bought it with my own money so I would have a personal tool while I was land surveying. They all denied even taking my call about it. I know in my heart that they found it and stashed it before I got back. Absolute thieves. I’m so glad I switched to All Aboard… they prorated my month there, when Uhaul charged me the whole month even though I stayed 10 days. Check the camera footage from your own store and I guarantee you see a Uhaul employee taking my machete from unit 339 on Tuesday November 8 after I left approximately 9:30am. So check cameras between 930 and noon. Thank you for the opportunity to vent about this serious issue. -Jay Dennis
jay d | Overall ExperienceJoe and Kathryn are the Best !
edward m | Overall ExperienceMy unit flooded and instead of draining out the front where it can in it was blocked by a concrete ridge built up to keep water out.
Jonna K | Overall ExperienceLost a tv due to moisture in storage unit
michael h | Overall ExperienceProfessional and caring staff.
edward m | First ImpressionsThey were super helpful and friendly
THERESA M | First ImpressionsKatherine at New Symerna Beach. Fl UHAUl was amazing accomidation anid friendly! Would recommend using NSB UHAUL 1000%!!
Giuseppina C | First ImpressionsMy storage unit smelled like mildew, the light didn't work inside the unit so it was pitch Black in there, the staff are never in the office and rarely answer the phone after 12:00 p.m., and whether it's Florida state law or not, calling and sending my 78-year-old mother bills for my storage unit is unacceptable. I was told that that was an emergency contact and before I was even late paying last month's rent, my mother was contacted repeatedly causing her deep stress and worry. This month, my mother was sent a bill for my storage unit! As an emergency contact! I wasn't even late with rent! I don't understand the need to harass a 78-year-old woman more than three times in one week over a bill that's not even late. I will never do business with U-Haul in any fashion ever again nor will I ever recommend anyone else do so.
Michele B | Overall ExperiencePlace was not clean. Moved in on June moved out 4 Months later and ants everywhere from cracks in walls .
stacey e | Overall ExperienceThe Staff was behind helpful!
Tamara W | First ImpressionsWill miss both of you. Its been a lovely almost 2 yrs, we have history. God bless you both. Big hugzzzzz. We have moved a bunch with our jobs and this was far the best experience. Almost like family!
richard W | Overall ExperienceVery helpful
Marie P | First ImpressionsThe staff was professional. Getting a storage unit was fast and affordable. I would come here again
Kathleen W | Overall ExperienceYour service to me was always friendly and kind. You REALLY helped me through a very difficult time. Thank you so very much. Janet B
Janet B | Overall ExperienceEvery one was helpful, but Joe, in particular, was very helpful walking me through the receipt of UBox and notifying me of its arrival to facilitate the move of my stored goods to my new home in Connecticut. Thank you all
patrica p | Overall ExperienceCustomer service (people) great! Exterior appearance of facility always clean and secure. However some of the storage units are old and need interior updating (rolling doors, insulation, moisture migration). Rate competiveness (at times) not up to newer local/area comparable facilities. Finally, an Above Average rating, the people!
JEFF S | Overall ExperienceThis U-Haul facility is excellent. Joe & Cathryn are beyond exceptional !
Kay w | First ImpressionsThe people who runs this location are excellent.
Larry M | Overall ExperienceThis was my first time using a storage facility and it was an excellent experience!!! Everyone was so nice and helpful and the unit was clean.
Michelle M | Overall ExperienceEveryone I've met at this U-Haul location have been great with people and wonderful to work with!
Bruce R | First ImpressionsStored all our valuables and no problem existed. Went very smoothly.
Larry F | Overall ExperienceStaff is very courteous & helpful. We used u-Haul until our house was ready, & had no problems.
Susan W | Overall ExperienceWe had a storage unit with them for five years and the overall experience was excellent. The staff was always friendly and helpful. The property well maintained and felt safe always. Highly recommend.
ELIZABETH A | Overall ExperienceI was over charged and upgraded
Katrina H | Overall ExperienceLove this facility
Barbara C | First ImpressionsMove-in process was very easy. Joe/General manager was friendly and took me directly to my unit. The unit was clean and spacious.
Michelle M | First ImpressionsVery accommodating, friendly & clean environment! Great experience! Thank you!!! Highly recommend! 5***** rating!
Teressa R | Overall ExperienceThank you team!!
Kevin K | Overall ExperienceWill continue to use when need arises
Donald B | First ImpressionsGot everything moved thank you
Randell H | First ImpressionsWent over and beyond my expectations Great management Best value better quality and clean
Ryan M | Overall ExperienceGreat people and great facilities. Helpful and courteous.
Dale G | Overall ExperienceHelpful, friendly staff. Thanks!
JEFF S | First ImpressionsJoe and Catherine are great.
Judd L | Overall ExperienceFriendly helpful staff. IK have dealt with members of this staff many times in the past with getting propane and moving boxes from them and they have always served with a pleasant attitude.
Michael M | Overall ExperienceGreat friendly service! Very happy with the help and services provided ! Thank you,
Luis C | Overall ExperienceI believe Patricia is the one who helped me and she was awesome. I was stressed after driving from PA to FL and she was very patient getting me taken care of.
Maria P | First ImpressionsMade me feel like family!!!
michael b | First ImpressionsService was good but could never have full access my unit because of uhaul trucks in the way plus my furniture and couch didn't have mildew on it when I put it in there or tons of spiders on everything
Nicholas M | Overall ExperienceReason for less than perfect rating is the staff at this facility doesn’t answer their phone. We tried days after days to reach someone without fail. Left message for them to call us through toll free number. We live 11hrs away. This was very frustrating. We decided to go empty our building.
Lu L | Overall ExperienceThe manager went out of his way to assist me on several occasions
MICHAEL C | Overall ExperienceLove the staff at the NSB storage facility. They are always extremely helpful, friendly, Courteous, and available.
Margaret I | Overall ExperienceEveryone was amazing
Todd L | First ImpressionsStaff very friendly and helpful
John H | First ImpressionsExcellent facility, clean well kept and friendly staff. Highly recommended!
William G | Overall ExperienceWe always use this facility. Always clean and the staff is excellent. Thank you. Til the next time.
Theresa L | Overall ExperienceFrom reservations, to pick up, extensions, and drop off, everyone could not have been more customer friendly.
Jeff G | Overall ExperienceGreat, friendly customer service. Went about and beyond to make us welcome. Showed us the size of the unit and made everything super easy!
William G | First ImpressionsBY FAR THE NICEST AND MOST FRIENDLIEST STAFF EVER!!! We moved back to FL from TN and the manager and her staff was absolutely amazing. They went out of their way to help us not only with our rental truck return, but with our storage unit and offering plenty of FREE cold water during our unloading process. I will use again and recommend to ANYONE within 100 miles of this location
Christopher W | First Impressionsgreat service and very easy
Kasey z | Online Move InThe staff very kind, professional, courtesy and overall I would highly recommend doing business there ,thank you Sam
Sam H | Overall ExperienceGreat staff and all aspects of storage unit rental and trailer rental were so smooth! Definitely recommend this location!
Dawn D | Overall ExperienceExtremely professional, helpful and friendly. Best uhaul experience ever!
Brad P | Overall ExperienceExtremely professional and helpful.
Brad P | First ImpressionsFranklyn was super helpful. He really went above and beyond for the move-in. Well done.
Troy T | First ImpressionsSuper easy to start up and access is convenient. The staff is friendly.
Dawn D | First ImpressionsThis location was always nice and clean, well maintained. The staff was always friendly and helpful!
Joshua M | Overall ExperienceJoe n Patricia were top notch and was ready TO assist me in all my needs and request. HIGHLY RECOMMEND THEIR FACILITY TO ANYONE THAT NEEDS A SAFE AND SECURE LOCATION TO STORE THEIR ITEMS. THANKS N BLESSINGS TO YOU BOTH AND STAFF...
Rick C | Overall ExperienceThe team here was great. Provided prompt service.
Gary K | Overall ExperienceThis U-haul location is just awesome to work with, Friendly, accommodating and great selection of trucks and trailers.
Bradley P | First ImpressionsYou guys are great!
Kevin H | Overall ExperienceI don't care for the access card have to swipe numerous times how much is it for a remote.?
Prestige T | First ImpressionsGreat storage facility! Staff is wonderful and helpful! Love having the storage, but I got a shed in my backyard, so I did not need the storage anymore...thanks again for everything
grace g | Overall ExperienceThe people that work here Joe, and Trish went above to help with my storage, give them a big Christmas bonus!
MARILYN G | Overall ExperienceExcellent staff and leadership team. The storage locations were clean and extremely well kept. Thank you.
Anthony G | Overall ExperienceEasy in and out of Gates. Lots of room for trailer and trucks to get threw. Clean
Patricia Y | Overall ExperienceVery pleased!!
ELIZABETH A | First ImpressionsWould use again. Thank you for the ease of use. Greatly appreciated.
kevin l | Overall ExperienceThey're the best
Robert R | Overall ExperienceCat Mullican was the most helpful person I've ever met. She was wonderful with my U-Haul moving and storage needs, and with the ease of returning the equipment. She is an asset to your comapny. I could never hope for any more pleasant of an experience.
BRIAN N | First ImpressionsNice and friendly staff. Disappointed that our storage unit did not have a light bulb.
richard V | Overall ExperienceI wish there were 24 hour access to contents. We would arrive late and not be able to pick up our stuff until the next day. Other than that excellent experience.
Jared L | Overall ExperienceVery nice employees. Great service. My only complaint is that there are too many Moving Trucks parked everywhere and they impede access to the storage unit.
Sport D | Overall ExperienceAwesome team!
Diane S | Overall ExperienceWell informed and very helpful. I had just gotten out of the hospital and able to store items at facility so a shipper could get them and bring them to Oregon while I flew to my home in Oregon. Awesome couple.
James L | Overall ExperienceThank you New Smyrna team! You made my life and my move a pleasant experience. Customer service is a forgotten art but not here in this office. Thank you again, you're all great!
Diane S | First ImpressionsEvery time I arrived at my unit there were Uhaul trucks in front of my unit ... very inconvenient....
Richard G | Overall ExperienceThe staff here at this particular U-Haul go above and beyond to accommodate your needs. Everyone I encountered was Extremely helpful and even offered additional tips about the area. Five star!
Lynn p | Overall ExperienceGood access, room to turn around vehicles, clean unit.
seth g | First ImpressionsThanks for providing a clean safe storage unit
JASON W | First ImpressionsGreat service. Convenient. Reasonably priced. Clean and well maintained.
Anna M | Overall ExperienceThe owners and crew are aces in your deck. Very nice people. Great.... to say the least !!
Judd u | First ImpressionsVery smart and go out of their way for the customer. They are very knowledgeable about their product that they are representing The couple representing this U-Haul location are a very good choice.
Jane M | Overall ExperienceLllllllllll
Dean R | First ImpressionsThe office staff could maybe benefit from a course/lessons in treating customers a little nicer, professionalism. Moving is a stressful time and the last thing you want is to be treated rudely.
SHERRI B | Overall ExperienceIt was a great experience
Brian S | Overall ExperienceI had gotten a call from a very rude and ignorant employee the day of the move, we will not be using this uhaul again when we move. Thanks
Staci L | Overall ExperienceThe staff are very welcoming and accommodating. I will definitely use them again for my future storage needs.
Lynn G | Overall ExperienceAll the guys were very helpful and polite. They made things a lot easier for us, especially after a long trip and a hard move. Thank you for all your help guys!
David P | First ImpressionsWe used a climate controlled unit. Very clean unit and building. The staff was very kind and helpful as well.
Krystle B | Overall ExperienceSuper nice u haul
sharon g | Overall ExperienceStaff was very helpful and the facility was great!
Emilie B | Overall ExperienceConfusion upon reserving the truck in the begining as to where I would pick up the truck and how many days I was getting. Drop off took awhile. Alberto Castro at the place of drop off was excellent
Richard K | First ImpressionsVery professional
Stephen S | Overall ExperienceOwners are rude an uncooperative.
walsh k | Overall ExperienceFirst time I tried getting a unit they were booked up. Second time I got right in the last unit. Only a mile from my house which made it very convenient. Everyone friendly and I certainly would use
ROBERT N | Overall ExperienceVery friendly and helpful staff!
Tami H | Overall ExperienceThe new lady was professional and polite, but Bob was very grumpy and rude Tony friend/I. I confronted him on it. If I had not needed 2 units this day I would have gone elsewhere!!!
SHERRI B | First ImpressionsAll went well - customer service reps were good
Charlene B | Overall ExperienceMet the need for short term storage for waiting on home construction. Location was ideal.
Stephen C | Overall Experiencegod workers
Raymond C | First ImpressionsI would recommend this place to anyone!
Paige E | Overall ExperienceI was very satisfied with your service.
Marilyn B | Overall Experienceeverything went smooth
Linda E | First ImpressionsExcellent service and staff, very impressive.
Martin K | Overall ExperienceGregory was awsome very helpful ..
Bob V | Overall ExperienceThe staff was always extra friendly and helpful. All were but Patricia Allen especially. And I have recommendedit to my brother recently, but he had already opened and moved into a different facility
adam s | Overall ExperienceExcellent service, very clean, staff the best.
Martin K | First ImpressionsFor the many years with your business it was a pleasure
CHARLES A | Overall ExperienceVery friendly
cleo l | Overall ExperienceGreat team!
Teresa C | Overall ExperienceMax was great
Jennifer T | First ImpressionsEveryone there is always very helpful. Place is easy to use
Rick C | Overall ExperienceAwesome
CINDY R | Overall ExperienceRebecca, your manager at this location is completely on point in all management categories, I was an upper level manager for over 50yrs, until retirement 8yrs ago.She will represent you well to all
THOMAS L | Overall ExperienceWonderful staff very helpful .
richard n | First ImpressionsBest place in New Smyrna
Lina S | Overall ExperienceThe staff at this location couldn't be more helpful. They helped me so much getting my move organized when moving out of state. Very nice and helpful staff who do their job well.
Nancy M | Overall ExperienceHelpful staff with clean storage
Rick C | First ImpressionsThanks you all did a great job
Paul L | Overall ExperienceThe price of the storage unit kept going up and up and up and up. The storage unit I had 3303 water came in from under the door and ruin some of my stuff. But the staff was very nice
ROBERT W | Overall ExperienceThey are very nice and helpful.place is very clean.
Anthony H | ReservationVery friendly and helpful staff!
Judy S | ReservationA little unorganized. A few units were getting new walls so we had to change around to find one that was able to be moved into. Max was great though. He's a real laid back, easy to deal with guy.
ROB S | ReservationNone
Sylvia M | Overall ExperienceExcellent customer service!!
Juan G | ReservationWill I receive a refund for the days/week +/- I didn’t use? I removed my stuff before the month was up.
tammy h | Overall ExperienceVery nice
John O | Overall ExperienceThank you for your efforts and help
Paul L | ReservationHeather and Scott as well as all the staff were very accommodating for our big move from New York to Florida thank you so much.
scott b | Overall ExperienceExcellent experience!
John R | Overall ExperienceAll staff members I worked with were friendly and helpful. Thank you!
MARIJO A | Overall Experiencealways a pleasure. appreciated the after hours pass.
phyllis e | Overall ExperienceEasy rental and easy move out, great staff. Thank You
Harran E | Overall ExperienceGreat Experience. Max was very helpful
Dario A | Overall ExperienceHeather's customer service was outstanding and very helpful.
MARK M | Overall ExperienceBest storage facility in New Smyrna by far and the best prices. Trust me I checked.
Aaron P | Overall ExperienceThe staff was welcoming and helpful. The facility was spotless.
KENNETH C | Overall ExperienceVery pleased. Would use this facility again.
Don P | Overall ExperienceEverybody was very nice helpful and friendly. I would have stayed there it was just to far away from my house. Very love the staff.
dorothy m | Overall ExperienceThe service and reputation of The New Smyrna Beach facility is so good, I was unable to get a bigger unit. Keep up the good work.
Sonja J | Overall ExperienceUhaul trucks blocked access because they were parked In the middle of the roadway. This created alot of extra work loading and unloading. I use uhaul locations nationwide this was the worst.
Louis m | Overall ExperienceVery convenient
JON F | Overall ExperienceThe storage facility was everything we needed for our short term storage. We would use it again should the need arise.
James S | Overall ExperienceA+ rating.
James V | Overall ExperienceMy experience was very satisfactory.
KATHRINE R | Overall ExperienceGreat experience!
DIANE A | Overall ExperienceThe staff made it a very pleasant experience and I would definitely use them again.
GREGORY B | Overall Experience