Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Reimbursement Should Be A Little Bit Better I wish I Got Half Of My Money Back Because I Spend A lot Of Money for Gas
Eddie R
Rating:
2.0
LYING STAFF.
EVELYN J
|
Overall Experience
Rating:
5.0
The lady at the counter that process my U-Haul truck rental was very helpful. Had a technical issue with my reservation and she was able it solve it. Great customer service 👌 .
Courtney c
Rating:
5.0
Customer did not leave a comment.
DALCIE S
|
Overall Experience
Rating:
5.0
No bugs or roaches
Julian Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Imani M
Rating:
2.0
Make your employees stay off their phones and do more work
HANIF H
Rating:
1.0
I'm in the process of legal action in conjunction to false contract agreement under complete insurance coverage policy
CONRAD W
Rating:
5.0
Customer did not leave a comment.
Esmeralda R
Rating:
5.0
Very professional very understanding smooth transaction I will recommend my friends and family
Raheem A
Rating:
5.0
Great service
Julio A
Rating:
3.0
Follow proper steps and don't dismiss customers at the end
ardanielys s
Rating:
5.0
The associates were helpful and very polite
Cynthia O
Rating:
4.0
Customer did not leave a comment.
lawrence h
Rating:
1.0
Staff was unprofessional.
Joseph H
Rating:
5.0
U-Haul’s is the best I’m telling you guys the team where nice to me and I was so worried where can find a place to put my stuff they helped me though out the process and in a blink I got van and storage unit thank to U-Haul and the team also
MARCELIN D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Adriano S
Rating:
3.0
Customer did not leave a comment.
barbara t
|
First Impressions
Rating:
3.0
They are too slow and were on personal calls
TAMARA B
Rating:
5.0
Everything is good & alana was sweetheart & beautiful she's the best.
Bamir W
Rating:
5.0
Customer did not leave a comment.
Sahmara C
|
Overall Experience
Rating:
5.0
Perfec
JOSE Q
Rating:
5.0
Customer did not leave a comment.
Nicolas B
Rating:
3.0
They were a bit rude on the customer service side of things but they were fine otherwise
Kendall F
Rating:
4.0
Customer did not leave a comment.
Cristiano A
Rating:
3.0
The wait was too long and the fees too high
TAMARA B
Rating:
1.0
Customer did not leave a comment.
Quinteria D
Rating:
3.0
Customer service could improve
EMERALD K
Rating:
5.0
Customer did not leave a comment.
JASCIE M
Rating:
5.0
Very professional
julio a
Rating:
5.0
Customer did not leave a comment.
Hensil C
Rating:
5.0
Customer did not leave a comment.
Chandrika J
Rating:
5.0
thanks for the service
JOSE Q
Rating:
5.0
Customer did not leave a comment.
julio a
Rating:
5.0
Customer did not leave a comment.
WILFREDO C
|
First Impressions
Rating:
3.0
I have one complaint and that is I paid at the beginning of November and at the end. And it’s in your system
However, U-Haul made me pay again for a month I didn’t OWE!!!
Shelva J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
orquidia r
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Elena P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pamela B
|
Overall Experience
Rating:
5.0
Great customer service, they are very patient and helpful. I will definitely recommend this place
KHADINE B
Rating:
3.0
Customer did not leave a comment.
Shaniqua G
|
Overall Experience
Rating:
5.0
The young lady at the counter did not allow me to leave empty handed. I was able to walk out with my storage unit and found me one last minute. Thank you Murphy
Brianna R
Rating:
5.0
Customer did not leave a comment.
DAJUAN D
Rating:
5.0
La atención y ayuda de este tienda fue muy importante ya que todo es por el cellular.
yokasta c
Rating:
5.0
La atención y ayuda de este tienda fue muy importante ya que todo es por el cellular.
yokasta c
Rating:
5.0
Customer did not leave a comment.
anel F
Rating:
5.0
I work for a storage company and it’s great to see how well the management runs this location. Her staff and her are top notch !
JAMAL E
Rating:
5.0
Nothing to improve, everything went well.
Cynthia C
Rating:
5.0
Clean equipment with Courteous knowledgeable staff
OSCAR M
Rating:
5.0
Great doing business with this location, polite staff and fast service.
Roberto C
Rating:
3.0
Customer did not leave a comment.
Robin H
Rating:
3.0
The furniture pads and dollys I ordered were not in the truck at pickup. I then had to wait until the store opened to receive any assistance. The employee was not very nice and then only gave me one of the two dollys I requested. Stating that they only do one dolly for one way rentals.
Scott J
Rating:
1.0
I have been using your vehicles and trailers for a long time. I am from california myself and have impeccable rental statistics. That said, this time I was denied a rental until I called and spoke to two individuals - backup contacts. Since it was 8 am in New York and 5 am in California, your employees woke up all my relatives with their calls, while I always use the same contacts and after 2-3 rent a car from already and did not check.
Question: what is your service if you make your inconvenience not only your regular customers but also their family and friends
I also note that although the car had only 9000 miles on it, the inside smelled horribly of cannabis, clean this car can only be called conventionally clean
Andrei E
Rating:
5.0
Customer did not leave a comment.
Brenton R
Rating:
5.0
Customer did not leave a comment.
ROBINSON M
Rating:
5.0
I have nothing negative to say about this location there awesome
LAWRENCE M
Rating:
4.0
c U S t m e r S e r v i c e S h o U I d b e m o r e p I e a S a n t
ALEJANDRO O
Rating:
4.0
Customer did not leave a comment.
Christina R
Rating:
4.0
Everything this was great EXCEPT, the customer service of the shorter woman that works the register. She is very rude and acts as if she doesn’t want to be there. She was very unhelpful and seemed to proud of how unhelpful she is. My reservation started at 10 and I didn’t leave with a truck until 10:25 and I arrived at 9:50. When I walked in she said, you have to wait and walked away. When I was trying to get the keys from her, after she told me to go find my own truck in the parking lot, she was just holding them close to her but wouldn’t reach her arm out far enough for me to grab them. She talked on the phone to friends for minutes while I waited to get approved to go. She needs extra training or a new career.
Everyone else was cordial and helpful. I didn’t want one bad apple to spoil the bunch so I rated higher than I wanted to.
Matthew S
Rating:
5.0
Customer did not leave a comment.
Nazir W
Rating:
5.0
Everything was great.
Aireil A
Rating:
5.0
accommodating and helpful crew.
Ralph J
Rating:
5.0
Customer did not leave a comment.
Natasha J
Rating:
5.0
Excellent Experience at this location !
DAMON O
Rating:
4.0
Customer did not leave a comment.
ANTHONY B
|
First Impressions
Rating:
5.0
Exelente servís
merfi h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sarah P
Rating:
5.0
I don't have to say because you guys,you are exceptional, it's was My first time but I'm really really satisfy, good Job guys!
JEAN L
Rating:
3.0
App had issues for pick for drop off and I ended up being charged a late fee
neka a
Rating:
3.0
Please properly check customers units after they moved their items out and gives back the Rental Unit Card Keys because that's not fair to charge customers for empty units😪
Chrystal F
Rating:
1.0
The associate was beyond unprofessional and needs to be fired, as she is a liability to the company: She didnt know how to troubleshoot and resolve rental appointments beyond simply telling customers to scan a faulty QR code. I scheduled a 9’ cargo van, and after the associate ran me in circles for AN HOUR scanning a faulty QR code and making me redo my appointment from her phone, she realized that my 9’ cargo van was unavailable because it was still occupied in Brooklyn. So she gave me a 15’ truck. I also heard her whisper to her colleague that it was the only one available because the door was broken. She INTENTIONALLY rented out a customer a FAULTY 15’ truck. I learned that the door did not stay closed while I drove. Also if a customer rents a 9’ van and you provide them with a 15’ truck, you should discount the service.
Ceaphas S
Rating:
3.0
A lot of waiting time at this location. The mirror at the right side was broken and couldn't see nothing
Avraham k
Rating:
3.0
Vehicle needed a severe wheel alignment ands smelled
CELESTINO P
Rating:
5.0
The only thing that needs to be change at this location is the general manager she's a bully stay on top of yall money yall reservations please to avoid any confusion but Alana she's really a great employee very patient caring kind and helpful I feel like she should get promoted to a higher position because she handle situations in a great manner she's a good listener as well and cooperative when it comes to misunderstanding she have the solutions to every problems if yall really need to be in great hands she's definitely the go to don't hesitate to let her help she knows what she's doing as well!!!
KINET D
Rating:
5.0
Good staff
They made check in and return super easy.
First time using Uhaul but definitely won't be the last
Adedamola S
Rating:
5.0
People from Office Location, Cleaning Staff and Assistance along with movers was Top Notch Service. Well Appreciated.
GESELLE B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Troy D
Rating:
1.0
I got turned away two after I purchased a unit
CEYLON B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VICTOR M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Daniel V
Rating:
5.0
Customer did not leave a comment.
Israel V
Rating:
4.0
It has become so impersonal. Only one person at the store isn’t enough especially on weekends.
ROGENA N
|
First Impressions
Rating:
5.0
No improvement is needed location and employees were pleasant and on point
Julio M
Rating:
2.0
My entire schedule was disrupted because of incompetent staff, a long with their inability to process my reservation and storage.
Frank J
Rating:
3.0
Customer did not leave a comment.
Abrima B
Rating:
5.0
Customer did not leave a comment.
bayyinah m
|
First Impressions
Rating:
3.0
location staff are usually excellent. poor online services, fake offers, glitchy mobile app are a disappointment and undermine the otherwise great human element.
BORIS I
|
Online Move In
Rating:
4.0
The brake light on the vehicle I rented was not working.
Vanessa B
Rating:
4.0
Customer did not leave a comment.
Shaniqua G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carlos P
Rating:
5.0
Customer did not leave a comment.
SALADIN M
|
Online Move In
Rating:
4.0
Super friendly staff , very helpful I would definitely recommend
TANAJAH B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
john e
|
Overall Experience
Rating:
4.0
Thanks for giving opportunity to use it.
JASON H
|
First Impressions
Rating:
5.0
The gentlemen who helped me was outstanding! Wonderul to work with. Very helpful and patient
Brad H
Rating:
5.0
Sorry I had to leave. Relocating to another state. Thank you..do appreciate your service
ROLAND M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDDIE R
Rating:
4.0
The service at this location is A1, very accommodating and very professional, the customer service is superb, I’m very impressed with the service, keep up the great work.
SANDRA H
Rating:
5.0
Customer did not leave a comment.
Esmarla s
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Tasheen T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAKISHA M
Rating:
5.0
Same service I had
Good as is
No problems
JAMES F
Rating:
3.0
Honestly you get charged $20 after one day late, it’s not worth it
Keona D
|
Overall Experience
Rating:
5.0
Very convenient and easy access.
jason m
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
CAMRYN W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Fitz D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
FAROUK I
|
Overall Experience
Rating:
3.0
Stop charging an arm and a leg for Gas. The gas did not move at all, I only drove 5 miles. Change your gas policies, especially for customers that only drive 10 miles or less. Same city and only moved 7 minutes away, doesn’t make any sense.
elsi b
Rating:
5.0
Customer did not leave a comment.
ARIEL C
Rating:
2.0
They gave me a truck dam near empty
Shahidah J
Rating:
1.0
I never moved in. Unit wasn’t ready
Latasha N
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
STEVEN F
Rating:
5.0
Customer did not leave a comment.
Robert C
Rating:
4.0
Provide a lock for the cargo area of the truck that is actually lockable. Everything else was fine.
Conley C
Rating:
5.0
The people working there were super nice and friendly. They explained EVERYTHING and talked and walked me through each step. I would recommend this storage facility to any and everyone if I could. Oh and the prices are great!
SHARIF S
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
DENNIS M
Rating:
5.0
Customer did not leave a comment.
SAMIR V
|
Overall Experience
Rating:
5.0
Is super easy to rent it, I love it. Vans are always clean and customer service helps me with everything that I need. Very good
Stefanny C
Rating:
5.0
My experience was absolutely great, the workers were extremely helpful and knowledgeable. I needed to extend my rental and the employees were helpful. I would definitely recommend UHaul to everyone I know.
ELAINE E
Rating:
5.0
Good
Jerry P
Rating:
3.0
They didnt have a bigger storage unit available for me when they told me they did .. so i had to purchase two units .
Ella M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NICOL F
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
CHRISTOPHER D
|
Overall Experience
Rating:
2.0
Do better!
Skye J
Rating:
5.0
Customer did not leave a comment.
Jose R
Rating:
5.0
Customer did not leave a comment.
Maxim V
Rating:
5.0
Customer did not leave a comment.
Tasheen T
Rating:
3.0
Customer did not leave a comment.
Jason C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Angela E
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Isaiah M
Rating:
5.0
Customer did not leave a comment.
Monterique J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DANA T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STACY W
|
Overall Experience
Rating:
5.0
Experience was convenient
STEVEN F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Albert C
Rating:
5.0
Customer did not leave a comment.
Koushik S
Rating:
5.0
The storage facility was great and the customer service was excellent. The employees and management were the best experience I've encountered in any storage facility.
EDWARD K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Akeisha W
|
Overall Experience
Rating:
2.0
The people on this particular shift need improvement, very impatient , rude, and it felt like I was bothering them when asked a question. Will not be renting from here again.
MELCO T
Rating:
3.0
Customer did not leave a comment.
ARCHEL D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wytrease W
Rating:
5.0
Customer did not leave a comment.
JAYLIN H
Rating:
2.0
There was a person out in the lot, but she didn't come help me return the truck. I had to wait inside. The return web application is simply awful. I wanted to report that I received the van with a terrible spill and smell in the back, and it charged ME $25 for reporting that it needed to be cleaned. It needed to be cleaned when I picked it up, but I didn't have time to deal with it. The really good thing about this one is proximity to the NJ transit stop.
MATTHEW M
Rating:
3.0
Customer did not leave a comment.
edison h
Rating:
5.0
Customer did not leave a comment.
Juan C
Rating:
1.0
I’ve worked with U-Haul on a couple occasions they’ve even done my move on a couple occasions as well. I’ve never heard of U-Haul getting into references, phone numbers and addresses and then to call those people like if I needed permission was beyond me. I never heard no ish like that . The person who was tending to me kept sniffling every 2 seconds litterlly and the manager her attitude was out this world . Needing references and calling them is some lil kid stuff . I deff took my business elsewhere . U-Haul will never have to worry about me again .
CRYSTAL F
|
Overall Experience
Rating:
3.0
It took too long to get set up . Then I was told that I was not Najiyyah F. Sabir. My picture was taken 4 times and my license was examined for 20 minutes. The seat belt on the passenger side was broken so my helper had to ride without being belted in.
Najiyyah S
Rating:
5.0
Customer did not leave a comment.
SHAKIRAH W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jaime f
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Veronica L
|
Overall Experience
Rating:
5.0
All were beyond helpful and maintained a high energy when helping customers
SAMIR V
|
First Impressions
Rating:
5.0
Thanks good experience help and support
ORCHID H
|
First Impressions
Rating:
5.0
Thank you for your service. It was at a time when we lost our mother.
wiley W
|
Overall Experience
Rating:
2.0
There was trash in the elevator and I saw two massage cockroaches and another person renting told me there were bed bugs in the facility. I'm very worried about bringing cockroaches and bed bugs back into my home.
MADISON B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
PATRICK D
|
First Impressions
Rating:
5.0
Great service
Karen A
|
Online Move In
Rating:
2.0
Customer did not leave a comment.
WYTREASE W
|
First Impressions
Rating:
1.0
The storage is too expensive and the information was not given properly
OLAPEMI O
|
First Impressions
Rating:
5.0
Customer service was very friendly. But the only thing is they move very, very slow because they don't have enough workers
nasima b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Miriam N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandra M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PAULETTE R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Baheed F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHAVON B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEDERSEN A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dawn A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JONATHAN G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANTHONY H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CATHERINE O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Markeedah Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jahmar t
|
Overall Experience
Rating:
5.0
My sales woman was super awesome and so helpful
deshoun p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
merfi H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ANURAG K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
aniker v
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTINA B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Brent J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Eboni J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
WILLIAM D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GREGORY K
|
Overall Experience
Rating:
4.0
The bathroom wasn’t accessible even with the code, the door still wasn’t opening. I told the desk person it was first move in he just told me to go upstairs and access everything. I had to call him a few times throughout the building to ask questions about the new move in and access instructions. He could’ve explained the process better at the desk.
Briana B
|
Online Move In
Rating:
2.0
I lost my chair while I was cleaning out the storage unit. I’m waiting for the manger to call back once she looks at the cc tv.
Shailja B
|
Overall Experience
Rating:
5.0
Excellent Performance
OLAMIDE A
|
First Impressions
Rating:
5.0
The female associates Ms. Merfi and her coworker Ms.
Alana were so very pleasant when dealing with me and the women there were so very helpful! Keep up the very good work!
KENARD B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
lorrain G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
luis m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Milagros B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SIMON E
|
Overall Experience
Rating:
5.0
The team at this location are amazing! We had struggles which caused us to constantly have to change our plans and they kept up with us and helped us the whole time. They were kind understanding patient and always professional!! excellent staff there!!
Angela C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ROBERT G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dale J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BARRY C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
farrakah j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
yvonne b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
REGINA B
|
First Impressions
Rating:
2.0
It was too hot, no air conditioning. The elevator wasn’t taking you where you wanted to go.
William D
|
Online Move In
Rating:
5.0
Quick and easy
Alyssa M
|
Overall Experience
Rating:
5.0
Staff very friendly and c
juliana e
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cynthia L
|
Overall Experience
Rating:
3.0
Getting into the unit is extremely confusing and makes it hard to recommend to people. But the customer service was great and very nice
Maddison R
|
Online Move In
Rating:
3.0
At first Gabriel guy picked wrong storage unit, two ladies helped and fixed it. Velma the house keeper is a sweetheart and was very helpful since it was my first time there.
Irisnell G
|
Online Move In
Rating:
5.0
Completely satisfied
STACY W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CATHERINE T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
barry g
|
Overall Experience
Rating:
5.0
The manager that assisted was very professional and compensated me for lost time due to having and issue with movers.
YANIRIS C
|
First Impressions
Rating:
1.0
I lost my job and they Action all my stuff
Sherine W
|
Overall Experience
Rating:
5.0
I am very happy that I chose to rent my storage space with Uhaul because I was very happy with the space I was given and I didn’t have to worry problems with any of my belongings being stolen and the storage unit itself was always very clean and the staff is super helpful/friendly. Any time I will definitely be back in the future.
Katrina F
|
Overall Experience
Rating:
3.0
I dont like how small my storage unit is .. when i book my rental i ask them how small was the size they gave me and they said enough to fit a 1 bedroom that was a lie .. i had to rent a extra storage which is costing me more money if i have to stay there another month .. than to top it off my unit was on top of another unit where i had to use a ladder to climb up which was very difficult due to my health conditions.. the truck and the tow haul was find but the moving storage was terrible and difficulty for me .
Ella M
|
First Impressions
Rating:
3.0
Everything was good besides the security system being upgraded which left me with a load that couldn’t be placed due to lack of access.
Precious-Angel M
|
First Impressions
Rating:
5.0
The staff worked hard & took care of all my needs in an efficient and friendly manner. Especially at the front desk!
Alicia A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KEIRSTEN A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JASMIN L
|
First Impressions
Rating:
3.0
Everything was good and helpful staff. Except the only fact I didn’t like was that we noticed a roach while taking out the boxes from the room. Luckily it was just 1 and we didn’t find any more in the other boxes.
Overall, it’s a good facility.
Rizwan A
|
Overall Experience
Rating:
5.0
Good service
AL-MALIK W
|
First Impressions
Rating:
5.0
Very good customer service. Very clean I always felt safe checking on my things. Truck rental was super smooth as well.
Precious S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deja N
|
Overall Experience
Rating:
1.0
Employees were not helpful, made a cancelation, and never received a confirmation. I contacted online support, and the Rep mentioned I had two reservations, but she couldn't tell me the information. The system probably needs an update where in-store staff and online can view all client's data. Personnel needs better training on your system and better training on customer support in person and over the phone; every time you call, they always say they are busy and can't help over the phone.
francisca v
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Helen J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WAYNE P
|
Overall Experience
Rating:
3.0
Instructions to gain access to the building and elevator was not clear and difficult to know what was needed to get access to storage unit.
Timothy M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kathyra M
|
First Impressions
Rating:
5.0
Great and polite workers who made moving in a breeze. Definitely would recommend.
SAMANTHA H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Hydia W
|
First Impressions
Rating:
5.0
)
Johnnie G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
SHALONDA S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
VINCENT E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alnisa C
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Jacob H
|
Overall Experience
Rating:
5.0
Great service
INEESA H
|
First Impressions
Rating:
2.0
The person that opened up my first storage unit was very helpful and pleasant Also the person that closed out my account when I returned the locks and access cards. The rest of the staff was very rude and not helpful.
Sandy J
|
Overall Experience
Rating:
1.0
Didn’t help at all
Daveon D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KENYA C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yashmine C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DANIELLE F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LYNNETTE R
|
First Impressions
Rating:
5.0
When I encountered a problem management was quick to resolve it! Putting Customers first is always a winning strategy for Success.
TRACYE J
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
PALMIRA R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dionna S
|
First Impressions
Rating:
5.0
Lock wasn’t inside.
Fahimah P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Alicia G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AURILIA W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHAKIRAH W
|
First Impressions
Rating:
5.0
Joseph assisted me, his customer service is exemplary.
Dion T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LIZZIE K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANNIE J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHAKIRAH W
|
First Impressions
Rating:
5.0
No comment for now
ERNEST A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Crystal S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Stephanie T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOYCE T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Eric B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dayvon H
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Carla W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Camyshia D
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
angel b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
FELICIA E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALMIRA A
|
First Impressions
Rating:
5.0
The staff is so nice and professional
Mohamed B
|
Overall Experience
Rating:
1.0
The staff and GM are oblivious to how the contracts are prepared via CORPORATE REGULATIONS. The staff CAN NOT alter any points of the contract (the term OPTIONAL) shall not be altered at any location. Staff state the area that states optional is wrong and NO ONE CAN RENT ANYTHING FROM THIS LOCATION if information is not given where OPTIONAL is applicable.
Jose G
|
Online Move In
Rating:
1.0
The storage facility reserved me a unit they didn’t fit my furniture. I had to keep the rental truck overnight with my couch and arm chair in it. When I went to try and get another unit the next morning, the lady at the front desk was very rude and not helpful at all. She said they did not have an available unit at that facility and refused to help me find anything at another facility, telling me to “do it yourself.” I ended up calling the East Orange location where I had gotten the truck and they helped me find a unit at the Orange location. The reps at that location were very helpful. In my opinion, the Newark location is the worst in the area.
Nicholas T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
GWENDOLYN G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Gary s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Abraham M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NIJIYYAH B
|
Overall Experience
Rating:
5.0
Facility was great !
Boukare C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Olita J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Edward A
|
First Impressions
Rating:
5.0
This Uhaul facility is kind and courtesy.
CHARLEY J
|
First Impressions
Rating:
4.0
Their was a few lines of miscommunication but overall a lot better than the average
DAIN B
|
First Impressions
Rating:
5.0
Excellent service
Angela A
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Grace T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JASPER S
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
zakiyah r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ronnie H
|
First Impressions
Rating:
5.0
Yes the person that took care of me was very helpful very knowledgeable and made my move in very easy I would say she took care of me very professionally and I would recommend your U-Haul to a friend or family
KENNETH T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Deborah B
|
Overall Experience
Rating:
5.0
Staff was very helpful and
REGINALD A
|
First Impressions
Rating:
1.0
After receiving my until couldn’t get in after arrive 1minute late was told they could do anything
Touraine B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Corey R
|
Overall Experience
Rating:
4.0
Staff is helpful in general.
Wednesday night when I arrived to get the storage unit was unpleasant experience mainly due to one person working hard with many customers. He was doing his best, but he deserved to have another employee assisting him. And it wasn’t fair to him and wasn’t a good experience for us as customers.
Robert A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Miriam N
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Marielis R
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
JOSEPH W
|
First Impressions
Rating:
4.0
How long does it take to get money back, that was left, from the deposit?
Sheila G
|
First Impressions
Rating:
5.0
Thank you for having me if I had to do it again I would use uhaul storage
Denise M
|
Overall Experience
Rating:
5.0
Great customer service and very patient staff. Staff went above and beyond to assist me in understanding the process.
ALBERTA P
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Royleta F
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Wayne M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brenda S
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Yolanda G
|
Overall Experience
Rating:
5.0
No comment
Daryl J
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Jose C
|
Overall Experience
Rating:
5.0
I can’t remember her name but
She was perfect also she was a good listener and helpful
She make sure I received all the information I need
Trust me I have been to so many different U-haul facility’s
This one was one of the best I we’ll recommend to all my family members and friends
ALHAGI C
|
First Impressions
Rating:
4.0
Could have been excellent if all the multiple trucks rentals service I had with free one month storage as per the contract were respectfully accepted.
TISHI A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Gloria H
|
Overall Experience
Rating:
4.0
I had a good experience with this facility.
Adrienne C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tanaesha W
|
Online Move In
Rating:
5.0
Very very helpful.
FAROUK I
|
First Impressions
Rating:
5.0
Very good service
oliver o
|
First Impressions
Rating:
5.0
Since the appointment of Emeny Hernandez, customer-centric service at the Orange Street location in Newark, NJ, has improved 100%. I hope management recognizes her for her outstanding communication and listening skills. If a customer has a problem, she listens first, makes the customer feel at ease, and provides a solution respectfully. U-Haul has a gem in Emeny. Thank you Emeny.
Regards,
Eddie Johnson
EDDIE J
|
Overall Experience
Rating:
4.0
Very nice experience, very reasonable prices. Thank you.
Elisa E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gordon e
|
First Impressions
Rating:
3.0
I was doing bicycles so I needed to be on the ground floor on my unit on a lower level I had to change my unit because they had me on the upper level where I would have to climb a ladder to store my bikes. Once I told him my situation they switch locks with me the next lock and I was available.
Mark V
|
First Impressions
Rating:
1.0
I already know they go take it down. But the staff was rude and I wish I got her name. From the moment I step in the building she was rude. To the time I left. I’m so glad I’m not go rent from there again. The worst customer service. Wish I cn can give no stars.
Jasmin J
|
Overall Experience
Rating:
5.0
Was a great experience and I receive so much help while choosing which unit would really service me for my needs. The staff were friendly, helpful and so patient
Fatima N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
maria m
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Precious S
|
Online Move In
Rating:
3.0
It was mice 🐁 in the facility so bad
Gretel J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angela F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
NILSA D
|
First Impressions
Rating:
1.0
Horrible customer service. I feel as though they move on their own time. The man was on his phone more than attending to my customer needs.
TANISHA T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Supreme A
|
Online Move In
Rating:
4.0
No problems
najiyyah s
|
First Impressions
Rating:
5.0
Satisfacción
Lisandro C
|
Overall Experience
Rating:
5.0
Keep up the good work.
Juanita V
|
Overall Experience
Rating:
5.0
Yanice and Gustavo were professional and provided excellent customer service. Thank you!
LIVIA B
|
First Impressions
Rating:
4.0
This was my first moving and putting my things in storage I was recommended by someone and the experience that I there was just amazing the most part is I was able to go there anytime thank you for allowing me to use your service
Maxine h
|
Overall Experience
Rating:
5.0
Very much appreciated the clean restroom and professional staffs.
JOSEPH P
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ANDREDJESON M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nyshon G
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ROSALYN D
|
Overall Experience
Rating:
1.0
The facility had no cart. I scanned the entire first and second floor but no cart to be found. I had to lift up and carry all my bags! Horrible experience. And then with the customer experience button attached on each floor, there was no response. I can understand that this intercom may connect to the office but then there should be something that connects to a central customer service too. Horrible location, absolutely the worst reception staff very rude ladies there. Not a pleasant experience. I wasn't told about my lock and that I can find it in the unit. I had to buy a new one on my own only to realize that there is one already in the unit. I was charged insurance when I specifically asked not to, only to be told later that you "informed me later but now I've charged it ". I mean c'mon!
Vishnu S
|
First Impressions
Rating:
5.0
Excelente servicio
Hernán A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
juan c
|
Overall Experience
Rating:
1.0
Staff taught I didn’t understand the language and continued to make fun Of me in Spanish. When I got my room it was not large enough and staff refused to change my room. I’m not going to be staying here for too long.
ADASSA N
|
First Impressions
Rating:
5.0
I forgot her name but the young lady at customer service was extremely nice and helpful. She was the only person there and helped every single in a timely manner. Definitely love this place.
TIFFANY O
|
First Impressions
Rating:
5.0
Toda la atencion para mi fue excellent. Gracias por su buena atencion.
esther s
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Jhon V
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ROSALYN D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James S
|
First Impressions
Rating:
1.0
Maybe the store was in the hood and employees unprofessional is the reasoning I've dealt with uhaul before others were nice just not this ine
Emmanuel V
|
Overall Experience
Rating:
5.0
Great place highly recommend, but the unit I really wanted was on the costly side
Joel B
|
Overall Experience
Rating:
4.0
I give all these rate simply because i need the refund of my money that i paid to U- Hall. I did not make use of the storage atall Please and please i want my money back. Am seriously i need of my money as i did not pack any stuff in the storage, i do not make use of the storage. I want my money. Am Olubanwo .A. Akure on phone number 6317035648
Olubanwo A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kelly L
|
First Impressions
Rating:
4.0
Thanks you
Boukare C
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
CARLA T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Mark R
|
Overall Experience
Rating:
4.0
I Was Giving The Wrong Storage After Describing What Items I Need To Store & The Faulty Was Close To Fix The Problem So I Had To Improvise With A Previous Storage Unit I Have.
lashonda c
|
First Impressions
Rating:
2.0
Elevator did not work. They moved me to the first floor and charged me more. The free locked came with only one key. When I stated that I would pay for another lock but I’m going to give a bad review then they decided to give me another lock. I would not recommend to a friend
Kinya K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GLADYS R
|
Overall Experience
Rating:
5.0
The GM was on her game!
jerry t
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ayanna P
|
Overall Experience
Rating:
5.0
The employee that took care of me was excellent Mario has great costumer services skills ,professional answer all my question also was very good explaining the function of the storage facility .
Leomaira G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Funmilayo I
|
Overall Experience
Rating:
5.0
Buen servicio
Andristif A
|
Overall Experience
Rating:
5.0
They went above and beyond to accommodate.
Aaron S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Clayton D
|
First Impressions
Rating:
5.0
None
Mark R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DEREK G
|
First Impressions
Rating:
5.0
Overall everything was good
Carlos A
|
Overall Experience
Rating:
5.0
Mui bien
hector C
|
First Impressions
Rating:
3.0
The 3 references and they must call them is tedious and invasive and time consuming if someone did not answer. It was a hassle to get my family on the phone people work and cannot answer the phone. It took more than 30 minutes to call 3 references it waste and took away the time I needed to store things. I was on a schedule. So I would suggest a better reference system. Also most of my family lives out of state so there was also a time difference. Please reassess this procedure. DO BETTER
Angela F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
glendalis g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jasmine L
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
AARON L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
RIVERA O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
juan c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SAMUEL K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yakiem V
|
Overall Experience
Rating:
3.0
The staff was helpful but not so friendly if I can be truly honest!
bonny w
|
First Impressions
Rating:
5.0
Good customer service keep it up
michael e
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Casandra R
|
Overall Experience
Rating:
5.0
The staff was courteous, friendly and helpful. No cap!
Darin F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
cristinoantonio e
|
Overall Experience
Rating:
5.0
The stuff are very good people
anytime you you need help they will be there to help you I appreciate them
Mbouille D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carlos A
|
First Impressions
Rating:
5.0
Clean, cheaper , & open hours are very convenient
Jemima K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Khalif K
|
First Impressions
Rating:
5.0
Thank you for the experience
SHAIRY G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dre R
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Harley O
|
Overall Experience
Rating:
3.0
The people that worked there were great especially the lady at the front desk. My only issue was my unit was on the 4th floor and it was extremely hot. It felt like a sauna up on that floor.
Mirabel N
|
Overall Experience
Rating:
5.0
Need more people on staff the wait is too long for the time that you have to wait to check out
ANTHONY B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tamara T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ROSE M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NAJUWAN S
|
First Impressions
Rating:
2.0
The storage wasn’t ready and was locked up. I wasted 2 hours in that. The lady at the location is the rudest person I have met in US. Wouldn’t recommend this location to anyone. The person on customer service call helped me resolve my issue.
HARSHIL S
|
Online Move In
Rating:
5.0
Janet and staff was incredible THANK YOU SO MUCH!!!!
-Mr. Harley
WILLISLEE H
|
First Impressions
Rating:
5.0
Thank you to the help desk the lady, she was so helpful to me, I appreciate her help
GLADYS R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Theodore B
|
First Impressions
Rating:
5.0
Staff was very accommodating.
Steven C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Viva W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
demeress b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TRAVICK S
|
First Impressions
Rating:
5.0
GREAT SERVICE
WILLIE M
|
First Impressions
Rating:
4.0
Hassle-free moving in and same when moved out.
Thomas C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chadsity R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Katrina S
|
First Impressions
Rating:
5.0
Satisfied
ruth e
|
Overall Experience
Rating:
5.0
The cleanliness lighting and customer service were very very good
Floyd B
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Supernus P
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Ernessa O
|
Overall Experience
Rating:
5.0
Excelente servicio mucha amabilidad de parte de la señorita Que trabaja en el sitio muy amable y Cortez súbale el sueldo
Hernán A
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kayla D
|
Overall Experience
Rating:
1.0
The entire storage facility was hot and humid like a sauna. My unit was on the upper level 4th floor. I didn't know that this would mean I had to access a heavy ladder just to put my items in the unit. I'm very disappointed with this situation. I had 4 guys who put my items in the unit. I was fearful they would pass out due to the unsafe conditions presented. I would like to speak with a manager or the owner about this as well as request changing my unit to a lower level. Additionally, there should be ac throughout the building.
Zarifa R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yamil A
|
First Impressions
Rating:
3.0
Access within the building is too much. For example, always have to key in your access code via using your U-Haul card to use the elevator, etc.
Vicky B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Seon S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Imoleme I
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rodney H
|
First Impressions
Rating:
5.0
Staff was very professional and very helpful
Debbie F
|
Overall Experience
Rating:
5.0
Very helpful staff at the counter, as well as inside the storage facility. I Would recommend this storage facility and staff.
Michael H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rachel P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Carla W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARILYN B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANGELLE R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jamal S
|
First Impressions
Rating:
4.0
Employees were very helpful
Debbie F
|
First Impressions
Rating:
5.0
Very convenient.
LEE D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANDRE H
|
Overall Experience
Rating:
5.0
The staff at this facility were really friendly and helpful. Free carts were provided to help with moving items to the storage facility. The only downside was that the fourth floor was extremely hot, which made moving in a little strenuous. But, I think this would be solved by aiming to load/unload during cooler days.
Charlotte F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tracy S
|
First Impressions
Rating:
5.0
This is my first time getting a storage so I don’t know ye if they are but or not
Mbouille D
|
First Impressions
Rating:
5.0
My personal belongings were safe the entire time they were there I appreciate the service and would definitely use your service again.
Desere R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
shauneille m
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
EVERETT n
|
First Impressions
Rating:
5.0
Todo está muy bien y me gusto
jacinto j
|
Overall Experience
Rating:
3.0
The manager at the uhaul lotcation in Newark 370 orange st. She is very unprofessional no smile on her face or anything she makes you feel uncomfortable and don’t want to do business at that location, the other staff members there are great! They are helpful! They talk to you with respect and etc! But the Storage unit are very clean , the bathroom was very clean! It’s just very hot in there during the summer time. Other than that I give this location a 8! 🙂
Teja V
|
Overall Experience
Rating:
5.0
Very easy process. Such friendly and welcoming staff. I was very pleased with the process, unit size and price!
Michael N
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
marcelo r
|
Online Move In
Rating:
5.0
The woman that helped me was very friendly and very knowledgeable I would definitely recommend this to family and friends
Samirah B
|
First Impressions
Rating:
5.0
My experience was easy and convenient. Staff was friendly and very helpful. Equipment was easy to use and I would definitely recommend to the company to anyone.
Tramaine F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
nikhilkumar k
|
Online Move In
Rating:
5.0
The 3 employees I dealt with were very nice and helpful.
celia j
|
First Impressions
Rating:
5.0
More access to the facility would be a plus.
EPEFANI M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tiaya W
|
Overall Experience
Rating:
5.0
Wonderful customer service
Austin C
|
First Impressions
Rating:
5.0
I truly love it from a 5x5x5 st storage space all my stuff in no problem thank you! U -Haul Newark
johnathan j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
naomi w
|
First Impressions
Rating:
2.0
Rats ate and pooped all over my stuff. I lost a lot oh my belongings cause one of a pope break and it’s was time for them to pay for my belongings they gave me the runaround and gave me what they wanted to give me
Sacera D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Priscilla G
|
First Impressions
Rating:
5.0
I appreciate the helping hand, Thanks*
karim h
|
First Impressions
Rating:
3.0
As l have said earlier on , your moving truck need serious service.
AMAKA A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Glendaliz S
|
First Impressions
Rating:
5.0
The price of the storage is just about the same but I have a smaller storage space. And I had a larger one before so I really don’t understand how I’m paying $10.00 less for a storage that 2 sizes smaller. Can you explain this to me plz.
Renee F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wendy M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nyeem M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rosilyn B
|
Online Move In
Rating:
5.0
The Lady at the front desk was very nice and helpful.
Giovanni G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jacqueline J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
terrisita c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
shanika J
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Jaivonne S
|
Overall Experience
Rating:
5.0
very courteous staff.
Michael c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JEANINE H
|
First Impressions
Rating:
4.0
The facility has a safe and secure vibe
The facility is clean and appears to be well maintained
The facility is near New Jersey Transit Train and Bus
The facility is near a major highway
The facility is on a major street
The facility is easy to locate
kevin j
|
Overall Experience
Rating:
5.0
Love love the prices 😍 ❤
vida m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jere W
|
First Impressions
Rating:
5.0
stanley harper the manager was very helpful and professional.
Alaameen A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GABRIEL D
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Levease B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Francheska P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
regina j
|
Overall Experience
Rating:
2.0
That storage rat infested. I only had my stuff there for almost a month, and half of my stuff was damaged because they ate through the bags and it was only fabric.
Nadiyah J
|
Overall Experience
Rating:
3.0
The storage room hours are not convenient for people who work 9-5 Jobs, Monday-Friday, given traffic time. I always have to wait until an early Saturday mooring to retrieve my items. You have a really awesome employee by the name of Rasheed, I believe I got the name right. He is worthy of a raise and trust me, I am not being paid to write this. He helped me every single time I moved my items, in/out of the storage room, if he was available to do so.
My storage room was very dark on the inside and I found droppings on my boxes when I was moving out, so I know there were rodents roaming around my belongings Also, someone had some oil that dripped from their storage space into my space which could be the cause of that problem. The location is convenient and you have 3 good employees I've interacted with, unfortunately, I can only remember one person's name, because of how helpful he was.
Melissa R
|
Overall Experience
Rating:
2.0
There was a flood where my belongings got damaged.
My first storage unit was full of dead mice bodies I have a picture of at least 4 in one photo.
Mice and rats chewed on ALL my books. There were Rats droppings on most of my belongings.
Linette M
|
Overall Experience
Rating:
3.0
Staff at the facility wasn’t so helpful. But I call Uhall and I could get a better rate and a eficiente help
Everton M
|
First Impressions
Rating:
5.0
BENDICIONES! PASÓ QUE A LA HORA DE DEVOLVER EL CAMIÓN ME PASÉ POR 15 MINUTOS Y NO ME QUISIERON ATENDER. HOY TUVE QUE SALIR A OTRO LUGAR Y NO PUDE IR ALLA. NO SE SI HAY CONSECUENCIAS MALAS POR ESRO. AYER A LAS 7:16, DEPOSITÉ AS LLAVES ENLA CAJA QUE ME INDICO LA EMPLEADA QUE SE ESTABA LLENDO. GRACIAS. MUCHAS BENDICIONES!
Milagros G
|
First Impressions
Rating:
4.0
One of the coworkers that was a female had the nastiest attitude with a smart mouth. Was not pleased to communicate with her
Tishawn W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
bianca i
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
shanea j
|
Overall Experience
Rating:
5.0
I cannot begin to explain how amazing Stanley and his team are!! When I needed help they were there without hesitation. If I ever need storage again, this is the only location I’ll ever go to. Personable, reliable, and customer oriented! ALL businesses should take notes from U-Haul Storage on Orange St in Newark!!
Luv H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kiara O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
juranda A
|
Overall Experience
Rating:
5.0
The establishment was clean and well taken of. Everything was under surveillance and equipment was new and up to date.
The Staff was pleasant and very helpful especially Stanley. Very attentive and explained everything to me.
Also the price is very affordable and fair… Great bunch of guys… Shout out to Stanly💪🏽
Vic
Víctor C
|
First Impressions
Rating:
3.0
I had no boxes just all tubs no food of any sort in my storage only clothes bedding lining and shoes. But yet I found mice droppings everywhere on all my tubs and that was disgusting 🤮. And for the record I moved out on the 2nd of July bc I rented a truck to do so and let all 3 employees know I was moving out at that time then went to office Ana in to finalize my moving out and that it was clean. Ty Ms. Renee Freeman.
Renee F
|
Overall Experience
Rating:
5.0
I will be using this facility more offend.....
BERNARDO M
|
First Impressions
Rating:
5.0
The place and equipment are kept clean. The manager and staff are very nice and helpful.
Wendy M
|
First Impressions
Rating:
5.0
The staff was friendly, and always helpful. The facility was always clean even down to the public restroom. When I needed to rent a truck, they were well stocked with running, and cleaned vehicles.
najah h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joshua P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gregory W
|
Overall Experience
Rating:
5.0
Tha is for everything
miguel c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Massey B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alaameen A
|
First Impressions
Rating:
3.0
The gentleman at the counter was very nice and accommodating. My only problem was that I called an hour before my arrival to be sure that the unit was ready (late afternoon 2:30pm) I was assured that it was ready. When I arrived the unit wasn’t ready yet. The assoc stated that he had to clean it out. He gave me my key and asked me to wait. I walked to the unit with a piece of furniture, the unit door was open, & the unit was lined with glue traps along all four walls and a live mouse on the trap. This was completely unacceptable. This should have been addressed before my arrival and before handing me my unit card. The assoc was there alone with a line of people. I don’t fault him, he was alone and was not the assoc that I spoke to prior to my arrival.
JASMINE W
|
First Impressions
Rating:
1.0
All my clothes and work uniform were damaged by mice. Don’t store here
saraii G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jay R
|
Overall Experience
Rating:
5.0
Stanley was really helpful. Also, when I brought the truck back, there was another young man there that was really helpful!
sharon a
|
First Impressions
Rating:
5.0
The GM was great... He helped me with a quick & easy process while training 2 new employees at the same time
Jay R
|
First Impressions
Rating:
5.0
Stanley went above and beyond for me and coordinated from there the pickup of my contents for my move to fla. The manager and staff where awesome.
jennifer b
|
Overall Experience
Rating:
5.0
I've used UHaul throughout the years on occasion but have had the best experience ever, this past year with staff at the Orange Street location in Newark, NJ.
Jennifer S
|
First Impressions
Rating:
3.0
My experience was good the only problem I had was with the move out. Before I could officially tell the office I was moving out the manager had already rented the unit without speaking to me and I paid for the space up until the 13th...
June H
|
Overall Experience
Rating:
5.0
The gentleman was very nice and very knowledgeable. He went the extra mile! Great customer service. Very nice. Thank you!
TAMORRA D
|
First Impressions
Rating:
5.0
Besides the flood from the bursted water main, it was an excellent experience.
byron p
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
regina j
|
First Impressions
Rating:
3.0
Just received an email at this time of the morning about 4 am that woke me up with a severe headache. Spoke with a rep 8612. Please do not appreciate such business.delete mail address. There's a foul sewage scent. I am afraid my things will have such foul stench
ruth b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Roy G
|
Overall Experience
Rating:
5.0
The office closes at 5 and it was difficult for me to make it in time to get my unit but the general manager was very patient with me and made my very stressful move a little easier.
Denver G
|
First Impressions
Rating:
4.0
The hours are from 9 to 5 cannot access after working I am not sure if its because of covid or other issues
Angela F
|
First Impressions
Rating:
5.0
Great service
Samuel F
|
Overall Experience
Rating:
5.0
The attendants were excellent! Top, top, top!!!!
Sandrea A
|
First Impressions
Rating:
1.0
I would certainly not recommend U-Haul for anyone. I left all my furniture and personal belongings on their storage. There was a flood in my unit. U-haul did not report what was the damage and put me in contact with another company, west rep. West rep informed that no damages was caused to my unit. When I opened my storage there were a lot of items missing (bed, table, bag, boxes), and west rep did not helped me at all. U-haul was always saying that did not have any responsibility. I wonder who I hired. Now I had to buy a new bed and furniture, and my clothes are all ruined. DO NOT RECOMMEND.
marcelo p
|
Overall Experience
Rating:
1.0
My unit was impacted by the water main break at this location and I STILL HAVE NOT BEEN CONTACTED since being notified of this. No one at the location (Newark Orange Street) answers the phone, the insurance company has not contacted me regarding a new unit and the damage assessment, and corporate doesn’t employ enough people to answer the phone in a timely manner - Call me ASAP (651) 260-3970. Having my belongs destroyed is stressful enough as it is but the atrocious customer service has made this experience much worse. Stay away from U-Haul.
Paige R
|
First Impressions
Rating:
1.0
I would never use you guys again horrible service and bad customer service never again
susan i
|
Overall Experience
Rating:
5.0
Kelly was extremely helpful.
liu f
|
First Impressions
Rating:
5.0
Stanley the general manager was awesome. He provided great service from beginning to end, considering he was the only one available at the time that I went in.
NYESHIA E
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
GAIL A
|
Overall Experience
Rating:
5.0
The people at the storage very friendly and helpful very nice worker's.
harrichan r
|
Overall Experience
Rating:
5.0
The person in charge gave me what I needed and nothing more. He took the time to show me around and how to access the facility.
jack p
|
First Impressions
Rating:
5.0
Staff very professional, helpful, and service oriented.
byron p
|
First Impressions
Rating:
5.0
Very nice clean unit. Stanley the manager very helpful and professional.
kim s
|
First Impressions
Rating:
5.0
Thank you so much for the one month of free storage! I really appreciate it.
sabrina h
|
Overall Experience
Rating:
5.0
Stanley Harper ROCKS! Give him a raise! Give him a week off with full pay! Give him both!XX
Luana M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sabrina h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christopher M
|
First Impressions
Rating:
5.0
Thank y’all so much for helping me, if there’s anyone that needs to put ur stuff in storage I advise yu to use them
tracie c
|
First Impressions
Rating:
3.0
The cost of the unit sizes are not clear enough. For example how much difference of the cost between upper and lower level.
khalia h
|
First Impressions
Rating:
5.0
The staff was very friendly and helpful!!! The place it’s very clean and the access to the storage is very convenient cause you could drive in and not get wet if it’s raining love it