Customer Reviews for U-Haul Moving & Storage of Newfield
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

I would like to recommend you all to everyone I think they do a outstanding job they go above and beyond.. from a customer standpoint I like what I saw how they represent the customer and how they go above and beyond... The only downside I wish they had more help behind the counter... Thank you for all you do.

Rating:

5.0

My dealings with the manager, Jen Peterson were very helpful. She’s professional and thoughtful.

Rating:

3.0

Many parts of the drives get muddy when wet, and some of the puddles are huge. Needs better surface, grading and drainage.

Rating:

3.0

Large puddles and mud in the driveways. Had to sacrifice a rug to prevent tracking in gunk

Rating:

5.0

Thank you Anthony Heard for working with this situation, unique it is!!

Rating:

4.0

There were mice or other creatures visited in the storage even though no food was stored inside. Some fabric were bit and damaged.

Rating:

3.0

Getting ahold of anyone in the office is impossible, the gate did not work nor did the call bell to reach anyone inside, when I first rented I didn’t receive the unit I wanted b/c no one had checked it to make sure it was cleaned out from the previous tenet, so I had to unload my things into a smaller unit & then re-load two days later into the one I wanted,larger size. The driveway is not well maintained & there’s potholes & it took me days to get ahold of someone to let them know I had taken all of my things out. It was secure & well lite, it was also clean when I placed my things.

Rating:

2.0

My items in my unit molded, I’ve called the manager and left messages and have gotten no response!

Rating:

2.0

Expect alot of mold on your stuff if over a period of exceedingly past 2 mths of use! Had to bleach wash everything not in totes and some stuff so bad had to take to the dump! And phone calls dont even bother with them you have to drive all the way to the uhaul actual store becaise noone answers phones. If i could post pictures i would of how bad the mold gets inside these units!

Rating:

4.0

Everything was great in Florida! The loaders and people who brought the boxes and took them away were awesome... courteous, friendly and professional. Our only complaint was that we had panic attacks when we were told that we had to go pick up our boxes in Elmira, NY and that they were not scheduled to be delivered to our home in Sayre, PA. That is so inaccurate. We did plan on them being delivered. We had no way to get them. Obviously, the reason for the error was the representative who set up our order. The corporate office was outstanding in figuring out a solution to our Conundrum, quickly and adequately. They sent someone from the Syracuse office to deliver the boxes and pick them up. He was a life saver! Very grateful that it all worked out well for us!

Rating:

4.0

I was charged an extra month after I moved property out of storage but believe that has been resolved.

Rating:

5.0

Uhaul staff was the up most perfection people that i have worked with. Very perfectionist in every thing that they did. I will always do my business with with Uhaul. Thanks Edgar Moss.

Rating:

1.0

You have roaches. We bought the insurance but, the insurance does not cover insect infestation.so I ended up replacing a mattress and box spring at 1,800.00 with no help from you. Never again!

Rating:

4.0

I had my mover from mountain movers set this all up and he dropped the ball big time. I went into th store and try to square things and get a proper contract and I appreciate that managers help.