Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure vehicles are clean.
The first truck was dirty with mud, and pet hair all over the driver and passenger seats.
The second truck was a little cleaner, but still had mud on the floor
Darrell M.
Rating:
5.0
Great staff, professional
Vedah R.
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Mohammad R.
Rating:
5.0
Service is very good.
Xiao hong H.
Rating:
3.0
way over priced, thinking along the lines of $50ish not almost $100. It all added up.
eva D.
Rating:
5.0
Customer did not leave a comment.
Jo-Anne C.
Rating:
4.0
Surprised with new pricing Will .ever rent again from U haul Received final invoice and was mis lead with pricing Will never use U-Haul again Will never recommend U-Haul to anyone Will shop elsewhere
Mike C.
Rating:
5.0
People at this location are always friendly that's why I keep coming back and the truck is always there and ready to go. I was a little disappointed that I needed to go searching the property for my assigned truck this time. Tried 3 different trucks before finding mine. Usually truck is ready at the front. Not great way to start Trucks have always been reliable Thx
LORRAINE C.
Rating:
5.0
Customer did not leave a comment.
Tina K.
Rating:
5.0
All worked out well and as expected. Thank you.
Barry S.
Rating:
5.0
Fast and friendly service. Very pleased with everything.
Vincent M.
|
First Impressions
Rating:
1.0
This location might be fine but my overall experience with uhaul was terrible.
After being unable to pick up my rental from another location due to "technical issues" with the very tedious and cumbersome uhaul app. It took hours to finally speak to a human at uhaul to try and sort out the pickup issues. After being bounced to various departments for another hour was finally able to get a different rental truck in a completely different town. I was told the price would be the same however my bill says otherwise. When you have a scheduled move with a crew waiting around for a truck all day, it does not make for a good experience.
Taking the reservation is useless if you can't deliver what was paid for on time.
Jason B.
Rating:
5.0
Customer did not leave a comment.
LIPTON'S A.
Rating:
5.0
Customer did not leave a comment.
MICHAEL Y.
Rating:
5.0
Staff was friendly and helpful. Very pleased with my experience.
Vincent M.
Rating:
5.0
All good to me. I've been going to this location for the past 20 years and always able to provide service and needs as a customer. Thank you UHaul Newmarket!
Charles A.
Rating:
4.0
The lightbulb in storage unit B0016 is out. Everytime I logged out when leaving, I kept getting the message that my storage unit was still open. I don't think that the contact sensor is close enough to the door to recognize it. The first time I tried to log out, I tried it about three times and reported to the staff in the office. It was still not corrected three months later.
Jerome M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wyatt F.
Rating:
5.0
Great experience as per usual I just wish they have more cube vans. At the end of the month they are usually all rented out.
Charlaine B.
Rating:
2.0
The truck was dirty, and unsafe. I'm surprised these trucks run and are allowed to be in the road.
Bha Aldeen J.
Rating:
5.0
Customer did not leave a comment.
Keith D.
|
Overall Experience
Rating:
5.0
The movers were terrible. Showed up 30min early, 1 lifting strap and a broken cart that didn't roll. Forced me to give them good review, forced me to send them $70 etransfer or they wouldn't leave. They said I owed them for another hour because they finished 7min past the 2hrs I paid them for. Abusive, useless and I was scared
Paul C.
Rating:
4.0
Staff were so kind. Cabin of vehicle was dirty and so was the exterior had to wipe the eindshied to see clear. Overall great experience and will definitely use again.
Nicholas D.
Rating:
5.0
Customer did not leave a comment.
Greg F.
Rating:
2.0
Customer reps were friendly, but was not clear where the truck was parked, had to walk to the very back of the lot.
Truck smelled terrible and was extra noisy to drive
Upon returning the truck I filled up the gas tank to the required quarter fill line, but kept checking while filling how much gas was in the tank... It went to $145 then the needle on the gas indicator jumped to near full. Gas gauge broken, someone else must of noted this previously. Was returned part of the has money, but inconvenienced.
Also booked at Aurora a week out, 2 days prior to the rental the office called to tell me there were no trucks available I Had to pick up in Newmarket, farther away, why not bring a truck to Aurora.
Poor customer service, poorly maintained vehicles
Shonah C.
Rating:
5.0
Very easy process. Friendly staff. I went back two weeks later to rent again at this location.
Laura H.
Rating:
5.0
Thank you to Suzette for all the help.
KEISHA D.
Rating:
5.0
Customer did not leave a comment.
Rainey P.
Rating:
5.0
Customer did not leave a comment.
Ron S.
Rating:
3.0
Tire pressures were off causing the tps monitor warning to go off. Should have been checked. Rear chain tie down on car carrier was damaged, used my equipment instead. Vehicle was clean. Staff was very very friendly and helpful.
paul G.
Rating:
5.0
Was to receive invoice by email----never received.
Ed M.
Rating:
5.0
The man who helped us when we got there to get the keys and sign the contract was very helpful! Very nice guy even though he was dealing with a bunch of customers who had no clue what was going on
David C.
Rating:
5.0
Customer did not leave a comment.
Derrick W.
Rating:
5.0
The attendants at this location are pleasant to deal with. I really appreciate that this location is open Sundays and has extra hours on Friday and Saturday. I have found the trucks to be in good mechanical condition. Thanks!
ROBERT R.
Rating:
5.0
Smooth and efficient
EVGUENY I.
Rating:
2.0
Showed up to pick up a trailer that I had reserved a day prior. Checked in and processed payment went to the lot to learn the trailer wasn't there.
With assistance of staff searched entire lot to no avail. 30 mins after my reservation time someone drove in with the trailer attached to their private vehicle.
Also the 6x12 trailer advertised with a ramp should be more boldly advertised that the ramp is only 4'9†and therefore wasn't wide enough to pick up equipment I recently.
I was offered a small discount but after being delayed by more than 30
Mins and the trailer only being gone for two hours I was hoping I could be compensated towards another trailer, but that wasn't the case.
Bryan B.
Rating:
5.0
Professional and friendly service.
A pleasure to deal with.
DAVID S.
Rating:
5.0
Customer did not leave a comment.
Jack K.
Rating:
5.0
Customer did not leave a comment.
Perry K.
Rating:
4.0
Customer did not leave a comment.
Patrick V.
Rating:
5.0
Uhaul is the ultimate road trip waiting to happen
Jason H.
Rating:
3.0
Customer did not leave a comment.
Prashanna V.
Rating:
2.0
Customer did not leave a comment.
Phil C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandy C.
Rating:
4.0
New staff - good customer service skills
Barry G.
Rating:
4.0
Customer did not leave a comment.
robert S.
Rating:
5.0
Customer did not leave a comment.
ROBERT L.
Rating:
5.0
Although I had a rocky start, staff was helpful and all turned out well.
Debra P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wendy B.
Rating:
5.0
Customer did not leave a comment.
Neda B.
Rating:
5.0
Customer did not leave a comment.
bishop Z.
Rating:
5.0
Customer did not leave a comment.
Carolyn H.
Rating:
5.0
Very happy with Uhaul and wound definitely use again and recommend to others without hesitation. Thanks very much!
JAMES J.
|
Overall Experience
Rating:
5.0
The person that checked us in was AMAZING! So helpful, knowledgeable, and ensured we got our rental on time/clean/with all the add-ins we requested.
Elizabeth W.
Rating:
5.0
Customer did not leave a comment.
Thomas A.
Rating:
5.0
Every thing was perfect
Gene W.
Rating:
5.0
Customer did not leave a comment.
Jason W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MILUTIN C.
|
First Impressions
Rating:
5.0
Keep doing what you are doing.
Dan G.
Rating:
5.0
Customer did not leave a comment.
kang woon L.
Rating:
5.0
Customer did not leave a comment.
Michelle W.
Rating:
5.0
Customer did not leave a comment.
Chris R.
Rating:
5.0
Customer did not leave a comment.
laroldina o.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bill S.
Rating:
5.0
The lady at the counter was amazing her name was Suzette
James B.
Rating:
5.0
Customer did not leave a comment.
Justin K.
Rating:
4.0
Customer did not leave a comment.
Mike H.
Rating:
5.0
Thank you!
MARIAN M.
Rating:
5.0
Customer did not leave a comment.
xian C.
Rating:
2.0
Customer did not leave a comment.
Christine T.
Rating:
5.0
Customer did not leave a comment.
Debra H.
Rating:
5.0
Customer did not leave a comment.
Nicolas S.
Rating:
5.0
Customer did not leave a comment.
Debra H.
Rating:
5.0
Customer did not leave a comment.
Angelo N.
Rating:
5.0
Customer did not leave a comment.
Michael M.
Rating:
3.0
The vehicle seemed well maintained but it was not clean.
A big improvement for all your customers would be to offer some amount of free mileage on the rental.
Donovan F.
Rating:
5.0
Customer did not leave a comment.
Charles S.
Rating:
1.0
Overall service was great!!
Everyone was Friendly and everything went smoothly. There was nothing I would have changed with my experience.
100% happy with the Newmarket location
John M.
Rating:
3.0
Customer did not leave a comment.
Edward S.
Rating:
5.0
Customer did not leave a comment.
Debbie C.
Rating:
5.0
Customer did not leave a comment.
Jose J.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jorge T.
Rating:
5.0
I call at 1145 asking to rent motorcycle trailer for 12 same day we pulled in a man guide us to a trailer hook it up for us checked out all lights so we be safe and had us on our way in less than 20 minutes great service
alfred J.
Rating:
2.0
I would recommend this location to a customer if they had anyone else that works there as the manager. The present manager, - - - - - - - - (?) was useless and rude and had zero knowledge of any protocol or procedures of the product. Instead she relied completely on her coworkers. When asked who the manager was, she lied and said it was her co-worker. When I asked him, he said she was the manager.she refused to honour the quote given to me and overall, the ability to contact somebody for help was hindered by the incessant promotion of the Uhaul app. Manager was a 0/10, the employees were a 9/10
SEAN M.
Rating:
3.0
Had an issue on way home with trailer but UHaul Peterborough took good care of us
PAUL B.
Rating:
5.0
Customer did not leave a comment.
Yen-Ching K.
Rating:
5.0
Customer did not leave a comment.
george M.
Rating:
5.0
Customer did not leave a comment.
Sharon L.
Rating:
5.0
Customer did not leave a comment.
Ryan B.
Rating:
5.0
Customer did not leave a comment.
Ann D.
Rating:
5.0
Customer did not leave a comment.
fabio S.
Rating:
4.0
Trailer light connection needed to be fixed during pickup, led to 15min delay.
MACK U.
Rating:
5.0
Customer did not leave a comment.
Glenn M.
Rating:
1.0
Vehicle was provided to me with no fuel and no washer fluid.
Robert M.
Rating:
5.0
Customer did not leave a comment.
Peytcho P.
Rating:
5.0
Customer did not leave a comment.
Mahmood N.
Rating:
5.0
Everything was great, the check in to returning to van (which seemed like a new van, was nice and clean and ran great).
One thing which would be nice if returning customers could get a perk, such as some free miles, would be nice. We also did fill the gas tank so not a drop more could fit in and yet were charged an extra $11.29 I understand vehicles don't run on water, but would have been a kind gesture. Just my thoughts for feedback.
Janet J.
Rating:
4.0
Customer did not leave a comment.
Graham T.
Rating:
5.0
Customer did not leave a comment.
JAMIE F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephen C.
Rating:
4.0
I had to removed all the snow in the windshield, that took me time, if the track was reserved one of the customer service want it is get the van or truck clean
BRAULIO L.
Rating:
5.0
Customer did not leave a comment.
Stephen W.
Rating:
2.0
5 pricing increases in 2 years. Not economically consumer friendly.
Nick N.
|
Overall Experience
Rating:
5.0
This is the second time I have rented from this location. No issues either time. It will continue to be my go to location for U-haul rental.
Deborah B.
Rating:
5.0
Customer did not leave a comment.
JAMESL M.
Rating:
3.0
Reliable rugged trailer. Exactly what I needed to get a task done at a decent price.
William S.
Rating:
5.0
Thank you
Maksym K.
Rating:
2.0
There is no longer any fence securing the units - an alarm system alone is insufficient when a truck can drive in, cut a lock and drive out before authorities get the chance to arrive. Regularly we had a trailer or a truck blocking access to our unit. Often when we needed to speak to staff, they were preoccupied and it required a longer than average wait. Given the above what I would classify as significant issues, the cost was astronomical for the poor services we received.
Amy & Darren T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jim H.
Rating:
3.0
Customer did not leave a comment.
Rodney G.
Rating:
5.0
The 2 young men helping me where very polite helpful and caring,
Andrea H.
Rating:
5.0
Customer did not leave a comment.
tom r.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Feras R.
|
Overall Experience
Rating:
5.0
Could be open later on a Sunday. Maybe skeleton staff so ppl can use anytime. My only complaint.
sarah f.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
andrea r.
|
Overall Experience
Rating:
5.0
My experience at U-Haul was awesome. The staff were very friendly and professional often surpassing my expectations. I was sad to.leave. I haven't lived in Newmarket for many years but the location was convenient for me.
Mark M.
|
Overall Experience
Rating:
5.0
great staff there thank you !
domenic s.
|
Overall Experience
Rating:
5.0
Great customer service abd employee suzette was very helpful thank you
Carla R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Douglas Earl F.
|
First Impressions
Rating:
5.0
The staff at the Newmarket, Ontario location are wonderful! Always friendly and very helpful! Convenient location and hours.
MARGARETE M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jane J.
|
Overall Experience
Rating:
5.0
The staff were very helpful, friendly and professional
Denis B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
domenic s.
|
First Impressions
Rating:
5.0
Suzanne was absolutely wonderful & extremely helpful. She was able to find us a bigger unit when we needed to upgrade. Any minor issues we had (frozen locks due to weather, etc) was handled right away. She was always available when we had questions/concerns. The move in/move out was easy & efficient.
Alison B.
|
Overall Experience
Rating:
5.0
From our first experience with the truck rental and storage The General Manager so thoughtful, kind treated us with such great hospitality caring when she is not there it’s not the same Tristan was very abrupt in his speaking and actions she would be the only reason that my son and I would return also the wonderful call centre staff they speak with such respect
Gillian H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel K.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Johnnie K.
|
First Impressions
Rating:
5.0
If I need a storage unit in future, I will definitely use this location if not inconvenient for me; very courteous and efficient staff!
Rita O.
|
Overall Experience
Rating:
5.0
This free storage 10x10 was very helpful for a stressed moving day…Thank You!
Brent B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLIAM S.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Alexandria P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Giovanni I.
|
Overall Experience
Rating:
5.0
Great Service, friendly, professional, everything was Great!
Thanks for making a stressful day go smoother.
Brent B.
|
First Impressions
Rating:
5.0
Fantastic service form the staff and a great facility….appreciate everyone’s assistance!
peter j.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel G.
|
Overall Experience
Rating:
5.0
Suzanne was so friendly, kind and helpful. She took her time to answer any questions or concerns I had.
Valerie V.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Serenity M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tracy W.
|
Overall Experience
Rating:
5.0
We had a great experience storing our items here. Facility was well kept and with convenient access. Staff were extremely friendly and helpful as well.
AMIR G.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
antonio B.
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Hossein K.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Okeil C.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DAVE L.
|
First Impressions
Rating:
5.0
Great service!
Sho Clean H.
|
First Impressions
Rating:
5.0
Suzanne Clements was a pleaseure to deal with at my time at Uhaul Newmarket. I have rented a unit there for an extended time (many years). She is very knowledgeable and helpful. As a result of Suzanne's dedication to Customer Focus, I look forward to seeking the services at Uhaul Newmarket again in the future.
Steve
STEVEN C.
|
Overall Experience
Rating:
5.0
Very accommodating staff and pleasant to deal with. Definitely use them again.
Frank R.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
corinna c.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lisa M.
|
Overall Experience
Rating:
3.0
Staff not friendly or helpful
kelly w.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rosa m.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jeremy B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kunal b.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicolas S.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Frank R.
|
First Impressions
Rating:
4.0
Marcel and Cody were extremely helpful.
PAUL G.
|
Overall Experience
Rating:
4.0
The snow was not removed in a timely manner and a Uhaul trailer was parked beside my unit and was in my way. I realize there is lots of inventory so you are tight to put things and have it all spread out.
Deron C.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sherry K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kim K.
|
Overall Experience
Rating:
3.0
When we first started to rent over 25 years ago the property was securely fenced and gated, that is no longer provided. The addition of keypad entry was cumbersome and never well communicated. Any improvements certainly never seemed to benefit longtime unit renters. I often found nails and screws on the driveways. Rental equipment often made navigation though the lot difficult. The gate was often impeded by equipment renters. Snow clearing was intermittently sufficient.
INTERIORS D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alan M.
|
Overall Experience
Rating:
5.0
I have been a customer at Newmarket uhaul for decades and the service, facilities and equipment have always been excellent.
RICHARD M.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jazmyne H.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Eleanor/Joseph T.
|
Overall Experience
Rating:
5.0
The staff at UHaul made every effort to assist me and provided excellent service.
I am still using storage at this UHaul facility and have for many years.
Highly recommend the Newmarket location for outstanding customer service and well-kept facilities.
ELIZABETH J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sho Clean H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Juri D.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
John H.
|
Overall Experience
Rating:
5.0
I have used these storage units in the past. Staff is amazing!!!
Rosa m.
|
First Impressions
Rating:
5.0
Thank you Newmarket Team!!
Our family recently moved from Ontario to NB. The team was always helpful, Professional, reliable and provided ‘above and beyond’ service!
I can’t thank you enough.
This is a very well run and organized business. I would highly recommend!! Trevor
TREVOR T.
|
Overall Experience
Rating:
3.0
Gate has been broken since I started to rent at the location. Gate has not been fixed. In recent months, the tate has been taken down and no additional security is in place. Leaving premise unsecured.
Jessey k.
|
Overall Experience
Rating:
3.0
Mix up with credit card. Difficult to reach someone at the Newmarket location by phone.
Patrizia S.
|
Overall Experience
Rating:
5.0
Excellent customer service by Suzanne.
JOHN R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bright O.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terezija B.
|
Overall Experience
Rating:
4.0
the staff was pleasant and helpful!
Francine R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bright O.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Allison F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Glen S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carla P.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Gord G.
|
Overall Experience
Rating:
5.0
I have been used this uhaul storage for about 18 months. During this time, I have never seen any problem. The check in and check out process was really fast and easy. Thanks guys.
Mahram S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cesidio N.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SANDRAIRENE C.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Fabian A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Haim S.
|
Overall Experience
Rating:
5.0
Easy access
Clean
Raman M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa L.
|
Overall Experience
Rating:
5.0
This u haul facility I would recommend. They were friendly and helpful.
Lily A.
|
Overall Experience
Rating:
5.0
Suzanne especially & the staff are great! They're always friendly & helpful! The moving supplies they sell are very convenient!
It's a very busy location & sometimes there are a lot of trucks around but otherwise no issues. Thank you!
christina c.
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Doraine E.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LESLIE F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lily A.
|
First Impressions
Rating:
5.0
Staff are always so polite, friendly and helpful
Margaret F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marc K.
|
Overall Experience
Rating:
3.0
All, was good till I left to find out that I paid for the month and have about 2 weeks left and there is no return! ...
This is typical of cheap buisness practices.. (usually, seen from the Toronto storage units)
Leaves a very bad taste in the mouth...
Bob G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Burt T.
|
Overall Experience
Rating:
5.0
We are very appreciative of your service. Thank you for staff professionalism and assistance.
God bless you and your staff
Gord E.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mitch N.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vitaliy G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joel W.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Samantha Z.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALEISHA S.
|
First Impressions
Rating:
4.0
Need to install lighting as standard feature
Mark V.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jennifer C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lonny M.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Robert W.
|
Overall Experience
Rating:
5.0
Was very reasonable for services provided. Never an issue coming or going and staff was always helpful. T
Trice H.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ted D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dorothea B.
|
Overall Experience
Rating:
5.0
Staff was extremely courteous and helpful, definitely was a good experience dealing with them.
Phyllis S.
|
First Impressions
Rating:
4.0
All good!
Catherine D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Abhishek S.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Carey F.
|
First Impressions
Rating:
3.0
Awesome staff , they are super helpful. love that it is right off the highway ! I just wish it was 24hrs , the gates stay open anyways?!
Katelynn C.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Gord G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alexandria P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marie W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Belinda M.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Stephen H.
|
First Impressions
Rating:
5.0
Smooth transaction again. No problems! Thank you!
Nathan C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ELIZABETH C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jacob K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeremy C.
|
Overall Experience
Rating:
5.0
Exceptional service. Clean facility. Spotless washrooms. Keep up the outstanding work.
Dana D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dorian r.
|
Overall Experience
Rating:
5.0
I dealt with Suzanne both times I went to the office, she's Amazing!...no wonder she's the Manager! The service is prompt, friendly, imformative & professional. Uhaul by far has the best prices, no 1st time fees and a 30 day term. I would definately recommend them!
christina c.
|
First Impressions
Rating:
2.0
The truck pickup was very difficult as the website was giving us difficulties delaying the move.
Our month free storage unit was put for the wrong date (24th) when we were moving in the 27th so there was only a small locker set aside rather than the one prearranged which could accommodate everything.
We could only put half of the storage items inside and we had to bring back the rest to my dads.
The miles were comped but made a stressful situation even worse
Jeff H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Evelyn M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cheryl B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sho Clean H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Constance T.
|
First Impressions
Rating:
5.0
Great place!! Love the team at the location. I book trucks often and will go out of my way to stop in to make the reservation in person. Suzanne keep everything so very organized, and Marcel and Cody are amazing as well!
Nothing bad to say about this location!
Jeanine C.
|
First Impressions
Rating:
5.0
Wow never new there was so much security systems in the units.
Great experience
Rick brown p.
|
First Impressions
Rating:
5.0
Very helpful
Peter B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
michael r.
|
Overall Experience
Rating:
5.0
Thanks for excellent service.
Krista W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GAIL T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer S.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Saeed R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Krista W.
|
First Impressions
Rating:
3.0
As I emptied my unit, it was apparent that water had gotten in. Any boxes I had on the floor were damaged and were starting to grow mould.
Brad P.
|
Overall Experience
Rating:
3.0
The unit I rented was supposed to be a 5'x5'x5' and is actually 4.5x4.5x3.5 don't appreciate paying for something that wasn't true.
Pamela J.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jennifer G.
|
Overall Experience
Rating:
5.0
Staff were great.
Stephen H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROCK PORT I.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CONSTANTIN M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PETER N.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bassem S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angela P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alan M.
|
First Impressions
Rating:
4.0
Great staff in newmarket fantastic people
Steven T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edison M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marc K.
|
First Impressions
Rating:
2.0
I emailed several times with no response. I rented the unit for two years and when we moved out some of belongings were water damages from a roof leak. Also they changed the doors at some point and whoever was the installer broke our glass vase by the door. The vase was only 60 dollars so I won't cry about that but it would of been honest if someone just let us know. Lastly they kept raising the price every few months. I wasn't going to write a review but they kept sending me notification to please write a review.
Josip J.
|
Overall Experience
Rating:
2.0
You implemented a price increase a month into my lease, which your company told me if I prepaid you would hold the rate I agreed to in the first place. Some would consider this a slimey business practice and forcing a customer to prepay. I would have if I had the money. So your business practice hurts the less fortunate that those that have an abundance of funds available to them. So no I won't recommend your services to others.
Will H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
susan k.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Frank P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Denise W.
|
First Impressions
Rating:
4.0
Suzanne is so helpful!!
Sho Clean H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Allison G.
|
First Impressions
Rating:
4.0
Happy with the transaction
Donald B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sho-Clean H.
|
First Impressions
Rating:
5.0
Great service but was charged for a gas penalty. I returned it with the same level, but the sheet that had the gas amount written down was wrong. The milage was incorrect as well, but they fixed that issue. I was sent pictures so hopefully we can fix the gas issue. Overall good service though.
Scott M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elkin A.
|
Overall Experience
Rating:
5.0
Excellent experience on all levels.
Harold H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shawn O.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lauren G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dynamex Managment a.
|
Overall Experience
Rating:
5.0
Greta people running the show
ROBERT G.
|
Overall Experience
Rating:
5.0
I m very happy to have Uhaul company is that the best
Ali M.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Cheryl N.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
PETER B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carleigh G.
|
Overall Experience
Rating:
4.0
On the day we were moving out our lock was frozen. It was a bitterly cold day. One of the staff (I wish I knew his name but he had sandy blonde hair and a beard) came out and helped us unlock the unit. I was so appreciative!
Jackie P.
|
Overall Experience
Rating:
5.0
Very happy with the service and cleanliness of the facility. If I ever need storage again this is the place I would use again.
Lap Ying K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathleen C.
|
First Impressions
Rating:
5.0
Very friendly and helpful staff!! Well organized and clean location.
Wendy H.
|
Overall Experience
Rating:
5.0
I like it for sure next move white U-HAUL
I will let my friend too
Ali M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Greg B.
|
Overall Experience
Rating:
2.0
Most staff isn’t friendly
Bilqis M.
|
Overall Experience
Rating:
4.0
Friendly, helpful staff. Building was always tidy. 5 years of storage, no complaints
MURRAY S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ben R.
|
Overall Experience
Rating:
4.0
I was pleased with the staff and the facility
Larry S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOE S.
|
First Impressions
Rating:
5.0
Thanks Suzanne and Cody for all your help over the years!!
CORNELL I.
|
Overall Experience
Rating:
5.0
We had a very clean storage the workers very friendly and very helpful we had no problems and thank you very much I will recommend to friends or family
Eugenia C.
|
Overall Experience
Rating:
5.0
I have been to the store many times in the past month and all staff have been excellent.
Stephen H.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Michelle B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark B.
|
Overall Experience
Rating:
5.0
Very clean and well maintained premises.
Friendly and helpful staff.
Well equipped with moving and storage materials.
Ray G.
|
Overall Experience
Rating:
4.0
All was good including service and facility. Would go back again when needed. Thank you to all who made this a good experience.
HELEN V.
|
Overall Experience
Rating:
5.0
Very friendly staff Cody was great always there to help with anything
George P.
|
Overall Experience
Rating:
3.0
It's unfortunate that the lack of service has been normalized by your company. This was not a pleasent experience in the least.
Souhail S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John K.
|
Overall Experience
Rating:
4.0
All went well except the returning of the truck!
It was a long day & late night. I did not expect to have to go thru a mission debriefing to drop off the Truck!
Watching the video does not explain exactly how, where & when the pictures should be taken!
I ended up checking out 3 times before I got it right & that took almost 30 minutes! Even then I didn’t check the right box to pay a outstanding $8 - but after 3 tries thankfully the app just pushed it thru & I could drop off the keys!
Not so bad once you know how it works but would have been nice to have a heads up as to what to expect!
All this to save a $20 that was never there in all of my previous rental!
stephen r.
|
Overall Experience
Rating:
5.0
Keep up the Great work!
Stay Sall
Evelyn M.
|
Overall Experience
Rating:
5.0
I wasn't sure you were aware of my departure from the unit until I received this survey.
Kevin S.
|
Overall Experience
Rating:
5.0
Great team in Newmarket! I am moving out of the province so I don't need the storage unit anymore. Thanks for your help these past five years.
NELSON S.
|
Overall Experience
Rating:
5.0
Fantastic service.
Gord E.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tony L.
|
First Impressions
Rating:
5.0
Your staff are fantastic - especially Cody. Don’t let them go! You have gems. Corporate, on the other hand, leaves a lot to be desired - they don’t know or seem to care about the Canadian market.
Marcia B.
|
Overall Experience
Rating:
3.0
Friendly and cordial but the smell in the office was overwhelmingly awful.
Christine L.
|
Overall Experience
Rating:
5.0
The customer service at the actual place was awesome.
Tanya L.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Alicia S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dave M.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Anne B.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Naseem M.
|
Overall Experience
Rating:
5.0
The staff members are always pleasant and helpful. Ready to help you with whatever you need. Always offering options if you don’t get what suits you.
Robert K.
|
First Impressions
Rating:
5.0
All great and thank you
andy w.
|
Overall Experience
Rating:
4.0
I would have expected the unit to have a light in it. That was the only thing that I didn't like.
Fiona W.
|
Overall Experience
Rating:
5.0
The Staff are great! Thank you so much for their help!
BIN W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leanne W.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jo Anne R.
|
Overall Experience
Rating:
5.0
Excellent service and facility, just expensive. Your staff was always helpful at my location and the "whole" facility was very clean. It would have been nice to have some access to garbage containers given the costs. The only thing that was a pain in the butt was the number of U-Haul trucks and trailers parked everywhere making it awkward getting a truck and/or trailer in to bring stuff in and out of my storage locker. Not enough room was allowed at the ends of buildings to actually make a safe turn to come out. My recommendation would be to have all of these trailers parked in a designated location not randomly plopped everywhere.
NANCY L.
|
Overall Experience
Rating:
5.0
My only concern was that the size of unit I needed was unavailable and so I had to rent a much more expensive unit instead.
April M.
|
First Impressions
Rating:
5.0
Susanne and the staff here we always accommodating and always informed me of upgrades to security . The only complaint I would have is consideration for long term customers as in reduced rates .
DAVID M F.
|
Overall Experience
Rating:
5.0
Was able to accommodate me with a rental truck and exterior storage space at last minute due to a family emergency
Carlo M.
|
Overall Experience
Rating:
5.0
Yes
Mark M.
|
Overall Experience
Rating:
5.0
Staff were always pleasant and easy to work with. Facility was well maintained. I will recommend the Newmarket Uhaul storage facility to family and friends. Great team.
Susan H.
|
Overall Experience
Rating:
3.0
Too many trucks around the perimeter lanes, which caused issues for the larger moving trucks on the four dates we loaded/un at the unit. Three should be more thought given to this.
Briar C.
|
Overall Experience
Rating:
5.0
A wonderful experience. Thanks.
Debbie P.
|
Overall Experience
Rating:
5.0
Thanks for everything!
Pasqua N.
|
Overall Experience
Rating:
4.0
A good experience.
ayube a.
|
Overall Experience
Rating:
5.0
Staff made a stressful day a little easier with their quick friendly service and the we're very accommodating.
Steven D.
|
Overall Experience
Rating:
4.0
I was happy with the service I received.
Dave L.
|
Overall Experience
Rating:
5.0
Great place
COLIN R.
|
Overall Experience
Rating:
5.0
No complaint at all. I really enjoyed the 24 hour access and friendly staff.
Mark M.
|
Overall Experience
Rating:
4.0
The staff at UHNM have been very helpful in meeting my objectives for an affordable, spacious, conveniently located unit in a very timely manner. This is by far the best of 3 nearby storage locations
Jim S.
|
First Impressions
Rating:
4.0
Staff was very friendly. Staff member came and gave us bottled water as it was a hot day. It was very much appreciated.
Jacques A.
|
Overall Experience
Rating:
5.0
Is good
Sara H.
|
Overall Experience
Rating:
5.0
Staff was friendly and very helpful.
Easy to unloading to 2nd floor storage using elevator.
Se-Hyun Peter B.
|
First Impressions
Rating:
4.0
Excellent service.
Daniel V.
|
Overall Experience
Rating:
5.0
Amazing staff!! So helpful, friendly and knowledgable!! Great experience!! Highly recommended!!
Aimee B.
|
Overall Experience
Rating:
5.0
Very helpful and friendly people! It was our first time there and we appreciated the advise and help!!
andy w.
|
First Impressions
Rating:
5.0
The staff are always professional and competent. I have rented trucks here frequently and the service for that is also excellent. The best storage facility in the area by far.
JANET C.
|
Overall Experience
Rating:
4.0
I was satisfied with the services provided.
Farida A.
|
Overall Experience
Rating:
4.0
Space is clean and it appears well looked after.
Richard P.
|
First Impressions
Rating:
5.0
Best location is Newmarket!.
Pov L.
|
Overall Experience
Rating:
5.0
I has a storage unit at the Newmarket location for 1.5 year's. The staff was always friendly and helpful on anything I needed or asked.
Thank you to all the staff
Kristy F.
|
Overall Experience
Rating:
5.0
good
Kelvin L.
|
Overall Experience
Rating:
4.0
Good service BUT my UBox was unlocked when it arrived here; hinges were all broken off rendering the $40.00 lock I bought useless.
Lisa L.
|
Overall Experience
Rating:
4.0
no issues, all good
Dave M.
|
First Impressions
Rating:
4.0
.
Terry C.
|
Overall Experience
Rating:
5.0
Staff were extremely accommodating. Won’t hesitate to return for storage solutions and/or vehicle rentals
Marcia B.
|
Overall Experience
Rating:
4.0
Storage unit was clean and well maintained. Accessiblity and the use of trolleys was very good. This is the first time i have rented a storage unit and so far, it has been ok.
Louise N.
|
First Impressions
Rating:
5.0
great service
Wayne T.
|
Overall Experience
Rating:
5.0
Uhaul is the best !!!
Olga O.
|
Overall Experience
Rating:
5.0
Thank you...
Beverly M.
|
Overall Experience
Rating:
5.0
Very accomadating, friendly. Pleased with service.
Bonnie C.
|
Overall Experience
Rating:
3.0
My storage fees increased by 50% in a year. Co-incidentally this was a few months after my unit was flooded due to lack of maintenance (no heat) in the U-Haul building. I was a customer for 5 years.
DEENA B.
|
Overall Experience
Rating:
4.0
Good service!
NIKOLAY U.
|
Reservation
Rating:
1.0
Im suing you stole stuff from my unit and I refused to pay and now you want to sell my unit to cover it up. I will be posting tbis info online i have already talked to the paper. You will be paying.
THOMAS M.
|
Overall Experience
Rating:
5.0
My only complaint was I went in to give the staff my keys to access my unit as per the head office phone request because of reno improvements and they inside units keys were not needed.
Francis B.
|
Overall Experience
Rating:
4.0
Good experience
Deanne L.
|
Overall Experience
Rating:
4.0
i had a wonderful experience with this location. i would definetly recommend this uhaul facility to family and friends.
TABITHA C.
|
Reservation
Rating:
4.0
Good staff.
Josh C.
|
Overall Experience
Rating:
5.0
Always courteous and very pleasant great to deal with. Thanks guys your awesome