Very quick service on pick up and drop off
Christopher YCustomer Reviews for U-Haul Moving & Storage of Niagara Falls
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good customer service
Tiesha C | First ImpressionsThe facility was clean, well lit, and safe. Members of staff on duty do a walk thru several times a day. The process was easy and the staff is extremely helpful. I’ve also heard this about the staff from several other customers who rent from there. Their reputation w the local community is excellent. I would recommend anyone I know to try out this location
Leah L | Overall ExperienceAs far as I am concerned this place is the best ever
Teresa C | Overall ExperienceAll U-Haul employees were polite and professional. One in particular was clearly Outstanding. A young lady by the name of “Clohe” (sp?) could not have done a better job. This young lady seemed to be able to read minds and answered questions prior to them even being asked. This woman clearly enjoys what she’s doing and makes Everyone’s life better. BRAVO CHLOE (sp?) and U-Haul for having her. I assure you that Me and Mine Will be using U-Haul in the future and We’ll ALL be looking for Chloe and the fine group of professionals that work with her! I Do Not throw praise around lightly being a former United States Marine -but- one this occasion -again- THANK YOU U-Haul, and Chloe and the Entire Crew at the Military Rd location.
alex p | Overall ExperienceEvery single time we visited an alarm went off at some point during our visit (not trigger by us) and no one did a thing about it, which didn’t make us feel that our stuff was super safe if anyone wanted to break in, since no one responded to the alarms. There was often trash on the ground and the place didn’t look well cared for, sadly. When we came to move out from our second floor unit, the elevator was broken! I am disabled and can’t use stairs so my wife had to unload the entire unit using the stairs! We had let people know we were coming down that day from Ontario and someone should have let us know about the elevator before we drove down all that way and rented a truck. I would like a partial refund of our last month’s rent or something to make up for the hassle we had to deal with. The fact that we were able to have things shipped to the location a few times was a huge advantage and a big reason we kept our unit there as long as we did.
Nancy D | Overall ExperienceStephan and Josh were very professional and extremely Helpful!
alex p | First ImpressionsJohn went more than beyond his help to satisfy us with our situation. Thank you so much
Anna Q | Overall ExperienceHALF THE TIME I LIGHTS WERE NOT WORKING PROPERLY!!
paula j | Overall ExperienceI've stored my stuff here before never had a problem and I would definitely do it again
Sherry T | Overall ExperienceI thought that my things would be safe as it was indoor storage, but everything was moldy when I removed it from storage. There were also metal objects that were rusted along with the mold. When I came to remove my items, the codes to get in weren't working, so the alarms went off twice. Nobody came to check when the alarms went off, they just shut off the alarms from the office. It made me feel as if my storage wasn't that secure.
Adria S | Overall ExperienceKaylee was a pleasure to deal with. Apart from her professionalism, the rest of my experience was negative. I asked for 24 / 7 access and was provided an access card that did not work from the time it was issued to me. I was told that I could call the day before and that the building would be left open if I needed after hours access. WTF?? How is that secure. I ended up not needing a second month and had nothing in my locker when it was time for renewal. I attempted to contact U-Haul the day before the renewal and was promised a call back from the 'Manager' before 4 pm. It took multiple calls and several hours to get a call back saying I would get another call back after 4 pm. I never received the promised call back and was billed an additional month - including a late payment fee - in error. Kaylee rectified this issue and was a complete professional. I nevertheless did not appreciate being sent notice that I was in arrears for an empty locker. In 2014 - 2016, I rented a 5 x 5 locker from this same location and had a much more positive experience. I'm not sure what happened since than but I was not impressed this time with the exception of Kaylee. She was very professional and is an asset to the company! Hire more people like Kaylee.
WILLIAM K | Overall ExperienceWish I could surrender online, and known requirements for the same when booking locker.
Baldeep A | Overall ExperienceThe storage units are very well maintained and the staff were super helpful getting a trailer last minute
Brett L | First ImpressionsIt got to be very expensive for me, but I trusted the facility with my belongings. Everyone was always very friendly and helpful. Thank you for great service over the years.
SUZETTE D | Overall ExperienceThe gentleman who helped me was great. He explained everything to me and helped me find my unit.
Christina Y | First ImpressionsCHLOE WAS EXCELLENT TO WORK WITH.
judith c | First ImpressionsGuy with real nice hair helped me with my storage unit, deserves a raise tbh
Elijah G | First ImpressionsThere's a problem with the alarm box and the alarm is always going off and is quite shocking on the nerves. Staff is friendly and helpful. Clean environment and units are in good condition.
Dawn H | First ImpressionsGreat place and great people!
Nicole M | Overall ExperienceGreat staff even when the unit flooded yall.did a great job
DEANNA C | Overall ExperienceLOVE the staff! Wonderful, knowledgeable and helpful.
Vicky A | Overall ExperienceAm thankful to UHAUL for great assistance--whether in person or through calls, thank you for helping me through stress of moving. Equipment and facility all well maintained, ie storage facility was bright, clean, with large loading trucks provided to help you move items from storage (really helpful & well thought out in process). Thank you so much!!
jade c | Overall Experiencealthough we still have an outdoor facility and there's snow piled up against the door.
Peter L | Overall ExperienceStaff was helpful even before day of move in — answering questions, helping with changes, confirming details. Appreciated the service to re-assure that all would be as expected. Process was good experience.
jade c | First ImpressionsJohn runs an excellent operation. I would recommend your facility to others.
Lori S | Overall ExperienceI was in a hurry when I was reserving a unit and got one that was too small for all of my belongings. When I got there and realized I needed bigger, the young woman at the counter sat right down and found me a unit she pulled up my information and was able to charge a little difference and I was in. The carts and elevator were a Godsend. Really good service, very helpful. Nice and clean.
Catherine S | Online Move InVery friendly staff
Christopher A | Overall ExperienceThere was No advantage of indoor storage vs storage unit access from outside only - the Mice still found the way into the unit. For the cost difference, the weather load and unload of outdoor storage would still be the first choice.
Cynthia C | Overall ExperienceThe young lady was very nice and professional as well as the young man and the restroom was very clean as well as the store
Janet R | First ImpressionsVery nice staff
Christopher A | First ImpressionsEveryone I dealt with was great and they especially helped me at the end. Thank you so very much.
deborah l | Overall ExperienceI have rented storage at UHaul several times in the past and was always pleased. The building is secure, well lit and climate controlled. I would definitely recommend this place 👍🏼
vickie f | Overall ExperienceVery clean facility, lots of nice amenities, all for the same price as other self-storage places.
Bruce B | First ImpressionsManagement and some team members were not fully trained or equipped. Had several issues with the facility which is why I left it. Too much hassle just for storage.
Diamond J | Overall ExperienceGood customer service
Michelle M | First ImpressionsVery nice place with very nice employees
Mary V | First ImpressionsI found a dead small mouse and lots of mouse poo in one box. Also my corner hutch was wet on bottom and some of it was rotted.
Marilyn p | Overall ExperienceI had a storage unit and I kept receiving notices that my bill increased. I don't feel like I should have paid so much because their were mice feces on the floor and on my stuff and what ever the mice could burrow through. I would have kept the storage unit longer if it were not for these things. Overall the staff were friendly and I like the convenience of the storage unit and being able to access at all times, renting a van over the phone with fast service, being able to park my car at the facility while I unload my stuff so I don't have to take an uber back and forth, equipment provided to help with loading/unloading, moving supplies to buy in the store and being able to drop key off after hours. Thank you!
TYANNANTRENA I | Overall ExperienceWouldn’t hurt to have an elevator!!!
Roman K | Overall ExperienceI own my business for about 30 years which I am electrician and plumber and Rehabilitation Contractor here in Niagara Falls N.Y. I rent alot of trucks from your company and usually use the Uhaul store on military road there all very respectful to me as customers.
Gerald Z | First ImpressionsStaff were very user-friendly.
CLAUS F | Overall ExperienceStaff was especially helpful.
Catherine S | Overall ExperienceI delt with the manager and he was great
shirrell h | First ImpressionsGreat customer service 👏 place was clean. Good job.
Robert J | First ImpressionsYall storage fees are to high i found the same size unit for 50 dollars a,month
rhonda a | Overall ExperienceWe rented your storage for more than 5 months but today we were there to get our stuff ( cloths and other house items) we saw there were rats in there, They damage our cloths and all good stuff.. I would not recommend this place to anyone else…
Gopalbhai P | Overall ExperienceThe staff was helpful and polite.
Donald H | First ImpressionsGreat service! Fast, friendly, informative and very accommodating. Keep up the good work! 👍
Peter Z | First ImpressionsStaff was very professional and helpful when I had an an issue with billing. They were courteous and took care of my problem in a timely fashion.
Joseph D | Overall ExperienceStaff was incredibly kind and helpful, answered any and all questions I had. Highly satisfied with service recieved.
AMANDAMONIQUE M | First ImpressionsWay overpriced. Glad I’m not dealing with you anymore.
Kristin S | Overall ExperienceThanks for being there when I needed.
GUAZONHERGOT W | Overall ExperienceThe man that waited on me (I can’t remember his name) was awesome very friendly,professional and answered all my questions.
Kelly P | First Impressionsvery efficient and kind staff they were able to work with my availability and their's. thanks for all your help
Deanna C | First ImpressionsThe customer service agent was very helpful and explained everything very perfessional and was very outgoing. Customer service agent went above and beyond to answer all my questions.
Clyde V | First ImpressionsThe associate that explained the process was very helpful and knowledgeable.
Louis R | Online Move InJust had mice poop all over my brand new tables chairs and furniture and some of my things got ruined and molded
Quanisha A | Overall ExperienceI saw a roach in there. Scary but other then that the staff was great.
Teyona R | Overall ExperienceVery professional and polite...appreciate the service
Clarence J | First ImpressionsGreat experience! Would definitely use U-Haul again! I rented from another, popular storage place for several months and the facility was just crap! Not climate controlled or well lit or even clean. U-Haul obviously cares very much about overall customer satisfaction- and they couldn’t be more friendly or accommodating!
John S | Overall ExperienceIt wasn't the staff. Mice attacked my unit I lost a good amount of house hold items. I will never rent outside again. I didn't know there wasn't any Insurance included with the storage unit.
Pamela W | Overall ExperienceSo fare all is top rate and everyone has been most helpful. Thanks
Barbara H | First ImpressionsI did not get my free month rental because I had a previous rental. also I had spent 91.00 on packing items I do not need. the whole experience was awful. the customer service was awful. had call 3 times did not help me.
Dorothy B | Online Move InGreat staff and service was excellent. Would recommend.
Michael C | First ImpressionsI was confused at first with the check in process but figured it out shortly after arriving. I was glad to see the security for the building was so great!
Renee L | Online Move InI just wish there were more hours and you staffed with extra people so not to stress out your one or two workers
PAMELAA M | First ImpressionsRodent infestation and mildew causing damage to some items. Paid for climate control and should not have mildew. Insurance company difficult to work with. Agent is not responding to my emails because I did not accept the initial offer and refused to sign off before the unit was completely empty. Once unit was empty more damage was found. Once I filed a claim, staff at local U-Haul facility refused to speak with me. Most staff members at local facility we're not knowledgeable of the procedure to file claim. One person, I believe his name was William Wilson, who has left the position, was as helpful as he could be and seem to be knowledgeable. Alicia was knowledgeable and provided minimum information and access to insurance company all other people didn't have a clue.
Melanie V | Overall ExperienceCalling to ask Questions or get information was a hassle. Always a long wait time. The times we had access to the unit rarely fit my schedule. We had a fire and the key was lost. Cost me money i didn't have.
keith p | Overall ExperienceI had all kinds of unique little problems along the way with my move, from beginning to end, and U-haul Moving And Storage of Niagara was able to help me with all of them. Staff was always friendly and helpful, and the facilities were a step above other places I've been to. Pretty sure I'll be back, for my next moving emergency 😂
Jesse H | Overall ExperienceWilliam was awesome; he could not have been more helpful; great experience!
kate w | First ImpressionsVery well managed facility
Dennis D | Overall ExperienceExcellent customer service. Excellent, friendly and cooperative staff. Well maintained storage units. 24hr access.
Talat N | Overall ExperienceI would definitely recommend U-Haul Storage I got the storage and used the U-Haul for free the same day great dill
kevin N | First ImpressionsGreat people & staff. Clean storage facility. Very helpful. Would always recommend this site to everyone.
Aj L | Overall ExperienceI received good service everyone was always very helpful
Linda C | Overall Experiencesecond time and just under 5 years that I've had to use you for storage as well as truck and trailer rentals everything was excellent as always appreciate the help
Arthur D | Overall ExperienceGreat people. Good service. Frindly smiles
Aj L | First ImpressionsI didn't store food yet after a year in storage there was a tremendous amount of mouse droppings everywhere including my boxes!! The mice also tore up the newpaper i used to wrap my objects up with. Also mouse urine contaminating everything !! Outrageous storage fees for unhygienic umits!!! Contact me as i want to go public about this situation!! 7164657039. Lorie Bator
loriE B | Overall ExperienceThe staff was very helpful and very well corteous.
SYDNEY C | First ImpressionsThe staff member was friendly, but didn't explain things well at all. For instance, I only realized after that I am paying for a high unit rather than a lower (6 foot) one. The staff member just assigned me the unit without asking which height I would need. I would recommend this storage facility with the caveat of asking tons of questions. I wish I know now what I didn't know then!
Amy A | First ImpressionsI reserved and paid for an Outdoor, Pull up storage unit months before my move-in day. When I arrived on my move-in day, I was informed that there were no outdoor units available. I even showed the printed paperwork. They said there would only be one inside of the building, but it was on the first floor. This was a struggle for the people who helped me move in, as we all thought (as we should), that I was going to drive up to my outdoor unit that I reserved. I didn’t give them a hard time, they said they were sorry, etc. Anyways, it all worked out. (Mind you, I still thought that the replacement unit they gave me would still be climate controlled, as this is what I reserved to have.) When I arrived 3 months later to move out, I was astounded to see my entire mattress as well as my box spring were completely molded. All different colors. After checking the website and storage map, I found that the room I was given, 1271, was indeed NOT climate controlled. I also was billed $148 monthly, whereas I thought it was going to be $114 a month. Besides the moldy mattress and moldy box spring and the room replacement, the young male employees were always very helpful and super kind.
Alexis B | Overall ExperienceNothing but problems since day one. That’s why we moved our items once settled. Wrong unit numbers, alarms going off constantly when we opened our unit, ignorant staff. Never again.
Tina M | Overall ExperienceThe loading door is located opposite the entry door, which is not intuitive. There is a 2-3in lip at loading door that you must pull carts over, making it impractical to use them. The door into storage was too narrow, creating a challenge getting a couch inside, which was quite unexpected. Overall I would not recommend this unit
Ron P | Online Move InStaff was above and beyond excellent and I will not forget the service I received
Theodore S | First ImpressionsNow, at first I was very pleased with everyone there, then I moved out of my storage there, told everyone I moved out, and told them I left, a large, empty storage box for anyone, and a empty Landry basket, to which the employees said, ok, and I wouldn't be charged anymore because I moved out, then I get a bill for a storage I moved out of on March 28th, yeah, your welcome, for the large pepperoni pizza, that's the thanks I get for buying you a pizza, you send me a bill for a storage I told you I moved out of, and you made no mention of anything else.
Tina M | Overall ExperienceWhen I got the storage unit, I was told that I had to purchase a lock from Uhaul, even though I had my own lock. So I purchased one, then found later that I didn’t need to...also why does Uhaul need 3 phone numbers to rent. This is the only time I had to come up with three numbers...also the employee that helped me was a bit rude. I was told from another employee that he was new. Maybe I should have said something when I first got the storage. It was a month ago...every time I went to the unit after I never saw him again. Maybe he got fired because of it...don’t know.
Joseph B | Overall ExperienceI’m just upset I rented a uhaul and it kept dieing on me had to get a jump twice
Rebecca Z | Overall ExperienceVery good customer service , he was very helpful and very polite , an even took the time to show me ware it was at .
Jessie L | First ImpressionsThe manager is not very friendly. The system had trouble processing my autopay and she continually charged me a late fee. When they set up my storage they did not even have my correct address phone number or credit card information. It never got resolved so I moved my stuff with a budget truck and save money and aggravation. I feel bad that this lady does not value people and Ian more bottom line that came generated.
Alan G | Overall ExperienceRoof leaked , new mattress damage ,no insurance ,no compensation!
Donald W | Overall ExperienceGreat folks and Tina helped me much
Robert B | Overall ExperienceRented a storage unit at Niagara Falls location. Smaller then I requested and price is outrageous after telling me on the phone it was only 30 a month. Plus you have to use their locks. Smh.
JAMES D | First ImpressionsSo far very good.
Donald W | First Impressionsnil
Bob C | Overall ExperienceVery easy to rent, very nice and convenient.
Denise N | Overall ExperienceI was very displeased with the fact that the GM at my location just picked a storage unit for my needs. She never asked how much space I was interested in or could afford! Didn’t even explain my fee☹️
Lora L | Overall ExperienceI never had an issue with this location. The employees were always helpful if I ever had any questions. Only downfall was the price, I found cheaper.
marlena j | Overall ExperienceThe people are very friendly. You have a key card to gain access to the storage area and the units are indoors.
Russell S | Overall ExperienceThe young man I believe his name is Ryan Jeffords (he has tattoos on both arms) was AMAZING! Our storage unit was not quite big enough for our needs. He went above and beyond to help us.
Amy S | First ImpressionsFriendly and helpful staff. I would recommend this location for any storage services.
Katrina A | Overall Experienceservice was excellent.
FRANK A | First Impressionsmy only complaint is in regards to billing. I was not made aware when i rented the storage unit that billing was done via e-mail. no one had asked me for my e-mail address. Big problem!
Karen B | Overall ExperienceGreat service. I used it for 3 years and staff was not only friendly. but helped me with heavy stuff a few times I needed. Definitely recommend it.
Luis L | Overall ExperienceExcellent
leonardo m | Overall ExperienceI had a beautiful experience with U-Haul
SIMEON M | Overall ExperienceThey have been wonderful
Victoria P | Overall ExperienceThe unit was clean and the perfect size for my needs. The employee who helped me was knowledgeable and welcoming.
Dannie W | First ImpressionsProfessional staff and informative.
Katrina A | First ImpressionsAlready spreading the word about the service an the truck an storage special. I got free storage with my truck rental now who can compete with that
Inez C | Overall ExperienceClean safe facility friendly staff would recommend storing your things here
Aisha N | Overall ExperienceI am not moving out I don’t know where that information came from
JUDITH R | Overall ExperienceBloody God awful. Would NEVER use or recommend to anyone. My concerns were well documented in multiple phone calls. Misuse of mastercard. Listen to your 'taped??' phone calls. Disgusting.
arrie h | Overall ExperienceVery good!!
CHIH-YAO C | Overall Experiencevery clean an secure i really like the access card and all the cameras
James S | First ImpressionsVery good. Met our multiple needs.
Patricia B | Overall ExperienceTina was very nice and professional. I would love to do business with her again. Thank you very much.
Malvenia w | First ImpressionsI have not had a problem with uhaul I always use them when moving
Laura G | Overall ExperienceBest staff, explained everything thoroughly and even was smiling the whole time
michelle p | First ImpressionsI had several difficulties with my plans but Anthony was extremely helpful & patient in straightening things out with & for me.
Catherine M | Overall ExperienceSúper helpful and friendly staff. I definitely always looked forward to working on my unit even though it was a char because the staff and facility was so welcoming and friendly.
Richard A | Overall Experiencegreat team very helpful
raymond l | Overall ExperienceHad to cancel
Victoria P | ReservationWhile I had an issue with my unit, the manager went out of his way to make things better and facilitated a change of units. I recommend this facility and it’s staff.
Korie S | ReservationI really appreciate the great customer service I received while there and everything is satisfactory.
Beatrice H | ReservationWas especially grateful to the personnel who helped on the day I removed my goods from storage Service was quick and efficient and very fair Thank You
Susan M | Overall ExperienceEmployees shared billing information with third party not on the account. Without asking permission or verifying relationship on multiple occasions.
cynthia r | Overall ExperienceTina was amazing. A true professional.
Joseph B | ReservationTina was amazing. A true professional.
Joseph B | ReservationThe employees At Uhaul Niagara Falls NY are professional and they keep their location clean ,stocked and well maintained.The storage facility is state of the art design .Very pleased.Thank you.
joe r | Overall ExperienceI had cockroaches crawling on my stuff when I was moving it out and I have mice poop all over my property. I will never put any of my property back in there I feel like I should get some money back
HEATHER W | Overall ExperienceStaff was helpful and quick to assist with setting up the proper equipment.
eric r | Overall Experiencegreat service
William M | Overall ExperienceThings are fine but don't expect any professional cooperation if you have a problem. Emails not answered. Questions not answered. Notices sent to wrong address.violations of nys storage facility laws.
kelly a | Overall ExperienceVery clean
JAMES H | Overall Experience