Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your people on How lane were polite, professional and helpful. Unfortunately I made a reservation online and Uhaul sent me to the wrong location. It took your person a while to fine my reservation, probably not her fault. UHAUL,not this store wasted an hour of my time and the helper I was paying. I also made someone wait an hour for me to arrive for my pick up.
John R
Rating:
1.0
Uhaul Personnel assume that I would be attaching the trailer to my vehicle myself.
John V
Rating:
5.0
Have the truck ready at the front of the lot to easily move it out
Aryan C
Rating:
2.0
The agent who helped me was very rude. I don't recomend this location at all
AHMAD A
Rating:
5.0
Always Helpful and have trucks ready to go when we need them.
IAN I
Rating:
5.0
The A/C in the truck didn"t work.
Patricio A
Rating:
5.0
Customer did not leave a comment.
Vijaya R
Rating:
2.0
Walked in and was greeted with a smile.
But waited a long time to be spoken to, despite there being only one other customer in store and phones not ringing.
When a second associate finally came, she answered 2 phone calls and changed the batteries in wireless mouse before acknowledging me or looking at me. Stated was there to pickup truck but having trouble with website/app. Struggled to find my reservation and then said it was because I should have told them that I'm already checked in. Was given keys to a truck that wasn't there! Finally got keys to a truck that was actually in lot after 45 mins of WASTED TIME.
Brian V
Rating:
3.0
Very slow service. Not very attentive and was not given the supplies I ask for.
Paul v
Rating:
5.0
You cannot improve what is already perfect!! I have rented from another company recently and from now on, we will only use U-Haul!! We love this place! This is the location on How Lane, North Brunswick and they sell everything and I mean everything you need to move safely and effectively. Their prices cannot be beat! I used them yesterday and I already am sending 4 families to this location and this location only. You get the best customer service, they have a restroom and the place is so clean and honestly I love the staff that I met at this location. I am so thrilled this was recommended to me by another friend and once a friend recommends, I recommend to others, too!! Keep up the great work everyone!! I love all of you at U-Haul!! Thank you so much for your great help, service and price!! I am thrilled!!!
Alisa C
Rating:
1.0
Was huge line late getting vehicle for time reserved & definitely overchargeed for miles crazy organization & lack professionalism
BRENDON B
Rating:
5.0
Me encanto el servicio bendiciones
rafael j
Rating:
1.0
The people who treated me should have more love for the work they do.
Jesus V
Rating:
4.0
Customer did not leave a comment.
April B
Rating:
3.0
Customer did not leave a comment.
ABAYOMI B
Rating:
5.0
The girl was very helpful
SEAN H
Rating:
5.0
Tire signal was on when I got the vehicle.
Futao D
Rating:
3.0
Customer did not leave a comment.
jerome w
|
Overall Experience
Rating:
5.0
Our only concern was the late night drop-off. The area is somewhat lonely and we felt unsafe unloading the truck.
Harvinder S
Rating:
4.0
Customer did not leave a comment.
Diane C
Rating:
4.0
Great people
Christian H
Rating:
5.0
Best service
UMARU S
Rating:
5.0
Excellent costume reservation
abdoul y
Rating:
3.0
Customer did not leave a comment.
Don O
Rating:
4.0
Please ensure that the vehicle is modern, clean and sanitary including the smell. This van had clothing and other items stuffed inside the side panels of the cargo area. Not to mention an air freshener hung to mask terrible body odor from the previous renter. I used several Clorox wipes to clean the steering wheel and other high touch areas - the wipes were completely filthy when I finished. I haven’t experienced a truck this dirty or smelly since the 90’s at the Edison Uhaul. I’m sure it will be better next time.
Michael A
Rating:
5.0
Every good
leonidas r
Rating:
5.0
Customer did not leave a comment.
Johana C
Rating:
5.0
Customer did not leave a comment.
Jose R
Rating:
5.0
Customer did not leave a comment.
Natverlal M
Rating:
1.0
The employees are trained in what they should do. However I returned my rental at 1:30 but at 6pm had to take a 20 minute call with folk who didn’t know what to do. My rental return was not entered into the system. This location is good, but clearly left to run itself. Product of the times I guess. If I was the manager the front door would be in service, customers would be greeted. Trainers would be prepped, employees wouldn't pull in blasting music with another employee admiring it. Honestly this location is average for 2024. But i rate it as poor because if I created the same company, maybe the ceos wouldn’t make so much but the locations, franchise or not, would be the best quality
Dave C
Rating:
5.0
Nothing U Are Doing Good Enough🙏
Daryl K
Rating:
5.0
Customer did not leave a comment.
Iris R
Rating:
5.0
Customer did not leave a comment.
ian i
Rating:
5.0
Customer did not leave a comment.
David L
Rating:
5.0
Drop the mileage $19.00 feels like a scam
James C
Rating:
5.0
Customer did not leave a comment.
Borys K
Rating:
5.0
Customer did not leave a comment.
WILFRIDO S
Rating:
4.0
It was a good experience at this location
Kha H
Rating:
5.0
Customer did not leave a comment.
Yaniris M
Rating:
4.0
Well something is wrong with the odometer because I most certainly did not drive 40 miles. I drove 4 miles from my home to a venue and back. I am not sure how you guys compute but you got an we extra $30 from me and I am not happy.
Shawna H
Rating:
5.0
Customer did not leave a comment.
Elanny A
Rating:
5.0
It was so easy and the gentleman at the front desk was very helpful. Thank you.
Cyndi J
Rating:
5.0
Customer did not leave a comment.
IAN I
Rating:
5.0
Very courteous
William M
Rating:
5.0
I did not see the facility, therefore questions above are not applicable. The staff was very helpful and friendly. The driver who delivered my possessions to Jamestown NY (DeShaun) was helpful, communicated throughout his trip, and was very professional. It was a pleasure dealing with him
william g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher O
Rating:
5.0
The girl that was that day was excellent
Israel P
Rating:
5.0
Customer did not leave a comment.
IAN I
Rating:
5.0
Customer did not leave a comment.
RABIEU I
Rating:
5.0
Customer did not leave a comment.
Maria P
Rating:
3.0
Customer did not leave a comment.
Peter K
Rating:
5.0
Customer did not leave a comment.
Brandon V
Rating:
3.0
Customer did not leave a comment.
Richard K
Rating:
5.0
It was.a smooth transaction at an affordable price. Ty
Carmen G
Rating:
5.0
Customer did not leave a comment.
CATHY F
Rating:
5.0
Hey l Say they de Best go in rent anytime.
Ramon B
Rating:
5.0
Excellent Customer Service!!!
IAN I
Rating:
5.0
Thank you los mejores
ELIZABETH D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph C
|
Overall Experience
Rating:
3.0
Online they gave me a truck price for almost $55.00. Later at the office they charged me almost $95.00 and when I delivered the truck I received an invoice for $112.00, they are not serious with the prices. I'm not coming back...
Hector R
Rating:
5.0
Excelente
Victor R
Rating:
1.0
Definitely would not recommend. This is supposed to be a reliable, credible service but all I've gotten is hustled for 5 dollars when people worker there who don't know the company's regulations and fees lie to pacify a momentary lapse on their judgment. I was told I would get $10 off my truck only to not get that but be hassled for 5 dollars accrued in tolls... Never using Uhaul again
Zenzali L
Rating:
5.0
Buen servicio
Dagoberto L
Rating:
5.0
They were very nice
Christoph S
Rating:
5.0
They made moving easy🤗process was simple ,quick and pleasant! They had everything I needed there.Thank you
skyy R
Rating:
3.0
The truck was ok, but too small for our needs. This, despite encouragement from U-Haul that it would be adequate. As importantly, we reserved 'helpers' at each end of the move through U-Haul and they arrived between 3 hours and 4 hours late for the pick-up and drop-off. We learned that the middlemen take more than half of the fee, despite having virtually no control over the arrival of the 'crew'. The moving items I ordered were not unavailable at the site. While waiting 3.5 hours and 4 hours, respectively, we did most of the work unloading the truck. We also learned that the 'movers' are paid less than 1/2 the fee charged and the middlemen keep the larger share, despite dropping the ball at each location. Overall, I'd have to say I was dissatisfied with the experience and will look elesewhere in the future.
Richard P
Rating:
1.0
Infested with rats and completely damaged our merchandise. we moved a small store and needed to storage merchandise the rats got to all the boxes and we lost everything nothing can be used or donated. We called many times but everytime it was a fight over the phone we couldn't resolve the issue we just had to take the losses and move forward!!
Maria P
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jawon T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tracy W
Rating:
1.0
Customer did not leave a comment.
Shun Z
Rating:
5.0
Customer did not leave a comment.
Peter S
Rating:
5.0
The Usual - Excellent
IAN I
Rating:
5.0
A Great Location to Rent From
IAN I
Rating:
5.0
Customer did not leave a comment.
JATIN P
Rating:
5.0
Customer did not leave a comment.
Sukhwinde S
Rating:
4.0
The vehicle had a maintenance alarm, the engine sounded as if there was a significant issue, additionally there was water in the cabin and storage compartment likely after a recent rainfall.
Anders L
Rating:
1.0
Truck is ripped and dirty, manager and associate rude and unprofessional not just to me but many others
Krista K
Rating:
2.0
Customer did not leave a comment.
malik r
Rating:
4.0
The truck that I rented had such a loose front end it was almost uncontrollable at highway speeds. Other than that the girl who worked the customer service counter was fantastic.
John C
Rating:
3.0
The trailer was boxed in between other trailers and there was no wheeled lift bar to move trailer or raise it to hitch onto my truck. I had to muscle the trailer to a neutral area and dead lift the trailer to my hitch. I am 67yrs old but fortunately in good shape . Most people could not have done this.
Michael S
Rating:
5.0
Customer did not leave a comment.
IAN I
Rating:
5.0
Customer did not leave a comment.
IAN I
Rating:
5.0
There when we need them!
IAN I
Rating:
1.0
They did not have what they told me they would in the contract when I got there to pick up truck. They charged me more than they said. They were not helpful very rude. And the door would not close correctly and they said yea we know it’s ok. It’s won’t open. Just horrible service
Rose M
Rating:
5.0
I love this company ! The North Brunswick team is exceptional!! They bend over backwards and takes care of their customers!! I’m a constant renter and plan on having a long business relationship!!
Thank you U-Haul !! Dan is amazing!!
Seeta J
Rating:
5.0
Dan is great to work with. We've used this location for several years and have enjoyed our experience.
LaChaun W
Rating:
5.0
Customer did not leave a comment.
ryan h
Rating:
5.0
Customer did not leave a comment.
Jose C
Rating:
5.0
Good service
Carlos C
Rating:
5.0
Just walk thru the vehicle with the buttons/etc
Yafit M
Rating:
4.0
Customer did not leave a comment.
jamal z
Rating:
5.0
Customer did not leave a comment.
Gloria A
|
Overall Experience
Rating:
5.0
Excellent customer service
Kim T
Rating:
3.0
Customer did not leave a comment.
Bryan R
|
Overall Experience
Rating:
5.0
The people were professional, personable and accommodating. I was welcomed and appreciated, would definitely recommend!
John A
Rating:
4.0
The continuous switch of pick-up locations was not fun or appreciated. The fact that the estimated milage was NOT readjusted upon return (67 miles LESS then estimated) and money for less milage was not readjusted was NOT anticipated or appreciated. I view this as unfair. The return location was excellent and they made the return simple. Money back was expected but did NOT occur.
Robert B
Rating:
2.0
I rented a truck and reserved for 3 weeks and when about to get the pick up truck , it is not available. I already hired movers , so I decided to get the van. They should at least text me prior. Not happy with the service .
Nick t
Rating:
5.0
Customer did not leave a comment.
Kevin O
|
Overall Experience
Rating:
5.0
Very professional staff and feels great when walking
Zita P
Rating:
5.0
Customer did not leave a comment.
jose j
Rating:
4.0
Customer did not leave a comment.
Theodore W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mike s
Rating:
5.0
Very personable and efficient
jaffar n
Rating:
3.0
Customer did not leave a comment.
Martin L
Rating:
1.0
Una de la persona que habla con las personas no sabe tratar el cliente
kelvin t
Rating:
3.0
Maintain the equipment better
Timothy E
Rating:
2.0
The staff were on their cell phones and not opening the gates to enter.
Antonio L
Rating:
5.0
Customer did not leave a comment.
Gloria A
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Ernesto A
|
First Impressions
Rating:
5.0
This Location is Great - Management is always there to help.
IAN I
Rating:
5.0
Been with yall for 10+ yrs at this location with no issues or complaints. Staff (various) was always pleasant, approachable and knowledgeable. Thank you for your service.
TONI A
|
Overall Experience
Rating:
5.0
I would use it again!!
IAN I
|
Overall Experience
Rating:
4.0
Everything was great. The only thing to complain about is the mice getting into my things.
Bryan G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yu G
|
Overall Experience
Rating:
4.0
Workers need to answer phones when customers call that's bad 👎 they put u on hold for 25 to 30 minutes never come back to answer u
sylvia c
|
Overall Experience
Rating:
5.0
Great customer service and very helpful and friendly
Jacklin P
|
First Impressions
Rating:
5.0
Closing out my unit was easy and the staff were polite and accomodating
louise e
|
Overall Experience
Rating:
5.0
offering a free month of storage when moving was enormously helpful, and the facilities were also great. Much appreciated.
Lawrence R
|
Overall Experience
Rating:
5.0
Great service
kadijatu s
|
Overall Experience
Rating:
5.0
Excellent Manager Here
IAN I
|
First Impressions
Rating:
5.0
I will definitely use U-haul North Brunswick again
Timothy F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lawrence R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maria T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laritsa R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
VIckie s
|
Overall Experience
Rating:
5.0
Matt was fantastic. Service was fast and convenient. Extremely happy with my experience.
Nathan A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KWELI S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
LUCYMILA N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elizabeth F
|
Overall Experience
Rating:
4.0
Dan and his team are friendly and helpful with all details on storage and truck rentals.
Carlos G
|
First Impressions
Rating:
5.0
Great location!!!!
IRWIN H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARIDEICI L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Edwin S
|
Overall Experience
Rating:
5.0
All of the staff was very helpful and always pleasant.
Charlette P
|
Overall Experience
Rating:
5.0
Dan and Mathew are the best.
LAUREN H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sylvia c
|
First Impressions
Rating:
1.0
mice or rats got in and pooped all over everything I own...
Aryeh G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rahmeenah S
|
Overall Experience
Rating:
5.0
The guy who helped me was very polite. He worked quickly to get me the unit I needed.
Charlette P
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Taryana K
|
First Impressions
Rating:
5.0
The only thing I didn't like is that when you're late with your payments, they call all the people you put in and send letters as if you weren't going to pay them, I even received threats that they would auction off my things when I wasn't there for a month late. working because I was sick they should be somewhat aware the truth
Astrid j
|
Overall Experience
Rating:
5.0
Thank very much
Alfred C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amanda G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
yaniris r
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Jacqueline L
|
Overall Experience
Rating:
5.0
I used this location for about a year and a half. My only gripe is that the rent was raised 6/7 months in. Was difficult to confirm move out details but the guy on the phone took care of everything for me. Location was really convenient, secure, and allowed me to get in and out when I needed to.
Ryan D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Allan T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Aaron A
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Troy A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
yadira l
|
Overall Experience
Rating:
5.0
Iwaquim was wonderful and so helpful with accommodating us on such short notice with the storage unit and truck rental. Moving is very stressful. But he definitely lightened the load. Thank you for servicing us.
Ruby L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JORGE C
|
Overall Experience
Rating:
3.0
The place was perfect for what we needed it for and we had our unit for a couple of years, so it was fine overall in terms of our needs. The only issues we had which were two of the main reasons for leaving were the issues with mice destroying things in our unit, we didn't store anything that would have attracted them, and the constant increase in our rate. It went up significantly during our time there and it just became too expensive. Otherwise, the place and staff were perfect.
CHRISTOPHER I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANGELA L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
steve p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Astrid j
|
First Impressions
Rating:
5.0
Employees was always friendly and helpful
Jerome C
|
Overall Experience
Rating:
5.0
Thank you very much.
Keep up the good work.
So long!!!
jose v
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AVRIL A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Genesis G
|
Overall Experience
Rating:
5.0
Exelente
nurys p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
maria s
|
First Impressions
Rating:
5.0
Very professional and courteous
Jerome C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Harry H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aurelio V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Anahi M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAIME L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lakisha E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
orlando c
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jacqueline L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Glenna C
|
Overall Experience
Rating:
1.0
My storage unit was taken over by Rodents bush rats. A lot of my stuff was damage
Salmaria S
|
Overall Experience
Rating:
3.0
Other than mice it was fine.
Holly G
|
Overall Experience
Rating:
5.0
Love that place
DEBRA C
|
First Impressions
Rating:
5.0
Have used U-Haul various time in the past few years. I always had excellent service from the staff and the use of the equipment and facilities. Keep up the Good Work, your # 1 in my book. HLV
hector v
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Abdul E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Waleska M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
James J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tamara C
|
First Impressions
Rating:
5.0
Overall the experience was great! The staff who helped us was very helpful and professional. I would recommend this facility to everyone.
gaylene t
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chelston D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ZAK A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tysheera N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kenneth a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Saira F
|
Overall Experience
Rating:
1.0
My unit had no climate control. It wasn’t properly sealed, as my stuffs always have dust , water, leaves mice and bugs in my unit. The mice ate on my belongings, watermarks on my suitcases and valuables.
CRIMILDA W
|
Overall Experience
Rating:
5.0
I recommend my family to U-Haul if they need decent Storage.I really appreciate your business.
mahawa d
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
jose r
|
Overall Experience
Rating:
2.0
I vacated U-haul space on September 25 and followed staff instructions. They didn’t close my contract and I called customer care multiple times and went again to storage unit. They don’t care about customer. It’s very unpleasant place to rent u-haul. I am sorry to say that but that’s the truth.
Sunil T
|
Overall Experience
Rating:
4.0
Very well maintained. Customer service has been helpful and pleasant.
Winifred J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
RANJAN R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mariela M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ina G
|
Overall Experience
Rating:
5.0
Great customer service and very helpful.
Jacklin P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JASON S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WOJCIECH L
|
Overall Experience
Rating:
5.0
Great customer service and hours are convenient
Jacklin P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WOJCIECH L
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
JULIO O
|
Overall Experience
Rating:
5.0
Associate at detailed oriented and very professional.
Dhirajlal C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
OMAR W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
allen l
|
Overall Experience
Rating:
3.0
I could NEVER get through to a person any time I called. The only options were see store hours and directions which took me to a recording, and all other inquiries, which took me to the entire UHAUL company’s customer service. No way to get through to a person. So nobody I could talk to when our storage price increased DURING COVID might I add. I definitely wouldn’t store with uhaul again just for the lack of availability to talk to a person at the location.
alexandria a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Fernando R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
fernando l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
arely m
|
Overall Experience
Rating:
5.0
The gentleman that was working when I moved my items out of the storage unit was extremely professional and polite! I don't know his name, but he was working Friday 6/11.
AMANDA D
|
Overall Experience
Rating:
5.0
Great service kind employees
EDWIN F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kitsyann M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hiten P
|
First Impressions
Rating:
5.0
Muy excelente! Lo único que nesecitan mas personal en la oficina por que la espera es un poco larga por lo demás muy excelente todo y estoy muy satisfecha
Ana L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
yvelisse e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAUREN H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jose r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cara E
|
Overall Experience
Rating:
5.0
Good people. Very convenient.
timothy F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lorna G
|
Overall Experience
Rating:
5.0
staff was awesome
jorge o
|
First Impressions
Rating:
5.0
Staff is awesome
JEFFREY W
|
Overall Experience
Rating:
5.0
No comments
Nancy H
|
First Impressions
Rating:
5.0
GREAT CUSTOMER SERVICE AND EASY ACCESS
Jacklin P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samuel R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brandon A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David J
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Overall Experience
Rating:
2.0
The manager of this facility is incredibly helpful and prompt to respond to inquiries, so she is absolutely an asset. When we moved in and complained about the facility's dirty carpet that made the building smell terribly, she worked to have it removed, and we were very thankful for her effort. This change did help with the smell. The facility was, however, still not as clean as other Uhaul storage facilities that we've utilized in the past. During our move-out, we found a dead mouse and mouse feces in our unit. When we told the Uhaul representative at check-out, he made no response, so I suspect that the dead mouse wasn't exceptional for the facility. I would not go back to this facility for this reason.
Sarah D
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
URSULA Q
|
Overall Experience
Rating:
5.0
Shari and Wayne went above and beyond to accommodate my requests. It’s been a pleasure working with them!
evelyn s
|
Overall Experience
Rating:
5.0
Great customer service , very helpful and friendly
Jacklin P
|
First Impressions
Rating:
5.0
Stuff was very knowledgeable of his duties and very helpful.office was very clean and Everything was done in a timely manner.I would definitely recommend this office location again.
John D
|
Overall Experience
Rating:
3.0
When I return my truck on the app it was bad very bad they could not find my location and I was standing in a parking lot
gloria b
|
Overall Experience
Rating:
5.0
The employees were really helpful
Brandon A
|
First Impressions
Rating:
5.0
Gentlemen who help me was very helpful and knowledge.location was clean and very well maintained.and services was fast and professional
John D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
APOLINAR V
|
Overall Experience
Rating:
5.0
My experience with U-Haul was exceptional, staff was very friendly, knowledgeable, courteous. Storage units are clean and air conditioned (optional). U-Haul will always be my go to business for any moving/storage needs.
Gwendolyn G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
andrea b
|
Overall Experience
Rating:
5.0
The lady at the front desk was very nice and helpful very respectful
Elizabeth F
|
First Impressions
Rating:
4.0
All employees should wear PPE - masks
andrea b
|
First Impressions
Rating:
4.0
Employee at the desk was rude when I asked them to explain why I wasn’t able to receive a first month free, which I was very willing to listen to if they had answers. Instead, they kept shrugging, and when I asked if there was a manager who could help clarify, they said “well, the manager isn’t here, and I don’t know who helped you before, do you want the space or not?”
Gregg B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
malcolm r
|
Overall Experience
Rating:
5.0
Thank you for giving us a free month due to COVID. Very generous of Uhaul.
morgan W
|
Overall Experience
Rating:
3.0
The person at the counter was incredibly pleasant and helpful, but I reserved a drive-up 5x5 unit online more than a month before move-in, and when I arrived I was not given a 5x5 drive-up, but a 5x10 down a long hallway, where I had to carry heavy boxes. I'm disappointed that I'll have to pay more. What's the point of making a reservation online if it doesn't reserve anything?
Virginia C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lisa G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEROME W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
malcolm r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
robert w
|
Overall Experience
Rating:
5.0
They worked me with my storage as I been out of work and let me pay the balance and also let me move out.
Olivia P
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Overall Experience
Rating:
2.0
I stored my items here fpr 5 years while my daughter and i were in shelter due to her medical issues. She has a heart and lung condition and many times i almost lost our stuff due to not being able to pay. Sherri would never work it out with me or let me pay in increments. She didn't even try to help, yet every 2 months I got a letter saying my rent was increasing FOR NO REASON. I wouldn't recommend this place if it were the last place on earth. Greedy people who don't care about you! Plus EVERY single bag and box had been run through by mice. I had to throw out 75% of mine and my daughters belongings. All of her baby stuff was chewed through and shat on by mice. Never store your stuff here.
WHITNEY S
|
Overall Experience
Rating:
5.0
Very clean. No evidence of pest over the years. Friendly and helpful staff.
JACQueLYN L
|
Overall Experience
Rating:
5.0
Fantastic
Abdul Y
|
Overall Experience
Rating:
1.0
How can you sign up a person to rent a storage without the customer signing an agreement?
Eric F
|
First Impressions
Rating:
4.0
My only concern is this location parks rental vehicles in their disabled parking spaces which leaves no place to park near the storage building E. I did voice my concerns in 2019 and was ignored.
Frances W
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Overall Experience
Rating:
5.0
Excellent and friendly service.
cynthia h
|
Overall Experience
Rating:
3.0
Would’ve stayed but unit was pricey had to find something cheaper and cleaner
ERNESTO S
|
Overall Experience
Rating:
5.0
The manager Shari is always courteous, helpful and professional.
jonique s
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Overall Experience
Rating:
1.0
Poor staff I waited 30mins during check out before receiving help. Staff is incompetent, lazy & unwilling to help. 24hr access never worked!. Only kept the unit because of location.
DONOVON M
|
Overall Experience
Rating:
5.0
Staff always friendly and willing to help........
Sherri (MANAGER) , she is the best in the business!!!
Thanks,
Martin O
MARTIN O
|
Overall Experience
Rating:
1.0
My move out date was 11/23/19, not 11/26/19. The person who owns this facility needs to hire more help. Plus, I was promised to receive a refund for a late fee I was charged and never received it.
Antoinette J
|
Overall Experience
Rating:
4.0
Facility clean except for occasional mouse.
Facility was secure but not always well light
JIM J
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Overall Experience
Rating:
5.0
Service was great
Willie B
|
First Impressions
Rating:
5.0
The gentleman that check me out was very helpful and had a great attitude and was an asset to the U-Haul corporation.
Terry B
|
Overall Experience
Rating:
5.0
I really like the space
Lakisha E
|
First Impressions
Rating:
5.0
I liked to have my staff in this storage especially for the management.
Mrs. Sherry trick me so well on those 3 years Yes definitely
I strongly recommend the U-haul Storage at How Ln New Brunswick NJ
CARMELA R
|
Overall Experience
Rating:
5.0
U-haul stage at How Ln is excellent, except the monthly fee. The price of renting stage is as much as a renting house.
Paul C
|
Overall Experience
Rating:
5.0
Shari you are awesome. You make us feel like we are home and getting all those services while sitting back and relaxing!! LOVE YOU!!!
maryam a
|
First Impressions
Rating:
5.0
Staff is excellent, highly recommended.
Robert P
|
Overall Experience
Rating:
5.0
The intake person, Shari was a very professional, knowledgeable and compassionate. If all your employees are a copy of her, U-Haul you will be number #1 rental in US
Nathan S
|
First Impressions
Rating:
4.0
pretty good place to rent.
William R
|
Overall Experience
Rating:
5.0
Everything was great except the price of renting u-haul. In my calculation, one dallar for every mile. Thete no different between u-haul and a moving company.
Paul C
|
First Impressions
Rating:
5.0
N/a
Umberta c
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Overall Experience
Rating:
4.0
Overall good experience within the 3years and some month of having that unit. Issues where resolve as quickly as possible.
BOB O
|
Overall Experience
Rating:
5.0
Great staff !
Shane P
|
Overall Experience
Rating:
5.0
Sherri is amazing!
Jessica M
|
Overall Experience
Rating:
5.0
Clean and free of pests. Easy access and friendly ownership/staff.
Jessica M
|
Overall Experience
Rating:
5.0
The staff is very helpful
Kishore G
|
First Impressions
Rating:
1.0
On the day I was leaving, I asked the attendant for a receipt and said, "It is not necessary, I will send the receipt to your email. I never did, after I received an email charging the monthly payment
RODRIGO B
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Overall Experience
Rating:
1.0
Always a failure of communication. Mice droppings all over my furniture. Over charged me for a month.
blake w
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Overall Experience
Rating:
1.0
Extremely unprofessional. My storage unit was dirty when it was offered to me and the door was jammed and broken of which i was told was going to be fixed. How sad is it for uhual to be unprofessional
oreoluwa l
|
Overall Experience
Rating:
5.0
I was helped by the manger Shari. She was very nice & helpful
brittany B
|
First Impressions
Rating:
5.0
Thanks Nelson. You were a great help. Very much appreciated.
Jason M
|
Overall Experience
Rating:
3.0
While the manager was very warm and exceeded my customer service expectations, the vehicle I received had an issue. It wouldn’t not turn on after I unloaded all of my items into my new storage unit.
Chantell H
|
First Impressions
Rating:
4.0
Shari And Hre Staff Was Very Kind And Understanding very pleasant God Bless Her and Her Staff
LISA C
|
Overall Experience
Rating:
2.0
Mice and rats everywhere. Told them multiple times about it and never had a follow up.
Ruddy L
|
Overall Experience
Rating:
5.0
Great management
Shayne G
|
Overall Experience
Rating:
5.0
The staff was always professional. The storage area was always clean. The only reason I left was because where I live I got a garage closer to my apartment..
OLGA D
|
Overall Experience
Rating:
5.0
Is good to recommend friends because of the works are friendly to costumes
ABDULAI J
|
Overall Experience
Rating:
5.0
Great and friendly stuff
Robert l
|
Overall Experience
Rating:
1.0
Poor customer service. Never had the correct infirmation in the computer. Eveytime i went there i got quoted a different price. Reservations would never be found in the systems. NEVER AGAIN WOULD I RE
jacquelin m
|
Reservation
Rating:
4.0
I like to space dead, dated me and they were very friendly
