Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Annie and TJ helped us get equipped even in the rain. Our service was excellent!!
Pamela Bruce
Rating:
5.0
Customer did not leave a comment.
teddy hampton
Rating:
5.0
Everything was satisfactory
Nora Simms
Rating:
5.0
Customer did not leave a comment.
Rayhyonna Lee
Rating:
5.0
Excellent experience! I rented a 15’ u-haul. It was super clean, drove great, no issues at all. It was the perfect size for what I needed to move. This location had excellent customer service and drop off was super easy.
David Priester
Rating:
5.0
It’s a great system just keep up the great work.
RICHIE SNOW
Rating:
5.0
Customer did not leave a comment.
Leonardo Starks
Rating:
5.0
Customer did not leave a comment.
Marcus Hudson
Rating:
5.0
Aaron Tiftee was great!!! He did a phenomenal job, and he is the reason why I will use this location again soon!
Anthony Hicks
Rating:
5.0
Customer did not leave a comment.
Harold Gammage
Rating:
5.0
Customer did not leave a comment.
alisha mcknight
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
nick moreno
Rating:
5.0
Customer did not leave a comment.
Kevon Chin
Rating:
5.0
Annie changed my bad day to a good day. Great customer service. Give her a raise.
Ann Anderson
Rating:
5.0
Customer did not leave a comment.
Roseline Azoro
Rating:
5.0
N/A
Martinez Shaver
Rating:
4.0
Windows were filthy.
Sean Maddox
Rating:
5.0
Customer did not leave a comment.
Jody Riley
Rating:
5.0
Staff is very helpful and friendly
Martha Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adrinene Reayd
Rating:
5.0
Customer did not leave a comment.
Deborah Bunkley
Rating:
5.0
Customer did not leave a comment.
Edward Buckley
Rating:
4.0
Jeff was very friendly, and did a great job on our Telluride tow hitch.
JENNIFER WELLS
Rating:
3.0
This was my first time renting a U-Haul. I had my reservation at another location, but they called me at 7:30am to change the location. Picking up the rental wasn't a problem. but, Upon returning the rental around 2:20pm the employee spoke to me any kind of way. I asked him was everything good and I asked him about my final price. He had an attitude and then gave it to me. On Sunday 3/10 at 11:30am during my church service, I received a call from U-haul stating that I was suppose to return the rental 16 hours ago and they wanted to know when I was going to return it. I stated to the same guy I was returned it too that he is the one that told me everything was good. He stated he had a lot going on that day. But, IT was only 3 trucks at return and no customers. So, I am unsure what was the a lot going on.
Shanesha Tripp
Rating:
5.0
Customer did not leave a comment.
Stanley Ruffin
Rating:
5.0
Customer did not leave a comment.
eddie smith
Rating:
5.0
Customer did not leave a comment.
TAMEKA WILLIAMS
Rating:
5.0
Very clean and knowledgeable staff members
Dayra Hernandez
|
Overall Experience
Rating:
3.0
They try to say I didn’t return gas to wea I had it
Quinton Taylor
Rating:
5.0
Customer did not leave a comment.
Tesa Evans
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jimmy Motos
Rating:
5.0
Customer did not leave a comment.
GARY HOOTEN
Rating:
3.0
Customer did not leave a comment.
W Scott Kipp
Rating:
5.0
Customer did not leave a comment.
LAKIMA BROWN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Crystal Kinard
Rating:
5.0
Customer did not leave a comment.
CHANCE DOBSON
Rating:
5.0
Customer did not leave a comment.
Shannon Stewart
Rating:
5.0
Jeffry is amazing
Michael Steele
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Gregory grant
|
Overall Experience
Rating:
3.0
The guy I checked it out with had the wrong fuel level. Fortunately I took a picture and showed it to the nice lady I turned it in to. She said I should have gone back in to state the issue. I told her I did and a different guy was at the desk who said don’t worry about it.
Morris Foor
Rating:
5.0
Easy after hours drop off at this location.
Alta Ploeger
Rating:
5.0
Customer did not leave a comment.
MICHELLE GARCIA-VEGA
Rating:
5.0
Customer did not leave a comment.
Maria Froelich
Rating:
5.0
The first truck was not in good condition, but my brother-in-“aw talked to the manager and he got us a newer truck, which was much better!
shirley thompson
Rating:
5.0
Aaron the manager was so great words can't describe how great he is and he's staff has excellent hospitality.
Pinkie Love
Rating:
5.0
Aaron the manager Service always excellent, and staff was always. Thank you!
Pinkie Love
|
Overall Experience
Rating:
4.0
I turned in overnight and it was no problem!
Christopher Thielenhaus
Rating:
5.0
Great customer service at the in person location
Teresa Branch
Rating:
5.0
Great service
Gary Gentry
Rating:
5.0
Customer did not leave a comment.
Brittany Smith
Rating:
5.0
Customer did not leave a comment.
Keena James
Rating:
5.0
Customer did not leave a comment.
Clara Pittman
|
Overall Experience
Rating:
5.0
They was so friendly and helpful
tammie florence
Rating:
5.0
Great service and clean facility.
darren white
Rating:
4.0
Previous users must have been heavy smokers, I could still smell the smoke on my clothes this evening. Drove all day with the windows down
The tire pressure sensor was bad on checkout, but they told me parts were on order. The fault blinked and beeped all day
gary brossett
Rating:
5.0
Easy in easy out process
Tomasz Ratuszny
Rating:
5.0
Jeffrey was superior with his customer service and information given to his customers.
Gerianne Kakas
Rating:
5.0
Nice and friendly
Chris Martinez
Rating:
5.0
The best uhaul experience ever!! The staff was friendly and helpful. On both the rental and return. The truck was VERY clean and well maintained. Thanks again!!
Matthew Williams
Rating:
5.0
When a customer pays for a furniture dolly. It should be included with the rental or refunded because they didn’t have it.
Ernest Ryles
Rating:
5.0
We truly Had a great experience. Everyone super friendly and helpful.. Highly Recommend UHaul on Airport Thruway in Columbus, GA
Thank you For Great Customer Service and A Great Experience..
Sincerely,
The Griggs
Brian Griggs
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bobby Stevens
Rating:
5.0
Yall r awesome!
CANDICE NORWOOD
|
First Impressions
Rating:
4.0
Please make sure that the tire pressure on your vehicles are at the recommended pressure per the driver side door sticker. The cargo van I rented did not have the correct tire pressure. One tire was over inflated and the other three tires were under inflated.
David Hagan
Rating:
5.0
Good over all experience.
Brian Neal
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jacob Jones
Rating:
5.0
Clean, easy to drive into and leave the equipment. No complaints, would definitely use this location again.
Kimberly Botters
Rating:
1.0
Horrible service so many error that was not corrected by leadership just not a good experience I will never go back to that location.
Twynesha Dorsey
Rating:
5.0
Mr Aaron was so courteous and helpful! I will definitely recommend this location.
Verena Michna
Rating:
1.0
Customer did not leave a comment.
Victoria Mcgruder
|
Overall Experience
Rating:
5.0
You guys are the best
Marques Lattimor
Rating:
5.0
The customer experience is always pleasant. The staff is always knowledgeable and helpful.
Pamela Griner
Rating:
5.0
The reason I moved out was because I had two rate increases in about a years time.I started at $129.95 and in Feb 24 the rate was going to $144.95. Entirely to much money for a 10x10.
Wayne BOSWELL
|
Overall Experience
Rating:
5.0
Excellent customer service ¡!
Michelle Kowalinski
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charla Barber
Rating:
5.0
Customer did not leave a comment.
NOVA PEOPLES
Rating:
5.0
Fantastic people great service and they make you feel like family.
COURTNEY WILSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lucienne valcourt
Rating:
5.0
Customer did not leave a comment.
BOBBY DEAN
Rating:
5.0
No improvements at this time.
melissa wilson
Rating:
5.0
Heads up to the owner I love your spirit, your patience and your attitude. Keep up the good work, keep smiling and keep doing what you’re doing and get better at it.
monica burkes
Rating:
5.0
Customer did not leave a comment.
Donald Cook
Rating:
5.0
Customer did not leave a comment.
Donald Crowley
Rating:
5.0
Customer did not leave a comment.
Kristina Diaz
|
First Impressions
Rating:
5.0
Great service. Clean vehicle but it was loudest/shakiest vehicle I have ever rented from U Haul. I felt like I needed hearing protection and I was glad to be done with using this piece of equipment.
No other complaints at all. It did what it was supposed to do.
LEWIS PAYTON
Rating:
5.0
Customer did not leave a comment.
Alberto Amaral
Rating:
4.0
Very nice place
Charles Price
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ray Schwoebel
Rating:
5.0
Customer did not leave a comment.
Brian Griggs
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Roberto Huie
Rating:
5.0
Customer did not leave a comment.
GARY NORRIS
|
Overall Experience
Rating:
5.0
Inform the customer Upfront that the Dolley is not free to use so you are not hit with a charge that was not
Expected at the end. Let the Buyer Bewear. This way the customer knows not to unscrew unless that are prepared to pay. That was the only negative for me.
Joyce Richburg
Rating:
5.0
Everyone was extremely nice polite and helpful.. Aaron went above and beyond to help me! His customer service skills as a manager were outstanding!!!!!
Michele Atwood
Rating:
5.0
The staff there have always been extremely courteous and helpful. 10/10 would recommend.
Michael Callan II
Rating:
5.0
I would say, nothing most definitely will be back to rent again…
Sanquenetta Meadows
Rating:
4.0
Customer did not leave a comment.
Jesse Baker
Rating:
5.0
Customer did not leave a comment.
John Lester
Rating:
4.0
Customer did not leave a comment.
Bryan Jackson
Rating:
5.0
Customer did not leave a comment.
lloyd davis
Rating:
5.0
Customer did not leave a comment.
Thomas Harris
Rating:
4.0
Knowledgeable staff, Friendly smiles , You feel welcomed ther
James Daniel
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joanne Fuller
Rating:
5.0
Customer did not leave a comment.
Kimberly Jennings
Rating:
5.0
Customer did not leave a comment.
Sean Chapman
Rating:
1.0
My truck was not even at the location the day I scheduled for. They ended up having to reschedule my pick up day and change all my plans to a day later. I had multiple people set up to help me move and it was a major inconvenience. This is the second time I have used uhaul and the first time was the same thing! I will not ever use them again
James Simpson
Rating:
5.0
Customer did not leave a comment.
David Wallace
Rating:
5.0
Customer did not leave a comment.
Tina Jones
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
JImmy Reese
Rating:
5.0
Customer did not leave a comment.
Barbara Billings
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
bobby haney
Rating:
5.0
Great people. They were very helpful.
Simone Henry
Rating:
4.0
Customer did not leave a comment.
Leslie Bellware
Rating:
5.0
Customer did not leave a comment.
hygh saxon
Rating:
3.0
Customer did not leave a comment.
Litonya Wimbish
Rating:
5.0
Customer did not leave a comment.
Wandall Lewis
Rating:
5.0
Customer did not leave a comment.
Kimberley Handford
Rating:
5.0
Customer did not leave a comment.
Josue Becerra
Rating:
5.0
Love my overall experience
PATRICIA JACKSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Watkins
Rating:
1.0
Customer did not leave a comment.
George Cook
Rating:
4.0
Customer did not leave a comment.
Dequavious Jackson
Rating:
5.0
Customer did not leave a comment.
Kiara Porter
Rating:
2.0
Customer did not leave a comment.
Steve Raines
Rating:
5.0
Customer did not leave a comment.
Delisha Jelks
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Keiona Lakes
|
First Impressions
Rating:
5.0
I have no complaints about the service that was provided. All was fine.
Wanda Dempster
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deborah Bass
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Janice Loper
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Delisha Brown
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alexis Hughey
|
First Impressions
Rating:
5.0
Efficient, friendly and professional staff.
Wanda Dempster
|
First Impressions
Rating:
4.0
Pleasant and knowledgeable customer care experience, also honest. Only wish the inside storage hours were longer than 10pm.
Clara Pittman
|
First Impressions
Rating:
5.0
I just want to thank Aaron for always being so polite and professional with his store and his Employees, Denise Cade Johnson
Denise Johnson-Cade
|
First Impressions
Rating:
5.0
This storage location was convenient and accessible. Would definitely recommend and use again.
Charles Parker
|
Overall Experience
Rating:
4.0
The staff has always been great. Very helpful and friendly. The facility is kept very clean and only on a couple occasions needed attention. My only issue is concerning securing the doors/gates to the storage unit area, keeping it only accessible to those renting units there. I have not felt safe at times.
Priscilla Washington
|
Overall Experience
Rating:
1.0
This is not a move-in. A move-out was completed without being initiated by the account holder.
Tamerial Worthen
|
Overall Experience
Rating:
5.0
Good job always was there for us.
Kathy and david Pledger
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NEDRA HUGHES
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dwayne Tkalec
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CharLexis Gates
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Malinda Shamburger
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ronald Ragan
|
Overall Experience
Rating:
5.0
This place was amazing. Thank you to all the staff. Best storage facility in Columbus.
FORREST ARNETT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew Buck
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jason Elrod
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melody Level
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
maria rendon
|
Overall Experience
Rating:
5.0
I loved it very clean and nice employee extremely nice
TAMMIE FLORENCE
|
First Impressions
Rating:
1.0
The staff at this place steals and ramble through your belongings. I recommend better security. Storage units are infested with big roaches, although they place bug traps in your unit, it's steal not safe from bug and roaches. The lighting are terrible, it comes on when it wants. The storage unit needs floor, wall repairs and paint work done to the units.
Shakeya Fielder
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROSA SIRLEAF
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Martha Johnson
|
First Impressions
Rating:
5.0
Great staff and facility! Highly recommend!
Edward Hutto
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Cheyenne Daniels
|
Overall Experience
Rating:
1.0
I relocated to Georgia with my job. I placed items in storage due to lack of housing at the time. In October a suite case containing a laptop computer and several other items were stolen from one of my units. I went into the location and learned that the things had most likely been taken by an employee of the company. I returned to the business with the police, and filed an insurance claim. None of which went anywhere because although they had me on camera bringing the items into the unit they claim not to see anyone remove them from the facility. Later a work related injury placed me out of work for several months with no income. As a result I struggled and fell behind on my storage payments. In August 2 of my 3 storage units were scheduled for auction. I contacted the site manager who agreed to accept 1,000$ and give me time to pay the remainder. When I called to make the payment for the 1,000$ he told me that he could not accept 1,000$ that I would have to pay the past due balance in full. At that time I had the option to pay for 1 of the 3 units online because it was not scheduled for auction, but I was attempting to save all three units. So I tried to work with the manager I inquired about the past due balance amount (because it was more than I believed it should be) he informed me that a payment I'd made against my account had been reversed. I asked why he couldn't tell me. I explained that I'd only ever used 2 cards to make payments and that both belonged to me, and that I'd never disputed the charge. He told me that I'd have to contact customer service because it was done through them. Moving forward I continued to try to come up with the money in the time he'd given me. I was 200$ short of the 2,033$ I needed when I received a notice that my entire account had been closed out. I contacted the 800 number because I didn't think the location was open at that hour of morning. I spoke with a representative who pulled up the account then reached out to the location. She spoke with the manager then informed me that he'd told her all 3 of my units had auctioned. I asked her how that was possible when only 2 of my units were scheduled for auction. She checked and verified that only 2 of the units were scheduled for auction then place another call to the location. She came back to the line and informed me that the manager had assured her that he'd auctioned all 3 units. She then instructed me to contact the district manager Rodger, and provided me with his number, because she said that only the units that were scheduled for auction were able to be auctioned. I placed a call to Rodger who was not available. I left message for him, and have not yet received a response. I placed a second call to Mr. Rodgers office informing them that one of the 3 storage units contained a safe with a hand gun, birth certificates, social security cards, will, life insurance, and passport documents, and that I also had a laptop in my unit that belonged to the company that I work for that is programed with trademark information. Additionally I have filed a complaint with the Better Business Bureau, The Georgia Attorney General, and the Fair Trade Commission. If Uhaul persist in this theft I will also be taking legal action against Uhaul and specific members of their staff.
Ekaterina El Shabazz
|
Overall Experience
Rating:
1.0
I’m pretty disappointed in this experience… the key card I was given did not work and I was locked out in the middle of my move. Thank god my friend was still in the storage unit and I was able to stop him from coming outside to load the vehicle… otherwise our belongings would’ve been stranded in the storage facility until the next day… and we would’ve bee n bk in atl by then… That same day, I had to pay for a lock when I booked online… and finally bc the key card didn’t work the alarm went off… overall stressful and unfulfilling…
Jazmine Florence
|
First Impressions
Rating:
5.0
I had trouble with my returning and the team was OVER & BEYOND to help me. I am VERY grateful to their help.
Keema Gedeon
|
First Impressions
Rating:
5.0
Very satisfied
FRANKLIN BRYANT
|
Overall Experience
Rating:
5.0
VERY HAPPY!!
James Stallworth
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Zeshia Bentley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RAEDELL ENOCH
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EVAN ISAACS
|
First Impressions
Rating:
4.0
Our overall experience was pretty good. The building security was great and the access hours were convenient. The only issue - and it is a big detractor - was that we found German roaches (dead) in our storage unit and in our stored items. There were no bugs in our items prior to them being stored. I would not recommend the units to others for this reason.
Joshua Gould
|
Overall Experience
Rating:
5.0
LOGAN WAS A HUGE HELP TO ME! HE WENT ABOVE AND BEYOND ! THANKS SOOO MUCH LOGAN!
Crystal Bates
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin Kurovski
|
First Impressions
Rating:
3.0
Price was a bit high and the outdoor unit smelled.
Leviticus Jenkins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laurie Ellis
|
Overall Experience
Rating:
5.0
The staff was always very helpful and very easy to work with.
Eric Jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LISA AVERETT
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dejairus Walton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tonya Graham
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
alywan Foster
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
hannah-joe reid
|
Overall Experience
Rating:
5.0
The only problem I had was that I had requested a 1O by 15 on 6-4-23 for this week and when I went in on 6-16-23 it was gone but I think his name was Aaron did all he could to get me the unit but the main office couldn’t so I had to get the next largest unit they had l could have went somewhere else but the times I‘be been in there they have always been friendly and courteous and clean so hopefully I can work with it.
Juanita Morgan
|
First Impressions
Rating:
4.0
Need to fix trying to bill ex customer's when they no longer rent from you would be helpful
Ronald Davis
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jacobi Hatter
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony Welch
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kiana Jones
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elizabeth Martin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jacquline Bronson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vivian Doresky
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Amy Dozier
|
First Impressions
Rating:
5.0
Thank you for always being helpful to our College student
Felicia Simmons
|
Overall Experience
Rating:
4.0
I would have waited the facility excellent but the storage unit with the larger lots is just too far away and I'm a disabled person and that was a lot of walking for me otherwise I would have rated excellent excellent customer service friendly people just great
PHYLLIS Lloyd
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marcus Ericsson
|
First Impressions
Rating:
5.0
Very easy to get into and loved the fact it was indoors
Gladys Comer
|
Overall Experience
Rating:
5.0
I never ended my contract for the storage but okay I guess it has ended now.
Starr Fain
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Josephine Munoz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CAROL GOODMAN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LEANDRO LEON
|
Overall Experience
Rating:
5.0
Everyone is always friendly and courteous and always happy 😊 to assist me with any U-Haul services Denise Cade
Denise Cade
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Charlie Byrd
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rita Duncan
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
dale sapp
|
Overall Experience
Rating:
5.0
Tenth street office fabulous and the Airport Thruway is excellent as well. Thanks much for your help.
Lillie Williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DARRELL SPARKS
|
Overall Experience
Rating:
5.0
I was very pleased the only reason I left was I'm moving to North Carolina yall always had everything clean and I felt safe come in alone I lived it ❤️
Linda Howard
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
morris brown
|
First Impressions
Rating:
5.0
I would like to thank Ms. Hannah the young lady who helped me at the front desk. She had such a pleasant attitude and made sure I understood everything from beginning to end. That's what customers service is about
SHELIA GOODEN
|
First Impressions
Rating:
5.0
Aaron and Ms. Vickery were awesome! Very helpful and friendly. Provided the solutions that would assist with a problem, and then provided me the time to decide as well. I never felt pressured and at all times I felt as though they were there to help. Great team!
STEVEN HEATH
|
First Impressions
Rating:
5.0
VERY HAPPY!!!!
James Stallworth
|
First Impressions
Rating:
5.0
Most friendly and helpful staff I've ever encountered in the U-Haul business. Would absolutely recommend!
Rebekah Goss
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
audrey rudd
|
Online Move In
Rating:
5.0
Convenient storage facility needed for a small time between a move. Great location. Miss the Kmart there, but uhaul facility was excellent. If needed in future, I will do business again.
Carmen Borrero
|
Overall Experience
Rating:
5.0
Very nice associates.
Anna Canode
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jacqueline Lane
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER LEGGETT
|
Overall Experience
Rating:
5.0
Safe, clean, polite staff and very professional . THANKS BIG U HAUL
JAMES DANIEL
|
Overall Experience
Rating:
5.0
Very knowledgeable and friendly staff. All personnel was friendly and polite. Wish all business's had employees like that.
gary Pender
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Robert Oliver
|
Overall Experience
Rating:
5.0
Easy transaction, clean and safe. Thank you
Richard McDaniel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANGELA LITTLE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
teresa wilkerson
|
Overall Experience
Rating:
5.0
My experience started rocky at the beginning not having the after hour access explained fully but it ended beautifully I finally got a home but I didn’t sign the lease until the 1st a day after the monthly payment was due the staff did not charge me and allowed me three days to remove my things without incident very helpful and truly appreciated.You may want to consider prorating for incidents such as this by offering a daily and weekly rates as well when a full month isn’t required but storage is a neccesity.
DEIDRA SADDLER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debra Dormeus
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sonja Marshall
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brenda Costello
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Holly Sene
|
First Impressions
Rating:
5.0
My stay was great. Ms. Ashley is just the best.
PS
THANKS FOR ALL YOU DO !!!!!!!!
rickey lovett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amanda Davis
|
Overall Experience
Rating:
5.0
Staff was very considerate, kind and informative.
Carolyn baylor
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KYSTAL COLEMAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
christopher askew
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deborah Alexander-Gioello
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Valensia Thomas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bridgette Champion
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tracy propst
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
aaliyah davis
|
Overall Experience
Rating:
4.0
Manager very courteous and helpful!!!
SUSAN PARIS
|
Overall Experience
Rating:
5.0
Aron and staff was friendly, quick and very polite. Awesome
JAMES DANIEL
|
First Impressions
Rating:
3.0
Storage should be 24 hour access
MICHAEL HAMER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jasper Stallone
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Timothy Jennings
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
corey-britnia shelton
|
Overall Experience
Rating:
5.0
The ladies were very helpful during a stressful move thank you
DAVE LOCKRIDGE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William Waits
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ORLANDO TRIPLETT
|
Overall Experience
Rating:
2.0
Young man at counter didn't seem too knowledgeable. Told me there was nothing available only for me to leave and call someone else who was able to make me a reservation at that same location.
Lawanda Wynn
|
First Impressions
Rating:
5.0
Great customer service and I love that this location answers the phone
Teresa Moore
|
Overall Experience
Rating:
1.0
Poor customer service
Geri Brown
|
Overall Experience
Rating:
5.0
Staff is very helpful and knowledgeable, courteous and treat you with respect, I highly recommend U-Haul for your storage needs.
Anna Davis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Martha Johnson
|
Overall Experience
Rating:
5.0
Thank you so very much.
EDWARD FOUNTAIN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jacqueline Gonzalez
|
First Impressions
Rating:
1.0
This was the worst experience ever. The manager never returned calls therefore causing my account to be charged when I MOVED OUT OF UNIT THE MORNING OF. My access card was NEVER fixed for me to get access to the size where my unit was all the way on the OTHER side of the building. The slidng doors were broken and ofTEN STUCK. Pest control was absolutely non existent. I would never ever recommend this place and I will continue to seek a refund for all the excessive issues that were nwvsd addressed until DAYS or a week later and it never got fixed period. And you charge me and plus a LATE FEE??? YOUR ACCESS CARD DIDNT EVEN work and YOUR ROL UP DOOR Had been broken. For TWO YEARS YOUR store manager AARON SAID HIMSELF!!! I will continue to do whatever necessary to get my money back when I was out of there when Aaron said it would be NO PROBLEM to my friends husband Clifton. If anything,, the manager should have returned my phone calls when I made them to him on several occasions before he discussed anything with my friend's husband the manager should have returned my phone calls when I made them to him on several occasions before he discussed anything with my friend's husband
sheena fincher
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica Neal
|
Overall Experience
Rating:
5.0
Very good experience and extremely satisfied with U-Haul. I use you for all my storage needs
Hillery Douglas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tonya Graham
|
First Impressions
Rating:
5.0
Outstanding General Mgr
Professional and very helpful. Arron is always on top of things!!
BILLY BOSWELL
|
Overall Experience
Rating:
5.0
Very pleased!!!!!! Personnel was very kind and friendly!!!!!!
William Chunn
|
Overall Experience
Rating:
5.0
Me experience was simply Awesome…!
Dechon Grant
|
Overall Experience
Rating:
5.0
Jarrod Collins at the Airport location in columbus is the best overall! Excellent customer service, friendly and professional!
Niki Hadley Brown
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin Collins
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
VICTOR BURKE
|
Overall Experience
Rating:
4.0
Would have said excellent but that one drive in door has been broken for months making us have to walk further for our unit.
Howard Blake
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Brent Galbreath
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tenoia douglas
|
Overall Experience
Rating:
5.0
Excellent Service
John Furguson
|
Overall Experience
Rating:
5.0
This place is very nice and very friendly.
Jackie Obrien
|
Overall Experience
Rating:
5.0
Great customer service
Karim Lowers
|
First Impressions
Rating:
5.0
Staff were especially helpful / Kendall was awesome and deserves special recognition. She went above and beyond to help me and I really appreciate it !! Highly recommend !!
Julie Howard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
william mcgowan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tamela Shepherd
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Larry Thomas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Larry Thomas
|
First Impressions
Rating:
5.0
Help was awesome.
Jackie Obrien
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
megan edwards
|
Overall Experience
Rating:
5.0
Aaron Tuftee is a great representative! We live in FL and he akways responded when we had a question or request.
Brenda Costello
|
First Impressions
Rating:
5.0
All the guys there went above and beyond. Very friendly! Would definitely rent from them again.
Dara neville
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRIANA LAWRENCE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTINA GLENN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robin Murry
|
First Impressions
Rating:
5.0
The 24-hour access device did not work for me and one of the garage doors were stuck up, but other than that the facility was great and the staff was very helpful. They got me in a truck and a storage area quickly.
Brandon Wilson
|
Overall Experience
Rating:
4.0
Some of the staff need to be train a little more before they do things on there own. Some things was not told to us properly. One on the lock second we needed a card to go into storage not just a code.
Jessica Sanchez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharon Parker
|
First Impressions
Rating:
5.0
Cleanest and most secure storage facility I have found. Would highly recommend. Prices are very competitive.
Michael Steele
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Timothy Marston
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
QUEST CORDOBA BROWN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEBRA THOMAS
|
Overall Experience
Rating:
5.0
Thank you for your excellent and friendly service. The staff was amazing.
LINDA HUMBERS
|
Overall Experience
Rating:
5.0
Excellent Team! Love the convenience of driving in to the facility
Shantress Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
diamond hamilton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHN FURGUSON
|
First Impressions
Rating:
5.0
Everyone was very helpful and nice did a walk thur showed me where the bathroom were and how to put my lock on my unit very helpful...
Linda Howard
|
First Impressions
Rating:
5.0
Everyone was very helpful and the facilities have exceeded my expectations. I highly recommend.
Michael Taylor
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Stephen Agyepong
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shatara Beavers
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
LUDDIE RUSSELL
|
Overall Experience
Rating:
5.0
It was so nice I love it keep up the good work.Cassandra Carey
Cassandra Carey
|
Overall Experience
Rating:
4.0
I had issues with my phone number. It was entered wrong and had problem when I called for information. After two attempts it was changed.
Rented a trailer Tuesday and it still had the wrong phone number.
Denvel Milam JR
|
Overall Experience
Rating:
5.0
The cleanest facility I have ever been in
Great sense of secury! People dealt with were super nice a pleasant experience!! Would give more stars if I could!!!
Patricia Smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christina Hallmark
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Teresa Brundidge
|
Overall Experience
Rating:
5.0
Really appreciate the staff ...Mr. Aaron was very helpful and really assisted me at the time of need...Thank you sir again I can't say thank you enough-
Monica Williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Curtis Marshall
|
Overall Experience
Rating:
3.0
I didn’t use the truck because I have some issues with it. Waste of money. I also never viewed the storage. I just want a refund.
Tazanea Mcneil
|
Overall Experience
Rating:
4.0
Good experience at the facility with the exception of I experienced both drive-in doors being open for business on only one (1) day. With one door being open, a couple of times made it difficult to move in and out of storage.
james madison
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
connie cole
|
First Impressions
Rating:
4.0
Return area was definitely crowded before office hours began.
Chuck Eichelberger
|
Overall Experience
Rating:
5.0
Love this place. Staff is very friendly and helpful!
Misty fuller
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Samantha Phillips
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTINA GLENN
|
First Impressions
Rating:
5.0
Ms. Lisa was very friendly and helpful. I appreciate her help with everything.
Richard Tolbert
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
theresa morton
|
Overall Experience
Rating:
4.0
I rate the facility clean and maintained for the inside of the facility. However, there were 2 Van bays that were not accessible due to broken doors. They may have just been broken but not having access to 2 bays....
Serena Bishop
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jimmy Bennett Jr
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicholas Johnston
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria Garcia
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Person
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria Garcia
|
First Impressions
Rating:
5.0
The staff there is very helpful and professional.
Tara Ford
|
Overall Experience
Rating:
1.0
Over $3500 worth of my belongings were stolen and the manager refused to look at the cameras until the cops showed up! Highly do not recommend!
Savanah Dodson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Janice Loper
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Francis Nwadio
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HENRY BROOKS
|
First Impressions
Rating:
5.0
The GM, Aaron provided excellent customer service skills and also showed his knowledge of the options provided!
Daneshia Richards
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dana cail
|
First Impressions
Rating:
5.0
Airport thruway Uhaul in Columbus Ga is the best. Thank you for all the help in whatever I needed and never .making it seem I was not welcome or my questions and concerns brushed off.
MELANIE IARROBINO
|
Overall Experience
Rating:
5.0
My experience renting a storage unit at this location was very pleasant. The manager was very accommodating and made an effort to resolve issues.
Priscilla Washington
|
First Impressions
Rating:
5.0
I will recommend this storage to everyone I know
TRACEY YARBOROUGH
|
Overall Experience
Rating:
2.0
I reserved a large space. Showed up and no large space was available. The man working was nice about it and was going to combine two into one. That solved the problem.
I decided to not use the storage at this location because of the distance it would take to walk back and forth. It was not convenient so I decided to cancel.
It took two months and numerous phone calls before it was able to be cancelled. I kept getting emails about payment due. No one ever answered the phone. One guy said he would close it but never did. Finally, the guy who helped me on 30 August closed it out.
Michael Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
theresa morton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joseph Sanni
|
First Impressions
Rating:
5.0
Aaron is very very great highly recommend
Jasmine Nichols
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alex Hernandez
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Raheeam Long
|
Overall Experience
Rating:
3.0
No comments
MARIA ESPINOSA
|
Overall Experience
Rating:
4.0
Process is too slow. You stand in line entirely too long. Key pad didn’t work a single time that we tried. You also make it too complicated to key in codes. Forget trying to call. I tried several times when storage fee was due. Finally got a 1-800 employee who was fantastic. Her name is Linds Richter. My email was wrong so I couldn’t access it. Facility is clean.
DEBRA CROLEY
|
Overall Experience
Rating:
5.0
Keep up the good service that is giving more people chances.
David Person
|
First Impressions
Rating:
5.0
Major Physical &Mental & Personal Life Challenges
Staff very content patience and kind and overall professional
Zanetta OHara
|
First Impressions
Rating:
5.0
The man that help me was nice and friendly
Brenda Jett
|
First Impressions
Rating:
5.0
Both guys aaron and the guy with glasses were great!!
Thomas Conley
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Martha Johnson
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
kiana barclift
|
First Impressions
Rating:
5.0
Great facility and the staff was always helpful.
Kenny Dobbs
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steve Bedsole
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Treasure Davis
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jeremiah Mcgahey
|
Overall Experience
Rating:
5.0
Excellent customer service.
Shirley Smith
|
First Impressions
Rating:
5.0
Great service by the entire team
Wilbanks Johnson
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Sean Moody
|
Overall Experience
Rating:
5.0
The entire staff were amazing.
I especially appreciate Mr Jeffrey.
BEVERLY LEE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Saul rodriguez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
nicole theodore
|
First Impressions
Rating:
5.0
Great service all the way around.
Javis Perez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Brown
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Victor Cruz Morales
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
donald williams
|
Overall Experience
Rating:
5.0
The staff was very friendly.
VICTOR BURKE
|
First Impressions
Rating:
5.0
First rate. I feel very secure in leaving my belongings in their care.
Charles Vanetten
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Vicki Epps-Taylor
|
First Impressions
Rating:
5.0
Great job Team. Hang in there
Clarence Hunter
|
First Impressions
Rating:
5.0
Every one was very professional.
BEVERLY LEE
|
First Impressions
Rating:
5.0
I am extremely happy with my decision of coming to Uhaul! I’m able to pull into a bay super close to my unit AND flatbed carts?!? Yes!!!
PATRICIA DRESS-GUNTER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
lashon tucker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHALA FLETCHER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SUSAN PARIS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Beatriz Gasko
|
First Impressions
Rating:
4.0
everything went great with no problems until after I had closed my account and then received a notification that my payment was overdue even though I had cleared the storage room prior to my payment due date.
Tommy Boyd
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wilbanks Johnson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
betty harris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Katherine Birchler
|
Online Move In
Rating:
5.0
The uhaul representative, AAron was extremely helpful and super efficient.
ROBERT WILLIAMS
|
First Impressions
Rating:
5.0
I have my paperwork at home so not sure the name of the gentleman that assisted me, but he was extremely professional and explained the whole process with patience!!
tanji mcglaun
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Isaiah Reynolds
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Victor Cruz Morales
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Earnest Wells
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Teresa Brundidge
|
First Impressions
Rating:
5.0
My key wouldn’t work the young lady helped me thanks for everything
lorenzo BRONSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wanda Burney
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Lynette Walker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kala Brightmon
|
First Impressions
Rating:
4.0
Needed more help, there was a line forming while we were being assisted. Made the guy attended to us a little nervous but he still handled us professionally and efficiently.
Ashley McDonald
|
First Impressions
Rating:
5.0
Excellent customer service. Everything we needed to successfully move was available to us during our move. Highly recommend this Uhaul company site to all.
Jennifer Siders
|
First Impressions
Rating:
5.0
I wish I could remember the young man that helped me he was kind and helpful
he explain everything I needed to know
Vivian Games
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Curtis Moore
|
First Impressions
Rating:
5.0
The staff is professional and very polite I love this location!
TAKARRA SMITH
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Beauchemain
|
First Impressions
Rating:
5.0
Jeffrey that assisted me was very informative and friendly. Great customer service!
Niki Hadley Brown
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MATTHEW MCCAIN
|
Online Move In
Rating:
5.0
By far the easiest and best experience I have ever had with a move in. All completed on-line, so I just showed up and went right to my unit. The facility was clean, climate controlled and the use of the free carts was a major plus!
Mark Bradford
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Melanie Dunn
|
Overall Experience
Rating:
5.0
Awesome thanks
WILLIAM ACOSTA
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
lorenzo BRONSON
|
First Impressions
Rating:
5.0
Jeffrey was Awesome! Very engaging. Great customer service even with system issues.
Felicia Simmons
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Melissa Alexis
|
First Impressions
Rating:
4.0
Everything was fine for the most part. I would have liked for the cleaning to have been a little better. Also the customer service at times as a little slow in being maned. Overall it was good and would use it again.
Carolyn Cox
|
Overall Experience
Rating:
5.0
Charles Sanders, the young man working, was very helpful and polite!
Chuck Eichelberger
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LYNN STEPHENS
|
Overall Experience
Rating:
5.0
Exceptional customer service and I’ve not only experienced this but have witnessed the staff go above and beyond for every customer!
Crystal Wilson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph Cacciatore
|
First Impressions
Rating:
5.0
Very clean staff always helpful and having the bays to back your vehicle in to load was great. Also having carts for use hauling stuff was great.
Would definitely recommend Uhaul.
Karen Leone
|
Overall Experience
Rating:
5.0
Could not have been better!
Joseph Arnold
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tommy Boyd
|
First Impressions
Rating:
5.0
Aaron was very helpful. He made my experience great
Linda McNamee
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Geri Brown
|
First Impressions
Rating:
5.0
We are very pleased with the facility and with the staff.
REGINA DANIELS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristen Duboise
|
Online Move In
Rating:
5.0
Love the drive in unloading/loading area. Very safe. Very secure. Highly recommend.
Susan Addison
|
Overall Experience
Rating:
5.0
Aaron was polite and made the moving experience painless!
Roy Mills
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LYNN STEPHENS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Matthew Phillips
|
Online Move In
Rating:
5.0
Top notch facility, climate controlled for real, staff is very friendly and helpful, discounts are great and it’s clean and laid out well!!
Angie Carr
|
First Impressions
Rating:
5.0
Service is very fast and friendly. Upon arriving to the storage unit was very convenient to back to U-Haul into the building to be out of the cold weather. The carts they're available we're extremely helpful it made it very easy to unpack my U-Haul. I've never rented a storage unit that was so convenient like this one is. Very pleased all over.
Susan Turnage
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Deirdra Bedell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Brown
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Georgia Mitchell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GEORGIA MITCHELL
|
Overall Experience
Rating:
5.0
Jeffery is an amazing asset to the U-Haul family. He made the end of my move the most pleasant and supportive experience I have ever had! The staff was friendly and efficient and I thoroughly appreciated their knowledgeable service. I cannot say enough good things about that location. I want U-Haul to know and acknowledge their invaluable locations and this is one of them! Thank you to Jeffery and his staff. I didn't think i'd be laughing and happy after dropping off my equipment, but I did and it was just what I needed. Thanks guys!
Bethany Peters
|
First Impressions
Rating:
5.0
Please be sure that my account is clear and not be charged a late fee because I checked out before the end of use date. I appreciate the service that I received by all staff at U-Haul. Thank you.
Betty Dunlap
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CHARLES-debbi BATTEN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ralph Dowe
|
Overall Experience
Rating:
5.0
The staff member that helped me was very pleasant and clear. Her directions were very concise. I was very pleased with the location and how clean the unit is. Thank you.
Betty Dunlap
|
First Impressions
Rating:
5.0
Derrick was helpful and spent the time that I needed to have my questions answered. He was very friendly and knowledgeable. Highly recommend this location!
Marianne Pestana
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shaun Tooley
|
Online Move In
Rating:
2.0
I asked to pay for three months in advance, they charged me for months in advance, and getting a refund has been a nightmare. I would not recommend this U-Haul to anyone. I’ll be going with two men and a truck when I need to move to Carrollton in December.
ALANA Folds
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lisa Patterson
|
Overall Experience
Rating:
5.0
I visited the U Haul self-storage and compared it to the one I was using. I was very pleased with the representative, he explained everything in detail & showed me a space I was interested in. I decided to change storage companies as I got more space, first month free rent, & the monthly fee is about what I was paying plus more space. It is very conveniently located, staff was very friendly & helpful when I moved in. Yes, I highly recommend this company to anyone!
Carol Brister
|
First Impressions
Rating:
5.0
The staff members were outstanding and on point!!!
leyla Cordoba
|
First Impressions
Rating:
4.0
Derick was great
But it seems significantly understaffed and the place is really busy
Some of the staffs are new to location and they dot seem to know what to do and where the units are....!
over all happy with the service
Selvi Dhan
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Nicole Hewitt
|
Overall Experience
Rating:
5.0
It was clean and very easy to access with the swipe card. Could access any time I needed. Employees were very helpful and courteous.
Dale Raesly
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
carlos pignato
|
First Impressions
Rating:
3.0
The storage was fine. My not recommending u-haul to a friend is my concern over how you are handling the Covid 19 issue. Marks on the floor for social distancing while renting a truck but obviously no mask requirement for customers or staff. I saw one staff member with a mask mid July when I was dropping off a rental. You've got 3 service windows, two with partitions and one just open. No protection between customer and employees. I find it unacceptable in this climate not to require staff to mask up when interacting with customers. In good conscious I can not support businesses who put profit ahead of public health.
Albert Jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa Patterson
|
First Impressions
Rating:
5.0
Rodney Was exceptional he provided outstanding customer service and made sure the process went smoothly!
Alexis Scott
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zineilous Hunt
|
Overall Experience
Rating:
3.0
They opened up to early and everything was a mess but towards the end of me having my stuff there it got finished and was much better.
Kyle Goff
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
petra simmons
|
Overall Experience
Rating:
5.0
The young lady who helped us on Sunday was so professional and nice. She was so helpful and friendly.
Rickey David
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elizabeth Baker
|
First Impressions
Rating:
5.0
Tiffany was amazing. She was extremely helpful and knowledgeable and was just overall great at her job. Storage facility was clean and nice. Will definitely recommend to others!