Customer Reviews for U-Haul Moving & Storage of North Hanover

Rating:

5.0

Awesome service even told me about free month of storage definitely come again

Rating:

5.0

Very friendly staff I feel bad I forget her name but she alone was enough to make me rent U-Haul at the Hanover location. I was checked in with a very friendly attitude and very efficiently.

Rating:

5.0

Nothing. The girl who helped us rent the van was super helpful and attentive. She was friendly as well.

Rating:

5.0

You can do good job

Rating:

5.0

Taylor is amazing and you're lucky to have her! She was friendly and helpful, and went above and beyond to make sure I was able to get what I needed.

Rating:

5.0

I would suggest that UHaul reviews their policy regarding customers who return the vehicles with more gas in it than when they picked it up. A credit should be given to the customer in circumstances like this. In this case when the van was picked up it was at the7/8 mark but the tank was totally full when returned. The agent who was there when the vehicle was returned stated we don't do that!

Rating:

3.0

The gates didn't work sometimes but overall the place was clean people were friendly and helpful. U haul itself shouldn't keep raising the rents on spaces that's a huge turn off. Just because you have a unit for an extended time should not mean the price goes up every year.

Rating:

5.0

Loved the manager and employee that assisted me

Rating:

1.0

I book my rentals at Hingham MA ! Phone pick up option is pure Garbage, couldn't locate my location so my rental process stuck there! Customer service was pure nonsense and without any knowledge, They sent me to another location further down that means more miles more money but nobody took responsibility for screw up and charge me for additional mileage I made thanks to U haul broken application! When app tells you, you aren't at location at 4 Whiting st Hingham MA and you hit that location, it actually shows location of that address is somewhere in Arizona!! Of course I am not in Arizona! What a garbage Company! Nothing surprised me all those big fat companies should be avoided as they become rich they forgot on people that made them rich! Pathetic!

Rating:

5.0

It has been a terrific experience. Location was great, staff very helpful. Just didn’t need the extra space any longer.

Rating:

2.0

When dropping off the truck and car transport, we parked in the area indicated for drop off. The keys were turned over and inspection was completed. However, the female agent then asked if we could park it elsewhere for her because she didn't know how to drive it with a trailer. Really?!

Rating:

5.0

Both agents were knowledgeable and friendly. Helped me get everything I needed and on my way fast.

Rating:

3.0

Overall bad experience. No one contacted me before reservation. Showed up and did not have a truck ready. Rep was very helpful but was also unprofessional. Overheard speaker phone conversation and was not appropriate from a customer perspective.

Rating:

5.0

gret customer service person at the reception

Rating:

5.0

Your manager at that location, Taylor, is an absolute asset to your company, and whatever you are paying her, you should double it. I was there to rent a trailer, and at every part of the process she was kind, knowledgeable, good-humored and patient, answering my every question and giving great advice. She is a wonderful "face" for your company, and I congratulate you on having such a fine employee.

Rating:

4.0

Taylor is an asset to your company. Knowledgeable and helpful every time.

Rating:

5.0

Staff is very helpful Clean facility I’ve rented for years and it’s excellent service

Rating:

5.0

The agent, Taylor, was friendly, polite, and knowledgeable. A pleasure to work with.

Rating:

5.0

The U-Haul employee who waited on us was excellent.

Rating:

4.0

May b open earlier

Rating:

5.0

the service was prompt and friendly

Rating:

5.0

Super friendly staff exceptionally helpful with my whole experience. Do Not go anywhere else but Hanover UHaul

Rating:

5.0

Friendly service. Not aggressive unlike some other places. Fast checkin and checkout

Rating:

5.0

Friendly service

Rating:

5.0

Friendly staff, clean truck and convenient getting in and out.

Rating:

5.0

Great job 👏

Rating:

5.0

I always found the facility clean, well maintained, and well staffed. What more can you ask for from a storage facility?

Rating:

5.0

Taylor was the best! Super helpful and just a good person. Highly recommend.

Rating:

5.0

Great service

Rating:

4.0

you can not rent a van with the temp MA id's they give you during a renewal process. so i left with no vehicle. went to another company.

Rating:

5.0

Please review your hired moving help. The movers broke one of my items which cannot be fixed and scratched several furniture pieces without using 2 bags of blankets provided!!! They just piled items one on top of the other!!! U Haul truck and personnel were excellent but movers 👎👎👎

Rating:

2.0

My storage unit on the ground floor was soaked wet. This is the second time I went through this problem at the Hanover location . The lady working as a caller inside offered me skids to put my table and chairs on. So I took her offer. Although I had to go back a few times and open the garage to let the water dry out. Thanks Maria

Rating:

4.0

Satisfied our need perfectly at a reasonable price

Rating:

5.0

Great service!

Rating:

4.0

Best UHaul I have ever used! Taylor was great and I would definitely use this location again!

Rating:

5.0

Taylor is exceptional as she’s so knowledgeable, helpful and supportive!!

Rating:

5.0

Great customer service.

Rating:

3.0

The elevator closest to my unit was broken for at least three months and was still not working during my move out. Great staff. You are fortunate to have such good help at your facility.

Rating:

5.0

Make sure electrical connections are good to go!

Rating:

5.0

Keep being great and convienent

Rating:

5.0

First off, the application for self check in is terrible. I thought I would give it a go this time. It was so bad that I went in and did the regular check-in. Also, was told that the vehicle had 3/4 of a tank of gas, it was actually under 1/2. I did fill it up to full upon return though. So that was a little bit of a bummer as I spent more on gas filling it up than I did on the actual rental. I've been using this location for years and was a bit disappointed by the gas and app issues. Otherwise, everything was great! The manager at this location as well as the rest of the staff are a pleasure to deal with.

Rating:

5.0

The woman who checked my trailer back in was delightful. She was prompt, thorough and helpful. I was in and out in ten minutes. I’d absolutely recommend this business to anyone looking for storage or moving equipment.

Rating:

5.0

The young lady that helped me was extremely professional and friendly. Great location with great people working there.

Rating:

5.0

I only use the Hanover location. The staff is friendly and efficient. I’m in and out with paperwork, the truck is always clean and ready to go. I rent a truck about 4 times a year with college kids.

Rating:

4.0

Taylor was such an amazing, accommodating and helpful person. She took her time to understand our needs and catered to them. We left very happy because of her!

Rating:

5.0

Our experience was wonderful because of Taylor, the manager in Hanover. You are so lucky! She provided outstanding service and was so enjoyable to work with.

Rating:

4.0

Customer service at the Hanover store was terrific

Rating:

5.0

The van ran great, was clean and never had any issues with any equipment. Also, Taylor the manager has a positive attitude, is great with customers, very pleasant and is an all around sweetheart. U-haul is lucky to have her.

Rating:

4.0

Thank you

Rating:

5.0

Taylor is Awesome

Rating:

4.0

This has always been very good. This time I waited till after they opened to return my trailer. Sign on door said be right back, but no one ever came back. I dropped off as if after hours. Easy enough, but I would have dropped off two hours earlier if I thought I would have to do the unattended checkout with photos, etc. will still use them for my next rental!

Rating:

5.0

Instead of dropping the truck off the next morning like we planned, we did it at the end of the day. We drove to the drop off location and pulled right in line. We did the on line app checkout and we’re on our way in 10 minutes

Rating:

5.0

It's a small location that can only serve one customer at a time. But the staff is friendly and serves its customers as fast or faster than U-Haul locations with multiple staff members.

Rating:

5.0

One of the best U haul Rental locations I have experienced. The staff are amazing in being very friendly, helpful and efficient. The location is pristine and all interactions easy, quick and so stress free. A+++++

Rating:

5.0

Taylor was professional and an excellent manager. It was a pleasurable experience. She and her staff were very accommodating.

Rating:

5.0

My experience with the Hanover, MA UHaul office was excellent. The employee who checked me in in the morning was extremely friendly, professional, and helpful as was the employee when I returned the rental. The next time I require a moving vehicle, I will not hesitate to return to the Hanover office.

Rating:

5.0

Can't think of a thing. Taylor was TERRIFIC! Friendly and helpful - you hit the jackpot having her on staff!

Rating:

5.0

I echo my sentiments above. Thank you all again.

Rating:

5.0

The staff at Hanover was professional and very helpful.

Rating:

4.0

People are great here - my truck was really old and in rough shape (almost 100,000 miles and the driver’s door wont close properly)

Rating:

2.0

There was an apple air tag on the uhaul that my phone detected which caused concern. Additionally, we were given two trucks that had low tire pressure and it took longer than anticipated to pick up the truck.

Rating:

5.0

Great experience and we love the location of our new storage unit. which is near the elevator.

Rating:

5.0

Taylopr is amazing! Very helpful and fun to work with. She got us everything we need!

Rating:

5.0

The manager is fantastic! Great staff

Rating:

5.0

Taylor was very pleasant and helpful with any questions and any issues that came up.

Rating:

5.0

Taylor was very helpful during our rental process. We are sure that we will be happy at U-Haul storage.

Rating:

1.0

All of my items smell like mold can’t get rid of the smell. I have lung cancer, and now I have to breathe in the mold, or a pesticide some kind of spray.

Rating:

5.0

I moved my things in last night and it was very easy. So far, so good. Staff was very helpful both morning and night.

Rating:

4.0

Elevator was broken, but we found another one. Doors not always locked. Place served our needs, very good

Rating:

3.0

The manager Taylor was excellent at customer service and was always pleasant, knowledgeable, courteous and professional. The facility needs some work. Perimeter gates need fixing and the drive up garages absolutely need to be temperature and humidity controlled.

Rating:

5.0

Uhaul customer service has gotten so much better over the last couple months

Rating:

3.0

Elevator was broker and heavily used. They both looked dangerous.

Rating:

5.0

The interaction with your staff in the office was great. The two women (one was training) was pleasant and, dare I say, fun. Your staff was knowledgeable, kind and engaging.

Rating:

3.0

access to first floor and the elevator are difficult to access

Rating:

5.0

Only problems were when the lift and rolling door didn't work. When they are in order, all is well. When they aren't loading and unloading become a hassle.

Rating:

4.0

The young man that helped me, was very pleasant ,

Rating:

5.0

Taylor is so helpful and super sweet!!!

Rating:

1.0

Horrible service. A big sign posted for $94.95/month but the “manager” there didn’t honor the sign they put out telling me that it was the wrong sign they put out. I even have a picture of the sign in front of the office but they lied about it. I wouldn’t recommend this service to anyone

Rating:

5.0

The manager at the hanover location was so nice and one of the best managers I've come across. The one in New Bedford on Rockdale was one I wouldn't come back to though.

Rating:

2.0

I stored with Uhaul for 9 months. The elevators and elevator doors were never repaired, even though elevator access was promised.

Rating:

4.0

Overhead door to elevator was not functioning causing access to load cart to be challenging due to gate/door opening area is tight and elevator stop is not at ground level. Taylor has excellent people skills, communicates clearly and patiently responds to all questions. helpful.

Rating:

5.0

Great customer service beginning to end.

Rating:

5.0

Taylor was very helpful. She made my rental experience pleasant and upbeat.

Rating:

5.0

Taylor was Excellent!! Extremely helpful and knowledgeable. She made it a Great experience

Rating:

5.0

Taylor was so very helpful with moving my things from one room to another definitely went above and beyond for me and my family’s needs!!

Rating:

5.0

Taylor is very professional and she was very accommodating! Thank you for your service!

Rating:

5.0

The lady that help me was knowledgeable, helpful and a efficient multitasker.

Rating:

5.0

Taylor at the Hanover location is very professional and super helpful. She is friendly and makes me feel that she has my back and offers solutions to meet my storage needs.

Rating:

5.0

Rented a unit for over 17 months and service and experience was nothing but pleasant. Appreciate the great service! Thank you

Rating:

3.0

Staff could not have been nicer and more helpful Facility could use some work. Roll up door did not work making access to lift challenging Old broken light bulbs on floor near lift Door access swipe out of order but manager was right there to open with key. Tough for her to run desk and have to open doors

Rating:

5.0

Great staff. Very friendly and helpful

Rating:

1.0

When we first put our things onto storage the garage door for the LIFT was broken so we had to figure away around that to get our heavy things up to the second floor. On our move out day the garage door broken and the lift was broken so we had to move our stuff from the second floor down the stairs. I don’t know why it’s so hard to have working garage doors and lifts. The entire time I rented a unit from here The lift never worked. One good thing is Your new employee Taylor was very kind and offered any assistance she could

Rating:

4.0

What could have been a horrible experience was turned into an overall good one thanks to the person who was working when I checked-in, Kenysha Watkins. Technology seemed to fail and the whole experience took longer than hoped and expected, but Kenysha was awesome and left me walking away satisfied instead of annoyed and angry. Without her it would have been a very different experience, in the worst way.

Rating:

5.0

Tom the evening attendant at the desk in the Hanover MA office was helpful, kind and honest! I left my keys behind and he saved them for me! Such a great guy! It was first time renting and he was great! Please thank him for me!

Rating:

4.0

My unit had a light in it that never worked even after I changed the lightbulb. Also my stuff got moldy had to throw some stuff out but maybe that happens because it’s a garage unit type.

Rating:

5.0

All in all we have had a great moving experience with the u-haul family, especially in N.Hanover,MA. Picked up a trailer in S.C. to move our daughter back to MA, and used the storage facility in N.Hanover. Everyone has been very helpful and efficient. Thanks to all!!

Rating:

3.0

I have used this facility for approximately seven years, with the fee starting at $95. Incremental increases escalated the monthly fee to $135, a 42% increase ! Located on the second floor, there have been ongoing issues with either the elevator and/or the garage door function. Though of late, "perhaps" labor issues/covid might be a reason for the lack of a fix, this was going on long before covid hit. Management was sympathetic, but there did not seem to be corporate support/concern. It was not until I raised the issue to corporate more than once, that a credit was issued, but still not fixed as of yesterday. Hopefully this gets to the right people so this facility can be brought to a proper standard.

Rating:

5.0

I had nothing short of exemplary service with the business and it’s staff. I would suggest that the employees are the epitomes of what their peers hope to be.

Rating:

1.0

During the reservation process it was communicated to me that there would be one month free storage for a one way rental and return at this location. I confirmed on the phone my reservation and when I went to return my truck and use my storage unit the employee told me that I didn’t have a reservation. It took about half an hour additional on a busy moving day to get this unit set up. I wasn’t able to then use my free month of storage so I was promised that the charge should be reversed “when my boss comes” as I had to pay up front. I never received a key card or pin to access the unit so I had to be asked to be let in. The garage door had a broken sensor so we were unable to close the door when we left. I called multiple times in the following weeks after I didn’t receive my refund and was unable to get through to someone due to long wait times that I could not accommodate. When I did finally move out and asked the local facility about my refund of the charge on my credit card which was less than three weeks prior I was told “it was too late” to do anything about it. I would not recommend them for storage to anyone.

Rating:

5.0

Excellent staff! 5 stars!

Rating:

2.0

I understand I did not have a climate control unit but for the floor to be completely soaked with an oily greasy substance that caused mold on everything in my storage unit to the point where I had to throw everything away is a bit much. I don't know if they need to seal their doors better or get some sort of dehumidify thing system but all of the property was destroyed. The staff member on duty anytime I went was incredibly rude, like I was inconveniencing her for asking her to do her job. I would suggest a different storage unit company

Rating:

5.0

After 32 years supervising various operations for the federal government I can take note of interest and even overt and subtle improvements in management and customer service. The current management of your Hanover, Mass. operations is an excellent example.

Rating:

3.0

Mice we’re in my totes and unit.

Rating:

1.0

you suck

Rating:

1.0

My things were in a 30 ft storage unit for 2 months ans were completely ruined after a lot of water got in. My things were riddled with mold. The doors had been changed 3 weeks prior to discovering the water and I was never notified of a problem. I was told there has not been a water or fire problem in over 10 years so I did not get insurance. I plan on filing a claim

Rating:

3.0

Floor was constantly wet and after turning in the locker a day early than necessary, I was charged a late fee. The fee was corrected after a call to corporate office.

Rating:

4.0

I would give an excellent rating but there was an equipment failure at the facility. The elevator on the Second level wouldn’t work which is very inconvenient for me and I had to load the conveyor that was further away, twice, just to get to my storage unit. The manager was unable to initiate at pass card as the readers weren’t working that day. She went above and beyond to help me and I thought she could really use more help. I think Kaneshya was outstanding!!!!

Rating:

5.0

I can't say enough good things about this U-Haul office. My experience was just perfect. Both before and after I had my unit I stopped into the office a number of times to buy moving supplies, ask questions, etc. The staff at this U-Haul office is uniformly pleasant, well-informed, and helpful. They helped me make economical choices about packing materials, and gave me good advice on how to manage my daughter's upcoming move ... which may involve renting a U-Box. I was SO HAPPY with this U-Haul office. You should try them! And thank you U-Haul, again.

Rating:

5.0

Great place. Thanks

Rating:

2.0

I made a storage reservation a month in advance and when I arrived I was told the storage unit I reserved was not available which I feel is totally unacceptable. The staff member I dealt with was great and found an alternate solution but it was not what I initially reserved.

Rating:

5.0

Your staff in Hanover is excellent. A pleasure to deal with.

Rating:

5.0

Kenosha is terrific!

Rating:

5.0

The staff was very friendly and helpful :)

Rating:

5.0

We were really impressed with the entire operation. Everything was made very easy and convenient - from the booking all the way to the cancellation of our unit. Josh in the office was extremely helpful. Thank you all for a great experience!!

Rating:

5.0

Very convenient location. The facility is clean, and the staff are helpful and courteous.

Rating:

5.0

Polite...professional...a great value. What's not to like ?

Rating:

5.0

The woman who helped us with the reservation was very efficient and helpful.

Rating:

3.0

Couple of notes: 1. there was moisture in the storage area and cardboard boxes didn't hold up very well. Also - some fabric had mold due to the moisture and some furniture had a musty smell. 2. There was no lights inside the storage unit, so could only visit it during daylight hours. 3. Most of the staff were nice and helpful, however, were not well versed on UHaul's on-line systems. It took me a few months to figure out how to pay the rent on-line as the staff couldn't help me and I had to figure it out myself. 4. The gate to access the storage units was kept open during the day most of the times I visited in the summer. There was staff on hand, but no-one stopped to ask us for ID, etc. I understood that the unit was not climate controlled when I rented it, but did not know that dampness would be an issue and for that I would be reluctant to recommend to others.

Rating:

5.0

You new Manager in Hanover did an OUTSTANDING job explaining your procedures, but also made the three month experience extremely easy and convenient to have. I would not only recommend your Hanover Manager as a best in Class, but she shows what true customer service is all about. I am sorry I did NOT get her name, but she was working yesterday, 9/13/20 at your Franks Lane location

Rating:

2.0

Our reserved unit was given away and we didn't find out until our shipping container arrived and we were without a unit. The elevator was broken, our key card didn't work, and there is no ramp to easily access the elevator using the carts which made moving heavy objects very difficult.

Rating:

1.0

The elevator was almost alway broken. When you go to the office and inquire about when it would be fixed. Attitude is all you ever got. Not friendly ever. Front gate broken half the time. When checking out, And cleaning out my unit I swept up a lot of mice poop. Hope nothing is damaged. I asked about a partial refund since we paid for t full month on the ninth and checked out on the 18th. The lady said “ well you have to contact corporate I think they may prorate”. I have had this unit for almost 10 years never missed a payment never later on a payment, dealt with broken elevators and uncaring staff and I have to contact corporate for partial refund for the part of the month I didn’t use?? Unbelievable

Rating:

4.0

good job

Rating:

5.0

The young lady that helped me close my account today was very nice

Rating:

5.0

The staff at this Uhaul corrected almost all the mistakes made from the Uhaul staff member where I picked up the truck and auto transport. It was a harrowing 4 days.

Rating:

1.0

Unit we rented was wet, floors, condensation dripping everywhere. Rented a 24' truck to move, hired people to move, received call the day before saying it would not be available where we rented it.

Rating:

5.0

Great customer service. Very helpful and friendly.

Rating:

4.0

Ok

Rating:

5.0

Susan was very helpful when I came in to rent a storage unit. Ian was helpful when I rented truck to remove and clear out items from storage unit and close out storage unit account...

Rating:

5.0

i did the whole process online! Worked great!

Rating:

4.0

The people are great my only problem with the facility was that they did not offer humidity controlled environment other than that the place was perfect

Rating:

5.0

Highly recommend. Fantastic staff

Rating:

5.0

Excellent customer setvice!

Rating:

5.0

The staff and facility were great and the easiest part of my move. Thank you!

Rating:

1.0

When I returned to access my unit with my belongings, the unit that I rented was locked. I could not access it and no one was available by phone or in person. Wasted my time.

Rating:

3.0

A golf cart for the facility would make response times much faster. I had trouble accessing the unit and had to wait several minutes for someone to arrive to open the door to the interior.

Rating:

5.0

A very positive experience all the way around.

Rating:

2.0

Mold and mice in my units

Rating:

5.0

Great customer service. They quickly informed me when a desired unit became available. They clearly answered all questions I posed.

Rating:

4.0

Easy

Rating:

5.0

Prompt courteous service!

Rating:

5.0

Great management

Rating:

4.0

Just thought you get nickled and dimed on extras, dollies and moving pads ,should be included with truck rental if needed, my opinion

Rating:

5.0

Some mouse droppings were on the floor.

Rating:

5.0

👍👍

Rating:

3.0

Key card would not work to let me gain access to the building. I asked many times to have this fixed but no one could get it done so every time I went there someone would have to open the building.

Rating:

5.0

My husband was very pleased with the check in process and the unit. Thank you.

Rating:

1.0

I expected a refund The door was broken from the first day I rented the space and six weeks later it was still broken Corporate HQ ignored my complaints

Rating:

3.0

The outside of units were clean, but all of my stuff was ruined from mice and the heat. There were mice droppings and mold all over my belongings The fans in the units were rarely on in the summer.

Rating:

5.0

Sue Aldridge and staff are great!!

Rating:

5.0

excellent

Rating:

5.0

I am completely satisfied with this facility

Rating:

5.0

All Good. Highly reccomended

Rating:

5.0

The folks were professional got me in and out quickly. The facility is easy to get to and it’s right off the highway

Rating:

5.0

Thanks to Sue and company for helping with a very stressful move

Rating:

5.0

thanks very helpfull.

Rating:

4.0

Helpful staff stayed late to unhitch my towed car. A young man helped me load heavy furniture onto the elevator and moving dollies. But, I paid for 24-hour access, magnetic stripe card didn’t work!

Rating:

1.0

Ian is the only good staff member here. Other than that, the experience was terrible, it was costly, the other staff and manager were rude. This is NOT a good facility, I recommend going elsewhere.

Rating:

5.0

Susan runs a tight ship and has a good team