Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I'm completely satisfied with my experience with U-Haul. Especially Mr. Bill Smith. He was very friendly and helpful making my experience more pleasant.
Mike Musser
Rating:
4.0
Upon first time driving in to the outdoor bay, a previous tenant/current tenant that was just moving stuff left trash and lots of junk laying in the drive at the very end. Aside from that the only thing I wish was different was if there were more access drives or doors so you don’t have to push your belongings too far to your particular storage unit. Other then that it’s great!
DYLAN BOVIA
|
First Impressions
Rating:
5.0
i don’t knw but what i do knw is that the service was superlative at a affordable price the vehicle was excellet and clean fast and courteous employees also thanks u-haul
Michael Clark
Rating:
5.0
Awesome customer service as usual
Ronald Smith
Rating:
5.0
Easy business, Got done what I needed to do.
Jeffery bragg
Rating:
5.0
I was really clean and inviting
JOSEPH JUSTUS
|
Overall Experience
Rating:
5.0
Thanks for providing a secure facility.
PAMELA PITZEN
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Celeste J Edwards
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Myron Russell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeffrey Roberts
Rating:
5.0
the truck needs alignment and balance
Christian Montero
Rating:
5.0
Customer did not leave a comment.
hakim ford
Rating:
2.0
Costs are false advertisement.
Sydnee Arrington
Rating:
5.0
Customer did not leave a comment.
Velma Lewis
Rating:
5.0
Customer did not leave a comment.
Gregory Nadlicki
Rating:
5.0
Customer did not leave a comment.
Susan Diederichs
Rating:
5.0
They were EXTREMELY helpful in helping me buy only what I needed.
Jeffery Whitmore
Rating:
5.0
The staff there is always exceptionally friendly and helpful.
Anthony Russo
Rating:
5.0
Customer did not leave a comment.
Lauren Devany
Rating:
5.0
Good service
floyd Shackelford
Rating:
5.0
Customer did not leave a comment.
VENETIA MEYER
Rating:
5.0
Thanks
Iserell Young
Rating:
5.0
Customer did not leave a comment.
Chelsea Marshall
Rating:
5.0
The young man who helped us was AWESOME!!!
Laura Dolan
Rating:
1.0
Truck constantly needed jumped because someone left the lights on before we got it
Austin Viengmany
Rating:
5.0
Customer did not leave a comment.
Celeste J Edwards
Rating:
5.0
Customer did not leave a comment.
LACHUNNA SCOTT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kyle Armstrong
Rating:
5.0
Customer did not leave a comment.
jeff mack
Rating:
5.0
Customer did not leave a comment.
Lachunna Scott
Rating:
5.0
None.
TayJaun Campbell
Rating:
5.0
Customer did not leave a comment.
Michelle Freeman
Rating:
5.0
Customer did not leave a comment.
Paige Cannon
Rating:
4.0
Customer did not leave a comment.
Kenneth Badhorn
Rating:
5.0
Customer did not leave a comment.
Michael Notheis
Rating:
5.0
Customer did not leave a comment.
TayJaun Campbell
Rating:
4.0
Staff was great and helpful however the truck was in desperate need of repairs. Very difficult to drive
Kimberly Alspach
Rating:
4.0
Customer did not leave a comment.
Paul Vrahiotes
Rating:
5.0
Staff was amazing
tina stern
Rating:
5.0
The ladies at this facility are GREAT ! Helpful and friendly at all times.
Julie hoffman
|
Overall Experience
Rating:
5.0
Got charged in the early morning for another months rent charged removed off the bill very happy no hassels
GREGORY HASTIN
|
Overall Experience
Rating:
4.0
Everything was fine.
Normand Pare
Rating:
5.0
Nothing. Everything was exceptionally great
erma strong
Rating:
5.0
Customer did not leave a comment.
MICHAEL JONES
Rating:
4.0
Customer did not leave a comment.
Michael McGinnis
Rating:
1.0
When you reserve an item it needs to be at the location it says not 30 miles away and no one knows what's going on and poor customer service except for one person that goes above and beyond his name was Anthony
Erin Wolfe
Rating:
5.0
Customer did not leave a comment.
Ronald Boyer
Rating:
5.0
Friendly service
Patricia Studyvin
Rating:
4.0
Customer did not leave a comment.
greg churilla
Rating:
5.0
Great employees. Very smooth and simple truck rental and return!!
Mike Mowery
Rating:
5.0
I had Tia help me hook up the trailer. First ever best experience at U-Haul. She is an asset to your company.
Jason Margraves
Rating:
5.0
Customer did not leave a comment.
Jonathan Miller
Rating:
5.0
There is no idea that I have that you can improve everyone was professional very courteous I was very pleasantly surprised even though I was exhausted everything was terrific thank you Marie
Marie McAulay
Rating:
5.0
Customer did not leave a comment.
ELIZABETH KERWIN
Rating:
5.0
Customer did not leave a comment.
Matt Links
Rating:
5.0
Customer did not leave a comment.
Sharon osak
Rating:
5.0
Customer did not leave a comment.
Elizabeth Kriner
Rating:
5.0
The price was high. The restrooms were exceptionally clean.
Ken Eberle
|
Overall Experience
Rating:
5.0
Return photo component in app for after hours return is disappointing and time consuming. I already have 3 contacts, picture of my drivers license and current photo while at facility. I do do anything close to this when renting a car. Kind of annoying.
Mike Firsdon
Rating:
4.0
Customer did not leave a comment.
Deja White
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
diane jendruch
Rating:
3.0
Customer did not leave a comment.
David Grove
Rating:
5.0
The workers (both at the desk, and the guy that pulled up my truck) were friendly and very helpful
Wanda Shaver
Rating:
5.0
Nothing
Gregory Hastin
Rating:
4.0
Customer did not leave a comment.
GREGORY HASTIN
|
First Impressions
Rating:
5.0
The young ladies that assisted me with my last minute request were as customer focused as you can get. They were polite and extremely professional with the entire transaction. I have always been treated with the best customer service in all of my dealings with U-haul even when they were down at the Alexis and Telegraph Rd.
Keep up the great service,
Thank you !!
Terry Counterman
Rating:
5.0
Customer did not leave a comment.
Lindy Beaman
Rating:
5.0
Customer did not leave a comment.
Tia Frazier
Rating:
5.0
True customer service is still alive!
Monte Goodremont
Rating:
5.0
Customer did not leave a comment.
Chasity Ahmad
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
C Wade
Rating:
5.0
Customer did not leave a comment.
Duane Galloway
Rating:
5.0
The manager was awesome, I called and asked if they were open she said ( 7am) I said ok I’ll be there in about 10 mins she went out and got the truck ready for me . And I mean it was warmed up and ready to drive I am very thankful of her! And it was cold outside too
Michelle hall
Rating:
5.0
Besides having to drive back to the location because the cabs loading door would not open because it was frozen, everything was great.
LaRonia Jones
Rating:
5.0
Your team was terrific! Prompt, courteous, helpful and efficient- well done!!
Tracey Britt
Rating:
5.0
Customer did not leave a comment.
CHARLES LETT
Rating:
3.0
Customer did not leave a comment.
Otis Girsom
Rating:
5.0
Customer did not leave a comment.
TERRY MILLER
Rating:
5.0
Teea was so great towards me and very polite towards me even when the card machine froze up on her...not even an attitude or any comments..she just smiled and apologized for it and asked if it was ok to reboot it up and try it again..I said go ahead I'm not in any hurry or rush
Timothy Toska
|
First Impressions
Rating:
5.0
Efficient and kind, thank you!!
Patrick Mack
Rating:
5.0
I would not hesitate to rent a storage unit or vehicle from this U-Haul location. Staff were experienced friendly and helpful.
Jeff Williams
|
Overall Experience
Rating:
5.0
exceptional customer service
Richard Roberts
Rating:
5.0
Absolutely amazing staff
Marrion Jennings III
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Wieland
Rating:
5.0
Customer did not leave a comment.
James Gettemy
Rating:
5.0
Customer did not leave a comment.
Mason Hartley
Rating:
5.0
Customer did not leave a comment.
anthony sniadecki
Rating:
4.0
Customer did not leave a comment.
Kenneth Hershberger
|
Overall Experience
Rating:
5.0
Super convenient, alarmed I felt super safe and they provided a lock as well.
Briana Weatherly
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Justin parietti
Rating:
5.0
Customer did not leave a comment.
John Clinton Risley
|
Overall Experience
Rating:
5.0
Great customer service. Thank you!
Margaret Lent
Rating:
2.0
Charged my account the last day of rent agreement when I was turning over unit. Still waiting on refund. Should be easier way to get over charges back. They take my funds instantly.
MICHAEL STABNOW
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle Scheurich
Rating:
5.0
3rd rental in 2 months. Everything has been excellent
My comments are for the Consul location. The Alexix location was great and everyone was very friendly and helpful. When I arrived there was not a truck for me that I reserved even though there werw a bunch in the parking lot. There were also no dollies. I need two appliance and one utility. The person at the customer service desk on Consul Street was very rude and told me that she couldn't help that they didn't have anything and that I should have made a reservation which I had done over 3 weeks prior. She told me I could purchase the dollies and get a way bigger truck. She also stated that there was nothing she could do to help and that I would just have to move a different day. She stated that there were no other UHaul places that had anything I needed and did not attempt to help me find a location. She dialed a number let it ring a few times and hung up. . I contacted the central line and they were able to immediately find what I needed at the Alexis and Jackman location. I have never had this problem before and have always used UHaul when I have moved. I hope no one else has to go through something like this. It was stressful and upsetting thinking that I was going to be on the street because I had tro move out on the first and that is why I set it up so far in advance.
Carol Smith
Rating:
4.0
The staff was very helpful, friendly
I decided to downsize my truck rental without missing a beat , Thank you Tia
The store was very clean neat and very well organized .The whole process was easy, convenient and well organized
Thank you
Kenneth Wullner
Rating:
5.0
Check-in and return went very smoothly. All my questions were answered.
Steven Easton
Rating:
4.0
The lady who helped us had her VAPE out on the counter (unprofessional and unsanitary). The truck was clean but with all the times we used U-HAUL this was the WORST truck ever. I understand there were dings on the body but there were so many I was afraid we would be told some were from us. The inside- the drivers vizor broken, seat ripped and the seat cover would not stay on. Was told there was more gas in the truck than the needle showed (had to take picture to prove that it was less)
cindy Linthicum
Rating:
5.0
Very satisfied
Karen Cantu
Rating:
4.0
Customer did not leave a comment.
MEGAN DAVIS
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Justin Vea
|
First Impressions
Rating:
5.0
Great service & staff all together. It’s the price that makes you not want to have a unit.
Kimberley Johnson
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Donzanae poole
|
Overall Experience
Rating:
5.0
I will be using them again in the near future
Tim Colbert
|
Overall Experience
Rating:
2.0
Too expensive, unit too far from door
Andrea Wright
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tanelle Grainger
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michele Willson
|
Overall Experience
Rating:
2.0
Staff seemed very unhappy and not helpful one bit. Never again.
Alissa Enright
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nina Madrid
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karen Rodgers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Zandra Williams
|
Overall Experience
Rating:
5.0
Had a couple of questions upon my first visit. Becka and the other desk staff were very friendly and helpful
Jeff Williams
|
Online Move In
Rating:
5.0
The price increases every year are what ultimately made me move out of the uHaul facility
Joe Hawkins
|
Overall Experience
Rating:
5.0
I had a reservation canceled. U-haul staff went out they're way to Understand my situation and still provided great service. Even though it wasn't my fault cause of the reservation everyone helped by providing policy understanding .. and end the end the drop off was excellent csr.
Correan Spencer
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Peggy Strobell
|
Overall Experience
Rating:
5.0
Very friendly staff. VERY clean !!
JEFFERY CASE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shekita Greer
|
Overall Experience
Rating:
5.0
Everything was great except I work 2nd shift and would of liked to be able to get in the unit after work but couldn't
Kennneth Canfield
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kendra bailey
|
First Impressions
Rating:
3.0
They don’t answer the phone ever
Essence thompson
|
Overall Experience
Rating:
1.0
Overall everything was pretty good in the over one year period where I had my unit, except something fell on my storage room unit door from the inside damaged it a little bit and you guys are trying to charge me $700 for it which is absolutely outrageous even though you guys have insurance and everything like that. Appreciate you letting me get my things out though, but I will be contacting a lawyer in regards to this.
Nicholas Tsarnas
|
Overall Experience
Rating:
1.0
When I initially signed for the unit the worker didn’t code my card right, so when I took my truck full of things to the unit after office hours I couldn’t get into my unit. I called the after hours number and they said they were sorry but couldn’t do anything to help me. I had to set off the alarms to get into my unit to unload my truck. It was embarrassing. U-Haul just said sorry and didn’t do anything to rectify the situation. I also only used the unit for 10 days and they wouldn’t give me any money back. They said we don’t do that. I will NEVER use this place again.
Completely mis-managed!!
EMILY SKIADAS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trina Foley
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Shalonda Garrett
|
First Impressions
Rating:
5.0
Scott and Jane were amazing and attentive. Much better experience than in Pompano beach, FL.
Natalia Teixeira
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeffrey Morris
|
Overall Experience
Rating:
1.0
I moved out the 26th of may tried to tell the front counter people that like I just paid for another month and now I’m moving out. Didn’t get prorated like last time for leaving early. I cleaned my unit and they wouldn’t even answer the simple questions asked
Chad Johnson
|
Overall Experience
Rating:
5.0
The lady who booked me was very patient about everything my card was messed up in the system but she did great with making sure I got with I wanted and needed I appreciate the service here
Deshawn Easterling
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Greg Cannon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sherri Wolfe
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Mercedes Martin
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jennifer Tomaro
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Traci Owens
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
carol bronner
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TIna Feichtinger
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
John Clinton Risley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melissa Matchinski
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Shatia Gilmer
|
Overall Experience
Rating:
5.0
Always friendly
Mary Butz
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Francisco Tabarez
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kamila LeComte
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tammie harrison
|
Overall Experience
Rating:
5.0
Staff is great. Facility is clean. I highly recommend!
Donald Swider
|
Overall Experience
Rating:
5.0
Cannot express enough how excellent the staff is! The facility is five star and features are one of a kind. Anyone in need of storage should go with these guys. Thank you U-Haul of North Toledo!
Spencer Eagle
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kyra Copeland
|
Overall Experience
Rating:
4.0
Great place
nicole ford
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zandra Williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sheryl Mittendorf
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kyra Copeland
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lisa Roe
|
Overall Experience
Rating:
5.0
A well run operation that I would use again.
Lawrence Banachowski
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES FULWIDER
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Angela Burrey
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Robert Rosol
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carlos duran
|
Overall Experience
Rating:
5.0
Thank u for a great experience I appreciate all your help . The facility was great !
Michelle Long
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
empress stinson
|
First Impressions
Rating:
5.0
Very nice facility, clean and we'll maintained.
Kayla Leamy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chad Bowles
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tarleather Childress
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer Wells
|
Online Move In
Rating:
5.0
The facility was very clean easy to access and the staff was always very friendly and helpful.
Sandra Mills
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
lianne whitaker
|
First Impressions
Rating:
5.0
Very clean facility. Staff was very nice and helpful. The best part about it was you could pull into the building to load and unload your items and use the carts for your items. If I ever need a storage facility in the future, I will definitely be back.
Kayla Morrow
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alexia Page-Boyd
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TAMARA VAUGHAN
|
Overall Experience
Rating:
1.0
Way to expensive for just a below average unit, provide worth if you’re gonna charge that much
garrett kerley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roosevelt Carter
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shanika Greene
|
Overall Experience
Rating:
3.0
Just don't like prices going up
Ashley Williams
|
Overall Experience
Rating:
5.0
Thanks
Zandra Williams
|
Overall Experience
Rating:
5.0
Very clean and appreciate the bathroom and water fountains.
Stacy Thornton
|
Online Move In
Rating:
5.0
If I ever have to move or need a storage facility THIS ONE WILL BE MY CHOICE.
THANK YOU FOR EVERYTHING.
Donna warlery-flaczinski
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TONYA LONEY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kenneth Crosley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia Bosak
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Margaret Pentek
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Michelle Lightner
|
First Impressions
Rating:
5.0
Thank you so much for your wonderful service...your company was a life saver..I will definitely recommend you to everyone who asks
elizabeth ruiz
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Angie Beauta Beauty LLC
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zandra Williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Beverly Jackson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adam Helbing
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kendall Crowder
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Mary Butz
|
First Impressions
Rating:
5.0
Big THANK you to Spencer for quick sign up and Military discount. Appreciate that he supports Military service.
Elizabeth Sepeda
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALEXANDRA FRANKLIN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
alexia Page-Boyd
|
First Impressions
Rating:
5.0
They were very patient and informative. Very nice employees.
Harlene Williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jamie Campbell
|
First Impressions
Rating:
5.0
Honestly it was a perfect experience, the only downfall was the consistent price changes.
Ryan Rutkowski
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Alison Feehan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ken Dupont
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amber Ickes
|
First Impressions
Rating:
5.0
Great People!
Tavares Newell
|
First Impressions
Rating:
5.0
The supervisor is a very super person and his staff..would recommend to everyone..🎊🎈🎉🎈😁
Kai thompson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scott Sherer
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Celeste J Edwards
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kathryn Mcmanaman
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Natasha Gentile
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sheryl Mittendorf
|
First Impressions
Rating:
5.0
Never used another self storage unit
Angeli Ezell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHAWNA SHAFER
|
Overall Experience
Rating:
5.0
This is the best storage facility I have worked with. They are very professional and the facility is well equipped.
ron betzig
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Aida Stull
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Candace Bushroe
|
Overall Experience
Rating:
5.0
I felt very secure and that my belongings were safe and clean. I was there for 2 years never had any kind of problem. Thankyou
Wiesje Westenberg
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
James Gray
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Frank Mills
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Paul Giltz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
steve hughes
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
steve hughes
|
Overall Experience
Rating:
4.0
they couldn't stop the fricking alarm from going off every time I went to my unit!
Ray Jastal
|
Overall Experience
Rating:
5.0
Was very helpful in trying to figure out my needs and is willing to accommodate me if I would need more space.
michelle jaquay
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joseph Smith
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
sandy DEMASCIO
|
Overall Experience
Rating:
4.0
Needs 24 hour access
blair gray
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHAWNA SHAFER
|
First Impressions
Rating:
5.0
Great people who actually like what they do so hard to come by. Would highly recommend them for transportation/storage..
Ethan Boulay
|
First Impressions
Rating:
4.0
The only thing that I dont feel is fare is I moved out of my storage a week after I paid the rent 128.00, but even though I had 3 weeks left of unused storage they said I don't get anything back, they dont prorate😔...is this true. 419 360 0308
Sandra Hendrix
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jacalyn ely
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Layton Emil Yockey
|
Overall Experience
Rating:
5.0
People at the desk very helpful , and very polite
Kaylee VanWormer
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kenesha Jackson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kimberly thompson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Craig Manzagol
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Andrew Harris
|
First Impressions
Rating:
1.0
The girl at the counter was rude! She did not want to show me where the truck I rented was at until her coworker told her to nor did she show me where my storage was at or how to access it! Her customer service skills suck!!!!’
Tinika Woods
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kathleen Simon
|
Overall Experience
Rating:
3.0
Didn't appreciate price increase.
James Johnson
|
Overall Experience
Rating:
5.0
My wife and I was very pleased with our experience at U-Haul storage, the whole staff was friendly and everybody we had to deal with was always willing to help. Great Job!!
Michael Kellerbauer
|
Overall Experience
Rating:
1.0
Spencer, the manager was helpful. The other worker Shelby had a poor attitude and did not relay pertinent information to me that would have saved me time and resources. However , her manager Spencer did a great job at helping me out with a lock removal and lessening my fees for my storage because I was 2 weeks late with rent. I appreciated his graciousness. The storage locks were broken and i had to move units twice. The hours were inconvenient because I had to get them to take their lock off in order to access my outside unit. At night there was no lighting. Overall there were problems and the employee Shelby made me feel so anxious about evening coming there to get things from my unit. Overall I strongly disliked the experience.
megan jamison
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
STEFAN PATTERSON
|
Overall Experience
Rating:
2.0
When I went to pick up my stuff in my storage I was unable to get into it with my card, nor were the two ladies working knew what they were doing and kept hanging up the intercom on me while trying to figure it out. So I just had to go into the unit with the alarm going off being their own workers didn't even know how to let me access my storage! Useless and not helpful. Then I received a charge for gas for the truck I rented and honestly when I first got the Truck there was barely no gas in the truck as it is, I'm not going to put gas in a truck that I didn't personally use up. Clearly the truck wasn't properly seen prior to me. Then the fact I received an email stating that I got a free month of storage is a joke. Rates are far over-rated and honestly services weren't that great!
Michelle Pawloski
|
Overall Experience
Rating:
4.0
The whole staff here were absolutely wonderful to deal with extremely helpful and pleasant!
Charles Bland
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Janis Hagemeyer
|
Overall Experience
Rating:
5.0
It was convenient. Wish I would have rented both of my storage units there.
Patricia Church
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
THOMAS BURNETT JR
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cindy Skaff
|
Overall Experience
Rating:
4.0
Someone needs clean up after sloppy customers. When I was there there was all kinds of stuff left behind.
Doug Van Cleave
|
Overall Experience
Rating:
4.0
Nice storage unit but pretty expensive.
Carrie Schermbeck
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bruce Gardner
|
First Impressions
Rating:
5.0
Big THANK you to Spencer and his team. I am very grateful for the quality service and security you have that kept my valuables safe while using your storage facility
Elizabeth Sepeda
|
Overall Experience
Rating:
4.0
The manager was very cool
Jennifer Mcgee
|
Overall Experience
Rating:
5.0
The best
HARRY KROETZ
|
First Impressions
Rating:
5.0
Outstanding staff..all willing to assist...
Garold DECKER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dionne James
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jordan Sparks
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JANET TAYLOR
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LARON WEST
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Craig Grimes
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Lisa Edwards
|
Overall Experience
Rating:
5.0
I am not new to moving, and I always use U-Haul. The staff at this store was AMAZING. The best team I’ve dealt with so far with this company. I had a storage unit and then needed a moving truck for a one way out of state move. They went above and beyond to accommodate my circumstances & always gave stellar customer service!!
Please give them RAISES- they deserve it!
Thank you again team Alexis/Jackman!! You guys are awesome!
-Brittney
Brittney Tormoehlen
|
Overall Experience
Rating:
4.0
The phone # listed is not a direct line to the facility. I needed to go to the facility to get my question answered.
The day I moved out the door to enter the facility was broken which caused an extra hour to load. I had hired a moving company, which added cost.
karen miller
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RONNIE HOLBROOK
|
First Impressions
Rating:
5.0
Kassidy K, my service person was very helpful. She walked outdoors and showed me how to use the key pads. She was courteous and understanding.
The facility is very clean and bright inside. Unloading my items was easy with the sliding doors and the carts directly inside. This storage facility outshines the Lock it up unit I had for only one month. I left it because it dark inside, not climate controlled, and not user friendly in any way.
Dawn Kruger
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joseph Wright
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MWANIKI JOHNSON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Asia Mister
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cindy Skaff
|
First Impressions
Rating:
5.0
Great customer service with many thanks to staff Spencer..Kassidy..Kyla and Blondie they really went the extra mile for me and my storage needs...thank you😁
Lynn Vanvoorhies
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Loi Tran
|
Overall Experience
Rating:
5.0
The young lady that assisted me was exceptional to be honest. She went above and beyond to help!!
Ryan Rutkowski
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
anthony quintanilla
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tracy Camerato
|
Overall Experience
Rating:
5.0
U-Haul helped my family and I through a very difficult time. Very kind, helpful, sweet people who work there!
Rene Depew
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Greggory Businger
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AARON GREENE
|
Overall Experience
Rating:
5.0
Highly recommend!
David Wolfe Jr
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Charles P Lambert
|
First Impressions
Rating:
5.0
Loved your sales lady, so professional and helpful her name was Kassidy and my first time and will tell others how super nice it is there! Carts to carry your belongings and code for safety and temperature controls!
Janis Hagemeyer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jessica Lipscomb
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
THOMAS BURNETT JR
|
First Impressions
Rating:
5.0
The staff and management at this facility were always wonderful and accommodating. I never had a bad experience at all while storing my items from my closed business and home is this business and home for over a year and a 1/2. They also gave me a deal on 1st month's rent for both units. I had a climate controlled unit and an outside unit. Thanks. They were great I would store my things there again any day and use the vehicles calls from this facility. Can't say enough good things about them.
Miriam Wagoner
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CHARISE MCCLAIN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Whitney Johnson
|
First Impressions
Rating:
5.0
Using the storage unit convenient, close and clean. Love the garage to unload and to be able to use the carts big plus!!
Patricia Church
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
terresa jones
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
lindsay smith
|
Overall Experience
Rating:
3.0
Guy inside was talking to his “bro” on the phone not helping anyone. Just kept having his conversation about stopping by after he was off in 5 hours. Then a really nice girl came in and actually helped everyone. The guy was annoying reminded me of a bird. But the storage unit was good.
Ashleigh Cousino
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Mike Harsh
|
Overall Experience
Rating:
5.0
The process was very easy. The staff person was friendly, informative and professional. I was impressed with everything!
MICHAEL WILLIAMS
|
First Impressions
Rating:
4.0
U-Haul Moving & Storage Of North Toledo, Great store, polite & helpfu staff. Clean storage units.
Very convenient location.
doug king
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Scott Wilson
|
First Impressions
Rating:
4.0
It was nice they had carts there for you to load up and to your unit. I was considering going with the 10x10 unit but I thought that was a little pricey.
Yvette Mccourt
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Miranda Hill
|
Overall Experience
Rating:
5.0
Very Happy.
James Metcalf
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brent Orr
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mike Harsh
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Andrew Johns
|
First Impressions
Rating:
5.0
The staff was very helpful and friendly. The whole process was very easy and fast. Also the dollys that are available for free made our move in process very fast.
Lydia Kutzke
|
First Impressions
Rating:
5.0
U haul has a very clean facility... Not once have I been to a U haul that was dirty, and every employee is very kind and helpful. If I could give (100) stars I would. Keep up the Great... Work
Dayco Thornton
|
Online Move In
Rating:
5.0
Everything is great just wish it was 24 7 access.
Tyler Kersten
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
steve hughes
|
First Impressions
Rating:
5.0
Great job
Tonya Hoskins
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROBERT POWERS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LOUIS GRYCZA
|
First Impressions
Rating:
5.0
Very nice staff. Very helpful!!
Miranda Hill
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sondra Holt
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lee Repass
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Leticia Alvarado
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dionne Jenkins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammi sherman
|
First Impressions
Rating:
5.0
The staff at this location was professional in every aspect. Very informative about everything and very helpful. Took the time to explain and answer all questions. Excellent customer service.
Mary Leahy
|
First Impressions
Rating:
5.0
The reason I moved out now, was that I was going to move back east and I was packing things up and cleaning out.
Beverly Wilkerson
|
Overall Experience
Rating:
5.0
amazingly cheaper
Haley Mitchell
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Robert Bernal
|
First Impressions
Rating:
4.0
I'm not available lot of times during the day
Joe Mouch
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth Hershberger
|
First Impressions
Rating:
5.0
They have worked with me on paying my storage units late when I wasn’t able to make payment. Best place to do business with!
Amy Mccullough
|
First Impressions
Rating:
5.0
Everyone has above average customer service
but Spencer and Kyla are outstanding!
Alice Roll
|
First Impressions
Rating:
5.0
Liked being able to come and go when I needed. And when I needed something, there was someone to assist.
Cynthia Conley
|
Overall Experience
Rating:
5.0
Love the staff Spencer the man helpful and very nice thanks so much to the whole staff
Avina Hardison
|
First Impressions
Rating:
5.0
Very clean, safe, and secure. 👍👍
MELANIE COX
|
Overall Experience
Rating:
5.0
It was great to see such a nice job done with this location. Everyone was always very helpful and nice. The inside storage made me feel like my stuff was a lot safer.
Tara Patterson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CHARISE MCCLAIN
|
First Impressions
Rating:
5.0
Very Nice Facility. Staff was helpful and knowledgeable. Facility was clean and secure!
Timothy Kurth
|
Overall Experience
Rating:
4.0
price is high but is OK for me. If I decide to stay for 1 year, I will ask for 1/2 off if not I will probably only be there for 2 months. But the people are very nice.
Joe Mouch
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laurie Tietjen
|
Overall Experience
Rating:
3.0
The motion sensor lights were the most inconvenient thing. Everytime I was getting things from my unit, the lights would turn off if I didn’t physically walk out into the hallway and wave my arms. I was left in the pitch dark so many times having to find my way back out to the hallway without falling over anything. Super annoying.
As for the staff, there was one time I walked all the way back to my storage unit and it had a red slip on it saying my access has been taken away due to lack of payment. I never received a phone call, text, email about when my payment was due. I have never gotten a unit before and didn’t know if I just paid in full once I was done using it or what. So I had to go to the office and two girls were standing there just staring at me. They didn’t even say hello. The first thing the girl said was “ smith the last name ?” Not only did I find it rude but also creepy. Not sure if they were watching me walk back to my storage unit and looking my name up or what. But I didn’t appreciate the cold demeanor of the two girls. Not friendly at all. They could at least acknowledge me and say hello.
Elizabeth Garn
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin Patrick Reynolds
|
First Impressions
Rating:
5.0
Spencer really went above and beyond for me. The whole team provides excellent customer service. Keep up the good work guys!
Sadiyah Booth
|
First Impressions
Rating:
5.0
Staff is super accommodating and the facility is easy access! I downsized a couple times as I was moving things at my own pace and every time was promptly handled and even got a couple discounts. Love U-Haul. I have been moving for over a year from another state and trucks, vans and units were always served to my needs.
Linda Blair
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JUSTIN FISHER
|
Overall Experience
Rating:
5.0
The female I dealt with was amazing, helpful and professional!
JOSEPH SMITH
|
First Impressions
Rating:
3.0
Although everything was great the end experience has me thinking twice about my opinion on your facility. I would appreciate a manager to contact me.
STACEY MEADORS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandra Rockwell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Julie Samson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Don DAVIS
|
Overall Experience
Rating:
5.0
the staff was very friendly and helpful. They did a wonderful job.
Tara Patterson
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JUSTIN FISHER
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Albert Palmer
|
Overall Experience
Rating:
5.0
I found the staff to be very informative and helpful. Also, was impressed with ease of going in and out of unit.
Cynthia Conley
|
First Impressions
Rating:
5.0
My experience with the van rental, unit rental, and employees was absolutely excellent. Thank you!
Kathryn Mcmanaman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dionne James
|
Overall Experience
Rating:
5.0
Such a nice clean place!! I felt very comfortable storing my furniture here until I was ready for it!
David Bauman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diana Croley
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Bill Bauman
|
Overall Experience
Rating:
5.0
Easy access for storage units and pleased we utilized them without any issues!