Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Show / explain the dash panel in trucks. More women would rent and all would understand a/c and heating. Incrementally you could boost your business plus give more confidence to men.
brad berglund
Rating:
5.0
Customer did not leave a comment.
anabell gonzalez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NTONFOR FUBE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
veronica saenz
Rating:
2.0
Reservation made online for 24 hours. Upon arrival to the store, was informed the rental was only available for six hours. A simple phone call would have been appreciated to amend plans. This rental was utilized for business purposes and the inconvenience of misinformation caused my business to lose time and money.
Pamela Brouhard
Rating:
5.0
Customer did not leave a comment.
Brandon Moore
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Julian Ramirez
Rating:
5.0
Customer did not leave a comment.
hugo ordonez
|
Overall Experience
Rating:
5.0
Sales person was great and informative
Michelle Taylor
Rating:
4.0
Not as many attendants. Ours seemed nice but distracted.
Swat Sanders
Rating:
3.0
Customer did not leave a comment.
jasmine thornton
|
Overall Experience
Rating:
5.0
Nothing. Deanna is always on point, efficient and very friendly with the execution of the paperwork. This morning Isaac attended to me. He was very friendly, did a great job in explaining the terms of the rental contract. I'm very pleased with everyone. Thank you
Laura Gomez
Rating:
5.0
Customer did not leave a comment.
Katelyn Burgess
Rating:
5.0
Customer did not leave a comment.
MIKHAL RAEHL-ALALI
Rating:
4.0
Customer did not leave a comment.
Ciara ONeal
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
OSCAR ALVAREZ
Rating:
3.0
Front counter customer service can be improved
Jose Bustamante
Rating:
4.0
If a customer requests 9 days for a rented trailer and returns it in 4 days. That additional days should be returned to the customer.
Daniel Valin
Rating:
5.0
The volleyball had bad tires on it. Useless
Truck was in great condition
Frederick Stephens
Rating:
5.0
Customer did not leave a comment.
Sam Singletary
Rating:
5.0
Excelente servicio y la gente muy amable solo necesitan personal bilingue gracias
Arturo Alvarado Chairez
Rating:
5.0
Customer service was excellent, thank you!
Clement Gray
Rating:
4.0
The gate to storage not working and secondary locks have been added by UHUAL. Hopefully this issue with the gates resolved soon, because having to go in and check out a key is not efficient.
Jessie Gonzalez
Rating:
5.0
Always friendly, convenient, and well stocked. Ty
RAFAEL ALICEA
Rating:
5.0
Great customer service, clean vehicles, easy pick up and check out!!!
Breyanna Brandenburg
Rating:
4.0
Customer did not leave a comment.
MARIAH MONTEZ
Rating:
1.0
The vehicle I rented had dog hair all over both seats. It was dark went rented truck so I didn't see it. I had to brush dog hair off my clothes all day long. This was by far my worst experience in renting a truck and I rent often.
Andrew Morris
Rating:
5.0
Charles was very helpfull and professional great worker
Carlos Gopar
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KAWOEGNI TCHONA
Rating:
5.0
I had a very good experience. I feel your doing excellent! Don’t need to improve on anything. Thank you!
Amy Sisneros
Rating:
5.0
Excellent service, very knowledgeable personnel.
Reyes Madrid
Rating:
5.0
Customer did not leave a comment.
AMON BASSETT
Rating:
5.0
Process easy and convenient.
Jessie Gonzalez
Rating:
5.0
The agent remembered my name and made me feel Special! Have had Great service since my first time ever leasing a rental. Keep up the Good Work!!
Betty K Stokes
Rating:
5.0
Great customer service. The staff was very friendly and professional. Keep up the great work.
Carolyn Smith
Rating:
5.0
Customer did not leave a comment.
MICHAEL HAYES
|
Overall Experience
Rating:
1.0
Be more transparent with terms and conditions
Rafael Rivera
Rating:
5.0
Customer did not leave a comment.
REGINALD BROWN
|
Overall Experience
Rating:
5.0
All staff members were extremely helpful and courteous!! We had them hook up the tow-dolly and secured the vehicle. The vehicle was tied down very securely!!!! Very friendly!!!!
Burdette Wilcox Jr
Rating:
5.0
All personal so nice
Jesus Jaquez
Rating:
5.0
I had a good experience
bishop presley
Rating:
5.0
Customer did not leave a comment.
RENAE BROWN LEVY
|
Overall Experience
Rating:
1.0
Very poor, worst experience of my whole entire life. Told them from the get go I will not be using this ever again because of this experience and yet I'm still being harassed.
Amber Benge
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Josephine Garcia
Rating:
5.0
Customer did not leave a comment.
Martha Vargas
Rating:
5.0
Excellent customer service at the counter upon pickup and the same at drop off. Truck was clean, ready to go, and the price was very good. Online reservation was easy and quick.
JOHN KIRBY
Rating:
5.0
Customer service very good by all involved tjat helped me with the rental 🙂
Raul Enriquez
Rating:
5.0
Seat space in the cab was small. I am 6'1" and weigh 285. 10-11 hours behind the wheel made me hurt all over
Billy Vance
Rating:
3.0
Customer did not leave a comment.
Ricardo Caldera
Rating:
5.0
Everything was great, no complaints
Jorge Martinez
Rating:
5.0
Nothing
ENRIQUE GOMEZ
Rating:
1.0
Customer did not leave a comment.
Jose Arroyo
Rating:
4.0
Customer did not leave a comment.
John Taylor
Rating:
5.0
Customer did not leave a comment.
Scott Weltz
Rating:
5.0
Customer did not leave a comment.
Laura Gomez
Rating:
3.0
Customer did not leave a comment.
Kevin Rhatigan
Rating:
3.0
Customer did not leave a comment.
Kevin Rhatigan
Rating:
1.0
Please make sure uhauls are able to be kept well maintained. Caused a lot of mishaps due to truck breaking down and had to pay extra to rent out another truck to come back for an in town service.
Filemon Franco
Rating:
5.0
Nothing. The staff went above & beyond to help me & I could not be more pleased.
Beckett Aguirre
Rating:
5.0
Customer did not leave a comment.
WILLIAM JOHNSTON
Rating:
5.0
Thank you Deanna for working with me an Army veteran moving to El Paso. I wish every Uhaul location was like that but some aren't Army veteran friendly
Daniel Griego
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erich Worley
Rating:
5.0
The owner Michael is phenomenal. He explained the process to use the link to check your truck rental. Eduardo helped to put air in my hand truck, so helpful! Awesome staff, another female associate helped me as well. I will always come to this UHAUL Location.
Tamara Myers
Rating:
4.0
Customer did not leave a comment.
Jacquita Alford
Rating:
5.0
Customer did not leave a comment.
Moses Otieno
Rating:
1.0
Customer did not leave a comment.
William Benge III
Rating:
1.0
This was a nightmare! First uhaul changed my reservation on the truck gave me a bigger one which cost 400 more dollars, and cost me more in gas. Then when I get to el paso to turn things in my storage unit was canceled and now I'm charged for it and now have to have permission to get into my unit to access my own property in total uhaul cost me 1000 more dollars for my move stress and inconvenience. I will never use uhaul ever again, and will not be recommending it
Amber Benge
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SAMANTHA CAMPBELL
|
Overall Experience
Rating:
4.0
This location was great. The previous location couldn't honor the reservation and tried to send me to a much further location.
Christopher Linneer
Rating:
3.0
We had bad windshield wipers, took us 12 hours from El Paso to Colorado Springs because it was snowing and raining in between here and there and we could not see out the windows so we had to stop at truckstops wash the windows and wait until we can go again, was not happy at all. 12 hours was way too long to be in that truck and I would like a review back please
Valarie Corbatt
Rating:
5.0
I am sorry but I forgot to check out when I left yesterday (unit 1931) but otherwise my check in was wonderful! THANK YOU I promise I'll check out regularly in the future!
Sarah De La Garza
|
First Impressions
Rating:
5.0
Fantastic staff.
Maharely Polk
Rating:
5.0
Customer did not leave a comment.
Joerg Klocksiem
Rating:
5.0
Customer did not leave a comment.
Rita Marrufo
Rating:
5.0
Customer did not leave a comment.
Thomas Bunton
Rating:
1.0
Very odd lady at your front counter. Not helpful at all. Answered all my questions like I did something wrong. Your truck had dents that were not pictured on your rental approval link. What a terrible experience. I will not return and will let anyone and everyone I know to stay clear of uhaul.
Patrick Bencomo
Rating:
5.0
Customer did not leave a comment.
Eric Devillier
Rating:
3.0
Customer did not leave a comment.
Arturo Ruiz
Rating:
5.0
The young male working out at returns was awesome! My U-Haul was on the side street way down there and he went and got it for me! I told the manager on duty Charles. Also Charles is always so friendly and helpful every time I’m in there. He really goes above and beyond his job!
Justin Woodbury
Rating:
5.0
Able and ready!!!
Jose Franco
Rating:
4.0
Customer did not leave a comment.
Jose Ramirez
Rating:
5.0
Customer did not leave a comment.
Monserrat Soledad
Rating:
5.0
Customer did not leave a comment.
Mayra Ivette Gonzalez Pagan
Rating:
3.0
Customer did not leave a comment.
Jorge Magdaleno
Rating:
5.0
Friendly and professional staff
Alejandro Guillen
Rating:
5.0
Customer did not leave a comment.
Karla Vitela
Rating:
5.0
Customer did not leave a comment.
Jose Apodaca
Rating:
5.0
Customer did not leave a comment.
roy lee Davis
Rating:
3.0
Customer did not leave a comment.
Marlo Brown
Rating:
5.0
Customer did not leave a comment.
Yatzume Roman
|
Overall Experience
Rating:
5.0
No improvement needed, doing great
ANTONIO DURAN
Rating:
5.0
Customer did not leave a comment.
Zac Diaz
Rating:
3.0
Customer did not leave a comment.
Kristoffer Nebres
Rating:
5.0
Excellent service I plan on renting again in a week
ANTONIO DURAN
Rating:
5.0
Was very nice to have my things in a secure and clean
Space ! Will difinetly reccomend it!!
LETICIA MATA
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
DAMIAN MERCURE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laura Gomez
Rating:
1.0
Horrible customer service over all.
Jacqueline Johnston
Rating:
5.0
Customer did not leave a comment.
Jennifer Luke
Rating:
1.0
Customer did not leave a comment.
Tony Molina
Rating:
5.0
Thank you for the cashier his name is Charles excellent costumer service
Cecilia Castillo
Rating:
5.0
Customer did not leave a comment.
Dora Gonzalez
Rating:
5.0
A big Thank you to Charles!! He went the extra mile to ensure I had plenty of time to get my work done with no problems. Also a big Thank you to Deanna. An enormous asset to UHaul. She's always on point with everything that her duties entail. Great job!
Laura Gomez
Rating:
4.0
Customer did not leave a comment.
Charlie Maldonado
Rating:
3.0
UHAUL had no AC working
Carlos Gutierrez
Rating:
5.0
Nothing. Deanna as always is very friendly. She expedites the paperwork in no time and I am off. Eduardo is always friendly. I appreciate their service very much. They're assets to UHaul
Laura Gomez
Rating:
5.0
I was a little irritated that they moved my time without calling me beforehand and I was rude about it. The team handled my rudeness with professionalism and politeness. Thank you for your service. Sorry I gave everyone a hard time.
Nickie Robinson
Rating:
5.0
Customer did not leave a comment.
Claudia Lozano
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Michael Monroe
Rating:
5.0
Customer did not leave a comment.
KATHLEEN KNOUS
|
Overall Experience
Rating:
5.0
NA
Laura Huitron
Rating:
5.0
Customer did not leave a comment.
JOEL MEDINA
Rating:
5.0
Damian M is an awesome employee. Turning in the truck was a breeze and he was very respectful and courteous. All of the employees from 8883 Dyer street in El Paso Tx should strive to have the positive attitude and helpfullness in customer service that Damian has especially working on a Sunday. I will definitely rent again from this location.
ramon lechuga
Rating:
5.0
the unit was leaking oil from the driver side rear axel seal. I informed the roadside assist that it was leaking. but other than that it was great doing business.
Roberto Madrid
Rating:
5.0
Customer did not leave a comment.
daniel duran
Rating:
5.0
The staff was great!
THOMAS BUTLER
Rating:
5.0
Customer did not leave a comment.
Bryan Godfrey
Rating:
5.0
Customer did not leave a comment.
Edgar Alonso
Rating:
5.0
Customer did not leave a comment.
Eddie Gomez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DAMIAN MERCURE
|
First Impressions
Rating:
5.0
This is the BEST and most secure storage experience I've ever had. It made a long, arduous moving experience so much easier. The staff was always helpful and positive, and security was visibly present, making me feel safer, too. I highly recommend.
Sarah De La Garza
|
Overall Experience
Rating:
2.0
Never had access to storage due to uhaul trucks parked there, even during business hours. Could have gotten my stuff earlier to avoid giving it up entirely.
Lavonne Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KYLE VISZNEKI
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SUSAN HARRIS
|
First Impressions
Rating:
5.0
The website and the app is very easy to maneuver around. Reserving a truck and or storage is very simple to do. The staff is excellent and knowledgeable about the products and very helpful with any questions that you may have. I will be using U-Haul again and recommending them two friends and family. I appreciate greatly all the help that I received from the U-Haul staff.
Tina Peeler May
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elizabeth Baldwin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Velia Fitzpatrick
|
Overall Experience
Rating:
5.0
Managers was very help with my last minute drop off and storage
EVYN CURRY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rose Aielll
|
First Impressions
Rating:
5.0
They all did a fantastic job. They helped me a lot. Especially Mike. I really appreciate it!
CHRIS SHANAHAN
|
First Impressions
Rating:
5.0
great seevice
JACOBDEION ESQUIVEL
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Stephanie Gale Balderama
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria Elizabeth Gonzalez
|
Overall Experience
Rating:
5.0
The manager was very knowledgeable and helpful. She showed us to the unit so we could see the size for ourselves. She even helped her newer employee with some questions. She was very courteous and friendly.
KIM OLIVER
|
First Impressions
Rating:
5.0
The staff is the most Important and I must say from my need to my useful tenancy, the staff made the difference, enough people on premises to help with products and to facilitate other needs such as air for tires not on U-Haul equipment.
Glad for your company and for me to have an amazing business in our neighborhood.
Grateful 😇 to experience and believe your staff and company will continue to deliver the highest service that I have had recently in the storage industry.
Looking forward to utilizing your services again as needed in the future.
Thank you 🙏🏼
Robert Barnes
|
Overall Experience
Rating:
5.0
It was a great place to keep my furniture while I moved internationally. The staff was always helpful and kind.
Michelle mmonargmailcom
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicholas Mitchell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amaro Luna
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kevin broussard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Harber
|
Overall Experience
Rating:
5.0
Love that we had 24hours access and area were well maintained.
Renee Abregana
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NICOLE HESTER
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Alessia Hankins
|
Overall Experience
Rating:
3.0
Would like 👍🏿 to been notified about the late ⏰ night availability to my Storage unit for additional five dollars but no one bought to inform me of this extra feature,I was in my Unit for an year and no one ☝️ explained this extra feature to me or my wife!
Cecil Walker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KAREN STEVENSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amaro Luna
|
First Impressions
Rating:
5.0
The associate Charles at this location is the absolute best. Had a very small timeframe to move and he made picking up truck and getting a storage space quick and easy.
NATALIE PEREZ
|
Overall Experience
Rating:
5.0
Uhaul is great just took expensive . Love uhaul though.
renay springer
|
First Impressions
Rating:
5.0
The staff was helpful and friendly.
DERICK COTTRELL
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Sundra Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jamarion Korenegay
|
First Impressions
Rating:
3.0
Found a rat poison trap in the storage unit when I opened it. I get there needs to be pest control, but the box said “do not touch” so I had to move it to the hall with my foot. I hope no rats get my stuff.
Access control panel also seems confusing in its messaging on the screen. I also don’t like needing the card cuz it makes it difficult for movers or other contractors to access my stuff in my behalf.
Nicholas Gortari
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Ben Sandfur
|
Overall Experience
Rating:
5.0
I was impressed!!, Friendly Staff and Attention to detail too. Outstanding service all around!!.
Ray Villescas
|
First Impressions
Rating:
5.0
Everything was above my expectations.
DERICK COTTRELL
|
First Impressions
Rating:
5.0
This was a great experience!
Katherine Rose
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Luis Narvaez
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Samuel Mendoza
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lorena Ortiz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JULIO MORA
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Delores Vargas
|
Overall Experience
Rating:
2.0
I would have put one star but the one of the staff was at least trying to help. I had all my things in storage while on rotation to korea. When I got back, I needed it for 5 more weeks. I paid two months at $160! It was only 5 weeks. If I only need the storage unit for 7 days, I should be prorated what I'm not using instead of paying a whole month for one week. Will not be using uhaul for storage ever again.
KRISTIAN ESTBY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Justin Ridley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JUAN GARCIA SANCHEZ
|
Overall Experience
Rating:
5.0
I got a larger storage, for $20 less than another storage facility, plus their office hours were not as convenient as U-Haul. Your staff very helpful and patient showing all instructions which I would've been lost without. Thank you.
monica galleos
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
HECTOR CHAVEZ
|
Overall Experience
Rating:
5.0
great customer service!
KARLA ALVIRDE
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
HECTOR Cholico Ramirez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AVIS BURTON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JESUS HUERTA
|
Overall Experience
Rating:
5.0
The lady who helped was very versatile sweet and nice answered all our question.
PATRICIA HERRERA
|
First Impressions
Rating:
5.0
It was very convenient to get a storage there. The staff was very helpful
yvette chilson
|
Overall Experience
Rating:
5.0
Benito is an amazing representative of uhaul! His customer service was one of the best I’ve experienced. He was willingly helpful with pleasant conversation, making the process efficient. He made the process perfect, peaceful and, to my standard.
Thank you Benito!!
MISHAUN MCCREIGHT
|
First Impressions
Rating:
4.0
My only complaint were the price increases and the parking lot which always had nails and screws and other flat causing metal on the ground. I do not know why but I was always picking them up as I came in and out. ( Back near the storage area )
darrell pistone
|
Overall Experience
Rating:
5.0
Thank you 😊
Emily Taylor
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patrick Dean
|
Overall Experience
Rating:
4.0
I feel like yhey tell you one price when you rent a truck and your final account bill is more. Just don’t understand we borrowed the truck for 3 hrs and they charge me more.
Helen Ramirez
|
Overall Experience
Rating:
5.0
The staff was so incredibly helpful. They truly made a long stressful move a lot more manageable. We look forward to doing more business with you in the future.
Carol Van Scoten
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Blanca Rueda
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
NAKISHA LEWIS
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
joerjia majorczak
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ethan Depatie
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gerald Hunter
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KYLE VISZNEKI
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Adam Jaffe
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Cavner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVAISHA Desjardins
|
First Impressions
Rating:
5.0
El personal de mantenimiento muy mal no nos quisieron ayudar para nada y la seńora de limpiesa molesta por que movimos su carrito del pasillo por que estorbaba y nos hablo muy mal
Ocatavio Saenz
|
Overall Experience
Rating:
5.0
Excellent staff! Continually went to extra mile to assist me. Will return here for all my UHaul/moving needs.
David Mccomb
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jeanne henry
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Lisa esparza
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
anabell gonzalez
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Ryan Kaczmarek
|
Overall Experience
Rating:
3.0
The wait time was incredibly long and the storage unit was way too small. However, the customer service was very determined to help my reservation and I was very appreciative of her, Mercedes, for her genuine support with resolving my storage unit issue.
Jade Rosales
|
First Impressions
Rating:
5.0
Great customer service!!!
Lorena Patterson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARCELLUS HARRIS
|
Overall Experience
Rating:
5.0
Only issue I had was the price. It was a little expensive for a 5x10 unit in my opinion. but other than that it was an excellent experience. Clean, accessible, and secure environment. Great facility. Would use again if needed. Thanks for the great customer service. You guys are awesome.
Robert Preusser
|
Overall Experience
Rating:
4.0
Even though the service representative was new to the job, she was very helpful.
Ben Sandfur
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Samantha Spack
|
Overall Experience
Rating:
5.0
Ms. Lupe keeps the storage clean and organized. I can tell that without her there the storage could become overwhelming for the size of the place. I recommend getting a unit.
Mark Benson
|
Overall Experience
Rating:
5.0
Great customer service! We were assisted above expectations with getting a storage unit set up and cancelling it as it was not what we needed. Management was amazing!
Lawrence Estrada
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Cobi Young
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
maria a. fernandez
|
First Impressions
Rating:
3.0
Big, big problem was the keycard system did not work. I had to go into the office everytime I needed to get into my storage instead of using a more conveniently place remote station. It made it extra annoying when they sent an email stating they were going to raise the monthly rate.
Jackie Fiest
|
Overall Experience
Rating:
1.0
This facility was very run down. The staff was always very rude and unhelpful. In order to get the secondary key I always had to give my ID to the desk to hold. The facility was only available during business hours. The facility was not very secure. I also had the unfortunate situation of having human vomit on my unit that the staff refused to clean up. It’s also way over priced.
TONY MARTIN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jake Hinkle
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alejandro Hankins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEITH WOLBRECHT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LUCERO LIMAS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gina Keown
|
Overall Experience
Rating:
5.0
Thank you for helping me when I need it
Yolinda Briones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sabrina Lara
|
First Impressions
Rating:
3.0
I had reserved a unit only to show up and not have a unit. However. The general manager fixed the issue and found me a unit.
SONIA FLORES
|
First Impressions
Rating:
5.0
Good team
jerry vargas
|
Overall Experience
Rating:
5.0
Each time I have visited U-Haul, I’m always greeted by friendly staff. Their professional and caring, and go out there way to help you. Thank you, The staff at Dyer facility.
Karon Vazquez
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Candace Navarro
|
First Impressions
Rating:
3.0
Had issues with new account and access requests. Was not given good info on how to access after hours. Very frustrating experience. Was able to get help and the general manager personally assisted. But it should not have needed that extra step
Christie Harris
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NATTALY NUNEZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Russell Spanninga
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nahomi Rios-Carroll
|
First Impressions
Rating:
5.0
Need to have later desk hours.
darrell pistone
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rafael Aquin
|
Overall Experience
Rating:
4.0
The workers were very polite and helpful but they need more help. Wait times can be long to get service.
CATHY LEE CARNEY
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Hector Lara
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew Pankey
|
Overall Experience
Rating:
5.0
The Uhaul Dyer location in El Paso had an available spot for me to store my belongings in a hurry. I was able to book same day storage and the front desk crew was very helpful in explaining the agreement, showing me on a map where my unit was located, and offered advice on the proper way to secure my storage unit. Highly recommend for anyone who wants to secure their belongings with peace of mind.
ANDREW THORNTON
|
Overall Experience
Rating:
1.0
Don’t tell me about a law that prevents to help take a lock off for a customer, but admit you take them off to sell people’s property.
MICHAEL BAILEY
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Rene Galindo
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Alejandro Hankins
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Ernest Miranda
|
Overall Experience
Rating:
2.0
Although the staff and facilities were clean and convenient, I can’t recommend this facility because the roof leaks and I had damaged items due to the rain.
DAVID LINCOLN
|
Overall Experience
Rating:
5.0
Very friendly staff trk. Start to end! Although I think you need more staff. We waiting 15min plus but the staff kept us informed and were super helpful
RAMON LOPEZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Russell Spanninga
|
First Impressions
Rating:
5.0
Great staff, very friendly and helpful.
Erick Velez Lopez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Miguel Strozzi Trevizo
|
Overall Experience
Rating:
4.0
Very clean. Staff very helpful. Just make sure to have the storage rooms open by 7 AM. I went on a few occasions at seven and it was still not open. Other than that , I was very happy with the services provided and would recommend your services to others.
Sandra hernandez
|
Overall Experience
Rating:
5.0
Outstanding customer service.
Neftali Rosado
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mario Loya
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Neftali Rosado
|
First Impressions
Rating:
5.0
Extremely friendly staff. Oscar, the Store Manager runs a very clean and well maintained atmosphere. The restroom was extremely clean and being run by men, that says a lot. Loved everything about 8833 Dyer Street Uhaul.
Martina Gardner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Garrett Hulme
|
First Impressions
Rating:
5.0
Great facilities and customer service, keep up the good work!
Manuela Garcia
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebecca Runyon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARIA ROSALES
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
OLAKUNLE AFONJA
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sammy Quijas
|
Overall Experience
Rating:
5.0
Super amazing customer service when renting the storage unit and when exiting the unit! They're also were great when returning uahuls! And having the carts for loading and unloading was such a lifesaver!
Amanda Taylor
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Antoinette Pritchett
|
Overall Experience
Rating:
4.0
Thanks
Jose Alatorre
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Manuela Garcia
|
First Impressions
Rating:
5.0
I’ve been using U-Haul for years and have not had any problems.
ROMAINE ZBIEG
|
First Impressions
Rating:
1.0
My unit was not properly sealed. As a result everything was covered in dirt. The staff was rude and seemed annoyed with having to do anything. Their were two employees that were pleasant but the manager especially infuriated me as he found it a good idea to play tough guy with me on my concern with my move out. Instead he came in and said do we have a problem! Instead of asking me what my concern was and how he could help me. Then he tried to justify his actions with my 84 year old father who also was not impressed with his way of his way of handling the situation. After this I decided it was not worth arguing with him and told him to stop talking and just close out my account. He then told me he could just just make me leave at which point I told him I would leave when my account was closed. His response was do you have an email to send me the receipt at which point I told him to just print the receipt and he said " you know what I am out of paper so you will just have to give me your email" I told him the go and get some "explitve" paper because I am not leaving here without a receipt! Low and behold the printer magically had paper in it and he printed it and I left.
This was by far the worst customer service experience I have ever had and I admit I was not kind to the manager throughout our interaction due to the way he came in and spoke to me and my father but if he would have handled it in a better way I would have left and probably just left it alone. Instead he chose a very poor path and as a result it is ending with not one but two very poor reviews on every possible site we can find to post a review on. And to everyone we know.
This is not a reflection on All U-haul facilities as I have had many. But this location is very Poorly run.
Rodney Basurto
|
Overall Experience
Rating:
5.0
The Manager and staff were very helpful - very friendly. I would definitely recommend U-haul to anyone looking for storage.
Jose Bejarano
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elisabeth JOHNSTON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Courtney Nicole Bauer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keisha Dix
|
Online Move In
Rating:
5.0
Customer service from your employee at the front desk (8833 Dyer St, El Paso, TX 79904) was excellent and she was very friendly would recommend uhaul to others.
John Paul Rodriguez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joe McKinzie
|
First Impressions
Rating:
4.0
Good facility and staff .
DAVID LUNA
|
First Impressions
Rating:
4.0
Prices are extremely high especially for the sizes of the storage space
IRENE VARGAS
|
Overall Experience
Rating:
5.0
I am customer for years,
Ricardo Zamora
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Betsy Betancourt
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GREGORY NEFF
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joanne Fisher
|
First Impressions
Rating:
4.0
When I went to pick up my household goods the unit had been leaking towards the front. Some of my items got wet
Luann Bruce
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Hector Lara
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Alfredo Cangas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rendell Rios
|
Overall Experience
Rating:
5.0
My sister and I got a little lost trying to find the unit and the map wouldn't load on my phone, so we ended up going in to get a map. The man we spoke to was a trainee, who took the initiative to get us a map while his trainer was busy. We wished him well at his new job, and went on our way.
Megan Rincon
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Rebecca Valles
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexander Abregana
|
Online Move In
Rating:
5.0
The person that helped was very nice and helpful and very great customer service
YAHIRA BARRIOS
|
First Impressions
Rating:
4.0
I had originally moved into an outside unit during a quick relocation from out of state back in April. I later found out that with the extreme heat of ELP, that my things may get damaged being in the outside unit. I was able to get an inside unit. I worked with the U-Haul team to transfer my lease, and access a nice roomer inside unit. Jonathan and the team were accommodating and made the move/transfer easy. Thank you to all of them for their expertise and help! Javier
Javier Pimentel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
evelyn collier
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARIA OLIVAS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Natalia Jones
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gaby Nafziger
|
Overall Experience
Rating:
5.0
The staff was EXTREMELY helpful and friendly whenever I needed assistance. I've NEVER been disappointed with any of the staff in any location I've gone to (Addison, Dallas or El Paso). Whether renting a storage unit, trailer or buying boxes, I would HIGHLY recommend U-Haul for these and other services. Thank you all very much!!
LUZ LUJAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lucas Williams
|
Overall Experience
Rating:
2.0
The employee's intake process is slow. i was there for close to 2 hrs before i was finally able to get moving on the storage
Jose Hurtado
|
First Impressions
Rating:
5.0
Good mgr and also the rest of employes
Ricardo Zamora
|
Overall Experience
Rating:
2.0
The card readers were constantly breaking requiring long walks to turn the alarm on and off. The parking area is too congested by U-Haul equipment so that at time one cannot enter or exit the property
ALEXANDER KLAMT
|
Overall Experience
Rating:
5.0
Mánager was really helpful and polite.
patricia lozoya
|
Overall Experience
Rating:
5.0
Great last minute assistance
John Yanaros
|
First Impressions
Rating:
5.0
Good people help
Ricardo Zamora
|
First Impressions
Rating:
5.0
The service provided by the GM and the gentlemen that unhinged our trailer and let us in storage unit exceeded our expectations. They have a great team at this location.
Maria Garcia
|
First Impressions
Rating:
1.0
This location doesn't answer the phone. Left 3 messages to UHAUL customer support to ask for a call back. $18 cc charge for a service not given, falsely claimed move out date was a month later.
Ryan Marshall
|
Overall Experience
Rating:
4.0
Very good experience.
santos acosta
|
Overall Experience
Rating:
1.0
Too many customers and too few staff members working. Had to wait in a long line for hours due to only 1 person working. Ridiculous staffing ratio especially on a Saturday!!!
SANDI TENA
|
Overall Experience
Rating:
5.0
Thanks
Juan Rossini
|
Overall Experience
Rating:
1.0
The general manager is the absolutely most rude disrespectful person I've ever met. I would like to submit a formal complaint.
alfredo buenrostro
|
Overall Experience
Rating:
1.0
no comment
Luis Gutierrez
|
Overall Experience
Rating:
5.0
a great experience all around thank you
David Anzures
|
Overall Experience
Rating:
5.0
The staff at the Dyer UHaul made my move from El Paso to Orange less stressfull. Great staff!
lori rosario
|
Overall Experience
Rating:
5.0
everyone was eager and willing to assist us and did very well thank you. david
David Anzures
|
First Impressions
Rating:
5.0
VERY GOOD SERVICE
Ricardo Zamora
|
First Impressions
Rating:
5.0
Moved back to El Paso after 35 yrs. Staff EXTREMELY helpful and friendly. Took time to show me where my new storage area was. Unhitched trailer and was one my way. TERRIFIC CREW!!!
LUZ LUJAN
|
First Impressions
Rating:
4.0
Very nice and helpful. Took time to explain everything. Great service.
PATRICIA NIETO
|
First Impressions
Rating:
5.0
Attendant was very knowledgeable, and very friendly.
Raquel Ortiz
|
First Impressions
Rating:
5.0
Friendly staff, and very attentive
Raquel Ortiz
|
First Impressions
Rating:
5.0
U
anita montes
|
Overall Experience
Rating:
4.0
Very slow and `long waits at the office otherwise fine.
ken scillieri
|
Overall Experience
Rating:
5.0
Thank you
Eric Mcabee
|
Overall Experience
Rating:
5.0
GOOD PEOPLE
Ricardo Zamora
|
First Impressions
Rating:
3.0
I was late checking in due to a long line and at the time one person working, did finally get help once’s another person joined
Lillian Robbins
|
Reservation
Rating:
4.0
My U Boxes reportedly shipped today with a guaranteed delivery date 12 days from now so that will be the true measure of success....stay tuned!
Curtis Hammock
|
Overall Experience
Rating:
4.0
The only complaint I have is the truck I got didn't have cruise control. I kind of get why but still it was rough driving 8 hours by myself with my foot on the gas pedal the whole time.
Kaitlin young
|
Reservation
Rating:
4.0
C
Anthony Young
|
Overall Experience
Rating:
5.0
Only needed temporary storage. Very easy to arrange and professional friendly staff.
ANNE CURTIS
|
Overall Experience
Rating:
3.0
Poor customer service. It took various attempts and a couple of hours to get a competent person to help out.
Damian Galindo
|
Overall Experience
Rating:
4.0
My only complaint is when I would try to call the facility sometimes nobody would pick up the phone. Sometimes nobody would answer till the next day.
ashley boehm
|
Overall Experience
Rating:
5.0
Good service,you people are nice
RICARDO ZAMORA
|
Overall Experience
Rating:
5.0
Great place to store your valuables. We had no trouble with any part of getting a storage room or the UHAUL rental.
Nicholas Macias
|
Overall Experience
Rating:
4.0
N/a
Jorge Legarreta
|
Overall Experience
Rating:
1.0
Myra or what ever her name is but her name tag said owner on it, very rude and no,none what’s so ever customer service skills!! The reason why I left still waiting to hear from marketing director smh
JOSE LUIS RIOS
|
Overall Experience
Rating:
5.0
Excellent service, every single one of the staff was very friendly and helpful, Too easy to give this place and this guys 5 stars. Thanks!