Customer Reviews for U-Haul Moving & Storage Of Northwest Expressway

Rating:

3.0

The trailer was clean however the lights weren’t working when we hooked it up to our truck and the employee who conducted the safety check stated it was working when he checked it out. Another u-haul employee in their garage came out to check out the situation and he quickly determined what was wrong and replaced the wiring.

Rating:

5.0

I cannot speak for everyone but in my own personal experience, Kyle and his current staff have turned this place around where people want to come and rent from here now. I’ve shared this location with friends numerous times over the last 6 months.

Rating:

2.0

Train the staff to be a little more people friendly. They act like they could care less if you're there and probably don't. Even if you couldn't care less about your patrons, they should at least pretend like you are a valued customer. I've rented from this location more than 6 times over the years. used to have good staff. Not any more. However the tall guy last Saturday evening that had the long beard was very nice. Everyone else, not. All too busy on their cell phones standing around.

Rating:

1.0

They gave me a truck that the engine light was on and said tow haul. The truck was shaky while driving. When I picked it up it was after hours and couldn't get another truck so I had no choice but take a chance driving it and moving my stuff. I think I should get some of my money back since I had to drive a truck that needed service and they still gave it to. A customer to drive it. This was the first time I had this problem with any Uhaul place . What you can do to improve for next customers is make sure your employers check the truck before putting it out for customers to use.

Rating:

2.0

The person at the counter rented the truck I had reserved right in front of me, his last truck! When he saw me get frustrated and express I really needed the truck I reserved, he Rudely and loudly told me to calm my ass down he was going to look for another truck! His name was Kameron C. I will never rent from this location again!

Rating:

3.0

We reseved our truck the night before and then received a call that it had been booked previous so the rerouted us to a different location. then I received a call saying that truck was broken so we had to be re routed to a different location again. They were able to get us in a working truck by the time of our rental but it was confusing and frustrating to be rerouted so many times.

Rating:

2.0

Fix your computer system. Clean the place up. It’s dirty, cluttered, and dis-organized.

Rating:

5.0

Very nice person checking out the truck with excellent customer service.

Rating:

5.0

Have the two gentlemen at the checkout counter train other U-Haul workers on customer service. They were outstanding.

Rating:

5.0

I enjoyed Tyler. He was nice and very helpful and fine :) 10/10 lol

Rating:

5.0

This is my 6th move in the last 3 years and this move was flawless. Usually theirs is some snag or setback with any moving process but they made this trip seamless.

Rating:

5.0

Thank you for everything Kyle

Rating:

5.0

Hire more people like the gentleman that assisted me. He was very helpful and kind.

Rating:

1.0

Talk to people in a correct manner not skip over a person to talk to their spouse. Rude and then charged me extra too

Rating:

5.0

did not get the gentlemen's name that helped me but he was great!

Rating:

1.0

The first truck I was offered had a malfunctioning gear shift. “D” on the shifter reversed the vehicle. The second truck I was given, after leaving I noticed how unsafe it was. Turn indicators did not provide feedback in the cab. No dash lights and no sound. It randomly would throw oil warnings, the parking brake stuck, and took me a few mins to get it to release. The seatbelt receiver had no shroud and was quite jagged. I broke skin (small cut on finger) scraping it on the buckle. Truck as insanely loud with in cab engine noise. Absolutely would never rent from this place again.

Rating:

4.0

Was was overcharged for no reason for no reason

Rating:

1.0

Unfortunately the guys running the location have ZERO customer service. They were not informative and when I asked questions I got a one word answer. The guy checking me out was too busy texting on his phone to respond to my question. The U-Haul was dirty inside and out.

Rating:

5.0

Great experience. They’re very knowledgeable, helpful and friendly.

Rating:

5.0

Great staff

Rating:

5.0

From the reservation to pick up, the representatives were friendly and very helpful.

Rating:

1.0

Trucks need work and staff need customer service skills

Rating:

5.0

Kyle was Amazing!!

Rating:

3.0

Clerk had very strong odor of marijuana at pick-up. Was not customer service oriented. Acted as if it was painful for him to have to be there. He advised the truck was “around the corner”. I had to ask, what corner? Fuel was so low, it had a warning light on. Clerk who checked it back in later in the day was very helpful and on the ball.

Rating:

5.0

I have rented trucks for years and have always been satisfied. Good service.

Rating:

5.0

Excellent service. The gentlemen managing this store were obviously highly skilled in customer service. They completed wiring a pigtail for me and the following week connected a trailer. This location provided the very best in fast, fair and friendly service. I was informed every step of the way, and the process went like clockwork. Thank you for hiring sich qualified employees. Robert Brown.

Rating:

5.0

great staff and facility. I was always treated with respect and they offered suggestions when I needed something that I did not have already.

Rating:

5.0

Always been helpful and courteous. Little wait times and always suggested things I was needing or missing.

Rating:

5.0

Staff was great, helpful and friendly

Rating:

3.0

I had an issue when I accidentally locked my wallet inside the truck, felt just brushed off. Even though I had already contacted customer service for after hours and it was docked on my account for the openers it still was missed causing more stress and worry. Was apologized to after the fact but could’ve been handled differently when I arrived when no one answered the lines and met with empathy rather than a closed ticket and sale.

Rating:

5.0

Always cordial. Always helpful. Always busy. Open hours that fit my schedule.

Rating:

4.0

Windshield was very dirty.

Rating:

5.0

Thank you

Rating:

1.0

Gas tank was at 1/4. Dolly seal was broken just ready to flop around. Air conditioner cuts on and off. Radio volume button barely worked.

Rating:

4.0

The enclosed trailer was not swept out by the previous user. I took care of it. Not a big issue to me.

Rating:

2.0

Customer service with my agent was good, not so much for the other customer there next to me. Customers do not want to feel rushed or as if they are bother. Also, the truck has some engine issues that probably need checked. Power was lacking and hard to get up to 40mph.

Rating:

5.0

Suppose appt noon but someone not show truck alike wait till finally 130 pm late they offer me post time 7 pm perfect thanks

Rating:

5.0

Nothing, people at this location are awesome!

Rating:

4.0

When I arrived I was told that I needed to purchase an adapter for the trailer electrical connection. I do not recall seeing that item on the rental process. It is just a pain to not know clearly what is expected for the hookup.

Rating:

5.0

The 2 employees were very nice and professional. They made it easy for me to rent and return

Rating:

4.0

Good and expedient customer service.

Rating:

5.0

:)

Rating:

5.0

Excellent prices and customer service, will definitely use again if the need arises. Clean and well maintained facility and equipment.

Rating:

5.0

Everything was great

Rating:

5.0

This location was great. He believed me when I told him I never had the blankets. I did not mention my pick up issues to them since it was not their fault.

Rating:

5.0

When I rented the trailer, I was told that I could bring it back after the scheduled time if needed and only be charged per hour rather than another full days rental... Had I know that, I would not have returned the trailer until the next day and not worked so hard in trying to get back Sunday evening.

Rating:

2.0

When I went in to pay for the trailer, the price was quite a bit more than what I was told it would be. There was only one trailer left, so I got screwed!

Rating:

5.0

The fellow that checked the trailer out was outstanding: Quick, accurate, friendly, helpful. The fellow that checked me in was the great too and I have no complaints, but I want you to know how outstanding and above and beyond the fellow was that checked the trailer out

Rating:

5.0

Great service and easy check in and check out.

Rating:

3.0

The driver's seat was worn out and a wire was protruding which almost cut my right pant leg and my actual leg.

Rating:

5.0

The wait was long because they were so busy, but the young man who wasn’t the manager kept checking on us and apologizing for the wait. The manager who was the only one allowed trained to storages was equally as professional and nice. We were very pleased.

Rating:

1.0

The guy told me to circle where the gas was. Guess I was supposed to turn it back in because I was charged for it being at a half tank when it was less than 1/4. Then he told me to make sure I didn't bring it back until he was off work. So basically he wouldn't have to be bothered. Very very poor customer service. Haven't used Uhaul.in years and I see why.

Rating:

4.0

The experience was great although the truck had no heater and it's been cold. But overall I would rate it at a solid 7

Rating:

1.0

Moving is stressful. The U-Haul website was not function when a sought help. The user interface for finding a facility that I could get immediate access to storage was even less helpful. When I accomplished the access the facility had not given the access promised delaying storing my things and returning the truck. It would be helpful if the type of storage was described more accurately perhaps with multiple levels of security available and location.

Rating:

1.0

Poor at this facility, excellent at another

Rating:

4.0

Very pleased

Rating:

5.0

These guys are always busy but always courteous. Check in ws quick and accurate.

Rating:

5.0

I Find That On Every Occassion My Rentals Have Always Gone Well… The U-Haul Attendants Are Always Cordial And Willing To Assist Me In Every Way. I’d Highly Recommend This Location At 6500 NW Expressway, OKC OK Thks For Allowing Me To Share My Review

Rating:

4.0

When do I get my deposit back

Rating:

5.0

I am so thankful for you guys you really worked with me and I am grateful I could have lost everything that I had worked hard for Thank you guys I appreciate it!!!!!

Rating:

1.0

Well besides not minding there Own businesss and getting into my affair s yes

Rating:

5.0

The staff is very nice and courteous.

Rating:

3.0

There is no handicapped assistance like an elevator, for customers who have to take a unit upstairs.

Rating:

2.0

The unit was clean. The facility was clean. It's two stories with no elevator, thin double door that don't prop open. For a price comparison, this unit was more expensive and a pain to get things in and out of. The ramps are steep and full of potholes. It was incredibly frustrating to move my things in and out. They would get knocked off by the swinging doors and fall from the incessant shaking from the pot holes on the steep ramps. When I lost my keys to my lock the members couldn't care less, were rude, and told me I was required to have a locksmith take the lock off. $125 to cut off a $15 lock. Ridiculous. They acted put out that I was asking about the process to remove the lock. All in all, the place is clean, but the service and amenities are awful in comparison to cheaper units.

Rating:

3.0

I was told by the lady at this location that I didn’t need to check out she told I was good to go once I moved my stuff out of the storage which was June 1

Rating:

5.0

Didn't like the winding sloped entrance upstairs

Rating:

4.0

I'm very pleased with the storage facility at this time. I still have a storage unit with U-Haul.

Rating:

4.0

None at this time. Thanks!

Rating:

5.0

my perfect rating is going to LaQuonda only. she genuinely cares for her customers and takes the time out to listen and also educate as well.

Rating:

5.0

You all gave excellent service however I moved out of my storage on the 1st of the month and I will be using you again if ever needed and I would gladly recommend anyone to you all the service was pleasant at all times thank you so much

Rating:

5.0

Robin helped she's a great worker very respectful and very helpful

Rating:

5.0

Cool. Thanks.

Rating:

5.0

I was very impressed with the cleanliness of my unit and the security features. Really easy to rent the unit and also to close it out once I got all my belongings. Would highly recommend!

Rating:

1.0

I had a storage reserved and I was told I couldn’t get the reservation. I wanted to roll up storage. I had to settle for one indoors but I needed this location. That’s why I didn’t go anywhere else.

Rating:

5.0

Best place ever

Rating:

3.0

N/A

Rating:

5.0

Wish I could come after 8 pm

Rating:

5.0

The blonde gal took care of me, can't remember her name. She's just the sweetest thing, went the extra length to help me

Rating:

3.0

Prorate customers

Rating:

5.0

We had a bit of difficulty due to the steep ramp but everything else was great!

Rating:

4.0

I had this storage for over ten years, and I have to admit that years ago some things went missing. Over time, the security and the staff improved and these days, I’m okay with U-Haul. I feel like the staff is more caring than the staff from years ago.

Rating:

2.0

Called numerous times to close my contract and was told it will be done and never was.

Rating:

5.0

Awesome team

Rating:

1.0

This storage facility was acquired by U-haul. The storage space is smaller than advertised by up to a foot in a direction. The manager knows this, will argue to the contrary, go up and measure at an angle just to tell you there is nothing she can do and take it up with the regional manager. Regional manager was nice and the rest of the staff was nice. 24/7 access didn’t always work. The public dollies are damaged but they are free for use. There is no elevator but the ramp worked as a nice alternative. The Uhaul truck I rented from them was damaged so make sure you take dispute photos prior to taking it off the lot.

Rating:

5.0

The staff was excellent, always friendly, helpful, and I would highly recommend this location

Rating:

5.0

Friendly staff had a great experience with them

Rating:

4.0

The door was very hard to open, but everything else was great

Rating:

2.0

The area where the U-Haul is located can be pretty shady. There was this face-masked fellow walking toward my wife and my direction during after-hours whenever we were moving stuff in there. I stared him to turn back the other way around. An alarm scared the both of us after 3 am. Other than those, we got the job done. Oops! I almost forgot about the key return. I think I was not told about that, even though there were stickers all over the front stating so.

Rating:

5.0

Sarah was very friendly and helpful when we arrived and showed us where we needed to go. She made the whole process painless. Thank you Sarah!

Rating:

5.0

The customer service was phenomenal.

Rating:

4.0

Very nice facility and friendly management. Thank you.

Rating:

3.0

Had difficulty acquiring a truck and tow dolly in Arizona. Had to help fix the tow dolly straps so that I could get on the road. Employees did not have satisfactory tools to work with and the toolbox was a mess. They also did not have a dolly for boxes. They only had appliance and furniture dolls and did not remove the furniture dolly from my reservation after I told them I did not need it. However, as a disabled veteran the Okc location was able to get me a storage on the first floor. It was a mixed and frustrating experience but they worked with me. The blond lady at NW Expressway demanded I folded the blankets or I would be charged. I need to charge U-Haul for helping to fix the tow dolly and I do not work for less than $35 and hour. That was a total bs move on her behalf!!!

Rating:

4.0

The entrance/exit door was broken therefore someone had to go in via the first floor to open the door. Something like this, if reported expeditiously, should be repaired immediately.

Rating:

5.0

The Gm is the best.

Rating:

1.0

Brandy has terrible customer service. I got a nasty voicemail from her, I been with you guys for two years and never had any problems until her! I wouldn’t recommend anyone go there just because customers service is #1. You shouldn’t make people feel a certain type of disgusted when you are spending your hard earned money with a company!!!

Rating:

5.0

Fast & friendly service.

Rating:

5.0

Great service from all employees!

Rating:

2.0

The extra star came because it had available units and boxes for sell; otherwise, It would’ve been one star. 1st off, I go to the store to pickup the 10x10 conditioned unit I reserved online. The manager argues with me the unit I reserved is non-conditioned. Then after some debate she rereads the paperwork to see I was right. 2nd I had purchased a lock with the reservation. She then argues I did not and charges me for a lock. I had to call later and inquire later in why I got charged for two locks and a separate employee had to refund me the money. 3rd the 10x10 unit measures a couple inches short of 9 ft one way and ~6 inches short of 10 ft the other way. I called 3 times on separate days to get an answer why and if I could get an actual 10x10 or reduced rate for the loss in square feet. I was told by the employees they would have to talk to the manager and call me back. I never received a call back. I then had to show up in person for the manager to argue with me again that it measures 10 ft by 10 ft. We go up and measure and sure enough the unit measured in short. Even as I watched the manager measure at angles to make it longer and measure the grate of the wall too. She then says to bad and says take it or move out. She can not provide me a deal and said take it up with corporate because it’s over her head. 4th because the unit is smaller than expected, I had to reserve another unit. I called and they said they had none available but then was able to reserve one with corporate. I showed up and they had availability.

Rating:

5.0

Would like to thank all of your storage employees especially Rhonda,thank you for all your help and assistance

Rating:

4.0

The only thing was all the ice and snow in front of the building. The staff were great!

Rating:

1.0

I rated poor because I didn’t rent a uhaul or storage someone used my identity I will be reporting this

Rating:

5.0

Every time I had a question or problem the staff helped me promptly and efficiently. This Uhaul was very helpful in my time of need. Thank you Uhaul staff.

Rating:

5.0

Everyone working at this location is awesome! The ladies are always super helpful and always put a smile on my face. Thank you.

Rating:

5.0

Great facility. Love the cleanliness. Seems very secure.

Rating:

5.0

Very professional manager and staff. They all were very friendly and pleasant to work with. Awesome Team.

Rating:

5.0

Had to use the storage longer than planned while out of state. Whenever I called management regarding any payment or concern, I was always met with respect and understanding.

Rating:

5.0

Everyone was so friendly and helpful!

Rating:

5.0

The staff there is top notch. If they haven't already been given a raise they definitely need one. Please!!.

Rating:

1.0

Rude

Rating:

5.0

The staff was really friendly and accommodating. I had minor requests that they were more than happy to fulfill which made unloading and moving in a breeze. Great people and really helpful when I needed it the most! Highly recommend. Thank you!!!

Rating:

5.0

This was my first experience renting a storage unit. Robin and the staff were very helpful in answering my questions and feeling comfortable with the rental contract and all of its requirements. I would highly recommend this U-Haul location to anyone needing a temporary storage unit.

Rating:

5.0

They got me right in and took good care of me... Thank you Von

Rating:

2.0

Closing out my storage unit was a little difficult lack of communication among the staff but I understand that sometimes their busy busy

Rating:

4.0

Restroom was not in order both times we rented a unit in April about 3 weeks apart.

Rating:

1.0

I will refrain from commenting at this time.

Rating:

5.0

Robin does an excellent job as a manager and has great customer service skills.

Rating:

5.0

Robbin is amazing

Rating:

5.0

Robin was great she helped w all I needed will recommend her to anyone that needs a uhaul or storage

Rating:

4.0

Thank you to Robin Nero for cooperating with me in my U-Haul rental needs.

Rating:

4.0

I vacated the unit and called the office on 10/17. I expected an adjustment to my account but instead got a bill for the next month. When I called again on Nov. 9 it was cancelled. I was told by the office that it was not processed by corporate in a timely manner.

Rating:

5.0

Robin at this location was amazing. I had such a horrible experience getting my U hual in Texas . Robin had turned my weekend around . Her and the rest of the staff were so great. After a bad experience it was hard for me to think things would get any better. But they changed my experience for the better. Super great people.

Rating:

5.0

This team made the entire moving process fast, convenient, and stress-free. Very excellent service, will definitely use again.

Rating:

5.0

I felt like we got to be friends with Robin, who was always helpful and positive. We have already recommended Uhaul Storage to a number of close friends. We enjoyed the professionalism and courtesy of the entire staff.

Rating:

4.0

The staff on site were always helpful. Robin was a great big help every time I interacted with her. My only complaint is the phone and wait times. I could never get through to the actual site and would have to drive up there to address anything. Even if trying to call the main corporate line I sat on hold for up to twenty minutes on most occasions.

Rating:

1.0

Management was so rude and unhelpful. Definitely during a time of covid she was not meant to work in customer service.

Rating:

5.0

Robin was very friendly and helpful.

Rating:

5.0

Ms Nero was always so helpful and nice

Rating:

5.0

Nice People

Rating:

2.0

STAFF WAS RUDE AND UNFRIENDLY. THE FACILITY WAS DIRTY AND TRASH CANS OVERFILLED AND TRASH PILED UP. OVERALL A BAD EXPERIENCE.

Rating:

5.0

Every member of the staff that I interacted with during my move-in and return of my rental equipment was very kind, courteous, attentive, patient, and understanding. Even in the midst of an extremely busy day, they were very courteous and helpful!

Rating:

2.0

the unit itself was great,,easy to get to and secure,,where my problem comes in is after i moved my belongings i was getting harrassed about payments,,bad customer service,

Rating:

5.0

Great experience

Rating:

4.0

rented four units for 3 years and two more units for 4 years was dissappointed when I couldn't rent one of the last two units I had. I was told they had to be rented together so I moved out of both!

Rating:

3.0

Sad that you rent the small trucks for only four hours, my mom and I are not young energetic women, good thing we had a friend come help, so we finished before the forth hour.

Rating:

3.0

other than a bad tire from the the start, the drive was ok. the storage room was on 2nd floor & I'm disabled.

Rating:

5.0

Nice to me

Rating:

3.0

Why is it if you have a second level building and you cannot have an elevator, I'm 51, a ramp really doesn't help especially when you have to do the move by yourself, I'm not young anymore.

Rating:

5.0

Robin was great helped w all I needed and took the time to explain everything.wish there were more people like her

Rating:

2.0

The staff that works there is not helpful at all

Rating:

5.0

Robin is great!

Rating:

2.0

Treated rudely and disrespectful by some staff was threatened by a staff member and overall experience was dissatisfied

Rating:

5.0

Thank you.

Rating:

5.0

Great service !

Rating:

5.0

Very helpful workers. The only knock I have is that each transaction takes some time and a line will form in the mean time.

Rating:

5.0

Thanks for moving the trucks and trailer so that the moving van could fit!!!

Rating:

5.0

rented for over 4yrs never a problem

Rating:

5.0

I'm very pleased with the moving truck company

Rating:

5.0

They were so nice and went above and beyond to help me.

Rating:

4.0

ocation and convenience were major reasons for using the U-Haul location.

Rating:

5.0

Very happyGood job

Rating:

4.0

This location maintained my U-box for almost 3 years while I traveled. I never had any concerns. Payments were easy to maintain through my online account, but I do not recommend auto pay.

Rating:

3.0

Mrs. Nero the GM was very helpful nice and professional. Her team liked professionalism.

Rating:

5.0

Service was good.

Rating:

3.0

I was editing a previous reservation that was messed up and I am hoping this one is fixed. The person I talked to seemed sidetracked with other things. It was difficult to get my questions answered.

Rating:

3.0

We had no issues during most of the 3 months we had our things in storage. However, when we went to move them out, the climate controlled units were 10 degrees above the max temp.

Rating:

5.0

I would highly recommend your company doe any storage and moving needs. Thanks!

Rating:

3.0

Employees park in spaces nearest self-storage loading/unloading area, so harder than necessary to access units. Can't cancel auto-payments online. Had to call twice & held over 20 min to cancel.

Rating:

4.0

Fit the bill for my needs. Auto draft made things easy and closing my account was simple and hassle free thanks to Cody.

Rating:

1.0

N/A

Rating:

5.0

Robin and her crew in Oklahoma are customer service driven. I drive past numerous neighborhood dealers and 2 Uhaul centers to get to her center. Why?... excellent customer service. JC from Sacramento.