Outstanding service . Really love this location . Everyone is so nice and accommodating.
Walter JCustomer Reviews for U-Haul Moving & Storage of O'Fallon
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This U-Haul location provided high quality customer service during both the rental truck pickup and the returning of the truck. Both teams were great, professional, warm and friendly and very helpful. The energy was good and, the atmosphere was lively. They answered all of our questions, and the truck check-out and check-in process was easy and very quick.. Overall, great experience, and I would use this U-Haul location again future needs! Thank You, Respectfully V.W.
VICKi WDiane was hilarious and amazing. 10/10 best Diane out there. Give her a raise!
Justin CEvery thing went smooth no problems. Good job U-Haul keep it up.
martin rThe rep was very friendly.
James BNa
Donald BGreat staff. Easy to work with!
James B | Overall ExperienceMy error I should have gone with a bigger unit..
Sally M | Online Move InAll good thanks to all
Kevin LReturn was easy. Return location and personnel was professional.
Sherry MThere was a significant leak in the roof of this truck that was problematic. Definitely need to rent this truck on no rain days or get it fixed.
Chris EThe only thing I would say is that the parking lot is rather crowded.
cassandra cVery friendly customer service, helpful and fast. Thanks
Vicki BGreat customer service. Thanks
Vicki BEverything was simple and quick, checking in, getting hooked up, dropping off. Only recommendation is layout of parking lot, could be organized for a more pull through type experience, there is little room for turning around to drop off trailers.
STEPHEN BI have used this location many times and I am always very satisfied. Customer service is excellent and I am always in and out of. Very, very satisfied and would recommend to family and friends
Robert HThis is the 2nd time this week renting a trailer and both times the staff were the reason I will come back. They are friendly and helpful when you pick it up as well as when you return it.
Jonathan NThank you for an awesome experience.
Mohamed AExcellent customer service, very fast and love the mobile options.
JON TThe vehicle was new and was in great condition and rode well. However, cleanliness was an issue. The passenger seat was completely covered in dog hair. We had to clean and vacuum the seat before a person could sit in it. After several days, a stench was coming from the passenger door storage area, and upon further inspection we found several packages of food that had spoiled and was rotting.
Ron RPlace was understaffed and not friendly and poor communication in letting me know what to do to drop off.
Lanny WContact me promptly after the installation has occurred.
Richard KWhen disconnecting the equipment from my vehicle, they ruined the electrical connection. Of course they deny it when I called. They claim the green wire was already broken. And the yellow wire it looked like it was cut. Or pull on so hard when they disconnected it. Anyway oh no they'll stick together and said it was that way when they connected me in the beginning. As far as I am concerned they owe me a new connection. The service was poor on other ways we had to go in and get the money when he said he would bring it out it took forever for someone to come and disconnect me. And they weren't busy. I am thoroughly disgusted and they should be sued.
Sandra HEveryone I interacted with was so helpful! Top notch service.
MATTHEW PDiane & Tom did an outstanding job when I was was returning 3 trucks! Thank you both Also, everyone one else there at check in was polite and very helpful. Diana Anderson
DIANA AExcellent customer service! Best location and will definitely recommend!
ANN MLast year I went to another UHaul store and was completely disappointed. This store was excellent. Communication was outstanding. Friendly and efficient team.
Gary ALower prices.
Ted SThe customer service is above and beyond, the only issues I had was there wasn’t anywhere to park. The pick up I had to park in the parking lot next to the location and the drop off was the same way. I had to park in the middle of the drive to drop the trailer.
Chris CThis was the best worry free experience I have had in a long time. Hats off to you and your staff
Susan H | Overall ExperienceContinue doing those things currently in process.
Loretta FMake sure that you don’t send them on a wild goose chase after a truck
James MEverything went super fast and smooth. Dustin did my installation and was very honest and did a great job.
Laura PWhen we came to pick up the truck we were told to bring the truck back early for possibly renting it out to other people when we had it for 12 hours. I thought that was a little rude. Other than that everything was fine
Lisa KCourtesy and professional
Stephen LI am writing to express my dissatisfaction with the service I received recently from your company. On Feb 20, I called to inquire about the suitability of your trailer for transporting an F150 truck. After verifying with your representative that the F150 would indeed fit on the trailer, I proceeded to send three employees to the job to retrieve the truck. However, after several hours of labor, it became apparent that the truck would not fit on the trailer as assured. This led to unnecessary delays, inconvenience, and additional expenses as I had to return the unit and arrange for a tow truck. What further disappointed me was the lack of acknowledgment or any form of compensation for the mistake on your end. Instead of offering a sincere apology or a discount for future services, I received a bill for the failed service. This has resulted in the need for me to call and argue this matter, adding to the frustration caused by the initial error. As a business owner myself, I understand the importance of delivering accurate information to customers and taking responsibility for any mistakes made. I strive to make things right for my customers, and I expect the same level of commitment from the businesses I choose to work with. I hope that you can understand my frustration and disappointment with the way this situation was handled. I urge you to review your customer service policies and consider how you can better address such issues in the future.
Doug SIf we didn't say something about the moving pads we rented, then they would have forgotten to give it to us - even though we were charged for them.
Linda LNot sure how you can improve on this whole interaction. Guys were professional, quick, courteous, and the equipment was incredibly clean and reliable. The Customer Service was top notch and I thought the cost was reasonable. Couldn't have been happier!
Paul HThis location is always so helpful with our move. I also rent a storage here, very easy load and unload.
SCOTT TI WOULD MOST DEFINITELY RECOMMEND YOUR FACILITY 2 EVERYONE. FRIENDLY AND PROFESSIONAL STAFF. SHOUTOUT 2 MATT LOGAN AND DIANE. U GUYS ROCK!!!!! HATS OFF 2 ALL OF U ALL!!!!!
CARLYNNE B | Overall ExperienceBest deal for my money
nancy kTook a bit longer to get the trailer back they said now problem,at all . Very nice and helpful staff.
jim rI had it for four days and I use only two and the guy says he’s not gonna give me a refund
satish pI was able to upgrade to a larger truck at the last minute when I realized that the truck I had ordered was to small.
Nicholas DYour staff was rude and were not helpful.
Abbey F | Overall ExperienceThe people that work there are very helpful. Service is something you don't see lately.
Mark WNothing. Staff was friendly, knowledgeable and helpful. Equipment was very good, and reasonably priced
Ted BThis location is perfect. Now I always use this location to drop-off uhaul items. It is a major league location that does a ton of business because it is a serious layout for renting and receiving units. When I go to a remote location that has one or two items available for rent and they don't do much business, it shows. I like doing business with this location.
Stoy HKeep doing the same ! Polite, professional and always clean store!
Loretta REveryone connected with this location was so kind and helpful. Originally rented a pickup truck for 4 days, but had to extend the rental period to two weeks. The manager explained the charge structures very patiently to me. I appreciate that. EVERY staff member that helped me over the two weeks was wonderful. All in all, I talked with 5 people in the course of locating an available truck, renting it, getting it extended, returning it, and paying the bill. No one dismissed my questions or acted like I was bothering them (like so many businesses today, unfortunately). The truck was very nice and ran like a dream. Great experience.
Chris MYou are doing a great job!
WILMA BCustomer service was great. Quick and helpful.
Amber Lcontinue with the excellent service I received.
Elimar AThanks
latisha k | Overall ExperienceI've rented from uhaul a few times and it's always been a great experience, the workers are always great help ,friendly and professional . Very clean place . Great deals .
Karen G | Overall ExperienceSuch a great experience with the automated systems and people I worked with. Couldn't recommend it more!
ALEXANDRA C | Overall ExperienceThis move wasn’t the best due to the National booking staff. They got the reservation wrong 3 times. It just caused extra stress and frustration on my part. It all worked out in the end.
Tina C | Online Move InEvery staff member I came in contact with was awesome, like they really appreciate my business.
Jeffrey C | Overall ExperienceEveryone was so helpful and professional. What I like most was. How do you could read the fuel gauge into how many gallons of gas to put back in the truck I also picked up a chair from the spot inside the storage Unit that no one wanted. I thought that was very nice. All U-haul facilities are not this nice. I'm glad I went to O'fallon missouri
Jeffrey J | Overall ExperienceI rented my space in 2018, and now I am moving out of it. Everything was as it was when we put it in. No bugs or critters at all. The floor was still clear and clean as it was on day one. Had to leave it due to the expense for me. Yes it is a good storage facility.
laura n | Overall ExperienceEverything was great with the exception of the Rate going up every year
mary m | Overall ExperienceThe cup holders of the truck was broken before we got it
Monica V | Overall ExperienceAnyone i had met through getting the unit and closing out were awesome. i hope you have a lovely day
Stephanie P | Overall ExperienceThis uhaul storage was a great place for me to temporarily store some of my things. It is centrally located,has great hours,easy loading area,plenty of carts to load & unload with. We'll lit secure large hall ways an elevator. Even has a restroom inside the the building. All round great place. Oh an the employees are awesome. I had 1 who went above and beyond to help me get the unit rented.
DONNA A | Overall ExperienceI was very happy with my experience at the U HALL IN O'Fallon mo. Employees where a joy to deal with and were very kind.
SHARON R | Overall ExperienceI had an unusual situation and in the last half hour of the work day I made a request. On of the employees named Colin stepped up to the plate. I have to say he went above and beyond what I would have expected. Because of his commitment to his job. I was able to move into my unit last night. If your looking for a storage unit you get what you pay for. The level of customer service was top knotch. Even when I couldn't figure out how to enter the building after hours. The manager came to my rescue. I can't remember the last time a company went the extra mile to help me. Uhaul has a great crew at this location!! The move in went well they had enough carts for me to load my entire 10ft truck on to them. The elevator was huge the hallways were wide and well lit. All in all this was a great move. Oh I forgot to mention one of the best surprises I got the 1st month free! Check them out Uhaul !
DONNA A | First ImpressionsThe staff was extremely friendly!! i believe her name was Diane who walked us thru how to get into the storage when we were having a hard time!! Thank you!!
BRANDY L | First ImpressionsThe assistant manager was very helpful, professional, attend definitely recommend this location!
Rafael D | First ImpressionsI have used your storage units before and will always recommend you!
Barbara P | Overall ExperienceUpon clearing out the unit I found no rodents or roaches there or once I got my items home. The employees were always courteous and helpful.
Carla C | Overall ExperienceWonderful experience. Great job.
Doris M | Overall ExperienceEasy fast check-in. The App kept blacking out at certain points, so I finished check in at the office. Overall excellent experience. Very low stress!
James B | First ImpressionsIt was very clean and maintained, except there does need to be a concrete fix right at the opening of the door. Made it a little difficult to get the carts over.
LINDA H | First ImpressionsThank you! Matt did an excellent job helping us with questions and getting the moving truck in twice. A great place to store your belongings.
rick j | Overall ExperienceAlthough everything was safe and secure for 20 years - when I checked out they kept 2 months of my prepaid amount. No explanation - not happy with that.
ROBERT C | Overall ExperienceThis facility was very hard to work with. Matt, the manager, was constantly telling us to jump at his orders. He changes written rules to suite him. Signage on the walls were constantly contradicted as to his mood. Other renters were also told things to suite his mood. He was constantly threatening to charge our credit card on file for things that could have been worked thru. I can not give this facility an average rating, in good conscience. The lockers are dark because they refuse to replace light bulbs. Proceed at your own risk of aggrevation.
Linda W | Overall ExperienceI feel a pro rated refund should of happened.
loral p | Overall ExperiencePleasant experience. Was able to get unit quickly and easily. One drawback, parking lot situation is a bit difficult if pulling a trailer and trying to turn around.
Jane P | First ImpressionsI work 3rd shift , so when I called to inquire it was close to closing time. Kevin at the ofallon mo location was very professional and easy to talk to. Kevin had the knowledge of what units were available. The next day I arrived a Sunday, superbowl Sunday, at closing time, I work 3rd shift so my days are opposite, Kevin was willing to help , remember speaking to me on the previous day, and had no problem assisting me with a unit to rent , help me find the unit , made sure I knew how to access and I left feeling very comfortable and glad that I had Kevin help me. It's employees like Kevin that make a difference for customers. Most of us whom are stressed out moving. Thank you Kevin and thank you U-Haul.
Karen G | First ImpressionsGreat place
Tiffany K | First ImpressionsI was disappointed that the posted access hours were only available if you paid an extra $10 a month per unit.
Gloria A | Overall ExperienceKeith was very pleasant, knowledgeable and friendly. He answered all my questions professionally, went out of his way to show me everything I needed to know about my first time using a storage facility. I feel very comfortable with leaving my possessions and lifetime memories in a very clean environment. My first experience was incredible and I'm telling all my friends and family GO to uhaul for your needs when moving and storage , your needs will be met. Ask for keith!!
Marlissa O | First ImpressionsThank you U-Haul for the free month of storage! The facility was clean. The unit was easy to find. It was a perfect size! The staff was friendly. They even offered their help to tie down my trailer when I was loaded up! I really can't say enough! I've been telling everyone that I know that's moving to use U-Haul. It's worth it!
Ninett F | Overall ExperienceI absolutely chose the right place for my long term storage. I highly recommend this place.
KATHY K | Overall ExperienceVery helpful and knowledgeable staff
Shamira J | First ImpressionsWhile the staff and facilities were fine, the policies are terrible. Due to my schedule (and my paydays), it seems every time I was able to move my items out of storage, my next month’s rent was pulled out. But when I asked about pro-rating (since my unit would be vacated with 72 hours and would therefore be available to rent to someone else), I was told that doesn’t happen. Why??? This last month, my rent came out and less than 24 hours later my unit was empty. How is there not a policy to refund part of that rent?
ADAM E | Overall ExperienceAll employees were awesome! Knowledge, helpful, courteous & always professional. I appreciate dealing with a business so well run as your O’Fallon location’
Rita R | Overall ExperienceAccommodations are fine my only.complaint is that the locker that I have has half of a support peer taking up storage space. On those units, because I know its unavoidable, the client should be made aware and it should be a discounted space bc of that reason. If I had the time I would have went to the front desk amd asked for a different unit but I did not.
Elizabeth S | Online Move InVery friendly and helpful staff.
TITUS B | Overall ExperienceThe staff was so friendly and helpful I was amazed have not seen that level of customer service in a long time it was refreshing.
Susan H | First ImpressionsI reserved a ground level 10 x 15. Confirmed over the phone twice. Got there yesterday and they said they aren’t sure why it was confirmed because they didn’t have it available. I ended up having to pay movers 2 extra hours because they had to use and elevator which was shared with three other people moving.
ASHLY M | First ImpressionsI think for the cost of the unit, I should have had 24 hour access without having to pay more. However, overall it was a good experience & I would recommend
Jessica B | Overall ExperienceNever had a problem. Facility clean friendly staff would suggest to anyone.
WES H | Overall ExperienceMy only issue and I get it, but the sliding doors seem to lock a half hour before closing time and that was a pan on at least two occasions. To bad they are not in some auto lock so it could happen right at closing and not before. Other then that great place, clean and I felt safe going alone there.
denise m | Overall ExperienceStaff is always personable, friendly and helpful! I'd recommend this location to anyone over and over!!
Jo H | First ImpressionsAlways needed, the team at this store is very helpful!
JOSE R | First ImpressionsThe guys working there are very professional and polite and easy to work with. Thanks again. Rich Tanner.
Rich T | Overall ExperienceI have had previous experiences with U-Haul Moving and Storage. Have always been treated with courtesy and professionalism. Very class act company.
ARTHUR M | First ImpressionsI was very happy with the level of service and the condition of the storage locker at the U-Haul in O’Fallon, MO. I would highly recommend this facility to anyone looking for a place to store items.
Ted H | Overall ExperienceThe staff at this facility are great and helpful. Everyone was friendly and willing to help. I was in a stressful situation and the staff helped ease the situation. Thank you!
Vannah P | First ImpressionsEveryone was wonderful
Carol D | First ImpressionsThe staff there is always exceptional. Always kind, courteous and helpful. The manager is very accommodating and quick to answer questions.
jay g | Overall ExperienceI wish it would have been 24 hrs accessible.
Pratap Z | Overall ExperienceEd was great when I moved in a year ago. He and his team were always helpful. I had never had a storage locker before. Ed made it easy for me and went with me to see the locker and make sure I understood how to work the door and the lock so my things were secure. It was service excellence all the way. Closing out and giving the key cards and lock back was easy too. Thanks for a great experience and a secure place.
Jeanne Z | Overall ExperienceWhen we walked in Matthew was there to greet us, I had made online reservations which was not user friendly by no means and Matt was able to fix everything for us and make things go very smoothly!! He was very friendly and easy going which made things better! My experience with Uhaul for our move this weekend was exceptional! Thanks Matt and Uhaul for everything
Lisa M | First ImpressionsWould recommend them to anyone
Leslie S | Overall ExperienceVery impressive staff seeking to make sure everything went well. Good loading area, very clean, efficient, organized. One bit of feedback: After hours there's a heavy door that doesn't prop open with a high lumpy threshold the cart won't go over. Impossible to unload then. Otherwise a superior excellent place.
Kimberly B | First ImpressionsThe people at this facility are very nice, helpful, and friendly! I have been there for about 8 years and have never, ever had any problems. It is well maintained and they make sure that i am safe.
REBECCA T | First ImpressionsStaff and facilities were great would highly recommend.
CHRIS D | Overall ExperienceIt was the very best of all the storage units we have used over the past 12 years.thanks.
RICHARD S | Overall ExperienceStaff was fantastic.
David B | Overall ExperienceWhen big doors locks after hours it’s hard to unload big stuff also noticed a squatter in your building living in a unit
EUGENE B | First ImpressionsThanks for not throwing my stuff out when I had a couple of late payments. Super grateful and everything is in perfect shape, thank you very much!
BENITO L | Overall ExperienceRude manager. Threatening and very unprofessional
Lanora E | Overall ExperienceThe staff at this location was always helpful and professional above and beyond my expectations.
BARRY M | Overall ExperienceVery well lit but not secure at all. Not one customer that I observed bothered to secure the building before leaving. I felt vulnerable the entire time I was inside the locker facility. I carried pepper spray each time I returned.
Rita R | Overall ExperienceLove you !
Carole S | Overall ExperienceEveryone was nice and actually relaxed and fun. They smiled and lauged with customers as well as amongst themselves. They were kind, informative and I was very happy to deal with them. The vehicle I had was having an issue, that vehicle belonged to the St Peters Mo UHaul. St Peters was no help, 20 minutes on the phone nothing, you know who was helpful.. Ofallon Hwy K Uhaul. Very appreciative of them. The vehicle healed itself but still good to know Uhaul Ofallon had my back when I needed it. Thank you!!!
Lisa B | First ImpressionsStaff were friendly and professional. I have used this particular location before. Went out of my way to use them again based on service received. Definitely recommend the facility and staff at this location.
Richard W | First ImpressionsThe staff was awsome. Very polite and friendly. That it self goes a long way with me.
Joseph S | Overall ExperienceI had a wonderful experience at this UHaul!
cindy m | Overall ExperienceUHaul at H K has been a great experience. I give them a 10 and I never do that!
cindy m | First ImpressionsEverything was great.
Jeffrey L | Overall ExperienceI don’t like that you have to pay extra for 24 hour access. I’m storing my entire house here at the moment and paying enough without extra charges just so I can access my own belongings after 10pm. In addition, I was given a storage unit furthest from the point of entry- another thing I wasn’t happy about. Other than that, so far I’m fairly happy with the storage unit.
Jessica B | First ImpressionsVery clean and secure. The staff was very friendly and helpful. I loved the carts they had to move things from your vehicle to storage unit. They have convenient hours to get in. It was all inside storage.
Wanda S | Overall ExperienceEd and his team were amazing to work with. Extremely friendly and always there to provide exceptional service. I highly recommend this location.
JEREMY B | Overall ExperienceNice and clean well lit place. The flatbed carts and mattress cart was super convenient. Could not have asked for a more convenient move in! Friendly and helpful staff to boot!
JAMES B | Online Move InVery convenient. The dock access to the storage area made unloading easy and quick. A variety of carts were available to use. When we determined we’d need a larger storage area, the staff was more than helpful getting us set up. Very positive experience!
JAMES B | First ImpressionsEven with the computer system down, staff was friendly & I was able to move in.
Marcia D | First ImpressionsGreat facility and staff.
TOM B | Overall ExperienceEveryone was very helpful & pleasant!! Thank you
Terri N | Overall ExperienceYour customer service rep was very helpful and he answered all of question
Steve M | First ImpressionsQuick and easy to set up, and the turn in process the same! Will use again if the need arises.
Ed E | Overall ExperienceLoved everything about this store
Tina H | Overall ExperienceQuick and easy set up and check in. Answered my questions and very helpful in general.
Ed E | First ImpressionsWhen I tried to do everything online they charged my card 7 times most of the time I can’t even access my account online you guys advertise one month free storage with a rental truck and a free lock but the storage unit was out .
LINDA R | First ImpressionsService and facilities at this location are outstanding. Would highly recommend it to others.
Michael P | Overall ExperienceVery friendly & professional staff.
JIM S | Overall ExperienceMy unit was broken into and several thousands of dollars of electronics were stolen and I have STILL not heard back from the adjuster from UHaul. HORRIBLE experience
Mark S | Overall ExperienceThe staff at this facility was so nice! Great experience.
LINDA B | Overall ExperienceExcellent service!! Love the workers!!! Joe is amazing!!!!
Rebecka p | Overall ExperienceThis facility was great!! The only thing I did not like is moving. Com(on u-hauls web page) could care less who they advertise for!! And to call a corporate number for uhaul is a joke. All you get is all these unsolicited advertisements, if I wanted a medical alert bracelet or car insurance I would call those companies.
Vicky M | Overall ExperienceWe rented 2 10 x 10 units in the climate-controlled area for approximately 10 months. The U-Haul Storage Facility was clean, dry, and pest-/varmint-free! The staff was always helpful and kind. Good experience.
Bob M | Overall ExperienceThe elevator is always out of commission and Hallway lights were not on
Sandra L | Overall ExperienceThe units are kept clean along with the restroom. I sometimes wished there was a light in the units themselves but the alleyways were all very well lighted. The office personnel were always very courteous and accommodating. I would recommend this place to anyone who ask.
STEVEN G | Overall ExperienceMathew was beyond helpful and made the transaction easy and smooth especially with my 8 year old running around the store distracting me.
Heidi H | First ImpressionsGreat customer experience Thank you
aimee t | First ImpressionsI got all the stuff out of my storage unit and forgot to call before they charged me for another month, and they did end up charging me for another month, but they called me next day to confirm i moved everything out and said they were reversing the payment. I didn't even have to ask, and because of that i will always use u-haul for being diligent. Finding businesses like still operate diligently is a little harder to find these days. Please don't lose this quality!
brittany m | Overall ExperienceCustomer service was excellent! The staff was super friendly and very helpful! I've never used a storage facility before so all my questions were answered! Matt Kaminski went above and beyond to make sure I was taken care of and even came out to check on me a few times since it was just me unloading and moving things into my storage unit. The carts used to move things were definitely helpful since I had handful of heavy boxes. Thank you for making my first experience the greatest and making me feel welcomed.
ANNA M | First ImpressionsThe O’Fallon, Mo. Staff were very efficient and pleasant to work with.
sharon b | Overall ExperienceVery friendly staff in a very clean facility.
STEVEN G | First ImpressionsDetail to cleaning was evident especially during this unprecedented time. Staff was friendly and always helpful.
Paula H | Overall ExperienceVery clean, and very well managed d by Mr. Andrew Slade. He's assembled a fine team of responsive staff. I've used the storage unit for nearly 4 years. My things were in the same condition as when I first stored them. No bugs or wet/ damaged papers or clothes. This is an exceptional, well-maintained storage and moving center!
JEFFERY S | Overall ExperienceVery helpful and all my storage items were well kept and clean on pick up
Alice R | Overall ExperienceYou need more people in the store helping check people in.. and the gentleman who helped myself plus the guy ahead of me was either not sure of what he was doing or just not great with remembering why people said. He was very nice but it literally took me 45 minutes to upgrade my storage unit to a bigger unit. He seemed extremely confused.
Kenneth Z | First ImpressionsGreat Service!!!
TERRY s | Overall ExperienceEveryone was wonderful. Will definitely use again and will recommend uhaul to anyone needing rentals or storage, first class all the way!!
SAUNDRA H | Overall ExperienceI set up my bank to mail checks 1 week before the billing due date. My bank sent the checks but only 1 out of 4 were received. I had to switch to a credit card which was more problematic for me.
Lesley D | Overall ExperienceMy only complaint is that U-Haul does not prorate. I moved out of my unit 1 week after the rent was due (on the 1st) and was not able to get any money back for the remaining part of the month.
Maribel R | Overall ExperienceMatt Kurt and Marcus were wonderful!
Abby K | First ImpressionsWonderful helpful staff. Clean facility
Barbara M | Overall ExperienceGreat staff always willing to help. Creative
craig h | First ImpressionsStaff is always friendly and willing to help
craig h | Overall ExperienceVery friendly staff on all levels. The facility was clean at all times especially the restroom. If there was ever a problem, the staff took care of the issue by the next time we were there.
STEVEN G | Overall ExperienceIf you want to know how terrible it was please feel free to call me . It was so bad I will never use that location again. The staff was rude and uncooperative. I had reservations 636-579-9887!
Donna B | First ImpressionsKnowledgeable and friendly employees; clean unit; very pleased
Bob M | First ImpressionsNever visited another company, just got this one.
RACHEL B | Overall ExperienceClean. Great location. Friendly staff. Easy access to units.
MICHELE D | Overall ExperienceThank you U-Haul staff.
DEANNA L | Overall ExperienceVery nice storage unit. Staff was friendly, space will well maintained and secure. Highly recommend.
Pamela G | Overall ExperienceThe staff at this location are always extremely helpful. I would recommend this location for all of your moving needs.
Robert L | Overall ExperienceGood service
Barbara M | First ImpressionsGreat experience
alexandria a | Overall ExperienceNever had a problem!!! Excellent service for 5 years !!!
LISA M | Overall ExperienceVery helpful!
Betty N | First ImpressionsGood service
byron w | First ImpressionsNice facility with helpful employees.
SHELIA A | Overall ExperienceNext time i need help i'll be back, Thank You
DEREK R | Overall ExperienceWe had a great experience here. Everyone was helpful when needed.
geoffery f | Overall ExperienceGreat facility and customer service! Matthew is always there with a smile and a solution!
RYAN U | Overall ExperienceThe staff and owner where always there to lend a helping hand.
rhonda h | Overall ExperienceOver the past 4 months I have rented a vehicle twice, started storage service and ended it. At every turn your staff have been professional, helpful, and anticipated and met my needs.
Jennie J | Overall ExperienceGreat customer service, easy to use system
shaun r | First ImpressionsVery pleased with service and highly recommend U-Haul.
CYNTHIA P | Overall ExperienceMyles was the person that helped me and i will say that he made the transaction painless and hassle free he was knowledgeable all my questions were answered and looking forward to moving my items in.
Paul M | First ImpressionsHad a great experience and would definitely use this facility again.
LUCINDA B | Overall ExperienceGreat service
Trace C | First ImpressionsI've been coming here for years to get propane. We are getting ready to move and decided to rent a storage unit to hold somewhere extra items. The staff was super friendly and went above and beyond.
brain b | First ImpressionsOver priced I found many others priced at a lower cost. Would not send me my bills until after paid when I asked for a bill for each month.
Thomas P | Overall ExperienceThee two guys that helped me were great
jewell k | First ImpressionsThis is the second time now that I have put my trust in this location with my personal belongings and the staff here are extremely professional and courteous
JIM S | First ImpressionsThis location was always neat and clean The staff was always friendly and ready to assist with questions or getting purchases out to the car.
HERSHEL J | Overall ExperienceVery helpful rental space nice and clean
patricia v | First ImpressionsExcellent customer service. Quick and efficient transaction.
Jason W | First ImpressionsYour staff is friendly & awesome!
catherine s | Overall ExperienceFast and friendly service and helpful
Steven B | First ImpressionsStaff was helpful. Clean facilities
brittney b | Overall ExperienceSecond time using them and the guys are great! Life saver, Thank You.
DEREK R | First ImpressionsI was very pleased with everything. I liked the recycle area...excellent idea.
Bonnie W | Overall ExperienceEasy to check in. The guys were helpful & considerate.
Ellen B | First ImpressionsThanks for your help!
Michael S | First ImpressionsWe loved everything accept having to pay extra 10.00 per month to use the facilities after hours. Most places have 24 hours with no extra charge .
Tracie E | Overall ExperienceI have over a dozen different days where I could not pull ahead of the dock to use it because the biggest and unrented uhaul trucks are typically parked in the way, in the NO PARKING ZONE. Got pics
Chris C | Overall ExperienceMy stay was good. It meet my expectations.
JIM K | Overall ExperienceVery good
ODELL S | Overall ExperienceIt was great and staff was really helpful.
ratnesh p | First ImpressionsI called numerous times to change my name and mailing address, but the staff never completed it correctly. Also, when I cleaned out the storage unit, the staff were not very friendly or helpful.
Amy A | Overall ExperienceMy mom passed away and we moved her up to O’Fallon and put her things in storage. We ended up using UHaul trucks 3 times during this whole situation O’Fallon U-haul experience was excellent!
Darra E | Overall ExperienceI felt my items were secure and was pleased with my experience
tammy c | Overall ExperienceY'all provided a much needed timely service,,,glad you were there,,I appreciate it & thank you, sincerely 😀😀😀😉
Joe S | Overall ExperienceThe service was great.
Patricia T | Overall ExperienceFantastic experience ! Clean, curtious people Would definitely recommend
Diana D | Overall ExperienceThe person who walked us to our unit was condescending and rude.
Jeremy C | ReservationThe management is very rude
ingra p | Overall ExperienceDavid was professional and helpful. Answered questions I had. I would recommend this location
Diana D | ReservationVery nice facility that I have recommended to family and friends.
jamar b | Overall ExperienceJust need more carts to get items in and out of storage bins.
STEVE G | Overall ExperienceI had unit #156 for couple years and have absolutely no complaints. I would highly recommend!!
BARBARA G | Overall ExperienceI have rented a storage unit for almost 8 years and have had a positive experience. I have also rented vehicles several times and this too was a satisfactory experience.
GAIL Q | Overall ExperienceGood facility. Well maintained.
Scott C | Overall ExperienceJimmy was very helpful in the storage facility. Thanks Jimmy.
lisa c | Overall ExperienceI would recommend this facility to anyone.
SUSAN L | Overall ExperienceThe staff was extremely helpful and nice. Would use again because the staff was so wonderdul
KYLE S | Overall ExperienceStaff very courteous and very helpful. I will return with my business.
Tina S | Overall ExperienceGreat experience.
erin t | Overall Experience