Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer support very helpful with answer. I will recommend this site.
David Wylie
Rating:
5.0
Nothing, the employees are spot on.
The best of everything from them.
Top notch people and performance.
A+A+A+ All day long. 👏👏👏👏👏
KILEY O'LEARY
Rating:
5.0
Top notch service as always from Uhaul
Roger Scheve
Rating:
5.0
Have more vehicles available.
JOSE ARZUAGA
Rating:
5.0
Customer did not leave a comment.
Lester Haim
Rating:
4.0
Customer did not leave a comment.
ROBERT FITZPATRICK
Rating:
5.0
Customer did not leave a comment.
JORGE REYES
Rating:
5.0
Customer did not leave a comment.
Jorge Reyes
Rating:
5.0
Customer did not leave a comment.
Fransico Bravo
Rating:
5.0
I did have difficulty with app not responding when returning.
Entire staff is always extremely helpful at this location. I have rented equipment several times there.
MICHAEL BUTZEN
Rating:
5.0
Not a thing.
Steve Sanders
Rating:
5.0
Truck needs suspension and alignment service
Steering is off center
Trucks drifts into other lane and handles poorly on bumpy roads
Check engine light is on
Other than the equipment staff were awesome...check out was great
Checking in was with problems...location could not be detected.
Nathan Bowens
Rating:
3.0
I rated average only because the unit I was assigned to had no lock. I was told it would be on the door. The office closes at 7p and I got there about 6:45p. I was assured the lock wouldn’t be an issue. I had to leave my belongings because we unloaded and I wasn’t going to load the truck again and go home with everything. I only had help for yesterday, it wasn’t possible for me to go back the next day.
Martha Navarrete
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KHADIZAH BROWN
Rating:
5.0
Customer did not leave a comment.
Mary Carol Bertrand
Rating:
4.0
Very good experience
Terrence Brown
Rating:
5.0
Customer did not leave a comment.
Donna GASIOR
Rating:
5.0
Everything works fine thank you
Gregory Cater
Rating:
4.0
Make sure that the credit card reader works!
Steve Sanders
Rating:
5.0
I had two amazing young men that help me with my moved yesterday. They were so efficient very hard-working. I would definitely recommend them to all of my family and friends. I would also give them a two thumbs up 100% good job and I will be calling them again in the near future.
gracie bumpers
Rating:
5.0
Nothing everybody was great, especially Trent!
Linda Walker
Rating:
5.0
Customer did not leave a comment.
Morticia Peterson
Rating:
4.0
All was good.nothing.
Stanley Banko
Rating:
4.0
Customer did not leave a comment.
Lolita Hagen
|
Overall Experience
Rating:
5.0
Your doing it
RAMON VENEGAS
Rating:
5.0
Thank l you
Naim IMTEIR
Rating:
5.0
Customer service rep was very knowledgeable and professional. Equipment was clean. Storage unit was clean and well maintained.
Regina Barnes
Rating:
5.0
Rental was great! Not much to improve on.
Marvin Wessel
Rating:
5.0
Customer did not leave a comment.
Danny Collins
|
Overall Experience
Rating:
5.0
Great people to work with
Haytham Mohammad
Rating:
5.0
Customer did not leave a comment.
DAVID RYBICKI
Rating:
5.0
Great customer service, great equipment.
Terry Testa
Rating:
4.0
Online quoted 3.5 hours, got there and was quoted 1.5 hour wait. Awesome!
Alexandria Griffin
Rating:
5.0
I rent from UHaul very often and I go to the same location is Oak Lawn, IL. The ENTIRE staff is very professional and always very polite. They always go above and beyond to make sure the trailers I rent are always up to great standards. I'm very pleased to be able to count on uhaul for my moving needs and I never worry about the condition of the equipment cause I know it's been well maintained.
Terry Testa
Rating:
5.0
Staff friendly
Jen Radosevich
Rating:
5.0
Customer did not leave a comment.
Janene Ellzey
|
First Impressions
Rating:
5.0
Everyone I delt with was great.
MICHAEL BUTZEN
Rating:
5.0
It was my first time renting anything from UHaul; I always have my son handle things like this. Being a senior Citizen I was overwhelmed not knowing what to expect. The associates made it easy as everyone was professional. The associate that checked me out was very welcoming and helpful, He made the checkout very easy.
Yolanda Lott
Rating:
5.0
Customer did not leave a comment.
kevin hester
|
Overall Experience
Rating:
5.0
Very knowledgeable staff
Robert Richter
Rating:
5.0
Customer did not leave a comment.
Eric Mangan
Rating:
5.0
Customer did not leave a comment.
Frank Kriegseis
Rating:
5.0
Customer did not leave a comment.
Danielle Johnson
Rating:
5.0
Customer did not leave a comment.
David Stelmack
Rating:
5.0
Absolutely nothing. This is the first time I ever enjoyed my U-Haul truck rental experience.
Brianna Lockett
Rating:
5.0
Customer did not leave a comment.
Wanda Sutherlin
Rating:
4.0
Customer did not leave a comment.
John Wilson
Rating:
4.0
Customer did not leave a comment.
Olga King
Rating:
4.0
Customer did not leave a comment.
Aliyah Fykes
Rating:
5.0
Very nice , fast efficient service
Alan Viggiani
Rating:
5.0
Nothing i had no problems
ALBERT DUNFORD
Rating:
5.0
I'm at this location very often. Each time I have had an excellent experience with the staff and equipment. Everyone is well trained, very polite, and very professional.
Terry Testa
Rating:
5.0
Customer did not leave a comment.
Rosalyn Buford
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tommie Gbur
Rating:
5.0
Customer did not leave a comment.
alisha hill
Rating:
5.0
Customer did not leave a comment.
EDUARDO DELUNA
Rating:
5.0
Nice people
LUIS MENDEZ
Rating:
5.0
Keep the good work
Keith Fields
Rating:
5.0
Staff members are great people
Haytham Mohammad
Rating:
4.0
Customer did not leave a comment.
BRIAN LYNCH
Rating:
5.0
Customer did not leave a comment.
Amjad Naji
Rating:
5.0
Lower prices
JEROME MORRIS
Rating:
5.0
Customer did not leave a comment.
sarah wicks
|
First Impressions
Rating:
5.0
It would be nice if it was mentioned at pickup that it needed to be gassed back to level of the tank when I picked it up. When I picked up the truck, it was only 3/4 full. Most rental cars have it filled then ask you to fill it up before bringing it back. Since it wasn't full, AND I was being charged by the mile, I was not aware it needed to be partially refilled before returning. Plus, it is hard to get it to the level it was when you picked it up as you have to keep stopping and checking the gauge as you fill. Just my $0.02.
David Garlick
Rating:
5.0
Customer did not leave a comment.
David Griffin
Rating:
3.0
Drop off was terrible.
Rachel Kotrba
Rating:
5.0
Definitely like the self service experience. It’s almost too good to be true that it’s that simple!
Luis Torres
Rating:
3.0
Vehicle was dirty in the dashboard area. Full tank should be provided at time of service. I have returned a truck with more gas and didn't receive credit.
Ricardo Aguilar
Rating:
5.0
Customer did not leave a comment.
Dan Nesnidal
Rating:
5.0
Customer did not leave a comment.
Dan Nesnidal
Rating:
5.0
Customer did not leave a comment.
william melaniphy
|
Overall Experience
Rating:
1.0
I didn’t use it. Wouldn’t let me cancel
Dionte Robinson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WESLEY HENRY
Rating:
5.0
Customer did not leave a comment.
Kenneth Kurnat
Rating:
4.0
They were great. The experience with customer service was a nightmare. My pick up location had to be changed 3 times the morning of pick up due to errors by uhaul staff
Robert Forgue
Rating:
5.0
Customer did not leave a comment.
ALEXANDER CEREZO
Rating:
5.0
Customer did not leave a comment.
joel garfias
Rating:
5.0
Stay the same
Evertt Collins
Rating:
4.0
Had storage for three and a half years was very well maintained and will use again if I need a storage unit again in the future.
Adrienne Esparza
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TIMOTHY HEAD
Rating:
5.0
Personal was excellent to work with
Donald Kita
Rating:
3.0
The entire truck leaked over all the stuff we packed it in overnight. Very box soaking wet, every tv soaking wet.
Kevin Kennedy
Rating:
5.0
Customer did not leave a comment.
Adrian Anderson
Rating:
5.0
Every thing was good
DOROTHY JOHNSON
Rating:
4.0
Stay open longer, online check out could be intimidating.
Glen Kosche
Rating:
5.0
Nothing, my experience was perfect! Great customer service
Adrian Anderson
Rating:
5.0
Customer did not leave a comment.
Anna Williams-May
Rating:
5.0
Customer did not leave a comment.
Nathan Christensen
Rating:
5.0
Customer did not leave a comment.
Luis Salaya Gomez
Rating:
5.0
This is the best haul experience ever I've used them before and each time has been amazing the staff is knowledgeable and helps on Jacob is the best they will always be my go to
Diane Reed
Rating:
3.0
Managment needs to do better when speaking to any customer. I felt like his attitude was not professional at all, he was not well spoken, I couldn’t hear what he was saying most of the time. When I have been a customer for years and felt like I wasn’t treated right. Very unprofessional.
Victor Jimenez
Rating:
5.0
Good
arjun patel
Rating:
5.0
Customer did not leave a comment.
ANGELA RUSSELL
Rating:
5.0
Customer did not leave a comment.
Daniela noriega
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jerry Bwanhot
Rating:
5.0
Customer did not leave a comment.
greg bayer
Rating:
5.0
The people was very nice and helpful
SARAH WILLIAMS
Rating:
5.0
Thanks Awesome
Curt White
Rating:
5.0
Customer did not leave a comment.
FAUSTINO CASTILLO
Rating:
5.0
Customer did not leave a comment.
FAUSTINO CASTILLO
Rating:
5.0
Marc and staff are great. They always greeted me with kindness and respect every time I came there and went out their way to make sure that I was doing well. So if I need them again, I will NOT hesitate to store my items with Marc!
Also I definitely want to thank his sister for her help for the past 4 years!
Dwayne Lewis
|
Overall Experience
Rating:
2.0
We waited 20min for someone to come and help us
Hamza Abdulraheem
Rating:
4.0
Great customer service
andrew Morrison
Rating:
5.0
Customer did not leave a comment.
Bennie Hill
Rating:
5.0
Customer did not leave a comment.
Alaaeddin Mansour
Rating:
3.0
Customer did not leave a comment.
Jonae Kates
Rating:
5.0
customer service was excellent.
wanda parker
Rating:
5.0
Customer did not leave a comment.
jay styx
Rating:
5.0
Customer did not leave a comment.
Steven GuzzoEllis
Rating:
5.0
Very clean and friendly
Mark Rokosz
|
First Impressions
Rating:
5.0
Excellent service
manuel diaz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
andrew joslin
|
Overall Experience
Rating:
5.0
It would be great when a small business gives a bigger business profit Why not set up a discount promotion rate!
HECTOR SALGADO MOYO
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
vanessa Lopez
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Christine Korpitz
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Felicia Serrano
|
Overall Experience
Rating:
5.0
The staff is courteous, efficient and demonstrate a willingness and patience to answer any questions asked. They make the process very easy. As previously mentioned, I have used U-Haul in the past and I have called on their service to date, because the experience is excellent. I appreciate that their storage units are inside the buildings as opposed to some other storage facilities, thereby eliminating being in weather elements (rain/sub-zero temps/blizzard/blazing heat) when accessing items. I will definitely recommend U-Haul to those seeking storage and/or rental of trucks and vans for their moving needs!
JUDY CHAVIS
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MARIO ARROYO
|
Overall Experience
Rating:
5.0
Nice place good people very helpful
James Jolly
|
First Impressions
Rating:
2.0
Manager sucks.
Roshunda Gibson
|
Overall Experience
Rating:
5.0
Very nice place the people knows how to take care the people
Francisco Andrade
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Crystal Baker
|
Overall Experience
Rating:
5.0
Very impressive, clean, easy access. love the indoor loading area/garage
Sharon Stiglic
|
Overall Experience
Rating:
5.0
Service was great keep up the good work
Latonja Ross
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rhonda Moore
|
Overall Experience
Rating:
3.0
It’s insane the prices for storage!!
ANGELA BARR
|
Overall Experience
Rating:
5.0
Great staff! Helful,friendly knowledgeable
JOSE ORTEGA
|
Overall Experience
Rating:
4.0
Overall, very pleased
Maurice Johnson
|
Overall Experience
Rating:
4.0
Thank you 🙏🏾
Janetta Pegues
|
Overall Experience
Rating:
5.0
Great location, very nice and clean! Staff was always helpful!
Maria Mendez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TALONA REED
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nancelle McPhearson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Annetta Stella
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William Martin
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Sharon Ortega
|
First Impressions
Rating:
5.0
Staff was very friendly and helpful in particular the young lady
Carolina Nunez
|
First Impressions
Rating:
5.0
Marc the manager, Patrcia were excellent. The location was very clean, the storage locker itself was so clean. Very good place to put your things.
Rosalyn Buford
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chynna Farrow
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ASHLEY RAY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TRACY JOHNSON
|
Overall Experience
Rating:
5.0
Best storage facility 89th Cicero
Always helpful, courteous and kept very clean.
Linda Morgan
|
First Impressions
Rating:
5.0
Me resolvió un gran problema el poder contar con un lugar seguro y limpio para mis pertenencias. Gracias
jose loyo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carla Davis
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Antoinette Sullivan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Serrell Drew
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
INDIA LOFTON
|
First Impressions
Rating:
5.0
Over the years i have used this storage facility and truck rentals this location has been very accomodating I highly recommend this location
DAOOEED YISRAEL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James Schick
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Cherese Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Crystal Baker
|
First Impressions
Rating:
5.0
Staff was very nice and helpful.
SAM TAYLOR
|
First Impressions
Rating:
5.0
I moved from San Diego to Chicago using all U-Haul products and services. The uhaul on 1300 Wilson Ave, National City, CA 91950 was EXTREMELY HELPFUL with installation of my hitch & renting a trailer. When I made to Chicagoland area, the U-Haul staff at 8900 S Cicero Ave, Oak Lawn, IL 60453 were EXTREMELY HELPFUL and went over and beyond by staying a little later to get my storage and trailer drop off established! The corporate phone operators were EXTREMELY HELPFUL as well!! They went over and beyond to get me connected to other U-Hauls for my trailer drop off & storage setup. If it wasn’t for U-Haul my move/road-trip back to Chicago might have not been possible.
Derek Ridgnal
|
First Impressions
Rating:
1.0
I was having issues with my card to make payments I tried for weeks to get in touch with the office with no luck I wanted to make my payment over the phone not only that but they reached out to me like once regarding my unit I wasn’t able to reach the office until the day my unit went up for auction and was told I had to wait and see if it wasn’t auctioned off at the end of the day which again I was unable to reach the office every time I reached the call center I was told notes would be put in for a return call from the office and they never returned my call I will not be recommending this location to anyone as far as storage goes. I lost literally everything I owned in that unit and am now starting from literally nothing rebuilding my entire life it’s beyond frustrating and disappointing. During business hours customers should be able to get directly through to the office not routed to a call center and constantly be told you will receive a call back that never happens
BRANDON DIAZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID REYES
|
Overall Experience
Rating:
4.0
My experience with U Haul Oak Lawn was above average. The staff was friendly and professional. I will definitely use again and recommend to friends and family.
gwendolyn Lyons
|
Overall Experience
Rating:
5.0
Personally my experience was quick and fast. I understood my contract and what my financial obligations are to be. It’s nice to know that there is a 5-day grace period. My recommendation is visit them for your next move.
ROSE MITCHELL
|
First Impressions
Rating:
4.0
I was asked if I received an access code but I did not under that had to be put i before accessing my unit so an alarm would not sound. And that I should enter the code when I’m leaving as well!! Does the code time out? Otherwise, staff was helpful and patient. I really like the way the storage unit is setup—easy access and the code!
Traci Shobe
|
Online Move In
Rating:
1.0
I fell behind on payment because of my complicated pregnancy and delivery however i called and visited frequently checking to see if i still had time to pay as I have done before. My last visit was not recorded neither was I informed of auction even after i specifically asked nor did i realize an old phone number was listed because the guy at the desk did not say anyone was trying to reach me. However my items were sold and none of the information the lady provided to me as of recent was given to me on my last visit beginning of May when i added an authorized user stating my return with payment. I am very disappointed to have lost my life beings after trying my best to communicate through this difficult time by phone and in person.
TELENA POSTLEY
|
Overall Experience
Rating:
5.0
I am so very satisted with my expeirence. The assotiates are extrememly knowledgable and helpful. The facility is extrememly clean, hours are good, and lockers are very spacious and clean. I feel my items are safe here and will remain in the same condition I brought them. You will not be disappointed with your experience!
Lauren Leonardi
|
First Impressions
Rating:
4.0
N/A
jose loyo
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DARCEY OLIVER
|
Overall Experience
Rating:
5.0
Very good storage facility.
Angel Lebron
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alex De Leon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel Rockensock
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Francisco Rivera
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
garrett loney
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mensah McCadd
|
First Impressions
Rating:
5.0
Brenda was absolutely amazing and extremely helpful. From my truck rental to getting me set up with my locker, she was patient and attentive the entire process. Best person that I was helped by that day. Thanks Brenda!
Joel Segovia
|
First Impressions
Rating:
2.0
There was always an issue with payments even though I set it to automatic.
Gena Castro
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Justin mciver
|
Overall Experience
Rating:
5.0
Whole crew was friendly
CARRIE JEFFERSON
|
Overall Experience
Rating:
5.0
The whole process was smooth. We even had a map showing where the storage was. When we had questions staff was ver helpful!
Stephanie Branch
|
Online Move In
Rating:
5.0
Excellent service.
Christopher Mendoza
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSE ORTEGA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tyree Moss
|
Overall Experience
Rating:
5.0
I highly recommend this U-Haul location. The staff is always friendly and helpful. The facility is clean and easy to access.
TRICIA PONICKI
|
Overall Experience
Rating:
5.0
Your staff were very helpful,fast and professional keep up the good work
Rachel Rendon
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KARL WILSON
|
First Impressions
Rating:
5.0
The prices are very high, which is the reason why I terminated my lease
Sandra Dioro-Grant
|
Overall Experience
Rating:
4.0
It would be excellent if there were no stairs.
Christine Szewczyk
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cherli Joseph
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TRICIA PONICKI
|
First Impressions
Rating:
5.0
I had two storage units over the last 1 1/2 staff w
sharon gans
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAWRENCE MC KEOUGH
|
Overall Experience
Rating:
5.0
The facility was very well secured, clean and organized.
Glenn Moore
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CELESTE SULLIVAN
|
Overall Experience
Rating:
5.0
Very clean and well lit facility never any issues Thank you
Mary Ann Sollis
|
Overall Experience
Rating:
5.0
You are more better than your competitors more cleaner place more friendlier atmosphere thank you
Howard Wilson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MIRANDA VALDEZ
|
Overall Experience
Rating:
5.0
Great facility, clean and very accessible. Staff extremely nice and always helpful. Easy to do
Auto payments and good email communication.
Hannah Hayes
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Patrica ward
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
richard acevedo
|
Overall Experience
Rating:
3.0
I could not access my unit several times dealing with Uhaul
ISHMAEL CORBBINS
|
Overall Experience
Rating:
5.0
Good
MARIA MIRANDA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edna Boyd
|
Overall Experience
Rating:
3.0
N)A
JUANA MEDRANO-HAYWOOD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deborah Williams
|
First Impressions
Rating:
4.0
Very clean and accommodating, team was super helpful when I had questions
DENISE GIBSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Delores Jones
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Felicia Tolliver
|
Overall Experience
Rating:
5.0
The assistant manager was very personable and made sure I was well taken care of.
Shifon Willis
|
First Impressions
Rating:
5.0
N/A
jose loyo
|
Overall Experience
Rating:
5.0
Lady at desk was really nice
MIRANDA VALDEZ
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jorge Castillo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LA GRANT DAVIS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brenda Smith
|
Overall Experience
Rating:
4.0
Very helpful looked cleaned was a little hiccup with rental but quickly fixed
Jeanette Hernandez
|
First Impressions
Rating:
1.0
Numerous emails sent no response..can never get a hold of workers there they never answer phone..run very poorly..would never recommend
CHRISTINE CHAMPAGNE
|
Overall Experience
Rating:
5.0
Great place to store
Anthony Watkins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sally Reyes Gonzalez
|
Overall Experience
Rating:
5.0
Both the guys working was very nice and helpful
Dorothy Jackson-Wright
|
First Impressions
Rating:
5.0
The staff - and especially Montel were always helpful, professional, organized and friendly. From everyone who worked at the service counter to the people receiving rental vehicles that I had returned.
I stored my belongings for a year and rented trucks and vans many many times. It was always a great experience working with the group at this particular UHaul facility. 5 stars
elle murphy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rachel Smith
|
Overall Experience
Rating:
5.0
All of your employees that I came into contact with were wonderful. Employee Elvis was the best of the best!
RITA MANARPAAC-ALVAREZ
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
sally Reyes Gonzalez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elizabeth Schnippel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sanja randjelovic
|
Overall Experience
Rating:
5.0
Friendly and excellent service. Great establishment. Great employees Very helpful. Thanks, will recommend if needed.
Andre Marcus
|
Overall Experience
Rating:
5.0
The facilities were clean, the staff were helpful, knowledgeable and nice.
Fred McEwen
|
First Impressions
Rating:
5.0
Excellent
RASHIDI BARUTI
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN ROSADO
|
Overall Experience
Rating:
5.0
Your manager is fabulous
sally Reyes Gonzalez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Janet Winkler
|
Overall Experience
Rating:
5.0
Friendly helpful and understanding!
Nicholas McElroy
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRANDON DIAZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Annetta Stella
|
Overall Experience
Rating:
5.0
This location and the guys there are incredible, best uhaul staff I've ever seen always willing to help, great communication and even better personalities.
Edwuije Saintilien
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN ROSADO
|
First Impressions
Rating:
5.0
Good 👍
Odiljon Rasulov
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RAFAT JABER
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Javier Castillo
|
Overall Experience
Rating:
5.0
Sufficiently Met my needs
Tanya Marfo
|
Overall Experience
Rating:
5.0
Sufficient for our needs
Tanya Marfo
|
Overall Experience
Rating:
5.0
Great staff, very helpful and attentive. Communicative and very professional
spartan irrigation creation
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Roger Dampier
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elizabeth Erickson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
BRITTANY MITCHELL
|
First Impressions
Rating:
5.0
Ninguno
jose loyo
|
First Impressions
Rating:
5.0
I will use U-Haul again in the future
Danny Rivera
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elisha Stokes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
OLIVIA SOTELO
|
First Impressions
Rating:
5.0
I appreciated the staff checking to make sure the storage locker was locked. On two occasions, I did not properly lock the storage area and staff let me know.
Barry Sturm
|
Overall Experience
Rating:
5.0
Clean and convenient access
Miguel Camacho
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Glenn Martin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wojciech Kubala
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
lupin gause
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CARLOS INIGO
|
First Impressions
Rating:
5.0
It is great
Victor Buirst
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nancelle McPhearson
|
First Impressions
Rating:
5.0
Prompt attentive and expedient
I was dreading the check-in move-in but he made it enjoyable almost fun! In the past it has always been a long drawn out disorganized process. He knew his property and vacant units well. I was escorted up to the unit and all my questions were answered.
Thank you
Nathan Bowens
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
christine Wachewicz
|
Overall Experience
Rating:
2.0
I haven't moved in because I couldn't get into the facility to store my furniture. I was given an access card but not instructed on how to set up the access code. I still have the furniture on the truck!!
Niquia Simbler
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TALONA REED
|
First Impressions
Rating:
5.0
Staff was understanding of my unfortunate situation and very helpful.
CELESTE SULLIVAN
|
Overall Experience
Rating:
5.0
The gentleman that is African American of descent, very admirable and super nice, he needs a raise. I frequent the place often since I have moved here from Louisiana between him and the Owner. Great experience hands down
AHMAD SARAMEH
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph Harris
|
Overall Experience
Rating:
5.0
Scheduling a truck for rent and acquiring a storage unit was a very easy process! Thanks for that!
Jamillah Ali-JOYCE
|
First Impressions
Rating:
5.0
The gentleman who helped me close my storage account (Anthony, i think?) was very courteous, pleasant, & provided great customer service.
Nikeva Lawrence
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Valerie Latham
|
First Impressions
Rating:
5.0
I've had multiple interactions with multiple staff at this location. Every one I have contact with have been very helpful and courteous, and really work well as a team.
MICHAEL DAVIS
|
First Impressions
Rating:
5.0
Excellent service.
Linda Kay
|
Overall Experience
Rating:
5.0
Love the curtesy and helpful staff
AHMAD SARAMEH
|
First Impressions
Rating:
5.0
Great customer service
JOSE ORTEGA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Javon Echols
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Felicia Serrano
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
CHRISTINE CHAMPAGNE
|
First Impressions
Rating:
5.0
Was just what I needed 👍👍
shawn brown
|
Overall Experience
Rating:
2.0
Regular problems with autopay which was a known issue. The great month autopay didn’t work they contacted me, ran the card again and it worked. Every time after that though they did not contact me until it was 14 days past due, locking me out of my unit, and I would have to call for someone to unlock it. Last month, despite knowing this is an ongoing problem, they threatened to put a lien on my unit. After paying and again having the late fee waved I decided this would be my last month bc it’s not worth the stress.
Keri Poma
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SHERRON westley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joanne Smith
|
Overall Experience
Rating:
5.0
This is a secure and very well maintained location.
I would highly recommend it if you need storage units.
Well managed
gary belak
|
Overall Experience
Rating:
5.0
This facility is the best storage experience I’ve had I thought being on the third floor would be difficult . That proved to be false.
James Murphy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARGARET TANGUAY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Miguel Conde
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
lupin gause
|
First Impressions
Rating:
5.0
Montrell was EXCELLENT and extremely helpful!
KAREN GUNN
|
Overall Experience
Rating:
5.0
Very clean secured and professional
Angela Brassfield
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JUAN CEPEDA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darnise Colman
|
Overall Experience
Rating:
5.0
This is by far the best U-Haul in the city of Chicago. Professional kind courteous employees efficient and Facilities spanking clean
Joanne Smith
|
First Impressions
Rating:
5.0
I really appreciate the cleanliness, the remote control operation of loading garage, the temperature controlled unit. The staff was helpful opening and closing the account to the unit. They were also very knowledgeable of the size truck I would need to transport the items in the unit. Overall,? I would definitely recommend this facility. Great job!
vondra duckett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Guillermo Espinoza
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shamaria Jordan
|
Overall Experience
Rating:
5.0
Very friendly and helpful staff. They really work as a team. Very professional.
James Kleinick
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Debra Drake
|
Overall Experience
Rating:
4.0
The gentleman at checkin at Oak Lawn was great! Very helpful as this was out first time using a storage space.
Ana Gonzalez
|
Online Move In
Rating:
2.0
Customer did not leave a comment.
DINA ACEVEDO
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Taschell Pickens
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tiara Golden
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Gregory Jones
|
First Impressions
Rating:
5.0
Great staff,great place,great customer service.
LUIS ORTA
|
First Impressions
Rating:
5.0
All staff was great especially Ryan , he helped with my move out
Dannyell Lawrence
|
Overall Experience
Rating:
5.0
After checking into a few other storage facilities I must say Uhaul was the most affordable and most importantly cleanest place. If ever I need to rent a storage I’m definitely coming back.
robin love
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa Earnest
|
Overall Experience
Rating:
5.0
The man who helped me with my storage unit was so helpful and knowledgeable. He is an asset to your company! Friendliest person I’ve met in awhile. Thank you!!
Michelle Patras
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mike Nassar
|
Overall Experience
Rating:
2.0
Wait time was excessive to get checked in and obtain access. Unit is on the third floor which was not what was discussed when the reservation was made. Unit seemed smaller than 15x10 and had a narrow doorway which made it difficult to move furniture in.
jIM Mohler
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
HINAD SAMHAN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
L Frith
|
First Impressions
Rating:
4.0
The people at the facility are nice. The online sign up is very easy. I don't think they make it clear that these are not normal walk in units. These are stacked one on top of another. They need to make note of that. I'm pretty unhappy honestly, but that's a corporate issue. I rented a truck there a couple of weeks ago also. The staff is very nice, very courteous. Pleasant to deal with. That's why I took a star off. I like the actual facility very much.
Nancy Decarlis
|
Online Move In
Rating:
5.0
Montel was very professional and courteous. Awesome customer service experience.
Stephan Sellers
|
Overall Experience
Rating:
5.0
Great customer service
MONTELL SMITH
|
First Impressions
Rating:
5.0
N/A
Lawrence Williams
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jasmine Williamson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patrick Scott
|
First Impressions
Rating:
5.0
Thanks to Montell and Jacob who made my move a smooth transition. Their assistance and knowledge made it easier. I would highly recommend them at the Uhaul in Oaklawn.
Midna Rodriguez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher Mendoza
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Juanita Velazquez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lizet Torres
|
Overall Experience
Rating:
4.0
The garage doors at your oak lawn location on Cicero Ave need some service. They open they don’t open
Juan Mata
|
First Impressions
Rating:
5.0
Great Service
Donnie Chapman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Frederick Hines
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN CONNER
|
First Impressions
Rating:
5.0
No
Patrica ward
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rachel Smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARIA MIRANDA
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
symphony sledge
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephan Sellers
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lori Bohanon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Guillermo Espinoza
|
First Impressions
Rating:
3.0
We didn’t get a lock to secure storage. Was said there was none but that’s really unfortunate our storage is just open.
Shamaria Jordan
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Michael Kealy
|
Online Move In
Rating:
1.0
No lock was in the room
Michael Kealy
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Lily Paterno
|
Overall Experience
Rating:
5.0
The staff is friendly and very helpful
Nakesha Jackson Moultrie
|
Overall Experience
Rating:
1.0
No lock in unit staff was rude
Timothy Harvey
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Rita webster
|
Overall Experience
Rating:
5.0
Very clean. There are two buildings and I was confused by where my room was bc the online reservation just tells you a room # but not a building #. I went inside the office and the guy who works there was polite and very helpful. He gave me a map of the building and explained how to disarm the unit with my access code and where to pull my car up. I guess I would just say when you do an online reservation, the process of where to find your building and how to disarm your room should be provided via text before you get there to make things a little more clear.
Taylor Keila
|
Online Move In
Rating:
5.0
The only problem I had was there was a mice that died under my mattress and I had to get rid of cause of smell..
juanita brooks
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jaime Cueto Fernandez Pena
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Mary Ann Sollis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sanaa Abdelsalam
|
First Impressions
Rating:
5.0
The young lady that help me was very friendly very knowledgeable great customer service
christine Wachewicz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
pamela cruz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
gary belak
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAY LEWIS
|
Overall Experience
Rating:
3.0
Had to wait a while but okay
HAROLD ABERNATHY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patricia Matthews
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rita webster
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Trizse Shields
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Daniel HENRY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Faarooq Lowe
|
First Impressions
Rating:
4.0
There should be access to storage unit earlier than 5am or a small additional fee to have 24hr access.
Edwuije Saintilien
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stefani Stokes
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karen Franklin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Israel Guerrero
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Barry Sturm
|
First Impressions
Rating:
5.0
Montale was very helpful and efficient!
sierra shelby
|
First Impressions
Rating:
5.0
Great customer service experience.
KAMISHA GRAy
|
First Impressions
Rating:
5.0
I signed up online due to convenience, but was charged the first month’s rental, when I was eligible for the free month’s rent. I did speak with someone via phone about it and they will credit my next month’s bill. Please make sure this happens, thanks. SR 1259
Sonia Ruiz
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
LYDIA ROWE
|
Overall Experience
Rating:
5.0
Helpful staff. Clean facility
Kimberly Fowler
|
First Impressions
Rating:
5.0
Thanks.
Michael Trovato
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anthony Palermo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
rosalind bush
|
First Impressions
Rating:
5.0
This location was very new and clean. The moment I walked in a can smell the cleaning products. The staff was friendly. I would definitely recommend this location.
GIANNA DI GIACOMO
|
First Impressions
Rating:
5.0
Very clean facility, staff are friendly and helpful. I felt secure leaving my property in the facility. Most importantly I had access to my property 24/7 If I needed anything at any time. Only negative thing I can say is need more parking for customers and more staff on the weekends as they are the busiest days. Otherwise keep up the great job!
Will definitely recommend friends and family.
Thank You
Uhaul
baldemar claudio
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria Martinez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TRICIA PONICKI
|
Overall Experience
Rating:
1.0
Woman at counter did not know what she was doing and gave me wrong size storage unit.
She mumbled quickly and I asked her several times to repeat what she said
She could not get remote to work I asked her where I go to unload and she said to ask the guy on next shift when I return Truck
tim king
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brenda Kilpatrick
|
First Impressions
Rating:
2.0
Staff was unacceptably helpful with the fact that I was assured my reservation for a storage unit was taken care of and it was not I was basically told what do you expect me to do by a u haul staff member very bad customer service I went over all of this on the phone before arriving at the storage unit just to arrive and be told there is no reservation for me there and after all of that I received a storage unit that I was told by u haul would be big enough to site a 2 bedroom apartment in which it was not and by the time I figured that out it was too late and the facility was closed so due to that fact I was unable to store all of my furniture in the space u haul has been very unorganized with my whole reservation for storage I would like some kind of credit toward my storage unit and towards all of the extra gas that was out in the truck that I didn’t need to put I’d appreciate a prompt response in this matter and expect u haul to rectify this situation for me...
Laurie Brown
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JESUS ESPINOZA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Minnie Tyler
|
First Impressions
Rating:
5.0
It was a little busy, other than that, it was a nice experience.
Thank you!
Than
Danyell Baptiste
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
nicholas lockhart
|
Overall Experience
Rating:
5.0
Great service
Rose King
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JASON hAMMERQUIST
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
margaret smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kristopher Walton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashley Robles
|
Overall Experience
Rating:
4.0
The only complaint is that an elevator or a ramp would have made it a less strenuous move. The only open locker was on the first floor and not the ground floor which was what I had registered for. When I got there it was too late and we were too tired but had no choice but to move it up a flight of stairs. I wish that it hadn't been changed but the employee td us they were building a new facility and I could request to move to that location when it was completed. If when I am ready to move it will be coming back to my house. I just wish that Uhaul had stayed with that ground floor instead of the 1st floor. Like I said a ramp or an electronic lift or elevator would have made my rate an excellent.
Wendy Patrick
|
First Impressions
Rating:
2.0
The actual storage unit design with the low ceiling and no light is not good. I will not chose a facility with this configuration in the future. I'm not the tallest at 6ft but I've had moving support that could not move around without the danger of bunping their heads on the sprinkler. Lifting heavy furniture is also difficult if you have to bend over while doing it.
Vernon Cole
|
Overall Experience
Rating:
5.0
Quick and friendly
Karen Utz
|
Overall Experience
Rating:
5.0
They were all wonderful.
Cheryl Junior
|
Overall Experience
Rating:
5.0
Nice customer service.
shantrice riley
|
First Impressions
Rating:
5.0
I had a storage unit there for 12 months while i was living in another state. I am very pleased with knowing that being 992 miles away my personal belongings were kept safe.
Tanya Kimber
|
Overall Experience
Rating:
5.0
Wonderful customer service!!
Cheryl Junior
|
First Impressions
Rating:
5.0
Brenda was very polite..
And took care of me
Quickly and very informative..
ALEXANDER CINTRON
|
First Impressions
Rating:
5.0
Great customer service.
Francisco Holguin
|
First Impressions
Rating:
4.0
The driveway to access the storage unit is hard to drive into with a 17 foot truck
Loretha Sheppard
|
Overall Experience
Rating:
4.0
The only drawback was the construction near the entryway which I know is temporary...
LISA TONEY
|
Overall Experience
Rating:
5.0
I love this location the staff is very friendly and helpful..
latrice hill
|
Overall Experience
Rating:
5.0
Workers were super friendly and helpful and answered all my questions.
aginieszka szpernoga
|
Overall Experience
Rating:
5.0
Great service by Ryan
Onivi Koudouovoh
|
First Impressions
Rating:
5.0
The two gentlemen that helped me were absolutely great. They explained everything in detail and showed me around and how everything works.
aginieszka szpernoga
|
First Impressions
Rating:
5.0
The employees are always nice friendly and helpful...
latrice hill
|
First Impressions
Rating:
5.0
Excellent customer service from Brenda, Marc and a third young man whose name I didn't get, all of them were very accommodating.
caroll hibler
|
First Impressions
Rating:
5.0
All the staff were very helpful and knowledgeable, they made a task that is a physical pain a very pleasant experience.
ERNEST YAMICH
|
First Impressions
Rating:
5.0
Completely satisfied with U-Hall Storage.
nadel piggee
|
Overall Experience
Rating:
3.0
15' truck had no cruise control. Very little explanation on how to use the dolley. Dolley not in the best condition. But staff was friendly and courteous.
johnathan javier
|
Overall Experience
Rating:
5.0
Always friendly service and ready to help.
Brenda is a lifesaver. I would highly recommend this facility.
BLANCA RODRIGUEZ
|
Overall Experience
Rating:
2.0
Rude and un reasonable staff especially Marc Coffman. Unprofessional to the max, the reviews were right about him. Get rid of him and put lights up in those dark units and it would make it a better pl
Marcus Witherspoon
|
Overall Experience
Rating:
5.0
Thank you guys for keeping my belongings safe and clean at a reasonable price.
sonia ruiz
|
Overall Experience
Rating:
5.0
Jimmy, the man who checked me out was very helpful and literally jogged to get my truck. He wasn't dragging his feet and he was very friendly.
megan stidham
|
Overall Experience
Rating:
2.0
New general manager is needed at that location. He’s the only one that was already rude and unprofessional. He will even talk about the customers behind their back to the other customers. Mark fire!