Get more employees.
Troy HCustomer Reviews for U-Haul Moving & Storage Of Ogden
(Conveniently located across the street from Young Ford on Wall Ave)
Services at this Location:
Contact Us
3421 Wall AveOgden, UT 84401
(Conveniently located across the street from Young Ford on Wall Ave)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 4.0
Fairly easy rental process. Good folks to work with. I would recommend getting two folks to check in the returning equipment so that people do not have to wait in long lines.
Chad H- Rating:
- 2.0
I booked a 15 foot truck online and received a verification email. But when I picked up the truck, the man Michael told me that I cannot get the 15 truck, but only the 20 foot was available for me. The big truck imposed more stress and challenge on me. I faced more safety issues.
Yibin Y- Rating:
- 4.0
U-Haul truck gets bad very gas mileage per gallon I was get 5.4 very bad
Rosalie J- Rating:
- 5.0
Customer did not leave a comment.
Jeff G- Rating:
- 1.0
When I showed up I was told there were no trucks to fill the reservation that I made the day before and that the website overbooks all the time. Completely unacceptable, luckily they were cleaning a truck at that moment that I ended up using but the website over booking just shouldn't happen.
KALI H- Rating:
- 2.0
Employees need to tell you that there is a 99 cent per mile charge. Was not told this and was told my price was 143, said where I was going and was told that was my price. Later to find out 200 extra for mileage. I filled th tank back up too so was a bill of 450 dollars for a one day use.. This needs to be told upfront not hidden! I would not of used Uhaul if I new this info.
Megan M- Rating:
- 5.0
Michael Heslington is worth his weight in Integrity, Customer Service and overall Management of business and return business to Uhaul... I am recommending the Ogden facility to everyone I encounter needing storage or moving implements... No complaints... Thomas G Justet
THOMAS J | Overall Experience- Rating:
- 5.0
I was very pleased with how they treated me. They were very polite and curious and explained everything to me. It made it a very nice transition for me.
Bonnie L- Rating:
- 5.0
Customer did not leave a comment.
Steven E- Rating:
- 3.0
Not very efficient, desk for rentals and returns obstructed by racks of items for sale.
BRUCE H- Rating:
- 5.0
Customer did not leave a comment.
Miguel S- Rating:
- 4.0
Customer did not leave a comment.
shawn s- Rating:
- 5.0
Customer did not leave a comment.
JESSICA P | Overall Experience- Rating:
- 5.0
I was especially pleased with how quickly the return went. I drove in, a guy unhitched the trailer, and that was that. I drove out in a minute or two.
Phillip B- Rating:
- 4.0
Customer did not leave a comment.
Keelee B- Rating:
- 5.0
Customer did not leave a comment.
William R- Rating:
- 5.0
Customer did not leave a comment.
Jake H- Rating:
- 5.0
Friendly and noligible employees very helpful with all my needs
DAVID D- Rating:
- 4.0
Customer did not leave a comment.
kathy m | Overall Experience- Rating:
- 5.0
Answered all my questions and helped me in making decisions for my new hitch that I am happy with. They did a great job at the installation as well. Top notch.
JEFF F- Rating:
- 3.0
Slow at first only one staff member. it took 15 minutes to get checked in but it got much better after that. Thanks
Rick H- Rating:
- 4.0
Heather is very helpful and she has a great disposition and helps with the process
Sharon V | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Elena G- Rating:
- 5.0
Customer did not leave a comment.
Antonio L- Rating:
- 2.0
Never enough employees working at this location. Long lines. Dbl booking on truck rentals, blaming it on the computer!
Marsela D- Rating:
- 4.0
Limited staff. Had to wait even though had reservation
Dean H- Rating:
- 4.0
Its ridiculous that the website doesn't work customer facing. How can we add pictures that you require if the website wont work
Tyler R- Rating:
- 5.0
Uhaul transmission issues
tate k- Rating:
- 5.0
Customer did not leave a comment.
Karen L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Carrie T- Rating:
- 5.0
Customer did not leave a comment.
Carrie T- Rating:
- 5.0
I had made a reservation for a pickup truck, but it was broken. Jeffery B switched my pickup to a small truck and let me keep the .89 per mile because of the issue. He was very busy, but was so nice and helpful.
Michelle B- Rating:
- 3.0
I had a reservation and the pickup process was still extremely slow. You need more than one employee checking people out on a weekend morning.
Ryan C- Rating:
- 5.0
Customer did not leave a comment.
Matthew T- Rating:
- 5.0
Just keep doing what you are doing, excellent service!!
Carolyn L- Rating:
- 3.0
Hire more employees to cut down the wait time in the store. And a little bit more training for online check in would be helpful. I had a reservation for a truck, when I reached the location I had to go inside because they had given my truck to someone who had a simular name. I had to wait 30 minutes in line, there was only person working the counter.
Linda O- Rating:
- 5.0
Customer did not leave a comment.
James V- Rating:
- 5.0
Customer did not leave a comment.
STEVEN E- Rating:
- 5.0
Customer did not leave a comment.
John R- Rating:
- 4.0
Hire more help would be a plus.
Edward M- Rating:
- 4.0
Customer did not leave a comment.
Zachary M- Rating:
- 3.0
No problem dropping off the truck here. They were friendly and courteous.
Craig K- Rating:
- 4.0
Customer did not leave a comment.
Chris B- Rating:
- 5.0
Thank you for your service and being careful with my really nice car.
John B- Rating:
- 1.0
I got charged for damages that I didn’t do. Mind you the truck they rented out to me got there 5 mins before they gave it to me so I’m sure they didn’t properly inspect it. Will not go again
Megan L- Rating:
- 4.0
Customer did not leave a comment.
Austin T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kent E- Rating:
- 5.0
Customer did not leave a comment.
Rene D- Rating:
- 5.0
Customer did not leave a comment.
Peggy M- Rating:
- 4.0
Rented a trailer to transport new cabinetry during a rain storm. The trailer leaked profusely and destroyed some of the custom cabinetry.
THOMAS B- Rating:
- 1.0
Unfortunately the system was really slow and the truck they gave me had a bent hitch. We had to go through the whole system thing to get another truck which wasn’t as nice. Also I had to go to another location to pick up my tow dolly. I was charged nearly 300 more then my reservation was quoted. Then the guy at the Layton store gave me the wrong tow dolly because they had to do something wired at the Gilbert store to get me checked in.
Juan G- Rating:
- 3.0
Customer did not leave a comment.
Monty H- Rating:
- 2.0
2 people working, neither wanting to be bothered with customers. I had to ask the woman at the computer to help me on pick up of the truck. She seemed put out that I had asked. Coffee and a bagel were more important than her customers, apparently. On return, I was told they were too busy to check the truck back in and to do the after hours check in online myself. There were no other customers in the store either time. This store has horrible customer service.
Heather C- Rating:
- 5.0
The truck was filthy inside and out - had to take it to the car wash and wipe down the inside it was so sticky! Also had to winded the inside and outside of the windshield just to be able to see
Kara R- Rating:
- 5.0
You did so well I would recommend you to anyone that ask me everyone went out of their way to help accomplish what I needed thank you very much
Alford O- Rating:
- 1.0
The truck was filthy inside. I spent twenty minutes cleaning it. Everything was dirty and sticky.
Robert E- Rating:
- 5.0
Customer did not leave a comment.
JERI S | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
David H- Rating:
- 1.0
I got charged for a damage/scuff that i did not make. The app wouldn't let me post the pics of the damage at the time of pickup of the van
Austin M- Rating:
- 5.0
Gabe was great! I had to reschedule and it was not a problem. Gabe was very helpful and knew his job well.
Jay A- Rating:
- 5.0
Customer did not leave a comment.
Louise P- Rating:
- 5.0
Customer did not leave a comment.
Mary F- Rating:
- 4.0
Customer did not leave a comment.
Danya N- Rating:
- 5.0
Customer did not leave a comment.
Aleyssa W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Shahrom M- Rating:
- 5.0
Customer did not leave a comment.
Shahrom M- Rating:
- 5.0
Customer did not leave a comment.
Jill B- Rating:
- 3.0
The mobile app is terrible. It timed out while I was searching for the truck I’d been assigned in the parking lot and then wouldn’t let me get the truck. I had to spend an extra thirty minutes in the store to resolve the issue. The drivers license and photo of the customer should be requested at the time the reservation is made, not when the vehicle is picked up. I shouldn’t show up for my vehicle expecting to be able to be in and out when in reality I have to wait for an agent to approve my reservation.
Jake B- Rating:
- 4.0
Customer did not leave a comment.
Aaron H- Rating:
- 5.0
Staff was awesome truck is clean only thing that sucked was does not have cruise control sucks when ur moving states and no cruise control but other then that A+
Evan l- Rating:
- 5.0
Customer did not leave a comment.
Andrew S- Rating:
- 5.0
Customer did not leave a comment.
Julia G | Overall Experience- Rating:
- 5.0
We had reserved a spot for a travel trailer at the Clearfield Utah location using the app/online only to learn when we went in to pay that they were in the process of tearing down the covered trailer parking to make room for more storage units, I believe I heard them say. The app/online reservation system was not updated to reflect that. We were very apologetically referred by the Clearfield location general manager, after calling ahead, to go talk to the Ogden location general manager with the understanding that they only had an uncovered parking spot temporarily until a covered spot opened up. The self-important “gentleman“‘ manning the counter/computer without referring us to his general manager very rudely informed us that: there was no spot available, had informed his general manger that there was no spot available, our only recourse was to call the Ogden location every week until a spot opened up, and sent us on our way to look elsewhere. Looking on their location map in the app and on google earth there are three RV parking spots next to the building. The next morning the general manager of the Ogden location called to let us know that a covered spot had indeed opened up and asked if we would like to take it, we happily said that we’d like to take the spot. Turning a not very good situation into a very good one.
Richard O | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jackie F- Rating:
- 5.0
Gabe was great
Jay A- Rating:
- 5.0
Customer did not leave a comment.
Greg N- Rating:
- 5.0
Excellent staff and skills
Jeff P- Rating:
- 5.0
When I handed my debit card to the clerk, he said that you don’t accept gift credit cards. In fact, it wasn’t a gift card at all, it was a debit m/c card I’ve been using for over a decade from my own bank. I mentioned it was the same card Uhaul accepted to hold the reservation from the previous day by another clerk. Nothing against today’s clerk, he was just going by what the computer was telling him. I did use another card I had, but sure seemed silly your system thought my daily debit card (which Uhaul actually accepted previously) was a gift card. Otherwise, everything was on point.
corey f- Rating:
- 5.0
Everything was perfect
Jose G- Rating:
- 5.0
The guy at recieving dropped the trailer behind my car and walked away from it w/o securing it so Wind blew it into my car. The guy didnt know he needed to take my hitch that i rented, so had i not asked about it; i would have drove off with it.
Lorna V- Rating:
- 3.0
There were some items left in the truck from the previous renter. The lock they put on the back would not open with the key I was given. I had to go back and get them to unlock it. The gas gauge they mark on the receipt was way off, by almost a quarter of a tank.
Randy H- Rating:
- 4.0
Customer did not leave a comment.
Joseph S- Rating:
- 1.0
Customer did not leave a comment.
Samantha D- Rating:
- 5.0
😋
John S- Rating:
- 5.0
Customer did not leave a comment.
Jonathan L- Rating:
- 4.0
Lots of supplies and lots of equipment available, definitely a great resource
Shawn C- Rating:
- 5.0
Customer did not leave a comment.
Heather H | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Brittany K- Rating:
- 4.0
Tried to return the trailer through the app but it wouldn’t work because every time we tried to input the security code it said it had expired. We had the same problem when we were trying to rent the trailer. The app needs to be fixed.
Claudio S- Rating:
- 4.0
It's less busy if you rent during the week. Saturday is very hectic so you should expect to wait unless you do the truck share. If everyone would do their reservation online and then the check-in with the photos of their driver's license it would speed things up. I can't fault the company when swarms of people show up at the same time. The employees are super nice.
BARBARA R- Rating:
- 1.0
The guy who checked me in literally lied and told me my reserved storage on the first floor was gone. But when I needed another storage unit as my truck had more than the other unit I had to rent to storage units and the guy lied told me there where no space available on ground level. Obviously was a lie. I am thankful I had my screenshots of my reservation.
Terry H | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
Emily H- Rating:
- 5.0
The fellas helping at check in were outstanding!
Andrew G- Rating:
- 1.0
Customer did not leave a comment.
Julio P- Rating:
- 1.0
The guy that helped me was very rude
Joshua N- Rating:
- 5.0
Customer did not leave a comment.
Nancy W- Rating:
- 5.0
She was very efficient and helpful!
John B | First Impressions- Rating:
- 1.0
I returned day early and you charged me for 3 days extra and had to wait an hour for check out and and check in and they didn’t check return correct
Reagan P- Rating:
- 5.0
Took the truck back to Montana sheds
William S- Rating:
- 5.0
I went on busy days Saturday for pickup and Saturday for drop off, it was busy so I had to wait a few minutes both times. The employees were helpful and pleasant to work with I don’t think you need to change anything
Matt M- Rating:
- 5.0
Customer did not leave a comment.
Nathan S | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Shawn K | Online Move In- Rating:
- 5.0
Thank you! Good job!
Olexiy G- Rating:
- 5.0
Tonya was so great to work with when my husband had an emergency health problem. It prevented us from having keys to the truck. She came up with a key and was nice enough to be concerned about us as people and not just a business number, so to speak. The staff was equally friendly, helpful and kind. So GREATto work with people who have a HEART. Thank you Tonya and your employees for helping me have less stress during my husband's dramatic ordeal!!!!
Arthur B- Rating:
- 5.0
Customer did not leave a comment.
Hugh S- Rating:
- 4.0
Customer did not leave a comment.
Russell A- Rating:
- 4.0
na
Tim W- Rating:
- 5.0
Customer did not leave a comment.
BARBARA R- Rating:
- 4.0
Customer did not leave a comment.
CANDACE B- Rating:
- 4.0
N/A
kevin a- Rating:
- 5.0
Keep doing what you're doing.
Charles D- Rating:
- 3.0
They were very helpful in store but the phone system was some what of a joke trying to get a real person to help
Jennifer W- Rating:
- 5.0
Gabe was awesome!
Jim M- Rating:
- 5.0
Customer did not leave a comment.
DARRYL K- Rating:
- 5.0
Customer did not leave a comment.
Brandee J | Overall Experience- Rating:
- 5.0
Thank you. Love all of your employees
Dawn C | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Terri H | First Impressions- Rating:
- 4.0
Hrs of access not realistic for someone who has a small business
BLAKE G | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
GODFREY B | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Dale G | First Impressions- Rating:
- 5.0
Friendly and great customer service Very satisfied
Ofelia M | First Impressions- Rating:
- 5.0
D was very helpful. Great service.
CHARLOTTE B | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
SARAH R | Overall Experience- Rating:
- 5.0
Excellent excellent
Juan O | First Impressions- Rating:
- 4.0
One of the older ladies with the glasses that works there needs people skills, she is not friendly or ever happy at all. She speaks to some of the employees really rudely. That is the only bad thing that I noticed from there.
rosie h | Overall Experience- Rating:
- 1.0
Made a reservation and was given the wrong unit upon arrival. Changed units and it was literally a 4x8 when I was told it was a 7x10. Called and cancelled my reservation and they said they would refund the month and did not. Had to jump through hoops to get money back. Frustrating.
William L | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Nelson B | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Austin M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
samuel b | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Mark S | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
david r | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Riahannan N | Online Move In- Rating:
- 4.0
Your staff was extremely helpful and stuck with me through a stressful situation and worked with to find the best solution. Thank you UHAUAL!!!
Holly S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Avivyona P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Camille Q | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Joseph E | Overall Experience- Rating:
- 4.0
I did NOT like the fact of a female employee questioning me about if I am new there with U-Haul as a customer and what unit I'm renting. Does utah employees always have the concern of harassing each and every customer that enter and or exits the facility! Very rude ,other than that , everything else is great. Thanks
Michael G | First Impressions- Rating:
- 5.0
The only issue with doing it online is they don’t credit my military status.
Mark F | Online Move In- Rating:
- 4.0
Good pricing
Richard P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
julio g | Overall Experience- Rating:
- 3.0
Everyone is very nice and helpful. Until I did a settlement. In one day my fee went from 94 to 144 then 259 the next day. That is ridiculous uhaul is a huge company and don't have to tax people that hard. So I did a settlement. But they didn't say on w I did that I wasn't allowed in after hours. They would only unlock it while they were there.i wasn't allowed to use their garbage receptacles.as sonn as I signed the settlement papers I was treated like a criminal and that is not right I don't think I want anyone I know treated like that
Randi R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Teresa M | Overall Experience- Rating:
- 5.0
Love the free area, love the carts , like the lights and the inside part of it all
Terri V | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Susanna E | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ROBERT L | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Larry S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kaitlin P | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
STEPHEN H | First Impressions- Rating:
- 2.0
Customer did not leave a comment.
Charles G | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
kalen m | Overall Experience- Rating:
- 3.0
Storage rent kept getting raised and we could not afford this unit anymore. We found another unit somewhere else that was bigger and about $50 less per month.
LaVonne L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Nathan O | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
diane t | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Nelson B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
terri s | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Tina A | Overall Experience- Rating:
- 5.0
Highly recommended
Rick K | Overall Experience- Rating:
- 5.0
They have always been great to me and I have used u- hall for all of my moves even from coast to coast thank you I-hall
Sarah C | First Impressions- Rating:
- 5.0
Served my needs well
Randall T | Overall Experience- Rating:
- 2.0
No one answered the phone when I tried to reserve -- several times. Had to reserve through website which was confusing and customer UNfriendly, even for someone who is fairly computer savvy. check-in process was a hassle with everything having to be done digitally through smart phone. Didn't get my contract,(can't find where to print it out), received no receipt for payment, and can't get your customer service reps to answer my questions since they're not on location.
Brent H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
LaGreta F | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
kris H | First Impressions- Rating:
- 5.0
I like the security and the controlled climate.
Cathy R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
jodi j | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Gordon P | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Jennifer B | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
TRENIS T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
SANDRA T | Overall Experience- Rating:
- 5.0
The place has sketchy people in it alot of times but i guess that's the type of people storage units attract.
Eric O | Overall Experience- Rating:
- 5.0
Everyone was great on helping me with the U-Haul truck and the storage shed!
Jodie V | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
MICHAEL J | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
John L | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Peggi H | Overall Experience- Rating:
- 5.0
Really good service
Gabriel N | Overall Experience- Rating:
- 2.0
Don’t text people asking for a review.
Matthew P | Overall Experience- Rating:
- 2.0
Prices were too high. They went up too often and most people that work there didn’t know what they were doing.
Benny G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Nelson b | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
LYNZIE C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ashlie B | First Impressions- Rating:
- 5.0
I ordered a storage unit online, the facility did not have available the one I originally secured, but I took what was available. I really like the facility. However as life events happen, my usage of the facility was shorter than anticipated and the management was very understanding and helpful as I closed out my unit. I'm very thankful to them.
Mike C | Overall Experience- Rating:
- 5.0
They were nice and friendly thank you
Donald P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ainsleigh J | Overall Experience- Rating:
- 4.0
I know staff can’t help the location, but it is in a sketchy part of town. Mike and his staff went above and beyond for me and my family truly terrific employees!
MARGARET C | Overall Experience- Rating:
- 5.0
Friendly helpful respectful
Douglas A | First Impressions- Rating:
- 5.0
Thank you
Larry S | First Impressions- Rating:
- 3.0
Inside buildings were clean, RV area needs to be swept where RV’s are stored. Lots of dirt and debris in most spaces. People are storing junk (old non-functioning RV, washer & dryer, and tires/rims) too.
Dirk B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
James R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Emily A | Overall Experience- Rating:
- 4.0
I was alright with the storage experience, just wish I could have had access after 10pm and that my card would've worked for the bathrooms, even though I had checked in, my code wasn't working, was frustrating. Luckily, the cleaning lady was there and let me in.
KELLY H | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Melissa C | Online Move In- Rating:
- 4.0
Everything is good thank you
Annette D | First Impressions- Rating:
- 1.0
I Reserved A Storage In Ogden And Even Though I’ve Only Rented A Storage Out Of The Clearfield Location. When I Reserved I Specifically Told The Lady I Didn’t Want Anything Up Stairs And She Said She Reserved Me A Ground Level Unit And When I Got There It Was Upstairs. The Worker Told Me There Was A Parking Garage By The Entrance To My Storage . When I Went Over There Big Wooden Boxes Were Stored In The Parking Space Where The Uhaul Would Fit Maintenance Told Me To Ask The People Up Front If Then Can Move It And The Guy At The Front Desk Said They Cant Move It Just Lift The Door And Cart Everything In So I Did In The Pouring Rain . It Was A Horrible Experience And It Felt Like The Employees Did Not Care At All , All Of My Boxes We’re Soaked And Still Had To Walk Them Up The Stairs .
TIA G | First Impressions- Rating:
- 5.0
Luis is a Fantastic employee - his attention to detail is A++. - He is definitely Management Material - The storage was great, clean and perfectly cool - Luis took the time and care to show me how to Swipe Log in - leave etc. Thank you Luis for helping me😁
Michelle M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
CINDY C | First Impressions- Rating:
- 5.0
Jeffrey waited on me and he was so helpful and very nice and smart. He know his job. Glad he waited on me. Thank him again for me
Tina A | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
NICKOLE W | Overall Experience- Rating:
- 3.0
Staff was very unfriendly. I rented for over 3 years, yet the girl that checked me out did not say anything nice or make me feel like a valued customer. That was also my experience when I checked in and when I occasionally went to the office. The staff seems to be very indifferent, bored, and cynical. The customer service was horrible and left me feeling I would never work with U-Haul again.
david m | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Sammy P | Overall Experience- Rating:
- 5.0
thanks for the service
Jenae B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Hannah C | Overall Experience- Rating:
- 5.0
I guess I should have brought this up the storage key broke off in thr lock before I even had a chance to use it I would like to know if I can get my money back on that.
Randi R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
SCOTT S | Overall Experience- Rating:
- 3.0
The roll up door on my unit # 1413 would never go all the way up unless someone was there to fix the roller with a screw driver. I complaned for three years and it never got fixed. I always had to have someone from the office there to open the door. We are moving so I won't have to put up with this anymore!!!! Not very good follow through from Management...
Kevin H | Overall Experience- Rating:
- 5.0
Well oiled machine. So many bad examples with Budget, I would never use anyone but U-Haul. Respectful & helpful employees that make you feel like they're not trying to take advantage, but suggest needful things...
Charles G | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Emily C | First Impressions- Rating:
- 4.0
The staff was helpful and knowledgeable. The security features are great and the facility is clean. The carts available for customer use were a perfect help in moving everything into my rented unit.
ROBERT D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
GUSTAVO G | First Impressions- Rating:
- 5.0
I am so thankful for how professional and also friendly every single person was during each step of my experience there. The manager communicated with me promptly if concerns arose and helped me from the beginning to get the kind of unit that would be best for me. The staff explained the best way to be able to recycle the boxes -- paper tape -- and made sure I knew I could return unused boxes with receipt. The space was clean, secure, spacious, easy to get to, including covered parking during wet months. What a blessing! This has been an immensely intense time of my life, and I needed to feel that my possessions were safe while I navigated through, and I felt more than safe. I felt cared for and supported, and I will always be thankful for how everyone treated me even though they could never guess how terrified I was. I wish the best for all of the folks who keep that UHaul center as wonderful as it is.
Claire H | Overall Experience- Rating:
- 2.0
While I was cleaning out my storage unit I was donating a few items and an employee comes riding in on little scooter and sees that I have a mattress on my cart (which I was not leaving because I had read the sign that said you do not allow mattresses to be donated) and yells “you can’t leave your mattress!” Instead of coming and talking to me she just kept riding by watching me as I was leaving the items I was donating just to make sure I didn’t leave the mattress. It would have been a lot easier and more professional to just come talk to me. My other complaint was the letter I got recently about the price increase. When I first started renting the unit the price was $50 and the main reason I stopped was the jump to $70 a month.
Clay O | Overall Experience- Rating:
- 5.0
The GM Mike was great, friendly and understanding. The staff I dealt with today was just as amazing!
SCOTT S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
selena g | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ronald P | Overall Experience- Rating:
- 1.0
Lax security measures (wide open exterior doors during daytime hours) and staffing shortages made for extremely long wait times. Interesting Ogden street crowd popping in the facility during daytime hours, too.
ANDREW B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jacqueline B | Overall Experience- Rating:
- 5.0
Tonya was extremity helpful and hit the job done fast
BRYAN B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ANNA H | Overall Experience- Rating:
- 5.0
I had a great experience with the staff and facility.
rochelle g | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
carrie s | Overall Experience- Rating:
- 5.0
F’ing awesome would totally use again
Aaron S | Overall Experience- Rating:
- 3.0
I could never get anyone on the phone.
Darlia S | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
BRYAN B | Overall Experience- Rating:
- 5.0
Tonya was wonderful to work with.
Jim H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lonn H | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
LYNZIE C | First Impressions- Rating:
- 5.0
Was very pleased 😄 Thank you!!!
Michael L | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Jacqueline B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Emilee S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Adam P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Annie L | Online Move In- Rating:
- 5.0
it would be cool to kinda updated it with the uhual app to have a qr code or when signed in on the app the building will know that you are signed in and the sign in and sign out will know you are coming or going
Cameron A | Overall Experience- Rating:
- 5.0
Customer service was amazing and very helpful!
David H | Online Move In- Rating:
- 5.0
Associates were well trained, friendly and all the facility was kept neat and cleaned.
Irma G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
LORETTA W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ABINADI B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jean T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Cody H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Sincere N | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Maria C | Overall Experience- Rating:
- 3.0
Would be nice if you would give a pro rated refund for not keeping stuff there after only 4 days past the payment, but yall are greedy and just don't care.
Shane S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Rebecca M | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
JEFF H | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
Cory C | Overall Experience- Rating:
- 5.0
All the staff was very helpful and very kind to me I had a couple of problems where I cannot find the key and I found the key finally and brought it back downstairs and they were very nice about that appreciate it the staff very much
julie t | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Beckie D | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Debra C | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Jamie S | First Impressions- Rating:
- 1.0
The staff here are not helpful at all. Always rude. We thought one or two employees were just having a terrible day. However, it’s everyday and only two nice people and one of those quit. We have had friends in with us and they noticed this as well. We won’t do business here again. We will go to other storage rental places.
Jill B | Overall Experience- Rating:
- 5.0
Great job, I would definitely recommend U-Haul in Ogden for all your moving/storage needs.
JEFF H | First Impressions- Rating:
- 5.0
Very very clean, secure, convenient. I am pleased with my experience and time utilizing this facility. Thank you. Very well ran team and facility. J
JOHN K | Overall Experience- Rating:
- 5.0
Everything was as expected. Staff was very friendly, professional and efficient. The warehouse was exceptionally clean!
DAVID M | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
Tracie M | Overall Experience- Rating:
- 5.0
Move in delayed till the 29th.
Shari M | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Linda C | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Larry P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Bonnie M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JANE C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Staysha S | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Sandy H | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
LISA R | Overall Experience- Rating:
- 1.0
You have to get all the way through the processing only to find out that there was an issue from 2005 that they claim there was an unpaid amount owing. Yet uhaul rented to me in 2018 when I moved from Idaho to Utah with no issues. And then you claim that there was an issue when my sister in law went in to rent a uhaul. Your customer service needs a pick up. You had employees rolling their eyes when we were told that the back storage area was open yet when we pulled up the doors didn’t automatically open as it states on the wall
Jules L | Online Move In- Rating:
- 1.0
Sierra, I was a faithful uhaul customer and left because of your poor attitude and the way you treat customers. I thought a company as big as uhaul would hold their managers to higher customer service standards but apparently not.
JODY B | Overall Experience- Rating:
- 2.0
Staff was rude and nobody ever answers the phone
Mariah G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Bonnie N | Overall Experience- Rating:
- 5.0
They helped me in a situation that could’ve been really bad for me but they went above And Beyond to accommodate and help me I appreciate it more than I can express thank you for your compassion
Ambrosia C | First Impressions- Rating:
- 5.0
This Uhaul is a very clean, well-lit, and secured location. Sierra Romero. The onsite General Manager, has always been friendly and professional everyone we've been in there. Will definitely use this facility location again as the need arises.
Sandra W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Margaret B | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Tracie M | First Impressions- Rating:
- 5.0
I will return when I need storage again
Brandie D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jane N | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Joan F | First Impressions- Rating:
- 5.0
Mr. Romero was exceptionally helpful and friendly during the entire process! It was quick and painless, and really a breath of fresh air for us :)
Joe S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Nephi G | Overall Experience- Rating:
- 2.0
Manager is rude unfair shouldn't be a Manager Prejudice. She should be FIRED PERMANENTALLY. SHE IS A THIEF, LIAR AND STEALS FROM POOR FOLKS.
Anna d | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Carolyn L | Online Move In- Rating:
- 5.0
I wish I could remember her name but the woman who helped us was so kind and knowledgeable. I appreciate the help. Thank you!
Staysha S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Cody Q | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Tina B | First Impressions- Rating:
- 3.0
I wanted a muli level storage and instead got a split entry which was located on the second floor and very hard to move items in. The wheeled carts were a nice and useful touch except there is not a way to take things up to the second floor on them....
Jodi W | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
STEPHEN V | First Impressions- Rating:
- 3.0
This facility is not convenient for people who have a whole house to store. We had to get our heaviest items into the unit that was the furthest away!! It was a hassle!
DARCY M | Overall Experience- Rating:
- 5.0
Employees were always very ready to lend a hand, no matter what was needed. And very polite and considerate. Facilities were ALWAYS very clean.
Cherie C | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
Jeffery G | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Richard H | Online Move In- Rating:
- 2.0
I did not know how this facility was set up prior to reserving storage units. It is an indoor facility where everything had to be put on carts and wheeled to your units from the moving truck. We had a 26 foot truck FULL of 27 years of our household items. While trying to cart not only small items but big heavy items we are having to move around other people doing the same thing. In the past, we have always been able to pull right up to our unit and unload directly from moving truck. Also, first thing that same morning I received an email that said one of our units were canceled, but no phone call. I had to call Uhaul two times in order to get answers. Apparently they did not have the size I reserved available and canceled it. I feel they could have called me as I was panicked since I had my entire house I needed to store. I WILL NOT be using this storage facility again.
DARCY M | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
TERESA D | Overall Experience- Rating:
- 2.0
I’ve been renting here for years. The least you could’ve done was to prorate the final month. Renting a uhaul truck was a nightmare. Their customer service line is a joke.
Amy P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Janell D | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
John I | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Matthew S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Roxie S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michael B | First Impressions- Rating:
- 2.0
Customer did not leave a comment.
Troy C | Overall Experience- Rating:
- 4.0
Someone did some minor damage to my vehicle while stored there
MIKE R | Overall Experience- Rating:
- 1.0
I was not happy. I rented a truck and wanted to redeem my free month of storage that you get with a truck rental but the associate said that I had to get the truck from their location specifically in order to do that. I got the truck from somewhere local and expected to be able to have a free month of storage. When I called and talked to an associate nothing was mentioned about having to get the truck from a specific location and nothing was mentioned on the website. It was very inconvenient to have to dish out another 90$ for a storage unit after paying already for a truck.
KIARA C | First Impressions- Rating:
- 4.0
The price of the truck shot up way to much for a $39.00 truck.
VICKY B | First Impressions- Rating:
- 5.0
The staff and manager went well above my expectations every time I called on them for assistance.
Melissa R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Valeria A | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Heraldo g | Overall Experience- Rating:
- 5.0
My experience with Uhaul was awesome. Great customer service. Good prices especially for two units I needed compared to other places! Thank you all for your services! I would definitely recommend Uhaul to family and friends!
Samantha A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Arizona S | First Impressions- Rating:
- 5.0
In what has been one big mess of a move, U-Haul is the company that was able to get me a truck and a in a pinch, a trailer in the last hours and was very, very flexible when I realized my storage needs were greater than I had originally planned. U-Haul has been a bright star and they have earned my loyalty as a customer.
Crystal Y | Overall Experience- Rating:
- 5.0
The location is immaculately clean, the air conditioner is amazing and does an excellent job at climate control. The staff is always helpful and professional. The manager knows what she is doing and is amazing. My only complaint is that for a facility that is supposed to have 24 hr access to a unit I’m paying for, U-Haul wants to charge me additional fees to have actual 24 hr access. That seems like a con. The QR code posted to get more information about 24 hr access leads to a dead web link. The office hours are posted. The facility “open hours” are not posted. I only found out what the facility hours were after having to call the security company to get access to the building because my access card wasn’t working after I got locked out mid move and was unable to at least lock up my unit. I’d have to wait 7 hrs to be able to get back in. Some customers work odd hours, and can only do their moving at night. And with our current heat wave, it’s actually preferable. If I start moving things in and out during “open hours”, I can be locked out of my unit and the building in the middle of my move the moment I walk out the door to put something in my car after 10:01 pm. Or set off alarms while inside the building and have the police called because I can’t turn it off by just swiping my card. That’s an awkward situation that doesn’t need to happen. As long as I have my access card or code, there should be no restrictions on me accessing my unit for the full 24 hrs like ANY OTHER storage company. The building doesn’t “close” right when the office closes. While I appreciate those “extended access hours”, Restricting those hours of access doesn’t make a lot of sense, especially with all the cameras and the heavy duty security system already in place. Wanting to charge extra for that access, without offering the ability to even choose to pay for that option online outside of office hours like what is already available when starting a unit rental contract on the U-Haul website, seems like poor planning. Making that option possible will save existing customers a lot of headaches.
Josh A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
patricia M | Overall Experience- Rating:
- 5.0
This facility and services were fantastic. Storage facility was clean and well taken care of. Customer service was extremely helpful. I highly recommend!
Aaron C | Overall Experience- Rating:
- 5.0
I was there nine years and never had a problem one. And when I went to work in the storage unit everything was perfect.
DEBORAH G | Overall Experience- Rating:
- 5.0
My overall experience was great. My only suggestion is that when you move out and don't have time to go to the office to close out your unit, to leave your storage door open so they know you have checked out and it is vacant. I had two. One with a swinging door and the other with a roll up door. I pulled the roller door down when I vacated. Even though the locks were removed they only checked me out of the unit with the swinging door. That one closed out flawlessly. The other, they didn't easily see it so I had to call and go into the office to ensure that it was closed out. Had I left the door open I'm sure it would have been like the other unit. They sent me a text to ask if I moved out, which I responded yes, and emailed me a close out receipt. The other they didn't do it was clear that they did not know. Outside of that, a great experience.
Lisa M | Overall Experience- Rating:
- 5.0
I had a fantastic experience with this location when I brought my items in from out of town. We’re moving to the area and our place wasn’t ready yet, so I needed a storage unit for a while. Sierra was polite and professional, and took great care of me, despite being very obviously busy.
Michael M | First Impressions- Rating:
- 4.0
The facility was good. A refund of pro-rated fees would have been nice.
DOUGLAS R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MARTIN M | Overall Experience- Rating:
- 5.0
Wish I could have gotten a larger unit but oh well. Great staff. A few times I was loading unloading by myself but there was not a courtesy cart to be found anywhere!? Unfortunate but it be like that sometimes. Overall great place in my experience. Not much I'd change (I can't think of anything rn) maybe making sure the outside loading area is free of the massive amount of bird poop that it was covered in. The floors were really smooth so that was nice too.
Eve L | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
JAY V | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Vickie C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ledicia m | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jeff K | Overall Experience- Rating:
- 5.0
Easy and convenient. Like the facility. Good central location. Staff especially helpful in explaining options
William W | First Impressions- Rating:
- 1.0
I was put on restriction to my unit by the manager who was rude for being in my unit to long .
JAMES M | Overall Experience- Rating:
- 1.0
No comments
Valerie H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
roy b | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Mary J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Danielle B | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Serafina D | First Impressions- Rating:
- 1.0
Had 1 month free cause i used a truck never put anything in it canceled it 3 separate times once that free month was up cause I kept getting harrased about payments and now im still getting harassed and they've started calling my family when I canceled it over a year ago saying I owe hundreds of dollars and your auctioning my stuff well theres nothing to auction its empty and always has been!
Emilie S | Overall Experience- Rating:
- 5.0
Great customer service experience in getting everything I needed.
CURRESSIA W | First Impressions- Rating:
- 5.0
They put toilet paper in the bathrooms, they didn't have any in there for a while. I like having my storage inside the building
Crystal S | First Impressions- Rating:
- 5.0
I was unsure about reputable storage facilities in the area. U-haul is a name I trust. We rented a truck and two units for our recent move. Everything was clean, orderly, predictable, friendly, and convenient. Well done U-haul.
Gwendolyn A | Overall Experience- Rating:
- 2.0
The poor rating is no reflection on the employees at the Odgen facility. It is because of Uhaul’s policies & procedures. I already tried to resolve these issues at corporate level. I would like to thank the staff at the Odgen facility for helping me load my Uhaul when my moving help didn’t show up. The people at the counter were always helpful and courteous. My rating is because of this: I do have 2 issues with Uhaul and why I would not ever rent from them again. I was discouraged when I rented my storage shed & told that I would be getting a military discount after the first month then it wasn’t honored. I called corporate and they backed up the store manager after you state that you support our military. Doesn’t seem that way to me. Also, to pay for a truck for 4 days and have it back in less than 24 hrs & receive no kind of refund for the unused days is messed up. Uhaul is going to immediately re-rent that truck out and make even more money off of it. I can see being charged for the actual number of days you have it + a one way fee. When you put in the destination, Uhaul determined the number of days for the rental. I did not.
Brenda W | Overall Experience- Rating:
- 5.0
Fantastic staffmembers.
AARON G | First Impressions- Rating:
- 2.0
I was a customer of this facility since it was built like 10 years ago and was one of the first customers back when Dahne was the manager. Never had any issues until a couple of months ago dealing with sierra. From the get go she was rude and unfair. The uhaul facility is awesome but that manager there is trash.
FREDDY P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Stevan G | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Angela H | First Impressions- Rating:
- 5.0
Kat was very helpful and staff friendly
Scott P | First Impressions- Rating:
- 5.0
You could put on a map exactly where it is. I still can’t find mine #1979
Amanda C | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Kevin P | Overall Experience- Rating:
- 4.0
I was not clear on where my room was, or how to check in. I asked a girl at the front desk, who though helpful, was very quick to point out how "easy things were" and "most people dont have to ask". Ultimately, I was able to access my room, and after reading a sign board, understand how the keypad system worked. Im very happy with the facility overall, and am glad I chose this location for my things.
Stephanie H | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Brandie D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
CaroleAnn P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kent W | First Impressions- Rating:
- 5.0
Great as always. Especially welcoming move-in 👍
Brock S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kevin P | First Impressions- Rating:
- 5.0
The customer service was very helpful and affordable and friendly I give them above a 5 star rating I'm very satisfied with the skills of the uhaul representative who help me.
Corinna P | First Impressions- Rating:
- 5.0
Happy with my experience with uhaul storage
Randall T | First Impressions- Rating:
- 5.0
They were very nice and very helpful!
Nicole S | First Impressions- Rating:
- 5.0
Very courteous and helpful
David F | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Dana H | Online Move In- Rating:
- 5.0
I was pleasantly surprised when checking pricing and availability and size of storage lockers . I am super pleased that UHaul had available 25'x8' container boxes on property to rent. Very convenient especially with a truck or trailer rental. Thank you David Nordstrom
Chad V | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Scott W | Overall Experience- Rating:
- 5.0
Sierra was absolutely wonderful and professional. I always recommend this place being a realtor here and feel good about it because everyone is so friendly
Shannon P | First Impressions- Rating:
- 5.0
While everything was excellent, I did think it was a tad bit expensive for the amount of space I had.
Donna W | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Shawn C | Overall Experience- Rating:
- 4.0
Exelente
Rosa L | Overall Experience- Rating:
- 4.0
My only reason for not recommending to a friend is that the area of Ogden can get a little strange, I am a single female, often I would be uncomfortable walking to my unit if there were folks gathered outside around the garbage cans and such. I also think it would be great if there was a way to latch the door from the inside while you are in your unit, I understand that you don’t want it locked from the inside, but while I was in The storage unit for whatever reason I was nervous. The staff is incredible, and it is very clean, the area is just sketchy at times.
steffini m | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Vincent L | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
donna S | First Impressions- Rating:
- 2.0
i honestly couldn’t have moved out fast enough. i was treated so poorly by the staff. i called when i moved out & they didn’t record it in the system properly, so i was charged for another month. the overall experience was unpleasant & i will not recommend this place.
Justina W | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Cody C | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Edward l | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Craig B | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
CURTIS R | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
RONALD N | Overall Experience- Rating:
- 5.0
The customers services was very professional and friendly
Mario G | First Impressions- Rating:
- 5.0
Very friendly staff. Very helpful. Quick and very neat area clean.
Bailey R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Lauren C | First Impressions- Rating:
- 5.0
Sierra went beyond her duties to help me find the right space that I needed. She was the reason I stayed there
Ian C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Joesph P | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Craig B | First Impressions- Rating:
- 3.0
Each unit needs a light. Bathroom was gross the one time I had to use it.
Chett P | Overall Experience- Rating:
- 5.0
Very, very nice people. Walked be threw everything.
Marla B | First Impressions- Rating:
- 3.0
I had my unit locked out when payment had been made and so it was frustrating. I wish thee hour to access units were extended. There were a few times I needed to get in my storage and I couldnt cause I needed a blue key to unlock. Then I got a notice about a past due when I had gave notice i was no longer needing unit.
Erica B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sherley B | Overall Experience- Rating:
- 1.0
Disrespectful call center. Office did the usual below average from my experience.
Alex W | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Meagen M | First Impressions- Rating:
- 5.0
Yesterday Which was the 26th. I was supposed to rent a $19.95 truck. My nephew just asked of we could return somewhere in Salt Lake. Then she proceeded to be very rude and said no im not letting you drop it back off somewhere else. He Was just asking. Then I asked how much it would be and she told me. I didn't have that much on my card and I so I took out cash and she very ignorantly told us I told her twice we didnt take cash. So she said have a nice day. But her demeanor was very hostile and rude my nephew said I was going to pay with my card and have me give him my cash. It was the manager on 32nd and Wall. We went somewhere else to get a truck. and all all I was there for is to clean out my storage shed
Ila A | Overall Experience- Rating:
- 5.0
Amin was very nice and took time out to help my find my storage unit. Really nice guy. You should.keep him.
KATIKA P | First Impressions- Rating:
- 1.0
They tell you can that you can access your storage till 10 but really it's till 5 then the qr code for extended hours doesn't work and when you try to call the general manager she'll just ignore your calls till she blocks you and when you let her know you're going to file a complaint she'll evict you even if you just paid rent 5 days ago and she won't give you a refund but she will put a past due payment lock on your unit even though it's up to date worse experience I've ever had and I'll be sure to let everyone I know about how awful it was and how poorly Sierra Kennedy does her job
Felipe G | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
CAMILLE Q | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
George J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Annette C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
BRITTANY H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
jeff p | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kristie M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Stephanie L | First Impressions- Rating:
- 2.0
Customer did not leave a comment.
Roger W | First Impressions- Rating:
- 5.0
My overall experience with my unit and truck rental was great. The only thing I would recommend is giving a military discount on all the product/services and not just a few.
Rochelle T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
GINNI M | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Paul A | Overall Experience- Rating:
- 5.0
You guys were great to work with. I would highly recommend U-Haul of Ogden.
Jackson H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ty H | Overall Experience- Rating:
- 4.0
long lines, long wait and my access card doesn't work most of the time. but otherwise it's a lot cheaper than near storage unit facilities. Over all no issues so far!
Sarah B | First Impressions- Rating:
- 5.0
I am so grateful for the help from the manager at the Ogden facility on Wall avenue! She helped me transfer my storage unit to a bigger unit and that was an enormous stress for me. I was preparing myself to weed through and get rid of items to make it all fit. She freed me of a major headache! Thank you!
Jeremiah w | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Ricardo g | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Lisa M | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Samantha P | First Impressions- Rating:
- 5.0
It looked clean , well managed and safe. I felt good leaving my belongings there.
rochelle g | First Impressions- Rating:
- 2.0
Rude people bad service
Cody C | First Impressions- Rating:
- 5.0
The two who helped us were amazing! The manager and trainee were very helpful and accommodating to our situation. Gave us the information we needed and got it set up quick. Would recommend!
Joen F | First Impressions- Rating:
- 5.0
Very pleasant experience
Michael T | Overall Experience- Rating:
- 5.0
Great staff. Friendly, helpful and very easy to work with in planning unit rents and availability.
David C | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Jackie J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Thomas M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Allie W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ila A | First Impressions- Rating:
- 5.0
The site was affordable and well maintained with carts available for no additional costs. It met all my needs for the 2 months that I stored my extra household goods after a move.
Steven H | Overall Experience- Rating:
- 5.0
So far, couldn’t be better.
john c | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Jerry B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jenae B | First Impressions- Rating:
- 5.0
Fueron rápidos y atentos los empleados .
Sandra G | Overall Experience- Rating:
- 5.0
Thanks
Trina R | First Impressions- Rating:
- 1.0
I received the absolute worst service from Erik Simmons. The man was rolling his eyes and shrugging his shoulders and being indignant towards me despite being a returning paying customer. Mr. Simmons and I were in disagreement about existing damage to a rental truck which he was trying to place blame on me. When I asked to see a picture of the truck prior to me renting it , Mr. Simmons showed me a picture of a completely different truck ! How do I know ? Because the truck I rented has a serial number painted on the truck just above the drivers seat. Mr. Simmons told me the picture was taken on June 18th , 2021. However there was no serial number on the truck he showed me despite claiming the truck had been at that facility for 3 or more years now. I asked Mr. Simmons for contact information and how to begin the process to dispute the damage, he responded by calling the police and describing me as a threatening black man with gold chains and tattoos ! When the cops arrived , they told me I had every right to try to collect that information. Being reduced to negative stereotypical attributes and having the cops called on me for wanting a corporate email is not the service I was looking to receive from Store #720055
marcel p | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Luis j | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Liberty L | Overall Experience- Rating:
- 2.0
There was no way for me to cancel my monthly rental through the app or on the website. So I had to call and wait online forever to get through to someone. I also never received the email (that I was promised) confirming that my rental had been canceled.
Rex P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mercedes S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Donald H | First Impressions- Rating:
- 5.0
Employees at this specific location in ogden went above and beyond to make sure I had a good experience.
CLAYTON M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
DENNIS R | Overall Experience- Rating:
- 5.0
Staff was great. Helpful and courteous! Overall experience all the way from truck rental to storage units was excellent. I Definitely would recommend Uhaul and this storage location to my friends .
Adam P | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Sharene D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tyson a | First Impressions- Rating:
- 2.0
Customer did not leave a comment.
Jessica D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Shelly M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Shelly M | First Impressions- Rating:
- 4.0
Not all the staff were rude, just one lady. Overall I was very happy
Khymm F | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Rusty P | Overall Experience- Rating:
- 5.0
The extended hrs helped me get excess stored on site at night to t to enable truck turn-in on schedule.
Steven H | First Impressions- Rating:
- 5.0
I'm sorry that the people I tried helping were a royal pain in your butt. They showed no respect to the rules or the property and I should have known better than to have helped them. Even when being evicted I was shown patience and respect by your staff. I appreciate you and your facility. Again I'm truly sorry for the lack of respect and consideration the people I helped chose to display. My mistake. Please accept my apologies.
Brendon S | Overall Experience- Rating:
- 1.0
I didn't have a good experience via phone with representatives prior to move in. They lacked customer service skills and technical communication skills. When I started to ask about my storage unit I was hung up on. I believed the first unit I booked to be online move-in accessible, but I ended up not being able to use the online process for that unit, so I ended up booking a different one. This took a significant amount of time to figure out and disrupted my moving schedule. I also ended up getting charged for the first month despite the deal running for first month free if also booking a u-haul truck. Had I been able to discuss my unit prior to move in I maybe would've had a different experience.
Rachael G | Online Move In- Rating:
- 4.0
Only thing is my outdoor storage was not empty that I was assigned to. Ended up getting one inside that was smaller and more money
Leticia C | First Impressions- Rating:
- 5.0
Over all my experience and time with the storage unit was great. The only issue I had was when I had gone in to tell them that I was done with the unit. I had to wait over 20 minutes and at that point I was frustrated and finally left. There was one guy working hard to help a customer in one line. In there other line there was an older woman who was being helped by a clerk and for some reason another staff member was standing there watching that interaction who once looked up and said we will be right with you. There was one guy on the phone helping another customer. Two staff members where just walking around behind the desk. In line there was me and one other guy behind me. After waiting for so long I just polightly asked if I had to stay there or if I could just call in later to close out my account. For three days I tried to call and got looped around the phone system and never actully talked to someone. For as many customers that where in the store 4 of us with 5 or so staff members it seems a bit crazy that there was over a 20 minute wait to be serviced and again it was only 20 minutes because I left.
Shawna C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lynette P | Overall Experience- Rating:
- 3.0
It was well and convenient had carts that you can hall things with made a big difference its clean and we'll taken care of friendly people.
Cynthia D | Overall Experience- Rating:
- 1.0
The manager was very rude an was extremely angry an screwed me out of everything I owed an messed me up on my payments, falsified the paperwork so it looked like I wasn't paying my bills so she could get her boyfriend to get there hands on a very expensive piece of art I had in there an I had a lot of personal things that were important to my children an she had a personal grudge against me since before she started working for you so she got what she want. I'm going to bring up a lawsuit against u haul for harassment and for theft of me stuff in storage thank you for the e you put me thru this is the worst company I've ever dealt with you are theifs crooks
JAY G | First Impressions- Rating:
- 5.0
Uhaul continues to impress me in customer service
Steve P | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Pete G | Overall Experience- Rating:
- 5.0
A pleasure to deal with this facility.
Rose D | First Impressions- Rating:
- 1.0
I did not just move out. I was wrongfully evicted in October and all my stuff thrown away. The manager is the worst person imaginable and being next door to the homeless shelter doesn't help. If you had my stuff and failed to notify me i am suing!
Angela R | Overall Experience- Rating:
- 3.0
Access options are extremely difficult with a trailer. The floor of the interior storage unit was dirty, uneven, and rough concrete. Not at all what I expected.
Tom M | First Impressions- Rating:
- 5.0
Needed storage after selling a house with most, but not all, furniture. This was an ideal solution. Easy process, helpful staff, convenient auto pay.
Doug S | Overall Experience- Rating:
- 5.0
thank you so much for keeping my deceased husbands paintings safe and secure throughout the past 10 or more years. I will certainly use you if the need comes up again.
CAROL S | Overall Experience- Rating:
- 5.0
It was fast and convienent
Lena G | First Impressions- Rating:
- 4.0
My recommendation would be to include if the unit is on the mezzanine or ground level and include a map or something to highlight where the unit actually is. But overall it was far easier than other storage units I had to deal with.
Abinadi B | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Lex J | First Impressions- Rating:
- 5.0
The ladies that worked were always amazing and nice.
alicia o | Overall Experience- Rating:
- 5.0
Uhaul moving and storage is an excellent storage facility and will use the facility in the future if i need again
Randall T | Overall Experience- Rating:
- 5.0
I really like the way they treat they Customer really know that my stuff is safe there thank you
Bonnie N | First Impressions- Rating:
- 1.0
Leaking from roof into the unit Ruining property
JOSEPH D | Overall Experience- Rating:
- 5.0
Peace of mind , clean and safe. Happy holidays . Thankfully . M Crawford
Marlon C | Overall Experience- Rating:
- 4.0
Honestly, staff was a little grouchy, but it seemed a busy day and they were helpful, and that's what counts.
SAREAH G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kale S | Online Move In- Rating:
- 1.0
i rented a unit for $54+ from a helpful young lady, left the facility and returned home. Then I realised that the Unit I had chosen in the facility would not be suitable. I tried to rearrange the unit over the phone, the young lady advised me that she was unable to see what was available and what was not. Consequently I returned a little later to the facility to rearrange the rental and the female customer service rep, Carol, was little more than unpleasant. She was rude, curt and unhelpful. She claimed that the price I had been quoted in the morning of $59+, and that was also listed on the website, was not the price of the unit I requested in place of the original one. She claimed that it was $69+ and had always been that price. She offered no explanation for the price hike of $10, other than that it was the original price. I left and immediately found another provider, with a site manager who has had some customer service training and knows how to employ it. I am happily ensconced at that site Bad choice of employee, U-Haul. I will not return to your facility for any service or product. I will also share my experience with anyone who wants to know where to store their belongings for a lengthy-term (12 months +)
debi s | Overall Experience- Rating:
- 5.0
This was the next best thing to inside storage for our RV. The RV was protected from the elements by the roof but got very dirty on the outside. Dirt/dust was easily washed away with a hose.
PATRICIA C | Overall Experience- Rating:
- 3.0
I made a reservation. Had a reservation confirmation, and when I went to move in, I was told the reservation meant nothing because there weren't any spaces available. I was told it was first come, first serve which I thought the reservation would help with. It didn't. Fortunately, on the day I needed the spot, one did become available and they contacted me and offered it to me, which i appreciate. A bit of a rough start but I do have a spot and i'm sure it will work out just fine.
Robert G | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Steven W | Overall Experience- Rating:
- 1.0
I rented the rv spot for a month but didn't actually use it when I went in to cancel after 2 weeks of renting it to cancel it I was told that you don't prorate and won't refund the two remaining weeks of my rental so now that your going to rent the spot again cause they are high in demand your going to double dip I will highly not recommend you're storage facility to anybody I will recommend people look elsewhere for there storage needs
Jake C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ronald G | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Angelica C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
David J | Overall Experience- Rating:
- 5.0
I would like to thank you all so very much for helping me keep my stuff safe for the I was there you guys were great thank you for working with me when I forgot to pay you guys were always so good and helpful thank you very much
Trina R | Overall Experience- Rating:
- 1.0
The manager Ms. Kennedy is one of the most unprofessional rude people I’ve EVER encountered at a Uhaul. She also took it upon herself to close use for customers to use the restrooms, stating,” I’m tired of putting toilet paper in and having it go missing!” So, with all the money we customers pay she first put a keypad outside each bathroom, then closed the bathrooms with a sign. I think there are laws she’s breaking and secondly she doesn’t own this Uhaul. She also treats customers rudely, she is not a good representative of Uhaul and I hope they replace her. Look at the local ratings for his place, it’s low for a reason.
Robin Y | First Impressions- Rating:
- 5.0
Thank you for the free month. Wish I would have found you first.
Gary P | Overall Experience- Rating:
- 5.0
Excellent service. I was having ALOT of issues with the app when my 1st payment was due so it ended up being late. They were very kind when I explained to them, what issue I was having and even waived my late fees. I have ZERO COMPLAINTS!
Natalie G | Overall Experience- Rating:
- 5.0
Everyone of the personal were absolutely helpful and understanding. I would definitely recommended this facility to my friends.
ralph w | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
kevin b | Overall Experience- Rating:
- 2.0
Staff always got my information wrong and some staff at the desk and on the phone were snippy and rude.
Morgan B | Overall Experience- Rating:
- 5.0
On occasions I saw individuals ride bicycles directly in the facility where the storage was located. It was apparent to me that they didn't have storage inside the facility that didn't bother to check in or out that just rode the bus that goes in are rolled around as they were looking to steal something. Besides that, everything was clean and the staff was very friendly.
Paul M | Overall Experience- Rating:
- 3.0
There trucks are not taken care of
JOHNATHAN T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Clarissa J | Overall Experience- Rating:
- 4.0
My online reservation stated that there would be a lock provided and nothing was in the unit when I arrived. Aside from that, everything was great.
Mitchell B | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Shawna C | Overall Experience- Rating:
- 5.0
Great storage facility, clean, climate controlled and well lit. Staff is always available to help.
nicholas d | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Hayden A | Overall Experience- Rating:
- 4.0
It would if you move out in the middle of the month to prorate the cost
Natalie D | Overall Experience- Rating:
- 5.0
Sierra was very friendly, polite and understanding. She is the perfect choice for manager. Unfortunately I had to cancel my storage unit the same day due to other circumstances. If I need a unit again, I will be back to talk to her.
Greg L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
IDA M | Overall Experience- Rating:
- 5.0
My friend Lana Adams reserved me a 5X10 unit storage. They told her it will be on the first floor we got there its on the first floor upper level. Thank you for helping me U Haul
Susan L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Sheila W | First Impressions- Rating:
- 1.0
Depite Uhaul National showed me having a reservation for a 10 x 10 space, the facility showed nothig for me.
Alfred J | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Mike D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Michelle S | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Jessica R | Overall Experience- Rating:
- 5.0
Very helpful
Verna M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Harmony W | Overall Experience- Rating:
- 5.0
very helpful and courteous customer service. Highly recommend
Randall T | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Lucy C | First Impressions- Rating:
- 5.0
Sierra Kennedy was awesome
Ian C | First Impressions- Rating:
- 5.0
Excellent customer service
Joe M | Overall Experience- Rating:
- 5.0
Clean and spacious storage room and was plenty for me. I like the fact its temperature controlled.
Brigido C | Online Move In- Rating:
- 5.0
I had a really good experience at the wall ave location. And I would specifically like to call out the Manager Sierra Kennedy. She was super helpful and very nice, nice to see that in management.
Chuck Y | Overall Experience- Rating:
- 5.0
I will use this location for all my storage needs.
John t | Overall Experience- Rating:
- 4.0
Good customer service!
Donna R | First Impressions- Rating:
- 5.0
The units are spacious and clean. The staff is amazing!
dianna d | Overall Experience- Rating:
- 2.0
We weren’t given any instructions. The lock on our unit wasn’t taken off and then the alarm went off. We walked back several times due to lack of information. We didn’t know about the check in pin pad
Jody Y | First Impressions- Rating:
- 5.0
We really appreciated how clean and well lit the facility was. We will be using the storage units again. Stacie was extremely friendly, professional and quick to help! Thank you.
Alan D | Overall Experience- Rating:
- 5.0
Very friendly staff
Bart L | Overall Experience- Rating:
- 5.0
Thanks
Kurt P | Overall Experience- Rating:
- 4.0
I think that the policy of no prorating is extreme. 2 days is very unfriendly policy and greedy. 10-15 would be more reasonable.
Suzanne S | Overall Experience- Rating:
- 5.0
I was able to close out over the phone. This was very helpful since I am going through chemo right now.
Roxanne R | Overall Experience- Rating:
- 4.0
For them to explain a little bit better on a check out when you leave your storage unit
Felicia L | Overall Experience- Rating:
- 1.0
Worst nightmare experience ever. The staff are disrespectful, immature, and untruthful with what they tell you. Please if you value your hard earned money.....go somewhere else.
sherry b | Overall Experience- Rating:
- 5.0
Was quick service , knowledgeable and helpful in getting the storage space I needed for my RV . Made me feel that I was the priority of the day ! Thank You. 👍🇺🇸
WAYNE L | First Impressions- Rating:
- 1.0
Your manager is rude. You guys messed up my payment three times in a row and I felt very taken advantage of and disrespected for no reason the entire time I rent a storage unit from you guys.
Jose P | Overall Experience- Rating:
- 3.0
Seemed understaffed I was waiting like 20 mins just to ask a question. But other than that was very well taken care in all aspects.
Ryan R | First Impressions- Rating:
- 3.0
The facility was good but staff did not care about customer service or even being nice. They acted like it was a hardship to even talk to me. Raising the monthly rent was the final straw.
troy t | Overall Experience- Rating:
- 5.0
Other than having to unload a truck full of big bulky heavy furniture down a long hallway of units, I had an amazing experience with Uhaul overall. The people were nice, friendly and very helpful!
dianna d | First Impressions- Rating:
- 5.0
The gentleman that works there at the register is amazing! Solved my issues everytime and was very friendly and efficient
Jessica H | Overall Experience- Rating:
- 1.0
Very bad yesterday the employers told me ill have to go cuz they have to clean the floor today when ill when to ther with my stuff ill enter the number to sing in andthe doors are locked :(
Alicia R | First Impressions- Rating:
- 2.0
2 hour wait for some one to drill a lock pay $50 for a bit just in case one broke. Had the locker for 89 months paying $40.month for $3600. No reason U-Haul could not have keep a key. Unsatisfied!!!
ROBERT S | Overall Experience- Rating:
- 4.0
Storage is well ordered and clean. My only complaint is distance from truck to storage location.
Suzanne S | First Impressions- Rating:
- 5.0
Thank You
Robert F | Overall Experience- Rating:
- 5.0
Excelente
Mariam G | Overall Experience- Rating:
- 5.0
Great customer service!
Matthew B | First Impressions- Rating:
- 5.0
Easy to obtain and cancel.
Linnae S | Overall Experience- Rating:
- 5.0
Very Friendly and very helpful
Cecil M | First Impressions- Rating:
- 4.0
Chrispen and Sue were especially proficient. Just one minor mis-step in the 3,000 sq ft house that was packed--a broken shelf which I am told will be replaced.
Sherley B | First Impressions- Rating:
- 3.0
Better trained staff
Thomas R | Overall Experience- Rating:
- 5.0
Very professional and friendly staff
Bart L | First Impressions- Rating:
- 4.0
They were kind
Lonnie A | First Impressions- Rating:
- 4.0
Overall satisfied. Check out was efficient and friendly. We are very unhappy at the lack of prorated refund for days not used and request that we receive monetary compensation, if at all possible.
Lisa L | Overall Experience- Rating:
- 5.0
Thank you! This was just what we needed.
Candi O | Overall Experience- Rating:
- 3.0
If you get a storage use the inside facility using the outside storage is very inconvenience when you want to get into your unit, the hours to do so are extremely unpleasant.
CHRISTINA R | Overall Experience- Rating:
- 2.0
Manager does not care about staffing requirements. Very slow service because not enough employees.
Richard S | Overall Experience- Rating:
- 5.0
The uhaul facility in Ogden UT was amazing.
Corey R | First Impressions- Rating:
- 5.0
First to be given a months free rental just from using your truck to move was an unexpected advantage... This alone made our move so much more pleasant. Choir staff were all great..
William W | Overall Experience- Rating:
- 4.0
Very friendly staff.
rebbecca g | Overall Experience- Rating:
- 5.0
This is our second usage of your facility. It is as great as the first time. Thank you.
Leslie M | Overall Experience- Rating:
- 5.0
Great service, friendly and helpful clerk. Will highly recommend location .
Jackie J | First Impressions- Rating:
- 5.0
Very helpful
Lucy G | Overall Experience- Rating:
- 5.0
This facility is outstanding, a true reflection on management.
Gary O | Overall Experience- Rating:
- 5.0
From the moment of picking up the truck from the LA area to arriving in Ogden, Utah not one problem and even though it was the largest truck gas mileage was also great. Thank you to all..!
William W | First Impressions- Rating:
- 5.0
Good customer service
Jorge r | First Impressions- Rating:
- 5.0
When in need of a storage unit I will definitely come to uhaul. I love the new security with the garage doors and the recent remodeling that has been done. great customer service. Very friendly staff.
Christopher H | Overall Experience- Rating:
- 1.0
I have never been so rudly treated before the manager. I will tell everyone I know how bad they treat people there and Not go there for storage shed
Rex S | Overall Experience- Rating:
- 4.0
good
mark b | Overall Experience- Rating:
- 5.0
Great staff, very accommodating and extremely secure. Also, can’t beat the pricing for RV storage!!
RYAN F | Overall Experience- Rating:
- 5.0
Pro rate your charges so that if someone cancels their rental one day after it reviews they get some of the rent back especially after renting it long term
Adrian W | Overall Experience- Rating:
- 5.0
Staff was knowlegeable and helpful in setting up my storage unit
Kerry t | First Impressions- Rating:
- 5.0
all ways great
Timothy K | First Impressions- Rating:
- 5.0
thank you
Robert C | Overall Experience- Rating:
- 4.0
The gentlemen that checked us in was very helpful.
Jaymz B | First Impressions- Rating:
- 5.0
Great service
Zack S | Overall Experience- Rating:
- 5.0
the experience was good during the rental time.
Mathew B | Overall Experience- Rating:
- 5.0
The people at the Ogden location were awesome Very helpful, and answered every question i had to the best of their ability. My issue was with another site
Andrew N | First Impressions- Rating:
- 5.0
Very easy to use and reasonable pricing
Christina M | Overall Experience- Rating:
- 5.0
This site was always clean and the staff was always helpful. They were accommodating with refunding my rent when I moved out a day after my payment has processed.
AMANDA J | Overall Experience- Rating:
- 5.0
Trailer was exactly what I needed and worked great. The staff on both ends of my trip were very nice and helpful. Wonderful experience
Zack S | First Impressions- Rating:
- 5.0
You have a very friendly and helpful staff. You treat people with respect and that is much apprciated. Thank you for your help. HAPPY HOLIDAYS!!
Linda Z | Overall Experience- Rating:
- 5.0
I wish I remembered his name. The man with the beard and reddish hair. He was just fabulous. One of the kindest employees I’ve seen and he’s so SO helpful. Thanks UHaul. Excellent job.
Brittanie D | Overall Experience- Rating:
- 5.0
Well organized and maintained, but keep an eye out for squatters
DONALD S | Overall Experience- Rating:
- 5.0
Thank for always have a wonderful facility and wonderful staff! You know what customer service is all about!
SHARON S | Overall Experience- Rating:
- 1.0
The bookkeeping system for rental is horrible!! We had to fight every month about payments. We had 2 two units started on different days so payments never got posted correctly.
Tracey P | Overall Experience- Rating:
- 5.0
Very fair and easy to work with employees.
Gary M | Overall Experience- Rating:
- 4.0
..
Mary M | Overall Experience- Rating:
- 5.0
Daniel was so helpful, and made our experience so welcoming and enjoyable.
Patricia W | Reservation- Rating:
- 5.0
Very helpful when I went in.
shanel a | Overall Experience- Rating:
- 5.0
The employs that helped me were knowledgeable and friendly. when I needed to extend the use of the truck for another day they were very accommodating.
Paul S | Reservation- Rating:
- 5.0
They came through in a great time of need if it wasn't for them I wouldn't have made it thanks Uhaul
Holly B | Reservation- Rating:
- 5.0
We very rarely went to check on any of our things over the three and a half years that our things were in storage. Everything was in great condition when we pulled it out. Everyone was very helpful.
EMILIE L | Overall Experience- Rating:
- 5.0
The staff were helpful and made an effort to accommodate our needs. I have used the service at this particular store and I have been very pleased!
DEBRA D | Overall Experience- Rating:
- 5.0
Surely I will use your services again.
HORACE C | Overall Experience- Rating:
- 5.0
My experience was awsome. Daniel at the ogden store was very friendly and nice. He had great customer service skill's. I would definitely recommend this store. I will use this u-haul store again.
harmony w | Reservation- Rating:
- 5.0
Stop Moving storage shop kudos Toby great everything you need and everything
raymond w | Reservation- Rating:
- 4.0
Double code entry boxes were a little confusing
mikayla s | Overall Experience- Rating:
- 5.0
Clark provided exceptional customer service
Art K | Overall Experience- Rating:
- 5.0
While some staff members weren't on the same page as far as returns and policies, I still felt very well taken care of.
Victoria L | Reservation- Rating:
- 4.0
Very secure.
HOLLY S | Overall Experience- Rating:
- 5.0
It was convenient and very clean
Diane Z | Overall Experience- Rating:
- 1.0
The price was wonderful, the customer service was very helpful. However it took an hour and forty minutes before i was being serviced, by that time they told me oh sorry we are closed for the night.
Joshua E | Reservation- Rating:
- 5.0
extremely friendly and helpful.
Tracey P | Reservation- Rating:
- 5.0
very clean friendly cool great all around
Linda E | Reservation- Rating:
- 5.0
The person who helped me did a great job!
Steve M | Reservation- Rating:
- 3.0
Some staff nice, we pay monthly and use Cashier Check. There were probably only about 3 people that new how to put the check into the system. Last month account was messed up, said late but wasn't.
trevor c | Overall Experience- Rating:
- 5.0
Everything very good service prefect
OSCAR D | Overall Experience- Rating:
- 5.0
Alarms on every storage door. Peace of mind!!!!!
Ronald B | Overall Experience- Rating:
- 1.0
Everytime I went there always heard alarms goin off
chrysta h | Overall Experience- Rating:
- 2.0
Our plans changed a bit and we were going to need the truck longer and wanted to extend the rental contract to the next day (over night) and was told that we needed an additional $100.00 deposite.
Rebecca C | Reservation- Rating:
- 5.0
We have USED this Uhaul facility many times and have always received the best Services.
sidney j | Overall Experience- Rating:
- 4.0
The only concern I have is that the storage area seemed to have a few folks who appeared to be living out of their units. More staff monitoring the area would have made it feel more safe.
GAYLA J | Overall Experience- Rating:
- 5.0
The lady that helped me was very courteous and friendly
CARRIE E | Overall Experience- Rating:
- 2.0
I tried calling numerous times and never could get through, I'd have listed as paid and then get charged a late fees.
Keith G | Overall Experience- Rating:
- 4.0
The AM, Heather, went out of her way to help us with a difficult situation and was very helpful. I would rate the experience with the Manager Sierra as poor as her CS and listening skills are poor.
Lori D | Overall Experience- Rating:
- 3.0
No complaints about anything other than there is always a wait to be helped by the staff.
Audrey R | Overall Experience- Rating:
- 5.0
This was my first experience when I moved to Utah. They were all very friendly and had sense of humors. They were probably glad when I left that day. Lol. I just talk, talk, talked the whole time.
KATHERINE Y | Overall Experience- Rating:
- 3.0
We had no problems,and were pleased with the cleanliness. The hours were inconvenient seeing that it closed at 7pm. I usually don’t get off work until 7pm. Just wish it were open later
pesi l | Overall Experience- Rating:
- 5.0
This was an RV stored for the winter months. I would do this each winter if space was available. Thanks so much
Paul V | Overall Experience- Rating:
- 4.0
A check-in mistake made by a new associate. Another associate caught and corrected it but the mistake cost us valuable time so we could not empty the truck and return it before office closed. :-(
Darrell B | Overall Experience- Rating:
- 4.0
Everything went well, and if I ever had questions, the staff was very helpful.
Elesha A | Overall Experience- Rating:
- 5.0
Thank you!
tracy g | Overall Experience- Rating:
- 5.0
The staff was always very helpful with a smile on their face. Thank you.
DAVE P | Overall ExperienceAdditional Services at this Location
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