Fabulous ex Experience.
John KCustomer Reviews for U-Haul Moving & Storage of Olathe
(about 125th and Mur-Len, NO CUSTOMER PARKING)
Services at this Location:
Contact Us
12540 S Rogers RdOlathe, KS 66062
(about 125th and Mur-Len, NO CUSTOMER PARKING)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Awesome experience. Staff was great
Lance B- Rating:
- 4.0
Everyone from the installation person to the person checking me out were awesome. Except for the manager when I came into drop off the keys. Her customer service skills were lacking as I asked a few questions on when she thinks it would be done. Just could of handled it a little better, all in all the experience was overall great and the install guy did a great job. I would recommend this place to anyone who would ask.
Hal K- Rating:
- 5.0
Customer did not leave a comment.
Michael S- Rating:
- 5.0
Customer did not leave a comment.
Ashley L- Rating:
- 5.0
Customer did not leave a comment.
Torrez B- Rating:
- 3.0
Employees need to be trained in how to manage and handle their equipment. An employee that was bringing the trailer to my vehicle lost control of it and it rammed into the tailgate of my truck, leaving me with a serious dent/scratch and the damage now needs to be repaired. I asked the team there how this gets resolved and was given a business card of the general manager. I reached out to that person today, and they were unaware of the situation (the team on site didnt advise the manager of the situation!). So far, handling this incident has not gone well, and I truly hope that repairs are made without much involvement from me.
Patrick W- Rating:
- 5.0
Customer did not leave a comment.
Roy C- Rating:
- 3.0
I reserved a dolly, but none were available at 9am, so instead of being able to move 3 boxes at a time, I had to do one box and couldn't move heavier stuff, so I wasn't able to finish my move and will have to return to rent again when I would have finished with a dolly. So not having a $7 dolly means I'll pay another $100 for a rental. I'm not happy about that. Also, very busy location with not a lot of staff, long wait time as a result. Not the staff who was their fault, they can only do one person at a time, but more staff is needed.
Michael H- Rating:
- 5.0
Customer did not leave a comment.
Vincent A- Rating:
- 5.0
We're Good
Steve C- Rating:
- 5.0
Customer did not leave a comment.
daniel n- Rating:
- 4.0
Customer did not leave a comment.
Dianne B- Rating:
- 5.0
Customer did not leave a comment.
Gerald S- Rating:
- 5.0
Very quick to get set up and also drop off.
Jean T- Rating:
- 3.0
Customer did not leave a comment.
Stephanie D- Rating:
- 4.0
Customer did not leave a comment.
Stephen B- Rating:
- 4.0
cLEAN THE WINDSHIELD
Cindy G- Rating:
- 5.0
This was a very easy transaction. I rented a 15 foot truck at the last minute of Rogers Road in Olathe and service was amazing. The entire transaction was flawless and easy to Understand. I was in an out within minutes, and I have to say their services are immaculate. Highly recommended!
Wendi D- Rating:
- 3.0
Truck needed maintenance, was clean but did track straight. Ram up a curb in a gentle curve on 127th.
STEVEN M- Rating:
- 4.0
Customer did not leave a comment.
timothy B- Rating:
- 5.0
Well organized team. They unhooked me and checked the trailer in, in less than 5 minutes.
Scott V- Rating:
- 5.0
Customer did not leave a comment.
William M- Rating:
- 5.0
The guy at the front counter was great! Welcoming and very helpful. When I returned the truck, sign said to wait in the truck, but nobody was around so I just went inside. They had me checked in in a minute and I received my receipt by e-mail while I was on my way home. Overall, a very easy process.
Jeff S- Rating:
- 1.0
Customer did not leave a comment.
Shanelle K- Rating:
- 2.0
I needed a dolly and I was not told one was not available. Worker hooking up trailer was smoking a cigar.
Timothy G- Rating:
- 4.0
Excellent friendly employees!
Clark H- Rating:
- 1.0
Customer did not leave a comment.
KIMBERLY H | Overall Experience- Rating:
- 3.0
I reserved an appliance dolly online, only to be told at the pickup location that they don’t have dollys. No notifications about it in advance, only got there to pick up the truck to find that I wasn’t going to have all the tools I needed. I should note I booked the truck at one location and was told after the fact via a phone call (after it said online that it was available) that I had to pickup at a different location (about 20 minutes out of the way). Overall not a great experience. Totally understand that stuff happens, but clearly the website is out of sync with reality.
Josh G- Rating:
- 4.0
Customer did not leave a comment.
Gregg S- Rating:
- 1.0
Showed up and got different equipment than reserved. The truck that was given to me was dirty and smelled of smoke.
Maxwell M- Rating:
- 5.0
Customer did not leave a comment.
Jeffrey B- Rating:
- 5.0
The truck’s suspension was not in great condition. The driver’s door was messed up and was being impeded by damage to the front quarter panel. It made a horrible noise every time it was opened. It often looked like it wasn’t closed all the way.
Jeanne P- Rating:
- 5.0
Customer did not leave a comment.
Lana R- Rating:
- 3.0
Need way more parking. Every space was full and people clogged the whole entry parking since there wasn’t more room for returns.
David C- Rating:
- 5.0
There was a hiccup on returning our trailer (wrong date/time entered). The counter representative was able to correct the error without delay and was very cordial and helpful in getting this issue resolved.
Lane S- Rating:
- 5.0
Customer did not leave a comment.
RYAN F- Rating:
- 5.0
Great customer service - thanks!
Ben S- Rating:
- 5.0
Customer did not leave a comment.
LUIS M- Rating:
- 2.0
The lady on the register did not seem like she enjoyed her job at all, maybe a bad day I don't know. It made me feel really uncomfortable. My truck started overheating and when we looked under the hood there was no coolant at all. Completely empty I was grateful it was an easy fix but I had to buy it. Roadside did say they would reimburse me so that was nice. I used this location before and it was great I don't know what happened.
HEATHER H- Rating:
- 5.0
Customer did not leave a comment.
Kathie E- Rating:
- 5.0
Make sure the trailers are clean, and free of oil!!! Messed up new house carpets…
Marlin W- Rating:
- 5.0
Customer did not leave a comment.
Christy B- Rating:
- 2.0
Cross train your employees so there's not 5 people waiting in line for over a half an hour. Someone can help out. Like the way Quick Trip's employees can all do everyone else's job. Improve the parking situation. Horrible parking lot.
TIMOTHY C- Rating:
- 5.0
Always good, thank you
larry z- Rating:
- 3.0
Customer did not leave a comment.
Curt P- Rating:
- 5.0
Customer did not leave a comment.
Glen S- Rating:
- 1.0
Truck was left dirty with trash in the cab from the last person who rented the truck. The truck didn’t have a furniture dolly or moving pads in the truck. I had to call to make sure they checked my truck in so I wouldn’t be charged for another day. When I called to verify at 3pm my truck had been moved but not checked in. I dropped it off at 9 am on the dot. I’ve always used U-Haul for my moving experiences. But I’m reconsidering next time.
NICHOLAS A- Rating:
- 4.0
Customer did not leave a comment.
William J- Rating:
- 5.0
I've rented from this particular U-haul facility approximately 10 different times over the last 30 years. Each time has been the same, the equipment is there ready to go, and it has performed well each time. No issues to report. Pleasant people to deal with and excellent service.
Terry G- Rating:
- 5.0
Customer did not leave a comment.
Sofiane H- Rating:
- 5.0
Customer did not leave a comment.
Phillip T- Rating:
- 5.0
The Roger's road location in olathe does a great job.
Robert H- Rating:
- 4.0
Could use a larger location
Dwight T- Rating:
- 4.0
There was a long wait to get checked out.
Tom M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
James W- Rating:
- 4.0
Customer did not leave a comment.
KATHY J | Overall Experience- Rating:
- 5.0
Had a great easy experience
justin e | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
derik f- Rating:
- 4.0
Make the online availability more reflective of what is actually available. We'd originally signed up to pick the vehicle up in Spring Hill only to find out that the vehicle was not available there and we had to drive all the way to Olathe in order to pick it up and return it.
Kenneth A- Rating:
- 5.0
Customer did not leave a comment.
Darell B- Rating:
- 5.0
Keep up the good work!
Nafis T- Rating:
- 4.0
Customer did not leave a comment.
Israel R- Rating:
- 5.0
Customer did not leave a comment.
Dennis K- Rating:
- 3.0
If you don't want your items to get wet, cover everything in plastic. Very disappointed that we rented a cargo trailer and it leaked! I would understand if a few items were damp but not dripping with water. Boxes were destroyed made it hard to unload items.
Benjamin J- Rating:
- 5.0
Customer did not leave a comment.
Bayron S- Rating:
- 5.0
Customer did not leave a comment.
joe m- Rating:
- 4.0
It's was very busy. Need more space for drop off, pickup, and vehicle parking. Employees were very friendly and helpful.
ernest c- Rating:
- 2.0
The manager could use some social skills and a shower.
Mike D- Rating:
- 4.0
Customer did not leave a comment.
DOUGLAS E- Rating:
- 5.0
Customer did not leave a comment.
DEVIN P- Rating:
- 5.0
Y'all are at the top of the game. Y'all do an excellent job and need to be commended for the outstanding job the team does. Friendly service and lots of patience for those people that want to be difficult. Always trying to do what's right regardless of the stupidity shown by the customer. Great service at a great location.
Darell B- Rating:
- 1.0
The first U-Haul they gave us had a radiator light on and then when we returned it, they gave us another U-Haul, and this one had a wheel light on the general manager at this location was very rude from the very beginning. Also the second U-Haul that we ended up just taking had a bald front right tire, the alignment was terrible. It veered to the right, and shook so bad you couldn’t even see out of the mirrors. It was dirty with cigarette ashes and dog hair. The lock on the back did not work just seem like they overall did not care and did not maintain their equipment.
Spencer O- Rating:
- 5.0
Customer did not leave a comment.
Jill P- Rating:
- 3.0
Did not have time to actually inspect van , personnel urged me to quickly move us other customers for wanting to get out of the lot
Brenda L- Rating:
- 3.0
Have better equipped trucks that are not rusty and not hard to get the truck door for the storage part open and have trucks that are easy to Start up
Chaunzetta B- Rating:
- 4.0
Customer did not leave a comment.
ECHO N | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jeffery E- Rating:
- 4.0
Had to drive back because the packing blankets were left out. They adjusted our mileage accordingly
Kevin Y- Rating:
- 5.0
Customer did not leave a comment.
THERESA G | Overall Experience- Rating:
- 5.0
Website needs to show the equipment that is available. Website showed no car trailer available, I called and it was available. Great service when I called. Thank you!!
William F- Rating:
- 5.0
Customer did not leave a comment.
John C- Rating:
- 5.0
Customer did not leave a comment.
Melinda H | Overall Experience- Rating:
- 5.0
The rental process went off without a hitch. The trailer was there as promised and the staff was very pleasant to deal with and competent.
Jeff A- Rating:
- 4.0
Customer did not leave a comment.
STEPHEN L- Rating:
- 3.0
Never entered the building guy just asking if I was okay with an emailed receipt (yes) then told me I was good to go Looked like repairs were being made to the property near buildings entrance
Dave D- Rating:
- 5.0
Customer did not leave a comment.
Linda J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Diane B- Rating:
- 5.0
Everything went fine, easy trailer hook up and removal upon turn in. Much appreciated.
Charles T- Rating:
- 5.0
Customer did not leave a comment.
JEFF W- Rating:
- 5.0
Customer did not leave a comment.
Omo A- Rating:
- 4.0
Customer did not leave a comment.
Linda C- Rating:
- 3.0
Fix your app and software.
Brad D- Rating:
- 4.0
Customer did not leave a comment.
Rhonda B- Rating:
- 3.0
Customer did not leave a comment.
morris g- Rating:
- 3.0
Location convenient and price was good. We did not get reimbursed for driving less than expected, like they said they would. The starter was also acting up which made us lose time each stop. But the process was hassle free and we got the job done.
Michelle S- Rating:
- 5.0
Customer did not leave a comment.
Vicki M- Rating:
- 5.0
Customer did not leave a comment.
Regan M- Rating:
- 5.0
Customer did not leave a comment.
Daniel J- Rating:
- 4.0
Customer did not leave a comment.
Krista M- Rating:
- 5.0
The truck engine sounded weird with a lot of noise but I guess it’s one of the oldest brands there
David W- Rating:
- 5.0
Just wanted you to know that my experience was great. The staff was informative and professional. I was in and out without any issues. Glad to due business with you. The young lady who at the counter was excellent. Thank you
Fred M- Rating:
- 5.0
Customer did not leave a comment.
Wilfredo M- Rating:
- 5.0
Nice people.
Ray G- Rating:
- 5.0
good staff.
Mahesh K- Rating:
- 4.0
Dan fixed the chain hook I was on the way. Great service.
Darell B- Rating:
- 4.0
Very helpful.
Matthew N- Rating:
- 5.0
The team on-site dispatched the vehicle I reserved very quickly as well as when I returned it. Great facility and staff.
Daniel Q- Rating:
- 5.0
Customer did not leave a comment.
ZACHARY H | First Impressions- Rating:
- 5.0
Everyone it's was very friendly am happy with
Maricela R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jerry W | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
kevin p | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Calvin R | First Impressions- Rating:
- 1.0
Mice riddled unit. Furniture damage from mice teeth. Ceiling Insulation falling damage. Most all belongings ruined.
Michael W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
TIM J | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
sue W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Harley S | Overall Experience- Rating:
- 5.0
Quick and easy!
Lisa O | First Impressions- Rating:
- 5.0
The manager always took extra time to make sure I felt like I was the only person on site. My mother is in the nursing home next door & needing extra space while renovating . Uhaul was not only convenient but so extremely considerate about the situation. Thank you!!
Ylonda B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Christopher B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Christopher B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Janice B | Overall Experience- Rating:
- 5.0
Entire facility is too crowded and often impossible to get around buildings due to parked trucks and people moving in and out. Signing in and out would be more convenient if could be done without getting out of car.
penny s | Overall Experience- Rating:
- 5.0
Very professional
maurice m | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
Cheri M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
CYNTHIA M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
MARIA E | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Andrea F | Overall Experience- Rating:
- 4.0
Mice ate through my new bedroom furniture even with rat traps inside. Us there recourse for damage?
MELYNDA H | Overall Experience- Rating:
- 5.0
Courtesy carts were often absent Trash or other people’s leftovers from storage was left in main floor storage space for over a month. These comments are more about the other tenants 😉
Robin J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Rod S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Robert H | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Nicholas G | Overall Experience- Rating:
- 5.0
Easy access off of the frontage road. UHaul staff very friendly and accommodating. Will definitely use again in the near future.
Cindy G | Overall Experience- Rating:
- 3.0
I had a truc and 2 cars in the storage getting loaded up and when we were leaving the gate was not a motion gate and ended up hitting the truc we were moving in.. nothing got messed up but I do feel like there needs to be some type of motion sensor so that doesn’t happen.. and it closed on the same truc twice and with the traffic that was in the parking lot we had to go slow
Dontez S | Overall Experience- Rating:
- 5.0
It was just time to move so needed my stuff, otherwise I really liked this storage unit. If I ever need another unit I will come back
Jennifer H | Overall Experience- Rating:
- 1.0
Manager at the olathe locatio, right off strang line absolutely the most rude lady, i mean seriously i hope nobody in life Has terrible circumstances come up in life and cannot pay FOR LESS the 3 weeks late, letter after letter of her threatening to sell off your belongings and for a parking lot that gets redone once a month and YOU CANT EVEN access your belongings but nope bills keep coming and her harassment continues i am and will pass the word around this store for sure and her not to use and find anyone else but her and this store! Very sad and terrible experience and i have talked to others that had similar experiences, just sad!
Joseph U | Overall Experience- Rating:
- 5.0
Both units were dirty not cleaned out by previous tenants
MELYNDA H | First Impressions- Rating:
- 4.0
Uhaul trucks parked right in the way trying to load into the storage unit and the same when I was moving out
Daniel J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ronnie R | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Adam M | Overall Experience- Rating:
- 5.0
I stored my grand piano there for 4 months in a climate controlled unit. Everything was perfect. Love the staff, they do a great job. Thanks
Carolyn P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Robin J | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Daryl H | First Impressions- Rating:
- 5.0
Baily is amazing. She would always be there to help me with my storage needs.. Thank you..
Stacey B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Vicki S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Adam M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lana B | Overall Experience- Rating:
- 3.0
No refunds if paid 5 days before miveing out.
KEN B | Overall Experience- Rating:
- 5.0
Exceeded all expectations and made the move so much simpler.
ANDREW D | Overall Experience- Rating:
- 5.0
Staff is always friendly. Great experience
Sydney M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Amy B | Overall Experience- Rating:
- 5.0
Did not seem to have our reservation that we made online but were able to accommodate us and very helpful!
VICKI S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Lauren B | Online Move In- Rating:
- 2.0
30 gallon vertical air compressor was MISSING from my locker. I cleaned out all my belongings and notified the staff and he shrugged it off as if it didn’t happen.
Matthew E | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Benjamin H | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
BRADLEY S | Overall Experience- Rating:
- 5.0
The staff was very helpful. There was a new employee being trained during the check in process . The trainer was patient, knowledgeable & professional.
Richard G | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
bridget m | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Tiffany H | Overall Experience- Rating:
- 3.0
The gentleman was polite and knowledgeable. However on the next day when we visit, the general manager was rude to her colleague, the new employees that were shadowing her, and I. Overall, good location but customer service has room for improvement. Thanks
Bao P | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
KELLY L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Janice S | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Kelly H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michael C | First Impressions- Rating:
- 3.0
The associate there when I was moving out of my unit was rude, dismissive, and non-responsive. My son shared she treated him similarly when he tried to interact with her. If I need additional storage again, I’ll search elsewhere.
William S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
marcell f | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Victoria C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Marilyn I | Overall Experience- Rating:
- 5.0
Great place and our stuff stayed in good condition. Staff was always great too. Thanks
Kevin B | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Michael R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Benjamin H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
KELLY L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Ashley N | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
JESSICA M | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
ELIZABETH H | Overall Experience- Rating:
- 1.0
This facility is a disgrace.
rebecca d | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Christopher S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
marcell f | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
CHARLES H | First Impressions- Rating:
- 5.0
Very friendly, helpful
CAROL N | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
MARCY M | First Impressions- Rating:
- 5.0
Lost reservation John made. Mrs Van was very helpful and efficient!!
Ylonda B | First Impressions- Rating:
- 5.0
We so appreciate the customer service at this location, the manager was amazing and very friendly! Everyone was so helpful and nice, we were very surprised!! We love how we were treated from beginning and finish! Absolutely professional and the kind of place you want to always go back to. Thank you, we're grateful for the service.
Manisone K | Overall Experience- Rating:
- 5.0
Ladies who assisted me were great. Very helpful
REGINA W | First Impressions- Rating:
- 4.0
First of all, Bailey is the best. She took care of everything she said she would. For that reason, I will always continue to use UHaul. She is a supreme asset for your company.
Tom M | Overall Experience- Rating:
- 5.0
The storage facility earns an “excellent” rating but the national network and online billing need attention. They are cumbersome and unnecessarily delay action and reaction.
CONNYE G | Overall Experience- Rating:
- 3.0
Feel unit prices/large fees were a bit excessive, especially with price comparison to other storage facilities. Would probably recommend to price shop before choosing Uhaul. Also entry to storage area was always more difficult than it needs to be (entry keypad not accessible from car, remotes never worked, drive needs refinishing, difficult pathway to maneuver car around building to get to storage area (too many trucks parked in odd locations)).
AMY B | Overall Experience- Rating:
- 5.0
Bailey and her entire staff provided outstanding customer service! Thank You and I will recommend
Chris T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
chyanne v | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
ELIZABETH H | First Impressions- Rating:
- 5.0
Good company and good people.
Federico I | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
danny w | First Impressions- Rating:
- 5.0
I like this location because it is managed well. When I purchase boxes and supplies someone usually helps take it out to my car. They have a good selection of packing supplies on hand. Discount on box bundles. Refunds on unused boxes with receipt. Staff is friendly and helpful. Managers Bailey and John are great!
Tracy T | First Impressions- Rating:
- 2.0
Customer did not leave a comment.
Britt L | First Impressions- Rating:
- 5.0
The staff at this facility were extremely pleasant and very helpful. I would highly recommend renting a U-Haul and getting a storage unit at this location.
angela h | First Impressions- Rating:
- 5.0
The facility was excellent as we're all the staff. The manager Bailey was always helpful, above and beyond.
ron g | Overall Experience- Rating:
- 5.0
Excellent service. Thx
Chad J | Overall Experience- Rating:
- 5.0
I have been a regular customer for years and have only great things to say about this team. Thank you!
Apricus Q | Overall Experience- Rating:
- 5.0
Great service, friendly staff, very accommodating.
mike t | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Samantha S | First Impressions- Rating:
- 5.0
Great customer service
Chris T | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
kara d | Overall Experience- Rating:
- 4.0
I had a great experience with the staff and units. Any problem that occurred was handled quickly
Nikki T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Nicole C | Overall Experience- Rating:
- 5.0
We love Bailey and her team!!! She is so sweet, friendly, helpful…awesome!!!
Diane B | Overall Experience- Rating:
- 5.0
First time to use u-haul storage due to move. Surprisingly affordable and convenient.
miles h | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ISLEY S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Richard l | First Impressions- Rating:
- 5.0
I enjoyed working with this local U-Haul. They are great. However, the 800 number when you call in is awful and I know I am rating Olathe but unfortunately the parent company makes my review a lot lower. If I can't talk to the local branch, I would not use U-Haul.
jake D | Overall Experience- Rating:
- 5.0
The nice lady that checked me in was awesome unfortunately she wasn’t there when I checked out. She was professional and friendly and knowledgeable. My check out was smooth and fast again the staff were amazing. Very secure storage well lite and clean units. They will take care of you.
chris f | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
john p | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kay R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kaylen K | Overall Experience- Rating:
- 5.0
The staff was awesome, especially Bailey. She went above and beyond to assist us and answered every question we asked. I will definitely used them in the future!
Andrea F | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
kyle h | Overall Experience- Rating:
- 4.0
Staff was very helpful and professional.
John W | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Paula M | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Christopher J | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kaitlyn M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
James M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
James W | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
chris h | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Steven R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kaitlin L | Overall Experience- Rating:
- 3.0
Guy that works front desk in the morning is super rude. Gate code didn’t work 3 4 times. Other then that it was fine.
DONALD O | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Lenah I | Overall Experience- Rating:
- 5.0
I thoroughly appreciate the Olathe team. Colleen and Bailey and the rest of the group worked with me during some tough situations and they have always been above and beyond in professionalism and kindness. Thank you
Dennis W | Overall Experience- Rating:
- 5.0
Wonderful! The unit was clean and the facilities were exceptional. Bailey was a pleasure to work with!
Shawn D | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Vicki B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ELISSA C | First Impressions- Rating:
- 5.0
great!
shannon h | First Impressions- Rating:
- 5.0
I rented a storage space in 2013, in order to house the remnants of my Mother’s estate. A decision on what to do with these things was finally accomplished. The facility, workers and management were all greatly helpful, empathetic and supportive, as well as patient with all my comings and going. I will be eternally grateful!
MICHAEL A | Overall Experience- Rating:
- 1.0
When I came in there were no employees in the store. When the lady finally came out I approached the counter and let her know that I was there to complete my reservation for a storage unit and to drop off my truck. She very rudely told me she did t have any of the units that I reserved, when I asked about the available units she continued to be rude. I calmly asked her to stop being so rude and that she should treat her customers as if she were the GM, not the way she was treating me. She then told me that if I didn’t change my attitude, ( which I didn’t even have, tho I am very close to showing up and having one after yesterday) she would refuse my service and send me elsewhere. I was baffled that she would act this way. Serious retracing needs to happen
Kyle M | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
TRACY E | First Impressions- Rating:
- 5.0
Thank you, well deserved,
Reba M | Overall Experience- Rating:
- 5.0
Clean and greaT PEOPLE
Hadley S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
GREGORY R | Overall Experience- Rating:
- 5.0
Great service, great prices!
latoya b | First Impressions- Rating:
- 5.0
Some of the best customer service I have experienced anywhere…
Jordan R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Marilyn I | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Chris S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sherronda M | Online Move In- Rating:
- 5.0
Very helpful group of people Thank you
Kent L | First Impressions- Rating:
- 5.0
Thanks.
Robert L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
mary l | First Impressions- Rating:
- 4.0
Could have used larger storage facilities. I had to rent two storage units.
Deatra M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Pamela M | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Michael B | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Johnnie P | Overall Experience- Rating:
- 2.0
My storage unit was infested with mice the pooped and urinated all over my things I'm not happy at all
PASSION M | Overall Experience- Rating:
- 5.0
Busy place but the storage units were great! Really clean, had a trap for rodents, climate control was really nice. 24 hour, color security monitoring was nice to see too!!
Joseph B | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Jacqualine W | Online Move In- Rating:
- 5.0
Blonde lady was a huge help at the Olathe location. Even though they were busy she took the time to help me with a second storage unit I needed. Great staff!
Karmen B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
brad k | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
rosco e | Overall Experience- Rating:
- 4.0
I did not receive emails about my payment being due each month m, it was not consistent which caused me to be late on one payment and receive a late fee. Consistency would have been nice.
Kendra L | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
CRYSTAL P | Overall Experience- Rating:
- 5.0
Bailey took care of me and got me a truck and 10 x 10 unit. Very professional and polite experience. Thank you!! Jason H
Jason H | First Impressions- Rating:
- 5.0
Overall very enjoyable experience
genora j | Overall Experience- Rating:
- 5.0
Great staff. Very informative and helpful when moving in and out.
Brian M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Robert H | Overall Experience- Rating:
- 3.0
It is difficult to get in contact with anyone. The wait on customer service is always long no matter what and the line inside the store is long as well
Michael S | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Jason M | First Impressions- Rating:
- 4.0
Our code did not work when we showed up to unload our truck and the office was closed. It had to be unloaded the following day and the additional trip caused us to go over by a few miles. We got charged for the miles over (it was not very much). Other than that our experience has been good.
CRYSTAL P | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Paula M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Alisa B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
kara d | First Impressions- Rating:
- 5.0
I had a wonderful experience for a first time storage user. I am very satisfied with my experience
Michelle C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
chris f | First Impressions- Rating:
- 4.0
Staff was incredibly helpful and friendly. Facilities are clean. The only thing we struggled with was the main access door to our storage area (not the unit but the area); constantly opening it was a challenge and some of the items on the cart were too large to fit through the doorframe. But overall, great experience!
Krystal K | First Impressions- Rating:
- 5.0
The staff has been very helpful and friendly each time I've dealt with them. The facility is clean through out and organized.
BRITTANY W | First Impressions- Rating:
- 5.0
Gracias por toda uds. ayuda
Steven L | First Impressions- Rating:
- 5.0
Maybe ask the customer what the needs are. Some people do not know how large unit they need
Michael S | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
jim w | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
shaniko t | Overall Experience- Rating:
- 5.0
The people working at U-haul were fantastic. So helpful.
Janet M | Overall Experience- Rating:
- 5.0
The staff at this location were very friendly and helpful. Nice facility as well.
Brian M | First Impressions- Rating:
- 5.0
Well run and a pleasure to use. It can get crazy at times with trucks and trailers everywhere, but usually fund a way around to get to my storage area. Love the Mgr.
ROBERT O | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Michael B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Cindy G | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
David G | First Impressions- Rating:
- 5.0
Keep up the good work
Lamar K | First Impressions- Rating:
- 5.0
Im new to the area and everyone is very friendly. They go above and beyond
shaniko t | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Erica E | Overall Experience- Rating:
- 3.0
Employees shouldn’t park in the storage unit area. We had a long bed truck and a trailer and it was almost impossible to swing wide enough to get out of the gate without hitting things. Had employee vehicle not been parked in the storage unit area, it would have been so much better! But otherwise, the unit was clean and damage free.
Cheyenne F | First Impressions- Rating:
- 5.0
Very nice place clean I would recommend it to all my friends
bruce b | Overall Experience- Rating:
- 5.0
The gentleman that assisted us was very friendly and helpful
Kendra L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Linda J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Julie B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
PAUL M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
kirk R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
robert k | Overall Experience- Rating:
- 5.0
Clean and well maintained facility. Staff was super friendly and helpful. Easy to get to location and well laid out facility.
celeste c | Overall Experience- Rating:
- 5.0
Super helpful and very friendly. Facility was well maintained and organized.
celeste c | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
PAUL M | First Impressions- Rating:
- 5.0
The staff is super helpful and friendly. I had my items stored for almost two years, and never had a bad experience with accessing my storage items.
Kelly D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
AUSTIN P | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
robert k | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Erica E | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Bobby M | Overall Experience- Rating:
- 5.0
I have absolutely nothing poor to say upon the facility or the staff. Everyone was always helpful and willing to assist when needed. The price was not a driving factor for my departure from the facility but a lower cost would be my only constructive criticism. That being said, I understand the market and it was comparably priced to others in the Olathe/Johnson County Area. Thanks for the years of help!
ADAM E | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
PASSION M | First Impressions- Rating:
- 1.0
Uhaul forces you to book online, I tried to call the toll free # and was on hold for greater than 40 minutes and then had to give up due to an appointment. I did not get the truck I ordered or the pick up location that I requested. That was rectified when I had to call, but was given a local number. On truck pick up, I was informed that they did not have the furniture dolly that I reserved. I reserved a 10x15 storage unit. When I arrived to unload, I was told that a unit of that size had not been available for months. I was frustrated because I was forced to order online an nothing I ordered was actually available. I questioned the person helping me and it was obvious that she could have cared less about my frustration. I asked to speak to the manager and I was told they were unavailable. I asked when they would be available and told they did know. I asked when I could call and was told the manager was on vacation. I asked when they would return and told by the extremely unhelpful employee that they didn’t know when the manager would be back from vacation. Really? To top things off, the 10x10 unit that I had to use, was very dirty. The floor was dirty and there were cobwebs throughout. I wish I had bought a broom. I did not expect it to be spotless, but I expected debris to be sweep out. Overall, I did not get services ordered or expected. It was a bad experience and the apathetic employee was ridiculous. It will be along time before I use Uhaul again. Customer service matters and I felt misled. My frustrations could also have been lessened with better communication.
Kathleen G | First Impressions- Rating:
- 5.0
Great place, always super busy.
Cody N | Overall Experience- Rating:
- 5.0
N/A
ANTHONY L | Overall Experience- Rating:
- 5.0
The initial rental started off a little sketchy with used pads in the trailer but a quick call to customer service had that issue taken care of. The trailer was just perfect and a surprise 1 month free storage was icing on the cake. The folks at the Olathe, KS were super accommodating so all in all it was a great experience!
ROBERT O | First Impressions- Rating:
- 5.0
The staff was courteous and friendly as well as being helpful.
jim w | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
TODD W | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
David R | First Impressions- Rating:
- 5.0
All staff is great
Tammy H | First Impressions- Rating:
- 3.0
There were trucks everywhere including in front of the door where I wanted to unload. I unloaded then when it was time to leave the gate was closed. The keypad would not except my code. The office did not answer using on the call button on the key pad. I tried phoning ling the office, got put on hold & never did get a human being. Finally a lady came out to move a truck. I leaned on my horn to get her attention. She was angry! I was too since I'd been trapped for 10-15 minutes behind your fence. She yelled at me to enter my code to which I responded I had done that (several times). She stomped over & pushed some buttons. Finally, I was free! This is not my first rental from this facility. My son says I should have gotten a card to the gate. He has one from when he rented las Sept. Overall, this was not a good start to my latest rental.
Pamela M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Claire G | First Impressions- Rating:
- 5.0
Philip was very friendly and helpful.
Bernaditta S | First Impressions- Rating:
- 5.0
Saved the day!
Melinda B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Alique B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Chad S | First Impressions- Rating:
- 5.0
The staff was great. Friendly and very helpful answering questions. Acted like they really enjoyed their jobs.
kirk R | First Impressions- Rating:
- 5.0
Loved working with the people here. Great facility!
LISA M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Staci D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Deidre J | Overall Experience- Rating:
- 5.0
Beyond happy with my experience. Especially clearing out the storage. The guys were extremely friendly, helpful, and patient despite the customers. Very very respectful. I actually wish I still had a unit to rent just so I could encounter them occasionally because it’s refreshing to have wonderful decent humans with hearts in this world right now. I’ve always had a good experience at this uhaul but it’s been made so much much better. And Bailey is such a sweet sweet spirit. This place is just a little place of heaven called uhaul.
Ululani F | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
laura o | Overall Experience- Rating:
- 5.0
All persons I came in contact with were super helpful and friendly. I have rented from this location several times and I have NEVER had an issue
KARL S | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
MICHELLE T | Overall Experience- Rating:
- 5.0
Great people to help you.--Thanks
emmett c | Overall Experience- Rating:
- 5.0
Everyone was so helpful and polite! It made the experience less stressful. Thanks for being awesome.
Len H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Hansford W | Overall Experience- Rating:
- 5.0
Bailey was extremely helpful in getting me set up and recommending products to help with my move.
Paula F | First Impressions- Rating:
- 5.0
I have never been treated better by a business. The GM, Bailey, was the most professional person I’ve had the pleasure of doing business with in a very long time!
RON M | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
douglas C | Overall Experience- Rating:
- 4.0
I had an issue with the passcard that took several attempts to fix.
Teresa H | First Impressions- Rating:
- 5.0
Due to the pandemic I needed to storage unit longer than expected. The staff was always helpful, competent and kind. Thank you.
Elisa G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Hansford W | First Impressions- Rating:
- 5.0
I have rented from this location a few times (as well as from other locations) and this one is by far my favorite. Staff is great.
Chris C | First Impressions- Rating:
- 4.0
They really need to make ramps going into the climate control facility. Having the step going in there with a dolly makes it extremely difficult.
ryan r | First Impressions- Rating:
- 5.0
Great facility, clean and secure!
SHANE B | Overall Experience- Rating:
- 5.0
My experience with U-Haul was excellent. Bailey was so nice and helpful. At the last min I needed a storage unit and they were able to accommodate in a quick no hassle process. I would highly recommend this location.
Janet s | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mary F | Overall Experience- Rating:
- 5.0
Assistant manager was friendly, helpful and efficient.
Rhea H | First Impressions- Rating:
- 5.0
Shelby set up my reservation and worked with me to make a perfect solution. Bailey checked me in quickly, she obviously knows what she is doing.
Stephen J | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Kara Z | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jeff N | Overall Experience- Rating:
- 5.0
Everything has gone as expected in addition to excellent and friendly service.
john g | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
jamie r | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Austin P | Overall Experience- Rating:
- 4.0
The associated were all fantastic. The locker itself was super clean. Getting in and out of the facility was a huge challenge in patience. Went there 6 times over the month. Each time was a chore. At least one day I had to wait over 8 minutes to get the driveway clear so we could get to the unit. They need a separate drive to the storage facility. Other than that a great experience.
ROBERT O | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DEAN G | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
JEFFREY L | Overall Experience- Rating:
- 5.0
I had tried multiple times to rent a storage unit online with no success, always an error when trying to pay even though my bank account was being charged, so I went to the location. The first person couldn't help me so I waited 20 minutes or more. Bailey then helped me get a unit within a few minutes. I know they were all very busy, but Bailey treated me with genuine kindness and true customer service. Thank you!
Jon J | First Impressions- Rating:
- 5.0
We were in car accident, Bailey really took care of us! And relieved a lot of trouble an stress. May her days be blessed and long, Thank you Bailey
Judith C | First Impressions- Rating:
- 5.0
Only problem is trying to get around all the trucks and people renting trucks to get into the storage area. Can be very congested. Otherwise mgr Bailey was awesome and very helpful!
ROBERT O | First Impressions- Rating:
- 5.0
The associate that helped me was fantastic. Super through, and really cute too!
ROBERT O | First Impressions- Rating:
- 5.0
Bailey was extremely helpful, friendly, and assisted me with getting the correct trailer and storage unit size.
Chris S | First Impressions- Rating:
- 5.0
Everything from check-in to check-out went smoothly and Bailey was a great help and very patient with my 86 year old Uncle. We appreciate her service. I also appreciate U-Haul practicing safe distancing so well.
Eric P | Overall Experience- Rating:
- 5.0
The staff member who helped me was very friendly and helpful. Great service.
BETH W | First Impressions- Rating:
- 5.0
Once, when my scan card was de-magnetized, and I couldn't get to my storage unit outside of office hours, I called customer service and the staff weren't very helpful. I ended up having to leave the place with all my stuff loaded in my trunk and drove around with a stuffed trunk all day. My experience at U-Haul was EXCELLENT, but I wish there were a way to remotely open and close the door outside of office hours for someone who got their card de-magnetized/stolen/lost.
rachel m | Overall Experience- Rating:
- 5.0
Customer service is fantastic at this location, and the actual facility is well kept
Felisha A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Nicole P | Overall Experience- Rating:
- 4.0
Thank you for renting us the space .if we haft to come back again we was told we could that a good thing to know thanks. have a bless day .
dale r | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Thomas S | First Impressions- Rating:
- 5.0
Great place. Always busy. Good people.
Jerry G | Overall Experience- Rating:
- 2.0
Staff was very good. However the storage unit was a mess--had not even been swept out. I had a hired crew waiting to unload so went ahead and accepted--otherwise would not have accepted.
Jay M | First Impressions- Rating:
- 3.0
The employees at this facility were very nice and helpful. The average rating is due to our outdoor unit was NOT swept out. This unit is advertised as 15" long, but it's only about 13.5" inside.
john e | First Impressions- Rating:
- 1.0
The 5x5 unit 1202 is full of dead crickets!! Try sweeping it up prior to renting it next time.
Diana S | First Impressions- Rating:
- 5.0
Great experience at a stressful time in our lives. Thanks for the easy and friendly process.
Ryan P | Overall Experience- Rating:
- 5.0
The guy that helped me was very friendly and explained everything to me I will recommend you all to friends. Thank You !
michelle A | First Impressions- Rating:
- 1.0
I am not happy. This was the most horrible experience I have ever had. On top of this being a rough time in my life the service I was promised and what I received were two entirely different things.
valencia b | First Impressions- Rating:
- 4.0
Fast and friendly service! Like the check in after hours— very convenient
Darcy M | Overall Experience- Rating:
- 5.0
Everything went well during the time I used this storage facility.
EDGAR N | Overall Experience- Rating:
- 5.0
Dale is a notch above! Keep him around!
Stacy C | Overall Experience- Rating:
- 2.0
Employees cars blocked our shed every-time we went to get things out after our house was repaired from a fire. Also, the parking lot is overcrowded with trucks and trailers. Gate was constantly bloc
Erin E | Overall Experience- Rating:
- 5.0
Very personable and helpful staff!! Use them every time there is a needed move.
Darcy M | First Impressions- Rating:
- 5.0
Awesome staff, quick and responsive.
Marc F | First Impressions- Rating:
- 5.0
everything was good
emilio m | Overall Experience- Rating:
- 5.0
Friendly, clean and helpful.
bart p | Overall Experience- Rating:
- 5.0
Everyone was great to work with, there customer service is top notch!!!!
Travis V | Overall Experience- Rating:
- 5.0
This place is the best!!!!
JAMES D | Overall Experience- Rating:
- 5.0
The unit was clean, and the staff are more than helpful. Thank you!
Dennis W | First Impressions- Rating:
- 5.0
Always very nice and polite.
ELAINE B | Overall Experience- Rating:
- 5.0
The entire crew was very professional, and extremely helpful!!
tim c | Overall Experience- Rating:
- 2.0
No parking poor customer service and never able to access your unit due to trucks being parked in front of them and security gate always open never closed
Joseph E | Overall Experience- Rating:
- 5.0
They are friendly and helpful at this location!
Stephanie C | Overall Experience- Rating:
- 2.0
Customers are not able to speak directly to staff at the locatIon desired. Call centers set up moving and storage. Inaccurate info given and poor communication. Must go in person for accuracy.
Angelia M | Overall Experience- Rating:
- 5.0
Thank you for being apart of the Olathe community. Business like you is what has made Olathe a great place to live.
dean V | Overall Experience- Rating:
- 4.0
U-Haul has become our go to place when we need moving services. Very helpful, knowledgeable, friendly. reasonable pricing....... thank you!
dean V | First Impressions- Rating:
- 4.0
The young man was patient and helpful even though I was exhausted and not very nice to him (I'm so sorry!!!) The facility is incredibly clean and well kept. Plenty of carts to move items upstairs.
lisa G | First Impressions- Rating:
- 5.0
Great can not complaint
Jennie C | First Impressions- Rating:
- 5.0
Will continue to use this Olathe location as every team member is always helpful. Anthony even stayed late to wait for my husband to arrive with the U-Haul truck. We will share our wonderful experienc
ADA M | Overall Experience- Rating:
- 5.0
None
Victor V | Overall Experience- Rating:
- 5.0
Great customer service very helpful I would recommend this station anytime, to my friend and family . Thank you
CELIA R | Overall Experience- Rating:
- 4.0
Good experience.
Michael K | Overall Experience- Rating:
- 5.0
I've used this specific location for MANY years because of the amazing service.
DEB G | Reservation- Rating:
- 5.0
This is my favorite location. We have used them several times. Everyone is super nice and helpful.
Sarah S | Overall Experience- Rating:
- 5.0
Very convenient and easy access.
michelle f | Overall Experience- Rating:
- 5.0
The only “problem” I encountered was the inability to end my contract using the online app.
Debora K | Overall Experience- Rating:
- 5.0
Will come again. 😁😁.
herbert s | Reservation- Rating:
- 2.0
The 2 guys working there were not on the same page. I was told that I needed to come in to add someone to the storage account and was told he was already on the account once I arrived so wasted trip.
joseph p | Overall Experience- Rating:
- 5.0
Thx
Jack R | Overall Experience- Rating:
- 5.0
Every time I was at your place, I talked to the same man. He was always very nice, helpful and kind and patient with me. It is rare to receive this kind of customer service and I LOVED it!!!
Martha S | Overall Experience- Rating:
- 5.0
Great staff. Efficient.
Jerry G | Reservation- Rating:
- 5.0
The staff went above and beyond to help me
Doug D | Overall Experience- Rating:
- 3.0
All good
tony k | Overall Experience- Rating:
- 4.0
Average experience with my storage unit. Clean and location was good.
susan h | Reservation- Rating:
- 5.0
Very efficient and helpful.
Timothy B | Overall Experience- Rating:
- 4.0
Great service. The nickel and diming is a bit annoying, but the people were great.
kristin b | Reservation- Rating:
- 5.0
Great place to rent storage space. Reasonably priced and a secure location for your property. Easy access with the control card they give you. I highly recommend this location!
Judah P | Overall Experience- Rating:
- 1.0
.
alicia s | Overall Experience- Rating:
- 5.0
Great staff, great service, and prompt response to questions and needs. Highly recommended
Samuel H | Overall Experience- Rating:
- 4.0
Thanks!
Heather D | Overall Experience- Rating:
- 5.0
Nice
Tracy B | Overall Experience- Rating:
- 3.0
Didn't really have any problems other than price. Couldn't afford such a small space for that much money anymore.
Aaron S | Overall Experience- Rating:
- 3.0
There is no parking available at this facility. Very unfortunate. Makes it very difficult for an individual to rent a truck, leave your vehicle there and return the truck on the same day.
Tom M | Overall Experience- Rating:
- 5.0
All good
MICHAEL G | Overall ExperienceAdditional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Self-Storage
We have the most coverage in North America!
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U-Box® Containers
We ship across town or accross the world!
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Moving Supplies
We sell hundreds of products to make moving easier!
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Trailer Hitches
U-Haul is North America's #1 hitch installer!
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Propane
Propane service delivered straight to your door!
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Trucks for Sale
We have the largest selection in the industry!