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OTIS HCustomer Reviews for U-Haul Moving & Storage of Old Bridge
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome customer service
Luke LExcellent
eamonn CMuy buen sevicio
LUIS BI got in and out . Great service 👏
michael cNot a thing keep doing what you been doing!
Joseph LHave more than one person in the store.
POTTER AThey are always extremely helpful at this location. Highly recommend
Alexandra Rvery friendly and informed service people. It was a very simple action working with u-haul
tom dUnfortunately the truck I rented was not to my liking, the material inside the truck that I did not use or rent occupied some of the space I needed. Also, it was a rainy day and all of my boxes were damaged because water got inside of the truck, lots of it.
Marbell MThe vehicle had a roof leak in the cargo area. And yes it was raining quite hard yesterday
Michael Squick easy and great price
james EEverything was fine with the pickup and the truck. I had a strange encounter when I was dropping off the truck. I pulled the truck into the parking lot and there was someone in the car next to where I parked the truck. I was going through the drop off process on the app - taking pictures of everything. When I went to get out of the truck, to take the rest of the pictures, a guy got out of the car next to me and told me to give me the key. I said, "I have to take the pictures". He replied, "don't worry about that. " This made me very uncomfortable. I asked if he worked there and he said yes, but it was just very strange how he got out of the car and said what he said.
Justin LLeave my steering wheel settings alone. Don't set my heat settings to 78 degrees.
Ronald HThey were very informative and nice they explained all the details and answered all my question
eliezer CInterior of drivers cab stunk of more then BO and cigarettes . Steering wheel was grimy and sticky totally never wiped down. Front windshield haze and fingerprints , driver side window could barely roll down. Also no ramp on the 10’ truck. You wanted a review there you go.
mark sMy only complaint would be that the motorcycle trailer could be designed with a longer ramp as the heavy, low motorcycle I loaded would scrape on the trailer.. Otherwise, great experience at a fair price
john cThank you
Edward WIt was seamless, efficient, every is goid
Thom IThe van was Excellent. The two employees that were working that day were very polite and extremely fast with getting me out quickly when picking up and returning. Great job. Thank you
robert cIt was was a seamless streamlined process
Thom IFix fenders in dolly
MIROSLAW WGreat staff over at USN in Oldbridge, NJ! Keep up the great work!
Jeffrey STHe Manager was very professional, extremely courteous and pleasant to deal with.
LORI B | Overall ExperienceGood experience overall. Although the overall price three me off, i expected a lower rate.
una sOne of the young employees was very unprofessional and not knowledgeable. It took someone else to help me. The truck itself was difficult to drive. The steering was a challenge to keep straight.
LUIS LEverything worked as planned. Good job
Ron SI’m a constant repeat customer. Excellent place
GERARD RWarning to all renters read the agreement carefully there is a lot of hidden cost even though they charging you $.99 per mile and by the hour you still have to pay for gas, and a cleaning fee for a truck wash…… even if you only rented the truck for two hours still charged And if you do it online rental it better off doing less hours than anticipated because they still charge you the full amount. For example I rented the truck for three hours but bought it back in two I was still charged the full amount and $26 for a truck wash…..rip off next time Home Depot truck rental by the hour better pricing with no hidden fees
Eugene DContinue as you are. Staff is friendly and professional. By
Elizabeth MThe truck ran really loud and rough. It sounded like the engine was going to fall out every time we got going and hit the gas. Otherwise the experience was excellent!
Loretta REverything was perfect !
Jeffrey WThe online registration process was efficient & easy to follow.
CARLOS C | Online Move InThe Inside of the cab of the truck was dirty & grimmy. Had to wipe everything down to even see out the windows.
Ellen NThe gentleman at the counter was very helpful and nice
KATHE TCustomer service says it all. They were excellent
Craig KVery good
udai kVery good people and good service
Fiordaliza HVery good service. God bless you
Edgardo JRoger was great. Explained everything and very professional
kenneth fThey went above a beyond for me. My reservation was made for the wrong day, yet they were able to get me a pickup quickly and it was in great shape.
Aloysius RPersonnel were very friendly and willing to go above and beyond to meet my needs
RONALD DThere was no problem with the location the problem was with the app I arrived there at about 10:00 p.m. and couldn't get the truck signed out until about 12:30 p.m. because the app would not work and the website would not work. Had many problems with the app and the website not scanning my license. Then it required two phone numbers of people to verify my identity. When normally they just call my wife. My wife was out of the country so I gave them a brother's phone number. Then the app ask for a second person to verify.
Gene SGreat experience. Pleasant, knowledgeable, and very efficenct staff..
Marc HPay more attention to the equipment, especially for people, traveling a great distance
Laura GI'm guessing was not full. I forgot to check when I drove off and wind up putting in $22 in gas. Logical will tell you I drove 14 miles $22 gas does not add up. And how long would I have to leave the car idle if that's what you say to use that much gas. Very disappointed that you guys can't do anything
Mahrab DI am a repeat customer. I have used this location in the past and I continue to have good experience.
John RNo complaints
ANA AMy experience was above expectations. Friendly, professional and efficient service. Thank you UHaul guys for making my move easier.
Natalya TLittle expensive
KAREN P | First ImpressionsThanks for the email alert that I had not properly latched my storage unit!
CHRISTOPHER C | Overall ExperienceStaff is not friendly , to every question their answer is I don't know I don't make rules here
Tajdar A | First ImpressionsThis place was good to me and always helped me out with things!
MARCO C | Overall ExperienceAs stated Above Old Bridge NJ Facility people working there we're NOT Friendly at all. I was treated Like I was bothering them. Acces to storage unit difficult Due to U-haul trucks parked getting in &out of units,I was Extremley disappointed in the way theu Handled themselves I had just Driven a 1,000 miles and to be greeted in the manor I was Recommend that Facility. In Florida I was Actually considering starting a u-haul Rental place. I've been looking to invest in something N Make $ but if that's the reputation U-haul will be showing I'm not sure my hard work would give me any profit Highly disappointed. But the Florida U-haul was not asgrandish looking but much more personable. Sometimes that makes it or breaks it.
corey l | First ImpressionsThe people who work there are unique and have a lot of hatred and distain for their jobs.
david r | Overall ExperienceLynn Pulvermuller the general manager was very professional and was very helpful in showing the storage unit and the process of signing me up for the storage rental.
MICHAEL F | First ImpressionsEverything and everyone was great! I had no problems.
ANTHONY S | First ImpressionsStaff was very helpful and respectful.
Neilson J | Online Move InPerson at the desk was very professional ,friendly and very helpful. I appreciated that after a long day of moving and traveling. Highly recommend
LORI B | First ImpressionsNice team that works at the facility
charlotte w | First ImpressionsManager was very professional in all aspects
jospeh t | Overall ExperienceStaff was amazing and made this whole experience quick and easy!! Highly Recommend!!!
Dawn M | Overall ExperienceVery bad customer service the manager ( Lynn) do not have any customer service skills Very rude would not recommend anyone to this facility
sophia a | Overall Experiencethe workers were extremely nice and very helpful.
Lynwood M | First ImpressionsLynn pulvermuller was amazing. The move was very stressful for me. She was a wealth of information and presented many options to handle every situation and problem. I was lucky sge was working.
janet c | Overall Experienceme parece un excelente servicio
IVAN T | First ImpressionsI will tell my friends to go there to rent a storage room or anything else great staff
theresa z | Overall ExperienceI was annoyed I rented a 20 foot truck and needed a larg storage unit and was advised that I would have a storage unit large enough for my belongings based on the truck size only to get to my destination and discover they only had 10 X 10' available which caused me to have to rent to seperate units. The staff however were extremely helpful and friendly. I truly appreciated them.at the old bridge route 9 south U-haul staff. Big cuddoz to them.
Darlene E | First ImpressionsIn the years that I've been there there was never any issues Very well kept
ALFRED C | Overall ExperienceAs a long-standing customer I can say the service is great. On the latest occasion, Lynn the Manager at the Old Bridge facility, went above and beyond her usual service to assist when time was of the essence. Thank you very much.
JIM S | First ImpressionsThank you!
Phidelia J | Overall ExperienceThe woman working at Thai location is outstanding. She was very friendly and extremely helpful. She made a stressful day a little easier for us. Thank you, Eric
Eric B | First ImpressionsI feel the young lady, I spoke with on the phone were more accommodating then the young man in the office. Thank you.
barbara o | First ImpressionsHad a leak and no one cared or offered to fix it Gave me a tarp So I left.
Patrick G | Overall Experiencegreat service
Jeremiah C | Overall ExperienceThe woman at the counter was very nice.
frank n | First ImpressionsWhole process was simple and easy. Solved my problem quickly, without trouble. Staff was friendly and helpful. Facility is clean and efficient.
charles b | First ImpressionsStaff was great. Very accommodating.
Katherine P | Overall ExperienceFriendly knowledgeable staff and great hands on management!!! Clean facility also !
John N | First ImpressionsThey rent me a storage unit and then when we go back to put our stuff on it it was locked up and then we have to drive back miles away from there to Syracuse new York to find a storage unit for more money and then after we pay in full a 10×15 they took our money and put it on the truck. Not very helpful at all.
nathaniel s | Overall ExperienceThanks for your services appreciate it all thanks again God bless
esther n | Overall ExperienceOk
raj n | Overall ExperienceOutstanding
Matthew E | Overall ExperienceI wish they would have given the free month since I rented a truck also. But they said since it is not a “one way” sad part is they didn’t even have it available and I had to rent it from malboro uhau
Johanna P | Overall ExperienceWith all the money required to rent a space and also used the truck service, I wish the only prerequisite to get at least a month free was not “renting a one-way truck” when they don’t even have that.
Johanna P | First ImpressionsI typically won't take time out to do this, but the staff at this facility is exceptional, even as I observed them with other customers. Friendly, well trained, and focused.
Paul C | Overall ExperienceAwesome service.
Katherine P | First ImpressionsVery professional and courteous!
Cardia S | First Impressionsgood services
francisco b | First Impressionswhat about free storage ??
Patrick M | Overall ExperienceFYI. I noticed there were rodent droppings on boxes & in one of the boxes that had sheets/towels; it appeared it had made a nest. But, I did notice a rodent bait trap after we cleaned out the unit.
LAUREN C | Overall ExperienceEveryone that I have dealt with in this organization exemplified excellent customer service. Very helpful and courteous.
Michael M | Overall ExperienceVery helpful crew in Old bridge !
Patrick M | First Impressionsi am a steady customer at this loc never had a problem very nice people
Gary G | First ImpressionsGood experience
Camille B | Overall ExperienceMy experience with Uhaul was good. Will use the services when needed again. Thank you
JAMEELAH M | Overall ExperienceThere was some evidence of mouse presence with droppings visible.
Anthony A | Overall ExperienceI appreciate staff customer service! Ladies always so nice and in this melt manner!!
OLGA S | Overall ExperienceGood service
Mercedes O | Overall ExperienceVery nice folks.
ROBERT S | Overall Experience