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JUAN CCustomer Reviews for U-Haul Moving & Storage of Parkland
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not only was my unit robbed THREE times in ONE NIGHT.. but then when the facility KNEW that I had traveled, from across the country, just so I could come and consolidate my units. The staff seem me doing a lot of emptying of my unit and decided to then DENY me entrance to my unit to finalize the disposal of the last 4 or five items still in the unit. Knowing FULL WELL.. I would be leaving the state again within two days of the denial! Forcing me to pay additionally two mor months of storage.. because you see.. not only was the unit PAID UP TO DATE.. they STILL PLACED ANOTHER LOCK ON MY UNIT and then had the nerve to state otherwise.. UNTIL.. my mother had told them that either they removed the lock, which AGAIN should have NEVER been placed!!, or she would have my dad come over to the unit and cut the lock off with dead bolt cutters. All of a sudden, they decided to take the lock off. Once again… THE UNIT WAS PAID TO DATE! The manager is a complete A$$hole!! His rudeness and his bold face lying reflects his true character. You have some snarky younger men working there and they clearly have adopted the managers attitude towards their patrons. The fact that the staff was so WILLING to FAIL on their SECURITY MEASURES to allow someone to come and ROB MULTIPLE UNITS IN ONE NIGHT AND MY UNIT THREE TIMES! Including then stealing a trailer off the lot just to fill up more..yet nothing done pertaining to the ALARM?? Going off multiple times ALL NIGHT and their disgusting attitudes and lack of care SPEAKS VOLUMES on just how well this U-Haul facility is ran and managed. The fact the manager wants to shrug off theft/robbery.. and it being conducted over and over again in ONE night.. should alarm you that this facility is a liability to the U-Haul name. Not standing behind the company values and MORALS.. again disgusting.
Brenda A | Overall ExperienceVery good service 😎🤙🏼
Alexis FWe rented the storage unit for almost a year. We have gone to our unit several times and only a couple of those times were the staff friendly and helpful majority of the time we had interactions with the staff they were very off-putting other than that the facility was very clean And conveniently available .
MELISSA V | Overall ExperienceNice and polite workers
BEVERLY GNo one takes calls and they never have the trucks we needed.
DANIEL W | Overall ExperienceI was told that they closed at 7pm. I said it would be very close to that time when I dropped the truck off. They said if I don't make it, just drop the key into the dropbox. I was there very close to 7pm. Possibly a couple of minutes before or after. However, I was charged for the entire evening until 7am the next day. They hadn't informed me that I would be charged to the next day. It was a very unpleasant surprise. Had I known that, I would have driven a little faster to be there well before 7pm.
KEVIN TGreat location and staff
Clinton LGreat service
MARK MShe was so nice
Maria LThis was the worst rental I have ever had .i put gas in the truck prior to its return and was charged an additional $14- the truck parking location was at an incline. The transmission button was on and it was difficult to get the vehicle to move forward- when I picked up the vehicle- they had to fill the tire because it was flat. I was told the first 20 miles were free and then a charge for any additional miles - I was charged for all 18 miles. The staff here are absolutely rude and don’t know how to communicate with customers I will never rent from U-Haul ever again .. I will absolutely do whatever in my power to find friends or family or another way of moving my stuff and f I ever have to move anything again
Coreale FThe U-Haul wood boxes are the reason I’ll go with Pods next time. Locking latch section on both boxes were attached by 4 Phillips wood screws. Doors wouldn’t shut completely, both had to be forced closed and there still was an inch gap.
Jose GEverything was very high standard and customer friendly. Staff was very helpful and helping me pick the right boxes that I need
TIMOTHY T | First ImpressionsThe service guy was very knowledgeable and helpful
Dick KI would get a storage with them again in the future.
Jolene K | Overall ExperienceNothing
Oscar NOther than the trailer not on the correct size ball the customer service and follow up was great for the unfortunate incident. I should have checked it and asked myself as the trailer is not labeled what size ball hitch to use. I'm glad no one was hurt.
David PToo many vehicles in the yard. Not enough space. Staff made accommodations for a slot to drop trailer.
ERIC FGreat service from Tacoma to Vancouver and back to Lakewood, Evertices was so helpful and kind.
KEVIN HIt’s really small yard
Ralph BJames the Store Manager was terrific, he made the whole process very easy and smooth, very fair prices, will definitely be renting a Truck again later this year . Regards, Bud Gleim
Warren GNothing
Lemual TStorage unit ceilings were not as shown in the showroom. I couldn't even fit my furniture upright and my mattresses were tore up by the rough wood plank ceiling and had to be bent in half just to get them into the unit sideways and still have space for the rest of my things. Because the ceilings were so low I also had to purchase a second unit just to fit everything when I was expecting to have plenty of space to stack boxes. Also the parking lot, if you can even call it that is an absolute mess and a hazard. Trying to load and unload furniture and boxes through doors that you have to key swipe every single time to enter made our moving process so much more difficult and trying to park and exit when all the U-haul trucks are there was absurd. This is probably the poorest storage unit location step up I have ever seen. Plus there is no prorated move out which I have never rented a storage unit that doesn't prorate their move in and move out so that was financially detrimental and the storage units also had some units that were up stairs. I don't know anyone who would rent a unit where they have to haul stuff up and down stairs just to store them. I will never use U-haul storage ever again. Any time I needed to talk to staff I had to wait for over 20 minutes even when it was just one person in line and one day I just walked out because it was talking so long and I just had a simple question to verify payment went through for my units. They also failed to refund me for a hitch that I did not purchase but was still charged to my credit card. I was going to purchase a hitch with the trailer I was going to rent but the lights on the trailer did not work so they couldn't rent it to me and so I said I don't need to purchase the hitch then but they still charged me for it even though I didn't even take one. The facility was clean but there was also no light inside the storage units which made finding stuff inside them difficult too. The storage access and business hours were convenient but everything else about renting here was as inconvenient as possible. Two stars, one for cleanliness and the other for pity for the next person who rents a unit here.
JESSICA G | Overall ExperienceI calculated my mileage and I drove 121 actual driving miles. I was charged for 295 miles. Is this a scam to charge your customers?
Steven CCleaning the cab prior to customers arrival. Having a full body inspection and diagnostics completed before equipment is used to do a long distance drive. It was not maintained and resulted to truck breaking down only 2 hours on the drive. It was the most inconvenient, unprofessional, stressful experience I have ever had with U-haul. Very disappointed.
Samson TGreat job all around. Liz was great.
Robert DThanks for keeping your prices at a working man price-I will be back next month!
Marcus HAlways great professional service, I will continue to use their services.
Donald RThe trucks are very dirty. The first one was soo gross of cigi6 stink we had to trade. the second one was dirty Inside the truck a d the gas ap wax off. The doors we greasy like a mechanic smeared ha ds all o er it. But in all it got my belongings moved.JILL
Jill MI arrived at location 5 minutes prior to closing. Male employee was able to assist and rent a pick up truck to me. Very helpful. Female co-employee was visible frustrated and was making facial expression to male employee not to help me. Male employee was able to assist me within 10 minutes which was no hassle to him. Overall, I appreciate that the male employee was able to assist me.
ERWIN TKeep the staff on hand, they were prompt, and moved the equipment in a timely manner, helping keep the flow of traffic through the facility moving, as well as friendly customer service.
Bryan GMy truck was extraordinarily dirty with food and trash everywhere and smelled of cigarettes. I left a photo of the mess when i picked up the truck thru the site and was still charged a cleaning fee!
Ricky RI took pictures of the milage and gas using your app sent to my messages. It clearly showed the milage was wrong according to what was logged. It was off 2 miles. Also we had only 1/8 of gas not 1/4. But charged me 11$ for gas. I think that's bull!! Where's my pictures I took on your app? Hmmm can't access can I? Figures!!!
Frances HTrying to check in online sucks it would of been faster if I just waited in line
Robert HI got a uhaul from your location today. And it had homeless people doing drugs in the back when I got home. They were locked in there 3 hours before I opened the back of the truck. Took me all day to get rid of them they just now left in the front of my house even after calling the cops and making a report. I came back to the location to switch out the U-haul. Hoping that they would do something about it. But instead they just switched it out and said they were sorry. I am very disappointed with the service that I received this location. Somebody should have checked the trucks in the morning to make sure that people weren't in the back especially finding out the dislocation. I have this problem. I shouldn't have had to deal with fentanyl nor pills that they dumped all over the ground in front of my house
KRISTI JThank you for your help.
Robin B | First ImpressionsI placed an order on line and should have been charged to 2970. I made sure to add a dolly and moving blankets. I got a call from someone asking if I would move my reservation to a further away uhaul and get a free pickup day on Saturday. I go to pickup it up and an another day on the drop off so it's due on monday and roadside assistant which should have been an extra 160. When I paid it was 3300 I was then called by uhaul asking what location I wanted to drop off on Sunday and I told them no I was dropping it off on Monday, they said they looked into it and added an extra day for free. So I shouldn't have paid for any extra days but I did. The pickup location also claimed that my rental had a furniture dolly only so I am gonna guess that whoever switched my reservation messed it all up and I ended up paying more than I should have.
Michael KVery helpful and friendly staff. Thank you
Robin BFirst, the attendant didn’t even tell me where the truck was and I had to wonder around the lot to find the truck, Second, I ordered a dolly and furniture pads and the attendant assured me they were in the truck. I got home and they were not. Third, the app didn’t have the current information or the extra insurance I paid for. Fourth, the attendant told me he’d email me the receipt and when I called about the dolly and furniture pads, the representative told me they didn’t even have my email on file to email the receipt. I will NEVER use or refer this U-Haul location again! The attendant was lazy and not helpful. The attendant who checked me in when I returned the truck was great; however, I still won’t use or recommend this location again.
Demetria SIt was a bit confusing where to park my personal vehicle while picking up the rental. Employees are awesome!
William SOverall a great experience. Would definitely use again if the need arises. Would also recommend to friends
Michael Fnot very helpful
AMIR NPlease give the correct location to your customers took 2 hours to get my truck
Mya aWe rented the plastic reusable bins. Your website says they are cleaned between every use. But, all 24 of ours were filthy with dirt, glitter, pet hair, dead bugs, etc.
Erick GBeyond excellant customer service in Washington and eugene Oregon!! so very easy and quick great job everyone!
Kristina KEverything is excellent
Peter GI did not rent a uhaul
christina jTrailer marker lights constantly needed to be watch to make sure they did not fall off during transit. Ratchets were rusty and hard to operate. I had to lubricate the ratchets myself to use it. The customer should not have to pay for rental (128.00) and then maintenance the trailer to properly uae it. There was dents al around the unit, to include on the licence plate which is severly damaged. There was rust around the brake actulator and system. Althogh operational, its my opinion that the trailer need to go through the manufacturer maintenance cycle as soon as possible. This causes me to question if ANY preventive maintenance is Actually done.
FELIX GI appreciated the customer service even though they seemed short staffed the one gentleman that was working did his best to provide everyone with good service.
Charlotte AEven do I was in a bad mood and borderline rude, the attendant at desk kept his cool, thank you ☺️
Ruperto BCheck in process was very easy and equipment was easy to operate. Very pleased with the service at this location.
Wendy ENothing, staff was friendly and professional. A pleasure to work will return to this location again
Carly LWhen I get there to drop-off the truck , the female charge me another amount of money because I exceed certain amount of miles... I'm military pcs to Germany and I feel the process of rent was no 100% clear and alway is something catching up to charge some extra money. So disappointing
Francisco LMade day very easy
Mary CLocation extremely crowded and congested no customer parking
Laura HGreat Service thank you! Easy quick and clean!!
PAtty AEverything was great. I don’t recall the name of the man that helped us but he was fantastic! Very professional, straight forward with information which is getting harder to come by these days!! Thank you so much 😊
Gerald HTheir computers weren’t working so they couldn’t print me out a receipt
CRAIG OEverything was spot on, professional, courteous, swift in execution of transaction and done. Great job!!!
Devinna MThe staff is not friendly, no respect
Susan C | Overall ExperienceEmployees need more training in all areas
DANIEL W | First ImpressionsI just hate the access hours need more time
DESTINY W | Overall ExperienceI got the units as a free month with my one way truck and trailer rentals. They were to catch any overflow that wouldn't fit into the truck. I never actually moved into them. Parking is a major problem here. There are three parking spaces for people with storage. The rest of the property is for incoming and outgoing mobile equipment.
BENJAMIN D | Overall ExperienceThe 2 ladies were dealing with a difficult customer before me and handled the situation quite nicely. They were very professional. Kudos to them. Great customer service.
carla h | First ImpressionsI rented at this facility for over 25 years and there was never a moment where the staff was not excellent and provided superior customer service. The facility was top notched. I highly recommend this facility..
EARL W | Overall ExperienceIf I was renting a truck or trail from this site, YES I would recommend. Storage is another matter, I would recommend the other Parkland site for storage.
Paul B | Overall ExperienceThe price of my storage unit kept going up. Finally I just emptied it and placed my items else where. I live in 188sq ft. Not big at all. Seattle is cheaper then Tacoma I live in Seattle use to live in Tacoma. Even though it was cheaper at the time and convenient I was just saddened that it kept going up.
jenifer j | Overall ExperienceThere was a problem with the information provided by the national U-Haul team. Wrong time if unit closing and the wrong location. However, everything worked out well once I spoke with the representative at the store
ALANEE L | First ImpressionsOnline instructions were incomplete and led me to believe I could access my unit without going to the office during business hours. Email gave me an access code that has never/will never work. Online instructions should mention that you still need to go into the office to complete move in and get an access card in order to access the unit. Instructions from employees was clear.
Tarnah W | Online Move Inyes U-Haul was a very helpful and attentive and treated me with respect and made sure I didn't leave anything behind in the truck thank you thank you Susan Smith
SUSAN S | Overall ExperienceCorporate should call me cuz I have a BAD REVIEW
Megan d | Overall ExperienceI've always liked U-Haul good company
SUSAN S | First ImpressionsLong storage access time would make a big difference on access, times of helping hand available after work hours with family and friends. .
Emiliana N | First ImpressionsNice and clean facility. Staff helpful
Scott S | Overall ExperienceVery sarisfued.
Loretta C | Overall ExperienceClean, easy to set up, easy access.
Scott S | First ImpressionsMy unit was broken into. Thought only a few thousand in items were stolen when I did a quick walk thru. After moving my stuff out found that more than I originally thought was taken. Around 5 thousand dollars worth of items stolen. Was told cameras were not working that day! Haha!!! All this does not even include the items that can NEVER be replaced!!!!! Oh and OVER 5 thousand dollars in tools that I didn’t know how to account for because I’ve been buying them for over 20 years. So thank you for keeping my items safe Uhaul. I can see from your public tv in the lobby that the cameras look fine to me but for sum reason they didn’t work when all my stuff was stolen. As far as renting a truck from Uhaul that seems to be ok. Thanks for everything
ZACH S | Overall ExperienceThe directions to get into the door where the storage rooms are could of more direct. I had to slide my access card in one door and into another door. If is was not for another employee who was on a break I would been confused how to get into the building.
jenifer j | First ImpressionsA great place and nice people work there.
FuA A | Overall ExperienceI had no idea uhaul had storage. Moving across state, this was a huge help.
Anna E | First ImpressionsThe staff wasn't terrible, but also wasn't super helpful resulting in my average rating. I asked for $5,000 worth of insurance coverage and they only gave me $1,000, so I'm mainly upset that I didn't get what I requested. Apart from that, the GM was very friendly and you could tell that he really cared about his business through the way he interacted with both his subordinates and the customers.
Aleeah j | First ImpressionsIt very hard to get a hold of someone. I haven't been able to get in my storage unit. For almost a week not the waiting time is longer than stated. I want to know why my access was denied. I even sent an email.and no one has responded
Terri J | Overall ExperienceI wish I could give this more stars, but every single time we ever talked to a U-Haul employee we had negative experiences. They clearly do not hire people that are friendly. It’s especially bad as this was my first experience using their storage facility. It was very confusing at the beginning how we were allowed to enter and exit the building. Every time we asked for help they were unfriendly and somewhat unhelpful. They spoke to us like we should already know exactly what we are supposed to do. I had a huge sense of relief whenever we stopped using the storage facility yesterday. The facility itself seemed maintained well enough. I felt the price was fair. I just don’t recommend this company due to the horrible customer service.
Jacqueline S | Overall ExperienceAwesom staff! Very helpful
Gloria H | First ImpressionsPrices are kinda high for what you get.
THEODORE W | First ImpressionsYour call center are not trained well. I was promised twice a 24 hour access storage unit and jumped through hoops to arrange everything just to be told that it was NOT 24 hrs when I got to the location. Ended up having to keep the truck I rented a whole 2nd day when I shouldnt have.
Megan d | First ImpressionsI was a customer for about 5 years and in that time these guys have ALWAYS gone out of their way to make things easier/better/faster for me. It will be my first call if I ever need another unit/truck.
William P | Overall ExperienceThey were very easy to work with and accommodating.
Bill Q | First ImpressionsI've been using Uhaul Sorage to rent equipment & storage over the past 20 years on a continual. I've always used the Spanaway Uhaul & loved their service. Same GM here now exceeded expectations!
kimberly b | Overall ExperienceGood customer service
Pablo C | First ImpressionsDavid was very kind and helpful!
Kayleigh C | Overall ExperienceI rented for 1 year. When I removed my belongings it was as if I had just rented the unit. No dust or damages. Excellent facility and staff!
Scott N | Overall ExperienceI have not been able to get into my rental unit & it took 2 hours to get a truck & storage unit rented. I go to the storage unit two days after I paid for it & there is a lock on it. 😡
Marsha C | Overall ExperienceCommunicating from Hawaii to book a storage unit in Washington State made it very stress-free and simple. When their college semester was over and they had to store their belongings for the summer.
Kelly R | First ImpressionsThe staff Jason and David were excellent. Does seem like the store needs more help though!
Trista W | Overall ExperienceEmployees were well-trained, knowledgable, and extremely fast in signup and checkout.
Donald H | Overall ExperienceMichael keeps a great crew working hard friendly and very courteous to customers. I was with this location for almost 4 years. We had some issues that were corrected out before I could complain. 💖
KAYCE B | Overall ExperienceGreat service, all the staff were friendly and really helpful
felicia o | Overall ExperienceAfter hours and hours on the phone with Uhaul over several days I arrive to find my Ubox was not there as promised. I am out several hundred dollars due to missing work and hiring movers.
SUNNY R | Overall ExperienceThank you for taking care of us in a speedy and professional manner. It made our move from Alabama to Washington seemless and less stressful than other moves. Thank You Jim
james b | Overall ExperienceOur U-haul box was loaded on backwards so the door opened to the hitch side, which made it very, very difficult to unload the box.
Courtney M | Overall ExperienceI will never use Uhaul Box or ever recommend your business. This has been a complete nightmare of an experience. I was told my box would be available weeks earlier and no one notified it was delivered
juan g | Overall ExperienceTried multiple times to reach manager to resolve issues and was told he would call us, multiple times, and he never did. Thus our issues were never resolved.
Sean H | Overall ExperienceMike, Ben, Collin and David are excellent to work with I will definitely be back.
Caleb C | Overall ExperienceHad to come to this location since they did not have my u box available at the Lakewood location
Javier U | Overall ExperienceThe POOREST CUSTOMER SERVICE from any business I've ever dealt with! Took a month of calls/emails/chat msgs CORPORATE-WIDE to finally get over $200 bogus storage charges & late fees reversed! U-SUCK
Joy C | Overall ExperienceRochelle was the only person at the Parkland location that provided customer service that went above and beyond my expectations. Her coworkers not so much. Rochelle deserves a raise and recognition!
Annia Y | Overall ExperienceThe best experience i have yet. Everyone was great
Terri J | ReservationThey always assisted me with out hesitation
chakwan n | Overall Experiencehelpful staff had U-Box ready to unload, plenty of room
Thomas E | Overall ExperienceThis particular uhaul site needs better training in procedures, employee interaction with the public, etc. My issue was just handed to someone else. I never got calls returned. BAD customer service.
Shelly M | Overall ExperienceStaff was very helpful and equipment was in good condition.
Ron J | Overall ExperienceEvery single thing about my experience was terrible! The only person in the store didn’t know anything at all about ublx’s. Dates didn’t match to my original contract. Won’t ever go back!
Jeffrey J | Overall Experience