Customer Reviews for U-Haul Moving & Storage of Pocatello

Rating:

5.0

Trailer rented was terrible on road, fishtailed at any speed. Worst gas milage of any trailer I have towed due to that even though it was the lightest.

Rating:

5.0

I have been a customer of this site for 20 years. They don't get any better. If there is an issue, they take care of it fairly and quickly. Certainly the best Uhaul dealer in town.

Rating:

5.0

Thanks for the excellent communication

Rating:

5.0

Daniel and his staff were very helpful and friendly.

Rating:

5.0

All the service staff were very helpful and efficient!

Rating:

1.0

When you tell a customer that they are paying one price and then they show up to return the equipment and then charge them something completely different price and then don't even bother to explain why that's just poor customer service

Rating:

5.0

Everything perfect

Rating:

5.0

Fast and easy pick up and dropoff, even on a cold snowy day.

Rating:

2.0

We got stuck in the snow and the truck was terrible at gaining traction with the snow, sliding everywhere. Not great for moving locations during the winter. You would imagine it being 4x4 drive…

Rating:

5.0

Very helpful staff. Did an excellent job from start to finish!

Rating:

4.0

What's an issue with the trailer lights on the truck itself? Is it at blowing the fuse. Actually blue two of them. But then worked good. It just cost me an hour as the gentleman diligently tried to trace down the cause of the blown fuse.

Rating:

4.0

First of all, try vacuuming the cab out of dog hair BEFORE it goes out. I was charged a cleaning fee of $25 for that, even though I tried to use the link to make note of any discrepancies (it had expired. Guess that's my fault. Maybe I should've called the place instead and let the employee know). Then, I dropped it off after normal business hours at the designated location, and was charged a $20 "after hours drop-off" fee. I was done with it at 6:30 pm. What should I do, camp out with it in a Walmart parking lot until the next morning so I don't get charged the $20? At least the U-Haul employee was friendly, and the inside of the store clean. U-Haul as a company has gone downhill though. The truck's gas tank wasn't filled up when I received it either. It was at about 5/16. What happened to these being full before the customer takes delivery? Absolutely disgusted with being charged an extra $45 when I really shouldn't have been.

Rating:

2.0

I used the trailer for less than 4 hours, and you all charged me for a full day. this is BS

Rating:

5.0

I've been with the U-haul storage for about two years on and off and I've always liked the fact that when I need to move in there's always a unit avaliable.the staff are very friendly and understanding when I'm un able to make a payment on time and willing to make shore that my belongings are safe and secure. I would recommend this place to anyone.

Rating:

1.0

I specifically asked about drop off because of (dishonest shady companies having a way of applying extra charges) and was (told by the manager) come to find out just pull the truck to a designated spot and drop the keys in a box, all of which he went out and showed me. I get all these text telling me (after I've left the truck and been home to do all this milage ECT or I would be charged $20. After calling and talking to the one who obviously answered the phone he says you didn't try to get ahold of anyone or text for return. I said if that's the way you're going to be I'll never rent from you again and tell of my experience on media reviews. I no now u-haul has become shady and no longer a reputable company. Good luck, you'll need it.

Rating:

5.0

The gentleman that installed our hitch was very polite, helpful, willing to help and was professional. Thank you for installing a great hitch on our new 2024 Palisade XRT. Can't wait to get the e-bikes on new hitch and go riding. Appreciate the great service. 5 Star Rating for sure.

Rating:

3.0

Drew did the install of my hitch. He was very professional and good to work with.

Rating:

5.0

Staff were friendly and professional. Helped us with our rental needs.

Rating:

5.0

Have more than one on syaff

Rating:

3.0

The fuel level didn't really match what was on the paperwork I was given, so had to add more fuel to add up to the level specified on the sheet. Other than that everything was okay.

Rating:

5.0

The employee working Sunday morning was outstanding with a great customer service attitude. Buy him lunch!!!!

Rating:

5.0

Just what I needed. Nice and easy

Rating:

3.0

Staff could have been much more friendly. They need a bit of work. I said hello, and he looked at me but didn't say another word until he checked my blinkers.

Rating:

5.0

The crew member came out immediately upon my arrival to drop off the auto transport. In and out every in less than five minutes. I dropped the truck off after hours but with the exception of issues with the app the process was quick and they got back to me the next morning with a receipt. Though I was told at the pick up point, because the tank was empty when I picked it up, that I would get a credit for any fuel in the tank above a certain level. That never happened.

Rating:

4.0

I had to wait quite a long time. They need more employees so the check in and out is faster.

Rating:

5.0

The gentleman who did the job was very pleasant and prompt

Rating:

4.0

Pick up was excellent, the gentleman who helped us was nice and kind and helpful. The drop off, not so much. The guy helping us, ignored us, didn’t even acknowledge we were there and then rudely asked for the keys as if I am supposed to know his job. He was very disrespectful and got mad and stormed into the building when I asked for a printed copy of the receipt.

Rating:

5.0

Smooth transaction from start to finish, not sure what I would change. There was some confusion about check in after hours, I did have to ask for clarification.

Rating:

5.0

I had made reservations at. Denys Towing unaware that they were closed on Saturday. Needless to say I didn't and couldn't get my truck there. I tried the app and it would not work. I had 20 people waiting for me to load the truck. I called customer service as I was driving to the sight where I did pick up the truck. Working with them and the rep where I picked it up saved me fro a fiasco. I was only 15 min late. The 24/7 system is a joke and shouldn't be used.

Rating:

2.0

When your employee gives me a quote when I call for an appointment they need to stick to their quote I brought my own wiring harness and receiver hitch and all I wanted was the labor to install and it ended up being more money than I had planned on when all said and done

Rating:

5.0

More employees on site

Rating:

5.0

Everything was great.

Rating:

5.0

Well informed workers

Rating:

5.0

Computer system was down but he signed my original receipt showing return and i got email notification within a couple of hoiurs.

Rating:

5.0

Went out of their way to get you going. Thanks

Rating:

5.0

Drew was very kind and helpful.

Rating:

4.0

The APP did not let me change the credit card info. I had to wait on the line for a live person even though it keep telling me to go to the APP for help.

Rating:

2.0

It was stupid expensive. More than I've ever paid and I've moved about 34 times. I won't rent from Uhaul again.

Rating:

5.0

The lone serviceman provided excellent service, despite the afternoon rush and impending system deadline when we picked up. Easy drop off.

Rating:

1.0

Drew was annoyed we were there earlier than opening, even though on the night before they said we were welcome to come a few minutes early. Upon returning the truck, the girl said we’d be charged for the gas being on empty. We had just left the gas station so my husband asked her to show him which gauge she was looking at. She was snotty with him saying it was her job and she knew. They then looked at the gas tank together and the girl doesn’t know her fractions. Thought 1/2 was 1/4… brought Drew back to verify and he agreed with us. Overall the shitty attitude wasn’t needed especially when she was mistaken and uneducated.

Rating:

5.0

Drop Moving professionals of idaho from your moving help page. Hayden Brown was incredibly unprofessional. 2 missed start times on 2 days. Got verbally abusive when asked what he was going to do about a broken ceiling light. He did replace the glass . I felt very threatened by this man. Call me at 307 371 8731 if you want to talk. I had to rent the truck for an additional day because of his incompetence.

Rating:

5.0

Andrew was our representative for both check out and return and he was a pleasure to work with. Thanks!!

Rating:

5.0

Clean outside of vehicle

Rating:

5.0

Your corporation takes way TOO LONGGGG TO GIVE REFUND FEOM SECURITY DEPOSIT . I have been a long time U haul customer and this is ridiculous that I have to wait 3-5 DAYS AFTER returning your truck. When moving it is so expensive with today’s deposits to rent. You would get more business if you returned deposits sooner.

Rating:

5.0

The vehicle pulled to the right. Most likely needed an alignment. The drivers door didn't have a good seal. It was noisy on the freeway.

Rating:

3.0

Deception in advertising ruined experience and employees surly attitude didn't help. Internet and national advertising was 4 by7 but was much less had to go to 5x8 and still load could only be 51 inches wide not 60 asin"5x8" I will find other alternative next time

Rating:

5.0

More than accommodating, Excellent customer service, Friendly, Even reversed billing for services of a car hauler trailer that Was picked up and not able to be used due to vehicle type….. they apologized and refunded the charges. “ It is nice to see a Company acting in the best interest of their Customer “ Note to other businesses Owner’s “ “ This is how it’s done people “ Thank you…. Jason Turner

Rating:

5.0

The customer service rep Andrew was excellent and very helpful!

Rating:

4.0

Larger crew.

Rating:

5.0

Everyone was so nice! Keep encouraging friendliness.

Rating:

4.0

Staff was friendly. Installation was speedy. Quality looks great.

Rating:

5.0

The best place in town to rent anything from UHaul! Thanks!!

Rating:

1.0

Keep the promises you make to your customers. Don't make promises the previous day then pretend your mentally handicapped the next day and say you don't know anything about promises about a gas credit even though it states gas credit in my notes. "Customer called in and offered gas credit" meant nothing in person. Was told we were good to go and had to come back for dolly because homeboy with tattoos forgot to get it for us and when we complained he said "I'm just mechanic doesn't usually help customers". Was only given 59 cents per mile even though we had to do round trip due to UHAULS TRUCK AVAILABILITY. Also we had been trying to reserve a truck for A MONTH. Uhaul in southeast Idaho is a joke and the pocatello location employs liars and thieves. Last time I use Uhaul in this area. Will gladly pay more to penske or others etc for respectable professional service!

Rating:

5.0

We haven't moved in yet but we have never been unsatisfied with the service of U Haul.

Rating:

4.0

They were very helpful. We ended up needing to change our reservation. They helped us get what we needed.

Rating:

2.0

The girl was rude the guy was cool

Rating:

5.0

Drew was super helpful and made getting a storage a breeze

Rating:

4.0

The storage facility was secure and well lit. The storage room itself had no lighting.

Rating:

3.0

Just a little pricy.

Rating:

5.0

Yes.when I had a problem with the door she explained to me what to do.then checked it for me.she was very friendly and polite.

Rating:

5.0

Daniel was great!!! Really appreciated his professionalism and consideration.

Rating:

5.0

Both of your places of business in Pocatello,Idaho are very Friendly and very helpful.

Rating:

5.0

Was very fast friendly and helpful.

Rating:

5.0

Very nice, sweet and helpful.

Rating:

4.0

High priced for climate control storage didn’t seem that way, as Ice on the floor is an indication of that….a smaller yet claimed to be climate controlled but not. 1/3 the space for a higher price. Had unit all cleaned and ready to rent out on the 23rd but payment for February was pulled out on the 19th.

Rating:

5.0

Awesome professional customer service. Will recommend my family and anybody else to go there. Thank you a happy customer

Rating:

3.0

I suggest that Uhaul improves the pest control in the storage units. We cleaned and wrapped everything, but we found mice excrement on the floor. We had to throw away some items, clean everything again, use gloves/face masks, and still feel unsafe.

Rating:

2.0

I had way to many issues with my orders and this wasn’t the first time it happened I will never use uhaul again and I will never refer anyone to them.

Rating:

5.0

Love this location!

Rating:

5.0

Rogan is an awesome Manager!! He worked with me during some very unexpected and hard times. I am so very grateful to him. Thank you so much Rogan!!!

Rating:

5.0

The manager was very helpful & quick to get my transaction done over the phone. I’m happy I choose this location.

Rating:

4.0

It would have been helpful to have an elevator since the unit was upstairs.

Rating:

5.0

Very great and professional!

Rating:

5.0

Adam was a great help in getting us a rental space!!

Rating:

4.0

Upon Drop-off, I had to call a friend to come and help me take the trailer off my truck hitch. There was no way I could have lifted the trailer by myself.

Rating:

5.0

Very helpful! Well use again, both an employee and manager were working at 5pm on 10/27 and went out of their way to help us! Really grateful to those two.

Rating:

5.0

The only thing I would have liked was a trash can in the building. It would have helped with clean up when no one out.

Rating:

5.0

Helpful staff - Love the free month too

Rating:

1.0

Not having the option to prorate the unit seems a little ridiculous. My business had to store other property and we had to wait 30 days before we were able to remove it. The 30 days happen to land on a weekend so instead of paying 1 day of prorated rent I had to pay the entire month FOR 1 DAY! I will never use this service again.

Rating:

2.0

Very overpriced.. I moved to stg unit that was half the price and twice as big

Rating:

4.0

pretty good

Rating:

5.0

Was well secured. Customer service was great! Even had carts to use.

Rating:

2.0

The staff who was on duty wasn't helpful and was rude. He sounded grumpy when I asked about the storage unit availability. He wasn't able to explain the charges of the truck while we were making the deal on the truck and storage.

Rating:

3.0

i move out on the first and the staff have there hands tie on really hellping you. because i didnt get a free month with the rental i drove back for you people and i was told that rent starts and end

Rating:

1.0

The very worst experience of a u/haul in my life .I even work for u/haul in the 80s and have always number 1 customer for U-Haul but never again for the Pocatello location..I was wrong accused anewii

Rating:

5.0

Great service

Rating:

4.0

My things were kept safe.

Rating:

5.0

Manager Rogan was an absolute delight to work with, so friendly, helpful, caring, and seriously took care of us in our time of need. Thank you again so very much for your kindness...

Rating:

3.0

Didn't get a free month of rent after renting a truck Couldn't get into the units after paying for 24-hour access because the system didn't have my passcode, always had to ask attendant to unlock door

Rating:

4.0

Staff was professional. Great service.

Rating:

5.0

The most warm welcoming friendly and helpful staff at the 5th St, Pocatello, Idaho. They accommodated my husband, our son and I during this unfortunate time in our lives. Highly recommend

Rating:

5.0

Very nice facility. Clean and well maintained. Staff friendly and helpful. Great experience. I would definitely refer anyone to this facility.

Rating:

3.0

reason for leaving: prices went up while roll up door was never repaired properly; computers in office often didn't work in a timely manner

Rating:

4.0

my only complaint is there is a lot of material that falls on our contents from people in the second floor units. Lights would be a nice feature on the inside of the units or a place to plug one in.

Rating:

5.0

Gentleman was very helpful on the phone.

Rating:

5.0

only available unit was too small for my needs. good service adn friendly help.

Rating:

4.0

Was happy with service and accessibility but mice chewed a hole in my brand new couch while stored there... and lots of mouse poop can.

Rating:

4.0

Very professional and Accomodating.

Rating:

4.0

they need more help on the weekends

Rating:

5.0

Paid for storage units and was very disappointed at the size- would not work for what we needed. Thought I would ask about the possibility of a refund. Owner said sure and did everything immediately !

Rating:

4.0

too expensive

Rating:

5.0

people very froendly and helpful!

Rating:

5.0

At location the staff are very nice and friendly I will highly recommend for my friends and my family

Rating:

5.0

The facility was convenient to use and to access. Staff was great even when I had to replace my access card. Thanks. If I need storage again I will not hesitate to come back.

Rating:

5.0

Staff were kind, knowledgeable, and efficient. They did a good job at explaining everthing. The Uhaul online payment system sucked, it wasn't clear how to pay early so I accidently missed a payment.

Rating:

5.0

The U-Haul Staff overall were helpful, and greeted me whenever I entered their property. They were pleasant and thanked me for using their storage unit when I moved- out.

Rating:

4.0

.

Rating:

3.0

No one let me know the procedure I needed to complete the process of moving my u box from storage to being released and picked up for delivery resulting in numerous calls & 2 hours of holding/transfer

Rating:

5.0

Only wish I have is to have light inside the units. Everyone there was very helpful. Thanks Casey for all you help.