Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Muy buenas atenciones específicamente las de habla hispana muy buena atención al cliente los felicito
ANGEL ENCARNACION
Rating:
5.0
Customer did not leave a comment.
Jerome Porter
Rating:
5.0
It was a great experience, the staff was very helpful, helped me with all my questions and concerns…Definitely worth recommending
STEPHEN GRITSKI
Rating:
5.0
I’m so happy to the employees here at U-Haul 138st Willow Avenue staff they are very helpful and the manager George are great employees there
FRANCISCO RUIZ
Rating:
5.0
I’m so happy to have employees that work at that location on 138st willow Avenue the staff there very helpful to me all the time the manager, George it’s very very helpful and get everything done
FRANCISCO RUIZ
Rating:
4.0
Customer did not leave a comment.
CANDIDO JR
Rating:
5.0
Customer did not leave a comment.
Kalyn Santiago
Rating:
5.0
Customer did not leave a comment.
Julio Urena
|
Online Move In
Rating:
5.0
Great
DAVID TORRES
Rating:
5.0
Ok
William Pena
Rating:
5.0
Customer did not leave a comment.
RONALD HOLMES
Rating:
5.0
Great customer service
PETER JONES
Rating:
2.0
Made reservations online at this location, reservation was reassigned to another location @ New Rochelle called the original location service representative rescheduled was charged more than the price online.
Charlene Cabey
Rating:
5.0
The U-Haul located in the Bronx, was great! We arrived when it opened, and the attendant helped with everything!
U-Haul Moving & Storage of Port Morris
780 E 138th St
Bronx NY 10454
U-Haul itself as a company changed my reservation the day before pick up 3 times. We ordered our truck 4 weeks in advance of our move. The morning before, they emailed to say they downsized our truck. Then throughout the day, they changed it from a 10ft to 27ft truck. The system is horrible, no one who works can properly help, and they push you to someone else. I spend over 7 hours on and off the phone all day to make sure we have a truck for pickup. Its honestly a miracle that at 8pm the evening before our 7 am pick up 1 person was finally nice enough to stay on the phone and help us get a truck.
Julian Paulo Rodrigues
Rating:
5.0
Great staff
RAMIN EMOUNA
Rating:
4.0
very good service and very courteous employees
IRIS NAAR
Rating:
5.0
You service is excellent
JUAN MOROCHO
Rating:
5.0
Customer did not leave a comment.
NELSON R CABRERA
Rating:
5.0
Back left signal light is defeated. Nypd gave me a warning ⚠️
RAMON ALOMAR
Rating:
5.0
Customer did not leave a comment.
Juan Pelaez
Rating:
4.0
Nothing everything was great!
Ardit Volaj
Rating:
4.0
Customer did not leave a comment.
AHMADOU DIALLO
Rating:
1.0
Can I get a copy of my bill please then we do a survey
KEVIN DAVIS
Rating:
5.0
The front disk lady said s very friendly and professional
Made everything easy and smooth
Easy to pick up
Easy to drop off
Mohamed Alghaithi
Rating:
5.0
Customer did not leave a comment.
Alice Torres
Rating:
5.0
Customer did not leave a comment.
JACKELYN CRISPIN
Rating:
5.0
Nothing at all, getting a vehicle was quick!
Isidro Irizarry
Rating:
5.0
Customer did not leave a comment.
Adanje Hierro
Rating:
4.0
Customer did not leave a comment.
JAHA SMITH
Rating:
5.0
Customer did not leave a comment.
Omar Saldana
Rating:
5.0
Customer did not leave a comment.
Jerry Brisbane
Rating:
5.0
Customer did not leave a comment.
Aneudy Lendof
Rating:
5.0
George the manager from location I pick up in the Bronx area and staff are great people there
FRANCISCO RUIZ
Rating:
3.0
Customer did not leave a comment.
MARIA FIGUEROA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Allure Ameena
Rating:
5.0
Customer did not leave a comment.
ANDRES CRUZ
Rating:
5.0
Customer did not leave a comment.
david pichardo
Rating:
5.0
Customer did not leave a comment.
Elwyn Thomas
Rating:
3.0
Customer did not leave a comment.
Katherine Colon
Rating:
5.0
Staff was very helpful and very nice !
Amarilis Sotelo
Rating:
4.0
Customer did not leave a comment.
Rhimeiker Sanchez-Benitez
Rating:
5.0
Customer did not leave a comment.
MOUSSA DIARRA
Rating:
5.0
Customer did not leave a comment.
Maria Gotay
|
Online Move In
Rating:
5.0
Very good thank you
Moussa Zongo
Rating:
4.0
The facility is great. Well-lit, safe, convenient and affordable. The staff was always friendly and informative. Only this is that my unit had rats, and roaches and a lot of dust because the unit ceilings were open and not sealed. My items such as my bed, mattresses, dining table set and clothing were ruined and had to be discarded. So I basically paid for storage for nothing because I had to throw everything out.
Sandra Cetina
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Landrie
Rating:
5.0
Customer did not leave a comment.
MOUSTAPHA SECK
Rating:
5.0
I appreciate the workers of port Morris. I have no complaints about the way they run the business.. thank you
RAMON C JR ALOMAR
Rating:
4.0
The cashier are excellent but the guy who give me the trailer no too much I have to clean the snow in the trailer.
Owaldo Mendoza
Rating:
5.0
Customer did not leave a comment.
Tunkara Saibou
Rating:
5.0
Customer did not leave a comment.
Dwayne Robinson
Rating:
5.0
Customer did not leave a comment.
Scott Ryan
Rating:
4.0
Customer did not leave a comment.
Derek Grate
Rating:
5.0
The staff were very attentive and helpful
Liya Mohammed
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Cristian Castillo
Rating:
1.0
Someone used my email address I didn't use or authorized that. This is unexceable
Saibou Tunkara
Rating:
5.0
Good
DANELN JACKSON
Rating:
3.0
This was my first U-Haul experience and it wasn’t the best the first truck she gave me the seat adjustment was broken so I had to go back in and change trucks and I asked her two questions but she didn’t respond to me. One of them was about how much guys do I need to refill, more or less as my trip was only about 16 miles total and I didn’t get an answer and my other question I told her I needed three hours as a estimate but wasn’t sure but probably would need less and I reserved and left the U-Haul place I believe at 9:23am and returned the truck by 11:23am which was exactly 2 hours I believe and said to her I only use two hours not three And do I get any discount back because I didn’t use the three hours she was on the phone and again no response. I ended up putting $25 in gas which was way too much when I returned. I had 1 quart less of half of a tank I have pictures of before I gassed up and after If she would’ve at least gave me an estimate how much to put back after I told her how many miles I was going to use definitely would’ve helped and she said she was gonna mail me a updated receipt which she hasn’t I could get some type of money back at least for the hour or less I didn’t use because it’s funny after I mention the gas thing and she still quiet when I see the receipt it says that I can’t get reimbursed for putting too much gas which would’ve been nice to know ahead of time when I asked the question, so I don’t think I’m gonna use your services again to be honest, but I thought I’d let you know that I didn’t like the service and I even calculated the night before with the rates and the mileage I should’ve spent no more than $60 but I calculated around 50 something dollars . I would just be more attentive to the customers even if you’re on the phone you can say hold on a second or put the person on the phone on hold thank you for the service, but not Happy about it.
David Rodriguez
Rating:
5.0
None
Jose Cruz
Rating:
3.0
Customer did not leave a comment.
Eric James
Rating:
5.0
Customer did not leave a comment.
JESUS NIEVES
Rating:
5.0
Customer did not leave a comment.
Robert Hunter
Rating:
5.0
Customer did not leave a comment.
Julio Herrera
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JESUS NIEVES
Rating:
5.0
Customer did not leave a comment.
ALICEA MIRANDA
Rating:
3.0
There is water leaks everywhere in the building the sixth floor is soaking wet, a customer was complaining about leaks on the fifth floor and I saw many tags on the sixth floor that said the unit has a water leak. Repairs need to be done to this facility.
Elijah Ortiz
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Elijah Ortiz
Rating:
5.0
continue serving with kindness
JULIO LOPEZ ROSARIO
Rating:
4.0
Customer did not leave a comment.
Victor Santamaria Sanchez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRANDONT HOLDER
Rating:
5.0
Very pleased with overall experience. Staff were knowledgeable polite and courteous. A+
JAIME COVINGTON
|
First Impressions
Rating:
5.0
I wouldn't change a thing! That's one of the best locations and the service is unmatched 🙌 THANK YOU UHAUL FOR YOUR PROFESSIONAL SERVICE 👏
VICTORMANUEL GUARDIOLA
Rating:
4.0
Customer did not leave a comment.
KENNETHD HERRERA
Rating:
5.0
So very very help that madame was that checked me in for renting this UHAUL
Joe Feiming
Rating:
5.0
Customer did not leave a comment.
KABONGO NSILU
Rating:
5.0
Is the best choise
SINISHA RAJCEVIQ
Rating:
5.0
Great team members.. works at a great and fast paste. Thank you
Roberto Germosen
Rating:
3.0
I made my order online and paid $7 for equipment. When I arrived to get the U-Haul I was told that there was no more in the store and I would have to buy the $10 one. So I agreed but then the bill still has the $7 deduction for an item I never received. The customer service rep said he would deduct the money from the item that wasn’t in stock but he did not.
TARAN SULLIVAN
Rating:
5.0
As is. Excellent.
VICTORMANUEL GUARDIOLA
Rating:
5.0
Great customer service very professional
Ramon Marrero
Rating:
4.0
Customer did not leave a comment.
JESUS SANTIAGO
Rating:
5.0
Customer did not leave a comment.
Hansraj Lall
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Carlos Viteri
Rating:
4.0
Customer did not leave a comment.
Victor Santamaria Sanchez
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Sharon R Gray
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carlos Hanson
Rating:
5.0
Customer did not leave a comment.
tyesha goodman
Rating:
5.0
So far they very professional nothing to change that was fast 👍thank you!
Bienvenido Rodriguez
Rating:
5.0
Customer did not leave a comment.
WOODROW III WARD
Rating:
2.0
I specifically signed up for counter pickup because I did not want to go through the process of using the app, but the person at the desk gave me no choice. As soon as I told her I was picking up she directed me to a QR code which converted my pickup to a self directed one. Then, I had to re-enter all the information I had already put in the night before in an attempt to save time, and the system refused to accept my emergency contact. Overall it was a very frustrating process that took away rental time. I would not recommend the self service pickup to anyone.
Mariah Leroux
Rating:
5.0
Customer did not leave a comment.
Duncan Lester
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aman Rastogi
Rating:
5.0
Great customer service
Jason Campos
Rating:
5.0
Very respectful and professional 👏
Clinton Outerbridge
Rating:
5.0
Customer did not leave a comment.
VICTOR FERNANDEZ
Rating:
5.0
Customer did not leave a comment.
Luis Pichardo
Rating:
4.0
Left my handtruck there and reported it as lost and found but other than that, great service.
REBEKAH G LEE
|
Overall Experience
Rating:
4.0
Thanks
THIERNO BAH
Rating:
5.0
Customer did not leave a comment.
JOEL LEON
Rating:
5.0
Clean the front windows inside and out so you can see better.
Joe
joe camilleri
Rating:
4.0
Customer did not leave a comment.
Yasmin Jennings
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jaquan renwick
Rating:
5.0
Excellent service, both rental and storage.
ROBERT STRAIN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Olivo Collado
Rating:
3.0
Well, The truck got me from A to B. I feel that the truck has a lot to miles on it 124,000. it was a drag. The truck needs to be worked on.
joann coutourier
Rating:
5.0
Excellent
ROBERT STRAIN
Rating:
5.0
Customer did not leave a comment.
Alexandra Rodriguez
Rating:
5.0
Customer did not leave a comment.
JESUSF RIVERA
Rating:
1.0
Found a bottle of Urine in the Van. Then when asking for a discount because I couldn't use the van as it was disgusting and unsanitary. The manager was rude and not apologizing in any way.
Bad service and combative from the manger all the way down to the return rep.
👎
KEVIN BRENNAN
Rating:
3.0
Customer did not leave a comment.
Agnes Payadue
Rating:
5.0
The move in process is very simple when booking online.
However I picked this storage because I was offered a month free if I decided to also rent a uhaul moving truck as well. I called uhaul to confirm this and I was told because I moved within the same borough I did not qualify for the free month. Why was I able to pick this option online if that isn’t the case. Besides this inconvenience my moving experience was with uhaul was a decent.
Erica Diaz
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Angela Bonilla
Rating:
4.0
Customer did not leave a comment.
CARLOS GONZALEZ
Rating:
5.0
Customer did not leave a comment.
jose batista guzman
Rating:
5.0
Great service all star staff
Benito Camacho
Rating:
4.0
I had to go to The Bronx because the truck I reserved wasn’t available at Flushing. Terrible experience!!! I had to travel to The Bronx and pay tolls and waste hours in traffic. Never again U-Haul!
Rocio Ortiz
Rating:
5.0
Customer did not leave a comment.
Jeffrey Stenson
|
Online Move In
Rating:
4.0
Thank you for your service.
Jorge Cruz
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Danny Rivas Castro
|
Overall Experience
Rating:
1.0
Horrible , dirty disgusting place.
martha knauth
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eva Rodriguez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHANCE SHARPER
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Monica Bello
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Angelica Perez-Davis
|
Overall Experience
Rating:
3.0
The location was out of the way
No grace period given for payment, im a senior who's check day is on the 3rdbof the mo
I asked bto be given until then for payment
I was charged a $15 late fee every single month. This unfair practice to seniors is not to be ignored. I tryed to resolved this to No avail.
Irene Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rosie Almodovar
|
Overall Experience
Rating:
2.0
I am so disappointed. I moved from a well maintained absolutely clean facility to U-Haul where my unit is deteriorating. I have peeling paint. I have what seems like what was a window (I can’t. I get so angry just thinking about what my unit looks like).
There is no handle on my unit to pull up the gate. I have to use my hands on the ridges of the gate. I want to cry. I’m going speak to the manager and advise him/her about this unpleasant experience.
SHANTA DUCK
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shateia Barnes
|
Online Move In
Rating:
2.0
They make you pay to many extra fees instead of working with you …
Kayla Batiz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JUSTICE ASARE
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Denera Mccullough
|
Online Move In
Rating:
3.0
Too much mice and rat droppings /urine all over my belongings also as a customer for over 10 years I should not have to pay to discard of anything in your facility /garbage you need to do better in that area.
DARRYL LUTROY BRYANT
|
Overall Experience
Rating:
5.0
This facility was very convenient, and the staff was helpful and courteous.
Rolando Oyola
|
Overall Experience
Rating:
5.0
Good service
Lansana Soumah
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
adonica gadsden
|
Overall Experience
Rating:
5.0
Only problem I have is the fee just went up again
And now it 30 dollars more
Datren DeVoe
Darren Devoe
|
First Impressions
Rating:
5.0
Great experience
Rolando Oyola
|
First Impressions
Rating:
5.0
So sad to leave Uhaul which is so popular that bigger units are all taken. We've been together for decades that helped my whole family's need - children come and go before/after school, overseas' assignment, marriages, etc... Part of our lives.
Thank you for wonderful staff who have been so helpful and reasonable all these years. Heidi Pang
HEIDI PANG
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tiana Young
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Evelyn Rivera-Dehernandez
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
jaynell walls
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
MAX MANES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adayns Abraham Acosta
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Chante Orta
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jeannette Varela
|
Online Move In
Rating:
5.0
Very Friendly environment .
Rudy Mena
|
Online Move In
Rating:
4.0
Need better pest control
mariella hungria
|
Overall Experience
Rating:
4.0
Need better pest control
Mariella Hungria
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
RAMON SURITA
|
Overall Experience
Rating:
5.0
George was always great. Always available for any questions or concern. Kathy was always friendly and approachable. It was a pleasure to work with them.
Mildred Suarez
|
Overall Experience
Rating:
1.0
I'm not happy at all with you guys!!!!!! Actually I'm talking to a lawyer. This is Michael's wife again!! You guys sold our unit for 5 freaking dollars after I made payment plans with you guys!!! I even have it in black and white!!!!
MICHAEL JONES
|
Overall Experience
Rating:
2.0
After making my reservation with the call center to rent a box truck from Grand Concourse I was offered a storage unit with the first month free at the 138th street location. Upon arrival the clerk cancelled my reservation and told me it’s not free for the first month. I advised her this is what I was offered from the call center and when I clicked on the link that I received in a text it said the price was $244 and $0 due upon move in. I asked her why my reservation was cancelled and she could not provide me with a response. The manager then said he couldn’t find my reservation even though I provided him the reservation number and I was forced to pay full price for a unit. I am very disappointed with the way this situation was handled and the games that were played. The only reason I came to this location which is out of my way is because I was receiving one month free. I tried calling the call center last night and after 38 minutes on hold I finally hung up. I would like some sort of concession for my troubles. Not only am I at a location out of the way for me, but I was also forced to pay for a unit that I would have gotten at a different location and possibly different company that offers first month free.
Venus Monee Campbell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rosie Almodovar
|
Online Move In
Rating:
5.0
Good experince
dennis ruiz
|
Overall Experience
Rating:
5.0
Thank you for saving our belongings after a family tragedy.
Bernice Sutton
|
Overall Experience
Rating:
3.0
Cuando llame anoche al numero que esta el elevador para cualquier problema la persona que atendio el despues de 10 llamada , estaba durmiendo cuando xontesto el telefono fue descorte sin ningun tipo de profesionalismo y muy mal educado.
Angelo Guerra
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jessica Leroy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenya Sanchez
|
Online Move In
Rating:
5.0
Staff was very helpful and friendly.
Susan Almeida
|
First Impressions
Rating:
5.0
Sin comentarios excelente
Greyber Perez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Trinia Grant Grant
|
Online Move In
Rating:
5.0
Keep up the amazing customer service
Tammy Murray
|
Online Move In
Rating:
5.0
Fué muy buena
Josefina Florentino Robles
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHANTEL COLE
|
Overall Experience
Rating:
5.0
So far no problem
Carmen Pellot
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Annette Cruz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jesus Castillo
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Francisco Arzu
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Allyson Kloster
|
Online Move In
Rating:
5.0
Amazing staff, very friendly and helpful every time I was there!
Brandon Waldau
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Ashley Williams
|
Overall Experience
Rating:
5.0
We arrived shortly after closing and a gentleman was still there who was so helpful showing us where our unit was and where to leave the truck. A great experience. Thank you!
DANIELLE MATLOCK
|
Online Move In
Rating:
5.0
She was a great help
Raymond Antonio Cruz
|
First Impressions
Rating:
5.0
Everything in this U-Haul Location is beautiful 🤩 nice and clean
Carlos Huertas
|
First Impressions
Rating:
5.0
Tyrell and Edwin they went above and beyond to helping me making my move in easy I give them 1000⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️🙏🏻
Carlos Huertas
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
WILLIAM MELENDEZ
|
Overall Experience
Rating:
5.0
I'm so happy
Jonas Pichardo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SABRINA PIERRET
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Angel Cabrea
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RAMARJ ALSTON
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jason Rodriguez Sr.
|
Overall Experience
Rating:
4.0
I had the service for 2 years and everything went well and my belongings were always secured.
Geymy Ogando
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darroold Scott
|
Overall Experience
Rating:
5.0
Staff is very friendly. Excellent hours. Felt my things were very secure. Enough parking whenever I will go and check my storage.
Lexa Rico
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
kizzie Hazel
|
Overall Experience
Rating:
5.0
I think this facility is a very good facility clean must’ve been in there for seven years and when I pulled the dog you would’ve never known that I’ve been in there for seven years no bugs no webs still the same as I put it in thank you U-Haul for keeping myself safe safe
VIVIAN GLENN
|
Overall Experience
Rating:
5.0
Thank of every staff professionalism and Clean storage in the overall, and easy ways of Moving in and out of the storage room!
Migdalia Gonzalez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
cheryl Harper
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Geymy Ogando
|
First Impressions
Rating:
5.0
Was great experience
Irma Arroyo
|
Overall Experience
Rating:
5.0
Luis was great. Very helpful and friendly
MILDRED Suarez
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Wayne Austin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Emily Ahlers
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Duane Dixson
|
Overall Experience
Rating:
5.0
Easy access, great service.
Juan Martinez-Ruiz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jason Martinez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ciara Vazquez
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CHENIQUAA TERRY
|
First Impressions
Rating:
2.0
I visited this site a day prior to my move in to verify the size I wanted was available at the online price quoted. Everything there checked. After driving 4.5 hours with my loaded truck however, the day I need to move in I open my storage unit to find a gigantic concrete Pilar inside which means the square footage I would be paying isn't what I'm getting!! I was speaking with a lady at the desk about the matter and interrupted by a rude guy who cleans the trucks that said "you'll have to take that up with uhaul"...the fact that the unit was a total misrepresentation of what I was sold meant nothing to either of the representatives inside the store which I find absurd as I find it hard to believe that NOONE there INCLUDING THE RUDE CLEANING GUY knew about my unit as well as any other units that are sold qith concrete obstructions inside!! This matter I hope Upper management will correct at this location and urge them to treat uhauls potential customers with a bit more respect and provide better customer service as all this could have been avoided. I'm now paying for this room and one additional until I find another storage location that opens up with the total square footage that I need!!!
CURTISEARL WILLIAMS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LOUIS WALDRON
|
Overall Experience
Rating:
4.0
The staff is very friendly and helpful, the prices are reasonable and the facility is very convenient.
Joshua Weidmann
|
First Impressions
Rating:
5.0
Overall, my storage experience was superb. Even the restroom was immaculate and inviting, lol. Great staff! Great service! I will recommend this location to anyone and everyone I know looking for storage.
CHANCE SHARPER
|
Overall Experience
Rating:
5.0
Great facility.Always clean and staff was always nice and helpful. Great location as well, with ease of parking for loading and unloading.
chauncey tucker
|
Overall Experience
Rating:
5.0
Porqué si uno entraga más de dos semanas antes del tiempo rentado, no le devuelven el dinero que queda a favor del cliente…??? En mi caso entregué el día 14 de septiembre y el pago próximo era el 4 de octubre…. Creo que me deberían de reponerme medio mes de renta…😳😳😳
luis jimenez
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Malik Parkes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher Carrion
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jose Lopez
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Hayden Treu
|
Overall Experience
Rating:
5.0
Great customer service
CHANCE SHARPER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DARRIN SMITH
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason Rodriguez Sr.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zina Spicer
|
Overall Experience
Rating:
5.0
Dee and George are amazingly knowledgeable helpful they both deserve raises
chanine sanders
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cassandra Akhenoten
|
First Impressions
Rating:
5.0
I had my storage room at this facility for 16 years. I'm glad I chose this location. Always clean and the staff was ALWAYS helpful and pleasant!
CATHERINE JORDAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dayvon bedeau
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chris Dozier
|
First Impressions
Rating:
5.0
Needed storage unit when COVID hit and I had to take my kid out of Columbia March of 2020. The staff was helpful in chortle right size storage unit and the building and unit easy to access.
Tracey DeButy
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Edilberto Otero
|
Overall Experience
Rating:
3.0
It is possibly my fault as I am used to a quicker moving service and my better option was likely to "move in online" and not have to deal with the counter sign up and its lack of efficiency.
Angelo DeSanto
|
First Impressions
Rating:
5.0
la senorita que me atendio fue amable conmigo
Elba Cayetano
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert Schwicke
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KONSTANTINE TSOMBIKOS
|
Overall Experience
Rating:
4.0
Only comment: There is always a long wait to take care of business because of only one Attendant to accommodate all clients. Otherwise I would rate excellent. Thank You,
DELORIS HOUSER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Miriam Meza
|
Overall Experience
Rating:
5.0
Voy regresar ...que pase el cpvid -19.....I will return after a few months ....thankyoi
Jorge Vazquez
|
Overall Experience
Rating:
5.0
trudy is so helpful! george and edward, the managers, are very helpful and responsive, too. thanks much!
MARGARET barry
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NOLAN SOVCIK
|
Overall Experience
Rating:
3.0
Improve in your customer service and stop being rude and disrespectful to the customer.
Manger is great, he listen to my complaints and was helpful. Thank you
Nicholas Papa
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tracey Capers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
allenkalyn santiago
|
Overall Experience
Rating:
1.0
I lost thousands of dollars worth of items I stored in the Uhaul storage unit due to the neighboring unit illegally storing gasoline. It leaked all over my storage items and I am extremely disappointed and sad considering I am a college student who will have a hard time replacing most of it. Not to mention, I am in dental school and had to store some books and notes that were destroyed. The manager did not respond in a timely manner at all and I had to even send him another email since he never responded to my first one. I understand that he may have been busy, but after I sent my second email to him he responded that he was aware of the incident.. so why not reach out to me or respond if he was aware? I am hoping to get a full reimbursement back. When I went to move my stuff out at night (bc it’s supposed to be 24/7 access) I was saddened to see it wasn’t opened bc the elevator wasn’t working. I would’ve appreciated an email from the storage facility letting everyone know that so I didn’t have to drive all that way just to have it closed. When we went the following day and had to deal with the gasoline all over my stored items, it was unbearably hot and proved that this facility unit is in fact not climate controlled. Overall, terrible experience and I will not be recommending any of my college friends or family to store with Uhaul.
Kaitlin Deidrick
|
Overall Experience
Rating:
5.0
👍👍👍✌
abdiel rosario
|
Overall Experience
Rating:
5.0
I had my storage for 5+ years. It was always clean and I appreciated that. The staff was always friendly and provided great customer service. The only thing I would change is to have air conditioner in the facility. But because it’s an old building, the cost to install one would be astronomical. Anyway, thank you. My stuff was safe throughout the years.
NANCY PEREZ
|
Overall Experience
Rating:
5.0
The staff has a positive attitude.
Carlos Rivera
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HORTENSIA WILLIAMS
|
Overall Experience
Rating:
5.0
Was great, everyone was very helpful. Thank you!!!
Stephanie London
|
First Impressions
Rating:
5.0
Customer service friendly and helpful.
Samuel Arroyo
|
Overall Experience
Rating:
5.0
Thank you for the security of my family and I belongings
Sonia Poinsett
|
Overall Experience
Rating:
5.0
Some of the workers are good and some of the other workers don’t have a right way of talking to people but I got my point across.
Gino Lay
|
Overall Experience
Rating:
5.0
Excellent service
Gino Lay
|
First Impressions
Rating:
3.0
Price a little high
Tyrone Burton
|
First Impressions
Rating:
5.0
none
YVONNE THOMAS
|
Overall Experience
Rating:
5.0
The staff members were very helpful and patient.
Tammy Murray
|
First Impressions
Rating:
5.0
This "Excellent" rating also applies to the U-Haul Storage Facility located at 780 East 138th Street, Bronx, NY.
They do need to smooth the 4th floor, especially down the aisle of my Unit #4305.
Kyle Nickens
|
First Impressions
Rating:
5.0
Very good service
louis rivera
|
Overall Experience
Rating:
5.0
Great staff and people. Easy in and out. After hours drop off is great and very easy. Nice job.
David Aiduk
|
Overall Experience
Rating:
5.0
Very accommodating. Saw that I had a problem, and stepped in to help. Clean organized environment, and customer conscious staff. I would recommend at my church, and workplace.
Annette Richards
|
First Impressions
Rating:
5.0
Very good that they did a good job actually work the manager was super thank you thank you you all for your courtesy
Justin Mcclain
|
Overall Experience
Rating:
5.0
Very clean and organize place
CARLTON LIVINGSTONE
|
First Impressions
Rating:
1.0
Very dissatisfied with the service, had to move to a different unit with better customer service
Daniela Contreras
|
Overall Experience
Rating:
5.0
Thank you!
GLADYS VIROLA
|
Overall Experience
Rating:
4.0
Line too slow early and later in the day. Need to plan for all 3 service isles to be open and staffed when store opens.
Everyone very helpful and in good spirits though.
David Aiduk
|
First Impressions
Rating:
5.0
Great customer service
Graciela Santos
|
First Impressions
Rating:
3.0
Very disappointed as I was led to believe that I would receive a month's free of storage if I rented a trailer from east to west coast... but then was informed differently...
joel genaw
|
First Impressions
Rating:
5.0
The best storage,
HAROLD MENDEZ
|
Overall Experience
Rating:
5.0
People were more helpful than other uhauls I have been to. The close at 7pm is tight, however. The manager Geroge was really accommodating and had good customer service.
MARGARET barry
|
Overall Experience
Rating:
5.0
None at this time
Kirk Modeste
|
First Impressions
Rating:
5.0
Store manager George was very helpful and was training a new employee at the same . I even learned some things too. If I wasn't working at the time I will like to work for him. That's a good boss man.
Neftali Guadalupe
|
First Impressions
Rating:
5.0
I would highly recommend this Uhaul Storage facility. The staff was very welcoming and went above and beyond to help with my storage needs. My belongings were extremely safe and well protected.
Tami Nshio
|
Overall Experience
Rating:
4.0
I found the hours too limited
TIMOTHY STEVENS
|
Overall Experience
Rating:
5.0
great staff very helpful friendly and courteous
JOE D'OLIVEIRA
|
Overall Experience
Rating:
1.0
Horrible never again
Julady Crooke
|
First Impressions
Rating:
5.0
Good customers service
nilsa pabon
|
First Impressions
Rating:
2.0
I was charged before feb. 30 and then when I called to receive a refund and empty my unit, I was hung up on. I paid an extra month for no reason at all. Broken glass on the 4th floor.
diana mosquea
|
Overall Experience
Rating:
4.0
Great place. Would recommend.
NATASHA GARCIA
|
Overall Experience
Rating:
5.0
Great service the staff were very helpful and attentive
JOE D'OLIVEIRA
|
First Impressions
Rating:
5.0
The facility kept my personal belongings and memorabilia safe and secured! I thank the team at PortMorris U haul storage for exceptional service!
Elliot Felix
|
Overall Experience
Rating:
5.0
Staff we very professional
mary miller
|
Overall Experience
Rating:
4.0
Elysha was very helpful and understanding. Answered all my questions in regards about the facility. The maintenance guy don't know his name was very helpful as well.
Samuel Arroyo
|
First Impressions
Rating:
4.0
The staff was friendly and helpful. I thank them for all the help they gave me. I'll gladly recommend them.
sharon stubblefiled
|
First Impressions
Rating:
5.0
Great customer service
LASSINA TOURE
|
First Impressions
Rating:
5.0
These guys at this location make you feel comfortable and at home. They are very knowledgeable and insightful on every topic concerning storage and truck rentals. Thank you for your professionalism!
CHANCE SHARPER
|
Overall Experience
Rating:
3.0
Es Bueno pero el precio no muy bueno, el personal me trato bien.
Auri Joaquin
|
Reservation
Rating:
5.0
Keep up good work.
Louis Rivera
|
Overall Experience
Rating:
5.0
Great Service!
Ruben Torres
|
Reservation
Rating:
5.0
Good
anthony taft
|
Reservation
Rating:
4.0
No comments
Rebecca JohnsonHammer
|
Overall Experience
Rating:
5.0
All the above added to my comfort but it get pretty hot in the corridors if their was central air you guys would be perfect 👌🏾
John Vega
|
Overall Experience
Rating:
4.0
Muy bien el servicio
pura quinonez cruz
|
Reservation
Rating:
5.0
Kept up the good work
NORMA VELASQUEZ
|
Overall Experience
Rating:
5.0
Thank you
alberta lewis
|
Overall Experience
Rating:
5.0
I have been a customer for more than five years George, the store manager is always courteous and helpful. Its of utmost importance clients are treated with respect. He exemplifies professionalism