Staff is always really friendly and helpful
Brittany LinCustomer Reviews for U-Haul Moving & Storage Of Port Townsend
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything concerning our dealings with the U-Haul / U-Boxes has been such a wonderful experience. From the reservations, to box delivery, to shipping & storage and subsequently the final delivery of our items (in the U-Boxes), it has been a seamless and hassel-free process. You all rock! I will definitely be recommending you! Thanks again for taking care or our move and our belongings.
Carla BinghamThe guy who helped me (I have GOT to get his name) is ALWAYS so helpful and friendly. Every time I go in, he is there and ready to help. He is a great asset to your company.
jennifer stowTHe location was okay. The facility setup/arrangement was great for returning. The agent was friendly, helpful and very fast. Many more of the UHaul facilities should function as this one did. This was my 8'th UHaul facility I have had business with in the past 8 months.
Ted DrakeStaff was great to work with.
Troy RodvoldRenting vehicles with a quarter tank of gas is not good business. How can a costumer fill the tank back to 1/4. I left the truck with more gas that I got it with. Personally I think this practice is a scam
Mark ScottRian and Brian were excellent customer service representatives
VIBEKE DANBORGWe rented a cargo van to move boxes of tree seedlings to our tree farm. The van was clean when we picked it up and it ran beautifully. The staff were fantastic to work with - very respectful, patient and encouraging. Thank you for a wonderful customer service experience.
Pamela RobertsHelpful/efficient
John HeideckerClean the windshield
PATRICIA BLACKLogan was super helpful with the whole process
Shelley Farmer | Online Move InThe representative was cool and made the experience easy.
Jud HaynesThis was my first U-Haul rental and everything went great!
Tom OlsenWet happy with my entire experience with UHaul.
Clare Cornell | Overall ExperienceVery friendly knowledgeable staff. Quick move-in process. Thanks for the great facility and people, Javier and the other gentleman that I didn’t get his name (my fault!! “Moving Brain”!!! 😊)
Mary Ann FISH | First ImpressionsYou guys and girls are awesome!!!!
John nIt was flawless. Thank you !!
Brad HolingAll the app to search multiple locations or within a specific radius for equipment. Better define the ability to reserve equipment for a one way contract.
David WhiteI found your contract to be coercive and in poor taste/deceptive business practice as insurance scare tactics were not mentioned when I booked but only when I showed up to pick up the truck. Having insurance through my credit card and my personal insurance should be enough. As a business professional my whole career and creating and negotiating contracts U-Haul sucks and isn't even remotely trying to partner with their customers. I will never rent from U-Haul again and anyone I can influence moving forward won't either!!! Thank you....
Jerold SalmonsThank you, we love U'Haul!
Phil EherenmanThe guy that helped me was very efficient and made the whole experience quick and seamless.
Shelley Farmer | First ImpressionsThe staff are awesome. So much better than other locations
Christopher FryerOur changes were accommodated with a smile ! Much appreciated. Last minute plans worked out
amber benner | First ImpressionsOn the Ford van, show customer where fuel door is.
David BommerReally like the employees here. Always very friendly and helpful.
Brittany LinGreat and will use again.
Mary Merralls | Overall ExperienceClean the windows in side of the truck !!!
Robert FrambachRented trucks from this location many times over the years. I'm never disappointed. I just rented a storage unit today and the process was smooth. The on-site staff were awesome!
marla althouseThere was a great deal of confusion and misinformation with pricing. I spent about two hours on hold, getting transferred around, etc. trying to get my order right. Left hand does not know what the right hand is doing. Really bad customer service. I regret not going with the other more welll known company.
John ToolsThe check-out experience was not optimal, as your system was down, but the knowledgeable desk clerk checked me in via the app, but I wasn't in a rush, so all good The check back in rep could not have been more helpful, made it quick and easy, which I really appreciated!
Steven CrowGreat customer service...
Patrick McGillivaryOutstanding experience from start to finish, but a particular shout out to the outstanding customer service from the service rep who handled my pickup and drop-off, thank you!
James SwartzExcellent service with very friendly approach to the customer. Highly recommend this facility.
Bruce KrauseGet your customer service person Ryan some help. What an asset to UHaul this man was. Greeted me with a good morning and excellent service. Not all people are morning persons like myself. Ryan was great to deal with I will definitely use the Port Townsend location for any of my needs of a rental truck or trainer. Thank you Ryan for your excellent service..
Paul LopiccoloEveryone was very friendly, knowledgeable and helpful
Michael LevyAmazing in every way - super flexable !
Julia CarleService and equipment was excellent, customer service as well… thank you😁 I was worried that renting a truck would be a hassle but, Ashley, did fabulous at setting up what I needed..
Doralice ChristiansenGreat location, awesome staff worked with us and were very helpful and flexible. Absolutely love the automated contactless rental
Laron WilliamsAwesome helpful employees! Going through a really hard time with death of my Mom and everyone at your facility was so helpful to me. I appreciate all the kind, friendly help and service that I received. You guys are the best. Thank you.🥰❤️👍
RENE MYERS-LARSON | First ImpressionsClean and secure.
MICHAEL MCLERON | Overall ExperienceThere was a little uncertainty about whether the trailer would actually be available. I did not get a confirmation the night before.
Tom PutnamLogan is very knowledgeable, was helpful in making our reservation. We ended up not needing the storage space. But we must tell you that Logan is a gem for uhaul
Bonnie GILMORE | First ImpressionsFriendly staff was very helpful in sorting out my multiple changes related to weather delays.
Jeffrey HesterStaff was a breath of fresh air after living in Indianapolis for 7 years. It’s hard to find good service and quality staff in that city. The staff here was very helpful and friendly. They knew their jobs well and got things done extremely fast with a smile on their faces. 5 stars
lorne potts | First ImpressionsIt was a very pleasant experience. Our salesperson was spot on!! A asset to Uhaul for sure!!! Thank you.
Tina AmanThe team at this U-Haul is very friendly and helpful. The only problem I had was that the driver side door had to be slammed shut or it an alert that the door was open would appear.
linda christiThank you
Danei FowlerLogan is always very helpful. I appreciate the staff being efficient..in and out very quickly. I don't know the name of the young woman who works there but I also appreciate her efficiency.
florence jonstonYou advertise $19.99 a day for a pickup truck. Yet for a day & a quarter (28hrs) my bill was $95.00 & I only went under 40 miles. Please be more honest about what a rental could cost. Even though the place & the vehicle I rented was great....I won't rent again because the price was too costly for me. I'd rather pay a friend.
Gloria HoltzSeparate scheduling from pickup; try to make pickup quick and painless. When picking up, you are in a time crunch, when scheduling it is Moore relaxed Make pickup: here is the key. Let me walk you to your truck, ready to go. Have all trucks filled up.
Robert FaassThe man at this location was quick and professional. Helpful and explained everything step by step.
Heidi AllencastreVery friendly and helpful employees.
Glorie VelcerThe truck was extremely dirty on the outside. It worked well, but was noticeably covered in dirt
Timothy EdgrenHard to reach staff by phone
MATTHEW BUTLER | Overall ExperienceFriendly, helpful, efficient service
GEORGIA ARROW | First ImpressionsThanks!
Patrick MurphyGreat customer service. The man that was working when we picked up was very nice. The process of picking up and returning were very easy. Clean van
CRAIG ROBBINSLogan, the associate who helped me at drop-off, was exceptional - great service, great attitude, very helpful.
David CohnDrop off went fine.
Mary Rivardnice people and facility. I will when needed return for your services there.
Mark Jacobs | Overall ExperienceU-Haul did a great job on pick up and delivery and made our move very easy
Kent TaylorI was charged an extra day and extra mileage when the Uhaul website directed me to return the truck to this location on Monday. I was charged for Sunday even though I did not use the truck. Also, being charged for extra mileage, I could have returned the truck elsewhere but Uhaul website would charge me $100 more to do so. I feel I was ripped off as I did what the Uhaul website directed and I still over paid for the rental truck.
Jennifer HartWe had the best customer service and the greatest experience Using U-box. we had to make so many changes in our timeline and everyone at U-Haul/U-box was amazing. It was the best experience of moving I've ever had
brandy wesselTruck was ready to go and when done someone was there to check me out.
John HamiltonPeople were nice but it wasn’t an organized situation. I returned the truck to the scheduled location the same day, but got two calls the next morning asking when I was returning the truck. The person in Olympia didn’t check it in I guess. That means they also didn’t have an accurate receipt for me so I may have overpayed. People were nice, but that is not good business practice.
Miranda WestermanAnswer the phone locally instead of letting it transfer to corporate. I had a local question and called several times this morning and gave up.
Susan StewartI would like to submit that when I have worked with Port Townsend staff they have fantastic. I would also like to submit that this is the second time I have dealt with the call center line and got information that was not accurate. This time was about trailer hitch ball size. I had a broker lock on my receiver which means that I had a larger ball. I called and got pushed to the call center to which I asked if my ball would work or if it was a 2 inch ball. The representative although very kind told me a range of ball sizes that would fit the trailer size I wanted. I admit I was a little surprised but thought perhaps your trailers had different hitch and ball sizes. So the next morning I arrived in Port Townsend where Ryan McGregor helped me get checked in and was great to deal with. Sadly when I got to the trailer he informed me all the 5x8 trailers took 2 inch balls and wasn't sure how someone had told me different This brought on a 50minute round trip in my less than fuel efficient truck along with 30 min in the shop cutting the keyed bold out so I could change the receiver to the proper ball size. I am genuinely disappointed that it cost me time and a couple gallons of diesel putting me behind on my trip and ultimately unloading in the dark due to the delay. I have a feeling the rep I spoke to didn't listen fully to what I asked which is what caused the inaccurate answer but it really was a shame.
Trevor HuntingfordWonderful service, zero hassle booking, picking up and dropping off, very friendly staff who go above and beyond to be helpful.
Jennifer AndersonWas not open posted and arranged hours for pickup
Douglas ButlerThe staff were very helpful over the phone. Logan was even more helpful when we returned the vehicle. He was very professional and considerate. We will be back!
Laura TuckerThe female manager was not helpful.
QUENTIN ROSMAIER | Overall ExperienceWish it were cheaper
Linda AbbeyNothing, I have used this location several times and the staff have been personable and helpful.
LAURA ROETCISOENDERVery helpful
linda bardon | First ImpressionsBathroom was not kept clean, but the rest of the facility was well organized.
CHADOR RED THUNDER | Overall ExperienceThere was a special offer when I reserved storage online for a lock to be given and waiting. There was no lock in the unit and I had to drive back to town to buy one.
Burl Norville | Online Move InVery nice and pleasant experience. Thank you.
Lee Terry | Overall ExperienceAll the staff at the Port Townsend U Haul facility were friendly, courteous and helpful. The manager Desirae was wonderful. A really great team of employees! My move in experience was smooth and delightful. The faculty is clean, well organized and easily accessed. I am relieved to know that my items will be secure and protected by the safety provided by the facility. Thanks again to U Haul for providing great service :)
WILLIAM WOLF | First ImpressionsRental units were very clean and dry, the staff were always quick to help and friendly, the truck rentals ( 6 in all ) worked out great with no problems. Have to say we are very happy to have such a great team there for us on or house move, from boxes to storage to truck rental. If anyone is looking for moving help, these folks are the answer. Nothing but thanks.
Thomas Thomas | Overall ExperienceVery friendly and helpful staffing. They made the experience pleasant.
Carla cribb | Overall ExperienceThe employees are kind folks
Milo Redwood | Online Move InThe staff was excellent, and very helpful.
Jeanette Wagner | Overall ExperienceGuys are so helpful and friendly. I love this place
Carolyn Gates | Online Move InI would recommend the storage unit to anyone :)
Holly Katke | First ImpressionsMy only complaint is that i verbally and in writing told both attendants that i didn't want the monthly insurance charge, and i was charged anyway. I was going to call in my homeowners policy information. As it turns out, it's easier to pay the monthly fee. I was told that we are #3 on the waiting list for a 5x10 unit. I hope that remains true (we're local).
Barbara Tusting | First ImpressionsJavier was very friendly and efficient, knowledgeable and proactive.
REBECCA WELTI | First ImpressionsPort Townsend was exceptional
Stephen Cade | Overall ExperienceAustin is the friendliest most helpful person I’ve come across in a very long time. His customer service is top notch. It’s always a pleasure seeing him there.
jennifer stow | Overall ExperienceStaff were extremely helpful and kind, important qualities in today's world from my point of view🙂
LeeAnn Dickson | Overall ExperienceStaff was helpful and friendly, and made the move-in process quick and easy.
Patrick Gabbard | First ImpressionsThe only problem was they didn't have the picture boxes I needed. I had to go to Sequim to get them.
Jeanne Hoggarth | First ImpressionsEverything was very difficult and the staff were not nice.
Dove House | Overall ExperienceAccess to storage should be longer. I had one last load to deposit at midnight. And I put my traveling really behind schedule not being able to Put stuff away in the shed
JOSEPH HANSEN | First ImpressionsThe new storage units are great. It's conveniently located, it is well lit, the staff is great. I'm very pleased with everything about it.
Nancy Hawthorn | First ImpressionsLogan was above and beyond helpful. Great staff always!
Melissa Lamey | First ImpressionsThe lack of a bathroom in the storage facility is a drawback. Having only 3 carts parked on the opposite end of the building from my unit was a hassle. Not being able to call directly to the office to ask a simple question and wasting time with a phone bank that had no information was upsetting. I had to drive over to ask my question. Two of the staff have poor communication styles, and not being able to give full and clear instructions meant I repeatedly had to ask for more detailed instructions. Rather than verbal instructions, it would help to have the instructions and procedures on a card that I could reference.
Denise Auld | Overall ExperienceThe only negative was that I ended up having to rent a unit larger than what I wanted. Stopped in a week earlier to inquire about units. Was given prices for units including 5x10 which is what I thought I might need but wasn't sure. I was not informed at that time that there were no units of that size available and had waiting reservations as well. I was informed of this when I came in to rent a unit. I had already made plans to start my move so I had to rent the larger unit. In their defense though, they were very busy at the time of inquiry. They were extremely friendly and helpful in every other aspect.
Connie Barnett | First ImpressionsFriendly family oriented people!
Lourdes Wusstig | First ImpressionsEveryone was extremely friendly and helpful. Logan recommended we move from a pod to a unit which was a great suggestion.
Michael Levy | First ImpressionsMain issue is that after signing up and paying I discover the unit is not a 5x10 as advertised, but really a 4 1/2 x 9. False advertising. Now it is much harder to fit our stuff in and we feel like uhaul did a bait and switch. Local staff are nice but powerless to fix the situation once I complained.
John Erickson | First ImpressionsThe gentleman that help me was great knowledgeable, friendly, personal. Thanks that was easy..
Jeff King | First ImpressionsThanks for the space.
Mark Malone | First ImpressionsVery helpful & friendly as usual
Belinda Smith | Overall ExperienceTheir helpfulness was phenomenal. The problem was the subcontractors from Moving Help.Com—two did not show up. PT UHaul recommended a local mover. I suggest avoid Moving Help.Com!!!!!!!!!!!!
Ann Linnea | Overall ExperienceTed was very accommodating with all my changes. It was much appreciated!
Steve Kidd | Overall ExperienceI know this is a corporate location, but what a good example for the rest of your company.
Michael Fredj | Overall ExperienceI arrived and everything was ready to go. This is the best U-Haul experience I have had.
Charles Braden | Overall ExperienceThe staff was very friendly.
RONALD CADWELL | Overall ExperienceFriendly and helpful. Facility is large and convenient to park in.
KIM WENNERBERG | Overall ExperienceStaff were great to work with and the Moving Help Mike Rossier was a life saver and went out of his way to accommodate us!
Curtis Hammock | Overall ExperienceStaff were accommodating and professional.
Jason Kays | Overall ExperienceFriendly professional service. Would highly recommend them to anyone looking for a convenient and economical way to move/store things.
Mary Dupont | Overall ExperienceMiscommunication with a continual rental for a larger truck was bad. We ended renting from Budget. So sorry.
lucille white | Overall ExperienceThe facility is great, and the people are fabulous! Everyone is so helpful and pleasant.
Terri Alexander | Overall ExperienceFriendly and helpful staff.
Amy Koch | Overall ExperienceThe staff was extremely helpful, friendly and proficient. I would highly recommend this facility to anyone for their moving or storage needs.
Karen BAELE | Overall Experience