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Kyle KCustomer Reviews for U-Haul Moving & Storage of Power & Light
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service rolls their eyes.... All stores..... must be training????
Mickey K | First ImpressionsThe facility was easy to access, clean and temperature controlled. The unit was in the smaller single floor unit to the north of the main facility so I didn't have to deal with an elevator when loading or unloading. Staff was friendly and helpful.
Elisabeth L | Overall ExperienceShauna and the assistant manager is great. I would refer everyone to this location.
SHELIA D | First ImpressionsEverything worked well except for having to recover the elevators on my own. Both were opened on the 5th floor.
Leah S | Overall ExperienceGood people good attitude
Vernon R | First ImpressionsOnly used storage for 1 month, after purchasing my own disk lock, I removed my lock and what belongings I needed or wanted I informed manager that I no longer need the storage unit , she informed me that there was a lock on the unit and would be charged for every month it was there until auction, I refused to pay for a unit that your employee knew was no longer needed and the lock wasn't mine, trying to make and get money that I do not owe
ERIC P | Overall ExperienceGreat staff and service from Shauna!
David S | First Impressionsthanks!
Micheal K | First ImpressionsThe young man who helped us was more than awesome of course
BENNIE B | First ImpressionsShauna has the entire facility under control. And that’s a huge job. The staff is incredibly nice and helpful. The place is spotless and secure. I feel it’s time to give everyone a raise. At least a nice bonus. And a Boxman ornament for everyone!
Rex W | Overall ExperienceI really appreciate the group of people running this U-Haul space. They are helpful and reassuring. Also fun! Thank you!
JOANNE W | First ImpressionsI'm a little upset, because I wasn't warned of rate increase on the storage.. And want to know why you're raising the rates...
Roderick I | First ImpressionsWhile I expected access 24/7, I didn't mind working around the hours. All else was a great experience. (one piece of advice - would be the homeless in the car taking a spot for those loading and unloading - quite inconvenient. Just have them be more cognizant of those coming in and simply move when needed.)
denise m | Overall ExperienceNo issues whatsoever! Kind staff and owner. Storage units were very secure, brightly lit, accessible and always clean! I will recommend this location and use them again if needed. Thank you!
Sabrina P | Overall ExperienceStaff was friendly and courteous. Explained everything they were doing and made helpful suggestions.
Myron L | First ImpressionsThe carts that are provided are super helpful. The building is a historic building. The freight elevators were very strange but I figured them out quickly. My only gripe is that I had reserved a ground level unit and was given a 4th floor unit. I also checked in online and did not receive a free lock as indicated. I already had one with me, so this was a minor inconvenience. I would say overall this place is pretty cool and the staff is helpful. Since there are one way streets and backup moves to make, it’s not for a novice.
JAMES M | Online Move InThanj you
BRENETTE J | Overall ExperienceThey are awesome super awesome
Sheri J | First ImpressionsI loved this location and u-haul experience, I could trust that my storage was safe and protected. I felt the price was fair for the size of the storage unit.
Rebecca S | Overall ExperienceVery friendly and helpful at all times. It's good people that work at 1520 Locust St
EDGARDO S | First ImpressionsThe general manager was understanding and very helpful. I appreciate her.
Lessie S | First ImpressionsThank you for everything
Vicki S | Overall ExperienceShauna was extremely helpful with this entire process of storage management. Thank you all so much!
Jena H | Overall ExperienceThank You
Idris K | Overall ExperienceOnly issue is not being able to unload our uhual into the storage unit due to someone blocking the docks and going off and leaving her locked vehicle and U-Haul This forcing us to take another day off work and hope we can get the truck unloaded and the promise we won’t be charged for another day on the truck come true.
Jennifer T | First ImpressionsThank you so much, I appreciate your business @ I like that everything turned out really good. Thank you
Carter J | Overall ExperienceI absolutely hate it
TYRECE H | Overall ExperienceMy unit was broken into and no one from u haul contacted me nor did they email me. They patched up the hole and I had to find out about my unit Being broken into and a lot of my property being stolen days after when I showed up to get stuff out
JEREMY J | Overall ExperienceThey took my belongings. I lost my job and tried to make some arrangements, and they were very uncooperative.
Carlous p | Overall ExperienceHad to ask for managers assistance
ANGELA C | First ImpressionsStaff was very polite, friendly and helpful
DAVID R | First ImpressionsLove the fact it was always clean and I felt safe every time I went there, and yes the staff was always very friendly
Beverly H | Overall ExperienceThere is false advertising on the website. I was tod that I would have 1 month free when I rent a truck and get a storage unit. When I tried to do that, I was told differently and had to pay for storage at the moment and the rent the truck. Also the hours that self storage was advertised as if I can use until 10pm..but could not move my things into the storage because the facility closed at 7pm. I would not recommend this to anyone.
Jordan C | First ImpressionsI am homeless and U-Haul auction off all of belongings for $3.00 dollars. I know for fact that my belongings were worth more than that. I have nothing now. I am now so depressed and under a doctor care for this.
Rhonda Q | Overall ExperienceThe GM is rude and raciest.
Dominae P | Overall ExperienceIt would have been nice if the weekend hours were a little longer, but no complaints. My things were safe and the facility was clean and well-maintained.
SUSAN J | Overall ExperienceGood storage units and nice, but not enough parking spaces.
Martice S | Overall ExperienceIt was annoying that I couldn’t speak to someone directly at the facility. I would call to make a payment and the phones would be transferred to corporate, sometime waiting on hold for 15 minutes to be told that I need to contact the facility directly. Terribly inconvenient that I could not access the facility 24-7. I tried to move out on a Sunday and couldn’t get in after 5pm. Super annoying. The people that do work here are very charismatic and helpful in person. They were always nice, whenever I dealt with them in person or on the phone directly.
ROBIN G | Overall ExperienceThank you. I was charged a late fee. However i was on the prepaid plan with c card connection I don't know how this happen. Otherwise it would have been Excellent.
Jessie R | Overall ExperienceThanks
Martice S | First ImpressionsRich was very helpful throughout the entire process.
Sharmae R | Overall ExperienceThe neighborhood is a bit sketchy but that may be while you don’t get 24hr access either.
MONECHIA B | First ImpressionsI would use this place again for my storage unit.
Cecilia C | Overall Experiencethe elevator
Mary B | Overall ExperienceThe people at this facility were very knowledgeable and helpful. The process was quick and easy.
Sue C | Overall ExperienceShauna the manager is great. She has helped me a lot. The rest of the staff are friendly and helpful. I appreciate them all
Scott W | First ImpressionsTook 1.5 hours to check in. Had reservation and only 1 person I. Front of us. Had to move our stuff in the next day because of it. Very rude and unhelpful people behind the counter. Only 1 person was nice and helpful - I can’t remember her name. She was working circles around everyone else. When I first arrived I didn’t know where the office was. I asked them on the intercom. They proceeded to make fun of me then just said go south. I’ve never been there before I had no idea which way south was. Just very rude and lazy. Never again. I’ll toss everything I own before renting a storage unit again. Was told there is no partial refund for all the time I prepaid. -20 stars.
Kathy H | Overall ExperiencePersonnel were friendly and helpful
Perry R | Overall ExperienceGreat overall experience. Staff were very helpful and walked me through a difficult move 2000 miles cross country. My reservation for a larger storage unit was lost, the staff helped me find a smaller one available in record time. I would recommend this location and will use it in the future.
Shabrie P | First ImpressionsExcellent staff and help
Sandra P | Overall ExperienceWished that at time they had 24 hour access easier.
David G | Overall ExperienceThe black girl that worked the the day/evening (1-27-22) i was tryna move my storage was rude and inconsiderate and turned the lights out @ 6:15 and came over the intercom saying the time and we close @7 pm and to make final moving before 6:45 and then when asked to turn the lights back on she then told us to use a flash light i was in disbelief of what i just heard i will never refer anyone to this location again
Corey J | Overall ExperienceThe manager of the facility was very rude. She act like she didn't even want to acknowledge me when i first came in. She just looked up and starred at me. I had to speak first. She acted irritated when I asked her questions and when i brought the truck back she never even thanked me for my business. I would not recommend this place to anyone. I cannot wait to find another facility to move to.
Taylor B | First ImpressionsI AM PERFECTLY SATISFIED WITH U HAUL. I HAVE BEEN A CUSTOMER SINCE 2006 AT THE SAME LOCATION. 15 TH & LOCUST DOWNTOWN K.C.MO. 64108 .THANK YOU.
FRANK H | First ImpressionsEveryone was professional and attentive. Glad to have U Haul during a challenging time. Thanks.
Marshell L | First ImpressionsThanks
Samuel S | First ImpressionsGreat staff. Good experience.
Margo C | Overall ExperienceWhen we moved in on Sunday the young man at the desk was more interested in the Chiefs and Cowboys game then his customers and helping them.
Debra b | First ImpressionsShawna is rude the manager, the hrs are different from the online information
Demarco J | Overall ExperienceYou guys are all really really great. You helped make my transition and storage experience smooth and convenient. From Shannon/Mngt. to the others who were also very professional - Thank you very much. Sincerely H. Austin Whitfield
Howard W | Overall ExperienceStaff were especially helpful & friendly. They all gave me exceptional service. Thanks so much.
Marcy P | Overall ExperienceSafe area, clean and friendly and helpful staff. I highly recommend this storage/ rental location.
KIMBERLY B | First ImpressionsThe Manager Shawna made sure to keep my things safe even with me being late paying several times she always went the extra mile to send me a email or a letter and all my things were safe and sound at all times
Michelle W | Overall ExperienceThank you
Idris K | Overall ExperiencePrices were too high for me to recommend. Then the rates went up so I found somewhere else more affordable
Jeremy D | Overall ExperienceAll three of the people I dealt with couldn't have been more helpful or friendly. Thanks to them all for a great move-in experience!
Marcy P | First ImpressionsGM needs better customer service skills
Dana G | Overall ExperienceTruly appreciate your service Thank you again
sandra r | Overall ExperienceAnytime I called for assistance office staff was always unpleasant answering my questions with an attitude. I
Alexis W | Overall ExperienceThe manger and staff were very helpful and friendly to me.
Terrence Y | First ImpressionsThe only issues I've had with U-Haul was trying to get a hold of them from 8:00 in the morning to finally I had to go downtown Kansas City to the office customer service was terrible I had the whole 30 minutes to even get the phone answered and I will switch to no one answered the customer service it was terrible
JAMESZETTA E | First ImpressionsBest experience, office staff was amazing. Most honest people I've met. Thank you
Yvette R | Overall ExperienceI love you guys!!! You’re more like family than business people. Thank you for making my experience memorable.
johnnie j | First ImpressionsMs. Shauna the manager was very nice as well as helpful. She made my experience at her location well worth it. I will definitely recommend this specific location to anyone in the Kansas City, MO area.
Destiny D | First ImpressionsCharms Rd una a great facility
Phillip O | Overall ExperienceLost all of my precious items due to no fault of my own wall pictures that belonged to my mother whose been dead for 30 years I've had them all this time only to have them taken from me, then all of my sons ball jerseys took and he passed 5 years ago so noway I would ever use this place
Marilyn M | Overall ExperienceThere are roaches running around...lots of them... I understand you can't control what people bring to storage..but something should be done to keep them from sticking around. I dont have roaches n I for sure didnt want to take home anyone elses.
Aiesha N | Overall ExperienceThe facility is great I’m glad the manager was spectacular the difficulty is the hours seem a bit I am short I am and difficult to access if you have a busy lifestyle at all.
matthew o | Overall ExperiencePicking up the truck was a great experience, but the actual storage location was a horrible experience!! I would not recommend that location to anyone and I’m hoping I can find another place to store my things.
Alisa J | First Impressions95% of the time we came to load or unload there were people doing nothing in the bay. Often had to go out to the street because they refused to move even though they were not loading or unloading. Could be a little sketchy from time to time but I suppose that’s downtown for you. Biggest complaint is that it was difficult to actually pull up to the loading bay due to other people parked there for no reason.
Ryan R | Overall ExperienceAlways a pleasant experience.
accorp i | Overall ExperienceStaff was fantastic helping to free up the loading dock so we could have a chance to unpack the uhaul. Access hours could be better or more clearly articulated. We drove 6 hours from Iowa with the truck and only had less than an hour to unpack by the time we arrived. We knew the office would close but not that we would lose access to our storage locker With a moving truck of our size, I wish we didn’t have to move it all up to the third floor for storage. The space was sufficient but required dozens of trips up the freight elevator. Again, something I wish I would have known prior to arrival but, after successfully navigating the truck through downtown KC, I didn’t want to transport my cargo to a different storage facility. I can’t speak highly enough about the staff. From allowing us to stage the truck at the facility during the day so that we could take care of the business portion of the trip, to helping to move and park the truck...can’t speak highly enough about the staff you had working there today 13 May (day shift)
Hazel G | First Impressionsvery helpful and friendly staff...they all have great customer service...just wish the storage hours access were extended to at least 9pm every night.
Nyla H | First ImpressionsMy experience with U-Haul was great I would recommend it to all friends. Thumbs up to you.
Deborah J | Overall ExperienceSomething did chew on the edges of my expensive butterfly table. But the staff at that location created a raving fan. Always helpful and willing to please. Manager and staff polite and professional. Building is easy accessible, well lit, clean and climate controlled. Bathrooms are even clean. Bravo Power and light District Uhaul makes a difference. Thank you!!!
DOROTHEA H | Overall ExperienceGreat friendly Customer Service. Love this location. Always use this location. Great location I feel very safe using this location to store my belongings. Thank you, Uhaul.
janette m | First ImpressionsShauna was wonderful. She was running the place and providing excellent customer service at the same time. She double-checked that she had offered me a savings option - which I did! If we were staying, I would have no issue referring this location for anyone's moving needs.
Richelle H | First ImpressionsEven when I had a problem it was taken care of in a timely manner
chauntel w | Overall ExperienceI am a military personnel and have orders to transfer to California in December. I have had the unit since August. On 11/18 the military set up a moving company to get all of my things, when I opened the door to my unit I surprised to find there was water damage! Pools of water was on top of my bins, some of my boxes collapsed do to the water. By this time the unit was basically drying out and creating black mold. My head board is cotton and was also ruined. The moving company had to be rescheduled so I could go through everything and repack/throw away ruined items. I was never notified by phone call or email about the incident. The manager ensured me someone was supposed to call all the renters to come check their unit . I was also informed that a sprinkler system pipe burst and they had to get all the piping redone on the 6th floor. This process was highly stressful and very inconvenient for me. The manager that day however was very helpful and gave me everything complimentary to repack my items and even moved me down to another storage unit that did not have damage so my items could be picked up on 11/19.
Jaquela S | Overall ExperienceUsing card was confusing at first call customer service/office she explain over phone. Thank U for patience with old girl..👵
Gail H | Overall ExperienceI reccommend this facility for convience of location, services offered, moving supplies and the staff was always helpful. Thank You... Ms.AP
anita p | Overall ExperienceIn the middle of clearing out my storage unit on Monday, the elevators stopped working which made it impossible to move my couch and a few other large items. After waiting to see when the problem would be resolved, I decided to continue my move, leaving the couch in the storage unit to be retrieved when the elevators were working once again. The broken elevator issue created significant delays for my move which resulted in moving expenses that were much higher than I budgeted for. The moving company I hired is paid by the hour and distance driven, so having to wait to figure out what was happening with the elevator and then having to return to the storage unit hours later added a significant amount of time that I would not have had to pay for had the elevator been working properly.
Jacob B | Overall ExperienceThe only bad thing I came across is the elevator does not go up completely to the 6th floor. It leaves about 8 to 10 inches below the level ground of the floor so had a little hard time.
JESSY B | First ImpressionsI was ok with my storage what bothered me was the broken gates and elevator. It was an ok experience not great but ok. I would try a different storage facility if I needed one again just to see what a different storage has to offer in regards to service and cleanliness.
Katrina R | Overall ExperiencePerfect Service!!
MARCIA R | Overall ExperienceLove it
Charline N | Overall ExperienceVery clean. The staff is very friendly and professional.
Jeff P | First ImpressionsA couple of times the elevator didn't work. The credit card reader wouldn't take my card. I came one day to put some items in my storage both of the elevators were broken no one seem to care.
Kimberly W | Overall ExperienceThanks
james h | Overall ExperienceThanks Amanda and Shauna
ROBERT J | Overall ExperienceShauna at the 15 & Locust site in KCMO was extremely helpful, courteous and knowledgeable
Colleen H | Overall ExperienceThe only problem, I have is that I left my storage 1/2 way through the month and was told I was getting a refund. But when I dropped my key at the store, and she said she knew nothing about it. I needed to get with the manager.
Mikella S | Overall ExperienceVery good experience. Clean, safe space, and the staff went above and beyond to help me out.
ADAM P | Overall ExperienceI carefully shop for the best place to put my precious belongings.... Thanks for my life I can't replace that money cannot buy I chose this place for lots of reasons and they exceeded every expectatio
Mike M | Overall ExperienceExcellent people excellent facilities convenient location courteous professional efficient accurate and to top it all off fast.....
Mike M | First ImpressionsAll is good
richard g | Overall ExperienceThe location is very good for my needs. I am very content with the price I am paying for my storage.
Willber M | First ImpressionsClean, new equipment, very helpful and respectful staff.
FELICIA C | First ImpressionsBums and homeless people hang out in the shortages all day being a nuecense to other renters. I mentioned it to the office and they didnt do anything about it.
christina b | Overall ExperienceFrom the beginning to the end of using U-haul Storage, I never had a problem. My only complaint is that once you check out, you should get a refund from the time remaining on your contract.
Cynthia W | Overall ExperienceStaff is very professional. The critical incident that occurred in July was unfortunate, however the team pulled together and helped the customers that were affected. Great job.
Mychkie M | Overall ExperienceGreat service!
myecia m | Overall ExperienceVery nice and helpful had a very stressful morning when I moved my things into uhaul but the crew did a good job of making things easier for me
Sean D | First Impressions5star
rashall k | First ImpressionsMs Amanda is a very nice manager & has the knowledge to help all customers. Treats people with Dignity !!!!
bryan s | Overall ExperienceToo many idiots. I got tired of fending off people attacking me for the loss of 24/7 when it wasn't my fault. I wasnt even in the building when the fire started.
daniel g | Overall ExperienceFast, easy, and convenient. Will definitely recommend U-Haul self storage.
Angela B | First ImpressionsAmanda was great! Give that girl a raise!
kenyon g | First ImpressionsEasy to rent a storage and easy to make payments by phone or in person.
hazel r | Overall ExperienceGreat service, got exactly what I needed!
ALONA S | First ImpressionsEvery person I worked with were polite and very helpful. I would use this facility again if I ever needed a storage again.
sharon s | Overall ExperienceEveryone at this location(Power & Light) were always so helpful and kind. Especially Heather, April , Mrs.Amanda & Andy when he was there. This location is my first choice.
cynthia c | Overall ExperienceYou had a fire and as a result, my property was water damaged.
kyndall c | Overall ExperienceThe staff at this location is very unprofessional. I believe someone was living in one of the storage units which ultimately is the reason a fire was started. Every unit was ruined. NO compensation!
Jennifer L | Overall ExperienceVery helpful staff. Really know their stuff about moving and storing
Jeanne C | Overall ExperienceExcellent
ROCHELLE S | Overall ExperienceI was new to the building and the attendant did little to show me my storage after collecting my fees
Lamin K | First ImpressionsThe staff are extremely courteous and helpful. The facility is very well maintained and clean, supplies as far as boxes, tape, etc is well stocked and the policies were thoroughly explained.
jocelyn r | First ImpressionsThe women who helped were very nice and took me through the whole experience. They should be commended.
sharon s | First ImpressionsVery nice people. Painless experience
dori b | Overall ExperienceKeep up the great work!
Jeffery R | Overall ExperienceStaff very friendly and really knows all about moving and storage. Well definitely come back and tell all my friends
Jeanne C | First ImpressionsVery helpful
dori b | First ImpressionsI had storage at the same facility for years. Building, lighting and staff is all 5 Star. I highly recommend using them.
JEANETTE W | Overall ExperienceGreat storage facility
Jacob W | Overall ExperienceExceptional service,
chrisopher h | First ImpressionsThe representative that helped me went out of her way to assist me. Made sure that I had a storage unit that was handicap accessible and that I could maneuver myself.
Deborah D | First ImpressionsExcellent customer service! Above and beyond expectations. 20+ yrs in industry I blown away with the prompt, personable service. The best I have seen at U-Haul and I have been to many!!!
frank v | First ImpressionsThanks Amanda, Your Customer Service is on point. AP
ACQUANITA P | Overall ExperienceTons of homeless people that obviously live in the units.
Cortney M | Overall ExperienceI'm very impressed with how well I was treated by Amanda and her staff. They very kind , respectful, and very helpful!
nasra a | Overall ExperienceGreat service! Went above and beyond expectations.
Eric C | First ImpressionsGreat service, clean unit
Diana M | Overall ExperienceI waited 2 1/2 hours to move my load up due to the second elevator begin shut down for whatever reason.. and the two families loading and unloading their trucks . But the cashier lady was fantastic
Selana F | First ImpressionsYour service sucks
reginald d | Overall ExperienceWhen and if I need another storage space to rent I will definitely consider using your services again, Staff was very helpful
john b | Overall ExperienceThe unit I needed was smaller than what was quoted so I had to rent another unit so there go my first month free ..smh I'm
susan w | First ImpressionsThis experience was so much better than our last. I will use them again. I will also recommend them to family and friend.
Helen c | ReservationMy storage unit served its purpose. I put to much gas in the vehicle for turn in. I only drove seven miles.
Eric W | Overall ExperienceTHE UNIT I WAS TOLD WAS AVAILABLE WAS NOT SO I HAD TO TAKE ONE ON THE 3RD FLOOR. ELEVATOR WAS A PAIN, RAT TRAPS SCARY. NO LIGHTING IN THE UNIT. CLOSING OUT CONTRACT WAS DRAMA. ALL ELSE OK.
Laurie S | Overall ExperienceThank You!
roderick m | Overall ExperienceThe staff was great
Thaliah H | ReservationEach time I call or visit the storage facility, I am met with kind and helpful staff that treats you like they know you! I highly recommend this location!
karen m | Overall ExperienceEverything was very professional
danielle h | Overall ExperienceToo many people living in facility, too hard to get moved out - 4 loading spaces ( 1 used by vehicle w/flat tire for over a week, 1 used by man selling drinks and drinking beer on loading dock,
Callie J | Overall ExperienceStaff were very helpful and nice. No issues
Deron W | Overall ExperienceHot in the summer but staff was professional
Kevin K | Overall ExperienceThe manager Amanda at this facility is the important asset that U-Haul has. You should"clone" her and duplicate her all over your business. Everyone she works with grows, she's also a great teacher.
ROBERT J | Overall ExperienceTwo facilities coordinated a complicated rental transaction. The call center was not well informed on their facilities and policies which caused some complications.
ed c | Overall Experiencethe majority of the staff with whomI had interactions were friendly and helpful.
Timothy C | Overall ExperienceStrays sleeping at dock, people walking in without proper access, hot with no ventilator for air I'll never get another inside storage
Salma H | Overall Experience! great
Natalia A | Overall ExperienceEveryone at the facility was very helpful and everything went smoothly. When I had to call customer service about a bill I received, I waited on hold for a very long time, several times. Otherwise goo
Sharon H | Overall ExperienceStaff was very helpful. Made sure I practiced putting my code in to the security lock to enter the building. I chose to small of a unit to store my belongings and they scrambled to find another unit.
Roxann S | ReservationN/A
SIRRON R | Overall ExperienceVentilation could be better by being able to open the windows. And I really hope that box to repeal bugs, work.
rosa f | Overall ExperienceThe entire staff is amazing! I have rented a truck and had storage units there. Everyone has always been super friendly and informative. 10 stars!!!!
laura k | Overall ExperienceGood service
Edward B | Overall ExperienceAmanda Yager was pleasant, responsive and easy to work with. It was nice to have consistency in the Manager of the facility as we had our belongings in storage for close to a year.
Janet/danel D | Overall ExperienceStaff was excellent. Helped solve all the problems that came up.
david s | Overall ExperienceStaff was great. Space and building felt a little unsafe, even with good lighting and cameras.
nathaniel b | Overall ExperienceWill be back....lol...helpful staff
gabrielle y | Overall Experiencen/a
Phyllis H | Overall ExperienceThe storage that I had in my opinion should have been discounted because of a support beam in the middle of the floor which CONSTANTLY caused me problems.I felt it cheated me out of space I paid for
Phillip S | Overall ExperienceCourteous & helpful staff
Dirk S | Overall Experience