Very nice to work with. The people we worked with were very friendly and very helpful.
Katherene wallaceCustomer Reviews for U-Haul Moving & Storage of Provo River
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always helpful and amazing customer service! Couldn’t imagine better help!
Taylor GaynorThe check tire light went on, so I brought it back before my time. No one mentioned a break on price or that they would get me a new one for the next day.
Saundra ButcherI think the visa thing is stupid because I was just going across town it would have took one trip
Rose Steele | First ImpressionsEverything worked out really well:) Sydney was awesome and super helpful. I would definitely recommend to anyone needing storage or moving rentals.
Cassandra Christensen | Overall ExperienceI was happy, until my prices started rising without notice. The price going up every month for several months also made me very upset with the uhaul company altogether. I will never do business with uhaul again.
eric moosman | Overall ExperienceA light in the unit. Would be nice.
Karlo Owen | Overall ExperienceFor seven years, I complained that our storage garage door was broken. The door wouldn’t close all the way. The open 2 or 3 inches at the bottom let in all kinds of dust dirt water, and debris. Employees kept promising me that they would get it fixed. But it literally took seven years for them to finally fix it. By that time I was moving out to a higher quality storage garage at half the price. That is the main reason that I would not recommend U-Haul to anyone else. Non-responsive service, and too high-priced. Also, no one ever answers the phone at the local office. Literally never. It always rolls over to some kind of a national customer service center but they never have the answers that I need from the local location.
brad taylor | Overall ExperienceWas pretty fast and excellent service.
Mario Saavedra MarinI would give a higher rating except my move in experience was frustrating. I was able to change my move in date however I was not able to access the unit. I ended up needing it two days earlier on a Sunday. The office was closed when I got there. I arrived at 6pm they close at 5pm. Not a problem accept that I had no access to the unit. No access code to get in, nothing. A 24 hour access facility should be that, accessible for 24 hrs. After driving all day from Nevada to Utah, hauling not just a loaded 20’ van but towing a trailer as well, I was extremely disappointed and definitely not happy. I would suggest a system of sending the new tenant access codes and unit assignments via email or text. Weekends are when people typically move. When I came back the next day , the staff was very friendly and helpful.
Sandra Sweeney | First ImpressionsThey didn’t have my truck at the reserved location, was about 20 miles away. Then charged me for the additional miles when I dropped it off
Jared CurtisNothing all was good
Hector HernandezVery friendly and informative. thank you
Rex Farrer | Overall ExperienceReally good.. Thanks..
CLAUDIO ALVAREZWe rented 3 or 4 different units over the last 10 years or so. Most of the units kept most of the dirt out which was great, but our second last unit was terrible. We found leaves, trash and dirt that had blown in, and coated everything in soil and grime.
GARRETT STUBBS | Overall ExperienceFast service, great job.
Ray McgeeI drove 126 miles one mile short of allowed. I was given 127 miles on line, in person only got 119 and thus an extra mileage charge.
Jason BrunsonMy experience with this location was good, but the process of getting there was not. I was scheduled to pick up my equipment at another location, which was closed on Sunday, so I would be getting the key to the truck by opening a lockbox. The process of getting the combination the to box was horrible. I tried, with my phone, for 15 cold, frustrating minutes. I eventually gave up and called U Haul customer service. The representative tried, without success, for another15- 20 minutes to get me a combination that would work. Eventually she gave up. Fortunately, she found another U Haul location about 5 miles away, manned by a human, that had a truck. When I got there the service was excellent, but I ended up getting the truck about 45 minutes later than I had planned, and as a result lost two of the people who were going to help me load the truck. What a terrible way to start the day!
Suli weiWe ended up having mice in the storage unit and ruined all of our stuff.
Lalena Mason | Overall ExperienceMatthew was super helpful when I checked out my van today. I would definitely repeat the whole experience the next time I need to move things close to home.
Kayla DoddThe gentleman who helped me when I first rented the Uhaul box truck was wonderful to work with. He was polite, had great customer service, and made the process very simple. However, upon returning to the same location, the building was empty and no one was inside or outside of the main building. I waited at least 5 minutes or more to make sure I returned the keys to someone and finally a younger kid drove up in a cart. When I told him no one was inside to help me, he literally said the word, "so" in such a rude tone. It was so unprofessional and I couldn't believe how I was treated. I hope no one else is treated that way by the staff.
Robert SeelyNothing to really report on how it went. He asked, how can I help? I said I need to drop off a car. He had me hand him the keys and said you’re good to go. I was expecting more of a conversation, but overall not bad experience at the provo location. Still will not ever go through U-Haul.
haeli shurtleffThis business was open at 7am and was able to take the trailer rental off my hands. Informed me I was going to be charged additional fee for not taking to STAR TOWING which didnt open until 10am which certainly wasn’t conducive to my return trip. 3 wasted hours of my time. I chose another business open at 7am. Dave Nelson
david nelsonAll was great as planned
Mehran GhandehariMy rental process was smooth and fast. Super simple. Every time I went in the staff was friendly and very helpful. I would recommend this to others.
Bernice Andersen | Overall ExperienceEVERYONE WAS SO HELPFUL AND KIND!!! THANK YOU SO MUCH!!!!!
Osman CamposStop being so shady and trying to overcharge. It's embarrassing.
Brandon ReesorGreat and fast service thanks uhaul
Federico AngelU-Haul U-Boxes are the most economical, available, and has far reaching delivery abilities to where other self- packing moving companies don't offer services.
edward bellistonOur storage unit was great. Clean and secure. Uhaul storage has been really nice. If needed in the future, we’ll definitely use them again!
LOPETI KAUFUSI | Overall ExperienceHonestly, I was expecting this experience to suck. But it went super smoothly! We checked in a little early, and the woman at the front desk was friendly and helpful. I wish I remembered her name to give her a shout-out. The truck worked great for us too.
Kaleb FararWell done homies
Elijah Smeltz | Overall ExperienceMatthew helped us at the front desk. He was friendly, explained how things worked and what we needed to do, and was great to work with. The process of renting and returning a U-Haul van was simple and smooth. Would highly recommend. :-)
Chad DayThe pick up location was not convenient to where I was going. Over priced and the mileage restrictions were not good for price you charge. I feel my experience was awful.
rebecca porterKeep up the good work.
Abidemi AremuGreat group, really helpful during the whole experience. Good job!
Mitchell JosephsonGood
RACHEL Davis | Overall ExperienceWe weren't made aware of extra charges for being minutes late to turn in the vehicle. The employee on site just sent us off without explaining the costs and later we found out we were charged over 20% of the expected cost.
Allie FernandesNothing. Sydney in particular was extremely helpful and accommodating. Kudos to her and her team.
Brian RobertsWell done, you treat customers well. Good companies win, selfish companies always lose
Elijah Smeltz | First ImpressionsSydney was awesome very friendly and professional! I would mist definitely use this uhaul again. The entire process was easy and enjoyable. Thank you Sydney!
Valentin VeraThe only thing that could be improved is a clearer timeline of when boxes arrive at house vs storage unit when delivery is scheduled. Everything was a day after boxes arrived so it complicated arrival plans. Otherwise, excellent experience and very convenient. Most affordable option.
Maddy TarantelliWhoever rented than UHaul used a wrong number. I’m not the one who rented it but I got text notifications for it. Just wanted to let you know
Nicole CanizalezThere was only one employee working the front desk and it was very busy. She was very professional with everyone who were at the desk, as well as on the phone, but it would have been helpful to have an additional staff member there.
Casey RawlingsIt is very difficult to navigate the location with a big truck.
Willis JensenThe manager was very helpful and understanding when we had an issue about payment for our unit. It was quickly and completely resolved to my satisfaction. I would recommend this location very highly.
leon lofgreen | Overall ExperienceUhual is an awful company. I’ll never use your services again
Eric TranI didn’t have the dolly or the furniture covers I ordered
David HeapsGreat service! The return was the only part of the rental experience that was positive. Although I am still waiting for my refund for the dolly and blankets I did not receive.
Brandyn MemmottEverything went great. Could not have asked for, or expected, anything better!
Dallas AndersonStaff was always extremely friendly and helpful
Brayden Lemmon | Overall ExperienceThis uhaul cancelled all vehicle storage at the facility just 5 months after paying for what I’d assumed to be a long term storage spot. I had to go out of my way to come back just to move my vehicle to a new location and they wouldn’t refund the extra time remaining on my lease for the month (for which I had another 15 days remaining).
Joshua Thomson | Overall ExperienceAfter renting my outside storage from this facility for over 20 years. The facility went drastically down hill with theft, vandalism, trash and garbage left in our vehicles. Having to vacate the facility for some made up reason that was not enforced across the board is infuriating. If everything in outside storage had to be out by the end of the month why was over 70% outside storage still there after the 30th? Seems selective and targeted. I will not be recommending renting anything from uhaul. It was a great clean and secure facility until uhaul bought it.
ZACHARY JOHNSON | Overall ExperienceVery dirty and funky smell that was a mixture of stale garbage and mold
rachel irvine-shinaulot | First ImpressionsSydney was super helpful and gave nice, clear explanations of everything. The checkout process was efficient and the truck was perfect for our needs. The check-in process was also super smooth. Thank you so much for helping our potentially stressful day work out so well!
Shanelle HillThe return process was simple and was not complicated at all. Staff was prompt to check the equipment and get us out of there.
Ronald RobbI had already paid for the month not even a partial refund was offer I moved because my stuff was covered in dust and dirt then I had to put it in my van yes I scrubbed the inside afterwards!
Alicia Torrello | Overall ExperienceAlways so helpful! Thank you!
Christine Tanner | Overall ExperienceGot rid of rv storage, thumbs down
KEVIN BRAITHWAITE | Overall ExperienceDropped off in evening but location was clean and easy to find
Robert DeRidderI have an inside unit and was promised that I would always have light in the unit. When the hallway lighting was changed to a sensor and new fixtures installed, the inside light no longer functioned. I have called several times about the issue--left 2 messages through Customer Service for the location manager. Never called back! When I have had to switch the credit card on file and have overlooked updating my information, notification is sent out ti the emergency contact first rather that contacting the unit owner first. By the time the notification is sent to the owner, it arrives after the due date. Owner then has to pay late fees. Even after paying the late fees and visiting a week later, I still found the facility lock on the unit with a late fee notification. I definitely won't recommend this location--too many issues that don't get resolved until you are able to find a live person!
DANIEL JEPSEN | First ImpressionsRoom was clean and good. However, I was promised a padlock when I moved in and there was none to be found. I’ll be coming in today to get that from the office hopefully.
Joshua Scribner | Online Move InThere wasn't a good place to park the truck when I got there.
Rachelle McArthurAfter completing my online rental I chose not to purchase insurance. I've used the rental trucks several times and always pick this option. I know I selected no insurance because the website asks if you are "sure you'd like to drive without insurance" before allowing you to fully pick the option. After reading over my receipt in the rental truck I realized they charged me for insurance. The check out lady must've added it during my check in process. Unfortunately there was no way for them to see when it was added and because I drove off the lot they couldn't reimburse it. They then proceeded to charge me for a utility dolly that I did not use and again did not discuss this with me prior to charging my card. I had to call Uhual customer service afterwards and it took 30 minutes to get that refunded. Not super pleasant. Check your receipt fully before allowing them to charge.
Jessica NielsonThey have good people at the front desk than the other location facing Walgreens Provo.
severin tsumbu-ngomaNever had any issues, great people!
Daniel Herrera | Overall ExperienceWindshield was filthy. Other than that everything else was great.
William ColeI wish the trucks were nonsmoking. The truck I rented reeked of cigarette smoke. I had to drive with the windows open
Jennifer SladeAlways excellent service from Sydney and her team!
Joy MettenThis is definitely the best storage solution in the area but the walls in my unit did leak which was terrible.
Jessica Hedrick | Overall ExperienceFix your billing procedures. Don't spam customer accounts with tolls; it's not very nice and nearly stranded me when Uhaul caused my credit card accounts to be frozen. Credit card company explicitly said Uhaul was at fault for locking my card account, but Uhaul management was unrepentant which is just sad.
Stephen GriscomEveryone was great. Thank you all
crystal sione | Overall ExperienceEverything was great except for the parking. The parking lot needs to be larger. Getting in and out of it isn't fun and parking a block away because the tiny lot is full sucks. Aside from that, this would be my favorite UHaul location and I would consider using it more often for projects.
Chad DayEverything went smoothly, which is a wonderful thing when you’re moving.
Michele BrownThis was a great experience. I was able to get the track size I wanted. The price was great. They had no problem with me bringing the truck back a little later than I thought I would. Picking up and returning were quick and easy. If I am in need again I will certainly use this location!
Cody AlkemaThe parking lot is small and tight. Other than that, all good.
Randall NishThe guy who rented the truck to us was great!! The only problem we had was that the app used to return after hours was very difficult to use. Had to start over a couple times & even then we weren’t sure if it was done correctly. Thanks!
Rebecca KillianI was very pleased with how efficiently the move out was handled. No waiting, no hassle. Thank you!
Rebecca Killian | Overall ExperienceEthan was nice friendly came out and scraped the ice off the window shield for me.
Christopher VicariEverything was good
KEVIN BRAITHWAITE | First ImpressionsEthan was so friendly and helpful!
Kristin Diemer | Overall ExperienceGive the front desk man a raise! He deserves it!
Alex MonsonParking lot is small and confusing where to park the truck to return it.
eric isomJust needs more light in all the aisles
Taylor Torbit | Overall ExperienceI love renting storage from U-Haul! I've always encountered a safe and clean environment with welcoming and friendly staff. I've not had a problem there at any of the facilities I have used that wasn't resolved quickly, with complete satisfaction. I have used U-Haul a number of times over the years in different places as my "go to" place for short or long term storage needs, and highly recommend it.
Mary La Fontaine | Overall ExperienceSo I return the U-Haul 10 foot truck back and the transport dolly back , early, and I never received money back lie they told me
Manuel Guzman | First ImpressionsTwice, U-Haul called us to confirm our reservation and chose a city in Idaho instead of Utah, even though I had never requested a city in Idaho. Each time, I confirmed a dolley was part of the reservation and then when we opened the truck at our storage facility, there wasn't a dolley. When we finally went back and talked to the worker about it at the front desk, he said he never saw a dolley on our registry although the guy at our U-haul storage said he saw it and saw that we had been charged. Additionally, the U-Haul wasn't completely full of gas so when we had to fill it up to return it, we had to fill it all the way and when we told the guy at the front desk, he didn't offer a refund or anything. I was disappointed by how unorganized this experience was. I also wish we would've had the option to drop the truck off outside of store hours like we've been allowed to do before. It was just super inconvenient
DARIC MEYERS | Overall ExperienceThe employees at this location were as good and better than any other u-haul facility we have ever dealt with.
Michael Wolfe | Overall ExperienceYou made my moving day great 👍
Tanya Irvine | First ImpressionsI fell into hard times and was going through a divorce and I got way behind on the payment and didn't want to lose my belongings so I spoke with the manager and I was offered a deal to make a payment and then have my belongings out of the locker in 24 hours. Because of transportation problems I wasn't gonna be able to get there until the next morning and the manager said that was unacceptable, She also denied my offer to make the payment over the phone that very afternoon and then remove my belongings the next day. I realize that I was behind with the monthly payments but I believe that what I offered to resolve the situation was absolutely reasonable but U-Haul and the staff was bound and determined to confiscate my property and that's what they did and now I've lost everything which includes sacred belongings that was my late mother and father's that was gonna be handed down to my children to keep my parents spirit alive. That was very low and dirty to do to someone especially when I was prepared to comply with the offer made by U-Haul management and I told them I can comply but like I said, they had they're minds made up to keep my things.
SCOTT GULLEMAN | Overall ExperienceThe girl at the front desk was extremely nice and efficient!
Luiz BotelhoRenting this storage unit was almost perfect! However, after paying for and getting my unit and then going to the unit it was already in use and locked from someone else. I had walked all the way back to the office and the employee had no idea how that had happened but proceeded to help me reserve another unit. The only unit available was a bigger one (10x10) and i had to pay more to get that unit. I believe that was very unfair how i had to pay more for something that wasn’t my fault & how i had previously reserved that unit and it wasn’t an obligation to make sure their system was up to date with who is using what units. It makes me feel very worried about my items safety.
Appalonia Ranger | First ImpressionsThe office was clean and I was able to easily locate my unit. Both employees that I was in contact with were courteous.
Brandice Nelsen-Randall | First ImpressionsThe facilities were pretty good, and well kept, I'm a bit frustrated with the staff after I asked them how canceling worked and they incorrectly told me that it would cancel by itself if I don't do auto payment. It now obviously doesn't, and so I had to pay for another month
James Moos | Overall ExperienceI will never use this company again. The late fees for being a couple of days late on payment are ridiculous . Just be aware on this! The people who live on site are super rude and unhelpful. This location was convenient to my home, but I would rather drive a ways to have better management and kinder treatment . There are much , much , much , better storage options out there!
Penelope Bailey | Overall ExperienceBoth the manager and service assistant (unsure what their title is) were amazing, friendly and efficient.
Amy Brown | Overall ExperienceAlways friendly and great customer service. Why I'm a returning customer.
Jill Sorensen | First ImpressionsOutstanding service in every respect. Best experience I’ve had renting storage. Well-run business! Thank you.
Greg Gibson | First ImpressionsIt would be helpful if the inner units had better lighting
FRANCIS ROGERS | First ImpressionsGreat service
MATTHEW KELLY | Overall ExperienceHighly recommend this place. Hassle free and safe.
Ioane Afoa Fuiava | Overall ExperienceI liked having my belongings in what i felt to be safe environment. i didn't see indicators of mice or even other people breaking into sheds while i rented space at uhaul. thanks
Norman Fowler Rhea Palima | Overall ExperienceHORRIBLE!! I recently auto-paid on this unit, which I have used for many years. But on closing the account they would not prorate the payment to cover only the few days used. This is a rip-off. I consider it a form of theft that will definitely affect the way I talk to others about U-Haul. A very sad, stupid policy that dramatically diminishes an otherwise good experience.
Randall Wright | Overall ExperienceDoors didn’t roll down far enough to keep debris from blowing in but no big deal
Alexander Bradford | Overall ExperienceThe only thing that was bad was the parking lot for the office, it is way to small. Most of the parking spots were full of Uhauls, which was annoying.
Skyler Palmer | Overall ExperienceGreat customer service
Omar Lomeli | First ImpressionsStorage area bathroom was barely usable. Unit was great though!
ALLISON Nixon | First ImpressionsIt worked out well for us and the facility was nice, pricing was reasonable. Would recommend.
Weston Allred | Overall Experiencevery friendly staff the facility is pretty clean, easy to deal with over the phone
Lisa Scharetg | Overall ExperienceMuy agradecido por sus servicios.
Salome lool | First ImpressionsThe storage unit and products I purchased were within my budget and me my needs. The overall experience rates five stars because of the staff. I worked almost exclusively with Sydney Brooks. I found her to be knowledgeable, professional, and very helpful. Because of her excellent customer service I will return to the same place should I need similar storage or shipping products in this area.
Kelly Smith | Overall ExperienceThe unit was smaller than we expected, and it was challenging because there weren’t any additional options available.
Joseph Fitzgerald | Overall ExperienceFacility is always clean and staff is friendly.
Ligia Charvet | Overall Experiencethe girl that helped me was extremely kind and pleasant
JUSTIN CHAMBERLAIN | First ImpressionsTienen puertas descompuestas, storages con basura, no hay luz, sinceramente no me gusto
Lorena Munoz | Overall ExperienceFound what i needed to rent for small storage, staff very helpful and courteous, highly professional. I felt welcome and completed what I had to do that day, I was very HAPPY w my new choice in finding storage away from my home. Thank YOU for your Service. Security is High Tech, and clean, plus they have equipment to move your items into storage, WOW. I saw Way beyond the Competitors!!!!!! AWESOME
Carolyn Mike | First ImpressionsWe had reserved a unit and upon arrival found out they had no units of that size available. They offered us two smaller units (combined size still smaller than what we needed) but wouldn’t charge us the price of the one we had originally reserved but instead charged us the higher price of the two combined. First off though the door on the units were so small that we couldn’t even fit a couch through it, and then when we looked in the first unit, there was still stuff in there. Very unprofessional. We should have been contacted prior to our move in date to be made aware that the storage unit we reserved wasn’t actually available. It was all very unprofessional and we ended having to take our business elsewhere
Mikayla Doria | First ImpressionsThey were super nice and helpful and made me feel welcome!
Brooke Cooper | First ImpressionsI love this U-Haul facility, it is in a convenient location, it is very secure and the staff is very helpful. I had our unit for a few years and never had a problem. I highly recommend this facility.
Susana Fragoso | Overall ExperienceIt’s bad business practice not to pro-rate money back to the customer.
JOHN MIKE RICHARDS | Overall ExperienceThe staff was friendly and kind. They were extremely nice and gave me all the information I needed with clear instructions. It was fast and easy for me. The only thing was one of the Employees of Uhaul pulled in and parked right behind me. He was dropping something off. I had to really make a tight 8 point maneuver to get by him. He offered to moved and just took longer than I could wait.
Bryan Grow | First ImpressionsWhen I got to my unit little Resort is open and a pond trying to close the roll up door it got stuck and wouldn't go up or down took me about 30 minutes to figure out why it wouldn't go down after trying to call the office with no answer
Ron Rohrbach | First ImpressionsThe lady at the front desk was beyond frustrating. The facilities are fine. 24 hr access is available but cost extra.
saffra parks | First ImpressionsThe only thing I have to complain about is that I had to call about 5 times to get the lock off of my storage unit. It was my fault that I hadn’t paid my rent so the lock was on there but I did pay it all in full and I went there 3 times thinking that it was off and it was not
Tanner Loveridge | Overall ExperienceThey were so helpful
Phaedra Benson | First ImpressionsMoved in on the first of September and moved out the 30th of November but was still billed for December even though I moved out before my stuff was even in there for a day. When I asked if I could be refunded I was told no. They even told me that they lacked the technical capabilities to refund a card which is a flat out lie. Be careful renting a space here. In fact, just rent somewhere else where ethical business practices are followed.
Jacob Lamb | Overall ExperienceThe manager was great to work with!
Kelly Cuminngham | Overall ExperienceI still have my smaller space with you. Thank you!!!
HOPE GILMORE | Overall ExperienceThe staff were knowledgeable, helpful & friendly.
JANIS WOODWARD | Overall ExperienceGreat staff.
John Schneiter | Overall ExperienceSydney was an exceptional individual to work with. Got my storage shed assigned and when it turned out that the shed had a lock on it (for some reason) she got it taken care of lickety-split. The decision to make her manager was well-advised.
Brandon Rose | First ImpressionsThank you for your help
Maria Henning | First ImpressionsHorrible. Nobody told us that a trailer was stolen while ours was there. Our padlock was cut off and left on the ground. Our doors to our trailer were left open during rainstorms and still no one told us that it had been messed with.
EMILEE JOYCE MOODY | Overall ExperienceSuper easy process to rent a unit and very easy to cancel once finished with it
Clark Peterson | Overall ExperienceI had been a long time customer that went thru many different associates there I had inquired on cost for an RV spot and had no problem with it Yet when I ask for a spot for an RV I'm told it must be registered , licensed and insured which was never part of the vehicle storage requirements I know that hardly any if any at all of the vehicles out back are licenced So I cleaned out my unit and found a cheaper place for storing my RV which I will use as my unit for now Doubt I will be back again any time in the future 5 to 7 managers come and gone in my time there and I get treated like a bulb off the streets No thanks
Robert Johnson | Overall ExperienceI didn’t like that I had to get out of the car to swipe the code for the gate to open I was hoping to punch a coat without getting out of the car and the gate was open then I find out I had to buy a $50 remote. Other places you just punch a code and get in so that was a negative for me thank you
Brunilda Lloyd | First ImpressionsAll staff and manager were always friendly and helpful.
Joe Matthews | Overall ExperienceI was Not Told about a three day grace period when I checked in . This month I was 6 days late and got a 10 dollar fine . I can see being a week or more late . But 6 days is just plain greedy . I tried to set up automatic payments when we checked in and they couldn’t do it . And told me to come back and do it later. The workers there are NOT well trained or professional. If you have no other option, go here . Otherwise , keep looking……
Penelope Bailey | First ImpressionsClean units with helpful and kind staff.
ROWLAND LITZENBERGER | Overall ExperienceEveryone at the Provo office was very helpful.
Anthony Cox | Overall ExperienceIt is a bit more expensive than other places but with a more secure feeling which made it worth it.
Evan Ketler | Overall ExperienceThe staff here was AMAZING. I loved being able to work with them.
SETH RIPPLINGER | Overall ExperienceRidiculous. We made a reservation for a 10x20 2 weeks ago. We came from out of state yesterday with all our stuff. I called 2 times in the morning confirming our reservation and asking a few questions. My parents went to get the unit for us as we were getting in town after office hours. When they got there they were told all that was available was a 10x15. Makes so sense since we confirmed a reservation for a 10x20. No one at any point told us “you have a reservation, but not an actual reservation” we asked for another smaller unit to compensate but there was nothing else available. You’re “reservation” system is a joke, we felt completely screwed over. We had to scramble and find other locations to store things. We also had to spend about 45 more minutes unloading to fit as much as we could. A mess.
James Wirthlin | First ImpressionsI have used U-Haul services for more than 15 years and I have always received excellent service!
Isidro Garcia | First ImpressionsGood experience overall Just wish they did a little more dusting and sweeping near the units
LORINDA FEENEY | First ImpressionsI was helped by Sydney, she was very friendly and helpful! I'd highly recommend this place!
John Holy | First ImpressionsI am happy with Uhaul.
CLAUDIA CUELLAR-WOLHERS | First ImpressionsSydney the manager was great!
Ricardo Minond | Overall ExperienceGreat storage facility. Good hours to keep the facility safe and still accommodate folks that need in after hours!
ShaVonne Thompson | Overall ExperienceThe manager Sydney Brooks was excellent!
Ricardo Minond | First ImpressionsNo complaints. This UHaul storage facility was great to work with, responsive and convenient.
Camden LeeMaster | Overall ExperienceOnly one person was there. Had to wait a long time to get help. But he was super nice. There are rugs covering cracks in the floor. There is a pretty big difference on either side of the crack. I almost fell and twisted my ankle due to the crack. The flooring should be addressed.
AMANDA HOMER | First ImpressionsI don’t need a daily email asking me to do the survey without anyway to unsubscribe.
KEVIN TALBERT | First ImpressionsSydney was helpful and friendly.
Jeremy Zaugg | First ImpressionsHakeem was wonderful to work with us. Great personality and very helpful.
Joe Matthews | First ImpressionsI was given a smaller sized locker than I reserved online which was frustrating. I needed to get that switched because there was no way my stuff would fit into the smaller locker. The person working there was able to switch it without any problems but I am not sure why I wasn’t just given what I reserved. When I made the reservation online it said that I was eligible for the first month free for using uhaul previously. When I checked in at the office the person said that he couldn’t see that discount and that I needed to pay for the first month. Again frustrating because what I was told online making the reservation was different than what I was told in person in the office.
Coy Judd | First ImpressionsVery helpful and respectful
deborah allison | Overall ExperienceStaff has always been great with me, never had an issue. Hope to use them again soon!
Jenifer Ortiz | Overall ExperienceMaggi is amazing, very helpful and accommodating in our time of need! The storage unit she offered us helped make the transition of our move here to Utah much easier! She is a great asset to your company!
Mike Green | Overall ExperienceToo many rate increases consecutively
G. Richard Judd | Overall ExperienceFriendly staff....they were the best and always willing to go the extra mile.
Brett Wight | Overall ExperienceCould someone please call me at 916-241-5515 to discuss an issue? I have called but wait on hold for an hour at a time! Thanks Michael Green
Mike Green | First ImpressionsMaggi was incredible, took great care of us! Loved our experience
Jaden Roberts | Overall ExperienceConvenient location and helpful staff! Thank you!
Karen Harrison | Overall ExperienceIndoor storage place smelled bad...
Collin Harrison | Overall ExperienceAll went well. I would have liked more light or for the motion light to stay on longer.
Leticia Canchola | Overall ExperienceThere was no lighting in the storage unit. Lighting in the area outside the unit was very minimal. We had leakage from the roof of the unit that caused damage. You credited a month of payment (thank you), but it didn't fully compensate for the damage. This unit (L781) has a big problem with roll-up door. You have to try and push it up to just the right height to make it stay open. Staff has always been very professional, very helpful and courteous.
David Kaiser | Overall ExperienceNo lock in the unit. Staff was helpful though. I would like to mention that when looking for your number online, it was a bit of a challenge. I had to find your number to call the desk for a lock and it was a pain trying to find the correct storage unit online even though I was standing right there in the very place I needed the number for. On one sign it says Lockbox (which I looked up online and couldn't locate) and on the other it is U-Haul. Confusing.
Laurie Loader | Online Move InThe manager was very helpful and flexible while we figured out how mush space we needed for all of our stuff!
Stacy Clark | First ImpressionsMaggi was helpful, friendly and a pleasure to work with. This was a very positive rental experience and I would recommend this U-Haul site highly.
Richard Slansky | Overall ExperienceThe manager was so kind along with every staff member I interacted with. Moving is extremely stressful, and everyone working here made it much more seamless. Thank you all!
amanda malak | Overall ExperienceThis location has always been very helpful and responsive. We have used them multiple times over the years.
McCaela Michas | Overall ExperienceThanks for a great storage experience!
STEVE CLINE | Overall ExperienceHave stored my business and personal items here for years. Downsizing home and giving adult kids all their ‘stuff’ so don’t need anymore. Highly recommend.
. ICM EVENTS / JONES,PATRICIA | Overall ExperienceMaggi was super helpful and made the move-in process really smooth.
Jacomb Andros | Overall ExperienceAfter taking my stuff out of the unit, I had to wash and clean everything I stored over the summer because my belongings smelled like cat liter and cigarette smoke. I was not happy about this and will not be storing my stuff here in the future or recommending this place to friends.
Ally Fourtner | Overall ExperienceI have been an occupant of 5 units since 2011 at Provo River Uhaul. During this period of time I’ve always been respected as a customer and the staff have been excellent. That said, I want to point out the manager for the last several years (Maggie) has been a standout in all of my associations with Uhaul in all of my travels. She somehow always has a cheerful disposition even under the stressful operations. As I recall she had little to no experience when she started but quickly picked up all the necessary skills in management and leadership and I think has has a loyal following their but at least from my perspective.
GREGORY SCHWAB | Overall ExperienceGreat service!
Dominique Doutre | Overall ExperienceSlightly too expensive. But it's the only show in town that has convenience and climate control.
Randy Wright | Overall ExperienceIt was a good location and the staff were friendly. I just didn't find the hours the most beneficial for my schedule. Additionally the storage unit, while in a hallway, was never lit properly and the light in the hallway would only remain on for a few seconds. Also I was amazed at how dirty it got for being at the end of the hallway. I felt the prices continued to rise and it didn't benefit the cost of staying. I had been there many years 15+ but just felt it was time to move on. Again, the staff was friendly and always helpful but just decided to move.
DAVID ZUMBRENNEN | Overall ExperienceEveryone was really easy to work with. I really thought you guys would be huge jerks, honestly. I was worried ending my storage lease would be a huge issue, but it wasn’t. Thanks!
RENEE CRAMER | Overall ExperienceThe General Manager at the Provo River Uhaul was very nice and helpful. She exemplified good customer service and passion for being the best oneself can be.
Collin Harrison | First ImpressionsVery accommodating friendly staff
Ed Lesofski | Overall ExperienceStaff was helpful!
Brian Preece | First ImpressionsThe management team and the employees are all great
ryan judd | Overall ExperienceThe price of our storage unit kept increasing most every year; price increased way faster than the rate of inflation. It felt a bit abusive.
PHIL SWINDLER | Overall ExperienceMaggie is a great manager,
Privacy Request | First ImpressionsI am very Satisfied with overall employee customer Service at Colombia Lane location Provo, Utah. I wish it would of been open till midnight so I could of done my moving most of that first night due to helpers working late. Now its going to have to be a two to three day project. Also the unit is small for the extreme high price. I only went for the month free. Thank you.
Jennifer Frehner | First ImpressionsThe 5×5×8 foot unit they gave us was only really 5×3.5×10 foot. Not even close to what they said. They are liars
Conner Highwood | Online Move InMy experience with U-Haul storage was exceptional due to a woman named Maggi. Maggi was so kind and helpful since the day I moved in, she helped in so many ways. She represents the company ina very impressive way. Very impressive professional. Thank you.
Tracie Laham | Overall ExperienceMaggie was terrific and helped with three storage units before and after we moved. I can't say enough about how helpful and accommodating she was to us. Thank You!
ROBERT SIMMONS | Overall ExperienceGreat services helpful staff.
Brent Mills | First ImpressionsThe location couldn’t be more easy to access for me, the staff was always friendly and helpful. The price was reasonable for what I needed, for the time that I needed it for.
Ray keck | Overall ExperienceI love you guys. Thank you for excellent service Maddie!
Cathy Martell | Overall ExperienceMaggi is the best!
spencer colby | Overall ExperienceVery friendly employees. The store manager Maggy is exceptional, she is very professional and friendly. I totally use your services again. Thank you, Gladys Aguirre Starling
Gladys Teresa Aguirre Starling | Overall ExperienceWill use again on next move, for sure.
Judith Tannehill | Overall ExperienceGreat experience
Jonnette Geddes | Overall ExperienceThank you for being available and helpful when we needed a storage unit.
Tanya Hayes | Overall ExperienceFirst rate experience. Thank you.
David Seckler | Overall ExperienceIan - if I recall his name correctly -- was exceedingly helpful and friendly. I am very appreciative.
Ralph Hancock | First ImpressionsIt has been a wonderful expesrience. I will need to rent space for my next move next summer, and I will definitely use this facility. Thank you. PS - Your staff is very nice.
David Seckler | First ImpressionsExcellent customer service! You took the stress away. Happy Thanksgiving!
Cathy Martell | First ImpressionsYou guys are awesome
Marc Damiron | Overall ExperienceNew management is awesome. Maggie is the most helpful U-Haul Manager/employee I’ve ever worked with. I appreciate the outstanding customer service.
Jaron Heward | Overall ExperienceFriendly service and average facilities. The facility appeared secure but it was not well lit.
Susan Yungfleisch | Overall ExperienceI was displeased with the “corporate policy”, as it was told to me by an employee, of charging me for a full month’s rent, when in fact, I only needed the space for 3 days in the last month I rented.
Bruce Hall | Overall ExperienceThe guy that helped me rent the storage unit the first day seemed like he was having a rough day. He was cursing, swearing, and even threw a small tantrum at the card reader when I purchased my unit.
sean marks | Overall Experience👍
Micheal Ferguson | Overall ExperienceThanks for all your help! You made moving so much better 😅
Ashley Miller | Overall ExperienceHad no problems in access.
Dee Olsen | Overall ExperienceThe staff was friendly and helpful. The unit had plenty of room and was clean. I loved having access to the carts to help move my stuff in and out.
Mary Baker | Overall ExperienceThank-you
Robert Harris | Overall ExperienceWe stored some things temporarily because there was a delay between moving out of one apartment and moving into another one. It was a great convenience for us and worked out really well.
George Aguilar | Overall ExperienceThe open air lots don’t seem as secure
andrea vukorepa | Overall ExperienceThe workers there were very nice and easy to talk to. I think the parking lot could use some work
Holly Garland | Overall ExperienceEverything was easy and the staff nice!
Patrick McLaughlin | Overall ExperienceI had things stolen from my unit, your staff seemed like a bunch of drug addicts, in fact one told me he only worked that job for ten dollars an hour to buy his weed! I have plenty more complaints
ANDREW PUTMAN | Overall ExperienceWonderful costumer service!
Christiane John | Overall ExperienceEverything was fine - a bit expensive from my perspective, but fine. Just didn't need the service any more
Frederic Clift | Overall ExperienceManager is amazing!
Sean Bair | Overall ExperienceI was treated so good. Great rates. Awesome service. I would definitely recommend to friends
Renne Bray | First ImpressionsThe only problem we had with the storage unit is that the lighting fixtures did not remain on when we pushed the button and the sensors on it were faulty, causing it to be dark. It was great though!
Mary Rivera | Overall ExperienceI can't speak highly enough of management (Maggie). Excellent service. They helped us figure out any hiccups along the way and we're very kind. Fulfilled all of our needs.
Adam Toller | Overall ExperienceVery friendly and easy location
Ray keck | First ImpressionsVery respectful excellent customer service I I've this a five star rating
corina Griffin | First ImpressionsGood job Maggie and Staff! Keep up the good work.
JAKE MANGUM | Overall ExperienceIt was a great experience. Will be coming back
Carlos Virgen-Inzunza | Overall ExperienceThe people are really nice and helpful
Adela Renteria | First ImpressionsThe entire staff was amazing and helpful! We will definitely be coming back if we are ever in need of a storage unit or truck rental! Everything was well taken care of and we’ll recommend to everyone!
Rogelio Garcia | Overall ExperienceThe Provo River Uhaul Storage staff were more than friendly and helpful to me. I would characterize them as thoughtful and kind as well, even while quite busy taking care of others, too.
James O'Day | Overall ExperienceThank you!
KAMI KNIGHT | Overall ExperienceOutstanding customer service! Very helpful and pleasant. The manager, Maggi, even wrote me on her day off in order to ensure I was able to get settled into my unit. Who does that? Great job!
Sean Bair | First ImpressionsI had a storage unit here for about 4 years. Everything was in good repair and you could see that they were regularly maintaining the units to keep them in good condition. Friendly staff. A++
REBECCA BURKEY | Overall ExperienceHad to delay truck return by 2 days and was met with only understanding and professionalism. Office crew went above and beyond to accommodate our needs and re-assure the next renter.
Heidi Taylor | First ImpressionsFast, friendly and helpful.
David Beach | First ImpressionsThe only thing is that they only have one parking stall available when they have all the trucks in. The lady said we could park in the handicap. Which is ok , unless a cop drives by and sees.
MELVIN CRESPIN | Overall ExperienceThe staff member on duty was helpful, but he hadn’t been trained adequately and had only been on the job for a week. He was left by himself, and when he called the manager for help she was unhelpful.
Jennifer Kurtz | Overall ExperienceUhaul's policy of charging a full month's fees for an outdoor parking space, rather than pro-rating by the number of days (since I will only use 3 extra days) has ensured the loss of a future customer
Bruce Hall | First ImpressionsAshlie was fun and so patient and helpful. She was also very reassuring.
andrea vukorepa | First ImpressionsAshley is very patient and really good at customer service when she wasn’t feeling too good. She had recently got her tooth removed and was under tremendous amount of pain, yet she was patient.
Princess Evans | First ImpressionsAfter giving more than three weeks notice that I would be moving due to theft, I was still charged rent for a full month even after my unit was cleaned out by the move out date.
BRENT BOHRER | Overall ExperienceAshlie is a wonderful manager and I appreciate her willingness to work with me on getting a storage unit! Your locations need more managers like her!
Rebecca Muscato | Overall ExperienceSite was well maintained and staff was helpful and easy to work with.
Keave Villarreal | Overall ExperienceYou're the best!!!
CESAR MORENO | Overall ExperienceNone
mj henshaw | Overall ExperienceThis was the 1st time I have used Uhaul in years and was extremely impressed with the company and its professionalism. Well done. Your staff did an excellent job.
Edward Eudis | Overall ExperienceWonderful, polite, knowledgeable, I will always come to this location.
Rebecca Muscato | First ImpressionsLooking forward to coming back soon, thanks for everything!
DARRIN SHORTRIDGE | Overall ExperienceVery good. Thank you..
George Taylor | Overall ExperienceVery good service
George Taylor | ReservationNo partial months. Missed move out by 1 day and had to pay for the full month
Jed Cromwell | Overall ExperienceHad a great experience renting. You staff only one person at this location at a time. She needs relief coverage and help w/ office/phone coverage while out on property. Given impossible task to her
ANNA IGHANI | Overall ExperienceThis is a great storage facility. It's cheaper than some other ones we looked at for the same service and security. We felt that our stuff was safe here. Would definitely recommend.
Kevin Allen | Overall ExperienceI would like to thank U-HAUL, that my stuff was kept safe and I did not notice any evidence, of thieves trying to break in.
WILLIAM EASTMAN | Overall ExperienceCheck-In was excellent, the Bulldog site had to refer me, b/c they didn’t have a unit for me. I had drove over and checked in < 30 min. Check out was quick and easy too. Auto-pay continued...watch it.
Spencer Rowe | Overall ExperienceThe staff was always friendly and helpful. They really take care of third customers. Only thing we didn't like was the two keypad system for the climate control storage, but still 5 stars.
BRITNEY MECHAM | Overall ExperienceI was told by someone in SLC, at the 3900 So. Main St store that they delivered anywhere. But when I was ready to have my furniture delivered to my new home I was told, they dont't deliver to the
MIKE ENGEBRITSON | Overall ExperienceWe hope to secure a rental again next summer
Holly Garland | Overall ExperienceI bought a lock from your office and the 2nd time I tried opening it, my key broke off! I had only owned the $9.99 lock for a few weeks and you wouldn't give me a refund. Not happy with the service.
Bryson Toth | Overall ExperienceTried to move in late at night. Found out 24 hour access only available if you paid for it. Didn’t say that on the big 24 hour signs. Horrible website couldn’t pay online. Will never rent another unit
Ariane Stevens | Overall ExperienceI will not return. Horrible service. The manager told me multiple times she would refund me for an issue and never did. They were incompetent and unhelpful. I could not wait to leave. Not worth it.
Rebecca Woods | Overall ExperienceWe rented 2 units to store our household items in until we we could get into our new house. The manager was always friendly and helpful as we entered and left the facility.
Michael Kapel | Overall ExperienceAmazing service, this was my first time using a storage and I will definitely be Comming back to use you guys!
carmen gonzalez | Overall ExperienceI paid for all of June but took all my stuff out June 3rd, I just wish I could get my money back instead of being told I couldn't, I really needed that money
kailey branson | Overall ExperienceVery good experience.
Viviane Santistevan | Overall ExperienceU-Haul customer representatives on the phone tell a very different story than the one you hear in the store. However the manager and her team were great at providing good customer service. Call direct
Michael Harding | Overall ExperienceI did have one issue closing out my rental where I had arranged to end my rental period but someone didn't follow through and I was charged. It's resolved and I was refunded by it was frustrating.
Matt Delamare | Overall ExperienceNo problems. Got exactly what we needed with great service.
CALLEY KRAUSE | Overall ExperienceThis was the best storage facility that I have EVER rented from!! The staff was the most helpful and the manager had the most positive attitude ! She had the facility in perfect order and knew what sh
Anita Lee | Overall ExperienceThe staff is super helpful and patient. Thanks for making oour storage and move out so easy!
ALOE CORRY | Overall Experience