Enjoyed the interaction with the staff. The process was easy.
darlington mCustomer Reviews for U-Haul Moving & Storage Of Quail Springs
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Back door kept opening, had to stop off highway to ensure items did not fly out.
Fred OI reserved a 20' truck and it was not available when I arrived to pick it up. It would have been great customer service to say, "hey, since you reserved this size truck for a reason and we don't have it when you reserved it, we will give you the larger one for the same price." I just wound up paying less for a smaller truck.
Ryan FComplimentary coffee and donuts.
Glenn CGreat experience… All good and the staff is great.
patrick b | Overall ExperienceOutstanding service
JOE BCandace was very helpful and prompt with service!
George GYour staff Ou’s outstanding- very knowledgeable, very professional, and very friendly! Kudos to all who participated in my (Lawrence Ladd) Truck and Storage reservation (yesterday) and return (today.) Everyone who touched those processes was exceptional!
LAWRENCE LThey didn’t have my late night pick up set up for me to pick up after hours even though we set it up to pick up after hours
JACKSON NStaff was so nice & helpful
temilade a | First ImpressionsGreat service
brandi h | First ImpressionsThe gentleman that took care of me (sorry, I can't remember his name) was speedy, friendly and a joy to work with. Just a great overall experience.
Martin MAndrew did a great job
George CGreat experience. Don't change anything! 😊
Stacey WExcellent staff!
Tommie HPersonnel met me with a big smile and was very friendly.
Rommel FYour staff is very professional, all of them
MORRISON B | First ImpressionsVery friendly staff. The manager was super helpful. 10/10 recommend
alex j | Overall ExperienceThe people and truck was great. The rental labor was terrible. Over charged and not prepared with correct tools. Ended up costing me about $160.00 over and above.
Carol RI returned the trailer more than a day early on Saturday and I waited for someone to come out. When she came out she greeted me with something along the lines of "Is a digital receipt okay with you?" I replied that it was and she said, "Okay, you will get one later" and mumbled something along the lines of the system being down or something. I could not hear or understand her. But I NEVER got any receipt at all. I sent text and email messages but never got any response at all. And I worried about this because I have had rentals where UHAUL did not record my return and they called me wanting to know why I had not returned a trailer when I had returned it. But I never got a receipt . . . until a week later when . . . As I was going to bed on Thursday night, nearly a week after I had returned the trailer, I got a message from Uhaul telling me that my credit card did not go through. I wrote back to them asking what they were charging me for as I had paid for the rental and it was showing as paid on my account. No reply. No reply. No reply. So I went to bed worrying about what they were trying to pull. Were they going to claim I had not returned the trailer or that it was somehow damages. What were they trying to pull. On Friday I got a receipt from the local Uhaul here where I had turned in the trailer a week ago. It was showing they charged my card zero dollars and zero cents. WTF? I did not ask them for a receipt of what I paid them. I asked them for a receipt showing i had returned the trailer. Do they just not understand their own system? Do they not understand customer needs? or ar they just that dense all together? This is what you need to deal with. All I saw working their looked like an inner city gang more than a retail team. No smiling faces, just threatening looking people talking to me as if I were an intruder. I will not return to that location, ever, for any reason. I am loyal to Uhaul, always have been, but I will go to Penske or some other before I will use that location for any pick up or drop off.
Wilbert QSales woman was awesome
Bradford BEverything good
Henry WYou all did great! The app messed up but there were no issues with the local service and equipment.
Greg MWas told over the phone I was good to return by 1:00 PM without additional charge. I arrived 10:30 AM for return and was charged an additional day for being late? Would not recommend. For the money you can go elsewhere. I would like a call back and refund of that extra days charge.
Aaron LI had my rental for 11 years. Never had any issues or problems with anything or anyone. Thanks
DONALD E | Overall ExperienceRYAN IS ALWAYS PROFESSIONAL AND GREAT
Dana B | First ImpressionsGreat location. Easy to pull into and good directions on where to stop with your rental.
Samuel TFriendly and helpful. Everything fine.
Larry WLove this facility!! I’ll always choose quail springs over any other location! Staff is very friendly and makes sure all needs are met!
Kiarah M | Overall ExperienceAndrew was a great guy. He was polite, professional, and did a great job installing my hitch. I will go there again when in need of services.
andrew wThe people are so kind and helpful.
cody bAbsolutely nothing the whole crew that works this location is Top Notch I am so Greatful for this team they r always professional friendly an always go above an blond to serve thank you for all ya do to make my experiences less stressful 😀 I send any an all who ask were to rent haul to go to thos location for there best service!!!
Rebecca SI really appreciate the service and everyone always willing to work with you and when you were not able to pay on time…they still worked with you and I really appreciate it.
Melissa S | Overall ExperienceDid the pick up online and made for an easy pick up and very little time spent picking up the vehicle.
Steve FFast and reliable service
ARDNETTE LReally outstanding customer service at this location!
Michele AAndrew did an excellent job looks very pr
Donald RVery friendly service at a fair price
George SThe BEST!
Amanda M | Overall ExperienceMy issue was never resolved….no one was helpful and the staff acted like I was wrong for wanting my account fixed.
diana w | First ImpressionsAt almost 52 yrs of age, I’ve rented several UHaul trucks over the years. BY FAR the worst truck I’ve ever driven from UHaul. The steering wheel had so much play in it that you literally were going from a left turn position to immediately a right turn position to even attempt to stay centered. Granted, the vehicle had over 189,000 miles on it, but if it’s still being actively used in the weekly rotation that is insane. Thank God I only had a 200 mile round trip because there would have been no way I physically could have managed. Inexcusable that that truck was issued to me.
Laura TGreat customer service! Would definitely recommend.
Shelia cFreaking awesome experience
Jeremiah DThe miles on the paper/app were different than what the truck showed by one mile , therefore it showed I drove 1mile more than I did and was charged for it . was only .97 cents but still frustrating.
Chad TThe employees were very friendly and helpful! She got me all set up and ready to go, even took me to my unit and showed me around the facility.
Maness D | First ImpressionsGreat customer service
Michael Peverything was professional! I recommend
Oleksandr GEvery one was great. Fast check in and hookup. I had made it for the wrong day. The agent was friendly and helpful in changing it to work best for me. Drop off was just as easy. I really appreciate the Quail Creek U-Haul team.
Gregory CGreat employees great great equipment
RALPH KCandice was very profession and very helpful through the rental process and the vehicle hookup of the trailer. Once I returned the equipment she was right on it to get it unhooked and checked in even regardless of the sun zero temperatures. Great place to help with moving needs and I highly recommend.
Earl MVery fast and accurate. Good customer service also.
Nancy HGreat customer service and friendly knowledgeable folks. A five star location.
Lee NI have used Uhaul in the past and this time I had been with you all for nearly a year. I really needed a storage facility since we are having a difficult time. I had 2 units with you and moved my things out of the smaller unit into the larger one at the end of November, to save money. Prior to my payment date, I called in to ask for the grace period because I was not able to pay by the due date. I was given the advice to turn off auto pay and make my payment as planned which would be about a week late so I understood there would be a late fee. Unfortunately, I was locked out of my storage after being only 1 day late but this wasn't the worse part. I was embarrassed by your company calling my contacts listed and telling them that I have an overdue balance. It was simply too soon to treat me like a person who doesn't pay their bills! I borrowed money and paid my bill to you and immediately moved to another storage company. This is very unfortunate and I won't recommend u-haul to anyone!
YOLANDA U | Overall ExperienceI never got an email confirmation saying that I checked my equipment in after I turned it in.
Drew EGreat team at UHAUL!!!
VICKI C | Overall ExperienceOutstanding staff and the facilities were clean every time. I will always recommend UHaul to my friends. Jill Joseph
jill j | Overall ExperienceI will only do business and love doing business at the location on Memorial starting with Ryan and Candice they are both great team leaders very friendly very outgoing and go out of their way to help you I am very grateful for the rest of their staff they are friendly funny and they make the atmosphere very enjoyable there is also another manager that’s there and I cannot call her name right now Margo I believe and then there’s Carol I just don’t want to leave any other crew out because they all deserve recognition for their professionalism in there excellent customer service they go above and beyond the call of duty thank you for everything you guys do for me I may not say it but I will certainly let It known anybody ever needs to rent a U-Haul they will be referred by mean to you merry Christmas to you and your crew
Rebecca S | First ImpressionsI have been using U-Haul for my moving and storage needs for many needs and have a good service always.
david d | Overall ExperienceLove Candice!
Yvonne R | Overall ExperienceRyan and his whole team were always so nice and helpful!! We rented a unit for three years and a second for a month. I enjoyed going in and seeing everyone!
Kim I | Overall ExperienceGreat staff!
AZORE E | Overall Experiencethe individuals that was working where nice and helpful
Linsey D | First ImpressionsFrom the day I arrived in Oklahoma and had to unload my life out of a UHaul up until I got settled in to my new home, the staff were helpful and accommodating throughout. Thank you for making this big move so much easier!
MEGAN B | Overall ExperienceFriendly, kind and courteous staff, easy to work with and will use again in the future
david d | First ImpressionsI forgot the lady's name that helped me. However she was excellent.
OTIS J | First ImpressionsThe staff and facility was perfect
James S | Online Move InI was charged more than expected
Steven O | First ImpressionsRyan Gibson General manager At the memorial store is the only store that I enjoy doing business He always makes sure all my needs are met his team members are amazing The atmosphere in that place is always fun and enjoyable And I will always continue to take my business there It's It's very nice to find a place and people who treat every customer with respect and friendliness. Especially in a stressful time of moving or traveling, and that Starts with good management thank you Ryan an Ryan's team
Rebecca S | First ImpressionsEveryone is amazing I’ve used y’all a few time at this location and I love it would definitely recommend it to anybody
honeycomb m | Overall ExperienceGreat experience
BRIAN J | Overall ExperienceExcellent/Cleaned will rent again please get some lighting inside the units for ppl like me who come afterhours. Love the 24hr access to my storage
Romesha F | Overall ExperienceThe access codes never seem to work, they change their hours continuously and indoor units do not have a 24 hours access but the outdoor ones do(which makes no since) and if you need to get into the indoor ones you better get their 20 mins before 10pm or you won’t be getting in because access codes completely stop working 20 mins before 10pm which is when the doors for indoor units closes. Indoor top and bottom floors DO NOT have security cameras, worker have no idea what their doing and most of the time if you have questions those questions have many different answers because each worker has their own answer and have no idea what’s up or down. Those are my only issues.
Shelby G | Online Move InCarol went above and beyond she was so amazing her customer service is beyond amazing thank you so much
Kimberly W | Overall ExperienceGreat Customer Service
Shelley W | First ImpressionsThe U-Haul temperature controlled facility was very hiot and in the hallways and was extremely hot in the actual storage facility. The staff could not find the extra key that I had left at the facility. They performed a cursory search for my key, pulling g out plastic boxes, rifling through them haphazardly, not caring in tge slightest if the located it. The staff was lethargic, and clearly did not want to exert any effort to locate my key.
leslie W | Overall ExperienceNot climate controlled at all
Madison F | Overall ExperienceThe staff was friendly. The place was clean and the carts they provided were in good condition.
Jonathon M | Overall ExperienceCandace was awesome - professional and efficient
Stephen B | Online Move InNever had any issues or problems renting equipment or with my storage unit. Customer service was great and their was always someone available to assist me.
DANIEL B | Overall ExperienceStaff of this facility is top notch
LEE S | Overall ExperienceGreat safe storage! Staff and manager were always helpful, courteous and friendly.
Jean A | Overall Experiencewas a little frustrated I had been in a couple weeks ago to reserve a 10x 15 and a 10 x10 . I had called the 1800 number to verify my order and see if I could start loading a day early , They said it was available no problem. when I got to the shop on Saturday I was told no 10 x15 were available. ended up renting two 10 x 10's and then needed to add a 5 x 10. I ended up unloading on Sunday. The people in the office did a great job
karen B | First ImpressionsRyan you and your staff were extremely helpful, friendly and very easy to work with when I engaged with them. I appreciate everything you and your did for me during this long period time. Thank you and I will always promote UHAUL to my friends and family.
Spencer S | Overall ExperienceClean, safe, friendly staff, convenient location, nice staff. Rayan is especially very helpful!
Sufoung L | Overall ExperienceThank you
Alice S | Overall ExperienceGreat service.
CASEY W | Overall ExperienceThank you!
JARROD H | Overall ExperienceMrs Carol and Margo are the best and friendliest customer service agents that I have met in a long time great and professional.
Teresa T | Overall ExperienceThe prices are significantly higher than other facilities. This is why we are leaving the unit we get is larger for less monthly payment
Melissa R | Overall ExperienceStaff was very helpful!
Ralph D | Overall ExperienceEverything was excellent except for the tendency for the development of mold on objects in storage
marilyn m | Overall ExperienceVery helpful b always working with payments paid mostly not on time?
Lakeisha D | Overall ExperienceRyan and Candice took care of everything in a friendly, professional manner. I was always greeted when I entered the facility. I would highly recommend this Uhaul Center at Quail Springs! Thank you everyone for a great experience!
JOHN G | Overall ExperienceWhenever I needed help (I am 83, 5’ tall, and weigh about 110) there was always an employee willing to help me. Great management!
Billie W | Overall ExperienceBest you how I've been to.
Michael T | Overall ExperienceI always have a good experience with this U-Haul
norma j | First ImpressionsWe had an outside unit, no key needed for entry. It was not well lit but did have cameras. Left 2 days into new month and no refund.
Maria C | Overall ExperienceThank you to all the Staff very helpful, patient and very courteous.
SALAETHIEL W | Overall ExperienceEveryone are nice.
PENPRAPHA W | Overall ExperienceCandice has been rude in person, good thing for her I didn’t really say what I wanted to say. Who tells a customer their policy is to much to read & they not going through it. I asked to point out something that she said was in the policy.
amber w | Overall ExperienceNo problems, inside storage is great.
DONNIE J | Overall ExperienceNone
BRYAN C | First ImpressionsI wouldn't choose any other moving related business except Uhaul!!! Thank you for always making things better for the people!!!
shamettra m | First ImpressionsI had actually reserved another storage building at space cube just right down the road on Santa Fe. Upon arriving there I was given horrible customer service and told about administrative fee And a I need insurance fee then a lock fee and wouldn’t you know it they hit me for a fee fee and so I decided to leave and I am very happy that I did! From the minute I walked into the door it was such a pleasure working with I believe her name was Candice Hernandez. She is a great asset to your company and deserves a pat on the back for showing me excellent customer service and also in the process joking with the coworkers showing them how it’s done. I usually use the Broadway location but after the service I got yesterday I will use the memorial from now on thank you Candice I appreciate your help. The loading dock was also nice and clean with carts to use and made the unload a lot easier
Jonathan B | First ImpressionsEvery employee I worked with was professional, efficient, and personable. They made the whole experience much more enjoyable! I would highly recommend this location.
Thomas O | Overall ExperienceEveryone was so kind and helpful.
Michael M | First ImpressionsMy only complaint was the wait time in the lobby and no where to stand in line.
Andrea Y | First ImpressionsGreat staff and service!
JULIAN P | Overall ExperienceThe staff was very friendly and helpful!
Mitch P | Overall ExperienceThe staff at the store that I used for were awesome they were polite and blind friendly also they offered lots of usable tips
Charles G | First ImpressionsTruck we reserved not available and storage had to argue with staff to get complimentary month that you advertised. Additional promises made by staff had to fight for with other staff
thomas h | First ImpressionsEveryone was so nice and professional my experience was well worth returning
Teresa T | First ImpressionsStaff went above and beyond. After I moved items out, I still had a little bit of trash left to remove. Instead of me having to drive an hour to remove it, Carol and team took it upon themselves and threw trash away. Carol is amazing!
Daniel M | Overall ExperiencePerfect
David W | Online Move InCustomer Service @U Haul Supercenter @ QUAIL SPRINGS on Memorial Rd in Oklahoma City was SUPERB! I had need for a U Haul Cargo Can for what I thought would be 3-days. But, turns out I needed it longer. When I called U HAUL by phone to request contract extension they were very helpful, patient, attento and responsive to my needs. I would recommend U HAUL to family and friends.
Beverly r | First ImpressionsI called while on the road from Arkansas and I was told I had an outdoor unit . When I arrived I was told their were no units outdoor and I had to get one on the inside , which I didn’t want because that was more moving around for my husband . Ok I got the unit and went inside there was a lock already inside , so I kindly went to the front desk to return the one I purchased one lady told me I could . I stood in the long line to only be told I couldn’t and the lock didn’t belong to me ( she was very rude. ) ok I gave the lock back , I proceeded to my unit where another worker told me they had unit outside for the size I wanted . At the end of this all I was frustrated , irritated and tired . I most def won’t use this place again .
NATISHA J | First ImpressionsExtremely helpful staff. Made trip finish very smooth even under the conditions of the bad weather. 👌👌👌
Michael P | First ImpressionsExtremely helpful!
Billie W | First ImpressionsAmazing staff! So nice and clean! Staff went above and beyond for customers!
jorja s | Overall ExperienceGreat communication and reminders for rental fees
cartelyou e | Overall ExperienceI did have bad experience with your call center who didn't have my reservation setup and got my personal info on my debt card this has me very upset!
Floyd W | First ImpressionsEveryone was always helpful and knowledgeable about my needs and wants. Will be back when I need your service.
bobby w | Overall ExperienceRyan and his team are top notch. They always took care of anything I needed.
Austin V | Overall ExperienceGreat ladies in the office, big help
amber w | First ImpressionsGreat customer service. Staff is veer friendly. Definitely recommend!
Tori C | Overall ExperienceCarol took time to show me my new space and to demonstrate how to activate and deactivate the alarm on my unit. Very friendly staff, a pleasure to work with.
Tim M | First ImpressionsThey were very helpful and professional
Samantha B | First ImpressionsNice Crew
Eveline G | First ImpressionsI used this facility for over seven years. Fantastic customer service. I would give this a five-star rating if my unit had been accessible after hours.
ANDREA R | Overall ExperienceEveryone is always nice never had any problems
Honeycomb M | Overall ExperienceVery nice facility. Friendly and helpful staff. Seems secure and was very clean.
Mark P | First ImpressionsEverything went fine, she took the time to give me an excellent orientation to facility, checked card access, etc. it was nice having a “refresher orientation” as a return customer. I have rented storage from this location several times in past 20 years and never disappointed.
DONNIE J | First ImpressionsIncredibly good experience at this location. Staff was helpful and quick. A year well spent!
lyiam g | Overall ExperienceIt does need more parking. So hard sometimes to get to my storage
Jeff P | Overall ExperienceOnly bad thing is phone number listed is corporate and you can’t talk to on site person. UHaul doesn’t know true open storage units, I reserved 4 other sites before and they were full. When your 400miles away and UHaul recommends a storage unit and you get there and its full and have drive loaded all over town to find open storage is very bad.
BRENT S | First ImpressionsThe movers you recommended in Tulsa did not show up on time, over charged and were destructive.
Kimberly T | Overall ExperienceGreat
paul w | First ImpressionsA bit pricey but overall excellent
DAVID S | First ImpressionsThis U-haul Moving & Storage of Quail Springs has a manager, Ryan Gibson. who is patient, expert knowledge, kindness, vast experience which he conveys to his staff. This reflects to any customer who enters this facility. I have had to store my entire household for a number of years and service has Always been Excellent. I appreciate old and new staff members for attention to detail. Leadership begins w management and flows to the members of staff. Old staff has moved to upper level positions upon other locations w in Oklahoma City. Thanks Ryan for caring as though I were a member of your U-haul family. I will miss you all. Blessings to all of you. Terri
TERRI S | Overall ExperienceAlways had great customer service
Melissa R | First ImpressionsWhen I opened the storage contract on 3/1/21 I PAID for the month of March or you would not have allowed me to put my things in your unit. Then I received 20 calls to pay my bill & I talked to everyone to try to fix it. NOW, I close my account on 8/30/21 & sure enough you charge me for September. I can’t get ahold of anyone and the manager who sent this survey is the one who sent the payment notice!!! I need the Quail Springs people to refund my money & fix it so it doesn’t happen again!!!! NOW!!!!!
Michelle L | Overall ExperienceRyan runs a good team
DANA B | Overall ExperienceRyan was extremely helpful and accommodating.
Randy P | Overall ExperienceStaff was absolutely amazing. They were friendly and very helpful.
Kimberlyn W | First ImpressionsExceptional service! Friendly staff
kim s | Overall ExperienceOverall my experience was great but there are two more logistical things I feel need attention, both in the loading dock area. First one is that the edge of the dock is rough and warn with missing splintered wood and bolts sticking out. This could cause harm to vehicles but for myself it meant snagged jeans and a bruise. Secondly the trailers are parked so close to the dock at times it’s hard to access it.
Brenda P | Overall ExperienceExcellent customer service experience! Jill Redo-Joseph
jill j | First ImpressionsTha Staff was very helpful and professional. I was assisted with Customer Service by Kyla B. Kyla was very professional, she explained everything to me from rental to storage. I totally appreciate Good Professional Service and Kyla presented that very well. The whole Staff that assisted me with my questions from the inside to the outside was Awesome as well! Thank you, Uhaul Team at 721 Memorial Rd, OKC. Glenda W.
GLENDA W | First ImpressionsThought I was getting an outside unit. Nope inside. Asked for one close to the elevator as both my husband and i are handicapped. NOPE. All the way to the end of a HUGE LONG hallway. Was not happy. Thankfully my apartment supplies extra storage and its right outside my door.
Nicole H | Overall ExperienceThe climate control area was too hot (85 degrees) for the items that I was storing and my unit was right in front of a glass window that faces West. There were also a lot of dead insects on the floor in front of my unit and inside my unit.
Travis N | Overall ExperienceNot enough help in the morning
ray s | First ImpressionsEveryone was friendly, helpful and efficient. Very impressed.
Elizabeth G | First ImpressionsHard working group working there!!
SHERRI C | Overall ExperienceWe dropped off storage items before 10 and access to the storage facility doors were a little confusing. We started to move items in after finally gaining access. We accidentally let the doors close and it was a little after 10pm and when I swiped my access card to get back in the display said something like it was after hours and access denied! I thought it was supposed to be 24hr access? Maybe I’m wrong? Just wanted to let you know.. other than that the place is nice and the equipment is in good shape and the people are friendly
Brian M | First ImpressionsWill always use UHaul storage when we bring in a load and have an over abundance of “stuff”.
BEVERLY W | Overall ExperienceJust started pre moving in and so far im super excited for how easy it is.
Layla D | First ImpressionsYes everything really was good! I had no question or doubt my belongings were safe and well protected from natural elements. The location was good hours of access were awesome. I work m-f and often late and most service businesses just don’t set up for those customer needs. Thank you! Keep on!
Claire M | Overall ExperienceGreat customer service!!! I had an issue with my bank card causing a late fee, but, the staff here helped me out. Much appreciated!!!
JOHN L | First ImpressionsSocks
Dareo S | Overall ExperienceVery friendly staff that met and exceeded all of my expectations. They took excellent care of me!
Titus C | First ImpressionsRented a climate-conrrolled unit for over 4 years while living out of state. Never had any issues or concerns with Quali Springs U-Haul.
Jay S | Overall Experiencegreat service
Ralph D | First ImpressionsUnits reserved on website we’re not available.
James H | First ImpressionsThe facility is ok. However, as far as the staff goes, the right hand doesn’t know what the left hand is doing.
LINDA C | Overall ExperienceVery nice
Honeycomb M | First ImpressionsNice and very Helpful
Honeycomb M | Overall ExperienceI love your u-haul location. We have used your trucks and climate controlled rooms quite a few times since 2013. We’ve ALWAYS been given the best and professional service. Your parking lot is most spacious. You have ramps to back right up to. The employees have always been so nice. The manager Ryan Gibson is so nice and professional. Alyssa is so sweet. She is super nice and professional as well. I hope she will be made aware of what an asset she is. I highly recommend this location to anyone needing a storage unit or truck to rent. It’s super clean. Always have a lot of supplies in stock too. Even the restroom is spotless next to the elevator. Keep up the great work! Thank you!
BRIAN B | Overall ExperienceThank you very much Please give Carol a raise she is amazing.
YOLANDA S | Overall ExperienceThe young woman that helped us, “Miss UHaul”, was great!! Fantastic at her job and great attitude.
ROY D | First ImpressionsThey don't prorate the units which I feel is poor business ethics. I paid for entire month that I won't need becaise I moved out on the 8th. I asked if the balance could be transferred to a truck they said no it's two different system. Next time I will go with Ryder without a doubt.
lashawn d | Overall ExperienceCandice assisted me. Best service I have had in a long, long time. She was helpful, pleasant and efficient.
Elizabeth D | First ImpressionsA confirmation screen said, ‘A complimentary lock will be left inside the unit...’ There was no lock. I left only a few items inside the unit, unlocked. There has been poor roads because of weather, and I’ve yet to return with more items. But thanks for the super easy online setup!
Neil P | Online Move InStaff at the location on West Memorial was awesome.
lashawn d | First ImpressionsThe staff who helped me were very friendly.
Tyren C | First ImpressionsExcellent Experience! Staff is very well trained, helpful and friendly! Couldn't ask for more!
karl L | Overall ExperienceThe staff was very unfriendly and I believe to be possible on drugs to go into detail would take two pages but this just isn’t about the staff they charge around $200 a unit on my 10•20 and only provide one tiny little energy efficient swirl bulb in the very front corner next to the door that you can only run 15min at a time at them pices of charge should be provided with a better experience
SCOTT K | First ImpressionsMy only complaint was there was someone who was there almost daily with one of uhaul’s big truck unloading random junk. It wouldn’t have bothered me except that he took up so much of the loading/unloading dock.
Rafael H | Overall ExperienceRyan is always very accommodating and helpful.
norman g | First ImpressionsI had no problems at all
Honeycomb M | Overall ExperienceThe staff is always friendly and helpful. They have always given me the best customer service. Ryan and his staff are the best.
Annette H | Overall ExperienceVery happy with the staff at this location.
Ken W | First ImpressionsWe had gone to put things in storage and they didn’t give us 24 hour access even tho the store was a 24 hour store.
Charles C | Overall ExperienceReturn was a breeze. Truck felt like it had no nada huhuh none shocks.
Beverly W | First ImpressionsI dealt with the same person this time as last time, Nathan, and he was great again. The month of free storage when you rent a truck is real. Nathan was very helpful, good mixture if professional but friendly and easy going with all my questions.
Lee B | Overall ExperienceUHaul has a variety of storage types and vehicle rentals. UHaul is also reasonably priced.
carmelita b | Overall ExperienceI did mark the hours Convienent however they should be open later on the weekend. We have used this location 3x because of the customer service. Thanks
Kim I | First ImpressionsThe unit they gave me had a lock so I had to go back to take it off. Then I open it and there is a crate of dolly's in it. I got a card to turn off the alarm but there wasn’t an alarm system. Just unorganized. Also, I called earlier and reserved a unit and they said I didn’t have a reservation.
Braden D | First ImpressionsThe van ran great, the auto transport was easy to set up and everyone I spoke with was helpful.
Greg M | First ImpressionsWe only closed unit because we moved. This is a great place!
Derek H | Overall ExperienceGreat service
Lawana J | First ImpressionsMargo was great working with. She is an asset to the U-Haul family. I wished everyone I came in contact with for this move from Florida to Oklahoma was as thoughtful and caring as Margo.
Dwayne P | First ImpressionsRepresentative was very helpful.
RANDY P | First ImpressionsNATE IS ALWAYS EXCELLENT
DANA B | First ImpressionsIt is probably the most beautiful storage facility I have ever used. Clean, well-lighted, and the staff provided outstanding service from day one!
Brian B | Overall ExperienceNice place! Will use again in the future. Staff is by far the best.
Deborah S | Overall ExperienceMargo was very helpful getting me a storage unit!
Jon F | First ImpressionsVery nice and courteous people at this location
ROBERT A | Overall ExperienceI was satisfied.
Da'Quano H | First ImpressionsI have done ALOT of business here. It is still one of the best Uhauls....I wish they would go back to the free 10*20 for those of uabthat are loyal
dana b | First ImpressionsWe have used the uhaul storage facility multiple times and have had no issues. Staff is friendly and always helpful if you need them. Great customer service
Ramona L | Overall ExperienceThank you!
Ryan F | Overall ExperienceGreat staff & they’re very helpful Ryan is a great manager that will help in any way. Instead of keeping your things they help you get them back if you missed a payment!
Destiny F | Overall ExperienceNone
DUSTIN W | Overall ExperienceRented a truck to complete a move-out. Then I find out the front sliding doors did not open. Forced to extend truck rental for second day thinking doors would be fixed. Nope! Two days, no door.
jim j | Overall ExperienceA bit expensive
linda f | Overall ExperienceThe staff at Uhaul of Quail Springs is amazing! I've dealt with them on several different occasions in the last 8 months. Every time they are courteous and very friendly and very helpful.
jaqueline v | First ImpressionsI received very professional service, the representative was very knowledgeable and had very good customer service. I am very pleased, I will return if necessary. Thank you.
Alice S | First ImpressionsThe employees were informative and made my move stress-free
Minh P | First ImpressionsOn hand staff were extremely helpful.
john s | First ImpressionsService was great
Linda H | First ImpressionsService great
David P | Overall ExperienceStorage facility was clean. The assistance of staff went well
Mekaila C | First ImpressionsGreat service!
Steven A | First ImpressionsKeep up your great work job!
SANDRA S | Overall ExperienceSO COMPLETE WITH THE SERVICE OF EMPLOYEE AND FOR U HAUL TREATMENT
William B | First ImpressionsAwesome so amazing
Michael S | First ImpressionsI would use this location again.
Patricia G | Overall ExperienceVery courteous, helpful and smiling
Patricia G | First ImpressionsEasy - fast and friendly.
Sami n | First ImpressionsEveryone was extremely helpful and the rental/storage/recycling process could not have gone more smoothly.
Gary M | Overall Experience*
LAURIE P | Overall ExperienceExcellent service and staff!
hostmyer c | Overall ExperienceThe service was beyond my expectations, swift and professional. I highly recommend !
Franck I | First Impressionsvery good service, and very knowledgeable employees.
BONNIE T | Overall ExperiencePersonnel were both helpful - friendly and courteous. A malfunction of the computer caused us to make an additional trip to the facility. Employees did their best to make it a pleasant experience.
Leo P | First ImpressionsService was professional, courteous, and efficient. Highly recommend
DWYLA W | First ImpressionsFriendly and helpful...
Shane P | Overall ExperienceReceived a free month with a Uhaul rental, much needed. Simple and easy staff to deal with.
CHRIS W | Overall ExperienceI rented several units at this facility for the past 8 years. I was always happy with staff and their assistance whenever I had a problem. If I need a storage unit in the future, I would rent at this
JILL H | Overall ExperienceThank you for your help
ricardo r | Overall ExperienceWe moved from Canada and rented a trailer and wasn't expecting a free locker for the month.
HOMER C | Overall ExperienceRyan and his staff are great and helped ease stress during our move.
Todd S | Overall ExperienceI had a storage space for 2 years at this location and rented trucks a few times as week. And, Ryan and his staff were very professional, quick to resolve any questions of issues, etc.
RACHEL E | Overall ExperienceThe dang alarm goes off all the time, even if you use your card and it acknowledges you. It is very clean and the staff is friendly.
Garry C | Overall ExperienceRyan and his staff reserved a storage unit on short notice and even provided a 2nd unit the day of the move when we realized we had more stuff than we thought. This was the easiest part of our move.
Todd S | ReservationThe staff there was very friendly and professional. Facility is clean, and plenty of room to navigate the large truck around.
Charles B | ReservationExcellent service. I can recommend to everyone.
Dinesh S | Overall ExperienceGreat service!!
Tim L | ReservationSwitched trucks for their convince due to needing service. The truck stunk of cigarette smoke. Truck hadn’t been cleaned. Ashes, sticky, & wrappers everywhere. Drop off 16 miles away closer 3 miles
Coutney P | Overall ExperienceThere is many iother storage places, including one branded U-haul, closer to where I needed, but Quial Springs was chosen because they have elevator in their environmentally controled storage that has
Michael J | ReservationFriendly, professional, & knowledgeable. Thanks
Debra C | ReservationVery nice people, clean facility and excellent service.
Thomas K | Overall ExperienceWould rent a unit here again.
Jill W | Overall Experiencehad storage space for 5 years, convenient online pay, never any issues, helpful staff, clean and cool environment for my valued items.
JL J | Overall ExperienceGreat experience! Very helpful staff!!
Bryan m | Overall ExperienceSatisfied with the service at this location.
Mary L | Overall ExperienceAwesome experience
preston c | Overall ExperienceNone
CYNTHIA L | Overall Experienceeveryone was helpful
Benny J | Overall ExperienceWe rented a climate controlled unit. The facility was kept neat and clean. No problems with the unit. Friendly staff.
Kimberly C | Overall ExperienceI had outside unit several years and never a problem. The secure card entry system works great. I’ve had climate control unit also in the past and they provide carts to move stuff to the dock, A++
DONNIE J | Overall ExperienceGreat climate contolled facility.
GWENDOLYN B | Overall ExperienceThank You !
Donald k | Overall ExperienceGreat experience
Gale C | Overall ExperienceRyan has a good team. The layers is security attracted us to use the facility to store sensitive records until they could be destroyed.
KERRY C | Overall ExperienceVery friendly and helpful!
diana d | Overall ExperienceNo comment
YOLANDA D | Overall Experience